TandDCat.pdf

CITY OF SARASOTA 2005

Training and Development

Catalog

A Resource for

Career Management Professional Growth Personal Enrichment Staff Development

bryana-032Text Box

Table of ContentsMajor Headings

Page

Administrative/Office 7

Basic Job Skills 10

Business 12

Communication 14

Computer Skills 16

Customer Service 17

Housing/Urban Planning 18

Human Resources 19

Interpersonal/People Skills 20

Laws/Regulations 22

Leadership 23

Management/Supervision 25

Personal/Professional Development

28

Planning/Organizing/Meeting Management

30

Problem Solving/Decision Making

32

Public Works:

Construction/Landscaping/Maintenance 34

Heavy Equipment/Transportation 36

Quality/Continuous Improvement 37

Safety/Risk Management 39

Teams 40

Utilities:

Water/Stormwater/Wastewater 41

Certifications/Licenses 43

Index of Skills 45

Resource List 48

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Instructions for Using This Catalog

This catalog lists skills identified by City employees, Department Directors and Administrators as important to performing their jobs or that are helpful to career advancement within the City. The skills are listed under 21 major headings, such as Communication, Interpersonal Skills and Management/Supervision. Under each skill are classes and/or on-line learning programs that can help build that skill. Books and self-learning materials are also provided under major headings. While many options are listed for each skill, many more options are available both locally and nationally. The best way to determine if a particular option is right for you is to contact the providing organization to request more information. Here are suggestions on how to use information in the catalog: 1. Identify the skill you are interested in building. 2. Review the Table of Contents to determine the Major Heading under which

the skill is listed. If you cannot determine the location from the Table of Contents, go to the Index of Skills section at the end of the catalog (skills are listed in alphabetic order) and note the corresponding page number.

3. Go to the appropriate page and locate the skill. Under each skill you will find a variety of courses, on-line tutorials and/or books. You will also see the provider organization, listed by letter code (such as MCC for Manatee Community College). If you are interested in a particular class or on-line program, contact the organization listed to determine dates, times, location, cost and registration procedures (Note: Classes listed at educational institutions vary from semester to semester). You will find phone numbers and websites in the Resource Section of the catalog. If you are interested in a book or self-learning material, the author and/or publisher has been listed so that you may more easily find it through a library or bookstore.

For more information about training and development opportunities, call your Human Resources Department at 951-3630.

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INTRODUCTION This catalog lists a variety of classes, workshops, on-line learning programs, and self-study materials to help City of Sarasota employees enhance their job skills and prepare for career growth. These are not, however, the only ways to acquire and develop skills. Because each of us is unique, we have different preferences for how we learn. Some of us prefer to learn by attending lectures and seminars, others by taking classes, reading and taking notes, and others through hands-on learning-by-doing. The pace at which we prefer to learn and acquire new skills is also different. Some of us prefer fast-paced learning environments that challenge us to think on our feetothers of us like to spend time reflecting on the information and its relevance to our unique situations. Knowing how you learn best, and taking advantage of the many learning options available to you, will best help you reach your personal and professional learning goals. Learning Options The following table provides information on a variety of learning options/methods that can be utilized to gain new skills or knowledge and enhance personal and professional abilities.

LEARNING OPTIONS WHERE YOUR ROLE

On-the-Job Preferably at the normal place of work

Ask for personal instruction, guidance, coaching, one-on-one training, goal setting, work planning

Staff Meetings In an area free from interruptions

Learn from presentations, information sharing, guest speakers

Job Rotation Wherever new assignments will achieve objectives

Learn by taking full authorityand responsibility (no assistant roles)

Emergency Fill-In Assignments

Where the needed skill can be tested

Take full responsibility and authority

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More options

LEARNING OPTIONS WHERE YOUR ROLE

Special Individual Projects

Anywhere, anytime Take full responsibility and authority

Task-force or other Team Assignments

Within or outside the work unit

Participate as a member, chairman, leader, consultant, advisor

Classroom/Instructor Led

At work locations, outside schools or organizations, seminars, professional societies

Attend courses offered by the City, local colleges, universities or other educational organizations

Reading/Self-Study Anywhere Read books, manuals, workbooks, magazines, articles, and/or watch videos

Teaching At work, outside schools/societies, community events

Learn by teaching othersteach formal courses, research and prepare special course materials

Outside Professional Consultation

Away from work Personal conferences, mentoring, coaching and consultations

Off-the-Job At professional societies, community groups, non-profit organizations, etc.

Practice and demonstrate planning, organization, public speaking, and/or leadership through volunteer work, election to office, participation in professional organizations, etc.

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A Message to Supervisors

Maximizing employee performance is one of, it not the most critical of all supervisory skills. Insuring employees receive sufficient training to do their jobs is an important first step. A lack of training however, is not always the reason an employee is performing below expectations. The employees perception of what is expected, lack of practice, a lack of motivation, obstacles beyond the employees control, or a negative attitude could be the problem. When education and training is not the issue, consider the following remedial methods to help employees get back on track, improve their performance and maximize their potential.

METHOD DESCRIPTION

Practice Practice differs from training in its emphasis on repetition that refreshes the memory and increases the use with which skills alreadylearned can be applied. Job rotation, emergency fill-in assignments, individual projects, and team or task-force assignments can provide opportunities for practice.

Feedback Feedback is needed to tell us where we are in our journeyif we are on the right course, how far we still have to go, and when we have reached our destination or how far short we fell. Feedback can include praise, cheers, smiles, rewards, suggestions, frowns, complaints, progress reports, raises, encouragement, hints, and silence. Good feedback is clear, specific and timely. Also, rememberthat even no feedback is feedback. It sends the message that no one cares about the task, the performance, or the employee.

Reinforcement Reinforcement is the positive consequence that results when performance meets or exceeds expectations. Reinforcements can encourage positive performance or discourage negative performance,depending on which type is utilized. Reinforcement includes recognition, raises, promotions, perferential assignments, prizes, andjob security. It also includes no promotions or raises, undesirable transfers, criticism, and no recognition.

Balance of Consequences

This occurs when the consequences of doing a good job are more valuable than the consequences of doing a poor job. If doing a poor job results in less work or responsibility, but no pay reductions or less attractive assignments, the consequences for poor performance could outweigh the consequences for positive performance.

Remove Obstacles

Sometimes positive performance is blocked by obstacles outside of the employees control. Some common obstacles include incorrect orincomplete instructions, competing priorities, environmental issues, distractions, changing priorities, and inadequate resouces. Removing obstacles to positive performance is a major supervisory responsibility.

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Administrative/Office Accounting Courses/Workshops: Accounting Operations, SCTI Basics of Bookkeeping, SCTI Finance and Accounting for Non-Financial People, CRT Activity-Based Cost Management: Managing Costs and Performance, MNC Government Accounting, Financial Reporting and Budgeting, MNC On-Line Learning: Accounting Fundamentals, MTI Business Accounting (8 modules), MCC Accounting Systems and Closing Activities, MCC Budgeting Courses/Workshops: How to Develop and Administer a Budget, CRT Budget Analysts Essential Guide to Formulation, Justification, and Execution, MNC Capital Programming and Budgeting, MNC Performance-Based Budgeting, MNC On-Line Learning: Budgeting and Finance (6 modules), MCC Budgeting Fundamentals, MCC Preparing a Budget, MCC Capital Budgeting, MCC

Finance Courses/Workshops: Automated Financial System Basics, FMC Financial Management Problem Solving: Writing Your Way to Solutions That Work, FMC Government Accounting, Financial Reporting and Budgeting, MNC Financial Statement Analysis for Managerial Decision Making, MNC Financial Forecasting for Dynamic Business Results, AMA On-Line Learning: Introduction to Finance, MCC Financial Statements and Analysis, MCC The Language of Accounting and Finance, MCC Finance for Non-Financial Managers, SPC How to Invest, MTI Office Management Courses/Workshops: Business Environmental Skills, SCTI Office Procedures, SCTI Office Procedures Advanced, SCTI Office Management Skills, MCC Records Management Certificate Program, USF/FIOG Payroll Courses/Workshop: The Ultimate Course in Payroll Management, CRT Essential Payroll Skills (24 hrs.), SPC Primary Payroll Skills (24 hrs.), SPC Advanced Payroll Skills (32 hrs.), SPC

