THE SCIENCE OF THE SCIENCE OF UNDERSTANDING UNDERSTANDING

PEOPLE AND THE ART PEOPLE AND THE ART OF INFLUENCING OF INFLUENCING

THEMTHEM

Psycho-Geometrics and the Psycho-Geometrics and the Platinum Rule Platinum Rule

TerminologyTerminology• emotional intelligenceemotional intelligence• the platinum rule the platinum rule • psycho-geometrics psycho-geometrics • flexing flexing • adaptability adaptability • compatibilitycompatibility• right-left brain dominance right-left brain dominance

Platinum is step above Platinum is step above GoldenGolden

• GOLDEN RULE –Treat people as GOLDEN RULE –Treat people as you you would like to be treatedwould like to be treated

• PLATINUM RULE –Treat people as PLATINUM RULE –Treat people as they they would like to be treatedwould like to be treated

PLATINUM RULEPLATINUM RULE

• Director Director • Socializer Socializer • Relater Relater • Thinker Thinker

PSYCHOGEOMETRIPSYCHOGEOMETRICSCS

HIPPOCRATESHIPPOCRATES

• Sanguine Sanguine • Phlegmatic Phlegmatic • Melancholic Melancholic • Choleric Choleric

CARL JUNGCARL JUNG

• Intuitor Intuitor • Thinker Thinker • Feeler Feeler • Sensor Sensor

Work IssuesWork Issues

• stronger career stronger career prospectsprospects

• higher productivityhigher productivity• greater satisfactiongreater satisfaction• improved customer improved customer

relationsrelations• fewer conflicts and fewer conflicts and

less tension less tension

GAINGAIN$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

$$$$$$$$$$$$$$ • stronger career stronger career prospectsprospects

• higher productivityhigher productivity• greater satisfactiongreater satisfaction• improved customer improved customer

relationsrelations• fewer conflicts and fewer conflicts and

less tension less tension

The DirectorThe Director

• Challenge-orientedChallenge-oriented• DecisiveDecisive• In chargeIn charge• Overcomes obstaclesOvercomes obstacles• Accomplishes thingsAccomplishes things• Domineering Domineering • Natural leaderNatural leader• All the answersAll the answers• AwesomeAwesome• OverpoweringOverpowering

MICHELANGELO as MICHELANGELO as DIRECTOR in the Sistine DIRECTOR in the Sistine

Chapel: Chapel: • Make a quick sketch Make a quick sketch • Tell the Vatican to Tell the Vatican to

back off back off • Hire a crew to put up Hire a crew to put up

the scaffolding the scaffolding • Delegate the painting Delegate the painting

to other artists to other artists • Daily progress reportDaily progress report

RESULTS:RESULTS:

• Well doneWell done• Under budgetUnder budget• On timeOn time

Director QualitiesDirector Qualities• What excites directors? What excites directors? ActionAction • What is their greatest asset? What is their greatest asset? AccomplishmentAccomplishment• What is their greatest failing? What is their greatest failing? ArroganceArrogance • What is their greatest fear? What is their greatest fear? Wimping outWimping out

THE SOCIALIZERTHE SOCIALIZER

• Entertainer Entertainer • Loves a good time Loves a good time • Loves an audience Loves an audience • Chatty Chatty • OptimistOptimist

MICHELANGELO as MICHELANGELO as SOCIALIZER SOCIALIZER

• Talk about ideas Talk about ideas • No single plan No single plan • ““Wing it” while Wing it” while

chatting with chatting with bystanders bystanders

• Have a good time Have a good time • Huge party to Huge party to

celebrate finish celebrate finish

Results:Results:• If the painting If the painting

wasn’t memorable, wasn’t memorable, the party would bethe party would be

Socializer Socializer QualitiesQualities

• What excites a socializer? What excites a socializer? Tossing around ideasTossing around ideas

• What is their greatest asset? What is their greatest asset? People magnetPeople magnet• What is their greatest failing? What is their greatest failing? Being erraticBeing erratic• What is their greatest fear? What is their greatest fear? Not being likedNot being liked

THE RELATERTHE RELATER

• Low- keyLow- key• Calm Calm • DiscreetDiscreet• LikableLikable• FriendlyFriendly• Slow Slow • MethodicalMethodical• Likes a small, close Likes a small, close

group group

MICHELANGELO as MICHELANGELO as RELATER RELATER

• Listen to Vatican Listen to Vatican officials and follow officials and follow their directions their directions carefully and exactly carefully and exactly

• Gather a staff and Gather a staff and give them proper give them proper tools and careful tools and careful supervision and supervision and exact instructions exact instructions

