Tracy A. Stewart5425 Salem Walk Dr.

Austin, TX 78745Cell Phone (512) 705-0754

tracyb9@yahoo.com

Job Objective:  Work in a fast paced IT team where I can make a contribution with my knowledge of multiple platform systems, IT tools using my strong communication and organizational skills.

SERVER/TECHNICAL KNOWLEDGE and/or SKILLS:Redhat, CentOS, Fedora and Ubuntu Linux; Hadoop; Openstack; Networking; Monitoring Software including Nagios, Opsview, Pagerduty, Pingdom and Webmetrics; Windows Server (all versions including 03/08/12)/Active Directory Admin/Engineer; Linux System Administration; Exchange Server 2003, 2007, 2010; Windows SQL Server, Mysql, Postgres DB, Microsoft Access; Citrix Server; F5 Netscaler; Citrix Netscaler; DHCP, DNS, TCP/IP Networking and Routing

OPERATING SYSTEM SOFTWARE and PRODUCTION SOFTWARE: VMware Virtual Server/Vsphere; Hyper-V; CentOS7 KVM; Puppet; Cobbler; Bitbucket; Jenkins; Docker; GIT (version control); Github; FAST, SOLR/Lucene, Openstack; Cloudera (Hadoop); BASH scripting; Apache/Tomcat; Ganglia; EZG; Remedy, Salesforce, JIRA, Atlassian Confluence (wiki); all standard Microsoft Office products including Project and Visio; all Windows Operating systems including Windows 8/10; various other production/productivity software

HIGHLIGHTS:2/16 – Present Devops Engineer / Hadoop and Openstack

EvariantAustin, TX

Responsible for building out an internal on site datacenter from server build out to installing operating systems, configuring the networking and then building out an entire Openstack environment. I am the primary engineer for multiple hosted environments (Production, Development, QA) in SoftLayer datacenters. I have built out multiple Hadoop clusters using Cloudera. Additionally, I have been tasked with setting up multiple Jenkins servers to roll out code to our multiple environments. Taking advantage of Centos7 KVM hypervisors, I am able to create and maintain multiple servers and aid developers and QA engineers in performing their job functions. We have also put into place 2 different Citrix XEN servers and using these hypervisors created multiple servers for use within the company. I have also researched and put into place a development set of systems using Docker. It was decided after we rolled out Docker that the company would rather use Openstack to host these systems, so I researched Openstack and then created the whole environment without any assistance in a local on-site datacenter. From racking servers, to installing software, setting up networking and getting VPN access for groups.

Using AWS, we spun up a customer facing demo site and maintained the systems in the public cloud. Maintain and support 4 different domains (QA, DEV, DMZ and PROD) using Windows 12 domain controllers, setting up users, setting up groups and group policies. Setting up and maintaining OpenVPN systems using 2 factor authorization with Duo Security.

3/14 – 2/16 Linux System Administrator/EngineerHomeAwayAustin, TX

Responsible for building and maintaining infrastructure servers that support our applications, which are bare metal machines and virtual servers using Puppet, Foreman and Cobbler running Linux CentOS version 5, 6 and 7. Maintain over 350 applications used in our environment by working with developers to push out code, updates and patches. 24/7 support for applications by monitoring all processes, alerts and responding accordingly; troubleshoot issues within our applications and assist in recommending solutions for faster throughput. Work with Operations and Incident management teams to quickly manage and resolve complex issues and outages by engaging multiple teams including DBA's, Network Ops and the application owners. Set up new applications in our environment from start to finish by selecting which servers the applications should be deployed to, setting up environment, setting up DNS, setting up netscaler configurations and rolling out code from test/stage to production. Write and work with scripts to automate processes within our environment. Work with developers on a daily basis to answer questions specific to the applications they support. Document processes for the department using Atlassian Confluence(wiki). We are also responsible for maintaining compliance with our environmental using security and trustworthy computing policies. Train other staff members and help them learn our systems and processes.

