Top IT Issues in Higher Education Results from the 2008 EDUCAUSE Current Issues Survey

Top IT Issues in Higher Top IT Issues in Higher EducationEducation

Results from the 2008 EDUCAUSE

Current Issues Survey

Findings in This PresentationFindings in This Presentation

2008 Survey Results and Comparison with 2007

Top-Five Trends 2003–2008

2008 Survey Results—Demographic Detail

Survey MeasuresSurvey Measures

Which issues: are most important to resolve for

institutions’ strategic success? have potential to become much more

significant in the coming year? do senior IT leaders spend the most time on? require the most human and/or financial

resources?

Survey Choices* Survey Choices* Administrative/ERP/information

systems Advanced networking Assessment/benchmarking Change management Collaboration/partnerships/building

relationships Commercial/external online services Communications/public relations for

IT (new item in 2008) Compliance and policy development Course/learning management

systems Data administration Digital library/digital content Digital records management Disaster recovery/business

continuity E-learning/distributed teaching and

learning (incorporated “e-portfolio development and management” in 2008)

Electronic classrooms/technologybuildings/commons facilities

Emerging technologies

Faculty development, support, and training

Funding IT Governance, organizational

management, and leadership Identity/access management Infrastructure Intellectual property and copyright

management Outsourcing/insourcing/cosourcing Portals Research support Security Staffing/HR management/training Strategic planning Student computing Support services/service delivery

models (incorporated “end-to-end service assurance” in 2008)

Web systems and services Other

*For an expanded list of the 2008 survey choices, showing all sub-items that the Current Issues Committee defined as constituting each issue, see <http://www.educause.edu/2008IssuesResources>.

2008 Survey Results and2008 Survey Results andComparison with 2007Comparison with 2007

Survey response rate:32 percent (598) of 1,845 institutions

Critical for Institutions’Critical for Institutions’Strategic SuccessStrategic Success

1. Security 2. Administrative/ERP/information systems3. Funding IT 4. Infrastructure 5. Identity/access management6. Disaster recovery/business continuity 7. Governance, organization, and leadership 8. Change management9. E-learning/distributed teaching and

learning10. Staffing/HR management/training

Potential to Become More Potential to Become More SignificantSignificant

1. Identity/access management2. Security3. Funding IT4. Disaster recovery/business continuity5. Administrative/ERP/information systems6. Infrastructure7. Compliance and policy development8. Assessment/benchmarking9. Governance, organization, and

leadership for IT10.Change management

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On

1. Funding IT2. Governance, organization, and leadership for IT3. Administrative/ERP /information systems4. Strategic planning5. Change management6. Infrastructure7. Staffing/HR management/training8. Security9. Collaboration/partnerships/building

relationships10.Communications/public relations for IT

Expenditure of Most Human Expenditure of Most Human and/or and/or

Financial ResourcesFinancial Resources1. Administrative/ERP/information systems2. Infrastructure3. Security4. Electronic classrooms/technology buildings5. Course/learning management systems6. Web systems and services7. Support services/service delivery models8. E-learning/distributed teaching and learning9. Staffing/HR management/training10.Data administration

Critical for Institutions’ Critical for Institutions’ Strategic Success Strategic Success

