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State of Florida Agency for Workforce Innovation Unemployment Compensation Unemployment Compensation Claims and Benefits Information System (UCCBIS) UCCBIS Requirements Development UCCBIS Requirements Definition Document

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Page 1: Unemployment Compensation Claims and Benefits

State of Florida

Agency for Workforce Innovation

Unemployment Compensation

Unemployment Compensation Claims and

Benefits Information System (UCCBIS)

UCCBIS Requirements Development

UCCBIS Requirements Definition Document

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Document Control

Change Record

Date Author Version Change Reference

3/24/2010 Tad McDonald 0.01 1st draft of document created.

3/25/2010 Tad McDonald 0.02 Added RFQ language, Executive Summary

3/26/2010 Tad McDonald 0.03 Updates

4/2/2010 Wayne Messina 0.04 Updated 2.3, Deleted 2.5

4/5/2010 Tad McDonald 0.05 Added Glossary

4/6/2010 Tad McDonald 0.06 Expanded/Rewrote Executive Summary and

added Case Management in Section 5

4/8/2010 Tad McDonald 0.07 Added/Modified Assumptions and added more

descriptive text about account management and

the relationship between business rules and

requirements

4/12/2010 Wayne Messina 0.08 Modified approach and revised project scope.

4/18/2010 Andy Loveland 0.09 Included Business and Architecture sections

4/19/2010 Wayne Messina 0.10 Included Attachments and updated all section

references.

5/04/2010 Wayne Messina 1.00 Updated requirements and finalized document.

Review

Name Role Date

Wayne Messina 4/11/2010

Andy Loveland 4/18/2010

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TABLE OF CONTENTS

1.0 EXECUTIVE SUMMARY ............................................................................................................. 5

1.1 INTRODUCTION .............................................................................................................................. 5 1.2 VISION FOR THE FUTURE - UCCBIS ............................................................................................. 6 1.3 PHASE 2 – BUSINESS PROCESS RE-ENGINEERING ANALYSIS AND SYSTEM REQUIREMENTS .......... 7

1.3.1 Analysis and Assessment........................................................................................................... 8 1.3.2 Stakeholder Participation and Validation ................................................................................ 8 1.3.3 Process Improvements .............................................................................................................. 9 1.3.4 Future System ..........................................................................................................................10 1.3.5 Use Cases ................................................................................................................................10 1.3.6 Requirements Traceability and Verification Matrix (RTVM) ..................................................10

1.4 PHASE 2 - PROJECT EXECUTION STATUS .......................................................................................11

2.0 ABOUT THIS DOCUMENT.........................................................................................................13

2.1 PURPOSE OF THIS DOCUMENT .......................................................................................................13 2.2 WHO SHOULD USE THIS DOCUMENT ............................................................................................14 2.3 RELATED DOCUMENTS .................................................................................................................14 2.4 DISTRIBUTION...............................................................................................................................14

3.0 OVERVIEW ...................................................................................................................................15

3.1 BUSINESS SITUATION ....................................................................................................................15 3.2 CURRENT SYSTEMS ......................................................................................................................17

3.2.1 Unemployment Compensation Benefits System .......................................................................17 3.3 ISSUES WITH CURRENT PROCESS AND TECHNOLOGY ..................................................................18

4.0 PROJECT BACKGROUND .........................................................................................................20

4.1 PROJECT APPROACH .....................................................................................................................20 4.2 PROJECT OBJECTIVES ...................................................................................................................21 4.3 PROJECT SCOPE ............................................................................................................................21

4.3.1 Project Scope ...........................................................................................................................21 4.4 METHODOLOGY ............................................................................................................................21

5.0 UCCBIS USER INTERFACE CONCEPTS ................................................................................22

5.1 ONLINE CLAIMANT PORTAL .........................................................................................................22 5.2 CLAIMANT IVR ............................................................................................................................22 5.3 UC PROGRAM WORKSPACE ..........................................................................................................23 5.4 WORKFORCE PORTAL ...................................................................................................................23 5.5 UAC WORKSPACE ........................................................................................................................23 5.6 EMPLOYER PORTAL ......................................................................................................................24

6.0 UCCBIS TECHNICAL CONCEPTS ...........................................................................................26

6.1 WORKFLOW ..................................................................................................................................26 6.2 ADVANCED SEARCH .....................................................................................................................27 6.3 REPORTING & DASHBOARDS ........................................................................................................27 6.4 DOCUMENT MANAGEMENT ..........................................................................................................28 6.5 DOCUMENT IMAGING ....................................................................................................................28 6.6 CORRESPONDENCE & EVENTS ......................................................................................................29 6.7 BUSINESS RULES ENGINE .............................................................................................................30 6.8 IMPORT / EXPORT DATA ...............................................................................................................31 6.9 AUDIT TOOLS ...............................................................................................................................31

6.9.1 Data Object Audit Trail ...........................................................................................................32

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6.9.2 One Generation View Audit Trail ............................................................................................32 6.9.3 Comprehensive Audit Trail ......................................................................................................32

6.10 SYSTEM ADMINISTRATION ...........................................................................................................32 6.11 ACCOUNT MANAGEMENT .............................................................................................................33 6.12 NOTES...........................................................................................................................................33 6.13 SECURITY .....................................................................................................................................33

6.13.1 Roles Based Security ...........................................................................................................34 6.13.2 Granularity of control: ........................................................................................................34 6.13.3 Ease of Granting Access: ....................................................................................................34 6.13.4 Screen level permissions: ....................................................................................................35 6.13.5 Screen Widget Level Security: .............................................................................................36 6.13.6 Business Object Level Security: ..........................................................................................36

6.14 CASE MANAGEMENT ....................................................................................................................36 6.15 ELECTRONIC SIGNATURE ..............................................................................................................37

7.0 GENERAL SYSTEM ARCHITECTURE ...................................................................................39

7.1 CONCEPTUAL ARCHITECTURE – BUSINESS VIEW..........................................................................39 7.2 CONCEPTUAL ARCHITECTURE – TECHNICAL VIEW .......................................................................41 7.3 LOGICAL ARCHITECTURE .............................................................................................................42 7.4 PHYSICAL ARCHITECTURE ............................................................................................................42

8.0 CONCEPTUAL DATA MODEL ..................................................................................................43

9.0 USE CASES ....................................................................................................................................46

10.0 ASSUMPTIONS .............................................................................................................................47

11.0 REQUIREMENTS .........................................................................................................................49

11.1 FUNCTIONAL REQUIREMENTS .......................................................................................................49 11.2 NON-FUNCTIONAL REQUIREMENTS ..............................................................................................50

ATTACHMENTS ........................................................................................................................................52

ATTACHMENT A – UCCBIS PROJECT GLOSSARY .........................................................................53

ATTACHMENT B – UCCBIS USE CASE INVENTORY ......................................................................68

ATTACHMENT C – REQUIREMENTS MATRIX FUNCTIONAL REQUIREMENTS ...................73

ATTACHMENT C – REQUIREMENTS MATRIX FUNCTIONAL BUSINESS RULES ................166

ATTACHMENT C – REQUIREMENTS MATRIX NON-FUNCTIONAL REQUIREMENTS ......281

ATTACHMENT C – REQUIREMENTS MATRIX INTERFACES ...................................................311

ATTACHMENT C – REQUIREMENTS MATRIX REPORTS ..........................................................316

ATTACHMENT C – REQUIREMENTS MATRIX FORMS/CORRESONDENCE .........................362

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1.0 EXECUTIVE SUMMARY

1.1 INTRODUCTION

The Agency of Workforce Innovation (AWI) impacts the lives of Florida‘s citizens at a

moment when their needs are greatest. AWI operates a multi-billion dollar

Unemployment Compensation (UC) program that is responsible for processing the

unemployment applications of approximately 2.5 million individuals and making

payments to over a million claimants each year. The unemployed citizens of Florida use

these payments to provide the bare necessities for their families, while they look for new

employment.

Over the years, AWI has developed numerous processes and software applications to

meet the requirements of the UC program, but relies heavily on legacy technology

centered on the Claims and Benefits mainframe system. The system has served the

agency well since its inception in 1972, but is based on antiquated technologies that are

inherently rigid and difficult to maintain. It was designed for use in a prior service

delivery model when UC was handled face-to-face with the claimant. The system can no

longer meet the challenges facing the agency, including:

Unemployment claim volumes that have more than doubled in the past year

Ever increasing risk of infrastructure failure

Limited integration with workforce activities that support getting back to work

Lack of customer self service options and costly, inefficient manual processes

hinder timely resolution of disputed claim payments resulting in higher employer

tax rates

Due to the technological limitations of the UC system, AWI has had no choice but to

design business processes around the capabilities of the current system. This has resulted

in more time and resources spent on activities that should be automated, such as claims

intake, instead of activities that can help get claimants back to work sooner and shorten

the duration of their claims. As demands on the UC program continue to grow the current

system will continue to exacerbate these problems.

The analysis conducted during a recent feasibility study determined that a new system

would increase operating efficiencies and reduce operating costs. It would also allow

AWI staff to focus on delivery of UC program services and getting the unemployed back

to work, ultimately reaping a benefit of $43.1 million in savings each year.

As a result, AWI undertook an effort to replace the current UC system. To ensure success

of this critical project, AWI divided the UC Modernization Project into three phases:

Phase 1 – Strategic Planning

Phase 2 – Business Process Re-engineering Analysis and System Requirements

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Phase 3 – System Design, Development and Implementation

This document presents the results of the Phase 2 activities and fully supports an effort to

engage, through competitive bid, a qualified implementation team.

1.2 VISION FOR THE FUTURE - UCCBIS

Our analysis supports the legislature‘s opinion: Florida needs a new, industry standard

solution for UCCBIS to encompass best practices, updated technologies, and

improvements to business processes to support the UC mission.

Our assessment, coupled with the legislature‘s enabling statutory language (443.1113,

F.S.), informs the vision for a future system. From 443.1113:

(2) The Unemployment Compensation Claims and Benefits System shall accomplish the

following main business objectives:

(a) Wherever cost-effective and operationally feasible, eliminate or automate existing

paper processes and enhance any existing automated workflows in order to expedite

customer transactions and eliminate redundancy.

Enablers to support the Objectives:

Document Imaging and Management

Workflow Management

Case Management

Automated System Interfaces

Data Import/Export

Electronic Digital Signatures

(b) Enable online, self-service access to claimant and employer information and federal

and state reporting.

Enablers to support the Objectives:

Internet Based

Account Management (Portal)

Automated generation of mandated Federal and State Reporting

Integration with AWI Internet and Intranet

The online portal supports claimant and employer self-service and includes a complete

history of interaction between UC and its customers in a 24/7 environment. Through the

portal, customers may perform all of the actions traditionally relegated to communication

over the phone or through the mail such as filing claims and continuing claims, filing

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appeals, and generating tax documents (e.g., 1099s and 49Ts). The account management

concepts incorporated into the new system will provide a more meaningful customer

experience and should lead to operational cost savings for the Agency.

(c) Integrate benefit payment control with the adjudication program and collection

system in order to improve the detection of fraud.

Enablers to support the Objectives:

All claim history online and accessible

Business Rules Engine

Enhanced Security (Role Based, Event Triggers)

System Audit Trail

(d) Comply with all requirements established in federal and state law for unemployment

compensation.

Enablers to support the Objectives:

Process Documentation

Functional and Non-Functional Requirements

Phase 3

(e) Integrate with the Department of Revenue's statewide unified tax system that collects

unemployment compensation taxes.

Enablers to support the Objective:

Real-time Data Exchange with DOR

Employer Information

Employee Information

Leasing Company information

Child Support Enforcement

The use of appropriate, current technology coupled with improvements in UC business

processes will provide the Agency and its customers with a robust and cost-effective

solution for many years to come.

1.3 PHASE 2 – BUSINESS PROCESS RE-ENGINEERING ANALYSIS AND

SYSTEM REQUIREMENTS

As described in the following sections, the Phase 2 effort followed a well-defined

methodology to gather, analyze, and improve upon current business processes within UC.

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The ―To-Be‖ vision for the future system enhances support of the core UC business

functions through the implementation of process improvements and the application of

new information technologies.

The functional and non-functional requirements that have been developed and codified in

the Requirements Traceability and Verification Matrix (RTVM, Attachment C of this

document) are traceable from the beginning ―As-Is‖ analysis documents through the ―To-

Be‖ documents through the fully dressed Use Cases (Note: Use Cases were not

developed to represent every functional and non-functional requirement, but all

functional requirements are tied directly to activity flow diagrams and descriptions in the

―To-Be‖ documents).

We took the functional requirements a step further to ensure the Phase 3 vendor will be

provided with a complete view of UC‘s business needs by documenting specific business

rules (based in Statute, Rule, and Policy) and tying them directly to discrete requirements

in the RTVM. With the full spectrum of project artifacts, an implementation vendor will

have sufficient information to ascertain the meaning, intent, and implication of a given

requirement.

1.3.1 Analysis and Assessment

Comprehensive assessment using multiple methods. During the business process

analysis and re-engineering phase we used a combination of research, targeted

interviews, and group workshops to capture current processes and issues, validate

findings and brainstorm business process improvements. Our efforts began with a review

of existing UC documentation: system documentation, current process documentation,

statutory guidelines, organizational information, and other documentation relevant to the

UC modernization effort. We followed the review with a series of interviews with AWI

executives, UC process subject matter experts, and other key stakeholders to create an

―As-Is‖ view of the current processes and issues facing the program.

Measure Result

Number of Core Processes and Sub-Processes

Analyzed

11 (insert Core number)

75 (insert sub-process number)

Figure 1 – Analysis and Assessment

1.3.2 Stakeholder Participation and Validation

Workshops to validate and refine process flows. After the ―As-Is‖ process flows were

created we validated them with the UC subject matter experts and scheduled workshops.

We prepared materials (workflows, metrics, process issues, etc.) to review during the

facilitated workshops. The workshops included numerous UC resources and focused on

providing additional detail and input to the documentation of the As-Is processes. The

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workshops also served as an opportunity to discuss possible issues in the touch points

between the processes and to identify key opportunities for process improvement. After

the workshops were complete we updated the As-Is process documentation, reviewed the

updated documentation with the AWI SMEs, and submitted it to AWI for final review.

1.3.3 Process Improvements

Identified improvement opportunities. Once we validated and finalized the current

process flows and supporting documentation we analyzed the flows to identify

opportunities for improvement utilizing the input from the as-is workshops and lessons

learned from other states who have successfully modernized their UC systems. The most

common themes that we looked for in our analysis were:

Manual and paper-based processes

Non-standardized processes

Extensive wait times

Inefficient data handling

We leveraged lessons learned from other States that have recently completed or

embarked on unemployment compensation modernization projects, such as Minnesota,

Ohio, Texas, Utah, and Virginia. Some of the common themes we have seen from other

states UC Modernization projects include:

Significant efficiencies from web self-service and automated ―no-touch claims,‖ where

some states now process as much as 80% of their UC Claims via the web

Ability to gain efficiencies through improved upfront data collection; streamlined

processes, work queues, and performance management tools, with some states showing

as much as 300% productivity increases in Adjudication and other areas

Opportunity to streamline requirements by better aligning the automated systems and

processes with statutes and rules, where many states have found that their legacy systems

were enforcing processes and procedures were in many cases outside the scope of current

program mission and mandates

Improved integration with workforce processes to enable re-employment and shorter

duration of unemployment compensation claims

When our analysis was complete, we compiled a list of opportunities for improvement

and validated the list with the UC subject matter experts. Some of the opportunities for

improvement require the implementation of a new UC system to be realized (long term)

and others include improvements that could be realized prior to the implementation of the

new system (short term).

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Measure Result

Number of Identified Process Improvements 99

Figure 2 – Process Improvements

1.3.4 Future System

Defined the future state and the plan to get there. After the list of opportunities for

improvement was finalized, we researched and documented best practice outcomes for

the processes and began taking steps to re-design the old processes and to define new

processes that are needed. We used a similar approach to the one we used to define the

As-Is processes when we defined the to-be processes. It started with a series of interviews

with UC subject matter experts and evolved into a workshop that validated the newly

designed processes and drove to the appropriate level of detail. We used the input from

the workshops to finalize the process improvements that are embodied by the To-Be

processes.

The To-Be Documents used as the foundation for the system requirements depict a

potential future state business process model for the Unemployment Compensation

Claims and Benefits Information System. The word ―potential‖ is used to describe the

Agency‘s intent to maintain flexibility so that the Phase 3 vendor can recommend

alternative and innovative technologies and approaches for the UCCBIS solution, some

of which may require changes to these business process models.

1.3.5 Use Cases

Created fully dressed Use Cases. The UCCBIS project team used the To-Be process

documentation and the Business Process Improvement (BPI) opportunities to develop

Use Cases. Many of the functional requirements contained within this document were

identified directly from these Use Cases. Complete traceability has been maintained

throughout the project so that each functional requirement links directly to the Core

Business Processes depicted in the To-Be documentation and, if applicable, to a specific

Use Case supporting the requirement.

Measure Result

Number of fully dressed Use Cases 47 Functional

16 Common

Figure 3 – Fully Dressed Use Cases

1.3.6 Requirements Traceability and Verification Matrix (RTVM)

The project team identified both system (functional) and technical (non-functional) business

requirements throughout this process. Throughout this document and its attachments, the terms

―system requirements‖ and ―functional requirements‖ are used interchangeably. In addition, the

terms ―technical requirements‖ and ―non-functional requirements‖ are also used interchangeably.

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The requirements presented in this document represent the business needs of the Agency

but do not represent a commitment for implementation. Many factors will come to bear

in the final design including schedule, cost, prioritization of capabilities, and the

availability of commercially available software from Phase 3 vendors.

The Requirements Traceability and Verification Matrix (Attachment C of this document)

contains:

Functional Requirements

Non-Functional Requirements

Business Rules

Forms

Correspondence

Standard Reports

System Interfaces

The RTVM is not intended to be a primer to educate a reader about the business of UC.

However, when read in context with other project artifacts (e.g., To-Be documents, Use Cases,

and Business Rules), the RTVM describes fully the business needs of a future system. It is

inherent upon the Phase 3 vendor to choose, in consultation with the Agency, the best way to

implement those needs.

Measure Result

Functional Requirements 1040

Non-Functional Requirements 442

Functional Business Rules 1058

Non-Functional Business Rules (Statues & Policy) 498

Forms/Correspondence 538

Standard Reports 465

System Interfaces 37

Figure 4 – Requirements Traceability and Verification Matrix

1.4 PHASE 2 - PROJECT EXECUTION STATUS

The Agency contracted with The North Highland Company to perform the Phase 2 activities of

the project. As of the publication date of this document, the North Highland Team has conducted

or delivered:

Reviews of available supporting documentation

Interviews with internal and external stakeholders

As-Is Analysis Workshop

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UCCBIS As-Is Documentation

Business Process Improvements

To-Be Process Workshop

UCCBIS To-Be Documentation

Fully dressed Use Cases

This Requirements Definition Document (RDD) represents the final deliverable for the Phase 2

effort.

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2.0 ABOUT THIS DOCUMENT

The UCCBIS Requirements Definition Document describes the functional (system) and non-

functional (technical) requirements for the UCCBIS system. This document has been written

based on the industry best practices, guidelines and standards, where applicable.

2.1 PURPOSE OF THIS DOCUMENT

This document satisfies the requirements of the Agency‘s Request for Quote RFQ 09-RFQ-009-

SS:

Phase 2 – Business Processing Re-engineering Analysis and System Requirements

This phase will include business process analysis, process improvement and the development of

functional and non-functional requirements. The work products delivered in this phase will serve

as the basis for procurement and development of the Unemployment Compensation Claims and

Benefits Information System (Phase 3).

B.1.4 System Requirements Development

The selected Contractor shall meet with AWI UC program SME’s and other state agencies as

needed to identify and document all functional and non-functional requirements for the UC

system. Travel to UC Customer Call Centers in Orlando and Fort Lauderdale will be necessary

to ensure that all administrative and programmatic requirements are collected. Functional and

non-functional requirements will be derived from the identified “to-be” business processes, use

cases and business rules and must be traceable to federal regulations, state statutes, and UC

policy and reporting needs.

Functional Requirements

The selected Contractor will use an industry-proven requirements gathering process for

collecting the functional requirements for the UC system. Functional requirements must be

verified by UC program staff and will serve as input into test case development in Phase 3 of the

project.

The selected Contractor will employ a number of methods for gathering detailed functional

requirements. These methodologies may include, but are not limited to:

On-site observations

Facilitated working sessions

Focus groups

Stakeholder interviews and modeling

JAD sessions

Non-Functional Requirements

The selected Contractor will identify and document precise and measurable non-functional

requirements. Non-functional requirements will clearly define all business rules that comprise the

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non-functional requirement. The selected Contractor shall develop the non-functional

requirements based on the estimated scope of service and

Associated Deliverables:

Functional and non-functional requirements will be submitted as per the deliverable schedule

determined at contracting and will be incorporated as part of the final Requirements Definition

Document.

B.1.5 System Architecture Planning

The selected Contractor shall create a high-level proposed architecture for the future UC system

that takes into account all functional and non-functional requirements. The architecture

documentation must include diagrams and narrative explanations and must include:

Conceptual Data Model

High level System Components

Associated Deliverables:

The final Conceptual Data Model and High Level System Components (functional and non-

functional) will be submitted as per the deliverable schedule.

2.2 WHO SHOULD USE THIS DOCUMENT

This document is intended to be used by the UCCBIS project team and any other AWI

stakeholder staff involved in the UCCBIS project. The requirements contained within this

document will be used for the procurement of a Phase 3 vendor/software product.

2.3 RELATED DOCUMENTS

This document should be used in conjunction with:

Project Deliverables

UCCBIS As-Is Process Documentation

UCCBIS To-Be Process Documentation

UCCBIS Use Case Documentation

UCCBIS Requirements Traceability Matrix – Included in the RDD

Attachment C. Excel version of the RTVM is available.

Figure 5 - Related Documents

2.4 DISTRIBUTION

This document shall be distributed to all UCCBIS Project Team staff and any other stakeholders,

as appropriate. Notifications of changes to this document will be circulated, as available.

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3.0 OVERVIEW

This Requirements Definition Document provides a description of the Agency‘s and external

stakeholder‘s (claimants, employers) requirements for the implementation of a new

Unemployment Compensations Claims and Benefits Information System (―UCCBIS‖). This

document outlines:

The business situation driving the need for a new system

The objectives and scope of the UCCBIS system requirements development project

The objectives of the UCCBIS system

The scope and high–level components of UCCBIS

The functional requirements of UCCBIS

The non-functional requirements of UCCBIS

3.1 BUSINESS SITUATION

The Agency for Workforce Innovation administers Florida‘s Unemployment Compensation

Program. This program provides temporary wage replacement benefits to qualified individuals

who are out of work through no fault of their own. The primary mission of the AWI is:

The UC Program is a Federal-State partnership based upon Federal law, but administered by State

employees under State law. Federal law establishes certain requirements for the program. Title

III of the Social Security Act and the Federal Unemployment Tax Act (FUTA) set forth broad

coverage provisions, some benefit provisions, the Federal tax base and rates, and administrative

requirements. The Federal government ensures conformity and compliance with State law,

regulations, rules, and operations with Federal law. States whose laws and administrative

practices meet the approval of the United States Department of Labor (US DOL) are eligible to

receive administrative grants for the operation of the State‘s UC Program. Employers in the state

are also eligible for a credit against the Federal unemployment tax.

Each State designs its own UC program within the framework of the Federal requirements. The

State statutes set forth the benefit structure (e.g., eligibility/disqualification provisions, benefit

amounts) and the State tax structure (e.g., State tax base and rate). AWI is the Agency designated

by the Legislature to have ultimate authority for the administration of the Benefits portion of the

Florida UC Program. State law mandates that the Agency contract with the Department of

Revenue to administer the unemployment tax program.

Within the Agency, the Office of UC Services is responsible for program operations. Listed

below is a description of each of the offices within this program area:

Advance Economic Prosperity The Agency for Workforce Innovation’s mission is to advance the economic well-being and self-

sufficiency of all Floridians through premier early learning and workforce services

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Claims and Adjudication Centers – Two hubs receive and process initial UC claims via

Internet, telephone and paper. Adjudicators perform fact-finding interviews for claim

eligibility issues and make initial eligibility determinations.

