SUTP Mysore ITS. Support Manager Project Manager Site Team Leader ITS Specialist IT Specialist ... Mysore city has an intelligent transport system that will improve quality &

Confidential – © 2013. All rights reserved Mysore - Intelligent Transport System

KARNATAKA STATE ROAD TRANSPORT CORPORATION

ITS Project for Mysore City Transport ITS Project for Mysore City Transport Progress ReportProgress Report

H earty W elcom e to M ysore ITSH earty W elcom e to M ysore ITS


Structure of PresentationStructure of Presentation

2

� Business Needs & Key Objectives

� ITS Master Plan

� Project Implementation Stakeholders

� Project Scope

� Project Component – Current Status

� Key Issues & Actions

� Pending Activities & Deliverables

� Open Key Issues


Business NeedsBusiness Needs

3

CHALLENGES:

� Growing number of vehicles

� Insufficient road development

� Opportunity to improve

efficiency in bus operations

� Challenging to build enough

new roads or to meet the

demand

IMPLICATIONS:

� Traffic congestion

� Low speed, increased fuel

consumption – low driver

performance

� Increased accident rates

� Increased pollution

� Passenger inconvenience


Key ObjectivesKey Objectives

4

� To establish an intelligent system to improve quality & convenience

of public transport system in Mysore city and ensure the delivery of

safe, fair, reliable and environment-friendly transport system

� To promote use of sustainable transport modes and enable

commuters to make informed choices on travel modes by developing

an integrated network in an effort to reduce passenger wait times

� To optimize operations , improve fleet utilization, schedules, and

vehicle availability with accurate information


ITS ITS –– MASTER PlanMASTER Plan

5

VisionHaving the Intelligent Transport System that conform to International

Standard & Support Transport Agency in providing efficientOperation & management of Transportation System for Mysore City

Objective

Improved

Transport

Efficiency

& Productivity

Tracking, Data acquisition

& Transmission of Data for

Improved Road

Traffic Management & Security

Better Services

Mobility &

Access to

Commuters

Reduced

Energy use,

emissions & noise

Concept of

ITS

Strategy

Target Level – Improve Operation & Management of Intelligent Transport System by use of Target Level – Improve Operation & Management of Intelligent Transport System by use of

GPS,GPRS and data center for dissemination of information for transport management.

Strategy Level – To provide efficient ,clean safe and commuter friendly solutions.Action Level – Implement GPS based vehicle tracking & monitoring system & passenger

information system.

Strategic Agenda

Passenger

Information

Transport

Management

Bus information Electronic

Payment

Centralized Data Center for ITS

Environment, Safety & Security


Project Stakeholders Project Stakeholders –– Implementation TeamImplementation Team

6

MD, KSRTC

CME, KSRTC PIU Head (Project Implementation Unit)

PIU Team ,

KSRTC

Project

Implementation

Agency

Project

Management

Consultant

Monitoring &

EvaluationCSOA

KSRTC CMC Ltd IBI Group ICT

Dy.COSP

Dy.CAO

DC-MCTD

ME (Env)

CSM

DME-MCTD

Stat. Officer

Delivery Head

RSBU Head

Project Manager

Account Manager

System Architect

IT Specialist

Tech. Support

Manager

Project Manager

Site Team Leader

ITS Specialist

IT Specialist

Procurement Specialist

Financial

Specialist

Project Manager

Site Team

Leader

Statistical

Specialist

Survey Lead

Project Manager

Site Team

Leader

Transport

Specialist

Business Analyst


Project Scope (Solution View)Project Scope (Solution View)

7

Components� AVL

� Real time PIS

(ETA/ ETD)� In-bus Display

� AVA

� CCS

� MIS reports� EMS

� Training

� SMS & IVRS

� Fleet Mgmt� Commuter

portal

Scope� 500 buses

� 167 display

boards at bus stops

� 2400+ bus

stops

� 6 Terminals


Project Scope (SubProject Scope (Sub --component View)component View)

8

Components� AVL

� Real time PIS

(ETA/ ETD)� In-bus Display

� AVA

� CCS

� MIS reports� EMS

� Training

� SMS & IVRS

� Fleet Mgmt� Commuter

portal

Scope� 500 buses

� 167 display

boards at bus stops

� 2400+ bus

stops

� 6 Terminals


Core TechnologiesCore Technologies

9

VMU

GPRS / GSM

PIS

VTMS

JAVA

GIS


ITS Solution Deployment Approach ITS Solution Deployment Approach -- Phases Phases