1. Funding IT 2. Security3. Administrative/ERP/

informationsystems

4. Identity/access management 5. Disaster recovery/business

continuity6. Faculty development,

support, and training 7. Infrastructure 8. Strategic planning 9. Course/learning

management systems10. Governance, organization,

andleadership

2007 20081. Security2. Administrative/ERP/

information systems3. Funding IT4. Infrastructure5. Identity/access

management6. Disaster recovery/business

continuity7. Governance, organization,

and leadership8. Change management9. E-learning/distributed

teaching and learning10. Staffing/HR

management/training

Potential to Become More Potential to Become More SignificantSignificant

1. Security

2. Identity/access management

3. Funding IT

4. Disaster recovery/business continuity

5. Administrative/ERP/information systems Portals

6. Faculty development, support, and training

7. Course/learning management systems

8. Infrastructure

9. Portals

10.Web systems and services

1. Identity/access management

2. Security3. Funding IT4. Disaster

recovery/business continuity

5. Administrative/ERP/information systems

6. Infrastructure7. Compliance and policy

development8. Assessment/

benchmarking9. Governance,

organization, and leadership

10. Change management

2007 2008

Most Time-Consuming forMost Time-Consuming forSenior IT LeadersSenior IT Leaders

1. Funding IT2. Administrative/ERP/information

systems 3. Strategic planning4. Governance, organization, and

leadership 5. Security6. Staffing/HR management/

training7. Infrastructure8. Disaster recovery/business

continuity 9. Identity/access management

10. Electronic classrooms/technology buildings/commons facilities; Support services/service delivery models (tie)

1. Funding IT2. Governance, organization, and

leadership3. Administrative/ERP/

information systems4. Strategic planning5. Change management;

Infrastructure (tie) 6. Staffing/HR

management/training7. Security8. Collaboration/partnerships/

building relationships9. Communications/public

relations for IT10. Compliance and policy

development

2007 2008

Expenditure of Most Human Expenditure of Most Human and/or and/or

Financial ResourcesFinancial Resources1. Administrative/ERP/

information systems2. Infrastructure3. Electronic

classrooms/technology buildings models

4. Security 5. Course/learning

management systems6. Support services/service

delivery models7. Staffing/HR management/

training 8. Web systems and services9. Student computing10. E-learning/distributed

teaching and learning

1. Administrative/ERP/information Systems

2. Infrastructure3. Security4. Electronic

classrooms/technology buildings/commons facilities

5. Course/learning management systems

6. Web systems and services7. Support services/service

delivery models8. E-learning/distributed

teaching and learning9. Staffing/HR

management/training10. Data administration

2007 2008

Top-Five TrendsTop-Five Trends2003–2008 2003–2008

Survey Measures RecapSurvey Measures Recap

Which issues: are most important to resolve for institutions’

strategic success? have potential to become more significant in the

coming year? do senior IT leaders spend the most time on? require the most human and/or financial

resources?

In the following charts, an issue's placement on the vertical line indicates its relative importance to IT

leaders.