Customer Information Center –This is the clearinghouse for providing information to

all claimant customer telephone inquiries regarding eligibility and claim statuses.

Benefit Operations Section – This section a support all benefit related activities and

consists of the following units.

o Wage Determinations- This unit is responsible for resolving disputes on monetary

eligibility issues. This includes wage credit investigations and obtaining or

transferring wage credits from or to other states.

o Special Payments -This unit is responsible for ensuring daily UC payments are

issued and mailed. They are also responsible for ensuring lost or forged checks are

reissued and replaced.

o Employer Charges- This group receives and reviews employer responses to

employer claims notices that are sent to base period employers. This unit also issues

determinations and re-determinations relating to employer chargeability relating to

payments.

o Special Programs – This unit is responsible for managing Trade Readjustment Act

(TRA) and Short Time Compensation (STC) claims.

Benefit Payment Control -This section monitors payment of unemployment benefits and

ensures the integrity of the UC Program. It is responsible for fraud and overpayment

detection and recovery of those funds through various recovery methods.

UC Reengineering -This office coordinates the development of business process

enhancements and improvements primarily using technology.

UC Appeals -This office receives employer and claimant protests regarding initial claim

determinations and coordinates formal administrative hearings. The hearings are

predominately conducted by telephone.

Quality Improvement and Federal Reporting - This section is responsible for

submitting Federal Unemployment Insurance (UI) required reports, conducting Federal

data validation of UI workload, evaluating claims for Benefits, Timeliness and Quality of

UI non-monetary determinations, conducting Benefits Accuracy Measurement reviews of

UI claims and providing UI programmatic training. This section also contains the Internal

Security Unit, Tax Performance System (TPS) and UC Contracts.

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3.2 CURRENT SYSTEMS

3.2.1 Unemployment Compensation Benefits System

The Unemployment Compensation program realized a spike in unemployment compensation

claims resulting from the recession that began in 2008. The program experienced a record year

2009 with 2,457,324 initial claims filed.

The Agency has met an increasingly demanding workload (the 2009 claims represent more than

twice the initial claims filed in 2008) with the implementation of innovations such as:

Initial and Continued claim filing via an Interactive Voice Response (IVR) system and

Internet

Employer charge responses via the Internet

Benefit Overpayment Screening System (BOSS) case management system for Benefit

Payment Control

Implementation of a Reengineering group

Dedicated call center for customer inquiries

Internet Appeals and digital recording applications

Electronic document management (Imaging)

AWI mainframe reporting system (VIEW)

UC resources on the AWI intranet site

Many of these applications function independent of the others; some interface with the aging

mainframe. While essential in conducting the business of the Agency, the processes developed

around these initiatives are extensive and time-consuming. Additional subsystems have also

generated a number of interfaces between the newer technologies and the legacy systems, which

require specialized knowledge to manage and synchronize.

In summary, the challenges faced by the Agency as they attempt to address both the aging

technology and the necessary business process improvements include:

Maximizing the current technology opportunities to increase customer service levels and

reduce the need for in-person communication

Continuing to fund costly maintenance of old technology with reduced or static funding

levels from Federal administrative grants

Aging and retiring workforce

Keeping pace with business rule and process changes using aging and inflexible legacy

systems

Providing consistent and accurate data across multiple systems

Collecting information and documentation from multiple systems to support claims and

benefit investigations

Coordinating workflow among Agency staff in order to have a consistent and controlled

approach to claims management

Training Agency staff on multiple systems in a timely manner

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The increase in claims filed in 2009 has forced the Agency to perform at a higher capacity with

fewer people using business processes that lack cohesiveness and consistency. Many Agency

staff and other stakeholders are eager for a more consistent, comprehensive system that allows the

staff to work efficiently and effectively. Instead of each area working in a silo, there exists an

opportunity to develop a single unified system which benefits claimants, employers, and the

Agency.

3.3 ISSUES WITH CURRENT PROCESS AND TECHNOLOGY

Across the nation, state UC administrative agencies face significant difficulties trying to meet

federal performance standards while workloads are increasing and state budgets are decreasing.

The challenges of this environment are very demanding: economic downturns, shifting state

funding priorities, technology enhancements, and increased expectations of the public for easier

access to government services. These demands must be met in a highly visible and politically

charged backdrop, particularly if employers are faced with tax increases due to high benefit

outlays.

In the State of Florida, the primary technology systems that support the UC business processes

are at the end of their life cycles and stopgap technology solutions have been deployed to meet

the increased demands. As a result, the primary needs of the Agency fall into two categories:

Addressing the reality of a mission critical application approaching its ―end of

life‖

Improving existing business processes to achieve operational efficiencies and

move toward a 21st century service delivery model

The application that provides core system functionality for all UC operating units is a 38-year-old

legacy mainframe system which has been modified over the years in an ad-hoc manner with very

little surviving documentation.

The UC staff must access as many as 16 applications that comprise the UC system to complete

their jobs. In addition, the inflexibility in the legacy system requires that staff resort to manual

work-arounds to get the job done.

The age of the UC system impedes its ability to easily adapt business processes to reflect

changing circumstances, such as changes in law or program policy. The laws and policies

governing UC are subject to constant change, such as the addition of extended benefits. AWI‘s

thirty-eight year-old legacy system is too inflexible, too fragile, and too expensive to incorporate

these changes easily. In the current environment, each new change merely adds to the complexity

of the business processes staff must master and the fragility of the underlying application.

UC is a tremendously complicated business requiring skilled workers who understand its

complexities and nuances. Like most UC agencies nationwide, AWI faces a potential crisis as its

most experienced staff approach retirement age. Institutional knowledge for UC has always

resided in people and not systems; as staff retire there is no systematic way to pass their

knowledge and experience to other workers. Developing a UC application to automate routine

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tasks and support staff with the tools they need to do their jobs increases AWI‘s ability to help

mitigate the impact of the knowledge progression crisis.

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4.0 PROJECT BACKGROUND

The following sections provide an overview of the UC Modernization Project – Phase 2 project

including project approach, objectives, scope and methodology.

4.1 PROJECT APPROACH

The following diagram depicts the UC Modernization Project – Phase 2 high level project

approach:

Figure 6 - UCCBIS Phase 2 High Level Approach

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4.2 PROJECT OBJECTIVES

The UC Modernization Project – Phase 2 project objectives include:

Validating and further defining, as necessary, the current (―As-Is‖) UC business

processes

Identifying opportunities for business process improvement, both short term (to be

implemented prior to a new UC system) and long-term (to be implemented with a

new UC system)

Developing and documenting future (―To-Be‖) business processes, including new

processes as needed

Documenting business rules and performance metrics for all ―To-Be‖ processes

Analyzing and documenting the business impact of implementing new and improved

business processes (both short-term and long-term)

4.3 PROJECT SCOPE

4.3.1 Project Scope

The following has been included as part of the Phase 2 project:

Business process analysis and re-engineering

Use case development

System requirements development

High-level system architecture planning

4.4 METHODOLOGY

The team developed and implemented a comprehensive approach to develop the requirements

contained within this document.

An initial version of AWI/UC As-Is core business processes and sub-processes was created,

working with process owners and other key staff. Those processes were then taken into

workshops with a cross section of AWI functional and technical staff to update the As-Is models,

resolve outstanding issues, to identify future system needs.

After completing site visits to Call Centers and interviews with key stakeholders, the project team

developed Business Process Improvement (BPI) opportunities. The project team then developed

draft To-Be process models and, again, conducted a workshop to update and finalize the process

flow models. Finally, the project team used the To-Be process documents to identify and develop

Use Cases. The functional requirements and many of the non-functional requirements contained

within this document stem directly from these Use Cases (as well as other project artifacts and

direct involvement by functional experts).

In addition, the project team worked with the UC‘s reengineering team to identify additional non-

functional requirements. These non-functional requirements are included in the Requirements

Matrix in Attachment C.

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5.0 UCCBIS USER INTERFACE CONCEPTS

Through the requirements gathering process, potential UCCBIS user groups and interface

concepts were identified. These concepts are not intended to specify system design requirements

but to communicate the Agency‘s thoughts regarding user groups of the system and the potential

functionality envisioned for each.

The UCCBIS System Concepts consist of the following six major user interfaces:

Online Claimant Portal

Claimant IVR

UC Program Workspace

Workforce Portal

UAC Workspace

Employer Portal

The sections that follow introduce each of these user interfaces; however, these sections are

intended to provide context for, but not replace, the requirements included in Attachment C.

5.1 ONLINE CLAIMANT PORTAL

The Online Claimant Portal serves as an electronic gateway for claimants seeking to:

Create an account with the UC Program for purposes of doing business with UC

online

File initial or continuing claims

File an appeal

Access their history (e.g., claims, determinations, appeal decisions, status of pending

actions)

Request information from the Agency

Respond to Agency requests for information

Receive UC correspondence

Respond to UC correspondence

The Online Claimant Portal provides various communication opportunities between UC staff and

claimants. Some opportunities include:

Notification of claim determinations or re-determinations

Notification of appeals hearings

Solicitation of additional information

General information from UC

Links to other useful and relevant web sites

5.2 CLAIMANT IVR

The Claimant IVR serves as an additional gateway to the online portal and allows the claimant to perform the following actions via telephone:

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Create an account for purposes of doing business with UC via telephone

File initial or continuing claims (certify weeks)

Access their history (e.g., claims, determinations, appeal decisions, status of pending

actions)

Request information from the Agency

Respond to Agency requests for information

Receive alerts and notifications from the Agency

5.3 UC PROGRAM WORKSPACE

The UC Program Workspace serves as the UC staff‘s main work area within the UCCBIS system.

The UC Workspace includes the following functionality:

Create accounts for external and internal users

File initial or continuing claims on the behalf of a claimant

Process and research claims for eligibility

Process payment for eligible claims

Perform adjudication activities

File an appeal on behalf of a claimant or employer

Process appeals

Access to standard and custom reports (including Federal reports)

Request information from claimants and employers

Review requested information

Respond to requests for information

Schedule events and notify parties

System Administration for Administering users, Workflow configuration, business

rules and correspondence

View claim status and history

5.4 WORKFORCE PORTAL

The Workforce Portal provides Workforce stakeholders the ability to access the UCCBIS system.

The portal will allow the user to:

View claim status and history

Receive alerts and notifications from the UC Program

5.5 UAC WORKSPACE

The UAC Workspace serves as the UAC staff‘s main work area within the UCCBIS system. The

UAC Workspace includes the following functionality:

File an appeal

Process appeals

Send alerts and notifications to other users

Receive alerts and notifications from the UC Program

Schedule events and notify parties

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5.6 EMPLOYER PORTAL

The Employer Portal Workspace serves as the employer‘s main work area within the UCCBIS

system. The Employer Portal serves as an electronic gateway for employers seeking to:

Create an account with the UC Program for purposes of doing business with UC

online

File an appeal

Access their history (e.g., determinations, appeal decisions, status of pending actions)

Request information from the Agency

Respond to Agency requests for information

Figure 8 – Conceptual Business View depicts the interactions of the different interfaces and the

direction of the data flow from the external user interfaces with the UC Program Workspace.

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UC PROGRAM WORKSPACE

ONLINE CLAIMANT PORTAL CLAIMANT IVR

WORKFORCE PORTAL

Account Creation & Maintenance

Initial Claims Filing

Appeals ProcessingClaims Processing

Adjudication Processing

Benefit Payment Control

Audit & Reporting

Communications, Events,

Notifications

Account Creation & Maintenance

Initial Claims Filing

Appeals Filing

Claim Status & History

Communications, Events,

Notifications

Initial Claims Filing

Claim Status & History

Communications, Events,

Notifications

Claim Status & History

Communications, Events,

Notifications

EMPLOYER PORTAL

Claim Status & History

Communications, Events,

Notifications

Appeals Filing

Continuing Claims Filing

Payment Processing

Continuing Claims Filing Continuing Claims Filing

Account Creation & Maintenance

Customer Information Request

Customer Information Request

Appeals Filing

Customer Information Request

Account Creation & Maintenance

Customer Information Request

UAC WORKSPACE

Appeals Processing

Appeals Filing

Communications, Events,

Notifications

Figure 7: Conceptual Business View

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6.0 UCCBIS TECHNICAL CONCEPTS

The UCCBIS Technical Concepts consist of the following areas:

Workflow

Advanced Search

Reporting & Dashboards

Document Management

Document Imaging

Correspondence & Events

Business Rules Engine

Import/Export Data

Audit Tools

System Administration

Account Management

Notes

Security

Case Management

Electronic Signature

6.1 WORKFLOW

Automated Workflow is defined as the automation of a business process, in whole or part, such

that documents, information or tasks are passed from one staff to another for action according to a

set of procedural rules.

Key benefits of workflow include:

Improved efficiency - automation of business processes results in the elimination of

unnecessary and duplicate steps

Better process control - improved management of business processes is achieved through

standardizing work methods, reduction in paper, and through the availability of process

metrics and audit trails

Improved claimant service – consistency in the processes leads to greater predictability in

levels of service to claimants

Flexibility – electronic control over processes enables process configuration in line with

changing business needs

Business process improvement - focus on business processes leads to streamlining and

increased efficiency

The Automated Workflow concept of UCCBIS supports the business by providing staff with the

ability to:

Receive, review and forward work items (e.g., claims, determinations, decisions) to other

staff within the workflow

Prioritize work items when assigned multiple work tasks

Enter comments and collaborate with other staff in the workflow when reviewing a work

item

Pend and release work items based on business rules

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Set ticklers and reminders based on events /changes to a work item

Approve and reject work items and generate relevant correspondence and notifications to

affected parties

Sub-divide work items based on skill levels require to increase productivity

Workflow automates the business processes to be implemented in the UCCBIS system. Work

items are organized into work queues. Each work queue represents a specialized business

function or expertise. Routing business rules determines who gets what, when, and under what

circumstances.

6.2 ADVANCED SEARCH

Advanced Search is a capability to execute searches using configurable, complex criteria across a

variety of information sources and formats. For example, an advanced search could retrieve data

records as well as documents that contain the search criteria.

The Advanced Search concept supports the business by providing staff with the ability to:

Search current or archived data (all fields) and retrieve all records associated with the

criteria being searched.

Search by parent record and see all the transactions and records that are associated with

that parent record.

Create and execute custom searches on any information in the database where multiple

search criteria can be combined with logical ―AND‖ as well as ―OR‖ operators.

Perform full text searches including the information contained in any attached documents

using ―fuzzy‖ logic, wild card searches, Boolean operators, etc.

Search and access information stored in separate repositories with a single query (i.e.

Federated search).

Perform searches based on root expansions or stemming (search for submit and find

submitted, submitting, etc.).

Save searches and assign user-defined names to searches.

6.3 REPORTING & DASHBOARDS

A significant component of the UCCBIS system is reporting. Reporting on the data stored in the

system is important to many stakeholders including users across the agency, agency management,

the Florida Legislature, federal reporting, system administrators and the public.

The Reports concept supports the business through:

Report administration provides the ability to design, develop, test and publish reports that

are requested by stakeholders.

System pre-defined reports should be available via a well organized reporting module

within the graphical user interface. Well organized means that business unit users can

easily navigate to reports that are pertinent to their needs without having to navigate

around reports that are only pertinent to others. This navigation also imposes the

necessary security mechanisms to allow only authorized users to view specific reports.

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Pre-defined reports should have the ability for the user to define specific parameters to

drive report content and format.

System ad-hoc reporting capability should provide a mechanism for users to retrieve data

on an as-needed basis. This is useful to respond to specific needs such as public

information/media /external stakeholder requests.

Reporting features should include the ability to schedule reports for a specific time which

can assist with the appropriate management of system resources.

Distribution of reports should allow users through a variety of mechanisms. For

example, a report may be able to be saved and sent to other users via an email link.

Federal reports requires that associated data used to create the reports remained

unchanged for auditing purposes

A reporting tool, or feature, supports the business by providing staff with the ability to:

Access standard reports

Write and configure reports that access any data element in the system subject to security

requirements and system governs (run-away queries) & resource threshold

Compare data within and across the UC program

Design and execute ad-hoc reports

Export the data contained within a report in multiple formats to a local storage device.

Supported formats may include Excel, .csv (user choice of delimiter) and Adobe .pdf

6.4 DOCUMENT MANAGEMENT

Document Management is defined as the ability to track and store electronic documents and /or

images of paper documents.

Key benefits of document management include:

Reduced document production costs

Avoidance of data duplication

Reduced cost of document distribution

Wider and easier access to documents to facilitate staff productivity.

An increase in document integrity

Better-quality documents

6.5 DOCUMENT IMAGING

Document imaging is the process of scanning paper documents, converting them to digital images

for storage, retrieval and archival. These images can be stored on virtually any media type

including magnetic discs, hard drives, CD, DVD etc.

The imaging application scans paper documents into an internal repository. Once the user

accepts scanned document, workflow moves to the Indexing step. Indexing supports electronic

files received by the system or user.

The primary objective of the indexing step is to allow the user to associate data values with a

specific document and make sure the documents have been scanned completely and adequately.

Key benefits of imaging include:

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Improved information availability – electronic images of documents can be shared across

multiple users and stakeholders independent of location.

Increased information security – images shared on a central repository are only accessible

to authorized users

Enhanced document retrieval – time spent searching through paper files can be

eliminated

Enhanced claimant service – improved claimant service may be achieved as staff has

instant access to documents

Improved employee productivity – time is not spent on searching through paper files

Improved regulatory compliance – provides ready access to up-to-date documentation to

satisfy compliance requirements

Reduced paper storage – physical storage space needed to store paper is minimized

Reduced storage costs – costs associated with storing paper files may be decreased

Greater document accountability – costs and issues associated with lost files may be

decreased

Improved business continuity and disaster recovery – documents are in digital format;

critical documents may be easily backed up and stored in an off-site repository for

recovery

The imaging concept for UCCBIS supports the business by providing staff with the ability to:

Scan all documents and correspondence

Scan documents in bulk or ad-hoc basis

Group related documents (e.g., Claims and supporting documents)

Attach documents to an existing work task

Attach documents to a new or existing case record

Store versions of documents

Scan and attach supporting documents for eligibility or other reviews

Share associated documentation with other stakeholders

Conduct eligibility and other monitoring reviews remotely

Automated Workflow, Document Management and Imaging are collectively referred as

Enterprise Content Management (ECM). ECM can be further defined as the technologies used to

capture, manage, store, preserve and deliver content and documents related to business processes.

While the three technologies can be implemented independently of each other, they are highly

related and are often implemented together. In addition, imaging generally requires some level of

document management capabilities in order to be useful.

6.6 CORRESPONDENCE & EVENTS

Automated Communications is a capability to send a variety of communication messages through

various media on demand or based on automated, configurable triggers within the system.

Key benefits of Automated Communications include:

Increased communication with claimants at low costs (using electronic channels)

Better and timely communications

Targeted, customized messages to claimants

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Timing and content of messages can be easily controlled

Lower overhead on staff

The Automated Communications concept supports the business by generating:

Automatic notification to claimants for determinations, decisions, etc.

Automatic notification scheduled appointments, etc.

Standard forms, letters, and notices

Correspondence based on specific events/triggers

Correspondence based on pre-defined, but configurable, templates

Correspondence in bulk (batch) and/or on-demand

Customized messages

Key to the concept of UCCBIS is the ability to schedule events. An event may be any action,

such as the sending of a letter or electronic (e-mail) notice, which is scheduled and automatically

triggered within the system. Events should be configurable independently based on local policy.

The Events concept of UCCBIS supports the business by providing staff with the ability to:

Schedule events within the system tied to a date and time

Schedule events within the system tied to a change in state within the system (e.g. a claim

going from submitted to approved)

Define the action to be taken as a result of an event. Actions may include the generation

of a letter, e-mail or facsimile or the creation of a notification to a user or group of users,

etc.

Turn events off and on (given permissions)

6.7 BUSINESS RULES ENGINE

One of the important requirements imposed on the system is the separation of business rules and

processing variables from the code that executes the processing logic. This separation allows the

system to be more resilient to changing requirements that are caused by changes to either

legislation or by internal policies.

Given the complexity and evolutionary nature of the business, the Agency requires a robust

business rules management capability. To this end, the system should include a "Business Rules

Manager" that provides the capability to manage (create, modify, activate and inactivate) business

rules without requiring programmer intervention.

The Business Rules Manager consists of seven key component areas:

Rule Execution Engine - a software module that executes and manages rules Rule

Repository - a database that stores business rules

Rule Integrated Development Environment (IDE) - a rule IDE is a graphical, model-

driven programming environment to author, sequence, test, and debug rules. An IDE

enables business users and IT managers to take dual responsibility of caring for the

enterprise's rules.

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Rule-model simulation – offers a graphical rule simulation tools to provide what-if

analytics to analyze the behavior of interrelated rule models

Rule Monitoring and Analysis - provides historical and runtime analytics as well as rule

usage reports. This component offers complete audit trails showing how the rule was

used (executed) in a particular transaction or decision. The types of data these reports

produce include information on who accessed a rule, what rules were fired to perform a

decision, the date and time the rule executed, and the names of systems it interacted with.

Rule Management and Administration - provides tools to deploy rules to target

environments, manage security, promote new rule sets and track system health and

performance

Rule Templates - are out-of-the-box, pre-built rule sets to accelerate a claimant's time to

value

The Business Rules Manager concept of UCCBIS supports the business by providing staff with

the ability to:

Accelerate rule creation

Group and categorize interrelated rules

Set up the manner in which rules are stored and called

Monitor rule usage and govern who can access the rules

Optimize the way rules are executed for ultimate performance

Streamline packaging of rule applications/projects and deploying them to their intended

target environment

Control who can modify a rule (and when the rule can be modified)

Search for existing rules

Check-in/check-out rules

Mark a rule set as final by making it password protected so no other changes can be made

6.8 IMPORT / EXPORT DATA

The system should have the ability to import data from external sources and to export data in a

variety of file formats for use by other applications.

The Import / Export Data concept of UCCBIS supports the business by providing staff with the

ability to:

Export data from records or reports in a secure and traceable variety of formats

Import data from files of a variety of formats such as flat files and Excel spreadsheets

Map data in/out of the system using a user-friendly wizard

6.9 AUDIT TOOLS

The UCCBIS system should incorporate audit trail capabilities at various levels. The main

categories of audit trail are described below:

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6.9.1 Data Object Audit Trail

It is a common industry practice to utilize the database to contain the audit trail. Since not all

data objects are updateable, keeping an audit trail makes sense only for those data objects that do

change as a result of user interaction.

6.9.2 One Generation View Audit Trail

A One Generation View Audit Trail captures the following information:

The User ID of the user that created the record

The Data and Time Stamp indicating when the record was created

The User ID of the user that last updated the record

The Date and Time Stamp indicating when the record was updated

The User ID of the user that deleted the record

The Date and Time Stamp indicating when the record was deleted

6.9.3 Comprehensive Audit Trail

A comprehensive audit trail includes the following information:

1. Who: User id of the user conducting the transaction.

2. What:

a. Name and specific key information being manipulated.

b. The data field that is being changed.

3. When: Date and time when the change occurred.

4. Action: If this is a Create, Update or Delete action.

5. Business Transaction: The context of the business transaction.

6. Original Value: The original value of the data field(s) being changed.

7. New Value: The new or changed value of the data filed(s) being changed.

6.10 SYSTEM ADMINISTRATION

System Administration provides an UCCBIS system administrator with capabilities to manage

elements of the system configuration without the need to modify UCCBIS application code.

The System Administration concept supports the business concepts by providing users with the

ability to:

Create and maintain internal users

Create and configure roles and associated security privileges

Maintain code tables used by various functions within the system

Enable and view audit trail information pertaining to data changes

Schedule and monitor report generation, data loads and other processing

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6.11 ACCOUNT MANAGEMENT

The Account Management capability gives the user the ability to specify preferences and input

contact information, etc. Preferences may include any configurable parameter, by individual

user, that defines how the user interacts with the system or other information that is unique to

each user of the system.

The Account Management concept of UCCBIS supports the business by providing the ability to:

Input personal information such as name, address and contact information

Specify communications preferences

Specify user interface preferences

Specify payment method

Configure user interface options (turn features on and off)

6.12 NOTES

The ability to capture notes of various types is critical to UCCBIS. Notes are text fields such as

case notes, history notes, comments, etc. that document important information regarding a record

or case.

