SoftwareONE Introduction and Services Overvie · 2017-09-11 · SoftwareONE Global – In your neighborhood, worldwide Publisher Reach and Client base: Portfolio to cover more than

1 © SoftwareONE AG 2015 | Confidential

SoftwareONE Introduction and Services Overview SoftwareONE helps IT leaders deliver on their vision with greater confidence

Rafael A. Burgos

Director Servicios & Soluciones

September 2017


Introduction and Service Overview | Content

1. Introduction | Business Model Overview

4. Commercial Services

SAM Services, SPM,

Technology Solution Services

3. Value Adding Support

5. Tools |

Automation

2. Standard Support

6. Customer


1. Introduction and Business Model Overview


Who we are

• Privately owned since 1985

• Globally headquartered in Stans, Switzerland

• 30 years of experience in software licensing and technology consulting

• Local footprint in 145 countries, our more than 2500+ certified expert consultants

• Learn more about SoftwareONE, visit us at http://www.softwareone.com

SoftwareONE helps IT leaders deliver their vision with greater confidence and clarity

A globally active Swiss Company:

http://www.softwareone.com/


SoftwareONE Global – In your neighborhood, worldwide

Publisher Reach and Client base:

Portfolio to cover more than 9’000 publishers, Independent expertise on broad publisher portfolio, from demand to design, nearly 3.8

million SKU’s managed More than 27’000 clients globally

Employees: 2’900 Customer-Service Oriented Licensing Specialists, 900+ MCP Licensing / 450+ MCP SAM

Total Sales 2015: over 5.5 billion USD – more than 40% growth year over year for the last decade

Geographic coverage: 65 local subsidiaries, 82 countries served with local sales and clients served in more than 145 countries

Organization: In the hands of its founders and employees (75%), with a strategic investment from KKR (25%)

Management

Executive Team

Glo

ba

l

Pre

se

nce

Patrick Winter

CEO

Hans Grüeter

CFO

Dieter Schlosser

COO

Mike Gersten

Cloud Services

Neil Lomax

Sales Strategy + Execution

David Ryan

Corporate Development & Strategy


Area of Coverage

• Fed 11 covers Centra America, Caribbean and three (3) countries in South America (Guyana, Suriname and

French Guyana


2. Standard Support


Account Management dedicated to fully satisfy our Customers

Direct contacts with defined roles and responsibilities - around the globe

Order handling

‘Daily business’

Fulfilment of SLAs

Monthly reports

Global Sourcing

Expert Groups

Global licensing competence

Local Account Manager

Inside Sales Support

Global contact

Global client responsibility

Business Reviews

Definition of SLAs

Global Account Manager

Global Competence

Local support

Coordination of local purchases

Local SLA‘s responsibility


3. Value Adding Support


Information provided by SoftwareONE (for selected customers)

On Demand solution expertise

SoftwareONE Knowledge

Base

Publisher Insights

SoftwareONE experts

Social Media/Internet

Communities

Internal Business Intelligence

Solutions Expertise | Information Provided for Customers

SoftwareONE services

Cloud Consulting

Publisher products and services

New publisher products

Current promotions

License models

Changes in license models

Purchase patterns

Best Practices

Price comparisons


4. Commercial, SAM, SPS and Technology Services


Commercial

Compliance /

Governance

Technical

Global Service Offerings | Our Focus

Value Adding Services

IBM

Advisory

Services

vmware

Advisory

Services

Oracle

Advisory

Services

SAP

Advisory

Services

Software Portfolio

Management

Global Solution Provider Standard Services

Microsoft

Advisory

Services

Education

Services


Software Asset Management | Benefits & Priorities


DESIGN TRANSITION 2 3

S.O.W. - 2

Methodology Design

• SAM Business Model

• Guiding Principles and Policies

• Roles and Responsibilities

• Process Map

• Process Brief (S.M.A.R.T.)

