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The pilot evaluation of VALORIS in a social establishment for elderly. Kaidi-Mari Liping. France, March 2009. Presentation of the pilot evaluation. Course. Evaluation of the structure was carried out at the end of August 2008 (18th – 22nd) by the team of evaluators - PowerPoint PPT Presentation
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The pilot evaluation of VALORIS in a social
establishment for elderly
Kaidi-Mari Liping
France, March 2009
Presentation of the pilot evaluation
Course
Evaluation of the structure was carried out at the end of August 2008 (18th – 22nd) by the team of evaluatorsThe evaluation included: visiting the surroundings, visiting the institution and meetings/interviews with people, getting acquainted with written documents about the institution; filling in the cards, joint discussion and giving marks; doing oral and written feedback report
Evaluators team Peep Piirsalu- Head of Social Department, Võru County Government
Email address: [email protected]
Aivar Rosenberg- Head of Council, Sõmerpalu Rural MunicipalityEmail address: [email protected]
Lenhard Ermel- Head of Sõmerpalu Rural MunicipalityEmail address: [email protected]
Hellen Danilson -Social Work SpecialistEmail address: [email protected]
Kaidi-Mari Liping- Manager, Siksali Development Centre Email address: [email protected]
Gerli Pähn- Project assistant, Siksali Development CentreEmail address: [email protected]
Description of the structure
Name of structure: Sõmerpalu Nursing Home
Name of the Director: Harri Lindmets
Origin of the funding: Sõmerpalu Rural Municipality
Sector of activity: Social Sector
Subsector: Elderly, handicapped adults
General information
Precise the activity of the structure
Began its activities in 1997 It provides general welfare / services to elderly people and
handicapped people (18 places) and for people with special needs the service of supporting them with everyday-life (4 places).
The Nursing home has been built as an extension building attached to the kindergarten. The complex is located in the manor park and the territory is 1,1 hectares. It shares communication systems, heating system and kitchen with the kindergarten.
Workers: The work of the Nursing home is directed and planned by the Manager. There are 5 practical nurses, a cook and a cleaning lady taking care of the clients. In addition to her work as a practical nurse, one of the employees is also responsible for medical assistance.
Synthesis of the results
Maximum 2 people in a room.
More privacy / room for intimacy
make special food for elderly people
Put daily agenda on the wall
Make a feasibility study / business plan for nursing home’s services
Introduce a Questionnaire where to ask customers’ opinion about certain matters regarding their life at the nursing home
To elaborate a special training plan for the staff
Involve a special person who would work on these matters (eg help to control the quality of staff’s work)
to buy new beds, including some specialized functional beds, new specialized equipment, equipment for drying laundry
Put signposting
To purchase or rent a special bus to transport the customers
Human resources Structure/Equipment
Recommendations
more specialized rooms for hygienic purposes
Improve the ventilation system
Quality of the services
someone could read the newspapers loud to people
CommunicationFinanceManagementMethods
To employ a nurse, who would also monitor the activities of the caretakers (kind of internal quality control)
Structure/EquipmentHuman resources
ManagementMethods Finance
Communication
Someone from the family, not the customer himself/herself, signs the contract of staying at the nursing home. Normal practice is signing contract between 3 parties: customer, family member, community government
Major reservations
Quality of the services
Feedback of Estonian external experts
The wording of the handbooks and pedagogical kit materials is too complitated, sometimes sounds very bureaucratic. Probably caused by multiple translation (French – English – Estonian)
Motivating institutions to participate in the evaluation will be also problematic because the process is time and resource consuming for both sides.
Using the methodology stands high expectations to the evaluators. Within a short period of time, one must acquire a complex and abundant material, interview in strict conditions in order to achieve an adequate result and do effective cooperation in order to make proposals.
When it turns out during an evaluation that a person needs certain services which we do not provide, then the assessment and time (as well as money) spent have no outcome; therefore, we have just wasted already lacking resources. Still, without commencing anything we will achieve no results.
Wherefrom to find independent evaluators – Estonia is so small that representatives of one field know each other too closely.
Main difficulties
Positive feedback
Methodology itself is profound and, by my mind, quite applicable. In general, the system is very thorough and we would like to
employ its usage The handbooks are very thorough and contain lots of useful
material. The handbook for internal evaluation seemed especially helpful – I believe it to be a very good guide for noticing such elementary things, which we consider to be self-evident. Truly good! I believe it will work if there is a wish and will to implement it.
The assessment material of VALORIS was a pleasant and tutorial set of reading. In relation to the assessment of the content of the services of the institutions, the methodology was very thorough according to the EU standards, and the evaluation process was very well advised.
The handbooks to be necessary even as a teaching material or as an example of what we could do to take better care of people.
Recommendations
To review the translation and make the used language easier (more like every-day spoken language) and consult with specialists who are familiar with the terminology used in social care sector
Definitely necessary to organize training for future evaluators as well as for internal evaluation.
To discuss, whether some criterias (chapters) are more important than others when doing the evaluation
To discuss, what would motivate structures to pass an evaluation – as it is a very time- and resource- consuming process
Summary of results of experts` evaluations
As a summary it can be said, that the majority of the experts who evaluated the handbooks and the pedagogical kit were satisfied with the materials and saw potential use of them in their work. Only one expert, representing a structure (to be potentially evaluated in the future) expressed the view that they would not be willing to have their institution evaluated through this methodology (if any at all).
As a conclusion it can be said, that the materials can be useful in Estonia for the evaluation of quality of services in the social care sector.
Thank you for your attention!