Notes support the business by providing staff the ability to:

Document information (―free form text‖) relative to a record, case or document

Search notes fields

Develop reports that include notes fields

Ability to edit notes and/or delete notes

6.13 SECURITY

Whereas the system administrator will have built-in system wide permissions, a business

administrator will have permissions to operate like a system administrator but only within their

security domain. The concept of security domain is depicted below.

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Director

Business Unit Manager 1 Business Unit Manager 2

Unit 1 Analyst Unit 1 Consultant Unit 2 Analyst Unit 2 Supervisor

Security Domain of Business Unit Manager 1 Security Domain of Business Unit Manager 2

Figure 8 – Security Domain Concept

The figure above illustrates an organization with two business units. All boxes show user roles

and not the actual users. As the figure depicts, the security domain of the Business Unit1

Manager role encompasses the reporting hierarchy below him.

6.13.1 Roles Based Security

Role-based security allows administrators to assign access permissions to users based on the roles

they play. When utilized properly, the role based security approach significantly reduces

complexity in implementing security and gives system administrators fine grain control over

permissions.

The Role Based Security model gives system administrators and users a flexible way to deal with

the two most important aspects of application security as described below.

6.13.2 Granularity of control:

Application administrators need an ability to control ‗who can see what‘ and ‗who can do what‘

in terms of the system functionality. Adoption of the Role Based Security model helps achieve

this goal.

6.13.3 Ease of Granting Access:

Application administrators also need an ability to react to the changes in the user community or

changes in the security policy by modifying an access given to a user. The Role Based Security

makes this process easy to implement because user‘s credentials are not directly tied to the

system‘s security module.

The figure below depicts an example of a role based security scheme. The users, roles and the

system‘s screens should be set up independently using functionality described in the System

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Administration module. The system should also provide for dynamic mapping of users to

security roles and mapping of security roles to the resource to be controlled.

Override Eligibility

Exception

Override Enrollment

ExceptionProcess Eligibility Process Enrollment

Eligibility Specialist Enrollment Specialist Enrollment Manager

PRIVILEGES

ROLES

User 1 User 2 User 3USERS

Figure 9 – Role Based Security Model

The UCCBIS system will be used by many stakeholders. Claimants are limited to a very small

set of activities specifically designed for them.

The UC staff users, on the other hand, require access to information in order to perform their jobs.

It is necessary to ensure that confidential data is protected from unauthorized access even from

the UC users.

The UCCBIS system should empower the system administrators to control user‘s access to

information in the following ways:

6.13.4 Screen level permissions:

Each screen in the system is defined by a unique identifier. A system administrator can map a

security role to a set of screens by specifying access level. As users are assigned to roles, a user‘s

access to system screens is automatically controlled. The system should implement the

following:

If a user (via roles assigned to him/her) is not authorized to visit a screen, at run time

the system will prevent any attempt to navigate to the screen.

If a user is authorized ‗read only‘ access to a screen, at run time the system will

disable appropriate screen controls to enforce read only access.

The system administrator will be able to access all screens.

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6.13.5 Screen Widget Level Security:

There are times when information on a screen needs to be hidden from certain users.

6.13.6 Business Object Level Security:

There are situations when certain business objects need to have a pre-defined security mechanism

designed in the code. For example, a system rule may state that any open complaint or audit can

only be viewed by the user who is assigned to it.

6.14 CASE MANAGEMENT

A case is basically a grouping of information that a user works on. It could be the discrete

elements of a claim (e.g., wage transcripts, employment history) leading to adjudication and a

determination or it could represent all the information gathered as part of an appeal process.

Essentially, a user is pulling together all the information they need into a single location to work

on — or manage — a "case".

Case Management is generally a collaborative process with a number of contributing users.

Tasks, data objects, and documents may be added at anytime, depending on a change in the status

of the case in question, all of which need to be traced and tracked (case history) if a successful

resolution is to be achieved, with a strong emphasis on information sharing.

The concept of a ―case‖ or Case Management in UCCBIS brings together many underlying

capabilities and enabling technologies:

Database - The database holds all of the information about employers, employees, third

parties, claims, determinations, appeals, etc. It contains the items you are dealing with.

Document Management - By using information in the database to populate standard

templates; letters, forms and other documents can be produced, accurately, quickly and,

where appropriate, automatically. If you to need to add further content manually or make

changes then you can do this as well. Documents may be associated with a ―case‖ to

provide a complete history of correspondence between the Agency and its claimants,

either internal or external. Document management also incorporates the ability to image

and index hardcopy documents, faxes, and emails to ensure nothing is misplaced or lost.

Time Management - The Case Management system will rely upon the application‘s

scheduling capability to assign and track key dates for the case and provide a task/work

list for the user or teams of users.

Process/Workflow Engine - This is the part of the system which has an understanding of

the business process which is being automated. It relies on information in the database

and manages the calendar and document production according to its understanding of

what should happen when and who should be doing it. The Case Management system

will use the workflow engine to move ―work‖ between users. For example, an appeal

case is initially docketed by an Examiner and then scheduled for a hearing by a Scheduler

and then transferred to a Referee who conducts the hearing and renders a decision. The

workflow engine facilitates the movement of the ―case‖ throughout the various stages in

the appeals process.

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Key benefits of Case Management include:

Instant access to all information on a given case

Inclusion of all forms of content from email, documents, transcripts, audio records,

images and more

Easy sharing and search of information

Tools like calendars, task lists, dashboards and other collaborative tools

Case histories including what has been done and by who

6.15 ELECTRONIC SIGNATURE

Electronic Signature is defined as an electronic sound, symbol or process attached to or logically

associated with a record and executed or adopted by a person with the intent to sign the record.

Key benefits of electronic and digital signatures include:

Faster and more efficient processing

Reduced error rates and administrative costs

Elimination of paper files

Ability to fully automate business processes where face-to-face interaction is not

otherwise required by statute or policy

Electronic and Digital Signatures support the business by providing staff and claimants the ability

to:

Sign documents electronically

Submit electronic copies of documents via the online portals using their Name or PIN as

a signature (e.g., I herewith certify that all the documentation is … + PIN or Name)

Figure 11 – Architecture Conceptual View depicts the technical concepts and the supporting

relationship that they have with the user interfaces.

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CLAIMS & BENEFITS SYSTEM

USER INTERFACE CONCEPTS

SUPPORTING TECHNICAL CONCEPTS

Advanced Search

Reporting & Dashboards

Document Management

Imaging Solution

Workflow

System Administration Tools

Security

Import/Export Data

Audit Tools

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Account Management

Cla

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IVR

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Correspondence Case Management

UA

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ork

sp

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Business Rules Engine Electronic Signature

Account Management Notes

Figure 10: Architectural Conceptual View

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7.0 GENERAL SYSTEM ARCHITECTURE

7.1 CONCEPTUAL ARCHITECTURE – BUSINESS VIEW

The following Conceptual Architecture – Business View figure depicts the business components

or concepts and user groups of the system. The business view was built based on consensus

among business stakeholders on potential system functionality.

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EXTERNAL ENTITIES

Telephone

Claimants Employers WorkforceClaimants

Public Internet AWI Intranet

AWI UC

Application Layer

USER INTERFACE CONCEPTS

On

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Po

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Cla

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IVR

UC

Wo

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FUNCTIONAL CONCEPTS

Account Creation & Maintenance

Initial Claims Filing

Appeals Processing

Claims Processing

Adjudication Processing

Benefit Payment Control

Audit

Communications, Events,

Notifications

Continuing Claims Filing

Payment Processing

Customer Information Request

Appeals Filing

Claims Status and History Reporting

UC Relational Data Stores

EXTERNAL INTERFACES

USDOL DOR DOC County Corrections

FDLES DHSMV DFS IRS

DOH EFT Vendor

Debit Card Vendor

Lottery

UA

C W

ork

sp

ac

e

Workforce

SSA ACS (ICON)

SUPPORTING TECHNICAL CONCEPTS

Advanced Search

Reporting & Dashboards

Document Management

Imaging Solution

Workflow

System Administration

Tools

Security

Import/Export Data

Audit Tools

Account Management

Correspondence Case Management

Business Rules Engine Electronic Signature

Account Management Notes

Figure 11: Conceptual Architecture – Business View

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7.2 CONCEPTUAL ARCHITECTURE – TECHNICAL VIEW

The following Conceptual Architecture – Technical View figure depicts the high-level technical

scope and main technical components of the system and their relationships. The components

shown are at the level sufficient to show technical infrastructures but are not intended to specify

hardware and software products.

Claimants

Employers

Workforce

Claimants

AWI UCWeb

Server

Web

Server

Web

Server

Web

Server

IVR

ServerTelecommunications

Public Internet

AWI Intranet

UACWeb

Server

Application

Server

Presentation TierUser Transactions Business Logic Tier

Reporting

Imaging

Data Tier

Application

Database

Reporting

Database

ETL Tier

ETL Server

Interface

Transactions

(DOR, USDOL, DOC,

etc)

Disaster

Recovery

Figure 12: Conceptual Architecture – Technical View

Note: The conceptual system architecture should not be construed as a final

representation of business and supporting concepts within the UCCBIS system. In addition the

conceptual system architecture should not be construed as a representation of required hardware

or software systems. Decisions related to the quantity and configuration of hardware and software

shall be made during Phase 3 (implementation) of the UCCBIS Project based on various factors

(e.g. COTS Product(s) selected, available funds, etc.)

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7.3 LOGICAL ARCHITECTURE

The Logical Architecture shall be developed during Phase 3, Implementation, of the UCCBIS

project.

7.4 PHYSICAL ARCHITECTURE

Physical Architecture builds on top of the Logical Architecture by including implementation

details that are useful for hardware / software procurement and operations. It includes

information such as server specifications, number of servers, their configuration etc. Issues

relating to failover, load balancing and capacity are also addressed at this time.

The Physical Architecture shall be developed during Phase 3, Implementation, of the UCCBIS

project.

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8.0 CONCEPTUAL DATA MODEL

A data model is a set of concepts that can be used to describe the structure of a database.

Data Models are a valuable source of information. They provide a graphical depiction of

information at different levels of abstraction. Typical levels of abstraction are:

Abstraction Level Description Purpose SDLC Phase

Conceptual A Conceptual Data

Model describes at a

high-level, the entities

that the business

interacts with and the

relationships between

those entities.

The Conceptual Data

Model is typically used

by the owner of the

business process. It is a

high level view of the

data structures used to

scope and provide

breadth to the data

modeling effort.

Requirements

Definition.

Logical A Logical Data Model

provides a model of the

business requirements

for information. It

provides detailed

information and meta

data capture for the

attributes that make up

the model. The

attributes describe each

object identified as

entities in the conceptual

data model.

The designer of the data

model is interested in

the Logical Data Model.

Functional and

Technical Design

Physical A Physical Data Model

transforms the Logical

Data Model into a

representation that can

be implemented by a

specific Database

Management System.

Physical constructs are

specified and modeled

supporting keys,

indexes, table spaces,

segments, partitions,

tables, columns, views,

etc.

The developer of the

database is interested in

the Physical Data

Model.

After Design is

complete

Figure 13 - Data Models and their relevance to the SDLC phases

The following conceptual data model depicts the entities the business interacts with, and the

relationships between those entities.

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SSN

Claimant

Charge_ID

Chargeability

Decision_ID

Decision

Docket Number

Appeal

Employer Number

Employer

Restitution Number

Repayment

Overpayment_ID

Overpayment

Payment Number

Payment

Determination_ID

Determination

Adjudication_ID

Adjudication

Fund Number

Fund

Program Code

Program

Week

Weekly Certification

Claim Number

Claim

Claimants file

Claims

Claims are against Employers

Claims are

for Programs

Programs have Funds

Funds provide

Payments

Claims create

Week Certifications

Week Certifications

create Payments

Claims (with issues)

need Adjudication

Weeks (with issues)

need Adjudication

Adjudications lead

To Determinations

Determinations

cause

Overpayments

Payments offset

Overpayments

Determinations

are Appealed

Appeals lead to

Decisions

Decisions cause

Overpayments

Employers have

Chargeability

Claims affect Chargeability

Determinations

affect

Chargeability

Decisions

affect

Chargeability

Overpayments are

satisfied by

Restitution

Wage ID

Wages

Employers

Report Wages

Wages used for

monetary determinations

Monetary eligibility

is determined

Repayments

Affect

Chargeability

Determinations

Affect

Payments

Figure 14 - Data Models and their relevance to the SDLC phases

The following table provides an example of the supporting narratives to the conceptual data

model.

Abstraction Level Description

Claimant Contains the details about the Claimant such as SSN, name, address.

Claim Contains the details about the Claim such as a unique identifier for each Claim,

Benefit Year, eligibility information, and wages.

Wages Contains information about employee wage records.

Weekly Certification Contains the details about the Weekly Certification such as a unique identifier

for each Weekly Certification, Week, Weekly Benefit Amount, non-adjudicated

issues

Payment Contains the details about the Payment such as a unique identifier for each

Payment, amount, type of payment., payment method, warrant number, offsets,

child support

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Abstraction Level Description

Program Contains the details about the Program such as name, type, eligibility

conditions.

Fund Contains the details about the Fund such as fund number, balance.

Adjudication Contains the details about the Adjudication such as a unique identifier for each

Adjudication, issues, fact finding activities, decisions.

Determination Contains the details about the Determination such as a unique identifier for

each Determination, outcome.

Appeal Contains the details about the Appeal such as a docket number, appellant,

appellee, hearing schedule.

Decision Contains the details about the Decision such as a unique identifier for each

Decision, outcome.

Overpayment Contains the details about the Overpayment such as a unique identifier for each

Overpayment, overpayment status, the amount and related correspondences.

Restitution Contains the details about the Restitution such as a unique identifier for each

payment, date received, amount, and the payee.

Employer Contains the details about the Employer such as Employer Number, contact,

address, and Employees Wages.

Chargeability Contains the details about the Chargeability such as a unique identifier for each

Chargeability record, year, percentage, charges.

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9.0 USE CASES

Refer to Attachment B for UCCBIS the Use Case inventory.

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10.0 ASSUMPTIONS

1. Memorandums of Understanding and Data Interface Specifications will be developed for

each external interface with other Agencies.

2. Agencies responsible for systems interfacing with UCCBIS will provide resources and

appropriate access to data for the systems to share data in a manner consistent with the

UCCBIS system requirements.

3. Data cleansing will occur prior to data migration from legacy systems into the UCCBIS

system database to ensure data integrity.

4. Data conversion and migration from multiple legacy system installations will be required.

5. The system shall provide single sign-on functionality as it pertains to UCCBIS.

6. Third-party workflow applications presented as part of the solution shall interface with the

system to allow the routing of work and completion of work may occur without the need for

manual intervention with multiple software applications.

7. The system is integrated with a reporting tool to provide full reporting capabilities.

8. The system shall collect all data required to generate the required reports.

9. Electronic or digital signature functionality will be supported.

10. Customers will have the ability to complete UC business processes through a variety of

methods (e.g., in person, online, mail, email, fax, and telephone).

11. Referenced documentation (including statutes, rules, and policies) is subject to change. It is

expected system requirements will be validated and updated as required to comply with the

most current versions of relevant documentation during Phase 3 of the project.

12. The system will include a workflow engine used to create work items, manage work queues,

and route work items between queues in accordance with defined rules.

13. Generic work queues will be established, as appropriate, to support the processing of

unknown, misrouted, or incomplete work items.

14. The Phase 3 vendor will define roles and authorities for all users; every user will be assigned

to a specific role.

15. The system will include Case and Document Management functionality to manage related

work components and artifacts.

16. All incoming and outgoing correspondence will be indexed and available on-line in electronic

format.

17. Employers, Claimants, and authorized third-parties will have system accounts, protected by

appropriate security credentials, and all work items will be associated with those accounts.

18. The system will maintain balances for all accounts and automatically recalculate balances

based on the reversals or modifications of prior actions.

19. Claimants, Employers, and authorized third-parties may opt for electronic communication in

lieu of physical mail.

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20. Email will be an optional communication method for external parties (claimants, employers,

and authorized third-parties). Communication will be in accordance with the preferred

method (e.g., email notifications, fax, paper).

21. The system will not send sensitive information via email. Users will be notified documents

are ready to be viewed using their online accounts. Access to documents will be controlled

using appropriate security credentials.

22. All claims, claim weeks, determinations, and payments will be traceable to funding sources

and employer chargeability records.

23. The system will create and maintain an online history of all activities related to a particular

claimant, employer, or authorized third-party to include claims, claim weeks, determinations,

and decisions.

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11.0 REQUIREMENTS

The Requirements Traceability and Verification Matrix (RTVM) included as Attachment C

specifies the UCCBIS System Requirements.

The matrix includes multiple tabs containing various types of information: Functional

Requirements, Non-Functional Requirements, Business Rules, Interfaces, Reports, Forms, and

Correspondence associated with UCCBIS (Note: a single business rule may be associated with a

single requirement; not all requirements have associated business rules).

Functional Req. Requirements associated with the functional processes that represent the

business of UC.

Func. Business Rules Specific statute, rule, or policy that governs the execution or operation

of a functional business process.

Reports Includes standard reports used by the business units. The frequency of

the reports has been included. Ad-hoc indicates the reports must be

generated using all the frequency options.

FormsCorr. A list of all standard forms used by the Agency as well as

correspondence templates used to communicate with various customers

(e.g., claimants and employers).

Interfaces A list of identified interfaces between UC and external data providers

(e.g., Department of Revenue).

NonFunctional Req. General system capabilities that are not specifically associated with any

given functional business process (e.g., requirements associated with

system components like a workflow engine).

Non Func Business

Rules

References to the Statutes and Policies that support the non-functional

requirements.

Figure 15: RTVM –Requirements

Functional and Non-functional Requirements together define the baseline against which the

UCCBIS Phase 3 vendor will be procured.

11.1 FUNCTIONAL REQUIREMENTS

A functional requirement is a statement that expresses a capability of a system or the necessary

task, action, or activity that must be accomplished by the system.

Functional requirements are geared towards addressing the business needs that a system must

satisfy, but does not address how the system should accomplish them.

The following attributes of each requirement have been specified for the Functional

Requirements:

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Number Unique identifier, prefaced with ―FR‖, assigned to each requirement that

will be maintained throughout the life of the system implementation

effort. Design specifications and test cases must specify the

requirements that they satisfy using the Requirement number.

Core Process The Core Process from the To-Be documentation associated with the

requirement.

Sub-Process The Sub-Process from the To-Be documentation associated with the

requirement.

Activity The Activity from the To-Be documentation associated with the

requirement.

Use Case The Use Case from which the requirement was derived (Note: not all

requirements are associated with specific Use Cases).

Description Provides a definition of each requirement in terms of a statement of

system capability.

BR? Indicates whether or not a Business Rule is associated with the

requirement. If the value is ―Y‖, a corresponding business rule or rules

may be found on the ―Business Rule‖ tab.

Related Mapping of functional requirements that are similar to other

requirements in a different core process.

Figure 16: RTVM – Functional Requirements

11.2 NON-FUNCTIONAL REQUIREMENTS

Non-Functional Requirements for a business system address those aspects of the system that,

while not directly affecting the functionality of the system as seen by the users, can have a

profound effect on how that business system is accepted by both the users and the staff

responsible for supporting that system.

The Non-Functional aspects of a business system cover a broad range of themes. The major non-

functional themes are included in the requirements matrix under the column heading of ―Type‖.

The following attributes of each requirement have been specified for the Non-Functional

Requirements:

Number Unique identifier, prefaced with ―NF‖, assigned to each requirement

that will be maintained throughout the life of the system implementation

effort. Design specifications and test cases must specify the

requirements that they satisfy using the Requirement number.

Type The major component area the requirement is associated with.

Description Provides a definition of each requirement in terms of a statement of

system capability.

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Business Rule Reference to the statute and policy supporting the business rule.

Figure 17: RTVM – Non-Functional Requirements

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ATTACHMENTS

The following documents are attachments to this specification:

1. Attachment A – UCCBIS Project Glossary (Microsoft Word document)

2. Attachment B – UCCBIS Use Case Inventory Matrix (Microsoft Excel document).

3. Attachment C – UCCBIS Requirements Matrix (Microsoft Excel document)

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ATTACHMENT A – UCCBIS PROJECT GLOSSARY

Term Definition

Able and Available (A&A) Individual is able to work, available for work and actively seeking employment.

Account System user account identifying the user, their attributes, and system credentials.

Active Claim A Claim that has either been filed, had a payment issued, and/or had a determination issued

within a predefined number of days.

Actor An actor is anything that interacts with the system. An actor can be a user, external hardware, or

another system.

Actual Weekly Hours Worked (STC) The number of hours actually worked by an employee for a week as reported by the employer

with an active STC plan. This information is provided on a weekly basis as part of the STC

Weekly Work Information and is used to calculate eligibility and benefit amounts. This

information is compared against what the employee reports as the number of hours worked on

their weekly certification.

ADA Americans with Disabilities Act.

Additional Claim An additional Claim is filed when a Claimant returns to work and again becomes unemployed

before the benefit year has ended.

Adjudication The processes and procedures to investigate, resolve, and generate a determination/decision

pertaining to an issue or an appeal.

Adjudicator An individual who performs fact-finding interviews, resolve issues, and makes determinations.

AG Florida Attorney General.

Agency (AWI) Florida Agency for Workforce Innovation .

Alien Work Status The work status provided by the SAVE system which establishes a non-US Citizen‘s permission

to live and work in the United States.

Alternate Base Period A base period different from the normal base period as defined by applicable state law.

Alternative Trade Adjustment

Assistance (ATAA)

The ATAA program for older workers was established as an alternative to the benefits offered

under the regular TAA program (training). Participation in ATAA allows older workers, for

whom retraining may not be appropriate, to accept reemployment at a lower wage and receive a

wage subsidy.

Announcement Date (DUA) The first day on which the Executive Director publicly announces the availability of DUA.

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Term Definition

Appeal A formal process to request a hearing on an appealable determination.

Appeal Decision A rendering of judgment by an Appeals Referee.

Appeal Rights All determinations and decisions issued by the Agency carry appeal rights if the adversely

affected party disagrees.

Approved TAA Training Training is provided to certified workers who do not have the skills to secure suitable

employment in the existing labor market.

As-Is Workflow A diagram illustrating a business process prior to implementation of the Business Process

Improvement interim recommendations.

Available Credits The amount of benefits to which a claimant is entitled during their benefit year.

Available Weekly Work Hours

(STC)

The number of hours available to work for an employee for a week as reported by the employer

with an active STC plan. This information is provided on a weekly basis as part of the STC

Weekly Work Information and is used to calculate eligibility and benefit amounts.

Back Date(ing) The process of making the claim effective prior to the normal effective date for good cause.

Base Period The base period is the first four of the last five completed calendar quarters prior to the effective

date of the Claim.

Base Period Employer A covered employer for whom the claimant worked during the base period of their claim.

Beneficiary Payment Payment issued to the eligible beneficiary of a deceased individual for weeks of unemployment

compensation properly claimed prior to the individual‘s death.

Benefit Paper Warrant A Monetary amount payable to a Claimant in the form of a paper check.

Benefit Amount The amount of weekly benefits payable to a Claimant after all deductions have been made.

Benefit Charges The costs that accrue to a liable base period Employer for the unemployment benefits paid to a

former employee.

Benefit Overpayment Screening

System (B.O.S.S.)

Separate BPC system to set up and administer overpayments

Benefit Payment Control (BPC) Unit used to combat and prevent fraud, waste, and abuse of unemployment benefits. Includes the

detection and collection of overpaid benefits.

Benefit Rights Information (BRI) Written explanation of claimant‘s rights and responsibilities while claiming unemployment

compensation.

Benefit Year The 52-week period following the effective date of a Claim.

Benefit Year Beginning (BYB) One year period beginning with the effective date of the claim. This is normally a Sunday date.

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Term Definition

Benefit Year Ending (BYE) One year minus one day from the effective date (BYB) of the claim.

Benefits Accuracy Measurement

(BAM)

A comprehensive audit of a randomly selected, statewide sample of UC payments to determine if

payments are proper and, if not, the precise reason for improper payments. This audit is to

strengthen the controls that prevent errors and abuse in the payment of unemployment

compensation benefits.

