Slide 2.1

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Emerging technologies for ISCh2. – Boddy et al.

• The evolution of information systems

• Classifying information systems

• Managing information flows with enterprise systems

• Knowledge management systems

• Managing customer processes with CRM

• Using IS beyond organisational borders

• Digital search and customer participation

• Case: Siemens

Slide 2.2

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Classifying information systems

• Formality• Purposes• Reach• Complementarities

Slide 2.3

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Classifying information systems by their formality

• Human information systems– informal systems and human information

processing

• Paper-based information systems– hard copy-based systems

• Computer-based information systems– based on electronic means to collect data and

provide information

Slide 2.4

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Classifying information systems by their purposes

• Operational

• Monitoring

• Decision support

• Communication

Slide 2.5

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Reach of information systems

• Individual

• Local or departmental

• Company-wide

• Inter-organisational

Slide 2.6

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Purpose and reach of IS

Figure 2.1 Purposes and reach of IS combined

Slide 2.7

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Classifying information systems by their complementarities

• Functional systems

• Network systems

• Enterprise systems

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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Enterprise systems

Figure 2.2 Anatomy of an enterprise system

Slide 2.9

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Knowledge management processes and the potential role of IS

Table 2.3 Knowledge management processes and the potential role of ISSource: Based on Alavi and Leidner (2002), p. 125.

Slide 2.10

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Managing customer processes with CRM

Figure 2.3 Communications methods and message

Slide 2.11

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Analysing customers with CRM

Figure 2.4 Questions with respect to customer selection, acquisition, retentionand extension

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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Comparing customers with CRM

Figure 2.5 Recency, frequency and monetary value of customers

Slide 2.13

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

IS beyond the organisation

Figure 2.6 E-business: electronic links within the companies and the supply chain

Slide 2.14

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Evolution of IOS

Figure 2.7 Inter-organisational systems in five phases

Slide 2.15

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

IS and the supply chain

Figure 2.8 Re-inventing the supply chain

Slide 2.16

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

Metcalfe’s law

Figure 2.9 Illustration of the network effect and Metcalfe’s lawSource: Metcalfe’s law (26 March, 2008). Reproduced from Wikipedia, The Free Encyclopedia. Retrieved 14 April 2008 from http://en.wikipedia.org/w/index.php?title=Metcalfe%27s_law&oldid=201140098

Slide 2.17

Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009

IS and new delivery systems

Figure 2.10 Traditional delivery versus customer participation