Q1Q1

Year

Critical to Resolve for Institution’s Strategic SuccessR

elat

ive

Impo

rtan

ce o

f Iss

ue

20062005

Funding IT

Security& Identity Mgmt

Admin/ERP Systems

Strategic Planning

Infrastructure Mgmt

2003

Funding IT

Admin/ERP Systems

Infrastructure Mgmt

Faculty Dev,Support & Training

Security & Identity Mgmt

2004

Funding IT

Admin/ERP Systems


Strategic Planning


Funding IT

Security& Identity Mgmt

Admin/ERP Systems


Disaster Recovery

2007

Funding IT

Security

Admin/ERP Systems

Disaster Recovery

Identity/Access Mgmt

2008

Admin/ERP Systems

Funding IT

Security

Infrastructure


Q2Q2

Year

Potential to Become Much More Significant in the Coming YearR

elat

ive

Impo

rtan

ce o

f Iss

ue

2005

Strategic Planning

Enterprise-level Portals

Admin/ERP Systems

Funding IT


2004

Enterprise-level PortalsStrategic Planning

Admin/ERP Systems


Funding IT

2003

Faculty Dev, Support & Training


Admin/ERP Systems


Funding IT

2006


Funding IT

Disaster Recovery

Admin/ERP Systems


2007

Funding IT

Security

Admin/ERP Systems

Disaster Recovery


2008

Funding IT

Security

Admin/ERP Systems

Disaster Recovery


Q3Q3CIO Spending Most Time AddressingR

elat

ive

Impo

rtan

ce o

f Iss

ue

Year2005

Governance,Organization & Leadership

Infrastructure Mgmt

Admin/ERP Systems

Strategic Planning

Funding IT


2004

Infrastructure Mgmt

Admin/ERP SystemsStrategic Planning

Funding IT

2003

Infrastructure Mgmt


Admin/ERP Systems

Strategic Planning

Funding IT

2006

Funding IT

Admin/ERP Systems

Strategic Planning



2007

Funding IT

Security

Admin/ERP Systems


Strategic Planning

2008


Infrastructure Mgmt

Admin/ERP Systems

Strategic Planning

Funding IT

Change Mgmt

Q4Q4

Course / Learning Mgmt

Rel

ativ

e Im

port

ance

of I

ssue

Spending Most Human and/or Financial Resources

Admin/ERP Systems

Electronic Classrooms

Year2003

E-learningEnvironments

Support Services

Web Systems & Services

Infrastructure Mgmt

Admin/ERP Systems

2004


Support Services

Security &Identity Mgmt

Infrastructure Mgmt

Admin/ERP Systems

2005

Support ServicesStudent Computing



Admin/ERP Systems

Infrastructure Mgmt

2006



Support Services

Infrastructure Mgmt

Admin/ERP Systems

Course / Learning Mgmt

2007

Security

Admin/ERP Systems

Electronic Classrooms

Infrastructure Mgmt

2008

Security

Infrastructure Mgmt

2008 Survey Results 2008 Survey Results

Demographic Detail

Demographic Groups IncludedDemographic Groups Included

Governance– Public – Private

Carnegie classification– Doctoral/research: doctoral/research universities

intensive + doctoral/research universities extensive– Master’s: master’s colleges and universities +

master’s colleges and universities II– Baccalaureate: baccalaureate colleges–liberal arts +

baccalaureate colleges–general + baccalaureate/associate’s colleges

– Associate’s colleges: community and other two-year colleges

– International: non-U.S. institutions Enrollment size

– Small (fewer than 2,000)– Medium (2,000 to 7,999)– Medium-large (8,000 to 17,999)– Large (18,000+)

Issues Critical for Issues Critical for Institutions’ Strategic Institutions’ Strategic

Success Success

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Small —Small

InstitutionsInstitutions1. Infrastructure2. Administrative/ERP/information systems3. Funding IT4. Security5. Disaster recovery/business continuity6. Identity/access management7. Course/learning management systems8. Faculty development, support, and training9. Strategic planning10.Change management

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Medium —Medium

InstitutionsInstitutions1. Security2. Funding IT3. Infrastructure4. Administrative/ERP/information systems5. Identity/access management6. Disaster recovery/business continuity7. Staffing/HR management/training8. Change management9. Governance, organization, and leadership

for IT10.E-learning/distributed teaching and learning

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Medium-—Medium-

Large InstitutionsLarge Institutions1. Identity/access management2. Administrative/ERP/information systems3. Security4. Infrastructure5. Funding IT6. Governance, organization, and leadership

for IT7. Change management8. E-learning/distributed teaching and learning9. Emerging technologies10.Strategic planning

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Large—Large

InstitutionsInstitutions1. Administrative/ERP/information systems2. Funding IT3. Identity/access management4. Research support5. Security6. Infrastructure7. Disaster recovery/business continuity;

Governance, organization, and leadership for IT (tie)

8. Data administration9. Collaboration/partnerships/building relationships10. E-learning/distributed teaching and learning;

Staffing/HR management/training (tie)

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Private —Private

InstitutionsInstitutions1. Security2. Administrative/ERP/information systems;

Funding IT (tie)3. Infrastructure4. Identity/access management5. Disaster recovery/business continuity6. Change management7. Governance, organization, and leadership

for IT8. E-learning/distributed teaching and

learning; Faculty development, support, and training; Web systems and services (tie)