Benefits Paid The gross dollar amount paid to a Claimant.

Briefs in Opposition Filed by legal counsel to UAC

Business Day A day that State of Florida offices are in operation.

Business Process Improvement (BPI) The process of reviewing the agency‘s business processes and identifying improvements that can

be measured.

Calendar Quarter The period of three calendar months ending on March 31st, June 30

th, September 30

th, or

December 31st.

Call Center Call Centers are operational centers set up to utilize telecommunication and computer

technologies to automate various high-volume inbound and/or outbound telephone activities and

services.

Canceled Claim A Claim that is retained for historical purposes but is no longer considered a Valid Claim and is

ignored in any processing.

Case Audit Audit done by BAM

Certification A request for payment of unemployment compensation benefits which is made by the individual.

Certification Weeks The specific weeks for which payment is requested by the individual.

Certify Records Copies of claim records officially verified as true and accurate by the Records Custodian when

required by the requestor.

Chapter 443, Florida Statutes Section of Florida Law pertaining to unemployment compensation.

Chargeable Employer A liable employer involved in the base period of the claim who paid the claimant at least $100

and a base period employer who has not supplied separating information which would allow their

account to be non-charged.

Child Support Deduction The amount of money deducted from the amount payable to a Claimant. The Department of

Revenue submits an order to withhold a percentage (determined by DOR).

Claim Filing Options The filing options are determined by the states in which a claimant has worked during their base

period for regular wages and where they are located when they are filing their unemployment

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claim when they have had active military service. The options are a straight Florida claim, a

Florida CWC claim, a claim against another state which takes claims directly and a state that

takes out of state claims using the IB-1 form/ICON transaction.

Claim Funding Source The program under which the benefit payments are being funded (UC, EUC, EB, DUA, etc)

Claim Information Includes all information pertaining to a claim and its status.

Claim Program The source of wages earned during the base period which are used to establish an unemployment

claim. They may be Florida wages from a regular Florida employer, federal (UCFE) wages,

military (UCX) wages, out of state wages (wages earning in another state).

Claimant An unemployed worker who has filed a Claim to receive UC benefits.

Combined Wage Claim (CWC) A system whereby an unemployed worker with covered employment and wages in more than one

State could elect to combine wages from all such States to satisfy the wage qualification

requirements of the paying State. The claim must be filed against one of the states in which the

claimant had covered base period employment.

Combined Wage Claimant A Claimant who has covered wages under the unemployment compensation law of more than

one state and who has filed a Claim under the Interstate Arrangement for Combining

Employment and Wages.

Commuter Claim A Claim filed by an individual who lives in a state that borders Florida, has a valid Florida claim

and continues to look for work in Florida.

Compensable Week Also referred to as Payable week. The seven consecutive day period beginning on Sunday and

ending on Saturday.

Continued Claims The process of filing, or Claiming a week of benefits. A.K.A. Weekly Claim or Certifying

weeks.

Contributory Employer An employer who pays a tax to finance the UC Trust Fund based on the amount of the

employer‘s payroll.

Corrected Decision Decision mailed when an error has been discovered in the original appeals decision

Cost Center Number Unique identifier for local services and organizational units.

COTS Commercial, off-the-shelf (COTS) is a term for software or hardware, generally technology or

computer products, that are ready-made and available for sale, lease, or license to the general

public.

Counter Exception Other party counters to an exception in tax appeals

Covered Employer An employer who is liable for unemployment taxes as determined by the unemployment tax

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authority in the state in which the claimant worked.

Customer Service Representative

(CSR)

Assigned staff who converse with Claimants on the phone, in-person, etc.

Date of Birth (DOB) A Claimant‘s date of birth.

Date the Major Disaster Began

(DUA)

The date a major disaster first occurred, as specified in the understanding between the Federal

Emergency Management Agency (FEMA) and the Governor of the state in which the major

disaster occurred.

Debit Card Method of payment to a claimant where money is credited to claimant‘s established debit card

account.

Deductions/Deductible Amounts Pensions, wages, vacation pay, holiday pay, wages in lieu of notice, overpayment offsets, child

support payments, federal tax withholding amount.

Deputy Clerk Personnel who create, mail notices of appeals hearings, review/edit decisions prior to mailing

Disaster Assistance Period (DUA) The period beginning with the first week following the date the major disaster began, and ending

with the 26th week subsequent to the date the major disaster was declared.

Disaster Unemployment Assistance

(DUA)

A payment of unemployment assistance to unemployed individuals whose unemployment is the

direct result of a major disaster.

Discovery A Party‘s request to obtain information to be presented by the opposing party at an appeals

hearing

Disposal Letter A notification to a claimant to advise that no action is being taking on a request for

reconsideration of a monetary determination because no proof was received to substantiate the

requested change.

Disqualification An administrative determination denying the payment of benefits to a claimant pursuant to

Section 443.101, Florida Statutes.

Docket An appeal filed against a Determination or Decision.

Docket Number Initial number assigned to appeals case

DOH Florida Department of Health

DOR Florida Department of Revenue.

DUA Base Period The most recent tax year (calendar year) that has ended prior to the individual‘s unemployment

as a result of a declared major disaster.

DUA Claim A claim for benefits as a direct result of a major disaster.

DUA Related Claim A UC claim filed for benefits as a direct result of a major disaster.

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DUA Weekly Assistance Amount The amount of money the claimant has been determined to be eligible to receive under the DUA

program.

Duplicate Warrant Replacement check for a previously issued warrant that is outstanding. The individual indicates

the money was not received and has requested a replacement check.

Earnings Disregard Amount an individual may earn before a deduction from their weekly benefit amount is made.

Effective Date The first day of the benefit year. Additional and re-opened claims will also have an effective

date which defines the beginning date of a new period of unemployment.

Electronic Funds Transfer (EFT) Method of payment to a claimant where money is credited to the claimant‘s bank account.

Electronic Imaging System (EIS) A method to convert paper documents to electronic format. It provides an image of incoming

documents received.

Eligibility Issue An issue pertaining to a weekly claim. Non-separation Issue.

Eligibility Period (TRA) Period of time in which the Claimant is eligible to receive TRA benefits.

Eligibility Review Program (ERP) A program designed to assist claimants in securing suitable employment at the earliest possible

date and to insure the claimant is satisfying the eligibility requirements of the law.

Emergency Unemployment

Compensation (EUC)

A law enacted by the United States Congress and signed by the President that provides a

federally funded period of benefits to claimants who have exhausted their entitlement by either

exhaustion or expiration of benefits.

Employer Liability Assignment of the responsibility to an Employer for payment of benefit costs based on the pro-

rata share of the wages paid during the base period on the claim.

Exception (Alternate Flow) Flow of events that cover optional or exceptional behavior in relation to the normal behavior, and

also variations of the normal behavior. The alternative flows of events detours from the basic

flow of events, some of which will return to the basic flow of events and some of which will end

the execution of the use case.

Exceptions Protest filed by a party to Recommended Order in tax appeal hearings

Exhausted All benefits for the Claim have been paid. For a Short Time Compensation claim, all 26 weeks

of benefits have been paid during the Benefit Year.

Experience Rating Purposes Only

(ERPO)

Base period employer who is not the separating employer.

Expiration of Benefits Expiration occurs when a Claimant participating in a benefits program entitlement period ends.

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Expiration of Petition Date (TRA) Two years from the date the petition is certified.

Extended Benefits (EB) Unemployment benefits paid to a Claimant after regular and all emergency benefits have been

exhausted. This state program is in effect during periods of high national or state unemployment

levels.

External Customer A claimant, employer or third party who has an interest in the unemployment compensation

process.

Fact-Finding Information obtained that is necessary to determine the Claimant‘s eligibility.

Federal Claim Control Center

(FCCC)

The entity responsible for maintaining the assignment of Federal and Military wages and for

maintaining and providing the Military DD-214 (wage and discharge) information.

Federal Emergency Management

Agency (FEMA)

The agency that plays a critical role in disasters and DUA.

Federal Employer Identification

Number (FEIN)

The registration number assigned by the Internal Revenue Service (IRS) to an Employer.

Federal Extension of Benefits (FE) A law enacted by the United States Congress and signed by the President that provides a

federally funded (may be partially funded by the state) period of benefits to Claimants who have

exhausted their entitlement – either by exhaustion or expiration of benefits.

FEMA Number Four-digit number FEMA assigns to designate a particular declared major disaster.

Filing Period (DUA) The 30-day period, which begins with the first day following the date, the Agency announces the

availability of DUA.

Final Order Issued by Director of AWI in tax appeals

Florida Accounting Information

Resource Subsystem (FLAIR)

Department of Financial Services system that AWI accesses to get U.C. warrant information.

Florida Automated Adjudication

System (FAAS)

Automated fact finding for adjudication

Florida Combined Wage Claim

(CWC)

A claim where the claimant has earned covered Florida wages and wages from at least one other

state during the base period of their claim.

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Florida Unemployment Internet

Direct (FLUID)

Initial and continued internet claims application

Fraud Any false statement or failure to disclose a material fact knowingly made for the purpose of

obtaining or preventing payment of benefits contrary to the provisions of the U.C. Law.

Fraud Overpayment Created by an intentional act or omission by any party or parties for the express purpose of

receiving unemployment compensation or benefits which the party(s) is not entitled to receive.

Fund Code Indicator on claim history identifying the type of program being paid on a claim.

Fund Transfer The process of debiting and crediting benefit amounts from one fund to another.

Future Issue (JAVA Decision) A Non-Monetary Issue that has a pending date in the future, but is based on a separation issue

which occurred prior to payment.

Health Coverage Tax Credit (HCTC)

(TRA)

Health Coverage Tax Credit is a federal tax credit that pays a portion of the qualified health plan

premiums paid by eligible individuals.

Hearing A formal meeting between an Appeals Referee and the interested parties (Claimant, Employer)

and their representatives.

Hearing Pool Appeals hearings scheduled for certain times; not assigned to specific referees

Highway Safety & Motor Vehicle

Crossmatch (HSMV)

Program that matches driver‘s license information to the claimant‘s information.

IB1 ICON Claim Information Transfer System. Agent to liable state.

IB13 ICON Messaging System

IB4 ICON Wage Information Transfer System

IB5 ICON Charge Information Transfer System

IB6 ICON Billing Information Transfer System

ICESA Format An automated file format used by Employers to report quarterly wage data.

Impact date (TRA) The date specified in a certification when foreign imports began to adversely affect a particular

group of workers.

Inactive Claim A Claim that has had no activity within a predetermined number of days.

Income Tax Withholding The Claimant is given the option of having federal tax withheld from his benefit amount.

Independent Contractor One who is not subject to the will and control of the employer.

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Initial Claim A Claim used to establish a benefit year, a new claim program (EB, EUC, DUA) or to reopen an

existing claim.

Interactive Voice Response (IVR) An automated voice/data system that allows interaction between the caller and a computerized

phone attendant system or database.

Interstate Claim When a Claimant lives in one state and files against another. The state of residence is the agent

state. The paying state is the liable state.

Interstate Claimant An individual who claims benefits from another State through the facilities of an agent state or

directly with a liable State.

Interstate Connection (ICON) A nationwide system providing UC specific messaging and information routing between state

workforce agencies used to exchange wage and Claim information with other states.

Interstate Reciprocal Overpayment

Recovery Arrangement (IRORA)

Program which allows states to collect overpayments on behalf of other states.

Issue Indicator An indicator added to a claim to prevent payments, prevent weeks from being claimed or to

cause a week to reject from the payment process.

IV-B Feasibility Study Guidelines.

Labor Dispute Work stoppage due to a strike or lock-out.

Lag Quarter The last completed calendar quarter following the base period of a claim.

Leasing Company An employing unit which for a fee places the employees of a client company onto its payroll.

Liable State The paying state is the liable state in an interstate Claim.

Microsoft Outlook Functionality that allows actors to maintain and view personal calendars for scheduling in the

system.

Monetarily Ineligible Claim When a Claimant has not earned enough wages in covered employment during the base period to

qualify for benefits.

Monetary Determination Determination of whether and in what amount a claimant is eligible for benefits based on the

claimant‘s employment during the base period of the claim.

New Claim A Claim used to establish a benefit year.

New Hire Program A Federally mandated program which requires employers to report all new hires to a designated

state agency. All States provide this information to the Department of Health and Human

Services (HHS) in Washington, D.C.

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Noncharging The relieving of a contributory base period employer‘s experience rating account of charges for

benefits paid on an individual claim.

Non-fraud Overpayment An overpayment that results from an oversight, Agency error, misunderstanding, technical errors,

or other mitigating events happen to cause an overpayment of benefits.

Non-monetary Overpayment An overpayment that results when a determination denying benefits is issued after payment is

made.

Notice of Benefits Paid (UCT-1) A Notice sent quarterly to employers listing the names of claimants, the social security numbers

(SSN), and the amount of benefits paid to each claimant during the preceding calendar quarter

constituting the charges to the employer‘s experience rating account.

Notice of Claim Filed (UCB-412)

(UCB-412R)

Notice to employer of claim filed in which they are involved.

No Touch Internet claims filed that meet criteria for processing automatically to the mainframe as a

monetary eligible claim without being reviewed by an individual.

Non-Monetary Determination The official determination that indicates decision concerning a separation or non-separation

issue.

Normal Weekly Hours of Work

(STC)

The number of hours in a week that an individual would regularly work for the short-time

compensation employer, not to exceed 40 hours, excluding overtime. (Fla. Stat. 443.1116)

Offsetting The recovery of overpaid benefits by applying payment of eligible weeks claimed to the

overpayment.

ONET Code Nine digit occupational code used by Work Force for job placement.

Order Decision made by UAC or Special Deputy

Overpayments Overpayments are established when the Claimant received benefits to which he was not entitled.

Partial Benefits Any week of less than full time work if the wages payable for that week are less than the weekly

benefit amount.

Pay Type Indicator on claim history identifying the method of payment by paper check, electronic fund

transfer or debit card.

Previous Compensable Week (PCW) Indicator on claim history identifying the most recent week claimed or the Saturday prior to the

effective date of the claim.

Prior Claim Any claim filed which is prior to the most current claim filed.

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Qualifying Period (TRA) The 52-week period ending with the week of the individual‘s last total or partial separation. It is

during this period that a worker must have had at least 26 weeks of employment at wages of $30

or more a week.

Recision Decision If a party fails to appear at appeals hearing they can request a recision decision

Recommended Order Mailed by Special Deputy to parties prior to issuance of final order in tax appeals

Redaction The act or process of editing or revising a piece of writing by blacking-out confidential or

privileged information in preparation for publication.

Re-determination A determination amending a previous Monetary or Non-Monetary determination.

Reemployment Eligibility

Assessment (REA)

Federal program offering expedited reemployment assistance to unemployed individuals. Also

generates REA ERPs.

Reimbursement Invoice (UCT-29) A Notice sent quarterly to reimbursable employers listing the names and Social Security numbers

of claimants and the amount of benefits paid to each individual during the preceding calendar

quarter and providing a total dollar amount that must be paid.

Reemployment Trade Adjustment

Assistance (RTAA)

The RTAA program for older workers was established as an alternative to the benefits offered

under the regular TAA program (training). Participation in RTAA allows older workers to

accept reemployment at a lower wage and receive a wage subsidy or work part time while

enrolled in full time approved training and receive a wage subsidy.

Referee Pool Referees who hold appeals hearings scheduled for certain times and not assigned to specific

referees

Reissued Warrant A warrant for unemployment benefits that has been cancelled by the agency and reissued for

payment using a new warrant number identifier.

Remailed warrant A warrant that is returned to the Agency, the address is verified and the warrant is remailed.

Remand Order UAC returning a case for another appeals hearing

Remedial Training (TRA) The individual computes or solves problems, reads, writes, or speaks English at or below the

eighth grade level or is unable to compute or solve problems, read, write, or speak English at a

level necessary to function on the job

Reopened Claim A Claim for unemployment compensation benefits filed within an existing benefit year or within

a claim program (EB or EUC) after a break in the Claim series caused by any reason other than

intervening employment.

Repayment Money received by the Agency by an overpaid Claimant.

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Repayment Agreement An agreement between the Claimant and the Agency for a recurring payment amount and the

frequency of billing.

Report Date The date assigned by the Agency or its designee and communicated to the claimant to file a

continued claim for benefits, participate in reemployment service activities, or provide

information necessary to process a claim.

Reportable Wages Any wages earned during the week the Claim is filed or earned for the week being certified. In

the case of residual payments declared in week paid.

Requalifying Requirements The individual must have worked and earned at least three times the WBA on the current claim

since the effective date of the prior claim on which they have been paid benefits.

Requests For Monetary

Reconsideration

A Claimant‘s request to re-determine Monetary entitlement because wages are omitted or shown

in error.

Rescreen A check for eligibility for a new claim after the BYE of the prior claim or at the change of a

quarter during an extended benefit period.

Restoring of Available Credits The process whereby a payment of benefits is credited back into a Claimant‘s benefit account.

Schedule IV-B A business case document used to request funding from the legislature.

Self-employed individual (DUA) An individual whose primary reliance for income is on the performance of services in the

individual‘s own business, or on the individual‘s own farm.

Separating Employer An employer from whom the claimant has separated and the claimant has not earned 17 times

their weekly benefit amount in subsequent employment since that separation.

Separation Issue An issue pertaining to the reason for separation from employment.

Short Time Compensation (STC)

Participant

An employee in the affected unit submitted on an STC Plan application.

Short Time Compensation (STC)

Plan Application

Short-time compensation plan" or "plan" means an employer's plan for reducing unemployment

under which an affected unit shares the work remaining after its normal weekly hours of work are

reduced

Show Cause Order Give parties opportunity to explain why an appeal was filed untimely

Social Security Administration

Crossmatch (SSA)

A federal crossmatch that verifies social security number provided by the individual.

Special Deputy Tax appeals hearing officers

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Statute of Limitation (SOL) Defines the time period in which the Agency may actively pursue overpayment collection.

STC Weekly Work Information Information provided by employers on active STC plans that includes data needed to calculate

eligibility and weekly benefit amounts to employees claiming STC, such as the Available

Weekly Work Hours and the Actual Weekly Hours Worked.

Stop Inmate Fraud (SIF) Program to prevent payment of UC benefits to claimants that are incarcerated.

Suffix code Type of claim that appeal is based on

Supplemental Payment Payment issued to supplement a payment previously issued for a week. Issued when the weekly

benefit amount was increased, an incorrect deduction was made or the available credits were

increased and the final payment was not a full payment.

Sysout Archival Retrieval (SAR) A secured transaction that permits viewing of reports on-line.

Systematic Alien Verification for

Entitlement (SAVE)

The sytem used to verify a non-US citizen‘s alien status for living and working in the United

States.

TAA Completed Training Date The date a Trade Act eligible Claimant completes the approved course of study.

TAA Petition Number The number assigned by DOL to a petition for TAA certification.

Third-Party Representative An individual or business entity that represents either an employer or claimant in conducting tax,

reimbursable, or appeals business on behalf of the claimant or employer.

Trade Act The Trade Act of 1974 as amended, Chapter 2 (19 U.S.C. 2317) and its subsequent amendments.

Provides educational, travel, subsistence, and relocation allowances, and readjustment benefits to

workers whose employment has been adversely affected by foreign competition.

Trade Adjustment Assistance (TAA) A federal program administered by the United States Department of Labor (US DOL) and the

AWI emphasizing job placement, reemployment services, and benefits such as training, job

search allowances and relocation allowances, as well as weekly compensation.

Trade Adjustment Assistance (TAA)

Petition

A petition submitted to US DOL for TAA. Before any TAA benefits may be claimed by a

worker, a petition must be completed, submitted, and approved. A petition must be submitted to

the US DOL and the TAA coordinator of the State where the Employer exists within one year

from the date which workers were separated or had a reduction in hours or wages. Once

approved by US DOL, the petition is sent to AWI for processing.

Trade Certified Employer The Employer certified by US DOL as adversely affected by imports. May be applied by the

Employer, employee, union, etc.

Trade Re-Adjustment Assistance

(TRA)

The weekly benefit payment under the Trade Act. This program falls under TAA.

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Training Allowance A weekly cash allowance payable to a trainee under any Federal law for the training of workers.

Workers covered in a Trade Act certification are eligible for training allowances.

Training Attendance Information

(TRA)

Training enrollment and attendance information for a claimant. It must be completed and signed,

and verified by the Educational Organization providing the training to the claimant.

Training End Date The date approved course(s) end for a Claimant who has been approved for training by AWI.

Training Waiver (TRA) A waiver from attending training for a claimant that must be completed and signed and verified

by the One Stop Center.

Transitional Claim A claim filed to request a determination of eligibility and establishment of a new benefit year

having an effective date within the 7-day period immediately following the old benefit year

ending date.

UCCBIS Unemployment Compensation Claims and Benefits Information System (the new system to be

designed)

Unemployment Appeals

Commission (UAC)

Second level of appeal process which rules on the correctness of the appeal decision.

Unemployment Compensation for

Ex-Military (UCX)

A program funded by the military to provide unemployment benefits to individuals who were

members of the armed services.

Unemployment Compensation for

Federal Employees (UCFE)

A program funded by the federal government to provide unemployment benefits to individuals

who have worked in federal civilian employment.

United States Department of Labor

(US DOL)

The federal Agency that oversees the state‘s programs for unemployment benefits and

employment related services.

Use Case A technique used in software and systems engineering to capture the functional requirements of a

system.

Wage Credits Wages earned from covered employment during an applicable base period that have not been

used previously in establishing a valid Claim for benefits.

Wage Transcript The determination advising the claimant of the monetary eligibility for unemployment benefits.

Includes the effective date, Weekly Benefit Amount, Total Available Credits, date determined,

date mailed/published, etc. Includes the employers and wages used to establish the claim.

Wages Used The wages used to establish an unemployment claim.

Waiting Week The first week of a Claim for benefits in which the Claimant meets all the eligibility

requirements. It is not payable and is required once during each benefit year.

Week Ending (W/E) The benefit week is seven consecutive days beginning on Sunday and ending the following

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Saturday at midnight. The W/E is the Saturday a benefit weekends.

Weekly Benefit Amount (WBA) Amount of gross benefits payable per week on a monetarily eligible claim.

Withdrawal Decision Dismissal decision when appellant withdraws appeal

Work Search Requirement Each Claimant is required to actively search for work each week to meet that eligibility

requirement(s) as specified by AWI.

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ATTACHMENT B – UCCBIS USE CASE INVENTORY

UC # Core

Process/Component System Use Case Name

UC.01.01 Claims Submit Claim

UC.01.04 Claims Process Claim

UC.01.05 Claims Setup Benefit Program

UC.01.06 Claims Resolve Prior Quarter Billing

Issues

UC.01.07 Claims Resolve Wage Issue

UC.01.10 Claims Apply Out of State Wages

UC.01.11 Claims Release Wages

UC.01.12 Claims Generate Benefit

Documentation

UC.01.13 Claims Determine Services

UC.02.01 Adjudication Confirm and Activate Labor

Dispute

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UC # Core

Process/Component System Use Case Name

UC.02.04 Adjudication Determine Chargeability

UC.02.05 Adjudication Modify Determination

UC.02.06 Adjudication Closeout Labor Dispute

UC.03.01 BPC Intake Payment

UC.03.02 BPC Approve Address/Phone

UC.03.03 BPC Process Waiver

UC.03.04 BPC Enter IRORA Overpayment

UC.03.05 BPC Investigate Overpayment

UC.03.06 BPC Refer Overpayment

UC.04.01 STC Maintain STC Plan

UC.04.02 STC Submit Weekly Hours

UC.04.03 STC Maintain STC Claimants

UC.05.01 TRA Maintain TRA Petition

UC.05.02 TRA Maintain Training Information

UC.05.03 TRA Maintain TRA Claimants

UC.07.01 Special Payments Process Duplicate Warrant

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UC # Core

Process/Component System Use Case Name

UC.07.02 Special Payments Process Beneficiary Payment

UC.07.03 Special Payments Amend 1099/49T

UC.07.04 Special Payments Process Returned Warrants

UC.07.05 Special Payments Process Forgery Decision

UC.08.01 Appeals File Appeal

UC.08.02 Appeals Intake Appeal

UC.08.03 Appeals Docket Appeal

UC.08.04 Appeals Correct Decision

UC.08.06 Appeals Enter Decision

UC.08.07 Appeals Remand Case

UC.08.08 Appeals Re-Open Case

UC.08.09 Appeals Withdraw Appeal

UC.08.10 Appeals Process Special Deputy Appeal

UC.08.11 Appeals Process Special Deputy Final

Order

UC.08.12 Appeals Federal Quality Reporting

Validation

UC.11.01 Audit Investigate Week

UC.11.02 Audit Review Determination

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UC # Core

Process/Component System Use Case Name

UC.11.03 Audit Download Population

UC.11.04 Audit Validate Population

UC.11.05 Audit Upload Population

UC.12.01 CIR Request Confidential Record

UC.99.01 Common Execute Login

UC.99.02 Common Create Account

UC.99.03 Common Manage Account

UC.99.05 Common Execute Search

UC.99.06 Common Schedule Event

UC.99.07 Common Generate Correspondence

UC.99.08 Common Intake Correspondence

UC.99.09 Common View Correspondence

UC.99.10 Common Release Payment

UC.99.11 Common Issue Determination

UC.99.12 Common Modify Claim Detail

UC.99.14 Common Conduct Fact Finding

UC.99.15 Common Certify Weeks

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UC # Core

Process/Component System Use Case Name

UC.99.16 Common Enter Response

UC.99.18 Common Generate Mass Correspondence

UC.99.19 Common Authorize Items

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ATTACHMENT C – REQUIREMENTS MATRIX FUNCTIONAL REQUIREMENTS

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0001 Claims Claims

(General) 00

The system shall provide a capability to create a work item if the system determines that federal wages cannot be added to a claim.

