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Telefoni i Microsoft TeamsOla Bergem –Voice rådgiver Uninett 14. januar
Agenda:
Hva er Teams
Hvordan fungerer telefoni i Teams
Skype til Teams: Hvordan planlegge reisen
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Microsoft Teams
Communicatethrough chat, meetings & calls
Collaboratewith deeply integrated Office 365 apps
Customize & extendwith 3rd party apps, processes, and devices
Work with confidenceenterprise level security, compliance,
and manageability
Calling for the Cloud
PSTN dial tone
Microsoft Calling Plans
Direct Routing in Teams
(Telco Calling Services)
Modern Workplace
Microsoft Teams
Office 365
PBX Phone System
Phone System,
when paired with
Microsoft Calling
Plans and/or Direct
Routing, provides a
full business calling
experience for Office
365 users in Teams
on a global scale
Direct Routing
Directly Route dial tone to Teams Users
Direct Routing in Office 365 allows customers to connect
their SIP trunks directly from their network. Customers can
work with their local Telecommunications provider to enable
Microsoft Teams users to make and receive telephone calls.
PSTNProvider
Phone System Voice Trunk
Internet
3rd Party Voice Apps(supported by certified SBC Partners)
Phone #
Ranges
Certified Session Border
Controller(s)
Interoperability with 3rd party systems
Direct Routing allows customers with users in the
Microsoft cloud to continue using 3rd party systems
such as PBXs, Call Center, and Analog Telephony
Adaptors (ATA) helping preserve key investments.
Office 365 & Teams
Teams 1:1 call flow (voice can flow directly)
Call
controller
(CC)
Media
controller
(MC)
Media
processor
(MP)
Relay
Azure
HTTP REST signaling
sRTP media
Teams 1:1 call flow (no direct connectivity, example: NAT)
CC
MC
MP
Relay
Azure
HTTP REST signaling
sRTP media
Teams 1:1 to multi-party call flow
CC
MC
MP
Relay
Azure
HTTP REST signaling
sRTP media
CC
Azure
MC
MP
Relay
PSTN HUB
SIP proxy
Teams Direct Routing call
Customer SBC
HTTP REST signaling
sRTP media
SIP signaling
Configuration
Telemetry
Customer self-deployed model
Microsoft Customer Carrier
• Phone System
• Teams client
• Support (including incident
transfers been Microsoft and
SBC vendors)
• Configuration
guidance/documentation
• “E5” or “E3 + Microsoft Phone System Licenses”
• Contract with Carrier
• The supported SBC (including the support contract)
• Access to the SBC from the Office 365
• Public IP
• FQDN
• Certificate
• Configuration of SBC with Office 365 and Carrier (can
be Microsoft partners)
• Telephony trunk
• Support
IP ranges and ports
Office 365 URLs and IP address ranges https://support.office.com/en-us/article/office-365-urls-and-ip-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2
SIP Hub Americas:
Traffic Manager FQDN sip-du-a-us.pstnhub.microsoft.com
Datacenter FQDNs and IPs
• sip-du-a-uswe2.pstnhub.microsoft.com - 52.114.148.0
• sip-du-a-usea.pstnhub.microsoft.com - 52.114.132.46
Europe:
Traffic Manager FQDN sip-du-a-eu.pstnhub.microsoft.com
Datacenter FQDNs and IPs:
• sip-du-a-euwe.pstnhub.microsoft.com - 52.114.75.24
• sip-du-a-euno.pstnhub.microsoft.com - 52.114.76.76
Asia:
Traffic Manager FQDN sip-du-a-as.pstnhub.microsoft.com
Datacenter FQDNs and IPs:
• sip-du-a-asea.pstnhub.microsoft.com - 52.114.7.24
• sip-du-a-asse.pstnhub.microsoft.com - 52.114.14.70
Media
Processors
Will be provided later, currently any IP from the Azure Network
range
From To Source port Destination port
SIP Proxy SBC 1024 – 65 6536 Defined on the
SBC
SBC SIP Proxy Defined on the
SBC
5061
From To Source port Destination
port
Media
Processor
SBC 49 152 – 53 247 Defined on the
SBC
SBC Media Processor Defined on the
SBC
49 152 – 53 247
SBC FQDN
DNS name registered in
Office 365 tenant Can be used for SBC FQDN Examples of FQDNs
contoso.onmicrosoft.com No Using *.onmicrosoft.com domains is not supported for SBC names
contoso.com Yes
Valid names:
• sbc1.contoso.com;
• ussbcs15.contoso.com;
• europe.contoso.com
Non-valid name:
• sbc1.europe.contoso.com (requires registering domain
name europe.contoso.com in “Domains” first
INTERNET
IP: 99.66.240.133
DNS Name: sbc1.contoso.com
Phone System (Cloud PBX)
Obtaining the certificate for SBC
Supported certification authorities:
• AddTrust External CA Root
• Baltimore CyberTrust Root
• Class 3 Public Primary Certification Authority
• Additional authorities are being added
• IP: 99.66.240.133
• DNS Name: sbc1.contoso.com
• DigiCert Global Root CA
• Verisign, Inc.