9/09 – 2/14 Systems Engineer in DevOpsDell, Inc. / Message OneRound Rock, TX

Promoted to Systems Engineer in DevOps In March 2011Responsible for building and maintaining infrastructure servers for Message One (M1) that supports and runs the SAAS enterprise disaster recovery/continuity and archiving software, EMS and the notification and alerting software Alertfind in multiple world wide datacenters using Puppet and Cobbler with the base systems running on Linux (CentOS v. 4, 5, & 6). Monitor all processes, alerts and respond accordingly. Document processes for the department and publish them on a network sharepoint site. Run custom customer exports of data for offloading of customers and also run custom imports of data for new and existing customers. Work with all departments within M1 to communicate all issues, problems and resolutions. Control all changes for each datacenter on the application side using a standard change management process and monitor all changes, document all of the changes and communicate to all of the various departments the progress and completion of these changes. Maintain a full lab environment of Windows 2008r2 servers with the applications installed for all datacenters. To do this I had to keep a full working setup of Windows AD, Microsoft Exchange 2007/2010 and integrate it with the EMS client side software so troubleshooting software bugs and problems could be done after rolling out new code to the datacenters. Work with development on software bugs and enhancements with a working knowledge of Postgres DB, Microsoft SQL Server and Java. Write scripts using BASH to execute commands across many boxes and make available to all engineers on a universal MCP server.

10/09 – 3/11Enterprise Senior Technical Support Engineer

Hired as an L2 agent after working as a contract employee for Adecco. Taking all escalations from L1 agents worldwide to resolve outstanding issues with the cases that can’t be handled by L1 agents. Working alongside other L2 agents, as well as other various departments to resolve issues within our software for our customers. I have also been primarily SME on some core essentials of the Message One products and I have created training documents, knowledge base articles and training classes for our agents. Using Windows server 2008R2 with AD and Microsoft Exchange Server 2007/2010 maintain a full lab replicating a customers environment. Then also install Windows server 2008R2 on HyperV virtual machines with a server set up for each of the datacenters that we support (Plano, London and Chicago).

5/09 – 9/09 Contract w/ Dell Inc. / Message One SAAS SupportAdeccoAustin, TX

Support Dell/Message One, proprietary software used primarily for disaster recovery, email security and email archiving and email continuity. This includes, but is not limited to, answering and problem solving with customers to resolve software issues, maintenance of the various software and integration between customer’s servers and our software. The server platforms are 2003 and above, Exchange 2003 and 2007and Lotus Notes/Domino servers. It is very important that we have constant communication with customers and deal with high level Network engineers and management within the customers organization to handle a variety of issues and challenges.This was a contract position.

8/07 – 8/09 Legal Application SpecialistCentex Homes Corporation2728 N. Harwood St.Dallas, TX 75201

Responsible for the operation of all Corporation Law Department software and training, as well as providing on-site Corporate Legal Desktop (CLD) support. I act as a Law Department liaison to the Corporation Information Technology Department and coordinate CLD support functions with users, the Homes Information Technology Department, and the Corprasoft technical support team. Responsible for the legal staff training on all of the desktop applications, including Word, PowerPoint, Excel, Serengeti (electronic billing) and many other software packages. Many of my duties include, but are not exclusively listed below:

Evaluate and test all software prior to installing on the Law Department computers Administration and maintenance of Interwoven server Determine whether equipment malfunctions are a result of a software or hardware problem and access appropriate resources to

resolve the problem Help select software applications appropriate to the Law Department; analyze third-party software packages to determine the

viability of the packages for the Law Department Function as the Law Department's liaison with software vendors and maintain vendor press releases regarding software and

software updates/upgrades; report all software bugs to the appropriate vendors and keep a record of all such bugs and the

anticipated “fix” date Interface with vendors, consultants, and user groups to enhance knowledge of new trends in software applications Maintain an inventory of all hardware and software used by the Law Department, as well as documenting installation of all

software products used Provide new hire software and telephone training, as well as ongoing user applications training Develop and continually update the Law Department's in-house training programs, including documentation and curriculum for

same Perform advanced software functions in the maintenance and creation of templates and macros Maintain Law Department intranet site on Sharepoint Responsible for maintenance of electronic invoicing system and for processing outside counsel invoices

I support all of the Homes and Corporate legal staff daily on any issues that arise on their computers and assist them in any issues that they might have. I deploy new imaged computers to all of the legal staff and configure them with all of the company’s legal application software. One of the keys to my position is that I must always be patient, empathetic, pleasant, organized, resourceful and possess strong problem-solving and PC troubleshooting abilities. To work in this environment I must also have outstanding customer service skills. I must always work for the “customer” and provide the best service necessary to maintain their trust and their assurance that we are always here to make their job easier.

