Transition Phases

Second Generation Offshore Software Outsourcing

From Uncertainty to Security

SafeHaven Program Overview . . . . . .1

Vietnam: Its Time Has Come . . . . . . .2

Offshore Services . . . . . . . . . . . . . . . . . .3

Offshore Skills . . . . . . . . . . . . . . . . . . . . .4

SafeHaven Migration Approach . . . ..5

The Five Phases of Migration . . . . . . .6

Due Diligence . . . . . . . . . . . . . . . . . . . . .7

Planning . . . . . . . . . . . . . . . . . . . . . . . . . ..8

Preparation . . . . . . . . . . . . . . . . . . . . . . .8

Transition . . . . . . . . . . . . . . . . . . . . . . . . .9

Transformation . . . . . . . . . . . . . . . . . . . .9

Knowledge Transfer . . . . . . . . . . . . . .10

Offshore Health Check . . . . . . . . . . . .11

TABLE OF CONTENTS

Welcome to Safety.

Adventure has its place, but not in your offshore technology

strategy. As you work to achieve greater IT efficiency and expand

your resources through offshoring, you are also seeking a safe

haven from the many storms that can affect the marketplace

from economic crises and political unrest to business corruption

and talent shortages.

Harvey Nash has spent roughly 10 years cultivating two world-class

offshore safe havens in Vietnam, a country that has become one

of the decades greatest economic development success stories,

a land of growing innovation and the home to a young, rapidly

expanding and technically gifted workforce.

Together, Harvey Nash and Vietnam offer a secure, experienced

and proven offshore solution in a world of uncertainty. Our

SafeHaven program, outlined in detail in this article, offers

businesses with struggling offshore projects and partnerships

a safe, secure and successful migration to a Harvey Nash

Offshore Center of Excellence. I invite you to read, learn and

get to know Harvey Nash Offshore and our SafeHaven program.

Sincerely,

Anna FrazzettoVP of Technology Solutions

Harvey Nash USA

Second Generation Offshore Software Outsourcing - From Uncertainty to Security

Harvey Nash Insight | P1

When an offshore provider fails to meet expectations and putstechnology objectives at risk, what are your options? A world,literally, of offshore locations and vendors stands at the readyto serve. But, you need much more than a new provider orchange of scenery. You need an offshore safe haven whereseasoned offshoring experts and highly skilled technologistsrapidly and rigorously transition struggling projects intoworld-class IT solutions.

Harvey Nash SafeHaven Program

Your customers and your business objectives do not have to paythe price for a failing offshore relationship. Harvey Nash hasdeveloped a SafeHaven program designed to restore excellenceand performance to struggling or failed offshore projects.Combining rigorous migration processes with our proven solutiondelivery approach, Harvey Nash SafeHaven offers certaintyassured results, rapid transition, guaranteed standards ofexcellence, steadfast technical and service teamsto businessesin need of a profound offshore solution upgrade.

Harvey Nash Offshore Credentials

Harvey Nash has been delivering world-class software servicesfrom Vietnam for nearly 10 years. Our long track record of successand growing list of global customers are evidence of our ability todeliver the offshore results and support businesses demand:

A minimum 10% decrease in operational costs.

Re-invigoration of performance and quality.

Flexible, responsive, expert service.

First-rate IT skills and professionalism.

Mitigation of offshore provider migration risks.

Two Offshore Development CentersVietnam

We have two offshore development centers in Vietnam:one in Hanoi with 3,400 staff members and the other inHo Chi Min City with 1,100 staff members. We are alreadya trusted partner for the likes of Barclays Bank, Honda,msnbc.com, Discovery Channel, Petronas, Unilever, Hitachi,Capita and even the U.S. government. Through independentauditors, Harvey Nashs offshore development centers areCMMI Level 5, ISO 27001 and BS 7799 certified.