9. Staffing/HR management/training; Strategic planning (tie)

10.Compliance and policy development

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Public—Public

InstitutionsInstitutions1. Security2. Infrastructure3. Administrative/ERP/information systems4. Funding IT5. Identity/access management6. Governance, organization, and leadership for IT7. Disaster recovery/business continuity8. Change management; E-learning/distributed

teaching and learning (tie)9. Staffing/HR management/training10.Strategic planning

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Associate’s —Associate’s

InstitutionsInstitutions1. Infrastructure2. Security3. Administrative/ERP/information systems4. Funding IT5. Identity/access management6. Course/learning management systems7. Staffing/HR management/training8. Change management; Disaster recovery/

business continuity (tie)9. Compliance and policy development;

E-learning/distributed teaching and learning; Portals (tie)

10.Assessment/benchmarking; Emerging technologies; Governance, organization, and leadership for IT; Strategic planning; Web systems and services (tie)

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success——

Baccalaureate InstitutionsBaccalaureate Institutions1. Security2. Infrastructure3. Funding IT4. Administrative/ERP/information systems5. Disaster recovery/business continuity6. Identity/access management7. Faculty development, support, and training; Staffing/

HR management/training (tie)8. Change management; Course/learning management

systems (tie)9. Compliance and policy development10.Governance, organization, and leadership for IT;

Strategic planning (tie)

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Master’s —Master’s

InstitutionsInstitutions1. Funding IT2. Security3. Administrative/ERP/information systems4. Infrastructure5. Identity/access management6. E-learning/distributed teaching and learning7. Disaster recovery/business continuity8. Governance, organization, and leadership

for IT9. Change management10.Strategic planning; Web systems and

services (tie)

Critical for Institutions’ Critical for Institutions’ Strategic Strategic

SuccessSuccess—Doctoral/Research —Doctoral/Research InstitutionsInstitutions1. Security

2. Administrative/ERP/information systems3. Funding IT4. Identity/access management5. Infrastructure6. Research support7. Governance, organization, and leadership for

IT8. Disaster recovery/business continuity9. Collaboration/partnerships/building

relationships10.Compliance and policy development; Data

administration (tie)

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Other —Other

Carnegie InstitutionsCarnegie Institutions1. Administrative/ERP/information systems2. Security3. Funding IT4. Infrastructure5. Identity/access management6. Disaster recovery/business continuity7. Governance, organization, and leadership for IT;


8. Change management9. Strategic planning10. Compliance and policy development; Data

administration; E-learning/distributed teaching and learning (tie)

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success——

International InstitutionsInternational Institutions1. Identity/access management2. Administrative/ERP/information systems; Governance,

organization, and leadership for IT (tie)3. Funding IT4. Infrastructure5. Change management6. E-learning/distributed teaching and learning7. Data administration; Disaster recovery/business

continuity; Portals; Research support; Strategic planning (tie)

8. Security9. Assessment/benchmarking10. Collaboration/partnerships/building relationships;

Course/learning management systems; Staffing/HR management/training; Support services/service delivery models; Web systems and services (tie)

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—U.S. —U.S.

InstitutionsInstitutions1. Security2. Administrative/ERP/information systems3. Funding IT4. Infrastructure5. Identity/access management6. Disaster recovery/business continuity7. Governance, organization, and leadership for

IT8. Change management9. Staffing/HR management/training10.E-learning/distributed teaching and learning

Issues with Potential to Issues with Potential to Become More SignificantBecome More Significant

Potential to Become More Potential to Become More SignificantSignificant—Small Institutions—Small Institutions

1. Security2. Funding IT3. Identity/access management4. Compliance and policy development; Disaster

recovery/business continuity (tie)

5. Administrative/ERP/information systems6. Infrastructure7. Web systems and services8. E-learning/distributed teaching and learning;

Portals (tie)9. Assessment/benchmarking; Strategic planning

(tie)10.Change management

Potential to Become More Potential to Become More SignificantSignificant—Medium —Medium