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Administrative/Office (continued) Purchasing/Contract Management Courses/Workshops: Purchasing (5 modules from basic to advanced), MTI Contract Management (16 hrs.), SPC Contract Law, SCTI Government Contract Law, SCTI Acquisition/Procurement Planning I & II, MNC Contract Administration I & II, MNC The Course in Purchasing Management, AMA Managing Supplier Performance, AMA Alternative Dispute Resolution, NIGP Fixed Asset Management, NIGP Competitive Sealed Proposals/Competitive Negotiations, NIGP Get What You Need Through Successful Negotiation Strategies, NIGP Developing and Maintaining Performance-Based Contracts, NIGP How to Process and Evaluate Bids, NIGP General, Intermediate & Advanced Public Procurement seminars, NIGP Government Contract Law, MC Specifications Writing, NIGP On-Line Learning: Purchasing (5 modules), MTI Distance Learning: The NIGP offers distance learning for procurement professionals in beginning, intermediate and advance public procurement. To learn more about these courses, contact NIGP at www.nigp.org/educate/classlst.htm NOTE: The National Institute of Government Procurement (NIGP) offers a large variety of seminars for the procurement professional based on four foundation courses: General Public Procurement, Intermediate Public Procurement, Advanced Public Procurement, and Public Procurement Management. In addition to the foundation courses, NIGP offers an

additional 31 supplemental seminars that run from 1 to 5 days in length. Records Management Automated Financial System Basics, FMC Financial Management Problem Solving: Writing Your Way to Solutions That Work, FMC Government Accounting, Financial Reporting and Budgeting, MNC On-Line Learning: Introduction to Finance, MCC Financial Statements and Analysis, MCC The Language of Accounting and Finance, MCC Finance for Non-Financial Managers, SPC Transcription/Dictation Automated Financial System Basics, FMC Financial Management Problem Solving: Writing Your Way to Solutions That Work, FMC Government Accounting, Financial Reporting and Budgeting, MNC On-Line Learning: Introduction to Finance, MCC Financial Statements and Analysis, MCC The Language of Accounting and Finance, MCC Finance for Non-Financial Managers, SPC

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Administrative/Office (continued) Books/Self-Study Budgeting Books, CRT Finance and Accounting Made Easy,

Crisp Learning Accounts Payable: Guide to Running an

Efficient Department, CRT e-Procurement: From Strategy to

Implementation, Dale Neef McGraw-Hill 36-Hour Accounting

Course, Robert L. Dixon Introduction to Financial Accounting,

Learning Insights (e-learning) Handbook for Buying & Purchasing

Management, Harry E. Hough & James M. Ashley

The Valuable Office Professional: For Administrative Assistants, Office Managers, Secretaries, and Other Support Staff, Michelle Marie Burke

The Purchasing Handbook: A Guide for the Purchasing & Supply Professional, Joseph L Cavinato & Ralph G. Kauffman

Essentials of Accounting & Post Test Booklet 8th Edition, Robert N. Anthony & Leslie K. Breiter

Federal Banking Laws and Regulations (2001 Manual with CD-Rom), Bankers Services, Inc., 517-485-3600

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Adult Basic Education ABE classes are designed for adults who wish to learn or improve basic skills. Classes are open-ended, open-exit and are held at convenient locations throughout Manatee and Sarasota counties. Depending on the location, classes include reading, writing, math, science, social studies, employability skills, health, consumer education, cultural awareness, citizenship, and basic computer skills. For more information, in Manatee County call the ABE office at 941-751-7900 ext. 1201. In Sarasota County, call SCTI at 941-361-6590. Business Etiquette/Job Survival Skills Courses/Workshops: Work Ethics, MCC On-Line Learning: Job Strategies for New Employees, MCC Everyday Business Etiquette, MCC Improving Your Image, MCC Putting Your Best Foot Forward, MCC Business Etiquette and Professionalism, MCC G.E.D. Preparation General Education Development (GED). The following organizations offer GED preparation classes at no cost to help adult students prepare to take the GED Test. Coursework covers five areas: mathematics, social studies, science, writing, literature, and the arts. Classes are open-entry, open-exit and are held at convenient locations throughout Manatee and Sarasota Counties. To find out more, contact one of these organizations at the number provided:

Basic Job Skills

MCC-Bradenton Campus, 941-752-5203, Venice Campus, 941-408-1300, ext. 65203 (classroom format). MTI-941-751-7900, ext. 1201 (classroom format). SPC-727-341-4441 (on-line). On-Line Learning: GED Test Preparation, MTI GRE Preparation (Part I-2), MTI LSAT Preparation (Part 1-2), MTI SAT/ACT Preparation (Part 1-2), MTI GMAT Preparation, MTI Grammar/Punctuation Courses/Workshops: Grammar, MCC Reviewing Basic Grammar, USF On-Line Learning: Grammar Refresher, MTI Grammar for ESL, MTI Foundations of Grammar, MCC Sentence Construction, MCC Editing/Proofreading Courses/Workshops: Editing Your Documents, MCC Proofreading, MCC Proofreading: Tips, Techniques, and Tactics, SPC On-Line Learning: Keys to Effective Editing, MTI Proofreading, SCTI

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Math Courses/Workshops: How to Sharpen Your Business Math Skills (4 hrs), MCC On-Line Learning: Introduction to Applied Mathematics Skills, MCC KeyTrainApplied Mathematics (PretestLevel 7), MCC Statistics (7 modules), MCC Inferential Statistics, MTI Fundamentals of Business Math, MCC Reading Courses/Workshops: Mega Speed Reading & Learning, BW On-Line Learning: Merrill Ream Speed Reading, MTI Key Train: Reading for Information (6 Levels and pre-test), MCC Reading for Information, LN2 Writing Courses/Workshops: Professional Business Writing, MCC Specialized Business Writing, MCC The Super Writing Secrets of the Worlds Fastest Reader, BW Creative Writing (beginning-advanced), MCC Professional Business Writing, MCC The Writing Advantage-A Franklin Covey Course, SPC Technical Writing, SPC Reports and Proposals (8 hrs), MCC Writing for the Web, USF Public Relations Writing, USF Writing Business Proposals, USF On-Line Learning: Business Writing, MCC Writing High-Impact Reports and Proposals, MCC

Basic Job Skills (Continued)

Fundamentals of Technical Writing, MTI Write Like a Pro, MTI Writing Correctly and Accurately, MCC Key Train: Writing (5 levels and pre-test), MCC Effective Business Writing, MTI Books/Self-Study Copyediting: A Practical Guide (Grish

Trade Book), Karen Judd Powerful Proofreading Skills: Tips,

Techniques & Tactics, Debra A. Smith, et al

The New York Times Manual of Style and Usage: The Official Style Guide Used by the Writers and Editors of the Worlds Most Authoritative Newspaper, Allen M. Siegal, William G. Connolly

The Handbook of Technical Writing-7th Edition,

Gerald J. Alred The Etiquette Advantage in Business:

Personal Skills for Professional Success, Peggy Post & Peter Post

Business Etiquette for Dummies, Sue Fox

Evelyn Wood Reading Dynamics (6 audiocassettes plus course guide and progress report and/or 3-volume video set and workbook), Pryor Resources Inc., 800-488-0928, www.pryor.com

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Business Law/Legal Terminology Courses/Workshops: Administrative Law, SCTI Business Law, SCTI Legal Terminology, SCTI e-Business/e-Commerce On-Line Learning: The Fundamentals of e-Business, MCC The e-Business Revolution, MCC Approaches to e-Business, MCC e-Commerce B-52, MCC e-Business Solutions, MCC Integrating e-Commerce with Traditional Business, MCC Ethics Course/Workshops: Work Ethic Tools, MCC Ethics in the Workplace, MCC Ethics in the Workplace, FSC On-Line Learning: Work Ethic Tools, MCC Business, Government, and Society: Ethics in Business, MCC Ethics in the Workplace, MCC Fund Raising Course/Workshops: Fund Raising (3 hrs), MCC Event Planning and Management, MCC Development and Fundraising, USF Major Gift Fund Raising Strategies, USF On-Line Learning: Fast Track Fund Raising, MTI Event Planning and Management, MCC

Business

Grant Writing/Administration Course/Workshops: Grant Writing, MCC Advanced Grant Writing, MCC Grant Administration, MCC Essential Skills for Grants Professionals, MNC How to Prepare an Application Budget, MNC Writing Business Proposals, USF On-Line Learning: A-Z Grant Writing, MTI Becoming a Grant Writing Consultant, MTI Judicial Knowledge Rules of Civil & Criminal Procedures, MTI Courtroom Procedures, SCTI Criminal Law & Procedures, SCTI Marketing Course/Workshops: Marketing Concepts (4 hrs), MCC Competitive Strategy: How to Develop Winning Marketing Plans and Breakthrough Strategies, AMA Creating Special Events, USF On-Line Learning: Developing Marketing Strategy (9 modules), MCC Resource Management Courses/Workshops: Fundamentals of Materials and Operations Management Series (4 modules, approved by APICS), MCC Fundamentals of Inventory Control, MCC (Above courses are co-sponsored by the Florida Gulf Coast Chapter of APICS) On-Line Learning: Overview of Logistics Management, MCC Inventory Management, MCC

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Business (Continued) Books/Self-Study: The Power of Ethical Management,

Norman Vincent Peale & Kenneth H. Blanchard

Ethics, the Heart of Leadership, Joanne B. Ciculla

How Good People Make Tough Choices: Resolving the Dilemmas of Ethical Living, Rushworth Kidder