A Model Designed to Flourish

Our success is underpinned by a business model in which

Harvey Nash Inc. takes full commercial and deliveryaccountability. For both legal and contractual purposes, we

are a fully regulated, publicly traded company with offshorecenters. We are not a foreign company with a few employeesin the U.S.

Our approach to the management of projects is open andcommunicative.

We encourage small initial engagements, which naturallygrow in size as relationships mature.

We protect your information as if it were our own. Ourcenters are BS 7799 and ISO 27001 accredited.

Technical Talent: Capabilities & Capacity

The breadth and depth of our technical and organizational skillsare first class. Most of our employees are college graduates andmost have second degrees. New employees typically spend 18very intensive months on local assignments before they areallowed to work on offshore projects.

We have an incredibly low staff turnover of 6%. The outstandingquality of our teams combined with the stability and loyalty ofour workforce give clients tremendous confidence in our abilityto take on challenging assignments, demanding deadlines andseemingly impossible projects.

HARVEY NASHAN OFFSHORE SAFE HAVEN

What Results Can You Expect?

Significant Cost ReductionsFor a business already using a first generation offshoreprovider, Harvey Nash expects to drive down costs by atleast 20% and lower long-term overall cost of ownership.The pressures driving up costs in places like India will notimpact Vietnam for many years, enabling us to offerextremely competitive rates.

Delivery Excellence & Productivity GainsWe have an exceptional record for on-time and on-budgetdelivery, but thats just a starting point. Our flexible,customizable processes boost development productivity by asmuch as 35%. Your industry has its own tempo driving thetiming and rhythm of change. We will help you beat that cycletime in order to get ahead of your competitors.

Value-Added ServicesThe first global wave of outsourcing focused on commoditizedsoftware development and support. Were a second generationsupplier and thus provide much wider technology, industry andbusiness process expertise. We dont just create code. Wecreate business-focused code and support you across theboard to increase your business success.


Global Business Center

WTO member since 2007

Elected to United Nations Security Council in 2007

Comprehensive commitment to intellectual property rights(IPR) protection, which includes belonging to the followinginternational IPR organizations and agreements:

- WTO/TRIPS (IPR in general)since 2007

- Berne Convention (copyright) since 2004

- Madrid Protocol (trademarks)since 2006

(Madrid Agreementsince 1949)

- Patent Cooperation Treaty (patents)since 1993

- Paris Convention (priority rights)since 1949

- Hague Agreement/Geneva Act (designs)non-member

The Economy

Second fastest GDP growth in Southeast Asia (China is firstin this category)

One of the fastest growing economies in the world with aneconomic growth rate that has exceeded 8% GDP over theprevious three years and is predicted to hit 7-7.5% in 2009

Major foreign investors include HSBC, Prudential, Microsoft,Intel and IBM

Talent Resources

Over 90,000 IT graduates in Vietnam growing byapproximately 9,000 each year

Low turnover rates averaging less than 10%

A large segment of the population speaks both Vietnameseand English

13th most populous country in the world, expected to reach90 million by 2010

Unemployment: 5.1%

Average age of 27 (compared to 37 in the U.S., 40 in the UKand 44 in Japan)

94% male and 87% female literacy rates (one of the highest inthe world)

Industry Recognition

Ranked #5 on PricewaterhouseCoopers 2007 and 2008 top20 emerging markets list (EM20)

Ho Chi Minh City ranked #4 in Business Weeks TopEmerging Outsourcing Cities

Ho Chi Minh City ranked #4 in the Global Services-TholonsStudy of the worlds Top 50 Emerging Outsourcing Cities

Hanoi ranked #12 in the Global Services-Tholons Study of theworlds Top 50 Emerging Outsourcing Cities

World Bank recently described Vietnam as one of the bestperforming developing economies in the world

The Importance of Education

Science-based subjects are the first choice for 83% ofstudents at Vietnamese universities

Vietnamese universities are producing technology graduatesat a rate of 4:1 compared to most Western countries