FR.0002 Claims Claims

(General) 00

The system shall provide a capability to store lag quarter wages associated with a claim.

Y

FR.0003 Claims Claims

(General) 00 UC.01.07

The system shall provide a capability to generate a notification to the claimant that their claim has been cancelled.

Y

FR.0004 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item for IB-6 discrepancies (outgoing) by discrepancy code.

FR.0005 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item for redeterminations with no employer name (entry errors).

FR.0006 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item when high quarter wages are greater than $99,999.99 and the claim is ineligible.

FR.0007 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item for IB-4 transactions for which responses were not sent to the requesting state (by reason code for not sending).

FR.0008 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item for responses received from federal employers.

FR.0009 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item for initial determinations where wages are rejected.

FR.0010 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item for incoming wages not posted due to errors.

FR.0011 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item for monetarily ineligible claims for which a UCB-13 has been filed.

Y

FR.0012 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item for SSNs with an IB-4 sent but no response received within an administrator configurable number of days.

FR.0013 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item for redeterminations where wages are rejected.

FR.0014 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item for IB-6 discrepancies (incoming - by state and SSN) for each discrepancy code.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0015 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item for discrepancies between IB-4 wage information sent to another state and IB-5 information received from the other state.

FR.0016 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to associate a CWC wage transcript with correspondence indicating that the claimant is eligible for a CWC claim in another state.

FR.0017 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to publish a CWC wage transcript with the associated correspondence indicating that the claimant is eligible for a CWC claim in another state.

FR.0018 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to create a work item to authorize the payment of IB-6 billings to other states.

FR.0019 Claims Claims

(General) 00 UC.01.10

The system shall provide a capability to pre-authorize the payment of IB-6 billings to other states without user intervention.

FR.0020 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to create and maintain administrator configurable eligibility questions for each claim program type (UI, UCX, UCFE, CWC, STC, TRA, ATAA, DUA).

FR.0445, FR.0510

FR.0021 Claims Claims

(General) 00

The system shall provide a capability to identify unemployment compensation services as talliable or non-talliable based upon US Department of Labor guidelines. (e.g., completed Eligibility Review Process, processed initial claim, adjudicated claim, etc.)

Y

FR.0022 Claims Claims

(General) 00

The system shall provide a capability to determine the number of work search contacts a claimant is expected to make each week without user intervention.

Y

FR.0023 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to display benefit payment details for a claim (e.g., date, instrument, amount).

Y

FR.0024 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to display the details of how a payment was calculated (e.g., the deductions made from the WBA).

FR.0025 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to process multiple benefit payment transactions on a single business day to a claimant.

FR.0026 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to provide benefit payments to claimants without user intervention.

Y

FR.0027 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to allow claimants to modify the preferred payment method.

FR.0028 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to provide claimants the option of having federal taxes withheld from their benefit payments.

FR.0029 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to determine the schedule for Eligibility Review Process reviews for each claimant based on administrator configurable business rules.

FR.0647

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0030 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to determine a claimant‟s continuing eligibility for benefits (Eligibility Review Process) for each program type and each funding source without user intervention.

Y

FR.0031 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to identify a claimant as a priority Eligibility Review Process candidate without user intervention.

Y

FR.0032 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to maintain an administrator configurable timeframe to include a claim in the Eligibility Review Process.

FR.0033 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to exempt a claim from inclusion in the Eligibility Review Process.

Y

FR.0034 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to maintain an administrator configurable timeframe to generate a reminder to the claimant for a claim lacking a response to the Eligibility Review Process form.

FR.0035 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability for a user to indicate that the Eligibility Review Process is complete for a claim.

FR.0036 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to remove the Eligibility Review Process pending indicator without user intervention.

Y

FR.0037 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to maintain an administrator configurable timeframe to prevent benefit payment without user intervention for a claim lacking a response to the Eligibility Review Process form.

FR.0038 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to identify a claim as scheduled for a Re-employment Eligibility Assessment (REA) without user intervention via system interface with WorkForce Services.

Y

FR.0039 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability for a user to identify a claimant as dislocated.

Y

FR.0040 Claims Claims

(General) 00 UC.01.13

The system shall provide a capability to determine what Unemployment Compensation services are available to an external user.

Y

FR.0041 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to associate a WorkForce office with a claimant.

FR.0042 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to display a list of potential WorkForce offices that a claimant may select from to be associated with the claimant.

Y

FR.0043 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability for a system administrator to maintain WorkForce office details.

FR.0044 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to assign a claimant to an AWI cost center without user intervention.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0045 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to associate claim information received via system interface from WorkForce Services to a claim without user intervention.

Y

FR.0046 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to determine if claimant is required to register for WorkForce Services without user intervention.

Y

FR.0047 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to determine if claimant is eligible to receive Veteran Services without user intervention.

Y

FR.0048 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to create a work item when a claim is associated with a priority ERP that is not issued.

FR.0049 Claims Claims

(General) 00 UC.01.01

The system shall provide a capability to create a work item when a claim is associated with an ERP that is rejected as a duplicate, no matching claim or the claim is exempt.

FR.0050 Claims Claims

(General) 00 UC.01.13

The system shall provide a capability to determine what options are available to the external user. For example, file a claim, claim weeks, view correspondence, respond to correspondence, file an appeal or view claim status.

FR.0051 Claims Claims

(General) 00 UC.01.07

The system shall provide a capability to re-determine benefits, without user intervention, upon completion of a monetary re-determination.

FR.0052 Claims Claims

(General) 00 UC.01.07

The system shall provide a capability to re-determine benefits, without user intervention, when claim wage records are modified.

FR.0053 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to create and maintain administrator configurable DUA eligibility questions.

Y

FR.0054 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to enter and store responses to claimant DUA eligibility questions.

FR.0055 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to determine the eligibility status of an STC claimant using administrator configurable STC eligibility criteria.

Y

FR.0056 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to capture and record information to indicate the adversely affected party or parties for each determination or redetermination.

Y

FR.0057 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to match an employer account number to an Unemployment Tax (UT) account number located in DOR‟s tax system.

FR.0058 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to add federal wages to a claim without user intervention.

Y

FR.0059 Claims Submit Claim 00 UC.01.01 The system shall provide a capability for an authorized user to add federal wages if the system determines that wages could not be added to the claim.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0060 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to add an issue indicator, without user intervention, if a non-monetary issue is identified on the response from the federal employer received through ICON.

Y

FR.0061 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to notify the user in an administrator configurable number of days when no response has been received from a federal employer.

Y

FR.0062 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to determine, without user intervention, if military wages can be added to claim.

Y

FR.0063 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to create a work item if the system determines that military wages cannot be added to a claim.

FR.0064 Claims Submit Claim 00 UC.01.01 The system shall provide a capability for an authorized user to add military wages if the system determines that wages could not be added to the claim.

FR.0065 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to notify the user in an administrator configurable number of days when no response has been received from a military employer.

FR.0066 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to notify the user that an amended response has been received from the federal employer.

FR.0067 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to notify the user that an amended response has been received from the military employer.

FR.0068 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to suspend a claim.

FR.0069 Claims Submit Claim 00 UC.01.01 The system shall provide a capability for a system administrator to maintain a master list of issues for claims.

FR.0070 Claims Submit Claim 00 UC.01.01 The system shall provide a capability for a system administrator to establish administrator configurable business rules that define the impact upon a claim, for each issue.

FR.0071 Claims Submit Claim 00 UC.01.01 The system shall provide a capability for a system administrator to define business rules identifying the conditions required for the removal of an issue associated to a claim, for each issue.

Y

FR.0072 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to provide a reminder to a Claims Taker prior to deleting an unsubmitted unemployment benefit application that was previously suspended by a Claims Taker.

Y

FR.0073 Claims Submit Claim 00 UC.01.01 The system shall provide a capability to override the systematic deletion of an unsubmitted unemployment benefit application marked for deletion.

FR.0074 Claims Submit Claim 00 UC.99.02 The system shall provide a capability for a user to enter the form of identification provided by a claimant.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0075 Claims Submit Claim 00 UC.99.02 The system shall provide a capability to verify an individual's drivers license number via system interface with the Florida Department of Highway Safety and Motor Vehicles, prior to the submission of a claim.

FR.0076 Claims Submit Claim 00 UC.99.02 The system shall provide a capability to verify a claimant's social security number via system interface with the Social Security Administration, prior to the submission of a claim.

FR.0077 Claims Submit Claim 00 UC.99.02 The system shall provide a capability to verify a claimant's bank account number and routing number via system interface.

FR.0078 Claims Submit Claim 00 UC.99.02 The system shall provide a capability for a user to associate multiple occupational codes to a claimant.

FR.0079 Claims Submit Claim 00 UC.99.02 The system shall provide a capability to create and maintain an employer record. Y

FR.0080 Claims Submit Claim 00 UC.99.02 The system shall provide a capability to associate US Department of Labor O*NET occupation codes received via system interface to a claimant.

FR.0081 Claims Submit Claim 00 UC.99.02 The system shall provide a capability to initiate an Online Primary Verification with the Immigration and Naturalization Service (INS) without user intervention.

Y

FR.0082 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to assign a unique identifier to each claim.

FR.0083 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to associate claims with an external customer account.

FR.0084 Claims Submit Claim 01 UC.01.01 The system shall provide a capability for an external user to certify that they are the claimant.

FR.0085 Claims Submit Claim 01 UC.01.01 The system shall provide a capability for a claimant to file an initial claim for unemployment compensation benefits.

Y

FR.0086 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to route a claim to the appropriate business unit based upon claimant responses to claim intake questions.

Y

FR.0087 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to use data obtained from a claimant via the Interactive Voice Response system to complete an application for unemployment benefits without user intervention.

FR.0088 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to determine the initial claim type (new, additional, reopen) for a claim based upon prior claim history without user intervention.

Y

FR.0089 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to determine the funding source(s) for a claim without user intervention.

Y

FR.0090 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to update a claim effective date when the claim involves Emergency Unemployment Compensation without user intervention.

Y

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Activity Use Case

Description BR? Related Requirement

FR.0091 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to update a claim effective date when the claim involves Extended Benefits without user intervention.

Y

FR.0092 Claims Submit Claim 01 UC.01.01 The system shall provide a capability to indicate a claimant's participation in approved training.

Y

FR.0093 Claims Submit Claim 02 UC.01.01 The system shall provide a capability to display claim intake requirements to a claimant.

Y

FR.0094 Claims Submit Claim 02 UC.01.01 The system shall provide a capability for a system administrator to define claim intake requirements.

FR.0095 Claims Submit Claim 03 UC.01.01 The system shall provide a capability to create and maintain administrator configurable questions for each claim program funding source (UI, EB, EUC, FAC).

FR.0096 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a claim in Florida without user intervention.

Y

FR.0097 Claims Submit Claim 04 UC.01.01 The system shall provide a capability for a user to update the claim program type after the initial determination of claim program type by the system.

FR.0098 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine the program type of the claim being filed without user intervention.

Y

FR.0099 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to assign multiple claim program types for a single claim without user intervention.

Y

FR.0100 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine and present valid claim filing options without user intervention.

Y

FR.0101 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine if a claimant meets the specific eligibility requirements to file a Military (UCX) program claim without user intervention.

Y

FR.0102 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a Federal (UCFE) program claim without user intervention.

Y

FR.0103 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a Combined Wage Claim (CWC) program without user intervention.

Y

FR.0104 Claims Submit Claim 04 UC.01.01

The system shall provide a capability to determine and present interstate filing options to a claimant based upon claimant provided claim data, employment records, information obtained via system interface with the ICON system HAND transaction and wage records.

Y

FR.0105 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine the base period of a claim without user intervention.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0106 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine the alternate base period of a claim without user intervention.

Y

FR.0107 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to re-determine benefits, without user intervention, when the claim effective date is modified.

FR.0108 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine the claim effective date for each submitted claim without user intervention.

Y

FR.0109 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to determine the latest date an application for unemployment benefits may be submitted to retain the claim effective date without user intervention.

Y

FR.0110 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to present employment records and wages within the base period of a claim.

Y

FR.0111 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to present employment records and wages outside of the base period of a claim.

FR.0112 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to enter wage records to be associated with a claim.

FR.0113 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to associate claim information received via system interface from the Interstate Connection system to a claim without user intervention.

Y

FR.0114 Claims Submit Claim 04 UC.01.01 The system shall provide a capability to complete an application for unemployment benefits when a claimant was determined monetarily ineligible in another state.

Y

FR.0115 Claims Submit Claim 05 UC.01.01 The system shall provide a capability to determine the questions required to assess benefit eligibility based upon administrator configurable business rules.

Y

FR.0116 Claims Submit Claim 06 UC.01.01 The system shall provide a capability to apply the impact of an associated issue to a claim without user intervention.

Y

FR.0117 Claims Submit Claim 06 UC.01.01 The system shall provide a capability to remove issues and the associated impact from a claim without user intervention.

Y

FR.0118 Claims Submit Claim 06 UC.01.01 The system shall provide a capability to associate issues with a claimant.

FR.0119 Claims Submit Claim 06 UC.01.01 The system shall provide a capability to assign issues associated with a claimant to a claim, without user intervention.

Y

FR.0120 Claims Submit Claim 06 UC.01.01 The system shall provide a capability to identify a claimant as incarcerated without user intervention.

Y

FR.0121 Claims Submit Claim 06 UC.01.01 The system shall provide a capability to match claimant records with incarceration information obtained via system interface with the Florida Department of Corrections, without user intervention.

Y

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Activity Use Case

Description BR? Related Requirement

FR.0122 Claims Submit Claim 06 UC.01.01 The system shall provide a capability for a user to record and track activities associated with a fact finding.

FR.0123 Claims Submit Claim 06 UC.01.01 The system shall provide a capability to enter claim fact finding relating to a Labor Dispute when a claim, claimant and/or wage record associated to an active Labor Dispute is involved in determining claim filing eligibility.

FR.0124 Claims Submit Claim 07 UC.01.01 The system shall provide a capability for employers to facilitate the filing process for claimants affected by a mass layoff.

Y

FR.0125 Claims Submit Claim 07 UC.01.01 The system shall provide a capability to update a claim effective date when the claim is related to a Mass Layoff without user intervention.

Y

FR.0126 Claims Submit Claim 07 UC.01.01 The system shall provide a capability to associate employment records obtained via system interface with a claim, without user intervention.

Y

FR.0127 Claims Submit Claim 07 UC.01.01 The system shall provide a capability to select from the results of an employer search one or more specific employer record(s) to associate with a claim.

FR.0128 Claims Submit Claim 07 UC.01.01 The system shall provide a capability to modify the start and end employment dates on an employment record.

FR.0129 Claims Submit Claim 07 UC.01.01 The system shall provide a capability to associate employer new hire information received via system interface from the Department of Revenue to a claim.

FR.0130 Claims Submit Claim 08 UC.01.01 The system shall provide a capability for a user to associate issues to a claim.

FR.0131 Claims Submit Claim 08 UC.01.01 The system shall provide a capability to associate issues for a claim without user intervention.

Y

FR.0132 Claims Submit Claim 08 UC.01.01 The system shall provide a capability to enter claim fact finding when a claimant indicates that they did not return to work as scheduled for any reason other than a lack of work.

FR.0133 Claims Submit Claim 09 UC.01.01 The system shall provide a capability to allow a claimant to select to receive either regular UI or TRA benefits.

Y

FR.0134 Claims Submit Claim 09 UC.01.01 The system shall provide a capability to determine if a claimant meets the eligibility requirements to file Reemployment Trade Adjustment Assistance (RTAA) program claim without user intervention.

Y

FR.0135 Claims Submit Claim 09 UC.01.01 The system shall provide a capability to determine if a claimant meets the eligibility requirements to receive Extended Benefits (EB) without user intervention.

Y

FR.0136 Claims Submit Claim 09 UC.01.01 The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a Short Time Compensation (STC) program claim without user intervention.

Y

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Activity Use Case

Description BR? Related Requirement

FR.0137 Claims Submit Claim 09 UC.01.01 The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a Disaster Unemployment Assistance (DUA) program claim without user intervention.

Y

FR.0138 Claims Submit Claim 09 UC.01.01 The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a Training Readjustment Act (TRA) program claim without user intervention.

Y

FR.0139 Claims Submit Claim 09 UC.01.01 The system shall provide a capability to update a claim effective date when the claim involves Disaster Unemployment Assistance related benefits without user intervention.

Y

FR.0140 Claims Submit Claim 09 UC.01.01 The system shall provide a capability to update a claim effective date when the claim involves Short Term Compensation benefits without user intervention.

Y

FR.0141 Claims Submit Claim 12 UC.01.01 The system shall provide a capability for a user to override the claim eligibility status for each program type of claim (UI, UCX, UCFE, CWC, STC, TRA, ATAA, DUA).

FR.0142 Claims Submit Claim 12 UC.01.01 The system shall provide a capability for a user to remove issues and the associated impact from a claim.

FR.0143 Claims Submit Claim 12 UC.01.01 The system shall provide a capability to revise application responses prior to final submission.

FR.0144 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to determine if a claimant meets the eligibility requirements to file a Regular (UI) claim without user intervention.

Y

FR.0145 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to determine if a claimant meets the eligibility requirements to receive Federal Additional Compensation (FAC) benefits without user intervention.

Y

FR.0146 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to determine if a claimant meets the specific eligibility requirements to receive Emergency Unemployment Compensation (EUC) benefits without user intervention.

Y

FR.0147 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to enter and associate a comment with a monetary determination.

FR.0148 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to determine the charge percentage for each base period employer associated with a claim.

Y

FR.0149 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to determine that military or federal wage records received via system interface with the Federal Centralized Claims Center can be assigned to a claim.

Y

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Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0150 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to associate military wage records received via system interface with the Federal Centralized Claims Center with a claim, without user intervention.

Y

FR.0151 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to associate Florida wage records obtained via system interface with the Florida Department of Revenue with a claim, without user intervention.

Y

FR.0152 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to send a request for Military wage and separation information via system interface with the FCCC without user intervention.

Y

FR.0153 Claims Submit Claim 14 UC.01.07 The system shall provide a capability to send request for Military wage and separation information via system interface with the FCCC.

FR.0154 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to send a request, via system interface with the FCCC, to confirm that Federal wages are available to be assigned to Florida without user intervention.

Y

FR.0155 Claims Submit Claim 14 UC.01.07 The system shall provide a capability for a user to send a request, via system interface with the FCCC, to confirm that Federal wages are available to be assigned to Florida.

FR.0156 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to create, via system interface, a Federal Wage and Separation (UCFE) data transaction for the Interstate Connection system without user intervention.

Y

FR.0157 Claims Submit Claim 14 UC.01.07 The system shall provide a capability to create, via system interface, a Federal Wage and Separation (UCFE) data transaction for the Interstate Connection system.

FR.0158 Claims Submit Claim 14 UC.01.01 The system shall provide a capability to process a claim, without user intervention, based upon the satisfaction of administrator configurable business rules (i.e., 'no touch' claim).

Y

FR.0159 Claims Submit Claim 15 UC.01.01 The system shall provide a capability to allow a claimant to confirm that the claimant has reviewed and understands the Benefit Rights Information.

FR.0160 Claims Review Filing

Options 00 UC.99.02

The system shall provide a capability to generate, without user intervention, a notice to a claimant requesting identifying information based upon the application of administrator configurable business rules.

Y

FR.0161 Claims Review Filing

Options 00 UC.99.02

The system shall provide a capability to associate a claimant's work status obtained via system interface with the Immigration and Naturalization Service (INS) without user intervention.

Y

FR.0162 Claims Review Filing

Options 00 UC.99.02

The system shall provide a capability to create an Online Secondary Verification response work item for a Specialized Claims Taker.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0163 Claims Review Filing

Options 13 UC.01.01

The system shall provide a capability for a Claims Taker to update a submitted claim.

FR.0164 Claims Review Filing

Options 14 UC.01.01

The system shall provide a capability to route a work item to a Claims Taker for a claim that fails to meet administrator configurable business rules without user intervention.

Y

FR.0165 Claims Process Claim 05 UC.01.01 The system shall provide a capability to identify an employer associated with a claim as the separating employer.

Y

FR.0166 Claims Process Claim 05 UC.01.01 The system shall provide a capability to identify an employer associated with a claim as a base period employer.

Y

FR.0167 Claims Process Claim 06 UC.01.01 The system shall provide a capability to identify wage records associated with a claim, by source.

Y

FR.0168 Claims Process Claim 09 UC.01.01 The system shall provide a capability for a user to modify the claim effective date for an unsubmitted application when a claimant was determined monetarily ineligible in another state.

FR.0169 Claims Process Claim 09 UC.01.01 The system shall provide a capability to calculate the Weekly Benefit Amount (WBA) and determine if the claimant meets requalifying requirements for a claim.

Y

FR.0170 Claims Process Claim 09 UC.01.01 The system shall provide a capability to provide Job Service registration information to Workforce Services via the Employ Florida Marketplace (EFM) interface.

FR.0171 Claims Process Claim 09 UC.01.01 The system shall provide a capability to transmit, via system interface, a claimant's veteran and spouse information to Workforce Services via the Employ Florida Marketplace (EFM) interface.

FR.0172 Claims Process UCB-

13 Issue 03 UC.01.07

The system shall provide a capability to request additional wage information associated with a claim.

FR.0173 Claims Process UCB-

13 Issue 03 UC.01.07

The system shall provide a capability to create a work item when a request for additional information is made.

Y

FR.0174 Claims Process UCB-

13 Issue 04 UC.01.07

The system shall provide a capability to add wage records to a claim without user intervention.

Y

FR.0175 Claims Process UCB-

13 Issue 04 UC.01.07 The system shall provide a capability to add wage records to a claim.

FR.0176 Claims Process UCB-

13 Issue 04 UC.01.07

The system shall provide a capability to identify wage records as "used" without user intervention.

Y

FR.0177 Claims Process UCB-

13 Issue 04 UC.01.07

The system shall provide a capability to prevent used wage records from being re-used on another claim.

Y

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Description BR? Related Requirement

FR.0178 Claims Process UCB-

13 Issue 04 UC.01.07

The system shall provide a capability to remove the "wages used" indicator for wage records without user intervention.

Y

FR.0179 Claims Process UCB-

13 Issue 04 UC.01.07

The system shall provide a capability to allow a user time to delete a wage determination prior to publishing the wage determination.

Y

FR.0180 Claims Process UCB-

13 Issue 04 UC.01.07

The system shall provide a capability to prevent changes to an original wage determination.

FR.0181 Claims Process UCB-

13 Issue 04 UC.01.07

The system shall provide a capability to prevent the deletion of an original wage determination.

Y

FR.0182 Claims Process UCB-

13 Issue 04 UC.01.07

The system shall provide a capability to update an employer's percentage of charges for a claim.