Business: The Ultimate Resource, Daniel Goleman

Good to Great: Why Some Companies Make The Leap...and Others Dont, Jim Collins

Marketing of the Voluntary Sector: A Practical Guide to Charities and Non-Governmental Organizations, Paula Keaveney, Michael Kaufman

The Death of e and the Birth of the Real New Economy: Business Models, Technologies & Strategies for the 21st Century, Peter Fingar, Ronald Aronica, Bryan Maizlish

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Active Listening Courses/Workshops: Communicating Effectively, MCC Listening and Speaking for Understanding, MCC Proactive Listening, SPC On-Line Learning: Active Listening, MCC Listening, Influencing & Handling Tough Situations, MCC Dynamics of Interpersonal Communication, MTI Constructive Feedback Courses/Workshops: Giving and Receiving Constructive Feedback, MCC On-Line Learning: The Art of Giving and Receiving Feedback, MCC Feedback Solutions, MCC Giving Feedback: A Managers Guide, MCC Giving Feedback to Colleagues, MCC Coping with Criticism and Feedback, MCC Effective Communication Courses/Workshops: Communicating Effectively, MCC Speak Up for Yourself with Tact and Finesse: Assertive Communication Skills for Business, SPC On-Line Learning: Communication Tools, MCC High Powered Communication, MTI Dynamics of Interpersonal Communication, MCC Keys to Effective Communication, MTI Non-Verbal Communication, MCC Communication Nightmares: Solutions to your top communication problems, MCC

Communication

Getting Your Ideas Across Courses/Workshops: Getting Your Ideas Across, MCC On-Line Learning: Making Your Point Positively, MCC Getting Your Message Across, MCC Persuasive Communication Courses/Workshops: Influencing Skills, MNC Effective Executive Speaking, AMA The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results, AMA On-Line Learning: Listening, Influencing & Handling Tough Situations, MCC The Secrets of Powerful Bargaining and Negotiating, CRT Influencing Others Positively, MCC Presentation Skills/Public Speaking Courses/Workshops: Speak and Grow Rich, BW Overcoming Your Fear of Public Speaking, BW Briefing and Presentation Skills, MNC Oral Presentation Skills, MCC High Impact Presentations, DC Dynamic Presentations, USF Speaking in a Professional Setting, USF On-Line Learning: Planning Your Presentation, MCC Delivering Your Presentation, MCC Presenting with Confidence and Impact, MCC Preparation; Writing your Presentation; Visual Aids; Your Delivery; Handling Questions, MCC Give that Speech, MTI

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Public Relations/Media Skills Courses/Workshops: Public Relations Media Skills, USF Crisis Communications, USF Public Relations Introduction, USF Strategic Public Relations, USF Meeting the Press, USF Written Communication Written Communication (see writing section under Basic Job Skills)

Books/Self-Study Osgood on Speaking: How to Think on

Your Feet Without Falling on Your Face, Charles Osgood

Power Talking: 50 Ways to Say What You Mean and Get What You Want, George R. Walther

Presenting Like a Pro, Lillet Walters The Quick & Easy Way to Effective

Speaking, Dale Carnegie Giving and Receiving Feedback:

Building Constructive Communication (A Fifty-Minute Series Book), Patti Hathaway

The Business of Listening: A Practical Guide to Effective Listening (A Fifty-Minute Series Book), Diana Bonet

Listening: The Forgotten Skill: A Self-Teaching Guide, Madelyn Burley-Allen

Communication (Continued)

E-Writing: 21st Century Tools for Effective Communication, Dianna Booher

How To Win Friends and Influence People, Dale Carnegie

Influence: The Psychology of Persuasion, Robert B. Cialdin, Ph.D.

Wooing & Winning Business: The Foolproof Formula for Making Persuasive Business Presentations, Spring Asher, Wicke Chambers

Straight Talk Is More Than Words: Persuasive Communications: The Keys to Achieving Your Goals, Patricia Ball

The Anatomy of Persuasion: How to Persuade Others to Act on Your Ideas,

Accept Your Proposals, Buy Your Products or Services, Hire You, Promote You, Norbert Aubuchon

Winning with the News Media, Clarence Jones, Video Consultants, Inc., Tampa

How to Sell Your Ideas, Jesse S. Nirenberg

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Computer Skills IT: In-House and On-Line Training and Development Opportunities The City of Sarasotas IT Department has developed and maintains a blended learning approach to technology training which includes a variety of instructor-led and on-line learning opportunities for employees. Instructor-led and on-line courses from your IT Department cover training on a variety of software applications, as well as courses dealing with topics from electronic communication skills to utilizing customized applications developed for specific business processes.

On-line courses are available from your office or home computer, providing you a convenient way to gain new skills when you are ready and at your own pace. Instructor-led courses are ideally conducted in the IT training facility, which is equipped with leading-edge technology audio-visual training devices. For your convenience, on-site instructor-led training can be conducted at your facility. Confidential pre and post skills assessments are conducted so that participants are able to track progress and validate skill levels, enabling them to establish and maintain an effective career ladder. Also, certificates of completion are granted for both on-line and instructor-led courses.

Examples of classroom/instructor-led computer courses include: MS Access Microsoft Word Lotus Notes Dreamweaver MS Excel Fireworks MS PowerPoint Windows Crystal Report

Writing

On-line courses provided by the Citys IT Department include: Introduction to PCs

and Application Software

Microsoft Internet Explorer 5.0

E-Mail Etiquette MS Excel Lotus Notes MS PowerPoint MS Access MS Word If you are interested in either on-line or instructor-led computer related training, contact your IT Department at extension 4278 prior to contacting any outside training provider. This will help insure you get the best course to meet your specific needs at the best price. If the IT Department is unable to provide the training you seek, you will be referred to the most appropriate outside training resource.

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Customer Service Basics Courses/Workshops: The Customer Service Professional , MCC Customer Service Team Management, MCC Customer Service Monitoring, MCC Raving Fans, MCC The Conference on Customer Service, SkillPath How to Deliver Exceptional Customer Service, CRT On-Line Learning: Fundamentals of Exceptional Customer Service, MCC Customer Service (3 modules), MTI Handling Customer Complaints, MCC Customer Services and Relationship Building, USF Dealing with Angry/Difficult Customers Courses/Workshops: Dealing with Chronically Difficult People, MCC On-Line Learning: Achieving Success with Difficult People, MTI Handling Angry Customers, MCC Customers, Conflict, and Confrontation, MCC Experiencing Anger, MCC Managing Your Anger, MCC Coping with Criticism and Feedback, MCC Customer Service Recovery Courses/Workshops: Service RecoveryDoing the Right Things When Things Go Wrong, MCC On-Line Learning: Resolving Written Complaints, MCC Overcoming Challenging Service Situations, MCC

Customer Service

Pleasing Your Hard to Please Customers, CRT Building Customer Loyalty, MCC Effective Service Recovery, MCC Telephone Skills Courses/Workshops: Telephone Techniques (4 hrs), MCC On-Line Learning: Giving and Getting Information by Phone, MCC Essential Phone Communication Skills, MCC Handling Angry Callers, MCC Professional Telephone Skills, CRT Providing Superior Service on the Phone, MCC Books/Self-Study Professional Telephone Skills, CRT How to Provide Exceptional Customer

Service Over the Phone, CRT Raving Fans: A Revolutionary Approach

to Customer Service, Ken Blanchard, et al

A Complaint Is A Gift: Using Customer Feedback As A Strategic Tool, Janelle Barlow & Claus Moller

Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back & Tell Everyone They Know, Jeffrey Gitomer

Delivering Knock Your Socks Off Service, Kristin Anderson & Ron Zemke

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HUD Funding On-line Training Programs: A variety of video training programs, available from your office or home computer, can be accessed through HUD Funding. To learn more about the HUD training programs available, or to register for program update information, contact HUD Webcasts by e-mail at www.hud.gov/webcasts, or by phone at 202-708-6067. SHIP Program Courses/Workshops: A variety of workshops, seminar and published materials related to the State SHIP Program are available through the Florida Housing Coalition. To learn more about the variety of training available, contact FHC by e-mail at [email protected]. or by phone at 850-878-4219.

Housing/Urban Planning

Urban Planning/Zoning Courses/Workshops: The following organizations offer training and development in the areas of urban planning and zoning. Contact them directly for more information on workshops, seminars and published materials related to your areas of interest. AICP, American Institute of Certified

Planners, www.planning.org/training. Programs needed to acquire the AICP Certified Planner designation and CPDP (Continuing Education Professional Development Program) are also available.