Vietnam currently has more than 250 public universities andthat number is rapidly growing

In the 2007 and 2008 ACM International CollegiateProgramming Contest, Vietnamese universities finished aheadof schools like Harvard, Northwestern, Georgia Tech, VirginiaTech, and India Institute of Technology

Since 2003, Vietnam has won 35 medals at the InternationalMath Olympiad (13 Gold, 15 Silver and 7 Bronze)

VIETNAM: ITS TIME HAS COMEVietnam is rapidly becoming a hub of technology and innovation excellence thanks to a growing economy, a young, motivated

workforce and dedicated government commitment to welcoming businesses and encouraging IT growth. Here are just some of the

many reasons why Vietnam has rapidly become a world-class offshore destination.



Harvey Nashs backgroundand reputation in recruitmentgave us confidence in ourdecision to extend ourdevelopment team throughoffshoring.

Mark Thompson, Managing Director,CedarOpenAccounts

Our Services at a GlanceHarvey Nash offers the following softwareservices:

Application DevelopmentThe provision of custom development andsystems integration covering architecture, design,application development and a full testing service.

Application Migration and TransformationThe transformation of existing systems typicallyfrom older technologies to modern platforms,e.g. JAVA, .NET.

Application ManagementThe support, maintenance and enhancementof existing applications to support business atagreed service levels.

Software Product Development & SupportAimed at Independent Software Vendors, thisservice line provides development, maintenanceand enhancement of a third party's product(s) topublished roadmaps and defined service levels.

Testing ServicesOur QA center provides a full testing service thatcovers system, user acceptance, regression, loadand stress testing. We are able to offer the latestbest practices, automated tools and techniques.

Harvey Nash delivers either discrete projects andservices or dedicated development teams thatoperate under the control of our clients.

ConsultancyWe assess your processes, organization,methods or tools and provide evidence-basedrecommendations, which are catalysts for speedyand effective transformational change.

The productivity, teamworkand extraordinary talent thatHarvey Nash Offshore canprovide has further enhancedour view of their capabilities.

Ted Williams, Managing Director,Orchard Information Systems

We decided to dip our toe inthe water with a 90-day trialof a software developmenttester. It was very positiveand gave me confidenceto move forward, and wenow have 16 Harvey NashOffshore people working onour business.

JoAnne Kennedy, Vice President,msnbc.com


The technical expertise of Harvey Nash developers, architects

and analysts includes the following skill sets:

SDLC Approaches

Waterfall Agile (Scrum and XP) RUP

Project Management Method

Scrum PRINCE2 PMI

Development Platforms,Languages & Technologies

Microsoft- .NET Framework 1.0, 1.1, 2.0, 3.0, 3.5- C#- ASP.NET, ASP, VB Script- VB.NET, Visual Basic- Enterprise Library- Visual C++ / MFC / ATL / STL- SharePoint, BizTalk

Java- J2EE, JSP, Servlets,- JDBC, JMS, RMI, JNDI, EJB

Web Technologies- HTML, CSS, JavaScript,- Ajax, DHTML- XML, XSL/XSLT

Web Services and Message-Oriented Middleware- SOAP, REST- Windows Communication Foundation (WCF)- Microsoft Message Queuing (MSMQ)- Java Web Services (JWSDP and WSIT)- TIBCO (Message Broker, RV, RVTX)- IBM WebSphere MQ (MQSeries)

Other Development Environments and Technologies- C, C++- PHP- Perl- Python- Progress 4GL / ABL, OpenEdge DBMS- WAP, GPRS

Database Environments,Query Languages & Reports

Oracle RDBMS, PL/SQL, Embedded SQL Oracle Forms and Reports SQL Server, T-SQL SQL Server Reporting Services (SSRS) Crystal Reports MySQL PostgreSQL IBM DB2 Sybase