Y

FR.0183 Claims Process UCB-

13 Issue 04 UC.01.07

The system shall provide a capability to issue a Wage Transcript to the claimant when wages associated with a claim are updated.

FR.0184 Claims Process UCB-

13 Issue 04 UC.01.07

The system shall provide a capability to issue a Disposal Letter to the claimant when no action can be taken on a Request for Reconsideration of wages on a claim.

Y

FR.0185 Claims Process UCB-

13 Issue 04 UC.01.07

The system shall provide a capability to allow a user to suppress the publishing of a wage determination.

Y

FR.0186 Claims Process UCB-

13 Issue 04 UC.01.07

The system shall provide a capability to issue an updated employer notification when wages are removed from a claim.

FR.0187 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to notify users in an administrator configurable number of days of the need to re-request wages from other states/territories.

FR.0188 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to notify the user of re-requests for wages from another state.

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Activity Use Case

Description BR? Related Requirement

FR.0189 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to create, via system interface, an Interstate Claim and Wage Inquiry (IBIQ) transaction for the Interstate Connection system without user intervention.

FR.0190 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to associate claim information received via system interface from the Interstate Connection system to a claim without user intervention.

Y

FR.0191 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to create, via system interface, a State Identification Inquiry (SIDI) transaction for the Interstate Connection system without user intervention.

FR.0192 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to create, via system interface, an Interstate Claim (IB-1) transaction for the Interstate Connection system without user intervention.

FR.0193 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to create, via system interface, an Automated Interstate Handbook (HAND) transaction for the Interstate Connection system without user intervention.

Y

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Activity Use Case

Description BR? Related Requirement

FR.0194 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to create, via system interface, a Federal Wage and Separation (UCFE) data transaction for the Interstate Connection system without user intervention.

Y

FR.0195 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to create, via system interface, a Military Wage and Separation (UCX) data transaction for the Interstate Connection system without user intervention.

Y

FR.0196 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to perform, via system interface, a Combined Wage Claim Request to Transfer Wages (IB-4) transaction with the Interstate Connection system without user intervention.

Y

FR.0197 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to identify duplicate Combined Wage Claim Request to Transfer Wages (IB-4) transactions without user intervention.

Y

FR.0198 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to create, via system interface, a Report of Use of Transferred Wages (IB-5) transaction for the Interstate Connection system without user intervention.

Y

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Activity Use Case

Description BR? Related Requirement

FR.0199 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to create, via system interface, a Memorandum (IB-13) transaction for the Interstate Connection system without user intervention.

Y

FR.0200 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to create, via system interface, a Withdrawn/Invalid Claim (WIC) transaction for the Interstate Connection system without user intervention.

Y

FR.0201 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability to create, via system interface, a Combined Wage Claim Charges (billings) on Transferred Wages (IB-6) transaction for the Interstate Connection system without user intervention.

Y

FR.0202 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability for a user to create, via system interface, an Interstate Claim and Wage Inquiry (IBIQ) transaction for the Interstate Connection system.

Y

FR.0203 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability for a user to create, via system interface, a State Identification Inquiry (SIDI) transaction for the Interstate Connection system.

Y

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FR.0204 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability for a user to create, via system interface, an Interstate Claim (IB-1) transaction for the Interstate Connection system.

FR.0205 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability for a user to create, via system interface, an Automated Interstate Handbook (HAND) transaction for the Interstate Connection system.

FR.0206 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability for a user to create, via system interface, a Federal Wage and Separation (UCFE) data transaction for the Interstate Connection system.

FR.0207 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability for a user to create, via system interface, a Military Wage and Separation (UCX) data transaction for the Interstate Connection system.

FR.0208 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability for a user to perform, via system interface, a Combined Wage Claim Request to Transfer Wages (IB4) transaction with the Interstate Connection system.

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Activity Use Case

Description BR? Related Requirement

FR.0209 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability for a user to create a Report of Use of Transferred Wages (IB-5) transaction for the Interstate Connection system.

FR.0210 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability for a user to create, via system interface, a Memorandum (IB-13) transaction for the Interstate Connection system.

FR.0211 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability for a user to create, via system interface, a Withdrawn/Invalid Claim (WIC) transaction for the Interstate Connection system.

FR.0212 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability for a user to create, via system interface, a Combined Wage Claim Charges (billings) on Transferred Wages (IB-6) transaction for the Interstate Connection system.

FR.0213 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall provide a capability for a user to create, via system interface, an IB-14 transaction for the Interstate Connection system.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0214 Claims

Process Quarterly

Billing Out - Outgoing Bill For Incoming

Wages

00 UC.01.10 The system shall perform a 'name-match' routine for each outgoing IB-4 transaction to support the return of the same claimant's wage records.

FR.0215 Adjudication Adjudication

(General) 00

The system shall provide a capability to integrate electronic management of all claims data in an electronic case folder (ECF).

FR.0216 Adjudication Adjudication

(General) 00

The system shall provide a capability to allow for the input of a variable weeks penalty.

Y

FR.0217 Adjudication Adjudication

(General) 00

The system shall provide a capability to check that the week's penalty has been satisfied.

Y

FR.0218 Adjudication Adjudication

(General) 00

The system shall provide a capability for supervisory adjudicators to review and modify the work of non-supervisory adjudicators.

FR.0219 Adjudication Adjudication

(General) 00

The system shall provide a capability for non-supervisory adjudicators to view the work of other adjudicators in read only mode.

FR.0220 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

00 The system shall provide a capability to manage issues including status, tracking, resolution, and pending documents from claimants and employers.

FR.0221 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

00 UC.01.01 The system shall provide a capability to determine monetary eligibility for a claim without user intervention.

Y

FR.0222 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

01 UC.99.14 The system shall provide a capability to add issues to a claim. Y

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Activity Use Case

Description BR? Related Requirement

FR.0223 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

01 UC.99.10 The system shall provide a capability to notify a user that one or more payments are pending for a claim.

Y

FR.0224 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

01 UC.02.05 The system shall provide a capability to create a work item for each issue to be determined without user intervention.

FR.0225 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

01 UC.99.11 The system shall provide a capability to post future issues to a claim.

FR.0226 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

01 UC.99.11 The system shall provide a capability to associate an unresolved issue to a specific date range.

Y

FR.0227 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

01 _ The system shall provide a capability to display assigned cases, regardless of case status, for the worker that is logged into the application.

FR.0228 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

02 UC.99.14 The system shall provide a capability to allow an employer associated with a claim to access documentation associated with the claim.

Y

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Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0229 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

02 UC.99.14 The system shall provide a capability to issue additional employer claim notices. Y

FR.0230 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

02 UC.99.11 The system shall provide a capability to present the issues associated with a claim.

FR.0231 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

02 UC.99.10 The system shall provide a capability to identify one or more weeks for payment. Y

FR.0232 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

02 UC.99.10 The system shall provide a capability to identify the funding source and program type for weeks released for payment.

FR.0233 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

03 UC.02.05 The system shall provide a capability to create a work item for each issue to be investigated without user intervention.

FR.0234 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability to present questions to an employer associated with a claim.

Y

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Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0235 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability for an employer to respond to questions associated with a claim.

Y

FR.0236 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability to allow a claimant to access documentation associated with their claim.

FR.0237 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability to present questions to a claimant associated with a claim.

Y

FR.0238 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability for a claimant to respond to questions associated with a claim.

FR.0239 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability to allow a third-party associated with a claim to access documentation associated with the claim.

Y

FR.0240 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability to present questions to a third-party associated with a claim.

Y

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Activity Use Case

Description BR? Related Requirement

FR.0241 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability for a third-party to respond to questions associated with a claim.

FR.0242 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability to request additional information concerning an issue from claimants, employers and third parties.

Y

FR.0243 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability to modify requests for specific information. Y

FR.0244 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability to modify requests for information to specific (relevant) questions.

FR.0245 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability to save information requests for review.

FR.0246 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability to support claimant and employer fact finding scheduling when separation issues are detected once weeks are claimed.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0247 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability to support and automate fact-finding interviews and forms.

FR.0248 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 UC.99.14 The system shall provide a capability to support manual appointment scheduling for adjudicators to call back claimants or employers for fact-finding interviews.

FR.0249 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

05 UC.99.14 The system shall provide a capability to present claim information for review.

FR.0250 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

05 UC.99.14 The system shall provide a capability to present all previously completed portions of a specific fact finding for review.

FR.0251 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

05 UC.99.14 The system shall provide a capability to notify a user when responses to requests for information are received.

FR.0252 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

05 UC.99.14 The system shall provide a capability to alert a user that the time limit for a response to a request for information from a claimant, an employer or employer representative, or from a third party has passed.

Y

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Activity Use Case

Description BR? Related Requirement

FR.0253 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.10 The system shall provide a capability to remove issue indicators from a claim. Y

FR.0254 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.10 The system shall provide a capability to release payments for a claim. Y

FR.0255 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.10 The system shall provide a capability to notify a user that payment will not be released.

Y

FR.0256 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.10 The system shall provide a capability to notify a user that issues remain which prevent release of payment.

FR.0257 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability for an adjudicator to adjudicate a claim. Y

FR.0258 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to adjudicate a claim without user intervention.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0259 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to notify Benefit Payment Control when an overpayment is detected, without user intervention.

Y

FR.0260 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability for a user to enter comments for a claim.

FR.0261 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to prevent an unauthorized user from making certain types of determinations based on administrator configurable rules.

Y

FR.0262 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to retain all associated information including the draft determination for later completion when a determination is in process and must be saved prior to completion.

FR.0263 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide the capability for issue codes to reflect the appropriate section of the law as defined in Florida statutes (sections of law shall be referenced as part of a determination).

Y

FR.0264 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to track in process determinations.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0265 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to review the determination text prior to saving.

FR.0266 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to edit the determination text prior to saving.

FR.0267 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system does not have to audit changes to the determination text.

FR.0268 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to delete a determination prior to publishing the determination.

Y

FR.0269 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to remove all references to a deleted determination except what is recorded in the user activity log.

FR.0270 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to prohibit the original determination text from being altered or deleted after the Issue Date (publishing) of the determination.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0271 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability for an authorized user to search all determinations by: keyword, party, issue type.

FR.0272 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to update the claim history in accordance with the determination issued without user intervention.

Y

FR.0273 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to update the claim in accordance with the determination issued without user intervention.

Y

FR.0274 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to allow a user to suppress the mailing of a determination.

Y

FR.0275 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.02.05 The system shall provide a capability to retrieve and display all information associated with a determination.

FR.0276 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.02.05 The system shall provide a capability to display all required fields for a determination.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0277 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.02.05 The system shall provide a capability to copy field values for required fields of a determination by retrieving information from the original determination.

FR.0278 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.02.05 The system shall provide a capability to prompt a user to enter the determination text.

FR.0279 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.02.05 The system shall provide a capability to associate the new determination to the original determination notification.

FR.0280 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to notify Appeals when a pending appeal is impacted by a determination, without user intervention.

Y

FR.0281 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to re-process all weeks based upon the effects of a determination, without user intervention.

Y

FR.0282 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to re-calculate benefits based upon a determination, without user intervention.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0283 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to allow adjudicators to select from pre-drafted legal statements when stating the reason for a determination within system generated correspondence.

FR.0284 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to override a prior determination with the last determination entered on the same date.

FR.0285 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.11 The system shall provide a capability to allow the last determination entered on an issue to overwrite the prior determination on the same day.

FR.0286 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

06 UC.99.10 The system shall provide a capability to release weeks for payment without user intervention.

Y

FR.0287 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

06 UC.99.11 The system shall provide a capability to capture incarceration information provided by the Florida Department of Corrections.

FR.0288 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

06 UC.99.11 The system shall provide a capability to match incarceration information with existing claimants without user intervention.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0289 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

06 UC.99.11 The system shall provide a capability to associate incarceration information to existing claims when reviewed and approved by an adjudicator.

FR.0290 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

06 UC.99.11 The system shall provide a capability to prevent payment of benefits when incarceration information is associated with a claim without user intervention.

Y

FR.0291 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

09 UC.99.11 The system shall provide a capability to capture Reemployment Eligibility Assessment (REA) information.

Y

FR.0292 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

09 UC.99.11 The system shall provide a capability to associate Reemployment Eligibility Assessment information with a claim.

FR.0293 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

09 UC.99.11 The system shall provide a capability to notify WorkForce to either reschedule or delete claimant to/from REA training.

Y

FR.0294 Adjudication Process Appeal

Modifications 03 UC.99.11

The system shall provide a capability to reverse the determination for a claim when an appeal decision reverses the initial determination, without user intervention.

Y

FR.0295 Adjudication Process Appeal

Modifications 03 UC.99.11

The system shall provide a capability to modify the determination for a claim when an appeal decision modifies the initial determination, by an authorized Adjudicator.

FR.0296 Adjudication Process Appeal

Modifications 03 UC.99.11

The system shall provide a capability to indicate that a determination for a claim has been modified.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0297 Adjudication Process Appeal

Modifications 03 UC.99.11

The system shall provide a capability to indicate that a determination for a claim has been reversed.

Y

FR.0298 Adjudication Process Appeal

Modifications 03 UC.02.05

The system shall provide a capability to identify an original determination as having been modified including: changed, not changed, amended, deleted.

FR.0299 Adjudication Process Appeal

Modifications 03 UC.02.05

The system shall provide a capability to identify an original determination when a new determination is mailed (e.g., Adjudication Disposition Date).

FR.0300 Adjudication Process Appeal

Modifications 03 UC.02.05

The system shall provide a capability to select from a list of parties to send an updated determination notification.

Y

FR.0301 Adjudication Process Appeal

Modifications 03 UC.02.05

The system shall provide a capability to deduct any overpayment balance from the Claimant Overpayment Balance and from the appropriate program Claim Balance.

FR.0302 Adjudication Process Appeal

Modifications 03 UC.02.05

The system shall provide a capability to notify Benefit Payment Control when an overpayment is impacted by a determination, without user intervention.

Y

FR.0303 Adjudication Process

Employer Chargeability

00 UC.02.04 The system shall provide a capability to notify the 412 Unit upon completion of Adjudication's fact-finding.

FR.0304 Adjudication Process

Employer Chargeability

01 UC.02.04 The system shall provide a capability to allow employer protests of benefit charges to be submitted on line.

FR.0305 Adjudication Process

Employer Chargeability

01 UC.02.04 The system shall provide a capability for a user to enter employer protests of benefit charges for a claim not submitted on line.

Y

FR.0306 Adjudication Process

Employer Chargeability

01 UC.02.04 The system shall provide a capability to upload attachments to benefit charge protests submitted on line.

FR.0307 Adjudication Process

Employer Chargeability

01 UC.02.04 The system shall provide a capability for an employer to respond to a Quarterly Tax Statement.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0308 Adjudication Process

Employer Chargeability

01 UC.02.04 The system shall provide a capability to allow Forms UCB-412 to be submitted online.

FR.0309 Adjudication Process

Employer Chargeability

01 UC.02.04 The system shall provide a capability to upload attachments to the Form UCB-412 responses on the Internet.

FR.0310 Adjudication Process

Employer Chargeability

01 UC.02.04 The system shall provide a capability to prevent duplicate Forms UCB-412 from being submitted by employers.

FR.0311 Adjudication Process

Employer Chargeability

01 UC.02.04 The system shall provide a capability to track Forms UCB-412.

FR.0312 Adjudication Process

Employer Chargeability

02 UC.02.04 The system shall provide a capability to identify and present benefit charges that are protested by the employer associated with the charges.

Y

FR.0313 Adjudication Process

Employer Chargeability

02 UC.02.04 The system shall provide a capability to identify a Quarterly Tax Statement that is protested by the associated employer.

FR.0314 Adjudication Process

Employer Chargeability

02 UC.02.04 The system shall provide a capability to review an employer's response to a Quarterly Tax Statement.

FR.0315 Adjudication Process

Employer Chargeability

02 UC.02.04 The system shall provide a capability to scan in the employer responses and identify, without user intervention the reason codes that do not affect the claimant‟s eligibility for benefits.

Y

FR.0316 Adjudication Process

Employer Chargeability

02 UC.02.04 The system shall provide a capability to review Adjudication fact-finding on Labor Disputes.

Y

FR.0317 Adjudication Process

Employer Chargeability

02 UC.02.04 The system shall provide a capability to notify a 412 Associate of a work item for chargeability determinations requiring user intervention.

FR.0318 Adjudication Process

Employer Chargeability

03 UC.02.04 The system shall provide a capability to notify Adjudication when the wages associated with a claim do not equal 17 times the maximum weekly benefit amount, without user intervention.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0319 Adjudication Process

Employer Chargeability

03 UC.02.04 The system shall provide a capability to notify Wage Determination when the wages associated with a claim are identified as not belonging to the claimant.

FR.0320 Adjudication Process

Employer Chargeability

03 UC.02.04 The system shall provide a capability to allow chargeability determinations to be generated without user intervention.

Y

FR.0321 Adjudication Process

Employer Chargeability

03 UC.02.04 The system shall provide a capability to create a work item for chargeability determinations that require user intervention.

Y

FR.0322 Adjudication Process

Employer Chargeability

03 UC.02.04 The system shall provide a capability to calculate employer benefit charges. Y

FR.0323 Adjudication Process

Employer Chargeability

03 UC.02.04 The system shall provide a capability to assign a percentage of benefit charges for a claim to each employer account associated with the claim.

Y

FR.0324 Adjudication Process

Employer Chargeability

03 UC.02.04 The system shall provide a capability to associate benefit charges for a claim to one or more employer accounts.

Y

FR.0325 Adjudication Process

Employer Chargeability

03 UC.02.04 The system shall provide a capability to notify an employer of their liability for charges (UCB-30).

FR.0326 Adjudication Process

Employer Chargeability

03 UC.02.04 The system shall provide a capability to issue a response to an employer protest (UCB-32).

FR.0327 Adjudication Process Labor

Dispute 01 UC.02.01 The system shall provide a capability to define a potential Labor Dispute. Y

FR.0328 Adjudication Process Labor

Dispute 01 UC.02.01

The system shall provide a capability to notify the Employer Charge Unit upon the entry of a potential Labor Dispute.

FR.0329 Adjudication Process Labor

Dispute 01 UC.02.01

The system shall provide a capability to notify Benefit Payment Control upon the entry of a potential Labor Dispute.

FR.0330 Adjudication Process Labor

Dispute 03 UC.02.01

The system shall provide a capability to electronically complete forms related to a potential Labor Dispute.

Y

FR.0331 Adjudication Process Labor

Dispute 03 UC.02.01

The system shall provide a capability to associate Labor Dispute forms to a Labor Dispute without user intervention.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0332 Adjudication Process Labor

Dispute 04 UC.02.01 The system shall provide a capability to identify a Labor Dispute.

FR.0333 Adjudication Process Labor

Dispute 04 UC.02.01

The system shall provide a capability to associate a Labor Dispute to wage records of potential claimants without user intervention.

Y

FR.0334 Adjudication Process Labor

Dispute 05 UC.02.01

The system shall provide a capability to associate a Labor Dispute to a claim without user intervention.

Y

FR.0335 Adjudication Process Labor

Dispute 07 UC.02.06

The system shall provide a capability to disassociate a Labor Dispute with associated claims, without user intervention upon closure of an active Labor Dispute.

Y

FR.0336 Benefit

Payment Control

Benefit Payment Control

(General)

00 The system shall provide a capability to release payments without user intervention.

Y

FR.0337 Benefit

Payment Control

Benefit Payment Control

(General)

00 UC.99.10 The system shall provide a capability to manually release payments. Y

FR.0338 Benefit

Payment Control

Benefit Payment Control

(General)

00 UC.99.11 The system shall provide a capability to generate an Overpayment Determination.

Y

FR.0339 Benefit

Payment Control

Benefit Payment Control

(General)

00 UC.99.11 The system shall provide a capability to enter and store the source of an overpayment determination.

Y

FR.0340 Benefit

Payment Control

Benefit Payment Control

(General)

00 UC.99.11 The system shall provide a capability to notify Appeals of an Overpayment Determination without user intervention when an Appeal is outstanding on the Claim to which the determination applies.

Y

FR.0341 Benefit

Payment Control

Benefit Payment Control

(General)

00 The system shall provide a capability to close a work item without issuing a determination.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0342 Benefit

Payment Control

Benefit Payment Control

(General)

00 The system shall provide a capability to manually enter a new Claimant for the purpose of establishing an overpayment.

FR.0343 Benefit

Payment Control

Benefit Payment Control

(General)

00 The system shall provide a capability to transfer existing payments between Claimants.

FR.0344 Benefit

Payment Control

Benefit Payment Control

(General)

00 UC.99.11 The system shall provide a capability to disqualify a claimant for fraud based on administrator configurable business rules.

Y

FR.0345 Benefit

Payment Control

Benefit Payment Control

(General)

00 The system shall provide a capability to mark a claimant as deceased. Y

FR.0346 Benefit

Payment Control

Benefit Payment Control

(General)

00 The system shall provide a capability to mark a claimant as having filed for bankruptcy.

Y

FR.0347 Benefit

Payment Control

Benefit Payment Control

(General)

00 The system shall provide a capability to mark a claimant as having received a judgment in a bankruptcy hearing.

Y

FR.0348 Benefit

Payment Control

Benefit Payment Control

(General)

00 The system shall provide a capability to modify or cancel a bankruptcy decision.

FR.0349 Benefit

Payment Control

Benefit Payment Control

(General)

00 The system shall provide a capability to specify an administrator configurable time-frame for overpayment data retention.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0350 Benefit

Payment Control

Wage Audit 00 The system shall provide a capability to perform a quarterly wage credit post audit.

Y

FR.0351 Benefit

Payment Control

Wage Audit 00 The system shall provide a capability to use wage information obtained from the DOR SUNTAX system for the wage credit post audit.

FR.0352 Benefit

Payment Control

Wage Audit 00 The system shall provide a capability to use wage information obtained from the ICON system for the wage credit post audit.

Y

FR.0353 Benefit

Payment Control

Wage Audit 00 The system shall provide a capability to determine an audit match using an administrator configurable threshold.

Y

FR.0354 Benefit

Payment Control

Wage Audit 00 UC.99.07 The system shall provide a capability to generate a Request for Wage Breakdown for each match found in the quarterly wage credit post audit without user intervention.

Y

FR.0355 Benefit

Payment Control

Wage Audit 01 UC.99.16 The system shall provide a capability to capture all fields required for the completion of the Request for Wage Breakdown.

FR.0356 Benefit

Payment Control

Wage Audit 04 UC.99.16 The system shall provide a capability to validate all information entered for a Wage Breakdown.

Y

FR.0357 Benefit

Payment Control

Wage Audit 04 The system shall provide a capability to recommend a fraud determination based upon administrator configurable business rules.

Y

FR.0358 Benefit

Payment Control

Wage Audit 04 UC.99.16 The system shall provide a capability to make an initial conflict/no-conflict determination without user intervention.

Y

FR.0359 Benefit

Payment Control

Wage Audit 07 UC.99.14 The system shall provide a capability to record and track all activities associated with the audit (Wage Audit Activity Log).

FR.0360 Benefit

Payment Control

Wage Audit 07 UC.99.14 The system shall provide a capability to record in the Wage Audit Activity Log activities the system performs related to an audit.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0361 Benefit

Payment Control

Wage Audit 08 The system shall provide a capability to specify an administrator configurable time-frame for Claimant response to an Overpayment Predetermination or other request for information.

Y

FR.0362 Benefit

Payment Control

Wage Audit 08 The system shall provide a capability to specify an administrator configurable time-frame for Employer response to Affidavit of Earnings/Request for Wage Breakdown or other request for information.

Y

FR.0363 Benefit

Payment Control

Payment Intake

00 The system shall provide a capability to accept payment via cash, check, or credit card.

FR.0364 Benefit

Payment Control

Payment Intake

02 UC.03.01 The system shall provide a capability to enter and store received payments.

FR.0365 Benefit

Payment Control

Payment Intake

02 UC.03.01 The system shall provide a capability to associate a payment with multiple claimant overpayments (IRORA Payments).

FR.0366 Benefit

Payment Control

Payment Intake

02 UC.03.01 The system shall provide a capability to prevent payments from being applied to overpayments.

Y

FR.0367 Benefit

Payment Control

Payment Intake

02 UC.03.01 The system shall provide a capability to apply payments to existing overpayments using administrator configurable business rules.

