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The Journey to Successful Telecare Delivery
Liz Lewis- Telecare Manager
Karen Foster- Business Development Manager
Who are we?• Trading arm of Registered Housing Provider• Bringing Housing and Technology together• Over 10,000 Telecare Connections• Providing:
– Installation– Monitoring– Responder– Training
The secret of our Success
Housing and Technology
• Linking existing services
• New Developments
• Increasing Awareness
Service Review• Goals
• Fit for growth
Striving for Excellence
• 2010 first TSA inspection• 2011 TSA additional modules• 2011 National TSA Crystal Award Winner• 2012 Platinum Status TSA to Euro Standards• 2013 TSA Professional of the Year
Gaps– Barriers– Solutions!
The Customer
Before After
• 24 Hour Care• No dignity or independence• Expensive Care Costs
• 11.5 Hours Care per day• Dignity and independence• Savings of over £70k pa
What else can we do to help?
• Monitor the effects of changes in health in order to find the balance in medication levels.
Forging New Partnerships
• Healthy Living Pharmacies
• Care Providers and Care Homes
• Suppliers
• Third Sector
• Stafford and Surrounds Clinical Commissioning Groups
Taking the Initiative
Thinking Outside the BoxExisting Services In Development
Telecare Roadshow
Training Assistance Dogs
Box of Trix
Training on and promotion of Assistive Technology at third sector groups
Pharmacies
Try before you lease
Training and Maintenance Services
Professionals Assistive Technology Forum
Supporting Care Homes
Installation and support for non-linked alarm equipment
Assistive Technology Show Flat
Specialist Markets- LDD, Epilepsy
Invest to Save
• Working to grow awareness of Telecare we increased referrals to the service by a massive 62%.
Taking the Lead• Priority Lead for Accidents and Falls for
the Health and Wellbeing Board
• Telecare and Housing Rep for Staffordshire Digital Inclusion Programme Board
• New Services
Karen Foster – [email protected]
Liz Lewis – [email protected]
Stafford and Rural Homes You First Service - 0800 111 4554
