The Top-Ten Issues in Higher Education IT for 2013 (166270762)

7/29/2019 The Top-Ten Issues in Higher Education IT for 2013 (166270762)

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Today’s Speakers

Diane Dagefoerde, CIO, Arts and Sciences, TheOhio State University

Butch Juelg, Associate Vice Chancellor,

Technology Services, Lone Star College System

Joseph Vaughan, CIO and Vice President for

Computing and Information Services, Harvey

Mudd College

Susan Grajek, Vice President of Data, Researchand Analytics, EDUCAUSE









Use analytics to support

critical institutional outcomes

Strategic questions to ask: Do you have a culture of data-driven

decision-making?

Does your institution view analytics as

a strategic investment or as a newcost?

Do current data flows, definitions, and

architectures need to be restructured

and redefined to support institution-

wide analytics?

Have you inventoried the skills and

resources that could support analytics?

“ The strength of d ata

and analyt ics helps us

understand our past

and our cur rent state

and prov ides a g l impse

of scenarios of the

future based on that

past and cu rrent state.„If you don‟t know where

you‟re going, how will

you know w hen you get

there ?”

-- CIO and Vice President



Analytics: What we know

Analytics Maturity Index

Your Results

Interpreting your score:

6

5

4

3

2

5

4

3

2

1

DATA/

REPORTING/

TOOLS

PROCESS

CULTUREEXPERTISE

INVESTMENT

GOVERNANCE/

INFRASTRUCTURE

COMPOSITE

3.6

Develop practices that eliminate, phase out, or update data and reports that are no longer valuable.

Governance/Infrastructure

Develop security policies and practices that safeguard data for analytics.

Develop policies regarding access to institutional and individual data, including IRB policies.

Develop and maintain the capacity to store, manage, and analyze large volumes of data. Plan for future expansion.

Create policies that decrease or eliminate data protection or siloing by pockets of individuals.

Build on the number of IT professionals at your institution who have the right training to support analytics.

Investment

Demonstrate through examples that require few resources that analytics should be viewed as an investment, rather than an expense.

Invest in staffing and training before products and tools.

Make analytics duties a priority for those already trained in analytics.

Expertise

Build on the number of analysts currently available, and further the training of analysts already on staff.

Consider building the number of business professionals who have expertise in applied analytics.

Ensure analytics training includes the ability to present findings to the community that are understandable and that demonstrate value.

Culture

Demonstrate to senior leaders, administration, and faculty the value of analytics through examples that address strategic questions.

Regularly take the pulse of the institutional community's willingness to use data to make decisions. Identify pockets of individuals who are

unconvinced (e.g., faculty, administrators) and target examples to questions or problems that directly affect them.

Process

Build rapport and communication between IT and IR by holding regular meetings regarding questions and problems that can be addressed

by analytics through cooperative efforts.

Involve senior IR professionals in strategic decision--making from the top down.

Develop a process for identifying the data needed to address k ey institutional outcomes.Make the use of data part of the institution's strategic plan.

Develop processes for moving f rom what the data say t o making changes and decisions.

Demonstrate with a series of high--profile "wins" that analytics can lead to improved decision--making.

4

4

3

4

4

Getting to the next step:

Note the scores for each of the analytics factors. Which ones are relatively weaker? Want to advance analytics at your institution? Take the

following steps.

Data/Reporting/Tools

Work on collecting the right data to answer strategic questions.

Improve data cleanliness, accessibility, and quality.

Work on standardizing data to support comparisons inter--and intra--institutionally.

Develop a course of action for obtaining and maintaining the right analytics tools for your institutional needs.

Ensure reports are in the right format to inform decisions.

Develop practices that make data collection and reporting repeatable.

3

Source: ECAR Analytics Maturity Index, 2012







Transforming the institution's business with

information technology

Strategic questions to ask:

How can innovation be encouraged

in both the institution and the IT

organization?

Is the organization willing to change

business process or practice to

garner effective and efficient use of its

information technology?

Does the institutional funding model

incentivize or undermine achieving the

full benefits of business transformation?

“ Higher educat ion

IT wil l need to

change i ts mindset ;

it can‟t provide

everyth ing in-hou se

any m ore. We need

to mov e from

'serv ice provider ' to

'solut ions archi tect .'

It‟s an opportunity

and a key

challenge.”

— CIO



Transforming the institution's business with

information technology: What we know

Need to develop

stronger capabilities to

support transformation

Financial capabilitiesare strongest; process

transformation the

weakest

Source: Assessing Your Fiscal Bandwidth: Current Practices for Measuring IT Costs in Higher Education, ECAR, May 2013







CIO Reflections

Butch Juelg

Associate Vice Chancellor,

Technology ServicesLone Star College System







CIO Reflections

Diane Dagefoerde

CIO, Arts and Sciences







CIO Reflections

Diane Dagefoerde

CIO, Arts and Sciences







Facilitating a better understanding of

information security and finding appropriate

balance between infrastructure openness and

security


Do you have a formal risk

management process to identify

and prioritize risks?

Do you have a dedicated ISO?

How to create a community of well-informed, vigilant users?

“ The now -pervasive

nature of technology th e

use of soc ia l media

comp ounds secur i ty

issues. Mainta in ing the

balance as perceived by

those who are

respons ib le for protect ing

inst i tut ional d ata and

resources and those who

use them often dif fers a

great deal .”

— CIO



Information security: What we know

Access

ControlLists

Data Loss

Prevention

Network

AccessControl

Intrusion

ProtectionSystems

Firewalls

Source: 2012 EDUCAUSE Core Data Survey




Only 27% of institutions have

a dedicated ISO

Percent FTE of Information Security Officer





Source: ECAR Risk Management Research Bulletin, Paul Jeffries and Nadine Sterns, forthcoming 2013







CIO Reflections

Joseph Vaughan

CIO

Vice President for Computing and Information

Services







CIO Reflections

Joseph VaughanCIO

Vice President for Computing and Information

Services







Improving student outcomes through an

approach that leverages technology


Do you use tools embedded in

the LMS to track student

learning?

Do faculty reward systems

encourage or impede their use of

instructional technology?

Does you provide adequate and

timely instructional design

assistance and services for

students and faculty?

“It‟s not enough to

ident i fy students at r isk.

To be su ccessful , we

need to ensure fol low-

throug h, so that students are provided

the suppo rt they need in

order to remediate

prob lems and connect

with the resourc es they

need to succeed.”

— President



Using technology to improve student outcomes:

What we know

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Document management tools

Hybrid

Collaboration tools

Blogs

Clickers

Dist: local instructor. remote students

E-learning (wholly online)

Wikis

Interactive Learning

Lecture capture

Learning objects

Mobile apps

E-portfolios

Facebook

E-books

E-textbooks

Dist: local students, remote instructor

Simulations

Twitter

Info Literacy Requirement

Open contentGaming

Deployed broadly

Deployed sparsely

Experimenting

In planning

Considered, not pursued

No discussion


Most progressin past year with

E-textbooks

Mobile apps



Online learning: What we know

Source: The State of E-Learning in Higher Education: An Eye Toward Growth and Increased Access, ECAR, June 2013

E-Learning Maturity Index







CIO Reflections

Butch Juelg

Associate Vice Chancellor,

Technology ServicesLone Star College System







Poll Question

How do you plan to make useof this report?

Documents

The Top-Ten Issues in Higher Education IT for 2013 (166270762)