- Origin offices available to international visitors in

Granada

- Other entities that provide this service to international

and national visitors

- The roles and activities of the different types of offices

- How works these offices?

- Main professional tourist information

- Organization chart of tourism in Granada

- Organization chart of tourism in Andalusia

- Organization chart of tourism in Spain

- Other agencies that inform and promote tourism

ORIGIN OFFICES AVAILABLE TO INTERNATIONAL

VISITORS IN GRANADA

- GRANADATOUR.COM

Official website of tourist information of the City of Granada. This web

provide information in 11 different languages

All information first hand in the heart of Granada Open from 10.00 to

20.00 Monday to Saturday and from 10:00 to 2:00 p.m., Sundays and

holidays.

Call: 902 405 045/958 248 280

- SPAIN.INFO

In this web we can find more than 20 different languages:

Tourespaña has a network of 33 Ministries of Tourism abroad. Their role

abroad is essential for the implementation of the international tourism

promotion.

Tourespaña is the national tourism agency responsible for the marketing

of Spain in the world and promote environmental economic, social and

half sustainability of national destinations.

OTHER AGENCIES THAT PROVIDE THIS SERVICE TO

INTERNATIONAL AND NATIONAL VISITORS

- FITUR (FERIA DE TURISMO)

It is an event that is held annually at the trade fair of Madrid, IFEMA, Spain,

for five days in the months of January and February. It was considered the

second most important fair of world tourism.

- TRIVAGO

The company was founded in Germany in 2005 and is present in Spain since

2007. It currently has a database of more than 730,700 hotels worldwide

and receives about 45 million users per month in all of its 47 platforms

international.

- CETURSA

Since the late nineteenth century, Granada writer Ángel Ganivet, Consul of

Spain in Helsinki, in his "Letters" to a Grenadian daily, commented on the

idea of creating in the Andalusian Sierra Nevada Finland, thereby

stimulating the birth of snow sports on the tops of Granada.

- HOSTELTUR

Published since 1994. In 1996 OJD certifies its leadership in its segment.

It currently has 11,779 monthly issues.

With the advancement in the media of the century, has guided its

contents to the information you are looking for reflection and knowledge.

Analysis, interviews and reports are its main contents.

Hosteltur is the only means that you are

guaranteed to reach the entire tourism

sector.

Information Offices of the Central Administration.

(At origin and destination)

Information Offices of the Autonomous Community.

(At origin and destination)

Information Offices City Hall.

(At destination)

Provide economic funding

and participate in the sector

(Patronage Provincial Office)

THE ROLE OF THE OFFICES

THE FUNCTIONS OF THE OFFICES

- Manage all services related to care. - Guiding and advising visitors. - Coordinate, promote and market tourism products of its territory. - Promotion and support tourism enterprises. - Development of advertising campaigns. - Distribution of graphic material, audiovisual to meet the demands of information that is requested.

- Provide information on services of interest. - Information and orientation about the tourist offer of destination. - Information and orientation on tourist resources. - Provide information and guidance on tourist activities. - Receipt and handling of information requests. - Provide information on the operation of the provision of its travel services and regulation. - Inform and advise visitors about their rights and responsibilities as a user. - Attention to complaints and claims.

MAIN PROFESSIONAL TOURIST INFORMATION

In this organization chart we can see how the different roles and

responsibilities of tourism are distributed

Organization chart of Tourism in Granada

(Working in the north of Granada to create tourist packages with a wide range)

Organization chart of Tourism in Andalusia

In this chart you can see how the staff is comprised of tourism and trade.

In Spain, the department of tourism is linked to the trade.

Organization chart of Tourism in Spain

Other agencies that inform and promote tourism

As I mentioned before there are different agencies Tourist Information

Offices tasks that develop information and promotion of tourism. These are

the following, among others:

Bibliography:

http://es.slideshare.net/Candela69/tema-2-de-servicios-tursticos

http://es.wikipedia.org/wiki/Oficina_de_turismo

http://www.spain.info/es/

http://www.granadatur.com/

http://www.andalucia.org/es/

http://www.granada.es/ob2.nsf/in/JFYIQHT/$file/PRESIDENCIA_TURISMO_

0612.pdf

http://www.tourspain.es/es-

es/Conozcanos/Paginas/Organigrama.aspx?idEnt=1207

http://www.juntadeandalucia.es/turismoycomercio/opencms/transparenci

a/institucional/institucional_archivos/CTC_Organigrama.pdf

Antonio Jesús Morcillo Martínez