Operating Systems

UNIX: Linux, Solaris, OpenBSD Microsoft Windows NT / 2000 / XP / 2003 Windows Mobile, Windows CE MacOS, Mac OS X Symbian, Palm OS

Domain Expertise

Application Integration B2B and B2C Ecommerce solutions Banking Management Systems Content Management and Web Portals Customer Relationship Management Systems Financial Management Systems General Insurance Human Resource Management System Life and Pensions Management Information Systems Online Training Management Private Medical Insurance Supply Chain Management Telecom Third Party Software Development and Maintenance Wireless Applications and Mobile Internet

Test Automation Tools

Mercury QuickTest Pro, LoadRunner Selenium (Internet Explorer, Firefox, and Safari) Visual Studio Team System 2008Test Edition Eggplant Functional Tester OpenSTA JUnit, NUnit, VSTS, CppUnit (unit testing)

OFFSHORE SKILL SUMMARY



The next several pages of this article outline in detail the full

breadth of methodologies, tools, processes and reporting

systems the SafeHaven migration can offer. However, each is

carefully tailored to the business, technology and service

requirements of the client. We want you to know how

extensive and intensive our offshore processes can be, but

also understand that we are flexible in customizing the size

and scope of solutions to your specific needs.

Methods & Tools

Our baseline methodology is the Rational Unified Process (RUP),

but whatever software development lifecycle youve adopted

we will be able to support it. We are fully conversant with

DSDM, Agile and the waterfall methodologies. We are used to

working with adaptations of all these methods. For project

management, our main skills are in PRINCE2, PMBOK and Scrum.

We use a number of off-the-shelf and custom tools to help

monitor, control, improve and report on the quality of our

projects. Tools include a mix of commercial packages, like MS

Project, Microsoft Team Foundation Server, IBMs Rational and

custom systems for issue tracking and defect management.

Independent Quality Management & Testing

We assure quality software development through:

A combination of robust yet flexible processes.

The utilization of fully integrated tools.

A culture of delivering excellence.

A proven execution approach.

Our achievement of the highest internationally recognizedaccreditations.

A commitment to continual improvement.

Our Quality Management

System (QMS) underpins

our software development,

configuration and project

management activities.

Embedded in these

processes are tools that

support the tracking,

monitoring and

management of processes

with appropriate and instantaneous information. We constantly

strive for practical improvements through a program of

measurement, analysis and refinement.

Requirements & Design

Our engagement model is designed to meet the challenges of

software development involving a foreign country. We deliver

projects using an onshore-offshore model. We project manage

locally and involve local onshore teams in business analysis, but

leverage an offshore team for the bulk of design, development

and testing.

Many companies have been frustrated by the quality of

offshore business analysis work. That is not a problem

for Harvey Nash. Our offshore staff is very comfortable

questioning, challenging and proactively pushing forward

ideas. They are highly insightful analysts. The strong business

analysis skills of our offshore teams dramatically reduce the

risk of a misinterpretation of your business needs, helping

to ensure your solutions are right the first time.

Dependable Governance

We stay visibly on course, on time and within budget through

an effective balance of...

People-based leadership techniques which enable/empowerpeople to get things done.

Management and control techniques using PRINCE2, PMBOKor Scrum, depending on your standard.

A C3i (command, control, communications and intelligence)framework, which sets goals, monitors achievement, analyzesprogress, communicates widely and informs courseadjustments as necessary.

Reliable Service Delivery

Our onshore Engagement Manager is the local point of contact for:

Service Delivery: service level management, capacitymanagement.

Service Support: incident management, problemmanagement, change control, configuration control andrelease management.

Financial Management.

SAFEHAVEN MIGRATION APPROACH


Assured Delivery

Harvey Nash utilizes a five-phase risk-reducing

migration approach:

Phase I: Due DiligenceTo establish precisely the status of services that

may be outsourced to us, i.e. your Current Mode of

Operation (CMO). It provides the baseline against which

future performance and improvements will be monitored

and is the foundation for a successful business partnership.

