SOMCRelationships Dashboard – SOMCRelationships Dashboard – FY 12 FY 12 Patient-Centered Perfection is the Goal

Safety Quality Service Relationships Performance

Indicator Goal ? Jul Aug Sep Oct Nov Dec Jan FebMar

Apr May Jun YTD

Improve Employee Relationships

Overall Partnership * 100th ? 99 99

EOS – Systems and Leadership * 100th ? 99 99

EOS – Resources * 100th ? 98 98

EOS – Teamwork * 100th ? 98 98

EOS – Direct Management * 100th ? 99 99

EOS – Job Engagement * 100th ? 99 99

EOS – Work Engagement * 100th ? 98 98

EOS – Organizational Engagement * 100th ? 97 97

Employee Voluntary Retention Rate 100% ? 92.3 92.6 93 93 93.2 93.3 93.1 92.9 93.1 93.1 92.9 92.4 92.4

* EOS Reported Annually

Tasklist Goal = Perfection ? = Explanation/Calculation

Safety Quality Service Relationships Performance

Indicator Goal ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD

Improve Physician Relationships

PRC – Physician Perception -Nursing Care * 100th ? 93.6 93.6 93.6 90.3 97.8 97.5 97.1 97.1 96 97 97

PRC – Physician Perception – Quality of Care * 100th ? 81.2 73 73 72 92.9 91.5 93.4 93.4 93.4 95 95

PRC – Physician Perception -Administration * 100th ? 74.7 79 79 76 85.2 83.3 86.5 86.5 86.5 89 89

Overall Physician Retention Rate * 100th ? 85.8 86.1 87.0 87.4 87.7 83.3 84.7 83.8 83.1 82.9 83.7 81.4 81.4

Improve Community Relationships

Percentage of Primary Market Share for Outpatients

100% ? 81.6 81.6

Percentage of Primary Market Share for Inpatient Admissions

100% ? 70.6 70.6

Percentage of Total Market Share Percentage of Outpatients

100% ? 44.2 44.2

Percentage of Total Market Share for Inpatient Admissions

100% ? 35.6 35.6

YTD Rate of Perfection 86.7%

* PRC- Reported Annually

Tasklist Goal = Perfection ? = Explanation/Calculation

SOMCRelationships Dashboard – SOMCRelationships Dashboard – FY 12 FY 12 Patient-Centered Perfection is the Goal

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