FPZA, Florida Planning and Zoning

Association, www.fpza.org, 407-438-2215

PAB, Planning Accreditation Board,

www.netins.net/showcase, 515-252-0729

On-Line Learning: AICP Exam Preparation course, www.planningprep.com Journals/Self-Learning: Practicing Planner (journal), AICP Planning and Development Network, Top 50 Websites, www.planetizen.com/sites

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Benefits Courses/Workshops: Employee Benefits Planning, USF/Cont. Education Compensation Courses/Workshops: Basic Compensation and Design, USF/Cont. Education Employment Law Courses/Workshops: Compliance: Getting on the Right Side of Employment Law USF/Cont. Education

Human Resources

Human Resources Courses/Workshops: The Fundamentals of Human Resource Management, MCC Fundamentals of Human Resources Management, AMA Human Resources Management Introduction, USF/Cont. Education SHRM Certification Preparation Course (preparation for PHR and SPHR certification), MCC Professional in Human Resources (preparation for PHR and SPHR certification), USF/Cont. Education Human Resources Management Certificate Program, USF/Cont. Education Human Resource Certificate Program, USF/Cont. Education

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Conflict Resolution Courses/Workshops: Conflict Resolution, MCC On-Line Learning: Understanding Conflict, MCC Contentious Tactics and Conflict Escalation, MCC Managing Conflict for Positive Outcomes, SPC Managing Workplace Conflict (employee), MCC Managing Workplace Conflict (manager), MCC Dealing with Difficult People Courses/Workshops: Dealing with Chronically Difficult People, MCC On-Line Learning: Achieving Success with Difficulty People, MTI Resolving Conflict Through Problem Solving, MCC The Interpersonal Side of Conflict, MCC Interpersonal Business Savvy, MCC Dealing with Emotional Behavior in Others Courses/Workshops: Dealing with Chronically Difficult People, MCC On-Line Learning: Dealing with Difficult Workplace Behaviors, MCC Managing Workplace Conflict, MCC Potential Powder kegs: Identifying & Diffusing Them, MCC Diversity Courses/Workshops: Age Diversity, MCC Cultural Diversity, MCC

Interpersonal/People Skills

On-Line Learning: Workplace Diversity, MCC Organizational Inclusion, MCC Management Skills for the Multi-cultural Workforce, MCC Dealing with Diversity, MCC Diversity: The Real Deal, MCC Negotiation/Mediation Courses/Workshops: Getting Results Without Authority, AMA On-Line Learning: Negotiating for a Positive Outcome, MCC Negotiating with Confidence, MCC The Negotiation Process, MCC The Master Negotiator, MCC Negotiating to Win, MCC Understanding Yourself & Others Courses/Workshops: Understanding Yourself and Others, USF Capitalizing on Elements of Personal Style (*an MBTI-based program), MCC On-Line Learning: Organizational Behavior: Principles of Organizational Behavior, MCC Organizational Behavior: Understanding Personality Variables, MCC

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Interpersonal/People Skills (Continued) Books/Self-Study How to Win Friends and Influence

People, Dale Carnegie Introducing Nero-Linguistic

Programming: Psychological Skills for Understanding & Influencing People, Joseph OConner & John Seymour

People Skills, Robert Bolton Social/Management Style, Robert &

Dorothy Bolton Dynamic People Skills, Dexter Yager &

Ron Ball Working with Difficult People, Muriel

Solomon Managing a Diverse Workforce:

Regaining the Competitive Edge, John P. Fernandez, Lexington Books (2992)

Bridging Differences: Effective Inter-group Communication, William B. Gudykunst, Sage Publications (1991)

Collaborating: Finding Common Ground for Multi-Party Problems, Barbara Gray

Getting to Yes: Negotiating Agreement Without Giving In, Roger Fisher & William Ury

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Laws/Regulations ADA On-Line Learning: Americans with Disability Act (ADA), MCC EEO On-line Learning: Equal Employment Opportunity, MCC Family Medical Leave Act-FMLA On-line Learning: Family Medical Leave Act (FMLA), MCC Florida Notary Law Update Courses/Workshops: Florida Notary Law Update, MCC Harassment On-Line Learning: Hostile Work Environment-Harassment, MCC Workplace Harassment, MCC Preventing Workplace Harassment: Guidelines for Managers, MCC Preventing Workplace Harassment: Guidelines for Employees, MCC The Employers Liability and Responsibility, MCC

Laws/Ethics On-Line Learning: Laws and Ethics in the Workplace, MCC OSHA Courses/Workshops: OSHA Training for General Industry and Construction, MTI On-Line Learning: OSHA Standards & Compliance, MCC OSHA Recordkeeping & Training, MCC OSHA General Industry Safety, MCC OSHA General Industry Health, MCC PrivacyE-Mail On-Line Learning: No Privacy: Legal Issues in E-Mail, MCC

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Basics of Leadership Courses/Workshops: Leadership, MCC Leading to Performance Excellence, FSC Developing Trust in the Workplace, FSC Management Principles, MCC Mastering Organizational Politics, Influence and Alliances: The Winning Formula for Experienced Managers, AMA Dale Carnegie Course, DC Leadership Training for Managers, DC Reinvention Weekend, TK On-Line Learning: Leadership, MTI Strengthening Your Position as a Leader, MCC Senior Leadership Principles, MCC Dale Carnegie Course, DC Leadership Training for Managers, DC Leading for Business Results (7 modules), MCC

Controlling Your Own Emotions/Emotional Intelligence Courses/Workshops: Leading with Emotional Intelligence, AMA On-Line Learning: What is Emotional Intelligence? MCC Increasing Your Emotional Intelligence, MCC The Emotionally Intelligent Leader, MCC

Leadership

Empowerment Courses/Workshops: Empowering Employees for Success, MCC Coaching and Counseling for Outstanding Job Performance, AMA On-Line Learning: Empowerment in the Workplace, MCC Energizing & Empowering Employees, MCC Strategic Management Courses/Workshops: Strategic and Long-Rang Planning, MCC Strategic Planning and Implementation, FSC Strategic Planning, MNC Moving from an Operational Manager to a Strategic Thinker, AMA On-Line Learning: Strategic Management-Planning/Analysis & Choice, Corporate Implementation, MCC Visioning and Goal Setting Courses/Workshops: Strategic & Long-Range Planning, MCC Strategic Planning: Processes for Formulating Winning Strategies, AMA On-Line Learning: Setting Goals and Standards, LN2 Articulating a Vision, LN2

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Leadership (Continued) Books/Self-Study The Leaders Handbook: Making Things

Happen, Getting Things Done, Peter R. Scholtes

Whale Done!, Ken Blanchard, et al Leader Effectiveness Training L.E.T: The

Proven People Skills for Todays Leaders Tomorrow, Thomas Gordon, Ph.D.

Growing Leaders, Steve Yearout, Gerry Miles & Richard Koonce

Leading Quietly, Joseph L. Badaracco Why CEOs Fail: The 11 Deadly Sins and

How Not To Commit Them, David L. Dottich & Peter C. Cairo

Execution: The Discipline of Getting Things Done, Larry Bossidy, et al

Primal Leadership: Realizing the Power of Emotional Intelligence, Daniel Goleman

The Tao of Leadership, John Heider Emotional Intelligence, The Managers

Pocket Guide Series, HRD Press Leading in Tough Times: The Managers

Guide to Responsibility, Trust and Motivation, Richard S. Deems, et al, HD Press

Empowerment Takes More Than A Minute, Ken Blanchard, et al

Strategic Action Planning NOW! A Guide for Setting and Meeting Your Goals, Cate Gable, St. Lucie Press

Motivation Management, Thad Green, Davis-Black Publising

Flight of the Buffalo, James A. Belasco & Ralph C. Stayer

If Aristotle Ran General Motors, Tom Morris

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Management/Supervision Coaching and Counseling Courses/Workshops: Coaching Skills for Managers and Supervisors, CRT Coaching and Mentoring, USF On-Line Learning: Coaching Skills: When to Coach, MCC Your Coaching Style, MCC Tips and Techniques for Effective Coaching, MCC Mentoring for Success, MCC Coaching for Performance Excellence, MCC Delegation Courses/Workshops: Empower Employees for Success, MCC Situational Leadership, MCC On-Line Learning: Delegation, MCC Delegating for Results, MCC Effective Delegation for Leaders and Managers, MCC Discipline Courses/Workshops: Criticism and Discipline Skills for Managers, CRT

On-Line Learning: Supervising Difficulty Employees, MCC Documenting Discipline, MCC An Essential Guide to Giving Feedback, MCC Understand and Confront Performance Problems, MCC A Managers Primer for Ensuring Accountability, MCC Interviewing and Selection Courses/Workshops: Hiring the Best: Behavioral Interviewing, MCC On-Line Learning: Facilitating Effective Hiring, MCC Conducting the Behavioral-based Interview, MCC Retention, MCC Interviewing: More Than A Gut Feeling, MCC Managing Change Courses/Workshops: Who Moved My Cheese?, MCC The Resilient Manager: How to Bounce Back in Times of Change, AMA On-Line Learning: Management: Organizational Design and Change Management, MCC Change Leadership, MCC Communicating and Reinforcing Change, MCC