• Process Flowchart

• S.O.P. Design

Infrastructure Design

• Functional Mapping to SAM

Methodology within toolset

• Set / Configuration / Implementation

Plan

SAM Program implementation

• Implementation of the SAM Business

Model

• Training

• License & Agreement preparation and

import


• Installation

• Setup

• Configuration

• Testing

• Training

Implementing a mature SAM Practice

MILESTONE 1 MILESTONE 2 MILESTONE 3

OPERATION 4

S.O.W. 3 / Amendment

Lifecycle Management

STRATEGY 1

S.O.W. - 1

Assess Processes & Compliancy

• Assessment / ISO

• Compliancy

• Recommendations

• Scope & Vision

Tool Evaluation

Existing

• Evaluation of tool

• Feasibility Review

• Recommendation

New

• Requirements Gathering

• Evaluation / POC

• RFP

IMPROVEMENT

TESTING AND SIGN OFF

SAM Program implementation

• Implementation of the SAM Business

Model

• Training

• License & Agreement preparation and

import


• Installation

• Setup

• Configuration

• Testing

• Training

Software Asset Management | Investment Cycle


Technology Services | Aligned with the Business / IT Agenda

Cloud and Virtualization

Core IT Modernization

Security of Backbone

Enterprise Device Management

Mobility, Agility and Mobile

Collaboration Management

Data and Device Protection

Solution and Service Architecture

Infrastructure Health Check | Vendor Specific Check-up | Optimization Assessment

Innovation Workshop | Technology and Solution Roadmap

Application Portfolio Management, Rationalization and Governance

License Cost and TCO optimization | End-to-end demand Management

User Centered Solution Design & Proof of concept

Migration Planning and Support | Solution Implementation Management

Maintenance and Training Services


6. Tools | Automation

© SoftwareONE 2016 17/ © SoftwareONE 2016

SoftwareONE Services & PyraCloud

17/

Continue & Maintain Benefits

of SoftwareONE Services

© SoftwareONE 2016 18/ © SoftwareONE 2016

PyraCloud Key Value Functions

18/

• 9000+ Publishers

• Global View of All Publisher Offerings

• Local Currency and Tax Visibility for Effective

Decisions

1. GLOBAL CATALOG

• Centralized View and Workflow for Quotes & Orders

• Defined-Standard Software Packages

2. PURCHASING

WORKFLOW

• Centralized View of all Invoices

• Allocate and Report on Invoices by Business Unit

• Effective Decisions on Purchasing Cloud

3. INVOICE & BILL

• Decisions on Purchasing Cloud Resources

• Purchase, Monitor and Track Cloud Resources

• Get in front of “Shadow IT”

4. CLOUD VISIBILITY

• Manage Risk of Contracts and Commitments

• Assess Consumption Risk

5. GOVERNANCE &

MANAGE RISK


9. Customer


Customer in CCA

24,000+ customers worldwide Regional / Local

http://www.roche.ch/index.html


Thank you for your Attention!

Your contacts:

Osmin Santa Cruz | SoftwareOne cBDM

CenAM - GT

+502-5694-5471

[email protected]

www.softwareone.com

Rafael A. Burgos | SoftwareOne CCA Federation Services & Solutions Lead

GM Puerto Rico & USVI

+1-787-640-8088

[email protected]

www.softwareone.com

Andrea Sanabria | SoftwareOne CCA Federation Lead

GM CenAM, DR, WI

+1-954-812-8102

[email protected]

www.softwareone.com

mailto:[email protected]







www.softwareone.com

This publication contains proprietary information that is protected by copyright. SoftwareONE reserves all rights thereto.

SoftwareONE shall not be liable for possible errors in this document. Liability for damages directly and indirectly associated with the supply or use of this document is excluded as far as legally permissible.

The information presented herein is intended exclusively as a guide offered by SoftwareONE. The publishers product use rights, agreement terms and conditions and other definitions prevail over the information provided herein. The content must not be copied, reproduced, passed to third parties or used for any other

purposes without written permission of SoftwareONE

Copyright © 2015 by Software ONE. All Rights Reserved. SoftwareONE is a registered trademark of Software ONE. “The Software Licensing Experts” is a service mark of Software ONE Incorporated. VARassist is a trademark of Software ONE Incorporated and “it pays to partner” is a service mark of the VARassist program

offered by Software ONE. All other trademarks, service marks or trade names appearing herein are the property of their respective owners.

Documents

SoftwareONE Introduction and Services Overvie · 2017-09-11 · SoftwareONE Global – In your neighborhood, worldwide Publisher Reach and Client base: Portfolio to cover more than