InstitutionsInstitutions1. Security2. Identity/access management3. Funding IT4. Disaster recovery/business continuity5. Infrastructure6. Assessment/benchmarking7. Administrative/ERP/information systems; Staffing/

HR management/training (tie)8. Change management; Compliance and policy

development (tie)9. Web systems and services10. E-learning/distributed teaching and learning;

Emerging technologies (tie)

Potential to Become More Potential to Become More SignificantSignificant—Medium-Large—Medium-Large

InstitutionsInstitutions1. Identity/access management2. Security3. Disaster recovery/business continuity; Funding IT (tie)4. Data administration5. Compliance and policy development6. Governance, organization, and leadership for IT;

Research support (tie)7. Emerging technologies8. Administrative/ERP/information systems; Infrastructure

(tie)9. Course/learning management systems; Web systems and

services (tie)10.Assessment/benchmarking; Digital records management

(tie)

Potential to Become More Potential to Become More SignificantSignificant—Large Institutions—Large Institutions

1. Identity/access management2. Administrative/ERP/information systems3. Assessment/benchmarking; Research support (tie)4. Governance, organization, and leadership for IT5. Data administration; Funding IT (tie)6. Disaster recovery/business continuity; Security (tie)7. Infrastructure; Staffing/HR management/training

(tie)8. Change management9. Digital records management;

Outsourcing/insourcing/cosourcing; Support services/service delivery models (tie)

10.Compliance and policy development

Potential to Become More Potential to Become More SignificantSignificant—Private Institutions—Private Institutions1. Security2. Funding IT3. Identity/access management4. Disaster recovery/business continuity5. Compliance and policy development6. Infrastructure7. Assessment/benchmarking8. Web systems and services9. Administrative/ERP/information systems10.Change management; E-learning/distributed

teaching and learning; Strategic planning (tie)

Potential to Become More Potential to Become More SignificantSignificant—Public Institutions—Public Institutions

1. Identity/access management2. Security3. Funding IT4. Disaster recovery/business continuity5. Administrative/ERP/information systems6. Infrastructure7. Governance, organization, and leadership for IT8. Compliance and policy development9. Assessment/benchmarking; Change

management (tie)10.Staffing/HR management/training

Potential to Become More Potential to Become More SignificantSignificant—Associate’s —Associate’s

InstitutionsInstitutions1. Security2. Funding IT; Identity/access management

(tie)3. Administrative/ERP/information systems4. Compliance and policy development5. Infrastructure6. Portals; Staffing/HR management/training;

Web systems and services (tie)7. Disaster recovery/business continuity;

E-learning/distributed teaching and learning; Emerging technologies (tie)

8. Change management; Course/learning management systems (tie)

9. Electronic classrooms/technology buildings10.Assessment/benchmarking

Potential to Become More Potential to Become More SignificantSignificant—Baccalaureate —Baccalaureate

InstitutionsInstitutions1. Security2. Disaster recovery/business continuity3. Funding IT4. Identity/access management5. Compliance and policy development6. Administrative/ERP/information systems;

Infrastructure (tie)7. Assessment/benchmarking8. Web systems and services9. Change management; E-learning/distributed

teaching and learning (tie)10.Staffing/HR management/training; Strategic

planning (tie)

Potential to Become More Potential to Become More SignificantSignificant—Master’s —Master’s

InstitutionsInstitutions1. Identity/access management2. Security3. Funding IT4. Disaster recovery/business continuity5. Assessment/benchmarking; Compliance and policy

development (tie)6. Infrastructure7. Change management8. Strategic planning9. Administrative/ERP/information systems;

Governance, organization, and leadership for IT (tie)

10. E-learning/distributed teaching and learning; Support services/service delivery models (tie)

Potential to Become More Potential to Become More SignificantSignificant—Doctoral/Research —Doctoral/Research