It is normally a pre-contract activity.

Phase II: PlanningTo agree on the specific improvements, including

updated SLAs and performance measures, that you want to

achieve in the Desired Mode of Operation (DMO). Additionally,

to produce a detailed plan for implementing those changes,

including milestones well use to validate progress.

Phase III: PreparationTo begin the knowledge transfer process,

which enables us to build adequate domain expertise, and

to initiate the delivery services, governance arrangements,

technical environments, frameworks licenses, etc., which must

be in place for Harvey Nash to assume responsibility for the

agreed systems and services.

Phase IV: TransitionTo move the CMO as is to our SafeHaven

without any disruption to ongoing business operations.

Immediate cost savings will be realized but stabilization is the

key goal, followed by implementation of appropriate

quick wins to improve cost effectiveness and service quality.

Phase V: TransformationTo enhance all aspects of performance

and further drive down costs by moving from the CMO to the

DMO. As the DMO is rolled out, the focus changes to a joint

program of continuous improvement.

Each of these phases is explored in detail in the following pages.

THE FIVE PHASES OF MIGRATION



Purpose

Separate from the due diligence you need to undertake to gain

assurances about our services, people and performance, our due

diligence process precisely establishes the Current Mode of

Operation (CMO) for services that may be outsourced to us..

Activities

The heart of our process is a systematic, qualitative and

quantitative audit that allows us to produce an authoritative

inventory of the scope, status and performance of your

CMO. The audit is comprehensive and covers current

arrangements for:

Services outsourced.

Demand management, e.g. project justification, configuration

control and fault reporting.

Portfolio management, e.g. business activity.

Modeling, prioritization of requirements and change control.

Program and project management, e.g. use of PRINCE2,

PMBOK or Scrum.

Documentation management, e.g. systems, code, procedures,

contracts and policies.

Resource management, e.g. staff development, utilization

and profiles.

Financial management, e.g. accounting, regulatory

compliance and budgeting data about the costs of projects.

Asset management, e.g. software licensing and infrastructure

e.g. language, database, OS and hardware platform(s).

Development and design processes, e.g. SDLC, architecture,

database and system.

Performance monitoring, e.g. transaction and data volumetric,

Service Level Agreements (SLAs), Critical Success Factors

(CSFs) and Key Performance Indicators (KPIs).

Client SWOT (strengths, weaknesses, opportunities and

threats) analysis of services and systems.

The other key tasks in due diligence are a joint risk assessment

to identify, mitigate and manage areas of high risk, and the

production of a draft Desired Mode of Operation (DMO) Report,

which begins to define the improvements to be achieved, new

SLAs, etc.

Deliverables

Statement of Work - the scope, pricing, delivery and

management of all included services.

CMO Report - the audit results baseline to be included

in the contract.

Draft DMO Report - our first cut assessment of obvious

improvements including SLAs.

Proposal including sizing and costing of the transition

and ongoing support projects.

Draft Project & Quality Plan for the transition project.

DUE DILIGENCE PHASE


Purpose

The planning phase has two goals:

To agree on the specific improvements, including updated

SLAs and performance measures, you want to achieve in the

Desired Mode of Operation (DMO).

To produce detailed plans for implementing those changes,

including the milestones well use to validate progress.

Activities

This phase is very intensive and focused so we can reach critical

agreements as quickly as practicable. Key tasks are to:

Assess the CMO in detail (technical, operations, people, data,

processes, organization, etc.) using SWOT and gap analysis to

agree what is excellent, adequate, broken or non-existent.

Prioritize all outstanding change requests and fault reports,

and all emerging/long-term requirements for implementation.

Develop the DMO (technical, operations, people, data,

processes, organization, etc.) from the above assessments.

Produce a detailed implementation plan for the Preparation,

Transition and Transformation phases.

