THE COMING BEHAVIORAL REVOLUTION IN LEADERSHIP ECU Hong Kong, June 2012

THE COMINGBEHAVIORAL

REVOLUTION IN LEADERSHIP

ECU Hong Kong, June 2012

A

1

WorldChange

of

The Coming Behavioral Revolution in Leadership

global,

Today’s

world

fast changing,unpredictable.

digital,

is…


Best & brightest talent leaves

Too little organizational flexibilityUntapped strengths

Poorly managed teamsLack of global vision

Agents problemreality

Managers’

Today’s

world

Disjointed communication

Increasingly multicultural, generational, virtual teams

Frustration, anxiety

Information overload

Face ambiguity & uncertainty


What can we

do?

We need to adapt with it.

The

isworldchanging….


How do we

adapt?

New

Positive Leadership

paradigm ofleadership


What isPositive Leadership?

Transformation Process

Identify strengths

Develop strengths to overcome limitations

Understand cognitive & behavioral limitations



Whole Organization

DEVELOPING OTHERSDEVELOPING THE ORGANIZATION


Organizational Structure

Processes Product Focus

Talent Management

Customer Relations

Business Strategy


Whole Organization

GROWTH

OPTIMIZATION



Achieving extraordinary results by optimizing

human performance within a framework of

positive psychology and behavioral science.


positive psychology.

Positive Psychology

ClinicalPsychology

Ok Good Great Extraordinary

Illness

Difficulty

Human Performance

Fixing Problems

Optimizing Performance

Psychological Therapy Psychological Fitness

what research is showing.

Series1 Development Effort

Perf

orm

an

ce

WeaknessTrajectory

StrengthTrajectory

So what can we do?

return on development


change in

emphasis.Strengths• Identify (there are tools)• Develop• Maximize use• Don’t over-use

Weaknesses• Identify• Accept• Develop to minimum required

Learn to use strengths…

… to work around weaknesses.


So what can we do?

an example.


So what can we do?

Weakness: empathy/forgiveness

Strengths: goal oriented & perseverance

It’s how you frame it.

power of

feel more accomplished

become more engaged

experience greater meaning

develop deeper professional relations

achieve extraordinary results.

what research is showing.


strengths

win-win.Psychological well-being of employees

Financial well-being of the company


happening now

HBR 2011

$145 million initiative Training 1 million people.

Military

BusinessEducation

Resiliency Program for Middle Schools

• Behavioral Decision Making• Dealing with Ambiguity• Positive Methods for High Performing Teams• Positive Approaches to Innovation & Creativity• Executive Master in Positive Leadership &

Strategy

Translating behavioral science & positive psychology…

How IE canhelp?

…into practical training for managers.


benefits

Meaningful & measurable

Drivers of career successFact: 25% IQ, 75% optimism, social support, seeing difficulty as challenge. (Achor)

The company on “positive”Fact: Business units in 25%’tile have 4% higher profitability (Harter, Schmidt, Keyes 2002)

Fact: 75% engaged employees believe than can improve cost/quality/Service vs. only 25% for disengaged employees (Towers Perrin Study)

Fact: Companies in “Best Companies to Work For”, profits 315% (UK Engaging for Success)

The brain on “positive”Fact: Performs 31% better: intelligence, creativity , energy , sales (HBR, Feb 2011)

Fact: Employees take 56% fewer sick days. (Gallup)


benefits

Meaningful & measurable

Who: Toyota's North American Parts CenterFact: 400 employees went through strengths-based interventions: 1-year later, per-person-productivity at the warehouse increased by 6% (normal variation 1%)

Connelly, 2002

Who: Wachovia Bank Fact: Increase in performance of 13% with a group of employees who they positively engaged in the purpose of the Bank Vs a control group who wasn’t positively motivated.

Harter & Schmidt, 2002

Who: At Zappos.com positive leadership support the corporate culture to a larger purpose of “spreading happiness: delivering happiness to the world”. Fact: In 10 years two goals were reached: $1billion in annual sales and get on the list of best companies to work for in 2008: Fortune magazine ranked Zappos 23rd on its list.

Financial Times, 2011


MEANINGFUL & MEASURABLE BENEFITSDecreased

conflict/bureaucracy

Increased engagement/motivation

Greater sense of ownership

HR/Talent Management = strategic business partner

Increased efficiency

Sense of empowermentDecreased absenteeism

How IE canhelp?

Better retentionIncreased resilienceMore agile/flexible

More trust/openness More creativity/innovation

Better interpersonal relationships


actionPositive Leadership in

homework to take with you

VIA 24 strengths list

List core

activities at work

signature strengths

weaknesses


My Successes

My Challenge

s

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THE COMING BEHAVIORAL REVOLUTION IN LEADERSHIP ECU Hong Kong, June 2012