• Devise an intricate Devise an intricate plan and make sure plan and make sure it is followed it is followed

RESULTS: RESULTS: • Final product Final product

would be more would be more lauded for its lauded for its careful ,earnest careful ,earnest planning and planning and execution than for execution than for its artistic drama its artistic drama

Relater QualitiesRelater Qualities• What excites relaters? What excites relaters? Productive Productive

routineroutine • What is their greatest strength?What is their greatest strength? Easy to get along Easy to get along

withwith• What is their greatest failing? What is their greatest failing? TimidityTimidity• What is their greatest fear? What is their greatest fear? ChangeChange

THE THINKERTHE THINKER

• Serious Serious • Analytical Analytical • Loves efficiency Loves efficiency • Loves logic Loves logic • Loves accuracy Loves accuracy • Prefers tasks over Prefers tasks over

people people • Likes details & Likes details &

discipline discipline

MICHELANGELO as MICHELANGELO as THINKER THINKER

• Would take Would take project very project very seriously with seriously with great attention to great attention to detail detail

• Would do the Would do the project for himself project for himself ignoring hardship ignoring hardship

RESULTS:RESULTS:• The art would The art would

represent arduous, represent arduous, no-fun dedication, no-fun dedication, but would be a but would be a work of skill, taste, work of skill, taste, and self-and self-determinationdetermination

Thinker QualitiesThinker Qualities• What excites thinkers? What excites thinkers? ReasonReason • What is their greatest strength? What is their greatest strength? High qualityHigh quality• What is their greatest failing? What is their greatest failing? TooToo criticalcritical

• What is their greatest fear? What is their greatest fear? IrrationalityIrrationality

If we were allIf we were all … …

Brain Hemisphere Brain Hemisphere DominanceDominance

PSYCHOGEOMETRIPSYCHOGEOMETRICSCS

SquareSquare • Conservative Conservative • Organized Organized • Hard-working Hard-working • Likes to work alone Likes to work alone • Loves the written word Loves the written word • Precise Precise • Punctual Punctual • To-the-pointTo-the-point

TRIANGLETRIANGLE

• Loves recognition Loves recognition • Loves to be in charge Loves to be in charge • A leader A leader • Upwardly-mobile Upwardly-mobile • Analytic & decisive Analytic & decisive • Controlling and opinionatedControlling and opinionated

RECTANGLERECTANGLE

• Questioning Questioning • Flexible Flexible • Loves learning Loves learning • Open to new things Open to new things • In a state of transition (adolescent or In a state of transition (adolescent or

mid-life mid-life crisis)crisis)

CIRCLECIRCLE

• Lover & nurturer Lover & nurturer • Warm & fuzzyWarm & fuzzy• Promotes harmonyPromotes harmony• Good communicatorGood communicator• Needs people and their approval Needs people and their approval • A gossip A gossip

SQUIGGLESQUIGGLE

• Creative Creative • Innovative Innovative • Unconventional Unconventional • Dramatic Dramatic • Energetic Energetic • Spontaneous Spontaneous • An idea person who bores easilyAn idea person who bores easily

Brain Hemisphere Brain Hemisphere DominanceDominance

Circle Circle

Squiggle Squiggle

SquareSquare

TriangleTriangle

RectangleRectangle

Assessment Test Assessment Test

• List five questions based on a List five questions based on a student’s day at IU that would reveal student’s day at IU that would reveal the person’s probable shape the person’s probable shape

• Can you guess your partner’s Can you guess your partner’s “shape” “shape” – after conversation? after conversation? – after observation? after observation? – after using your questions?after using your questions?

Travel Scenario # 1Travel Scenario # 1• Arrives late due to conversing with cab and Arrives late due to conversing with cab and

shuttle driver, porter, news stand cashier, shuttle driver, porter, news stand cashier, and bartender as well as couple at the bar and bartender as well as couple at the bar

• Brings several family members to “see her Brings several family members to “see her off”off”

• Carry-on bag contains greeting cards to Carry-on bag contains greeting cards to write, snacks and a camera write, snacks and a camera

• Travel and weather information is garnered Travel and weather information is garnered from seatmate once on the plane from seatmate once on the plane

Travel Scenario # 2Travel Scenario # 2• Arrives breathless as she is the last one Arrives breathless as she is the last one

to board the plane to board the plane • Her dress is trendy but unique Her dress is trendy but unique • Carry-on is backpack packed with CD Carry-on is backpack packed with CD

player, earphones, and jazz CD’s along player, earphones, and jazz CD’s along with a bestsellerwith a bestseller