Y

FR.0368 Benefit

Payment Control

Payment Intake

02 UC.03.01 The system shall provide a capability for a user to override the administrator configured business rules for payment application.

FR.0369 Benefit

Payment Control

Payment Intake

03 UC.03.01 The system shall provide a capability to route potential refunds to a supervisor work queue for review.

FR.0370 Benefit

Payment Control

Payment Intake

03 UC.03.01 The system shall provide a capability to request a refund warrant from Financial Management.

FR.0371 Benefit

Payment Control

Payment Intake

05 UC.03.01 The system shall provide a capability to mark a payment as invalid or returned.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0372 Benefit

Payment Control

Payment Intake

05 UC.03.01 The system shall provide a capability to update overpayment records to remove invalid or returned payments.

FR.0373 Benefit

Payment Control

Payment Intake

05 The system shall provide a capability to specify an administrator configurable time-frame for payment of an invalid or returned payment.

Y

FR.0374 Benefit

Payment Control

Payment Intake

05 The system shall provide a capability to route an invalid or returned payment to an examiner when payment is not received within the specified time-frame without user intervention.

FR.0375 Benefit

Payment Control

Payment Intake

05 The system shall provide a capability to specify an administrator configurable fee schedule for invalid or returned payments.

Y

FR.0376 Benefit

Payment Control

Payment Intake

05 UC.03.01 The system shall provide a capability to apply appropriate fees to an overpayment record.

Y

FR.0377 Benefit

Payment Control

Payment Intake

05 UC.03.01 The system shall provide a capability to override invalid or returned payment fees.

FR.0378 Benefit

Payment Control

Payment Intake

06 The system shall provide a capability to record the warrant number for refund warrants.

FR.0379 Benefit

Payment Control

Overpayment Stop

02 UC.99.14 The system shall provide a capability to record and track all activities associated with an overpayment stop review (Examiner Activity Log).

FR.0380 Benefit

Payment Control

Overpayment Stop

02 UC.99.14 The system shall provide a capability to record in the Examiner Activity Log activities the system performs related to an overpayment stop.

FR.0381 Benefit

Payment Control

Overpayment Stop

03 The system shall provide a capability to remove an overpayment stop.

FR.0382 Benefit

Payment Control

New Hire Audit 00 The system shall provide a capability to perform a new hire audit. Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0383 Benefit

Payment Control

New Hire Audit 00 The system shall provide a capability to use new hire information obtained from the DOR SUNTAX and US HHS systems.

Y

FR.0384 Benefit

Payment Control

New Hire Audit 00 UC.99.07 The system shall provide a capability to generate a New Hire Information Request (Claimant) for each match found in the new hire audit without user intervention.

FR.0385 Benefit

Payment Control

New Hire Audit 00 UC.99.07 The system shall provide a capability to generate a New Hire Information Request (Employer) for each match found in the new hire audit without user intervention.

FR.0386 Benefit

Payment Control

New Hire Audit 00 UC.99.16 The system shall provide a capability to capture all fields required for the completion of the New Hire Information Request (Claimant).

FR.0387 Benefit

Payment Control

New Hire Audit 00 UC.99.16 The system shall provide a capability to capture all fields required for the completion of the New Hire Information Request (Employer).

FR.0388 Benefit

Payment Control

New Hire Audit 00 UC.99.16 The system shall provide a capability to make an initial conflict/no-conflict determination without user intervention.

Y

FR.0389 Benefit

Payment Control

New Hire Audit 00 The system shall provide a capability to specify an administrator configurable time-frame for response to the New Hire Information Request.

Y

FR.0390 Benefit

Payment Control

New Hire Audit 03 UC.99.14 The system shall provide a capability to record in the New Hire Audit Activity Log activities the system performs related to an audit.

FR.0391 Benefit

Payment Control

New Hire Audit 03 UC.99.14 The system shall provide a capability to record any activities it takes in the New Hire Audit Activity Log.

FR.0392 Benefit

Payment Control

Multi-Address/Phone

Audit 00

The system shall provide a capability to perform a match for claimants with matching addresses and/or phone numbers.

Y

FR.0393 Benefit

Payment Control

Multi-Address/Phone

Audit 00 The system shall provide a capability to mark addresses as exempt from audit. Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0394 Benefit

Payment Control

Multi-Address/Phone

Audit 00 The system shall provide a capability to remove addresses from the exempt list.

FR.0395 Benefit

Payment Control

Multi-Address/Phone

Audit 03

The system shall provide a capability to specify an administrator configurable time-frame for response to the contact request.

Y

FR.0396 Benefit

Payment Control

Multi-Address/Phone

Audit 03 UC.99.14

The system shall provide a capability to record and track all activities associated with the audit (Multi-Address/Phone Audit Activity Log).

FR.0397 Benefit

Payment Control

Multi-Address/Phone

Audit 03 UC.99.14

The system shall provide a capability to record in the Multi-Address/Phone Audit Activity Log activities the system performs related to an audit.

FR.0398 Benefit

Payment Control

Multi-Address/Phone

Audit 04 UC.03.02

The system shall provide a capability to identify a specific claimant/address or claimant/phone combination as exempt from future audit.

FR.0399 Benefit

Payment Control

Waiver 03 UC.03.03 The system shall provide a capability to remove (back out) offsets. Y

FR.0400 Benefit

Payment Control

Waiver 04 UC.03.03 The system shall provide a capability to capture waiver information. Y

FR.0401 Benefit

Payment Control

Interstate Overpayments

(IRORA) 00

The system shall provide a capability to perform a match of Florida overpayment records with records of active claims from other states.

Y

FR.0402 Benefit

Payment Control

Interstate Overpayments

(IRORA) 00

The system shall provide a capability to use claimant/claim information obtained from the ICON system to conduct an IRORA match.

FR.0403 Benefit

Payment Control

Interstate Overpayments

(IRORA) 00 UC.03.04 The system shall provide a capability to modify or cancel IRORA overpayments.

FR.0404 Benefit

Payment Control

Interstate Overpayments

(IRORA) 00

The system shall provide a capability to perform a match of Florida overpayment records with transfers of wages to other States.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0405 Benefit

Payment Control

Interstate Overpayments

(IRORA) 00

The system shall provide a capability to notify BPC staff without user intervention when a CWC Claim is cancelled creating an overpayment.

Y

FR.0406 Benefit

Payment Control

Interstate Overpayments

(IRORA) 03 UC.03.04

The system shall provide a capability to establish an IRORA overpayment on a current claim for a requesting IRORA state.

FR.0407 Benefit

Payment Control

Interstate Overpayments

(IRORA) 03

The system shall provide a capability to establish a CWC overpayment on a current claim based on a request from a State with a cancelled claim.

FR.0408 Benefit

Payment Control

Interstate Overpayments

(IRORA) 03

The system shall provide a capability to establish a CWC overpayment on a current claim based on a request from a combined wage State with an active overpayment.

Y

FR.0409 Benefit

Payment Control

Overpayment Write-Off

00 The system shall provide a capability to identify overpayment records which exceed the Statute of Limitations for collection as pending write-off.

Y

FR.0410 Benefit

Payment Control

Overpayment Write-Off

03 The system shall provide a capability to export overpayment records which are pending write-off in an approved file format.

FR.0411 Benefit

Payment Control

Overpayment Write-Off

04 The system shall provide a capability to mark all pending write-offs as approved.

FR.0412 Benefit

Payment Control

Death Audit 00 The system shall provide a capability to perform a match for claimants who are deceased and who have claimed weeks after the date of death.

Y

FR.0413 Benefit

Payment Control

Death Audit 00 The system shall provide a capability to use deceased persons information obtained from the DOH Vital Statistics system.

FR.0414 Benefit

Payment Control

Death Audit 03 The system shall provide a capability to specify an administrator configurable time-frame for response to the contact request.

Y

FR.0415 Benefit

Payment Control

Death Audit 03 UC.99.14 The system shall provide a capability to record and track all activities associated with the audit (Death Audit Activity Log).

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0416 Benefit

Payment Control

Death Audit 03 UC.99.14 The system shall provide a capability to record in the Death Audit Activity Log activities the system performs related to an audit.

FR.0417 Benefit

Payment Control

Death Audit 04 The system shall provide a capability to close a death audit case. Y

FR.0418 Benefit

Payment Control

Investigations 05 UC.03.05 The system shall provide a capability to record and track all activities associated with the investigation (Investigation Activity Log).

FR.0419 Benefit

Payment Control

Investigations 05 UC.03.05 The system shall provide a capability to record in the Investigation Activity Log activities the system performs related to an investigation.

FR.0420 Benefit

Payment Control

Investigations 05 UC.03.05 The system shall provide a capability to attach evidence to an investigation case.

FR.0421 Benefit

Payment Control

Investigations 06 UC.03.05 The system shall provide a capability to enter a recommendation.

FR.0422 Benefit

Payment Control

Fail To Pay/Disposition

00 The system shall provide a capability to specify an administrator configurable time-frame for creating a fail-to-pay work item.

Y

FR.0423 Benefit

Payment Control

Fail To Pay/Disposition

00 The system shall provide a capability to specify a user configurable time-frame for review of any outstanding overpayment.

Y

FR.0424 Benefit

Payment Control

Fail To Pay/Disposition

00 The system shall provide a capability to specify administrator configurable business rules for making an initial recommendation on fail-to-pay work items without user intervention.

Y

FR.0425 Benefit

Payment Control

Fail To Pay/Disposition

00 The system shall provide a capability to use the specified business rules to make an initial disposition recommendation.

FR.0426 Benefit

Payment Control

Fail To Pay/Disposition

00 UC.03.06 The system shall provide a capability to indicate the disposition of an overpayment.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0427 Benefit

Payment Control

Fail To Pay/Disposition

00 UC.03.06 The system shall provide a capability to change the disposition status of an overpayment.

FR.0428 Benefit

Payment Control

Fail To Pay/Disposition

00 The system shall provide a capability to record and track all activities associated with the disposition (Disposition Activity Log).

FR.0429 Benefit

Payment Control

Fail To Pay/Disposition

00 The system shall provide a capability to record in the Disposition Activity Log activities the system performs related to an overpayment disposition.

FR.0430 Benefit

Payment Control

Fail To Pay/Disposition

00 The system shall provide a capability to recall an overpayment case from a Collections Agency.

FR.0431 Benefit

Payment Control

Fail To Pay/Disposition

03 The system shall provide a capability to enter a date for review of an overpayment.

FR.0432 Benefit

Payment Control

Fail To Pay/Disposition

06 UC.03.06 The system shall provide a capability to refer an overpayment case to a Collections Agency.

FR.0433 Benefit

Payment Control

Fail To Pay/Disposition

07 UC.03.06 The system shall provide a capability to attach evidence to a disposition item.

FR.0434 Benefit

Payment Control

Fail To Pay/Disposition

08 UC.03.06 The system shall provide a capability to assemble and print a case file for submission to a State Attorney.

FR.0435 Benefit

Payment Control

Fail To Pay/Disposition

12 UC.03.06 The system shall provide a capability to assemble and print a case file for submission to Civil Court.

Y

FR.0436 Benefit

Payment Control

Fail To Pay/Disposition

15 UC.03.06 The system shall provide a capability to assemble and print a Civil Court dismissal package.

FR.0437 Benefit

Payment Control

Fail To Pay/Disposition

17 UC.03.06 The system shall provide a capability to capture Conditional and Final Judgment information.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0438 Benefit

Payment Control

Fail To Pay/Disposition

17 UC.03.06 The system shall provide a capability to upload and attach official copies of Conditional and Final Judgment documentation.

FR.0439 Special

Programs (STC)

Special Programs

(STC) (General)

00 UC.00.00 The system shall provide a capability to notify STC employers their plan will end in an administrator configurable period of time.

FR.0440 Special

Programs (STC)

Special Programs

(STC) (General)

00 UC.00.00 The system shall provide a capability to reapply for the STC program using the employer's information from their previous plan.

Y

FR.0441 Special

Programs (STC)

Special Programs

(STC) (General)

00 UC.00.00 The system shall provide a capability to transfer an employer's STC claimants from one STC plan to another STC plan.

FR.0442 Special

Programs (STC)

Special Programs

(STC) (General)

00 UC.00.00 The system shall provide a capability to determine without user intervention when an employee has worked a required number of weeks in the previous 52 week period.

Y

FR.0443 Special

Programs (STC)

Special Programs

(STC) (General)

00 UC.99.07 The system shall provide a capability to send STC related correspondence generated for the identified employer to both an employer and a leasing company associated with an STC plan without user intervention.

Y

FR.0444 Special

Programs (STC)

Special Programs

(STC) (General)

06 UC.04.01 The system shall provide a capability to modify an STC plan effective date. Y

FR.0445 Special

Programs (STC)

Enter STC Plan

Application 00 UC.00.00

The system shall provide a capability to create and maintain administrator configurable employer eligibility criteria for STC.

Y

FR.0446 Special

Programs (STC)

Enter STC Plan

Application 00 UC.00.00

The system shall provide a capability to notify DOR via system interface an employer is in an authorized STC plan.

Y

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0447 Special

Programs (STC)

Enter STC Plan

Application 01 UC.04.01 The system shall provide a capability to enter STC Plan applications. Y

FR.0448 Special

Programs (STC)

Enter STC Plan

Application 01 UC.04.01

The system shall provide a capability for an employer to specify one or more physical locations.

Y

FR.0449 Special

Programs (STC)

Enter STC Plan

Application 01 UC.04.01

The system shall provide a capability to modify employer/leasing company information.

FR.0450 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.01

The system shall provide a capability to verify an STC plan applicant is the employer via system interface with DOR SUNTAX.

Y

FR.0451 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.01

The system shall provide a capability to notify an STC plan applicant that a leasing company has been identified as the employer of record without user intervention.

Y

FR.0452 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.01

The system shall provide a capability to notify a leasing company that an STC plan application has been submitted without user intervention.

Y

FR.0453 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.01 The system shall provide a capability to maintain STC employer information.

FR.0454 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.01

The system shall provide a capability to associate an employer with an STC plan application.

Y

FR.0455 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.01

The system shall provide a capability to enter collective bargaining agent information.

FR.0456 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.02

The system shall provide a capability to identify an employer (leasing company) or work site business as the primary STC plan point of contact.

Y

FR.0457 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.02

The system shall provide a capability to identify an employee as participating in a collective bargaining agreement.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0458 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.01

The system shall provide a capability to identify when a collective bargaining agent must authorize STC participation for specific employees of a company.

Y

FR.0459 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.01

The system shall provide a capability to associate STC claimant authorization information (leasing company/collective bargaining agent) with a specific STC Plan.

FR.0460 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.01

The system shall provide a capability to authorize a collective bargaining agent as a third party representative of an employee.

FR.0461 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.01

The system shall provide a capability for an authorized employer representative to authorize their company to participate in the STC program

Y

FR.0462 Special

Programs (STC)

Enter STC Plan

Application 02 UC.04.01 The system shall provide a capability to maintain business work site information.

FR.0463 Special

Programs (STC)

Enter STC Plan

Application 03 UC.04.01

The system shall provide the capability for a user to approve or deny an employer's STC plan Application submission.

Y

FR.0464 Special

Programs (STC)

Enter STC Plan

Application 03 UC.04.01

The system shall provide a capability to send a reminder notification to an employer of record and collective bargaining agents that have not provided authorization for an STC plan application in an administrator defined time period.

FR.0465 Special

Programs (STC)

Enter STC Plan

Application 03 UC.04.01

The system shall provide a capability to define an administrator configurable time period to deny STC participation when employer, leasing company, and/or collective bargaining agent authorization has not been entered.

FR.0466 Special

Programs (STC)

Enter STC Plan

Application 04 UC.04.01 The system shall provide a capability to prevent duplicate active STC plans. Y

FR.0467 Special

Programs (STC)

Enter STC Plan

Application 05 UC.04.01

The system shall provide a capability to enable an employer to electronically sign an STC Plan application, authorizing their company's participation in the STC program.

Y

FR.0468 Special

Programs (STC)

Enter STC Plan

Application 05 UC.04.01

The system shall provide a capability to associate a collective bargaining agent authorization with the employee and STC plan.

Y

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0469 Special

Programs (STC)

Enter STC Plan

Application 05 UC.04.01

The system shall provide a capability to route a submitted STC plan application without user intervention.

Y

FR.0470 Special

Programs (STC)

Enter STC Plan

Application 05 UC.04.01

The system shall provide a capability to accept a certified statement regarding STC program participation prior to submitting STC plan application.

Y

FR.0471 Special

Programs (STC)

Enter STC Plan

Application 05 UC.04.01

The system shall provide a capability to generate reminder notifications when a submitted STC plan application has not been processed in an administrator defined time period.

FR.0472 Special

Programs (STC)

Enter STC Plan

Application 05 UC.04.01

The system shall provide a capability to indicate an employer‟s eligibility for the STC program.

Y

FR.0473 Special

Programs (STC)

Enter STC Plan

Application 05 UC.04.01

The system shall provide a capability to determine an STC plan effective date without user intervention.

Y

FR.0474 Special

Programs (STC)

Enter STC Plan

Application 05 UC.04.01

The system shall provide a capability to determine an STC plan end date using administrator configurable settings.

Y

FR.0475 Special

Programs (STC)

Enter STC Plan

Application 05 UC.04.01

The system shall provide a capability to associate a unique STC plan identifier with each STC plan.

FR.0476 Special

Programs (STC)

Enter STC Plan

Application 06 UC.04.01 The system shall provide a capability to modify STC plan application information. Y

FR.0477 Special

Programs (STC)

Enter STC Plan

Application 06 UC.04.01

The system shall provide a capability to modify an STC plan application end date.

FR.0478 Special

Programs (STC)

Enter STC Plan

Application 07 UC.04.01

The system shall provide a capability for a user to approve or deny an STC plan application.

Y

FR.0479 Special

Programs (STC)

Maintain Employees

00 UC.04.02 The system shall provide a capability to prevent an STC claimant from being required to provide job search information.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0480 Special

Programs (STC)

Maintain Employees

00 UC.04.03 The system shall provide a capability to modify an STC claimant's effective date. Y

FR.0481 Special

Programs (STC)

Maintain Employees

01 UC.04.03 The system shall provide a capability to associate two or more STC claimant's with an individual STC plan.

Y

FR.0482 Special

Programs (STC)

Maintain Employees

01 UC.04.03 The system shall provide a capability to search for employees associated with an STC employer.

Y

FR.0483 Special

Programs (STC)

Maintain Employees

01 UC.04.03 The system shall provide a capability to search for employees associated with an STC plan.

FR.0484 Special

Programs (STC)

Maintain Employees

02 UC.04.03 The system shall provide a capability to maintain STC information for each STC claimant.

FR.0485 Special

Programs (STC)

Maintain Employees

02 UC.04.03 The system shall provide a capability to remove an STC claimant from an STC plan.

Y

FR.0486 Special

Programs (STC)

Maintain Employees

02 UC.04.03 The system shall provide a capability for a user to end an STC claimant's participation in the STC program.

FR.0487 Special

Programs (STC)

Maintain Employees

02 UC.04.01 The system shall provide a capability to associate a collective bargaining agent with an STC claimant

FR.0488 Special

Programs (STC)

Maintain Employees

02 UC.01.01 The system shall provide a capability to associate an STC claim with an STC plan.

FR.0489 Special

Programs (STC)

Maintain Employees

02 UC.04.02 The system shall provide a capability to determine an STC claimant's end date based on the STC plan effective date, without user intervention.

FR.0490 Special

Programs (STC)

Maintain Employees

02 UC.04.03 The system shall provide a capability to modify a system-determined STC eligibility determination.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0491 Special

Programs (STC)

Maintain Employees

02 UC.04.03 The system shall provide a capability to allow a user to enter an employers employees to an STC plan application.

Y

FR.0492 Special

Programs (STC)

Maintain Employees

04 UC.04.03 The system shall provide a capability to prevent the addition of an active STC claimant to a different STC plan.

Y

FR.0493 Special

Programs (STC)

Maintain Employees

04 UC.04.03 The system shall provide a capability to end an STC claimant's eligibility for receiving STC benefits without user intervention.

FR.0494 Special

Programs (STC)

Maintain Employees

04 UC.99.07 The system shall provide a capability to notify STC claimants, representatives, and employers when STC benefits are stopped without user intervention.

Y

FR.0495 Special

Programs (STC)

Maintain Employees

04 UC.04.02 The system shall provide a capability to determine the initial eligibility status of an STC claimant using administrator configurable STC eligibility criteria.

Y

FR.0496 Special

Programs (STC)

Maintain Employees

04 UC.00.00 The system shall provide a capability to verify an STC claimant is employed by the STC plan employer via system interface with DOR SUNTAX.

FR.0497 Special

Programs (STC)

Process Employee

Hours 00 UC.99.15

The system shall provide a capability to send a reminder notification to an employer to enter or approve an STC claimant's weekly work information.

FR.0498 Special

Programs (STC)

Process Employee

Hours 00 UC.00.00

The system shall provide a capability to create and maintain administrator configurable continuing eligibility criteria for STC claims.

FR.0499 Special

Programs (STC)

Process Employee

Hours 01 UC.04.02

The system shall provide a capability for an employer to enter STC weekly work information for one or more eligible STC claimants.

Y

FR.0500 Special

Programs (STC)

Process Employee

Hours 02 UC.04.02

The system shall provide a capability to enter STC weekly work information for an STC Plan claimant.

FR.0501 Special

Programs (STC)

Process Employee

Hours 02 UC.04.02

The system shall provide a capability to modify an STC claimant's weekly work information.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0502 Special

Programs (STC)

Process Employee

Hours 03 UC.04.02

The system shall provide a capability for an employer to approve or deny STC weekly work information submitted by an STC claimant.

Y

FR.0503 Special

Programs (STC)

Process Employee

Hours 03 UC.04.02

The system shall provide a capability to route a claimant's STC weekly work information without user intervention.

Y

FR.0504 Special

Programs (STC)

Process Employee

Hours 03 UC.99.07

The system shall provide a capability to send a notification to an STC claimant that their weekly work information was denied.

Y

FR.0505 Special

Programs (STC)

Process Employee

Hours 05 UC.04.02

The system shall provide a capability to route denied weekly work information without user intervention.

FR.0506 Special

Programs (STC)

Process Employee

Hours 06 UC.99.15

The system shall provide a capability to determine the continuing STC benefit amount for an STC claimant using administrator configurable STC calculations.

Y

FR.0507 Special

Programs (STC)

Process Employee

Hours 06 UC.99.15

The system shall provide a capability to pay regular UC benefits to a STC claimant without user intervention.

Y

FR.0508 Special

Programs (STC)

Process Employee

Hours 06 UC.99.15

The system shall provide a capability to pay EUC STC benefits without user intervention.

Y

FR.0509 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UC.05.01 The system shall provide a capability to upload TRA petitions received by the U.S. DOL.

FR.0510 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 The system shall provide a capability to create and maintain administrator configurable TRA eligibility questions.

Y

FR.0511 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 The system shall provide a capability to manually transmit a claimant's TRA or RTAA eligibility status to the IRS for HCTC.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0512 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 The system shall provide a capability to transmit a claimant's TRA or RTAA eligibility status to the IRS for HCTC when a claimant's TRA or RTAA payment is issued without user intervention.

FR.0513 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UC.05.02 The system shall provide a capability to enter both training attendance verification and training waivers for a single TRA claim.

Y

FR.0514 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UC.99.06 The system shall provide a capability to prevent the submission of a training certification prior to the administrator configurable time period.

FR.0515 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UC.99.06 The system shall provide a capability to prevent the submission of a training waiver prior to an administrator configurable time period.

FR.0516 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UC.00.00 The system shall provide a capability to modify work search criteria. Y

FR.0517 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UC.99.07 The system shall provide a capability to post a TRA petition approval to an AWI website.

FR.0518 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 The system shall provide a capability to transfer from each TRA program type without user intervention.

Y

FR.0519 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 The system shall provide a capability to end TRA benefits without user intervention.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0520 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 The system shall provide a capability to establish administrator defined TRA program types (e.g., basic, extended, remedial).

FR.0521 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UC.05.03 The system shall provide a capability to assign claimants to the appropriate TRA program type without user intervention based on administrator defined criteria.