InstitutionsInstitutions1. Identity/access management2. Research support3. Security4. Funding IT; Infrastructure (tie)5. Administrative/ERP/information systems6. Assessment/benchmarking7. Disaster recovery/business continuity8. Governance, organization, and leadership for

IT9. Data administration10.Compliance and policy development

Potential to Become More Potential to Become More SignificantSignificant—Other Carnegie —Other Carnegie

InstitutionsInstitutions1. Funding IT; Identity/access management (tie)2. Disaster recovery/business continuity; Security (tie)3. Change management4. Governance, organization, and leadership for IT5. Administrative/ERP/information systems6. E-learning/distributed teaching and learning7. Web systems and services8. Infrastructure; Research support (tie)9. Compliance and policy development;

Outsourcing/insourcing/cosourcing (tie)10.Data administration; Emerging technologies;


Potential to Become More Potential to Become More SignificantSignificant—International —International

InstitutionsInstitutions1. Staffing/HR management/training2. Identity/access management3. Disaster recovery/business continuity4. Digital records management; Governance,

organization, and leadership for IT; Web systems and services (tie)

5. Research support6. Funding IT7. Emerging technologies; Security; Support services/

service delivery models (tie)8. Administrative/ERP/information systems; Change

management; Course/learning management systems (tie)

9. Assessment/benchmarking10.Data administration; E-learning/distributed teaching

and learning; Infrastructure (tie)

Potential to Become More Potential to Become More SignificantSignificant—U.S. Institutions—U.S. Institutions

1. Security2. Identity/access management3. Funding IT4. Disaster recovery/business continuity5. Administrative/ERP/information systems6. Infrastructure7. Compliance and policy development8. Assessment/benchmarking9. Change management10.Governance, organization, and leadership for

IT

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Small —Small

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Governance, organization, and leadership for IT4. Staffing/HR management/training5. Strategic planning6. Change management7. Infrastructure8. Security9. Communications/public relations for IT10.Collaboration/partnerships/building

relationships

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Medium —Medium

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Change management4. Governance, organization, and leadership for IT;

Staffing/HR management/training (tie)5. Infrastructure6. Strategic planning7. Security8. Collaboration/partnerships/building

relationships9. Disaster recovery/business continuity10.Compliance and policy development

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Medium-Large —Medium-Large

InstitutionsInstitutions1. Governance, organization, and leadership for IT2. Funding IT3. Collaboration/partnerships/building

relationships4. Infrastructure5. Administrative/ERP/information systems6. Change management7. Security; Strategic planning (tie)8. Compliance and policy development9. Staffing/HR management/training10.Communications/public relations for IT

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Large —Large

InstitutionsInstitutions1. Funding IT; Governance, organization, and

leadership for IT (tie)2. Administrative/ERP/information systems3. Strategic planning4. Collaboration/partnerships/building relationships;

Security (tie)5. Infrastructure6. Communications/public relations for IT7. Change management8. Staffing/HR management/training9. Compliance and policy development; Research

support (tie)10. Identity/access management

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Private —Private

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Change management4. Governance, organization, and leadership for

IT5. Strategic planning6. Infrastructure7. Staffing/HR management/training8. Security9. Communications/public relations for IT10.Disaster recovery/business continuity

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Public —Public

InstitutionsInstitutions1. Funding IT2. Governance, organization, and leadership

for IT3. Administrative/ERP/information systems4. Infrastructure5. Security6. Staffing/HR management/training;

Strategic planning (tie)7. Change management8. Collaboration/partnerships/building

relationships9. Communications/public relations for IT;

Compliance and policy development (tie)10.Identity/access management

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On——Associate’s InstitutionsAssociate’s Institutions

1. Funding IT2. Staffing/HR management/training3. Administrative/ERP/information systems4. Governance, organization, and leadership for

IT5. Change management6. Security; Strategic planning (tie)

7. Infrastructure8. Collaboration/partnerships/building

relationships9. Compliance and policy development;

Emerging technologies (tie)

