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Teamwork

Constructive Communication

By

of the

FOOD AND AGRICULTURE ORGANIZATION OF THE UNITED NATIONS

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Monika SchneiderConsultant, Policy Assistance Support Service, Policy and ProgrammeDevelopment Support Division, FAO

TeamworkConstructive Communication

About EASYPol The EASYPol home page is available at: www.fao.org/easypol

EASYPol is a multilingual repository of freely downloadable resources for policy making in agriculture, rural development and food security. The resources are the results of research and field work by policy experts at FAO. The site is maintained by FAO’s Policy Assistance Support Service, Policy and Programme Development Support Division, FAO.

Related resources:See the Training Path Policy Learning Programme 2009 for other related resources. Download theProgramme Summary for background information and the Overview of the Programme Modules and Sessions for a complete list of resources developed for the Policy Learning Programme 2009. FAO Policy Learning Website: http://www.fao.org/tc/tca/policy-learning/en/

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Roadmap

Technical and process oriented

Country Plans

LearnGoal-oriented teamwork

Learn Constructive Communication

Apply in Module 1 • Southland study

Apply in Module 2•Teamwork exercises

Apply in Module 3• Negotiation skills• Communication theory• Interpersonal power

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Goal-oriented Teamwork

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Brainstorming

Presentation of the systematic approach to perform shared

tasks

Practical team task

Evaluation of team task and team process

Content of teamwork session

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How would you describe teamwork?

Brainstorming task

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Clear goal

Defined roles

Participative leadership

Open and clear communication

Effective decision making

Balanced participation

Valued diversity

Managed conflicts

Positive atmosphere

Characteristics of successful teams

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1. Phase: Clarify the task

2. Phase: Agreeing on goals

3. Phase: Gathering information

4. Phase: Deciding what has to be done

5. Phase: Preparing a plan

6. Phase: Implementing the plan

7. Phase: Review

Systematic approach of teamwork

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Groupwork Teamwork1. Build up ad hoc group to fulfill a

task.

2. Members operate based on individual and cultural background.

3. Roles develop.

4. Group works immediately on tasks.

5. Feedback is not foreseen.

1. Build up systematically to find high quality solutions for complex tasks.

2. Team members agree on joint rules and procedures.

3. Prior agreed roles: Team-leader, time keeper, visualisator...

4. Team clarifies purpose and objectives in the very beginning as part of the process.

5. Time for reflection on process and conflicts foreseen.

Characteristics of ...

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Guards! Subject

! Atmosphere! Participation

! Time

Tasks of team leader

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Shares responsibility and glory

Is supportive and fair

Creates a climate of trust and openness

Role of team leader

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A group is not yet a team.

Roles and rules are agreed and respected by all team

members.

It is indispensable to clarify purpose and goal at the

beginning.

Goals can only be achieved through a systematic

approach agreed by all team members.

Key messages of goal-oriented teamwork

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Participants are to conduct a survey of

the facilities of the David Lubin Library

(Building A, ground floor) and

present the results in a plenary session!

Team task

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Observation Reason Plan

What did you

see, hear,

experience?

Why? Possible future

improvements?

Observations

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Explain the process the group went through

and

present your findings to the plenary

Group task

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Fulfilling the task is not important!

B U T

Analyzing the process

and learning from

successes and failures!

Method: experience-oriented

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The more human senses are involved in

perceiving information, the better you

memorize facts.

What you experience by yourself you

will easily memorize.

Method: experience-oriented