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Motivating Others Courses/Workshops: Fish! Philosophy, MCC Whale Done! MCC Empower Employees for Success, MCC Management Principles, MCC On-Line Learning: Organizational Behavior: Motivation and Stress Management, MCC Management: Leadership-Motivation, MCC Motivate and Recognize Employees, MCC Breakthrough Motivation, MCC Performance Management Courses/Workshops: Performance Appraisals, MCC The Effective Facilitator: Maximizing Involvement and Results, AMA Managing Performance Improvement, USF On-Line Learning: Whats Behind Appraisal? MCC Measuring and Recording Performance, MCC Preparing the Formal Appraisal, MCC The Appraisal Interview, MCC Performance Management, MCC Human Touch Performance Appraisals, MCC Recognition Courses/Workshops: Recognizing for Positive Results, MCC On-Line Learning: Motivate and Recognize Employees, MCC Breakthrough Motivation, MCC Sharing Rewards and Celebrating, MCC

Management/Supervision (Continued)

Supervision-Basic Skills Courses/Workshops: Supervising Your Employees, USF Management Principles, MCC Pathways to Mid-management, MCC Managing for Results (6 modules), MCC CPM: Certified Public Manager (Level I, II & II), MCC Leadership Training for Managers, DC The Supervisor/Manager and the Law, USF On-Line Learning: Fundamentals of Supervision and Management, MTI The Management Process, MCC Critical Skills for New and Seasoned Supervisors, SPC Understanding the Human Resources Function, MTI

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Management/Supervision (Continued) Books/Self-Study 1001 Ways to Energize Employees, CRT Empowerment Takes More Than A

Minute, Kenneth Blanchard People Smarts by Tony Alessandra &

Michael OConnor (Pfeiffer & Company, 1994);

Influence Without Authority by Allan Cohen & David Bradford (John Wiley

& Sons, 1991); The Seven Habits of Highly Effective

People by Stephen Covey (Simon & Schuster, 1989)

The Assertive Manager: Positive Skills at Work For You, Elaina Zuker

The Essential Drucker, Peter F. Drucker The Practical Coach: Management Skills

for Everyday Life, Paula J. Caproni First, Break All The Rules: What the

Worlds Great Managers Do Differently, Marcus Buckingham & Curt Coffman

Workplace Coaching, The Managers Pocket Guide Series, HRD Press

Documenting Employee Performance, The Managers Pocket Guide Series, HRD Press

Interviewing and Hiring Top Performers, The Managers Pocket Guide Series, HRD Press

The Situational Leader, Dr. Paul Harvey The One-Minute Manager, Kenneth

Blanchard & Spencer Johnson Make Their Day! Employee Recognition

That Works, Cindy Ventrice, Berrett-Koehler Pub.

Performance Measurement Examples, Jack Zigon, Zigon Performance Group, Wallingford, PA

How to Measure Employee Performance, Jack Zigon, Zigon Performance Group, Wallingford, PA

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Personal/Professional Development

Assertiveness On-Line Learning: Get Assertive, MTI Professional Assertiveness, MCC Assertive Communication (simulation), MCC Career Development/Management Courses/Workshops: Navigating your Career, MCC Pet Peeves of an Interviewer, MCC On-Line Learning: Resume Writing Workshop, MTI Job Search Strategies, MTI 12 Steps to Successful Job Search, MTI Talent Development: Planning Your Career, MCC Change Courses/Workshops: Who Moved My Cheese, MCC On-Line Learning: Making Change Work for You, MCC The Paradigm Shift of Change, MCC Leading Change from the Front Line, MCC Effective Change Management, LN2 Handling Multiple Priorities Courses/Workshops: Managing Multiple Projects and Geographically Dispersed Projects, MNC Dealing with Competing Demands: Mastering the Managerial Balancing Act, AMA On-Line Learning: Time Management and Prioritizing, LN2 Planning and Scheduling Work, LN2

Maximizing Personal Potential Courses/Workshops: Whale Done! MCC Dale Carnegie Course, DC Four Agreements, MCC Pathways to Mid-management, MCC On-Line Learning: Individual Excellence, MTI Motivation in the Workplace, MCC Secrets of Success and Achievement, MTI Stress Management Courses/Workshops: Stress Management, MCC Balancing Life and Work, MCC On-Line Learning: Work Yourself Happy, MTI Stress SOS for Women, MTI Conquer Your Stress, MTI Dealing with Stress, MCC

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Understanding Self & Others Courses/Workshops: Capitalizing on Elements of Personal Style (*an MBTI-based program), MCC On-Line Learning: Organizational Behavior: Understanding Personality Variables, MCC Organizational Behavior: Principles of Organizational Behavior, MCC Experiencing Anger, MCC Managing Your Anger, MCC Coping with Criticism and Feedback, MCC Books/Self-Study Fish!, Stephen C. Lundin, Ph.D., et al Who Moved My Cheese, Spencer Self-Esteem and Peak Performance

(audio or video) Pryor Resources Inc., 800-488-0928, www.pryor.com

7 Habits of Highly Effective People, Stephen Covey

Getting Things Done: The Art of Stress-Free Productivity, David Allen

Turbulent Change: Every Working Persons Survival Guide, Peter R. Garber, Davis-Black Publishing

The Real Solution Assertiveness Workbook (contact www.growthcentral.com to order)

Your Perfect Right: a guide to assertive behavior, Robert E. Alberti

Filling the Glass: The Skeptics Guide to Positive Thinking In Business, Barry Maher

How To Be A Star At Work: 11 Breakthrough Strategies You Need to Succeed, Robert E. Kelley

Happiness Is A Serious Problem, Dennis Prager

Personal/Professional Development (Continued)

Winning At Work: Breaking Free of

Persona Traps to Find Success, Mel Sander & Muriel Gray

Self Discipline and Emotional Control, Pryor Resources, Inc., 1-800-488-0928

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Organizational Skills Courses/Workshops: Office Management Skills, MCC How to Balance Priorities and Manage Multiple Projects, CRT Managing Chaos: How to Set Priorities and Make Decisions Under Pressure, AMA On-Line Learning: How to Get Everything Done, MCC Making Your Time Count, MCC Project Time Management, MCC Organize to Remember, MCC Planning and Scheduling Work, LN2 Project Management Courses/Workshops: Project Management, CRT Real-World Project Management, CRT Project Management Essentials, MNC Techniques for Successful Project Management, MNC Managing Multiple Projects and Geographically Dispersed Projects, MNC Program Outcome Measurement, MCC Best Practices for the Multi-Project Manager, AMA On-Line Learning: Project Management (5 modules), MTI Project Management Mechanics, SPC Project Cost Management and Estimating, SPC Project Scope-Defining and Managing, SPC Project Management Courses for IT Professionals, SPC Effective Project Management, MCC

Planning/Organizing/ Meeting Management

Strategic Planning Courses/Workshops: Strategic and Long-Range Planning, MCC Strategic Planning and Implementation, FSC Strategic Planning, MNC Strategic Planning: Processes for Formulating Winning Strategies, AMA On-Line Learning: Business, Government, and Society: Strategic Management, MCC Planning and Managing Business Strategy (8 modules), MCC Time Management Courses/Workshops: Eat That Frog, MCC Time Management, MCC What Matters Most-A Franklin Covey Class, SPC On-Line Learning: Analyze Your Use of Time, MCC Set Goals and Prioritize Your Use of Time, MCC Managing Time, MCC Eliminate Time Wasters, MCC Time as a Resource, MCC How To Get Everything Done, MCC Meeting Management Courses/Workshops: Conducting Effective Meetings, MCC Parliamentary Procedures, MCC Legal Requirements of Public Meetings, USF/FIOG

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On-Line Learning: Planning a Meeting, MCC Following up a Meeting, MCC Making a Contribution to a Meeting, MCC Making Meetings Happen, MCC Meeting Management for Leaders and Participants, MCC Facilitation Skills/Leading Meetings Courses/Workshops: Facilitating Skills for Meeting Leaders, MCC Conducting Effective Meetings, MCC The Effective Facilitator: Maximizing Involvement and Results, AMA On-Line Learning: Leading a Meeting, MCC Leading Meetings to Success, MCC The Successful Facilitator, MCC The Complete Guide to Facilitations, MCC A Complete Guide to Facilitation, MCC

Planning/Organizing/ Meeting Management (Continued)

Books/Self-Study How To Make Meetings Work, Michael

Doyle, et al First Aid for Meetings: Quick Fixes &

Major Repairs for Running Effective Meetings, Charles Hawkins

Complete Idiots Guide to Meeting & Event Planning, Robin E. Craven, et al

Meeting Magic: The Facilitators Guide to Leading Productive & Interactive Meetings, Harry Eggleton, et al

The Facilitators Fieldbook: Step-by-Step Procedures, Checklists and Guidelines, Samples and Templates, Thomas Justice & David W. Jamieson, et al

Eat That Frog, Brian Tracy First Things First Every Day: Because

Where Youre Headed is More Important Than How Fast Youre Going, Stephen R. Covey

If Your Havent Got the Time to do it Right, When Will You Find the Time to do it Over?, J.J. Mayer

The Performance Edge: New Strategies to Maximize Your Work Effectiveness and Competitive Advantage, R. K. Cooper