• Symantec Enterprise Mobile Root for Microsoft
• Thawte Timestamping CA
Scenario 1. Minimize certificate cost Scenario 2. Balance the cost and security Scenario 3. Maximize security
DescriptionThis scenario is for companies that want to
pair many SBCs or change them frequently
This scenario is good for companies that do
not change the gateways frequently.
In the example below. a company has four
SBCs (gw1.contoso.com; gw2.contoso.com;
gw3.contoso.com; gw4.contoso.com).
In this scenario the company assigns a
certificate to each gateway. There is
only one certificate for every gateway.
Subject
namegw.contoso.com gw1.contoso.com gw1.contoso.com
SAN *.contoso.com
• gw1.contoso.com
• gw2.contoso.com
• gw3.contoso.com
• gw4.contoso.com
• gw1.contoso.com
gw1.contoso.com
Pairing the SBC
Parameters
FQDN ForwardCallHistory
SipSignallingPort SIPOptionsEnabled
Enabled MaxConcurentSessions
ForwardPAI EnableFastFailoverTimer
SIP syntax
• The SBC must present the Contact header with the valid SBC FQDN (matching the certificate) in SIP Invite and Options messages
• Microsoft Direct Routing uses Contact Header to define the FQDN of the SBC
• Sending Record-Route is not recommended
• If Record-Route header presented, the FQDN of the SBC in Record-Route MUST match the SBC FQDN in the Contact header
Request-URI INVITE sip:[email protected] SIP /2.0
Via Via: SIP/2.0/TLS sbc1.contoso.com:5068;alias;branch=z9hG4bKac2121518978
Max-Forwards Max-Forwards:68
From From: <sip:[email protected];transport=udp;tag=1c747237679
To To: sip:[email protected]
Cseq CSeq: 1 INVITE
Contact Contact: <sip: [email protected];transport=tls>
Example of the SIP Invite message:
“Microsoft Teams now has feature parity with Skype for
Business Online” - MS Inspire, 2018
✓ 1:1 to Group Call Escalation with Teams, Skype for Business, and PSTN participants
✓ Background Blur
✓ Boss and Delegate Support
✓ Broadcast Meetings (preview)
✓ Call Park
✓ Call Queues
✓ Cloud Recording
✓ Consultative Transfer
✓ Contact Groups1
✓ Control who can post in the General channel
✓ Copy a link to a post
✓ Direct Routing
✓ Distinctive Ring
✓ Do not Disturb breakthrough
✓ Education – improved assignment functionality: smoother assignment flow, assignment notifications, find assignments quickly
✓ Education – Improved class notebook integration with assignments
✓ Federated Chat between Teams and Skype for Business1
✓ Federated Meetings
✓ Forward to Group
✓ Group Call Pickup
✓ Hide/Share/Mute Chat
✓ Get important notifications while in Do not Disturb
✓ Image annotation
✓ Immersive Reader
✓ Improved personal settings
✓ Import Contacts from Skype for Business1
✓ Include hyperlinks in your messages
✓ Leave a group chat
✓ Large Meeting Support (~250)
✓ Like and hide chats
✓ Lobby for PSTN callers
✓ Location-Based Routing
✓ Message Translation
✓ More channels per team
✓ @mention somebody in a chat
✓ Organizational Auto-Attendant
✓ PowerPoint Load and Share
✓ PSTN Fallback
✓ Quick reply to a chat message from pop up notification
✓ Shared lined Appearance
✓ Schedule in Outlook & Teams
✓ Send a message from the command box
✓ Send a chat from a contact card
✓ Skype for Business Interop with Persistent Chat1
✓ Unified Presence1
✓ Whiteboard2 and Meeting Notes
✓ Access Office 365 app launcher in web client
✓ Teams available for US GC
✓ Create a team using a previous one as a template
✓ Free version of Teams
✓ Microsoft Remote Assist support: Call someone on a HoloLens
✓ View and edit Visio files within Teams
✓ Auto-favorite important channels
✓ New views in Microsoft Planner tab
✓ Add SharePoint pages, news articles and lists as unique tabs within channels
✓ Include information from VSTS n your conversations
✓ Quiet hours on mobile
✓ Guest access for users
✓ Support for new languages
✓ Guest access on mobile
✓ Join a team via a code
✓ Updated keyboard shortcuts
✓ Adaptive Cards
✓ Cloud Video Interop4