10

PlanningPlanning Design & BuildDesign & Build ProcurementProcurement ImplementationImplementation Test

ing

Op

era

tio

ns

Op

era

tio

ns

• Kick off meeting

• Site Survey

• Route Survey

• Bus Stop Survey

• Site Plan Sign-off

• SRS

• Project Plan

• Implementation

Plan

• Reviews &

Iterations

• Finalize

• Power calculations

• CCS room design

• Communication ,

Database sizing

• S/w specifications

• H/w specifications

• Design document

for VMU and PIS

• Test plans for

VMU, PIS, & SFAT

• ETA algorithm

• EMS

• S/w Development

& customization

• FAT for custom

hardware (VMU

and PIS )

• Software FAT

• Procurement of

off-the-shelf and

custom hardware

• Software

procurement

• Deliveries for full

system

• Full system

hardware

installation

• Full system

software

installation

• ITS Application

configuration

• Training

• System Integration

• POP & WIR

• System

Acceptance

• Roll out

Launch

(17th Nov 2012)

Program

Management

Regular Reviews

Risk Management

Quality Management

Key Activities


Data Centre & Control StationData Centre & Control Station

11

� Data Centre

� Servers – all configured in cluster mode (fault tolerance)

� Communication

� GIS

� ITS Application

� SMS/ IVRS Applications

� PIS Display Board Applications

� Network & Firewall components

� Internet connectivity 5 Mbps x 2 (redundancy)

� 2 x 20 KVA online UPS for failover

� 85 KVA Diesel Generator Backup

� Central Control Station

� Video Wall in Control Room

� Dispatcher Workstations

� Access Control


ITS Integrated Applications ITS Integrated Applications –– Key FeaturesKey Features

12

Tracking

Route Settings

VMU Management

MIS Reports

Administration

- Dynamic status reports – GIS map tracking- Schedule replay- Line diagram - Alerts monitoring

- VMU ID configurations- GSM/GPRS Parameters- VMU health check- Send command messaged to VMU

- Add, delete, cancel trips- Reschedule trips- Reason for breakdowns- Create and upload files to VMU

required for scheduling

- Generate various MIS reports- TC/ KSRTC supervisors can analyze and

enhance operational efficiencies- Reports are downloadable in different

formats

- User creations and management- Role based access - Master data management- Alert configurations


Project SubProject Sub --components components -- CommissionedCommissioned

13

Data Centre Central Control Station Video Wall (CCS)

PIS Display Board PIS Display Board (LED) In-Bus Display (LED)


Project SubProject Sub --components components -- CommissionedCommissioned

14

Dynamic Status Report Real Time Bus Tracking Bus Details

Commuter Portal(English)

GIS Bus TrackingCommuter Portal

(Kannada)


Project SubProject Sub --components components –– Commissioned StatusCommissioned Status

15

99% 99% 99% 99% 100% 100% 100% 100% 100% 100% 100%

VMU

Audio Solution

In-Bus Display

Routes Identified (556)

Routes Deployed

Servers

Video Wall

Network

Firewall

ITS

GIS

Geo-Fencing

Commuter Portal

SMS

IVRS

EMS

10 Line

16 Line

2 & 4 Lines

Crew (1493)

Officials

In-B

us

Eq

uip

me

nts

Ro

ute

s

Da

ta C

en

tre

Eq

uip

me

nts

Ap

pli

cati

on

sP

IS B

oa

rds

Tra

inin

g � In-Bus equipments available & commissioned = 420 (out of 500)

� All 556 Routes are validated and deployed in all buses

� 1 LED board deployment is in progress


� Components

� High end Video Wall

� Higher capacity UPS

� Higher capacity DG Set

� Air Conditioners

� Full fledged world class SMS and IVRS functionality

� Passenger Friendly Commuter Website – http://mitra.ksrtc.in

� Instructions Manual for Crew and Staff

� Capacity Development – Exposure to KSRTC officers and staff for handling

Project Management professionally

� MIS Reports

� Multi-functioning of CCS

Project Value AdditionProject Value Addition

16


� Components

� High end Video Wall

� Higher capacity UPS

� Higher capacity DG Set

� Air Conditioners

� Full fledged world class SMS and IVRS functionality

� Passenger Friendly Commuter Website – http://mitra.ksrtc.in

� Instructions Manual for Crew and Staff

� Capacity Development – Exposure to KSRTC officers and staff for handling

Project Management professionally

� MIS Reports

� Multi-functioning of CCS

Project Value AdditionProject Value Addition

17


Lessons Learned & Key Issues FacedLessons Learned & Key Issues Faced

18

• No historical information / lessons learned available as Mysore ITS is the first project

in the country with this magnitude and complexities involved

• Business Processes

• More time taken to understand and adopt the technologies involved, and map it

against existing business processes

• Adhering to daily schedules and related changes and reflect in the system

• Communication challenges - multi-level monitoring, co-ordination and

correspondences across various stakeholders, organizations & commuter society

• Time gap between DPR preparation, RFP Preparation and Awarding Contract leading

to many changes in business requirements and technology

• Delay in finalizing scope/ requirements due to late engagement of PMC (project

management consulting) and M&E (monitoring & evaluation) agencies

• Lack of single test facility to test all types of LED boards as per expected requirements

• Impractical to standardize in-bus equipments installation procedures – different bus

designs, non-standard cabling needs, issues of batteries, VMU and relay placement


Lessons Learned (continued..)Lessons Learned (continued..)