Produce the detailed Knowledge Transfer Plan setting out the

process by which we will build our domain experience.

Deliverables

DMO Report describing what the future will look like.

Project & Quality Plan for the transition project.

Knowledge Transfer Plan.

Purpose

The preparation phase has two goals:

To begin the knowledge transfer process, which enables us to

build adequate domain expertise, and to start proving that

capability on appropriate code changes.

To initiate the delivery services, governance arrangements,

technical environments, frameworks, licenses and everything

that must be in place for us to assume responsibility for the

agreed systems and services.

Activities

Knowledge transfer is described below. The second strand is

essentially about administration, organization and facilitation.

It makes sure everything is up and running, tested and ready

for formal transition to start. Together we:

Set up and test all the working procedures, standards and

methods.

Create and test the governance organization.

Install and test the required infrastructure, environments and

libraries, etc.

Complete any required contract work, obtain licenses, etc.

Assign staff and build teams.

Produce a Communication Plan to keep everyone in touch

and up to speed.

Deliverables

Full transition framework ready to roll.

Communication Plan.

Contract Implementation Plan.

PLANNING PHASE PREPARATION PHASE



Purpose

To move the CMO as is to our SafeHaven without anydisruption to ongoing business operations. Immediate costsavings will be realized and some quick win improvementswill be implemented, but stabilization is the primary andimmediate goal.

Activities

At the end of this phase the CMO will have been migrated fullyto Harvey Nash and an agreed set of quick wins implemented.A number of tasks are involved:

Transfer of the CMO without any change.

Establish a stable platform by a short period running as iswith no change to functionality, agreed SLAs, etc.

Deliver business critical change requests and bugs.

Deliver quick win improvements.

Validate CMO actuals, e.g. data quality, transaction volumesand mixes, for their impact on expectations for the DMO.

Enhance our knowledge base.

Deliverables

The CMO operational under Harvey Nash.

Transition Report how the transition worked compared tothe plan.

Transitioned CMO Assessment how well the CMO alignswith expectations and any impact on the DMO.

Functionality improvements through implementation ofselected change requests, bug reports and quick wins.

Purpose

To enhance all aspects of performance and further drive downcosts by moving from the CMO to the DMO. As the DMO isrolled out, the focus evolves into a joint program of continuousimprovement.

Activities

The continuous improvement of every aspect of operation,from requirements capture to infrastructure optimization, by:

Driving down costs by flexible approaches like open bookaccounting, improved efficiency and effectiveness.

Improving value for money and competitiveness throughinnovation, earlier delivery and better evaluation andprioritization of future work.

Improving business alignment, strategic planning andimplementation.

Integrating business process and application design forseamless end-to-end processes.

Enhancing application functionality.

Improving performance by increased capacity and capability(ask about our Non-Stop Development service).

Simplifying maintenance, and improving reliability andflexibility through technical architecture/design.

Refreshing technology to use the most productive toolsand techniques.

Constantly seeking to improve SLAs.

Developing a strong trusting partnership.

Energizing and enabling our people.

Adopting better methods and techniques.

Deliverables

DMO Transformation Report comparing actual and plannedachievements, focusing particularly on realization ofbusiness benefits.

(Ongoing) SLA, CSF and KPI Performance Reports.

TRANSITION PHASE TRANSFORMATION PHASE


We have all the technical expertise to support you but willneed to develop a thorough understanding of your specificdomain before we can assume full responsibility. We havemany vertical market skills but may need to build orstrengthen skills to meet your needs.

We achieve this by an effective mix of training, research,meetings and early value-adding delivery work. The wholeprogram of work is set out in a Knowledge Transfer Plancreated jointly during the Planning Phase.

Induction Training

The ideal first step is for our team to attend the same generalinduction training as your new employees. This aligns our teammembers with your organizations history, values, culture,structure, personalities, goals and priorities. Any specialinduction modules for IT new starts as well as any relevanttechnical development courses should be attended as well.

