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IBTTA Session Planning: Law Enforcement and Security
TMC Operations During CV‐19
July 14, 2020
ITS Operations Overview
• Staff of ~ 650• Control Room Operators• Incident Management Responders• Leadership Cadre• Support Staff
• State and Local Government Clients• Mission: Maintain Traffic Flow and Safety• Control Room and Traffic Incident Management• 27 Operational Locations + Additional Staging Sites
Working Conditions
Coronavirus Impact
• Health, Financial, and Psychological Impacts• Changes to Facility Cleaning Policies• Educating Staff on Coronavirus and AECOM response• Cooperating with Co‐Located Agencies on Protocols• Reduced Traffic, Higher Impact Incidents• Increased Construction and Maintenance Mgmt.• High Morale and Concern Reported Among Site Staff
Threat Management Objective
Maintain Essential Roles for DOTContinue Routine OperationsRespond with Client Support
Keep our Staff SafeKeep Staff Informed Under Evolving ConditionsProvide Staff Work/Family Balance
ITS Ops Balanced Approach
Threat Management Actions
• Establish Client Dialog on Local Level• High Public Visibility and ROI for Clients
• Develop Pandemic Response Plans• Checklists, Updates, What‐If Scenarios • New Site Protocols• Modified Schedules• Location Specific
• Implement Weekly Covid19 Response Calls• Develop Information Warehouse – Microsoft Teams
Threat Management Actions (cont.)
• Numerically Organized Email Distributions• Educate, Educate, Educate Staff• Managers: Tend to Client and Staff Questions and Concerns• Acquisition, Tracking and Development of Cleaning Supplies• Recalibrate Focus
• Training• Support Functions
• Cross Center Collaboration Between Managers
Client Collaboration• Amazing Teamwork!
• Demonstrating Staff Extension Methodology • Information Technology Collaboration Locally
• Hardware• Telecommunications• VPN Access
• Co‐Location Challenges• Foot Traffic• Varying Agency Protocols
Future Risk Response and Mitigation StrategyRisk Response Mitigation
Site Virus Exposure – Full Evacuation
Rush to 100% Remote Capability or Alternate Ops Locations
Clean, Communicate,
Educate
Loss of Staff to Illness or Self‐Quarantine
Activity Based Reduction in Schedule Coverage (i.e. SWRO)
Loss of Site Effectiveness Regional Failover Procedures Implemented –Where Available
Staff Illness and Associated Quarantine Measures
AECOM Pandemic Flow Chart and AECOM SH&E Notification
Vehicle / Workstation Exposure
Deep Cleaning Contractors / Client Notification
Site Closure Redistribution of Capable Staff – Where Possible
“Only the virus itself will determine the impact timeline” ‐Dr. Anthony Fauci, NIAID Director
Desired Outcomes• Strengthen Client Relationships• After Action Planning Sessions to Concrete Future Strategies –
Pandemic Response Plans• Established Hardware Warehouses for Future• Create Goals for ITS Ops Future Initiatives
• PPE Vault• Cloud Based ATMS
• Demonstrated AECOM Consortium Value
Desired Outcomes (cont.)
Explore and Implement Alternative Uses for ITS Infrastructure and Staff to Support Emergency Operations
Creative Approaches
• Placement of Staff• Opening Secondary Facilities – COOP• Constituting Home Made Disinfectants• Employing Deep Cleaning Contractors• Incorporating Technology – Google Meets, MS
Teams• Installing Facility Resources to Mitigate
Facility Resources
• Anti‐Microbial Films• fricknet.com/product/antimicrobial‐film/
Facility Resources, Cont.
• Work Station Plexiglass Barriers• usasealing.com/collections/sneeze‐and‐cough‐guards
Facility Resources, Cont.
• Airduct Filtration Systems• Needlepoint Bipolar Ionization (NPBI) Technology• globalplasmasolutions.com
Facility Resources, Cont.
• Hand Free Doorstop Openers• globalindustrial.com/p/janitorial‐maintenance/
In Summary, Teamwork
https://www.ibtta.orghttps://aecom.com/transportation
Contact:
Robert MurphySenior Project [email protected]
Matthew LeeAssociate Vice President, ITS [email protected]