10.Communications/public relations for IT

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Baccalaureate —Baccalaureate

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Change management4. Infrastructure; Staffing/HR management/training

(tie)5. Strategic planning6. Security7. Governance, organization, and leadership for IT8. Collaboration/partnerships/building relationships9. Communications/public relations for IT;

Disaster recovery/business continuity (tie)10.Compliance and policy development

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On——

Master’s InstitutionsMaster’s Institutions1. Change management2. Administrative/ERP/information systems3. Funding IT4. Governance, organization, and leadership for IT5. Security6. Infrastructure7. Strategic planning8. Collaboration/partnerships/building relationships;

Communications/public relations for IT; Staffing/HR management/training (tie)

9. Compliance and policy development10.Disaster recovery/business continuity

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Most

Time OnTime On—Doctoral/Research —Doctoral/Research InstitutionsInstitutions

1. Funding IT2. Governance, organization, and leadership for

IT3. Administrative/ERP/information systems4. Security5. Strategic planning6. Infrastructure7. Collaboration/partnerships/building

relationships8. Communications/public relations for IT9. Compliance and policy development10.Research support; Staffing/HR

management/training (tie)

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Most

Time OnTime On—Other Carnegie —Other Carnegie InstitutionsInstitutions

1. Administrative/ERP/information systems2. Governance, organization, and leadership for IT3. Funding IT4. Staffing/HR management/training5. Strategic planning6. Change management7. Collaboration/partnerships/building

relationships8. Compliance and policy development;

Infrastructure (tie)9. Security10.Communications/public relations for IT; E-

learning/distributed teaching and learning; Identity/access management (tie)

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—International —International

InstitutionsInstitutions1. Funding IT2. Governance, organization, and leadership for IT3. Infrastructure; Strategic planning (tie)4. Administrative/ERP/information systems5. Staffing/HR management/training6. Support services/service delivery models7. Collaboration/partnerships/building

relationships8. Change management9. Identity/access management10.Assessment/benchmarking; Compliance and

policy development (tie)

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—U.S. —U.S.

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Governance, organization, and leadership for IT4. Change management5. Security6. Strategic planning7. Infrastructure8. Staffing/HR management/training9. Collaboration/partnerships/building

relationships10.Communications/public relations for IT

Issues Requiring ExpenditureIssues Requiring Expenditureof Most Human and/orof Most Human and/orFinancial ResourcesFinancial Resources

Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——

Small InstitutionsSmall Institutions1. Administrative/ERP/information systems2. Infrastructure3. Electronic classrooms/technology buildings4. Security5. Student computing; Web systems and services

(tie)6. Course/learning management systems; Portals

(tie)7. Staffing/HR management/training8. Funding IT9. Faculty development, support, and training10.Support services/service delivery models


Medium InstitutionsMedium Institutions1. Administrative/ERP/information systems2. Infrastructure3. Electronic classrooms/technology buildings;

Security (tie)4. Web systems and services5. Support services/service delivery models6. Course/learning management systems7. Staffing/HR management/training8. E-learning/distributed teaching and learning9. Funding IT10. Identity/access management; Student

computing; Data administration (tie)

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Medium-Large —Medium-Large

InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure3. Course/learning management systems4. Security5. Web systems and services6. E-learning/distributed teaching and learning7. Support services/service delivery models8. Data administration9. Electronic classrooms/technology buildings10.Identity/access management


Large InstitutionsLarge Institutions1. Administrative/ERP information systems2. Infrastructure3. Security4. Course/learning management systems5. Electronic classrooms/technology buildings6. Advanced networking7. Identity/access management; Research support;

Support services/service delivery models (tie)8. Data administration9. E-learning/distributed teaching and learning10.Compliance and policy development


Private InstitutionsPrivate Institutions1. Administrative/ERP/information systems2. Infrastructure3. Web systems and services4. Electronic classrooms/technology buildings5. Security6. Course/learning management systems7. Support services/service delivery models8. Data administration9. Staffing/HR management/training10.E-learning/distributed teaching and learning