First Things First, Stephen R. Covey, et al

The 10 Natural Laws of Successful Time & Life Management: Proven Strategies for Increased Productivity and Inner Peace, Hyrum W. Smith

How to be Organized In Spite of Yourself: Time & Space Management That Works With Personal Style, Sunny Schlenger & Roberta Roesch

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Problem Solving/Decision Making

Analytical Skills Courses/Workshops: Critical Thinking, MNC Essentials of Analysis, MNC Advanced Data Analysis Techniques and Strategies, MNC Cost-Benefit Analysis, MNC Data Analysis and Interpretation, MNC Tools for Improving Performance: Analytical Techniques, MNC On-Line Learning: Thinking Clearly and Analytically, LN2 Critical Thinking Courses/Workshops: Creativity and Innovation, MNC Intellectual Exchange/Being Innovative, MCC The Brain Power Course: Learn to Develop Your Thinking Skills, AMA Critical Thinking: A New Paradigm to Peak Performance, AMA On-Line Learning: Thinking Creatively, MCC The Role of Critical Thinking in Organizations, MCC Strategies for Facilitating Critical Thinking, MCC Systems-thinking Models & Thinking Skills, MCC Decision-Making Courses/Workshops: The Problem-Solving and Decision-Making Workshop, AMA Problem Solving and Decision Making, USF

On-Line Learning: Making Effective Decisions, MCC Rational Problem-Solving and Decision-Making, MCC Dynamic Decision-Making, MCC Implementing & Evaluating a Decision, MCC Solution Thinking for Breakthrough Decisions, MCC Making Decisions, Weighing Risks, LN2 Problem-Solving Courses/Workshops: Zap the Gaps, MCC Turning Problems into Opportunities, MCC A Problem-free Approach To Problem Solving, MCC Problem Solving, MNC The Problem-Solving and Decision-Making Workshop, AMA Problem Solving and Decision Making, USF On-Line Learning: Rational Problem-Solving and Decision-Making, MCC Creative Problem-Solving and Effective Thinking, MCC Framing the Problem, MCC Generating Alternatives in Problem Solving, MCC Identifying Problems and Solving Problems, LN2

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Problem Solving/Decision Making (Continued)

Books/Self-Study The Problem-Solving & Decision-

Making Toolbox, Paul Wildman & John Warner, HRD Press

Making Hard Decisions: An Introduction to Decision Analysis, Robert T. Clem, Wadsworth Publishing (1996)

Creative Problem Solving, Donald H. Inleiss, American Management Association (1988)

Decision Traps: Ten Barriers to Brilliant Decision-Making and How to Overcome Them, Edward J Russo, et al

The Art of Systems Thinking: Essential Skills for Creativity and Problem Solving, Joseph OConnor & Ian McDermott, Thorsons Publishers (1998)

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Public Works: Construction/Landscaping/Maintenance

Carpentry Courses/Workshops: Carpentry and Cabinet Making, MTI Construction Courses/Workshops: Building Construction Helper (450 hrs.), MTI Building Construction Technician (600 hrs.), MTI Building Construction Codes, SPC Florida Building Codes Structural Core vs. Standard Building Codes, SPC Hurricane-Resistant Residential Construction SSTD (10-99), SPC NEC Code Concepts and Applications I & II, SPC Construction Technology (20 mos.), MTI Drafting Courses/Workshops: CAD Drafting (80 hrs.), MTI Electrical Courses/Workshops: Electricity, MTI Electricity Fundamentals, MTI Basic Residential and Commercial Electricity, MTI HVAC Courses/Workshops: Air Conditioning Technician (1350 hrs; EPA Refrigerant Recovery Training & Certification available; NCCER Accredited), MTI Air Conditioning and Refrigeration, MTI ARI/EPA Refrigerant Containment, SCTI

Landscaping Courses/Workshops: Waterwise Landscaping-Mother Natures Answer, MCC Native Florida Plans and Xeriscape, MCC Care for Your Florida Landscape for Industry, SCTI/PWA Landscape Plants and Problems, SCTI/PWA Trouble Shooting Landscape Problems, SCTI/PWA Chainsaw and Chipper Operation Plus, SCTI/PWA Maintenance Courses/Workshops: Mechantronics (1350 hrs; NCCER Accredited), MTI Industrial Maintenance (13 mos.), MTI Reading Blueprints/Schematics/Maps Courses/Workshops: Blueprint Reading and Schematics (course within the Industrial Maintenance Program), MTI Blueprint Reading Mechanical (51 hrs.), MTI Blueprint Reading-Architectural (51 hrs.), MTI Blueprint Reading, SCTI/PWA Plan and Map Reading, SCTI/PWA Welding Courses/Workshops: Basic-Advanced, MIG, TIG, & Pipe (51 hrs. each), MTI Welding (1170-hour certificate program; NCCER Accredited), MTI Applied Welding Technology, SCTI

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Public Works: Construction/Landscaping/Maintenance

(Continued)

Plumbing Courses/Workshops: Plumbing, MTI

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Driving/CDL Courses/Workshops: Commercial Drivers License: Pre-Trip Inspection, SCTI/PWA General Knowledge Written Test Prep, SCTI/PWA Heavy Equipment Operation Courses/Workshops : Gradall Excavator, SCTI/PWA Walking Excavator (Mezi), SCTI/PWA Backhoe/Front-End Loader (rubber tires), SCTI/PWA Industrial Lift Truck Training, SCTI/WPA GIS/GPS Courses/Workshops: Geographic Information Systems (GIS), USF Global Positioning Systems (GPS), USF FL Geographic Data Library Using Arcview 3.x, UF/Treeo GIS Arcview 3.x, UF/Treeo Introduction to GPS Mapping Systems, UF/Treeo Migrating to Arcview 8, UF/Treeo

Public Works: Heavy Equipment/Transportation

Traffic Control Courses/Workshops: Flagging, SCTI/PWA Florida Intermediate Maintenance of Traffic, SCTI/PWA Florida Advanced Maintenance of Traffic, SCTI/PWA Public Works The Public Works Academy, affiliated with Sarasota County Technical Institute (SCTI), offers a wide range of public works related training and education programs. The training offered by the Public Works Academy addresses beginning to advanced skill development needs. For more information, contact the Public Works Academy at 941-924-1365, ext 62473.

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Quality/Continuous Improvement Entrepreneurial Awareness Courses/Workshops: Business Creativity & Innovations, USF/FIOG Innovation Courses/Workshops: Creativity and Innovation, MNC Intellectual Exchange/Being Innovative, MCC Business Creativity and Innovation, USF On-Line Learning: Generating Creative and Innovative Ideas, MCC Performance Measurement Courses/Workshops: Organizational Self-Assessment, FSC Balanced Scorecard for Performance Excellence, FSC Benchmarking: Practical Applications, MNC Performance Measurement: Improving Organizational Outcomes, MNC Quality Courses/Workshops: Introduction to ISO 9001:2000, MCC Balanced Scorecard, MNC Understanding the Sterling Criteria: A Management System for World Performance, FSC Building Your Organizational Profile, FSC Improving Quality and Productivity Using Measurement (48 hrs), SPC Introduction to Quality Assurance & Quality Control, MCC Business Re-engineering: Improvement Process for Government, USF/FIOG On-Line Learning: Total Quality (5 modules), MTI 10 Tools for Quality, MCC

Six Sigma Introduction, MCC Using Measurement for Improving Quality Productivity and Customer Satisfaction, SPC Boot Camp for Quality, SPC Statistical Process Control On-Line Learning: Statistical Process Control (7 modules), MCC Work Process Improvement Courses/Workshops: Process Management for Performance Excellence, FSC Process Improvement Techniques, MNC Process Management: Process Mapping and Work Simplification, AMA On-Line Learning: Continuous Improvement in the Workplace, MCC Implementing Improvements, MCC Books/Self-Study The Balanced Scorecard, Robert S.

Kaplan & David P. Norton, Harvard Business School Press

Where the Hell Are We?, John W. Myrna, Quick Study Press

100 Quick Tips for Business Success, John W. Myrna, Quick Study Press

The Process Analysis Workbook for Government, Gerard Bruno, ASQC Quality Press, Milwaukee

What Works: Assessment, Development, and Measurement, Laurie J. Bassie & Darlene Russ-EFT, editors, ASTD Press

Implementing Performance Measurement in Government, Joni L. Leithe, Government Finance Officers Association

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Quality/Continuous Improvement (Continued)

Florida Sterling Council Florida Sterling Council: A variety of training programs are offered through the Governors Florida Sterling Council to help individuals and organizations improve performance excellence. For more information on training offered by the Sterling Council, contact them through the website or phone number listed in the Resource Section of this catalog.

