Technology Shared Services Model

Technology Shared Services ModelThe technology area would be divided into two broad categories

Software

IT Infrastructure.

The Software area would be divided into

Software Support Services

Software Development Services

Solution architect Services

IT Infrastructure can be divided into

IT Procurement

IT helpdesk

Technology support

Roles and Responsibilities of all the above services team structure

1. Software Development Services.PositionRoleResponsibilities

Software Manager To ensure overall software Project Management and deliveries. Proposal Making Software Project Management(Initiation, Planning, execution, control and closure) Software Risk Management

Metrics data evaluation and analysis. Managing software capability database and baselines. Defect Prevention Activities Conducting Causal analysis Meetings

Technology & Process Change Management

Software Team LeadTo ensure overall technical execution of the software projects SDLC Planning and overall technical execution.

Generation of metrics Data

Status Reporting.

Defect Prevention

Software Audits

Software ExecutivesTo perform Coding and deliveries Coding in respective technologies

Assisting Team lead in Requirement analysis and design.

Solution ArchitectsMapping business requirements into technical data by providing practical solutions and act as a techno-functional entity Business planning and General Management

Subject Matter expertise

Business development

Methodology and quality assurance

Supervision and mentoring

2. Software Support Services

PositionRoleResponsibilities

Software support ExecutivesBug fixes, quick support, cosmetic modifications Bug Fixing Cosmetic changes

Quick support

PositionRoleResponsibilities

Manager This role is management of the Finance team in all locationsCreate and evolve policies and procedures and cater to the requirements of the business as far as Finance needs are concerned Financial Operations

Strategy Policies and Procedures

Coordination with Customer (Process Owners)

Financial Reporting to Management Escalation Point of Contact for the Finance related activities.

Zonal Leads - 1 in each zoneSingle point of contact for Accounts and Finance related activities for the Zone. Responsible for vendor payments

Statutory liabilities

Accounts Finalization

MIS of Zonal accounts

Coordination at the Zonal level

Project Costing

Finance Executives (3 each in Delhi and Chennai for invoicing/ banking, accounting, statutory compliances and for back up) and 5 ( Vendor Management, Audit, Invoicing , MIS Project Pricing and Statutory Compliance in Mumbai)

Accounting and Costing activities Accounting of financial transactions

Preparation of basic financial documents

Invoicing to Customers

Vendor Bills Processing

Coordination with Auditors

MIS Preparation.

What is software support and what is software development

What is solution architect roles and resp