Think Re-Think - ?· Multiple channels and inefficiencies in the applications Communication and accountability…

  • View
    212

  • Download
    0

Embed Size (px)

Transcript

  • 1 2010 Deluxe Enterprise Operations, Inc. All rights reserved.

    1

    Think Re-Think :

    A Program Manager's Perspective

    Dean Boorman

    Program Manager, IT Infrastructure Architecture and Engineering

  • 2 2010 Deluxe Enterprise Operations, Inc. All rights reserved.

    2

    Small Business Services Direct Checks Financial Services

    Consolidated Deluxe (Fiscal 2010) Revenue $1.40B Adj. Operating Income $293M*

    Adj. Diluted EPS $3.18* Operating Cash Flow $213M

    (57%)

    Revenue: $796M

    Adjusted Op Income: $142M*

    Industry: >$50B

    Small Business Customers: ~4M

    (15%)

    Revenue: $216M

    Adjusted Op Income: $63M*

    Industry: ~$350M

    ~ 6M in last two years

    (28%)

    Revenue: $390M

    Adjusted Op Income: $88M*

    Industry: ~$1.5B

    Financial Institutions Served: 6,200

    Deluxe Corporation

    http://www.deluxe.com/products-services/small-business.jsp?locid=DLX:lnv_prodserv-sbhttp://www.deluxe.com/products-services/small-business.jsp?locid=DLX:lnv_prodserv-sbhttp://www.deluxe.com/products-services/personal-checks.jsp?locid=DLX:tnv_prodserv-pchttp://www.deluxe.com/products-services/personal-checks.jsp?locid=DLX:tnv_prodserv-pchttp://www.deluxe.com/products-services/financial.jsp?locid=DLX:lnv_prodserv-fihttp://www.jpmorganchasebrandguidelines.com/chase_brand/brandmark_downloads/?object=main.download&file_name=Logo2005_Chase_C_Black.eps

  • 3 2010 Deluxe Enterprise Operations, Inc. All rights reserved.

    3

    Focus

    New Thinking

    Project Objectives

    Program Management

    With applications you need to think about what is

    coming and Re-Think what your process is to meet

    new demands that are on their way.

  • 4 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 4

    Think . Re-Think .. Re-Thought ?

  • 5 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 5

    Think . . . Re-Think : global They owned the World..

    Raw Processing Power : Cray2

    Portable Computing Hardware : ThinkPad

    Personal Portable Audio: Walkman

    Application Development: IBM

    The Desktop : Microsoft

    > Global organizational transformations

  • 6 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 6

    Think . . . Re-Think : age

    Over the Ages.

    Tools defined Agricultural Age

    Machines defined the Industrial Age

    Technology defined the Information Age

    Consciousness will define The Virtual Age

    > Age definition matters

  • 7 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 7

    Think . . . Re-Think : forces

    The Forces .

    Accelerated electronic connectedness

    Globalized focus

    Powerful individuals

    Transference of economics

    > New Forces in the tech equation

  • 8 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 8

    Think . . . Re-Think : pivot

    The Tipping Point

    Make a Conscious choice

    Intellectual Property is value

    Be a Morph ( not amorphic )

    The Morph

    Be Ready to change your Use Case

    Do a Discovery

    Deliver in Smaller bites

    Fail fast, Win often

    > At the Tipping Point, the Morph will appear

  • 9 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 9

    Our Tipping Point

    Application Stack (AppStack) .

    Multiple channels and inefficiencies in the applications

    Communication and accountability to the customer

    Current toolset does not support the Future State

    Current process is not flexible in scaling and flexing to

    demand

    > Imminent Failure. just ahead

  • 11 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 11

    AppStack SBBs

    11

  • 12 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 12

    Our Method

    People before Projects

    Go for the Glory

    Sit in the Stern and Paddle

  • 13 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 13

    People before Projects

    Staffing

    Need to onboard the appropriate talent level

    Training

    Identify and develop the correct skills

    Get training for all

    Resource Management Capability

    Deliver scalability in staffing for internal & external

    staffing models

    People

    > Hard to swallow

  • 14 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 14

    The Roles

    Roles Description

    Product Owner Requests an application for the business owner.

    Business Analyst Acts as a liaison between the business owner and the Desktop

    Engineering Team

    Quality Assurance Ensure the quality of a packaged application prior to engaging

    a Subject Matter Expert (SME) for full user acceptance testing.

    Desktop Engineering Packages and publishes approved applications for production

    Delivery

    Deployment Deploy applications to end user computing devices using

    automated or manual processes.

  • 15 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 15

    Go for the Glory

    Run 10 production applications through

    Establish a Value Stream Map

    Standard Operating Procedures

    Define the metrics around demand management

    Design for external resources (i.e. near shore, offshore)

    Prioritize applications based on business requirements

    Develop a template to discover application requirements

    & delivery

    Develop standardized QA and UAT processes

    Develop a signoff process to certify applications

    Process

    > Make a Dent in your Universe !

  • 16 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 16

    The Swimming

  • 17 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 17

    Sit in the Stern & Paddle

    Implement tools that integrate well & enable resource scalability

    Automate the packaging process by using supported tools

    Supports virtual & physical platforms, applications, and profile

    mgmt

    Metrics - define cycle time and quality measurements

    Provide all levels with a QA environment

    Technology

    > Technologist direct Virtual directions !

  • 18 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 18

    The Physical

  • 19 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 19

    DAPP : Game Over

    Clash of Style

    Fit plan to organizational style of leadership

    Expect to change the approach

    Change Stakeholders

    Dont make them Eat Cake

    Fit the use case

    Your teams strengths

    With technical success

    Dont pre-order your Game

    Start with Committing

    Not committed

    Dating comes before marriage, dont rush it

    if you dont Re-Think

    > WIN users & executives, not the first game

  • 20 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 20

    DAPP : Game On Pardyme Shift : global

    Executive and Senior leadership need help

    Work them through the concepts

    Dont over sell it

    Make a Dent in your Universe

    Organizational Change Management : age & forces

    The users and customers need direction

    Give it in weekly small bites

    Give them notice and listen

    Leap Frog : pivot

    Great designs are not in a leg race

    With each leap, expect no landing site

    You dont know what you dont know, but prepare others to work through it

    > Winning ! (hearts & minds first)

  • 21 2010 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential. 21

    Questions

    Dean Boorman

    Dean.W.Boorman@Deluxe.com

    (651) 787-2742

    mailto:Dean.W.Boorman@Deluxe.com