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Safety/Risk Management City of Sarasota The City of Sarasota is committed to providing a safe and healthy work environment for City employees. As a part of this continuing effort, Risk Management has developed and administers training programs that address a variety of topics and safety-related subjects. Some of the classes provided include: CPR First Aid

Defensive Driving Accident Investigation

Cumulative Trauma Disorders

Heat Exhaustion

Material Handling Hazard Identification

Risk Management personnel will provide training materials, instruct classes and/or assist employees and departments in securing needed services through referrals to educational entities that are trained in the needed field of expertise. If you are interested in safety training, referrals or materials, contact Risk Management at 954-4143 for assistance. This will help you get the information you need to insure you get the most appropriate, cost effective and quality training possible. FEMA Courses/Workshops: FEMA Regulations, SPC OSHA Courses/Workshops: OSHA Training for General Industry and Construction, MTI

On-line Learning: OSHA Standards & Compliance, MCC OSHA Recordkeeping & Training, CC OSHA General Industry Safety, MCC OSHA General Industry Health, MCC Safety Courses/Workshops: The following courses are provided by UF/Treeo: Hazardous Materials for the Non-Chemist 40-Hour OSHA Course 8-Hour OSHA Refresher Respiratory Protection Permit-Required Confined Space Excavation and Trenching Chlorine Safety and Emergency Response Chemical Compatibility and Storage U.S. DOT Hazardous Materials/Waste Transportation On-Line Learning: First Aid, MCC First Aid/CPR, MCC Defense Against Crime, MCC Office Safety, MCC Back Safety, MCC Health, Safety & Security Challenges, MCC Asbestos Awareness, MCC Confined Space Entry, MCC Electrical Safety, MCC Forklift Safety, MCC Hazard Communication: Identifying the Dangers, MCC Hazmat Awareness, MCC Hazardous Waste-Emergency Response Overview, MCC Personal Protective Equipment, MCC Powered Hand Tool Safety, MCC Safety Orientation, MCC Trenching & Shoring, MCC Welding Safety-Safe Work With Hot Work, MCC Welding and Cutting Safety, MCC Machine Guarding, MCC Heat Stress, MCC Fire Safety, MCC Fire Safety Fundamentals, LN2 Respiratory Protection, MCC

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Facilitation Skills Courses/Workshops: Conducting Effective Meetings, MCC The Effective Facilitator: Maximizing Involvement and Results, AMA On-Line Learning: Team Facilitation and Decision-Making, MCC A Complete Guide to Facilitation, MCC Team Leadership, MCC Establishing a Shared Purpose, MCC Clarifying Team Roles and Procedures, MCC Conducting Effective Team Meetings, MCC Teambuilding Courses/Workshops: Team Building Skills for Managers and Supervisors, CRT Teambuilding, MCC Leadership Skills and Team Development for Managerial Success, AMA Managerial and Teambuilding Skills for Project Managers, AMA On-Line Learning: Foundations for Building Effective Teams, MCC Team Leadership, MCC How to Lead a Team, CRT Leading a Team, MCC Leading Effective Teams, MCC Team Building is an Inside Job, MCC Team Development and Maintenance Courses/Workshops: Team Building Skills for Managers and Supervisors, CRT

Teams

On-Line Learning: Foundations for Building Effective Teams, MCC Developing Your Team, MCC How to Lead a Team, CRT Leading a Team, MCC Leading Effective Teams, MCC Motivating Your Team, MCC Resolving Team Conflict, MCC Establishing a Shared Purpose, MCC Teamwork Courses/Workshops: Teamwork, MCC On-Line Learning: Participating in Project Teams, MCC Achieving Results as a Cross-functional Team, MCC Being a Team Player, LN2 Books/Self-Study Faultless Facilitation, 2nd Edition, Lois

B. Hart, Ed.D., HRD Press Leading Self-Directed Work Teams: A

Guide to Developing New Team Leadership Skills, Kimball Fisher

Team Players and Teamwork: The New Competitive Business Strategy, Glenn Parker

Teamwork: We Have Met the Enemy and They are Us, M.M. Starcevich & S.J. Stovell, Center for Management and Organization, (1990)

Cross-Functional Teams: Working With Allies, Enemies, and Other Strangers, Glenn Parker

Finding A Way To Win: The Principles of Leadership, Teamwork and Motivation, Bill Parcells & Jeff Coplon

The Magic of Teamwork, Pay & Denney Williams, James D. Thomas Nelson Publishers (1997)

Successful Team Building, Thomas L. Quick, The WorkSmart Series, AMA

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Public Works - Utilities: Water/Wastewater/Stormwater

Stormwater Management Courses/Workshops: Stormwater, Erosion, Sediment Control for Inspectors or Contractors, SCTI/PWA Understanding the Stormwater Program in Sarasota County, SCTI/PWA Advanced Stormwater System Design, TREEOCenter Water Management Courses/Workshops: FW & PCOA Short School, SCTI/PWA Management and Supervision for Water Operators, UF/TREEO Chemical Compatibility and Storage, UF/TREEO Mathematics for Water/Wastewater Operations, UF/TREEO Class D Operators License Test Prep and Test, SCTI/PWA On-Line Learning: Water/Wastewater Treatment Operator A, B, C Correspondent classes are available from California State, Michigan State University, Indiana State University and others. Approved courses are listed on the DEP Wastewater Treatment Plant Operator Handbook **More on-line courses are availablesee UF/TREEO in Resource Section for contact information)

Wastewater Management Courses/Workshops: FW & PCOA Short School, SCTI/PWA Management and Supervision for Wastewater Operators, UF/TREEO Chemical Compatibility and Storage, UF/TREEO Mathematics for Water/Wastewater Operations, UF/TREEO Class D Operators License Test Prep and Test, SCTI/PWA On-Line Learning: Wastewater Analysis, UF/TREEO Wastewater Process Control, UF/TREEO Wastewater Reclamation and Reuse, UF/TREEO **More on-line courses are availablesee UF/TREEO in Resource Section for contact information)

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Utilities: Water/Wastewater/Stormwater

(Continued) Books/Self-Study Basic Activated Sludge Process Control-

PROBE (Order No: E4009) Basic Course for Wastewater Treatment

Plant Operators (Order No: OE0110) Basic Maintenance of Circular

Secondary Clarifiers-PROBE (Order No: E70009)

Basic Maintenance of Circular Secondary Clarifiers-PROBE (Order No: OE0390)

Basic Maintenance of Diffused Aeration Systems-PROBE (Order No: OE0420)

Basic Maintenance of Mechanical Aeration Systems-PROBE (Order No: OE0421)

Basic Maintenance of Rectangular Secondary Clarifiers-PROBE (Order No: OE0422)

WEF/ABC Wastewater Operators Guide to Preparing for the Certification Examination, 2nd Edition

Wastewater Collection Systems Operator Certification Studybook

**Call 1-800-666-0206 or contact www.WEF.ORG to order materials above materials

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Certifications/Licenses Code Enforcement Level I: Fundamentals of Code Enforcement, USF/FIOG Level II: Administrative Aspects of Code Enforcement, USF/FIOG Level III: Legal Issues of Code Enforcement, USF/FIOG Commercial Drivers License/CDL Commercial Drivers License-Pre-Trip Inspection, SCTI/PWA General Knowledge Written Test Prep, SCTI/PWA Code Enforcement/SBCCI ICC (International Code Council) Certifications are available for: inspectors, plans examiners, code enforcement officials, permit technicians, special inspectors, and UST/AST. To learn more about these certifications, or for information on available training programs, contact ICC at www.iccsafe.org/training/seminars. For information on other occupationally relevant workshops and seminars, contact SBCCI (Southern Building Code Congress International) at www.sbcci.org. Criminal Justice/Law Enforcement Correctional Officer Certification Program/Basic Recruit Correctional Officer Certifications, SCTI Law Enforcement Officer Recruitment Certifications Program/Law Enforcement State Certification, Criminal Justice Academy, SCTI.

Department of Transportation A variety of DOT Certification and advanced training courses are available through the SCTI Public Works Academy. For further information, contact the Academy at 941-361-6957. Engineering/PE Information on acquiring and maintaining the Professional Engineer certification can be obtained from the Florida Board of Professional Engineers at 850-521-0500 or www.fbpe.org. For a complete list of continuing education providers, including the Public Works Academy at SCTI, go to www.fbpe.org/education/index.php. Human Resources PHR-Professional in Human Resources SPHR-Senior Professional in Human Resources For information on acquiring or maintaining the PHR/SPHR certification, contact the HR Certification Institute at 866-898-HRCI or www.hrci.org. To learn about programs in the Sarasota/Tampa Bay area, contact USF at 813-974-8021 or www.outreach.usf.edu. Master Gardner For information on this program, contact Mark Shelby, Sarasota County Master Gardner Coordinator, at 941-316-1000 or by e-mail at [email protected]. Payroll Certified Payroll Professional Exam Review (6 hrs.), SPC

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Certifications/Licenses (Continued) Pool Operator AFO-Aquatic Facility Operator, NSPF CPO-Certified Pool/Spa Operator, NSPF Procurement/NIGP Certifications For information on how to acquire CPPB/CPPO certifications, contact the UPPCC at [email protected], or call 800-367-6447, ext. 236. Water/Wastewater Water Plant Operator Class A-Licensure, UF/TREEO Water Plant Operator Class D Operators License, SCTI/PWA Water Treatment Plan Operators for D-Licensure (on-line), UF/TREEO Backflow Tester Certification, SCTI/PWA Backflow Prevention Assembly Tester Training and Certifications, UF/TREEO Continuing education courses needed to maintain certification are available through the Public Works Academy at SCTI.