19

• Manage English and Kannada (local language) font in the given display board real-

estate

• Availability of local language font to meet all the requirement specifications

• Availability of power supply at all bus-shelters

• Non-standard bus shelters in Mysore city

• Security of ITS equipment deployed in public places

• Challenging to integrate existing in-bus display boards with ITS equipments

• Excessive vibrations in rural routes than anticipated are affecting in-bus equipment

performance

• Availability of 100% GPRS signal throughout the Mysore city roads

• Scope change control process not adequately defined

• Lack of flexibility in the contract to deal with field realities and changes

• Learn World Bank procurement practices and align with existing procedures – goods &

services, consultancy services

• Residual ambiguity in RFP - Missing / inadequate clarity on GIS scope, back-up power

requirement


Project Acceptance (Current Status)Project Acceptance (Current Status)

20

1. ??


Operational ActivitiesOperational Activities

21

CMC Management

(Project Owner)

KSRTC Management

Representative

CMC Onsite Operations

Manager

Data Center TeamIn Bus Equipment

Team

Helpdesk and

Dispatchers Team

Network Engineer

Server Engineer

Desktop & PIS

Engineer

Bannimantapa

Depot

Kuvempunagara

Depot

Satgalli Depot

EMS Alerts

Monitoring Team

(Shared Team)

KSRTC OPERATIONS & MAINTENANCE – TEAM STRUCTURE

KSRTC

Operations Team

Software & Application

Support Engineer

KSRTC OPERATIONS

AND MAINTENANCE TEAM

KEY ROLES

Operations Manager

• Own complete operations

• Conduct review meetings

• Issue and escalations

management

• Implement & maintain

standard SOP

• Monitor & control SLA

Dispatchers / Helpdesk

• Monitor & track buses

through ITS applications

• Engage Crew through

audio mechanisms

• Support TC decisions

• Answer queries

• Schedule & routes

• Ticket management

• EMS alert monitoring


Operational Activities (continued…)Operational Activities (continued…)

22

� Operations & Maintenance Processes

• System Monitoring

• Datacenter – Hardware, Network, UPS,

• Datacenter – Software (ITS, GIS, SMS, IVRS, Web Portal, Communications)

• In-Bus Equipments

• VMU

• In-Bus display

• PIS Display Boards

• Samsung display boards

• Samsung display network box

• LED display boards

� Manual health checks

� Help Desk Operations

• Incident / Problem Management process

• Automatic ticket management process

• Call escalation process

� Help Desk reports

� Update Master Data – adding and scrapping bus, inter-depot bus transfers

� Route Schedule & updates


Operational Activities (continued…)Operational Activities (continued…)

23

� Managing Crew Operations

• Route deviations

• Bus breakdown

• Managing emergency messages

• Changing & transfer crew

� KSRTC Operations Team

• DC

• DTO

• DME

• ITS In-Charge

• Depot Managers

• Assistant Work Supervisors

• Assistant Traffic Superintendent / Traffic Inspector (ATS/TI)


ITS Expected Benefits ITS Expected Benefits –– Post OperationsPost Operations

24

� Timely help during emergency

� Real time ETA information

� Reduced wait time

� Safe, fare & Reliable public transport

� Improved fleet utilization

� Information accuracy/ better decisions

� Quality, convenience – audio, displays

� Real time vehicle tracking

� Replay of tracking

� Monitoring through GIS maps

� Real time MIS reports

� Online rescheduling

� Better performance (HSD - KMPL)

� Avoid bunching of buses (better collection)

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Conclusion & Next StepsConclusion & Next Steps

25

� Mysore city has an intelligent transport system that will improve quality &

convenience of public transport system

� Post ITS operational activities, it will help optimize operations, improve fleet

utilization, schedules, and vehicle availability with accurate information

� ITS benefits for key stakeholders : KSRTC crew, supervisor

staff, commuters, operations

� Core components

� VMU – vehicle mounted unit

� GPRS / GSM / GPS / GIS maps

� ITS Application software, servers

� Central control station located at CBS, Mysore

� CMC are implementation partner to support for next 3 years


Thank You!Thank You!

Documents

SUTP Mysore ITS. Support Manager Project Manager Site Team Leader ITS Specialist IT Specialist ... Mysore city has an intelligent transport system that will improve quality &