• Wants no travel information Wants no travel information • Destination is first-time visit and Destination is first-time visit and

involves extreme sport activity involves extreme sport activity

Travel Scenario # 3Travel Scenario # 3• Arrives considerably ahead of flight Arrives considerably ahead of flight

time after checking the flight time after checking the flight schedule on-line at home and on the schedule on-line at home and on the airport monitor airport monitor

• Traveling business class in business Traveling business class in business dressdress

• Spends waiting time alone in the VIP Spends waiting time alone in the VIP lounge with a newspaper lounge with a newspaper

Travel Scenario # 4Travel Scenario # 4• Arrives with authority to airline desk Arrives with authority to airline desk • Demands flight information, an aisle Demands flight information, an aisle

seat, and a vegetarian in-flight meal seat, and a vegetarian in-flight meal • Travels first class, wears a designer Travels first class, wears a designer

suit with a designer carry-on bag suit with a designer carry-on bag • Does not handle delays well Does not handle delays well

Travel Scenario # 5Travel Scenario # 5• Arrives at the airline gate looking confusedArrives at the airline gate looking confused• Changes seats oftenChanges seats often• Carries more than one travel guide, a Carries more than one travel guide, a

couple of newspapers, 2-3 books (at least couple of newspapers, 2-3 books (at least one is a self-help title) one is a self-help title)

• Dress conveys image different from the Dress conveys image different from the image yesterdayimage yesterday

• Unconcerned about a possible weather Unconcerned about a possible weather delay delay

ADAPTABILITYADAPTABILITY

• Willing and able to bend for a better Willing and able to bend for a better relationshiprelationship

• Managing your own compatibility Managing your own compatibility – harmony in living or working together harmony in living or working together

• Adjust your openness and directness Adjust your openness and directness and your pace and priority to create and your pace and priority to create harmony harmony

ADAPTABILITY ADAPTABILITY EXAMPLEEXAMPLE

• Talking less Talking less • Listening more Listening more • Focusing on task at hand Focusing on task at hand

ADAPTABILITY ADAPTABILITY EXAMPLEEXAMPLE

• Providing information succinctlyProviding information succinctly• Not being overly casual or Not being overly casual or

sociablesociable• Quickening the pace Quickening the pace

Adaptability SuggestionsAdaptability Suggestions

• say no occasionallysay no occasionally• take some risks take some risks • delegatedelegate• accept logical changesaccept logical changes• verbalize feelingsverbalize feelings• finish tasksfinish tasks• control time and control time and

emotionsemotions• try to be more objectivetry to be more objective• follow up on promises, follow up on promises,

taskstasks

• focus on job at handfocus on job at hand• spend more time spend more time

checking, specifying, checking, specifying, and organizingand organizing

• use policies as use policies as guidelines, not lawsguidelines, not laws

• collaborate by seeking collaborate by seeking common ground common ground

• become more open, become more open, listen patientlylisten patiently

Revisiting DefinitionsRevisiting Definitions

• Emotional IntelligenceEmotional Intelligence• The Platinum RuleThe Platinum Rule• PsychogeometricsPsychogeometrics• Adaptability Adaptability

Emotional Emotional IntelligenceIntelligence

• Getting along with oneself Getting along with oneself • Getting along with others Getting along with others • Studied, practiced, cultivated Studied, practiced, cultivated • Direct benefits to daily livesDirect benefits to daily lives

SourcesSources• Alessandro, Tony and Michael J. O’Connor,Alessandro, Tony and Michael J. O’Connor, THE THE

PLATINUM RULEPLATINUM RULE (book, Website) (book, Website)• Dellinger, Susan, Dellinger, Susan, COMMUNICATING BEYOND COMMUNICATING BEYOND

OUR DIFFERENCESOUR DIFFERENCES• Driver, M.J, K.R. Brousseau, and P. L. Hunsaker, Driver, M.J, K.R. Brousseau, and P. L. Hunsaker,

THE DYNAMIC DECISION MAKER: FIVE THE DYNAMIC DECISION MAKER: FIVE DECISION STYLES FOR EXECUTIVE AND DECISION STYLES FOR EXECUTIVE AND BUSINESS SUCCESSBUSINESS SUCCESS

• Gelb, Michael J, Gelb, Michael J, DISCOVER YOUR GENIUSDISCOVER YOUR GENIUS• Goleman, Daniel,Goleman, Daniel, EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE

(book, website)(book, website)• Left-Right Brain Dominance (website)Left-Right Brain Dominance (website)