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Index of Skills

Page Page

Accounting 7, 8 Customer Service 17

Active Listening 14 Dealing with Difficult Customers/People 17, 20, 21

ADA 22 Dealing with Emotional Behaviors 20, 21

Adult Basic Education 10 Decision Making 32-33

Analytical Skills 32 Delegation 25, 27

Assertiveness 28, 29 Dictation 8, 9

Basic Job Skills 10-11 Discipline 25, 27

Benefits 19 Diversity 20, 21

Blueprints & Schematics 34 Drafting 34

Budgeting 7, 9 Driving/CDL 36, 43

Business 12-13 E-Business 12, 13

Business Etiquette 10, 11 E-Commerce 12, 13

Business Law 11 E-mail 16, 22

Career Development 28, 29 Editing 10, 11

Carpentry 34 EEO 22

Certifications/Licenses 43-44 Effective Communication 14, 15

Change/Dealing with 25, 28 Electrical/Electrical Construction 34

Change/Managing 25, 28 Emotional Intelligence 23, 24

Coaching/Counseling 25, 27 Employment Law 19

Communication 14-15 Empowerment 23, 24

Compensation 19 Entrepreneurial Awareness 37

Computer Skills 16 Ethics 12, 13, 22

Conflict Resolution 20, 21 Facilitation Skills 31, 40

Construction 34-35 FEMA 39

Constructive Feedback 14, 15 Finance 7, 9

Continuous Improvement 37-38 FMLA 22

Contract Management 8 Fund Raising 12, 13

Controlling Your Own Emotions 23, 24 GED Preparation 10

CPR/First Aid 39 Getting Your Ideas Across 14, 15

Criminal Justice 43 GIS/GPS 36

Critical Thinking 32 Goal Setting 23, 24

For more information about available training and development opportunities, call your Human Resources Department at 951-3630.

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Index of Skills (Continued) Page Page

Grammar/Punctuation 10, 11 Performance Appraisals 26, 27

Grant Writing/Administration 12, 13 Performance Management 26, 27

Handling Multiple Priorities 28, 29 Performance Measurement 37

Harassment 22 Personal/Professional Development 28-29

Heavy Equipment Operation 36 Persuasive Communication 14, 15

HUD Funding 18 Planning and Organizing 29-31

Human Resources 19, 43 Plumbing 35

HVAC 34 Presentation Skills/Public Speaking 14, 15

Influence 14, 15 Problem Solving 32-33

Innovation 37 Project Management 30, 31

Interpersonal/People Skills 20-21 Proofreading 10

Interviewing & Selection 25, 27 Public Relations 15

Job Survival Skills 10, 11 Public Works 34-36,

41-42, 43, 44Judicial Knowledge 12 Purchasing/Procurement Processes 8

Landscaping 34, 43 Quality/Quality Improvement 37-38

Law Enforcement 43 Reading 11

Laws/Regulations 22 Recognition 26, 27

Legal Terminology 12 Records Management 8

Leadership 23-24 Resource Management 12

Maintenance/Industrial 34-35 Safety/Industrial 39

Management/Supervision 25-27 Safety/OSHA 39

Marketing 12, 13 Safety/Personal 39

Media Skills 15 Safety/Risk Management 39

Math 11 Service Recovery 17

Meetings/Meeting Management 30, 31 Setting Performance Expectations 26, 27

Motivation/Motivating Others 26, 27 Sexual Harassment 22

Negotiation/Mediation 20, 21 SHIP Program 18

Notary 22 Statistical Process Control 37

Office Management 7, 9 Statistics 37

OSHA 22, 39 Stormwater 41

Organizational Skills 30, 31 Strategic Management 23, 24

Payroll Processes & Procedures 7, 43 Strategic Planning 30, 31

For more information about available training and development opportunities,

call your Human Resources Department at 951-3630.

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Index of Skills (Continued) Page

Stress Management 28, 29

Supervision 26, 27

Teams/Facilitation 40

Teams/Teamwork 40

Teams/Building and Managing 40

Technical/Professional Skills 43-44

Telephone Skills 17

Time Management 28, 30, 31

Traffic Control 36

Transcription 8

Understanding Self & Others 20, 21, 29

Urban Planning/Zoning 18

Visioning & Goal Setting 23, 24

Water 41, 42, 44

Wastewater 41, 42, 44

Welding 34

Work Process Improvement 37

Writing/Written Communication 11, 15

For more information about available training and development opportunities,

call your Human Resources Department at 951-3630.

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Area Colleges/Universities: MCC Manatee Community College (AS, AAS and associate degree programs, certificate programs, continuing education, professional development, customized training programs and on-line learning), Corporate and Community Development, 941-752-5203 (Bradenton Campus) or 941-363-7000 (Center for Innovation and Technology, Lakewood Ranch), www.mccfl.edu SPC St. Petersburg College/Corporate Training (associate, bachelor and graduate degree programs, certificate programs, continuing education, professional development, customized training programs, on-line classes), www.spcollege.edu/icot, 727-341-4772 UF/Treeo University of Florida/Treeo Center, 352-392-9570, www.treeo.ufl.edu USF University of South Florida (associate, bachelor and graduate degree programs, certificate programs, professional development), 941-974-2403, www.outreach.usf.edu USF/FIOG University of South Florida/Florida Institute of Government (workshops, seminars, custom-designed programs), 813-974-2345, www.cas.usf.edu/iog

Resource List

Technical/Computer: PWA Public Works Academy, 941-924-1365, ext. 62473, www.sarasotatech.org/programs/public_words_academy.htm MTI Manatee Technial Institute (associate degrees and various certification and licensing programs), 941-751-7900, www.manatee.k12.fl.us/sites/mti SCTI/PWA Sarasota County Technical Institute & Public Works Academy (associate degrees and various certification and licensing programs), 941-924-1365, www.sarasotatech.org Other Educational Organizations: AMA American Management Association, www.amanet.org/index, 212-586-8100/800-262-9699 BW Baywinds Learning Centers (workshops/seminars), 813-977-0996 813-977-0996 CRT CareerTrack/Fred Pryor Seminars (seminars, on-line, self-study materials), www.careertrack.com, 800-556-3012 DC Dale Carnegie (workshops/seminars), www.swflorida.dalecarnegie.com, 941-378-1529 FMC Financial Management Concepts (workshops/seminars/certificate programs), www.mgmtconcepts.com, 703-790-9595

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FSC The Florida Sterling Council (workshops, conferences, consultation), www.floridasterling.com, 850-922-5316 LN2 Learn2 (computer-based tutorials), www.tutorials.com/catalog, 800-544-1023 MNC Management Concepts (workshops, customized programs) www.mgmtconcepts.com, 703-790-9595 NIGP National Institute of Government Procurement (procurement foundation courses, seminars), www.nigp.org/educate/classlst.htm NSPF National Swimming Pool Foundation, www.nspf.com, 719-540-9119 SKP SkillPath (seminars), www.skillpath.com, 800-873-7545 TK Tesserack (executive development, customized programs), www.tesserack.com, 941-366-1540

Additional Area Resources GC Goshen College (associate, bachelor and graduate degree programs in Organization Management and Management Information Systems), 941-906-8883, www.goshen-sarasota.edu

IC International College (associate, bachelor and graduate degree programs include Accounting, Business Administration, Computer Information Technology, and Management. On-line academic programs include MPA and Interdisciplinary Studies), 888-609-3874, www.internationalcollege.edu KC Keiser College (associate degree, bachelor degree and continuing education programs, customized training programs, on-line AA programs including Business Administration, Accounting, Computer Network Administrator and Electronic Commerce), 941-907-3900, www.keisercollege.edu NH New Horizons Computer Learning Center (classroom and on-line), 941-308-2000, www.newhorizons.com. New Horizons offers certification in the following areas: Microsoft, Internet Professional, ComTIA, Oracle, Linux, Novell, Information Security, Internet and Computing Core. WC Webster College (graduate degree programs-MBA, Counseling, Human Resource Development, customized programs), 941-365-7040, www.webster.edu/sarasota

This catalog was designed, developed and produced by:

In cooperation with the City of Sarasota and

Manatee Community College

868 Patterson Drive Sarasota, FL 34234

[email protected]

Resource List (Continued)

CatalogA Resource forTable of ContentsMajor HeadingsPageAdministrative/OfficeLearning OptionsLEARNING OPTIONSLEARNING OPTIONSActive Listening

Basics of LeadershipAssertivenessBooks/Self-Study

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