Success factors that govern the compilation of indicators

An efficient model for change

PART 3

Monitoring the government's Information Society!Indicators: G1,G2,….,G19

1,3,6,7,12,13,16,17

2,4,5,8,9,10,11,14.15

18,19

42 %

47 %

11 %

Changes in measurement needs

• Measuring Capacity (Infrastructure & Access)• Measuring Usage (Skills and applications)• Measuring Transformation (Impact)

Normally known as CUT

CAPACITY

TRANSFORMATION ‘impact’

USAGE

The ‘CUT’ Model for Indicators

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indicators

indicators

indicators

2005 2007 2009 2011

Factors for indicator success

CAPACITY indicators

USAGEindicators

TRANSFORMATION ‘impact’indicators

ICT Delivery InfrastructurePlatform, Facilities and Resources• size• capacity• spread & coverage• degree and level of deploymentOther ICT resources• capacity• spread & coverage• degree & level of deployment

ICT Facilities and Resources• level, degree and spread of access • degree and level of usage• distribution of usage in specific communities, groups and sectors

Socio-econ dev impact measurementMeasurements of the impact of the devof the information society on:• households and their socio-econ outcomes• businesses activities and outcomes• government system operations• performances and activities

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The CUT model

• Provides an avenue for the development of suitable indicators for assessing the status of the development, deployment and the use of ICTs in government organizations

• Guides and facilitates the ICT4D policy and plan development process and

• Facilitates monitoring of the ICT policy implementation

Challenges for success

Lack of coordination among stakeholders at the national level (ICT policy makers, statisticians)

Lack of awareness concerning the specific data needs and data quality

Lack of human and financial resources

Framework – Summary Based on CUT Framework – Summary Based on CUT ModelModel

Broad Category of Gov Indicators

Scope and Purpose

Category 1: Capacity Status Indicators

Measuring the status of the ICT capacity, usage/exploitation deployment and development within Government

Category 2: Usage of Information Society / Information and Knowledge Economy Development Monitoring Indicators

Monitoring, Assessing and Measuring progress towards the development of the IS within

Government

Category 3: Impact Monitoring and Assessment and Measurement Indicators - Transformation

Monitoring, Assessing and Measuring the impact of the development of the IS on Government systems, technology and operations

CAPACITY indicators (11)

CG1 % of staff (by gender) in Government institutions with a computer

CG2 % of staff (by gender) in Government instituitions with Internet access at the office

CG3 % of Government institutions with Web Sites or/and data bases

CG4 % of Government institutions with corporate networks (LAN, Intranet, Extranet)

CG5 % of Government institutions which use mobile phone technology for its employees

CG6 % of ICT personnel (by gender) in Government institutions

CG7 No and % of intrusions and hacking of networks and websites of the governemnt organizations

CG8 No. and % of spam messages per total emails exchanged or received

CG9 % of expenditure on ICT per total expenditure

CG10

% of ICT budget spent on institutional capacity building and human resource development

CG11

% of Government institutions with access o the Internet by type of access (narrowband, fixed broadband, Mobile broadband)

USAGE indicators (3)CG12

% of open source software vis a vis proprietary

CG13

% and type of applications used e.g. Word processing, accounting, data base, website

CG14

% of Ministries and Government Agencies providing services % of staff (by gender) in Government institutions who are trained on use of ICTs

Transformation indicators (4)

CG15 % of Government institutions providing internal services online and type of services relevant to both: the work requirements or the employee HR needs

CG16 % of requests processed using ICTs vis a vis overall number of requests

CG17 % of requests processed online vis a vis overall number of requests processed using ICTs

CG18 Degree of satisfaction of work accomplishment by users and managers of the public sector (and by gender)

Exercise #1Comparing G’s and CG’s

G1 … G19 CG1 … CG18

EA HH B ICT

?

Select the proper indicators from the core ones and the changed ones in order to develop set of questions which would act as an instrument for a survey to collect data in order to find answers to the following:

Are public servants benefitting from the investment placed in the infrastructure of the government organizations?

Exercise #2Designing a survey for assessing the policy of ICT

investment in government organizations

END OF PART 3