✓ Device Portfolio incl. Crestron, HP, Jabra
✓ Discover apps for Teams in the new Store
✓ Work with files and your Teams bot
✓ Tailored teams created through the New Teams APIs in Microsoft Graph
✓ Include information from an app in a conversation
✓ Improved OneNote tab
✓ Include existing OneNote notebooks as a tab
✓ Enterprise app sharing through Teams enterprise catalog for apps
✓ Use slash commands, take quick actions, and search from the command box
✓ Access a personal view of your apps
✓ Message extensions
✓ New apps incl. Evernote, VSTS, Planner, Microsoft Flow, SurveyMonkey
✓ Who app
✓ Tabs in privat chat
✓ Improved OneNote tab
✓ Skype Room Systems Support
✓ Support for existing certified SIP Phones
✓ USB HID control5
✓ Trio 1 Touch Teams Meeting Join
✓ Surface Hub Support (Preview) 3
✓ Admin roles
✓ eDiscovery support for users in an exchange hybrid environment
✓ eDiscovery enhancements
✓ Easier updates for Mac
✓ Graph APIs
✓ Hide teams from Outlook
✓ List of teams in the admin center
✓ Message Retention Policies
✓ Messaging User-Level Policies
✓ New Microsoft Teams & Skype for Business Admin Center including Messaging Policies
✓ Restore a deleted channel
✓ Updates in user level policies and organization settings
✓ New reminder that your team is expiring
✓ Install Microsoft Teams using MSI
✓ Access activity usage reports
✓ Manage Microsoft Teams via PowerShell
✓ Org-wide teams
✓ Scoped Directory Search
✓ Store your data locally in India, UK, Australia, Japan
✓ Set retention policies
✓ Support for conditional access on Macs
✓ Teams based on dynamic group membership
✓ Tenant-Level Messaging Policies
✓ Messaging Interop IT Policies
✓ User-Level Meeting Policy
What we’ve delivered in Microsoft Teams in 2018
1 Currently available to all customers except Gov & Go Local (UK & India) tenants2 Whiteboard feature delivered via third-party solution3 Available via Windows Insider Program; Generally Available in Fall4 Features rolling out via out third-party partners through Fall 20185 Capability requires devices that implement standard USB-HID control support;
Coming soon
Live Events
Firstline Worker Capabilities (Shifts)
Priority messaging
Share screen from private chat
Yammer tab
Data Loss Prevention
New files experience featuring sync
Create teams with Team Templates
Teams mobile features: Proximity join
New Teams Devices from Crestron, HP, Jabra, Logitech, Plantronics, Yealink
Better integration with SharePoint
Voice & video bot APIs (preview now, GA soon)
Office 365 Roadmap
End-to-end process enabling customers to plan, coexist, prepare users and upgrade when ready
Gather the right sponsors
and project team
Define your project scope,
goals and timeline
Assess network readiness;
test for quality
Assess user acceptance
and design readiness plan
Implement pilot, coexist
and upgrade strategy
Drive value with sustained
operations and user
adoption
+
Project
Stakeholders
Project
Definition
Technical Readiness and
User ReadinessDeployment and
ImplementationOperational
Excellence
https://aka.ms/skypetoteams
Different paths from Skype to Teams
Cloud Video Interop – Certified for Microsoft Teams
ProductPolycom RealConnect
Service
Pexip Infinity
For Microsoft Teams
BlueJeans Gateway
For Microsoft Teams
General
AvailabilitySeptember 24th 2018 October 19th 2018 October 31st 2018
• video (1080p) and Content (VBSS)
• Support for H.323 and SIP meeting room devices
• Native Teams/Exchange scheduling
• Azure Scale with Cloud Solution
Budget Allocation
Coffee in the Cloud: https://www.youtube.com/channel/UCs2IXBqperxWVe2ozrr3Gdg/videos
Ignite videoer: https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Unleash-
productivity-with-these-Microsoft-Teams-breakout/ba-p/251318
Hvordan sette opp Skype og Teams modes: https://docs.microsoft.com/en-
us/microsoftteams/upgrade-and-coexistence-of-skypeforbusiness-and-teams
