SUNNY KUMAR24 Norfolk Road, Gravesend, Kent DA12 2RX | (C) 07445437379 | sunny001@live.co.uk

Summary

A highly motivated Store Manager with a Can-do attitude, driven to apply strong work ethic and motivational skills to achieve targets, as well as customer satisfaction and employee welfare. High-performing and familiar with managing a range of personalities. I have vast amount of Experience with standalone shops as well as those in a shopping centre environment. Identifying opportunities for performance improvement and implementing effective change. Experience of purchasing and supplier negotiation, having run my own business.

Now seeking to embark on a career within a more professional environment, I look forward for a chance to exceed typical expectations and establish myself as an asset within a new team.

Work HistoryStore managerPoundland PLC - Gravesend Imperial retail park 01/2016 to Present

As a Store Manager I am responsible for managing sales, maximising profits and keeping shrinkage down. Ensuring customerrequirements are always met and making sure that all my customers have an excellent shopping experience ( consistently ).Day to day responsibilities includes monitoring store performance, communicating ideas and feedback to the store team. Keeping my team motivated and at the top of their game. I am also responsible for developing business opportunities withinmy store as well as demonstrating commercial initiative to make impactful and strategic decisions. Complying with all Companyand Statutory regulations regarding Health and Safety, to make myself aware and observe all relevant health and safety rules andprocedure in store. Perform other duties and manage other projects as required and according to the needs of the business.

Working closely with the Store team to drive store sales and footfall through budget management. Recruiting, supporting, mentoring and coaching store team. Accountable for the achievement of KPI’s and Objectives. Stock control and merchandising. Loss prevention and reducing shrinkage. People Management and Training. Monitor and review performance. Ensuring that all Company processes and procedures are adhered to and implemented in store. Managing attendance and sickness absence in line with the appropriate company policies. Managing poor performance and misconduct quickly and effectively to reach a positive outcome for the business whilst

following the company disciplinary procedures.

Store manager 04/2011 to 01/2016 (99p stores sold to Poundland PLC) 99p stores – Gravesend Imperial retail park

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits. Managed staff of 25 sales associate 4 team leaders and 1 assistant manager. Assigned employees to specific duties to best meet the needs of the shop. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Planned budgets and authorised payments and merchandise returns. Organised private mailbox system using mailbox manager software. Increased profits through effective sales training and troubleshooting profit loss areas. Trained and developed new associates on POS system and key sales tactics.

Store supervisor 08/2009 to 04/2011Poundland – Gravesend

Key holder responsibilities Running the store in managers absence Managing the team and delivering high standards Managing delivery’s Dealing with cash Dealing with customer requests

Sales assistant 06/2008 to 08/2009Nisa local – Chatham

Stripping deliveries, checking off & displaying the goods on sales floor Working and maintaining 3 sections working on checkouts Maintaining high attendance Working with the team to deliver targets set by the store manager

Education

NVQ Level 2: Engineering North West Kent collage - GravesendDiploma level 3: BricklayingNorth West Kent Collage - Gravesend

GCSE: Maths, English and science Thamesview School - Gravesend

Certifications

Food Safety certificate level 2 Full clean UK driving licence Health and safety certificate First aid certificate