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Tele-calling Script: EASY HEALTH
1: CALL OPENING
Namaskar Sir/Mam. Am I speaking with Mr/Ms (Prospects full
name)
My Name is _____ and I am calling from Apollo Munich Health
Insurance Co. Ltd.
How are you Mr./Ms. ________ (Prospects last name).
We have received a mailer from your side stating your interest
in our health insurance plans
ORWeve got an sms from your side stating your interest in our
health insurance plans
Sir/Mam is it good time to talk?
If NO: Can you please suggest if I can call back today evening
at 5:00 pm or 6:00 pm will bebetter? (Give two options to the
prospect to choose from)
OK Sir. I shall call you at 5:00 pm.
If YES: Thank You Sir/Mam!!
Considering tremendous rise in healthcare cost in last few years
one should not wait for such
situation to realize the importance of having health
insurance.
We really appreciate that you have chosen AMHI, the experts in
the field of Healthcare and
Health insurance for this need of yours.
May I know your age please?
Are you married?Sir Are you looking to buy health insurance plan
for yourself or your family as well?
2: PITCHINGSir our endeavor is to suggest to our Prospects the
benefits in our plan which are useful when
they are required to be utilized.We have a very good product
which I am sure will be highly beneficial and match your
requirements completely. The name of this product is Easy Health
and is one of the best in the
industry.
Let me take you through some of the key benefits.
We are Apollo Hospitals Group Company; hence the facility can be
availed on cashless basis
across all Apollo Hospitals in the country along with other 4500
Network Hospitals.
It offers benefits like inpatient treatment which covers all
hospitalization expenses and that so
without any sub limits, room capping and co-payments and also
offers lifelong renewals.
The plan covers 60 days of pre hospitalization and 90 days of
Post hospitalization expenses.
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There are 140 day care procedures which are all covered under
this plan and we also pay for
emergency ambulance and organ donor expenses along with free
periodic health check ups. This
plan also provides No Claim Cumulative bonus of 10% per claim
free year.
Besides all this there is this Tax benefit also under Sec
80D.
The product is designed as per the Prospects need, which offers
sum insured range till 10 lakh.
Scenario 1: (Prospects aged 45 years/ Prospect wants a cover of
7.5/10 lakh)
TC: Sir since your age is greater than 45 yrs/ Sir since you
have chosen a sum insured above 5
lakh, you will be required to go for Pre Policy Check up.
Appontment details with ourempanelled dignostic centre near your
residence will be given to you within 2 -3 days.
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TC: Your premium for the plan selected is Rs (as per SI).
TC: Our executive will visit you to collect the necessary
documents.
TC: Please provide the address for the meeting.
TC: Sir shall I send my executive tomorrow morning at 11 am (any
appropriate time) or evening
4 pm (any appropriate time) will be better.
TC: Thank you very much for your time. You were speaking to
(Agent name), Have a nice day!
