I’m OKNeed

to impro

veNotes

Customer ServiceGiving information to customers over the phone and/or face-to-faceDealing with customers in a friendly mannerNote messages clearly from phone calls and other conversationsAdministrationUnderstanding straightforward and complex written informationFollowing verbal instructions to carry out tasks

Asking questions to obtain informationUnderstanding and acting on written informationSummarising information from documents

Understanding alphabetical order when filing

Information TechnologyCreating appropriate resources and posters

Completing forms on paper or screen

Keyboard – use of punctuation marks

Health and SafetyFollowing written instructions

This resource is a product of the Traineeship Staff Support Programme 2014. The Traineeship Staff Support Programme is commissioned and funded by The Education and Training Foundation and managed by the Association of Employment and Learning Providers (AELP).Please note all resources have been created in the colours and fonts stipulated by The Education and Training Foundation. These can be changed to meet the need of your individual

This resource was produced by Cambridge Regional College in partnership with:

Acting in accordance with graphical signs

Customer Service Assistant