8/04 – 8/07 User Support SpecialistSedgwick, Detert, Moran & Arnold1717 Main Street #5400Dallas, TX 75201

First line contact/support for all users within the Dallas, Houston and Austin Offices. There are over 150 local users in this world wide firm. I trained all of the users within the Texas offices on all software packages used. I continually maintained their training by holding weekly classes on our software packages. I was responsible to backup the Network Engineer in all of the functions of running and maintaining the local servers as well as the servers across the WAN. During my last 6 months we migrated all of the firm users to an Active Directory Domain. I setup users on all necessary servers. Another function of my position was to configure, upgrade, maintain and troubleshoot all of the desktop PC hardware, laptops, video-conference equipment, telcom equipment, PDAs, HP printers and other peripherals in a networked environment. I set up users on the Teltronics phone system and made all phone system add, moves and changes. I set up users on Citrix and monitored the remote network access. I setup and monitored all video conferences within our office. SDMA uses Concordance and Summation for their Litigation Support needs. I must be proficient in these applications to make sure our Litigation department is always up to speed on the software so that they can perform their jobs efficiently. Customer service and my ability to always help the users was always a very big part of my position and a key in my position at SDMA.

4/04 – 8/04 Litigation Support SpecialistLaw Office of Cary Jay CrossIrving, TX 75063

Working as a Litigation Support Specialist for a plaintiff attorney. Handling all of the general office duties, phone systems, computers, and all of the litigation support work for all of the cases in the firm. This was a temporary position.

8/98 – 4/04 Network/Systems Manager and FSI ManagerLaw Office of Windle Turley6440 N. Central ExpresswayDallas, TX 75206

Certified Network Administrator of a Novell 4.11 Network (100 users) and Windows NT/2000/2003 Network(15 servers). Maintaining these networks included setting up and maintaining all users, user groups, and security throughout all of the systems. Manage and maintain company Internet site, router access by all users within the company, while also managing in house DNS servers (both internal and external), 3 different email servers, 3 web servers, 2 document scanning systems, 6 HP digital senders, 2000 active directory server and an anti-virus server. Configuring all of the existing hardware to access the Internet and set up company wide email systems. Installing all software packages on the network as well as on local hard drives and configuring the machines to run the software appropriately. Installing all hardware, including installing new machines, upgrading existing machines and recommending and purchasing equipment necessary to expand the company’s resources. While maintaining and supporting the in-house equipment, I was responsible for all the computer equipment throughout our company (which includes a ranch in Oklahoma, the owners home office and computer equipment on a personal jet). Also responsible for providing T-1(thru a separate T-1 and separate DNS server) access for all the tenants in the building as well as providing internet mail service thru an onsite mail server for each specific tenant. Also, provide wireless access to an additional building 1.5 miles from current building. Responsibilities also included providing all of the training throughout the company for all software packages. Troubleshoot all computer problems in the office as well as in the field and solve them in a timely manner. Answer all end-user questions in the

office as well as in the field with respect to computer problems, and various software issues. I was also a key player in choosing, planning and implementing a new phone system for the firm. I was also responsible for all the video preparation and set up of all the presentations for trials. I managed a team of people who prepare, deliver, setup, and run all of the hardware and software necessary to display a finished product throughout trial.

8/97 - 8/98 MIS ManagerDenitech Corporation

5/97 - 8/97 Network Administrator City of Richardson Police DepartmentOdesco Temporary Service

2/94 - 4/97 Systems Manager / Customer Service ManagerGehan Homes, LTD.1101 N. Union Bower Rd., Suite 160Irving, TX 75061

8/92 - 2/94 Relocated to the Dallas area and did independent computer consulting within the area as well as in the Seattle area.

1/90 - 8/92 Network Administrator / Assistant Firm AdministratorKueckelhan Crutcher & Co., Certified Public Accounting Firm, Seattle, WA

12/81 - 8/88 Data Processing ManagerHelly Hansen (US) Inc.Redmond, WA

EDUCATION: University of WashingtonBusiness Administration