Public InstitutionsPublic Institutions1. Administrative/ERP/information systems2. Infrastructure3. Security4. Course/learning management systems5. Electronic classrooms/technology buildings6. Support services/service delivery models7. E-learning/distributed teaching and learning8. Web systems and services9. Staffing/HR management/training10.Identity/access management


Associate’s InstitutionsAssociate’s Institutions1. Administrative/ERP/information systems2. Infrastructure3. Course/learning management systems4. Electronic classrooms/technology buildings5. Security6. Staffing/HR management/training7. Support services/service delivery models8. E-learning/distributed teaching and learning9. Portals10.Faculty development, support, and training

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Baccalaureate —Baccalaureate

InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure3. Web systems and services4. Electronic classrooms/technology buildings5. Course/learning management systems6. Security7. Student computing8. Staffing/HR management/training; Support

services/service delivery models (tie)9. Portals10.Data administration; Funding IT (tie)


Master’s InstitutionsMaster’s Institutions1. Administrative/ERP/information systems2. Infrastructure3. Security4. Electronic classrooms/technology buildings5. Web systems and services6. Course/learning management systems7. Support services/service delivery models8. Identity/access management Student

computing (tie)9. Funding IT10.Portals

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial Resources—Financial Resources—Doctoral/Research Doctoral/Research

InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure3. Security4. Course/learning management systems5. Data administration; Identity/access

management (tie)6. Advanced networking; Electronic

classrooms/technology buildings (tie)7. E-learning/distributed teaching and learning8. Compliance and policy development; Support

services/service delivery models (tie)9. Research support10.Disaster recovery/business continuity; Web

systems and services (tie)

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial Resources—Financial Resources—Other Carnegie Other Carnegie

InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure3. Security4. Electronic classrooms/technology buildings;


5. E-learning/distributed teaching and learning6. Web systems and services7. Data administration; Support services/service

delivery models (tie)8. Identity/access management; Student

computing (tie)9. Advanced networking10.Portals

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—International —International

InstitutionsInstitutions1. Infrastructure2. Administrative/ERP/information systems3. Support services/service delivery models4. E-learning/distributed teaching and learning5. Web systems and services6. Electronic classrooms/technology buildings7. Staffing/HR management/training8. Advanced networking; Identity/access

management (tie)9. Security10.Course/learning management systems;

Disaster recovery/business continuity; Research support; Student computing (tie)

Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources—U.S. —U.S.

InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure3. Security4. Course/learning management systems;

Electronic classrooms/technology buildings (tie)

5. Web systems and services6. Support services/service delivery models7. Staffing/HR management/training8. Data administration9. E-learning/distributed teaching and learning10.Identity/access management

Helpful ResourcesHelpful Resources

Helpful Resources at Helpful Resources at EDUCAUSEEDUCAUSE

2008 Current Issues Survey—full results and analysis– connect.educause.edu/apps/eq/index.asp

Current Issues Resources—links to helpful online resources for this year’s top issues– www.educause.edu/2008IssuesResources

Core Data Service—comparison data on campus IT environments and practices – www.educause.edu/coredata

EDUCAUSE Connect—multimedia collection of online resources on all of higher education IT– educause.connect.edu

Helpful Resources at Helpful Resources at EDUCAUSEEDUCAUSE

EDUCAUSE Center for Applied Research (ECAR)—high-quality research on top higher education IT issues– www.educause.edu/ecar

EDUCAUSE Learning Initiative (ELI)—teaching and learning programs and resources– www.educause.edu/eli

Net@EDU—advanced networking and policy resources– www.educause.edu/net@edu

Security Task Force—news, effective practices, discussion groups, meetings, and more– www.educause.edu/security

Documents

Top IT Issues in Higher Education Results from the 2008 EDUCAUSE Current Issues Survey