We can attend scheduled events with other new starters orsessions specifically for our team. These activities are normallycompleted during the Planning Phase.

Familiarization Research

We obtain copies of all relevant documentation (applications,methods, standards, code, etc.), typically as part of our DueDiligence investigations. These are analyzed and an individualfamiliarization program is developed for each team role toensure everyone has read and assimilated all appropriatedocumentation.

The backbone of this activity is reading but for specialist rolesit will include detailed code reviews to understand how codehas been structured, written and documented. Questions,uncertainties and anomalies are collated and ready for followup meetings with members of your team. This research is partof the Planning Phase.

Validation Meetings

These are peer group meetings between/among groups such

as project management, database, quality, testing, architecture

and programming specialists. The meetings allow us to

address any issues arising from our reading/review cycle,

test our understandings and discuss your approach to the

project and why standards and techniques were adopted.

In short, they allow us to get inside your head, understand

your motivations and identify opportunities for improvement.

We also have internal reviews where different disciplines from

our team compare notes and ideas. These meetings are all part

of the Preparation Phase.

Value-Added Delivery

Formal transfer of full contractual responsibility for support,

maintenance and development occurs in the Transition Phase.

However, we seek to begin picking up this work as quickly as

possible in the Preparation Phase because experience confirms

that real work is by far the most effective way to test, cement

and enhance our growing knowledge and capabilities.

Our preferred way to work quickly into the heart of a system

and its code is to adopt responsibility for testing, but there

are many other suitable tasks. They will often be the types of

projects that rarely get to the top of your priority lists, but they

are usually cost justified and often very well received by the

business and/or IT community:

Implementing carefully selected change requests.

Fixing bugs with localized impact.

Reverse engineering documentation.

Undertaking specialist reviews.

Completing technical transformations.

Delivering Wiki functionality.

Providing functional and non-functional improvements

for loosely coupled/fairly self-contained enhancements.

Suitable tasks can be identified at any time during the Due

Diligence, Planning and Preparation Phases. The key selection

criteria are that the work adds real value, presents low risk to

ongoing operations and is appropriate to our growing levels

of competence and confidence.

Open Communications

Finally, we are very alert to the sensitivities of your team

members for whom this change may create uncertainty and

doubt. We work with you to understand these concerns and

ensure that early contacts between our teams provide the

reassurances you and your people desire. We work to break

down barriers and go on to build mutual confidence and trust.

KNOWLEDGE TRANSFER



THE TWO-MINUTE OFFSHORE HEALTH CHECK

If you have mainly 1s and 2s, you can probably fix those by yourself, but feel free to give us a call. Well happily spend some timetalking over your plans and theres no charge!

If your scores are a mix of 2s, 3s and maybe a 4, things are not too bad, but there are danger signals. Why dont we talk yoursituation over. It wont cost you anything, and we probably have some good solutions you can consider.

If you have a few 4s and 5s, you have some very specific challenges. We know how to fix them.

If you scored mainly 4s and 5s, then you need to take effective corrective action and soon. We can help and fast.

To analyze your offshore health, please call Anna Frazzetto our VP of Technology Solutions at 201-914-2388or e-mail [email protected]

Second Generation Offshore Software Outsourcing

From Uncertainty to Security

Contact Us

For more information on Harvey Nash Software Services, please contact us:

New Jersey Office1680 Rte 23 North, Suite 300

Wayne, NJ 07470

Tel: +1 (201) 914-2388

Fax: +1 (973) 696-3985

E-mail: [email protected]

Illinois Office415 North LaSalle Street, Suite 415

Chicago, IL 60654, USA

Tel: +1 (312) 543-7314

Fax: +1 (312) 527-4090


Connecticut Office1 Corporate Drive, Suite 522

Shelton, CT 06484, USA

Tel: +1 (203) 925-3334

Fax: +1 (203) 225-0560


Documents

Transition Phases