FR.0522 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 The system shall provide a capability to calculate a claimant's available TRA credits, by program.

Y

FR.0523 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 The system shall provide a capability to transmit TRA/RTAA claimant information to the EFT system interface for the purpose of federal reporting.

Y

FR.0524 Special

Programs (TRA)

Enter Petition 00 UC.05.01 The system shall provide a capability to extract TRA petition information from a standard formatted MS Word document.

Y

FR.0525 Special

Programs (TRA)

Enter Petition 00 UC.01.12 The system shall provide a capability to set an administrator configurable monetary threshold a press release can cost without requiring approval before being published.

Y

FR.0526 Special

Programs (TRA)

Enter Petition 00 UC.01.12 The system shall provide a capability to enter and maintain the cost of publishing media releases.

Y

FR.0527 Special

Programs (TRA)

Enter Petition 00 UC.01.12 The system shall provide a capability to set an administrator configurable budget to publish press releases.

FR.0528 Special

Programs (TRA)

Enter Petition 00 UC.99.06 The system shall provide a capability to set an administrator configurable time period for the press release budget.

FR.0529 Special

Programs (TRA)

Enter Petition 00 UC.01.12 The system shall provide a capability to send a draft press release to a media outlet prior to publication.

Y

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0530 Special

Programs (TRA)

Enter Petition 00 UC.05.01 The system shall provide a capability to prevent editing of an original TRA petition.

Y

FR.0531 Special

Programs (TRA)

Enter Petition 02 UC.05.01 The system shall provide a capability to match an employer identified on a TRA petition with the employer data from the DOR SUNTAX interface.

Y

FR.0532 Special

Programs (TRA)

Enter Petition 02 UC.05.01 The system shall provide a capability to store employer and leasing company information obtained from the DOR SUNTAX interface without user intervention.

FR.0533 Special

Programs (TRA)

Enter Petition 02 UC.05.01 The system shall provide a capability to determine if the employer listed on the TRA petition received from the U.S. DOL is using a leasing company.

Y

FR.0534 Special

Programs (TRA)

Enter Petition 02 UC.05.01 The system shall provide a capability to identify UC claimants previously employed by a TRA employer.

Y

FR.0535 Special

Programs (TRA)

Enter Petition 02 UC.05.01 The system shall provide a capability to associate a TRA petition with one or more employers.

FR.0536 Special

Programs (TRA)

Enter Petition 04 UC.05.01 The system shall provide a capability to enter TRA petition information provided by the U.S. Department of Labor (US DOL).

Y

FR.0537 Special

Programs (TRA)

Enter Petition 04 UC.05.01 The system shall provide a capability to enter and maintain information associated with a TRA petition.

FR.0538 Special

Programs (TRA)

Enter Petition 04 UC.05.01 The system shall provide a capability to modify TRA employer information.

FR.0539 Special

Programs (TRA)

Enter Petition 04 UC.05.01 The system shall provide a capability for an employer to have one or more TRA petitions.

Y

FR.0540 Special

Programs (TRA)

Enter Petition 04 UC.05.01 The system shall provide a capability to determine the TRA petition eligibility period without user intervention.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0541 Special

Programs (TRA)

Enter Petition 05 UC.05.01 The system shall provide a capability to notify the state TAA Coordinator (Workforce) when a TRA petition requires an amendment through the EFM interface without user intervention.

FR.0542 Special

Programs (TRA)

Enter Petition 07 UC.01.12 The system shall provide a capability to pre-populate a news release template with TRA petition information.

Y FR.0620

FR.0543 Special

Programs (TRA)

Enter Petition 07 UC.01.12 The system shall provide a capability to associate a press release with a TRA petition.

FR.0619, FR.0625

FR.0544 Special

Programs (TRA)

Enter Petition 07 UC.01.12 The system shall provide a capability to identify a media outlet to send a press release without user intervention.

Y FR.0619, FR.0620, FR.0626

FR.0545 Special

Programs (TRA)

Enter Petition 07 UC.01.12 The system shall provide a capability to select a media outlet to publish a press release.

FR.0628

FR.0546 Special

Programs (TRA)

Enter Petition 07 UC.05.01 The system shall provide a capability to accept amended TRA petitions.

FR.0547 Special

Programs (TRA)

Enter Petition 08 UC.01.12 The system shall provide a capability to enter media outlet information. FR.0618 FR.0627

FR.0548 Special

Programs (TRA)

Enter Petition 08 UC.01.12 The system shall provide a capability to modify media outlet information. FR.0626

FR.0549 Special

Programs (TRA)

Enter Petition 09 UC.01.12 The system shall provide a capability for a user to modify news release information.

FR.0627

FR.0550 Special

Programs (TRA)

Enter Petition 10 UC.01.12 The system shall provide a capability to alert specified users without user intervention when the budget for publishing press releases has exceeded the administrator defined budget.

FR.0629

FR.0551 Special

Programs (TRA)

Enter Petition 10 UC.01.12 The system shall provide a capability to determine whether a press release exceeds an administrator configurable monetary threshold required to authorize the publication of a press release.

Y FR.0629

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0552 Special

Programs (TRA)

Enter Petition 10 UC.01.12 The system shall provide a capability for a user to authorize a press release prior to the press release being published.

FR.0630

FR.0553 Special

Programs (TRA)

Enter Petition 11 UC.01.12 The system shall provide a capability to route a press release without user intervention for approval when the cost of the press release exceeds the administrator defined monetary threshold.

FR.0624, FR.0629

FR.0554 Special

Programs (TRA)

Enter Petition 12 UC.01.12 The system shall provide a capability to distribute a press release to multiple media outlets.

Y FR.0628

FR.0555 Special

Programs (TRA)

Enter Petition 12 UC.01.12 The system shall provide a capability to associate a media outlet press release confirmation with a TRA petition.

FR.0628

FR.0556 Special

Programs (TRA)

Enter Petition 12 UC.99.06 The system shall provide a capability to notify a media outlet AWI has not received a press release confirmation in an administrator determined time period without user intervention.

FR.0630

FR.0557 Special

Programs (TRA)

Enter Petition 12 UC.01.12 The system shall provide a capability to send a press release for publication to a media outlet without user intervention.

FR.0630

FR.0558 Special

Programs (TRA)

Identify Claimants

00 UC.05.03 The system shall provide a capability to associate a TRA claimant with a TRA petition.

FR.0559 Special

Programs (TRA)

Identify Claimants

00 UC.05.03 The system shall provide a capability to prevent the addition of a claimant who is already on a TRA petition.

FR.0560 Special

Programs (TRA)

Identify Claimants

00 The system shall provide a capability to upload files from employers containing potential TRA participants.

Y

FR.0561 Special

Programs (TRA)

Identify Claimants

00 The system shall provide a capability to associate uploaded TRA files to a specific TRA petition and employer.

FR.0562 Special

Programs (TRA)

Identify Claimants

02 UC.05.01 The system shall provide a capability to send a request to the TRA employer for information related to their employees impacted under the TRA petition without user intervention.

Y

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Agency for Workforce Innovation

Unemployment Compensation Claims and Benefits Information System (UCCBIS)

5/12/2010 Page 129 of 407 Version: 0.07

UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0563 Special

Programs (TRA)

Identify Claimants

02 UC.05.03 The system shall provide a capability to identify UC claimants that are potentially eligible for TRA without user intervention.

Y

FR.0564 Special

Programs (TRA)

Identify Claimants

02 UC.99.07 The system shall provide a capability for a user to generate and send correspondence requesting information related to employees potentially eligible for TRA benefits.

FR.0565 Special

Programs (TRA)

Identify Claimants

04 The system shall provide a capability for a user to disassociate from a TRA petition any claimants or employees the system determined as potentially eligible for TRA benefits.

FR.0566 Special

Programs (TRA)

Identify Claimants

05 UC.05.03 The system shall provide a capability to determine an eligible TRA or RTAA claimant is potentially eligible to receive HCTC without user intervention.

Y

FR.0567 Special

Programs (TRA)

Identify Claimants

05 UC.05.03 The system shall provide a capability to notify a claimant they may be eligible to receive TRA benefits without user intervention.

FR.0568 Special

Programs (TRA)

Identify Claimants

05 UC.05.03 The system shall provide a capability to associate potentially eligible TRA claimants to a TRA petition.

Y

FR.0569 Special

Programs (TRA)

Identify Claimants

06 UC.05.03 The system shall provide a capability to route TRA applications without user intervention based on the answers provided to TRA questions.

FR.0570 Special

Programs (TRA)

Identify Claimants

06 UC.05.03 The system shall provide a capability to associate potentially eligible TRA claimants to a TRA application.

FR.0571 Special

Programs (TRA)

Process Application

00 UC.05.03 The system shall provide a capability to modify the eligibility status of a TRA or RTAA claimant.

FR.0572 Special

Programs (TRA)

Process Application

01 UC.05.03 The system shall provide a capability to enter a TRA application. Y

FR.0573 Special

Programs (TRA)

Process Application

01 UC.05.03 The system shall provide a capability to enter a RTAA application.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0574 Special

Programs (TRA)

Process Application

03 UC.99.06 The system shall provide a capability to set an administrator configurable time period to send reminder notifications to claimants who have not provided training waivers.

FR.0575 Special

Programs (TRA)

Process Application

04 UC.99.05 The system shall provide a capability to calculate a claimant's RTAA benefits. Y

FR.0576 Special

Programs (TRA)

Process Application

05 UC.99.07 The system shall provide a capability for a user to send correspondence requesting additional information from a claimant.

FR.0577 Special

Programs (TRA)

Process Application

07 UC.05.03 The system shall provide a capability to determine TRA eligibility for a claimant. Y

FR.0578 Special

Programs (TRA)

Process Application

07 UC.05.03 The system shall provide a capability to determine RTAA eligibility for a claimant. Y

FR.0579 Special

Programs (TRA)

Process Application

07 UC.05.03 The system shall provide a capability to validate via the New Hire List an RTAA claimant's employer.

Y

FR.0580 Special

Programs (TRA)

Process Application

07 UC.05.03 The system shall provide a capability to determine a claimant's TRA eligibility period, by program without user intervention based on administrator defined criteria.

Y

FR.0581 Special

Programs (TRA)

Process Application

07 The system shall provide a capability to determine when a claimant's TRA/RTAA benefits will be paid.

Y

FR.0582 Special

Programs (TRA)

Submit Initial Training

Verification 00 UC.05.02

The system shall provide a capability to disable a claimant's worksearch criteria without user intervention.

Y

FR.0583 Special

Programs (TRA)

Submit Initial Training

Verification 00 UC.99.06

The system shall provide a capability to set an administrator configurable time period a claimant is required to provide their training certification.

Y

FR.0584 Special

Programs (TRA)

Submit Initial Training

Verification 00 UC.99.06

The system shall provide a capability to set an administrator configurable time period a claimant is required to provide a training waiver.

Y

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0585 Special

Programs (TRA)

Submit Initial Training

Verification 00 UC.99.06

The system shall provide a capability to prevent TRA benefits to a claimant when a TRA Training waiver is not provided in the administrator defined time period.

FR.0586 Special

Programs (TRA)

Submit Initial Training

Verification 00 UC.99.06

The system shall provide a capability for a user to modify a system determined decision to prevent benefit from being paid when a claimant has not provided a training certification within the administrator defined time period.

Y

FR.0587 Special

Programs (TRA)

Submit Initial Training

Verification 00 UC.99.06

The system shall provide a capability for a user to modify a system determined decision to prevent benefit from being paid when a claimant has not provided a training waiver within the administrator defined time period.

Y

FR.0588 Special

Programs (TRA)

Submit Initial Training

Verification 00 UC.05.02

The system shall provide a capability to receive TRA training waivers from the EFM interface without user intervention.

FR.0589 Special

Programs (TRA)

Submit Initial Training

Verification 00 UC.00.00

The system shall provide a capability to enter and maintain training institution information.

FR.0590 Special

Programs (TRA)

Submit Initial Training

Verification 01 UC.05.02

The system shall provide a capability to receive approved TRA training information from the EFM interface without user intervention.

FR.0591 Special

Programs (TRA)

Submit Initial Training

Verification 01 UC.05.02

The system shall provide a capability to receive approved TRA waiver information from the EFM interface without user intervention.

FR.0592 Special

Programs (TRA)

Submit Initial Training

Verification 01 UC.05.02

The system shall provide a capability to enter a claimant's TRA training waiver information.

Y

FR.0593 Special

Programs (TRA)

Submit Initial Training

Verification 02 UC.05.02

The system shall provide a capability to enter a claimant's approved TRA training information.

Y

FR.0594 Special

Programs (TRA)

Submit Initial Training

Verification 02

The system shall provide a capability to provide a claimant's training information to Workforce via the EFM interface without user intervention.

FR.0595 Special

Programs (TRA)

Submit Initial Training

Verification 05 UC.05.02 The system shall provide a capability to enter a claimant's training waiver. Y

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0596 Special

Programs (TRA)

Submit Continuing

Training Verification

00 UC.05.02 The system shall provide a capability to enter a TRA eligibility determination for a claimant collecting regular UC benefits.

Y

FR.0597 Special

Programs (TRA)

Submit Continuing

Training Verification

00 UC.05.02 The system shall provide a capability to deny a training certification provided by a TRA claimant.

Y

FR.0598 Special

Programs (TRA)

Submit Continuing

Training Verification

00 UC.05.02 The system shall provide a capability to revoke training waivers for a TRA claimant.

Y

FR.0599 Special

Programs (TRA)

Submit Continuing

Training Verification

00 UC.99.06 The system shall provide a capability to generate reminder correspondence to a claimant for training waivers that have not been received by the administrator defined time period.

FR.0600 Special

Programs (TRA)

Submit Continuing

Training Verification

00 UC.99.06 The system shall provide a capability to set an administrator configurable time period to send reminder notifications to claimants who have not provided training certifications.

FR.0601 Special

Programs (TRA)

Submit Continuing

Training Verification

00 UC.99.06 The system shall provide a capability to generate reminder correspondence to a claimant for training certifications that have not been received by the administrator defined time period.

FR.0602 Special

Programs (TRA)

Submit Continuing

Training Verification

01 UC.05.02 The system shall provide a capability to associate one or more training waivers with a TRA claim.

FR.0603 Special

Programs (TRA)

Submit Continuing

Training Verification

01 UC.05.02 The system shall provide a capability to modify training waiver information. Y

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0604 Special

Programs (TRA)

Submit Continuing

Training Verification

02 UC.05.02 The system shall provide a capability to enter and associate one or more training certifications with a TRA claim.

Y

FR.0605 Special

Programs (TRA)

Submit Continuing

Training Verification

03 UC.05.03 The system shall provide a capability to approve or deny a training waiver.

FR.0606 Special

Programs (TRA)

Submit Continuing

Training Verification

06 UC.05.02 The system shall provide a capability to approve or deny a training certification. Y

FR.0607 Special

Programs (TRA)

Process RTAA Submit Paystub

00 UC.99.06 The system shall provide a capability to set an administrator configurable time period to send reminder notifications to claimants who have not provided their paystubs.

FR.0608 Special

Programs (TRA)

Process RTAA Submit Paystub

00 UC.05.03 The system shall provide a capability to generate reminder correspondence to a claimant for one or more outstanding paystubs.

FR.0609 Special

Programs (TRA)

Process RTAA Submit Paystub

00 UC.05.02 The system shall provide a capability to require a TRA claimant to provide a paystub.

Y

FR.0610 Special

Programs (TRA)

Process RTAA Submit Paystub

03 UC.05.02 The system shall provide a capability to enter a claimant's paystub information. Y

FR.0611 Special

Programs (DUA)

Special Programs

(DUA) (General)

00 UC.01.05 The system shall provide a capability to modify an established disaster assistance program.

Y

FR.0612 Special

Programs (DUA)

Special Programs

(DUA) (General)

00 UC.01.01 The system shall provide a capability to prevent duplicate DUA claims.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0613 Special

Programs (DUA)

Special Programs

(DUA) (General)

00 UC.01.01 The system shall provide a capability to associate a DUA claim with the appropriate DUA benefit program.

Y

FR.0614 Special

Programs (DUA)

Process DUA Mobilization

00 UC.01.05 The system shall provide a capability to approve or deny a disaster assistance program information prior to establishing a DUA program.

Y

FR.0615 Special

Programs (DUA)

Process DUA Mobilization

00 UC.01.01 The system shall provide a capability to prevent the establishment of multiple DUA benefit programs for the same declaration (declared disaster).

Y

FR.0616 Special

Programs (DUA)

Process DUA Mobilization

00 UC.01.12 The system shall provide a capability to publish a DUA fact sheet to an AWI website.

FR.0617 Special

Programs (DUA)

Process DUA Mobilization

00 UC.01.12 The system shall provide a capability to upload and associate DUA benefit documents with a specific DUA program.

FR.0618 Special

Programs (DUA)

Process DUA Mobilization

00 UC.01.12 The system shall provide a capability to maintain media outlet information for disaster unemployment programs.

FR.0547

FR.0619 Special

Programs (DUA)

Process DUA Mobilization

00 UC.01.12 The system shall provide a capability to associate a benefit document with one or more media outlets.

FR.0543, FR.0544

FR.0620 Special

Programs (DUA)

Process DUA Mobilization

00 UC.01.12 The system shall provide a capability to generate multiple press releases for a DUA program.

FR.0542, FR.0544

FR.0621 Special

Programs (DUA)

Process DUA Mobilization

00 UC.01.05 The system shall provide a capability to deactivate a DUA program. Y

FR.0622 Special

Programs (DUA)

Process DUA Mobilization

00 UC.01.05 The system shall provide a capability to re-activate a deactivated DUA program. Y

FR.0623 Special

Programs (DUA)

Process DUA Mobilization

01 UC.01.05 The system shall provide a capability to enter disaster declaration information to establish a disaster assistance program (DUA).

Y

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0624 Special

Programs (DUA)

Process DUA Mobilization

02 UC.99.07 The system shall provide a capability to route a DUA press release without user intervention for approval or denial prior to publishing.

Y FR.0553

FR.0625 Special

Programs (DUA)

Process DUA Mobilization

02 UC.01.12 The system shall provide a capability to associate a press release with a DUA program.

FR.0543, FR.0544

FR.0626 Special

Programs (DUA)

Process DUA Mobilization

02 UC.01.12 The system shall provide a capability to identify a media outlet to send a press release based on a disaster location(s) without user intervention.

FR.0544, FR.0548

FR.0627 Special

Programs (DUA)

Process DUA Mobilization

03 UC.01.05 The system shall provide a capability to modify a DUA press release prior to publishing.

FR.0547, FR.0549

FR.0628 Special

Programs (DUA)

Process DUA Mobilization

03 UC.01.12 The system shall provide a capability to select a media outlet to publish a DUA press release.

FR.0545, FR.0554, FR.0555

FR.0629 Special

Programs (DUA)

Process DUA Mobilization

04 UC.01.12 The system shall provide a capability to capture and store the cost of publishing DUA press releases.

FR.0550, FR.0553

FR.0630 Special

Programs (DUA)

Process DUA Mobilization

04 UC.01.12 The system shall provide a capability to send a DUA press release for publication to a media outlet without user intervention.

FR.0552, FR.0556, FR.0557

FR.0631 Special

Programs (DUA)

Process DUA Mobilization

05 UC.99.07 The system shall provide a capability to route a DUA fact sheet without user intervention for approval or denial prior to publishing.

Y

FR.0632 Special

Programs (DUA)

Process DUA Mobilization

06 UC.99.07 The system shall provide a capability to route a DUA Interstate Coordinator's Announcement without user intervention for approval or denial prior to publishing.

FR.0633 Special

Programs (DUA)

Process DUA Mobilization

07 UC.99.07 The system shall provide a capability to route DUA interim procedural instructions without user intervention prior to publishing.

Y

FR.0634 Special

Programs (DUA)

Process DUA Mobilization

09 UC.01.05 The system shall provide a capability to determine the information provided to establish a DUA program meets the DUA program eligibility criteria.

Y

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0635 Special

Programs (DUA)

Process DUA Mobilization

11 UC.01.05 The system shall provide a capability to route entered disaster declaration information without user intervention for approval or denial prior to establishing the DUA program.

Y

FR.0636 Special

Programs (DUA)

Process DUA Mobilization

11 UC.00.00 The system shall provide a capability to determine a DUA program effective date. Y

FR.0637 Special

Programs (DUA)

Process DUA Mobilization

11 The system shall provide a capability to determine a DUA program end date. Y

FR.0638 Special

Programs (DUA)

Process DUA Mobilization

11 UC.00.00 The system shall provide a capability to modify a DUA program effective date.

FR.0639 Special

Programs (DUA)

Process DUA Mobilization

11 UC.01.05 The system shall provide a capability to activate a DUA program to permit the filling of a DUA claim associated with an established DUA program.

Y

FR.0640 Special

Programs (DUA)

Process DUA Mobilization

12 UC.01.05 The system shall provide a capability to create DUA benefit rights information without user intervention.

FR.0641 Special

Programs (DUA)

Process DUA Mobilization

13 UC.99.07 The system shall provide a capability to approve or deny disaster assistance program correspondence prior to publication.

Y

FR.0642 Special

Programs (DUA)

Process DUA Mobilization

13 UC.01.05 The system shall provide a capability to modify DUA documentation generated for a declared disaster.

FR.0643 Special

Programs (DUA)

Process DUA Mobilization

14 UC.01.05 The system shall provide a capability to route approved procedural instructions without user intervention.

FR.0644 Special

Programs (DUA)

Process DUA Mobilization

15 UC.01.05 The system shall provide a capability to determine a DUA claim has been filed late without user intervention.

FR.0645 Special

Programs (DUA)

Process DUA Mobilization

15 UC.01.05 The system shall provide a capability to route DUA claim issues that require fact finding without user intervention.

Y

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0646 Special

Programs (DUA)

Process DUA Mobilization

15 UC.01.05 The system shall provide a capability to maintain an administrator configurable time period for filing DUA claims.

Y

FR.0647 Special

Programs (DUA)

Process DUA Eligibility

Determination 00 UC.00.00

The system shall provide a capability to re-screen DUA claimants for eligibility on an administrator configurable time basis (quarterly).

Y FR.0029

FR.0648 Special

Programs (DUA)

Process DUA Eligibility

Determination 00

The system shall provide a capability to identify an administrator configurable period of time claimant's are required to provide their DUA eligibility information.

FR.0649 Special

Programs (DUA)

Process DUA Eligibility

Determination 00

The system shall provide a capability to route a DUA claim without user intervention when a claimant has not provided the required DUA eligibility information.

Y

FR.0650 Special

Programs (DUA)

Process DUA Eligibility

Determination 01 UC.01.01 The system shall provide a capability to enter a DUA claim. Y

FR.0651 Special

Programs (DUA)

Process DUA Eligibility

Determination 01 UC.01.01

The system shall provide a capability to associate eligible DUA claims with the appropriate DUA program.

FR.0652 Special

Programs (DUA)

Process DUA Eligibility

Determination 01 UC.01.01

The system shall provide a capability to route claimant applications for DUA eligibility without user intervention based on responses to DUA eligibility questions.

FR.0653 Special

Programs (DUA)

Process DUA Eligibility

Determination 02

The system shall provide a capability to determine when a claimant has not provided required information for establishing a DUA claim.

Y

FR.0654 Special

Programs (DUA)

Process DUA Eligibility

Determination 02

The system shall provide a capability to approve or deny a claimant's justification for filing a late DUA claim.

FR.0655 Special

Programs (DUA)

Process DUA Eligibility

Determination 03

The system shall provide a capability to approve or deny a claimant's justification for employment loss.

FR.0656 Special

Programs (DUA)

Process DUA Eligibility

Determination 05 The system shall provide a capability to determine a DUA claim effective date. Y

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0657 Special

Programs (DUA)

Process DUA Eligibility

Determination 05 UC.00.00 The system shall provide a capability to determine a DUA claim end date.

FR.0658 Special

Programs (DUA)

Process DUA Eligibility

Determination 05 UC.00.00 The system shall provide a capability to modify a DUA program end date.

FR.0659 Special

Programs (DUA)

Process DUA Eligibility

Determination 05 The system shall provide a capability to modify a DUA claim effective date. Y

FR.0660 Special

Programs (DUA)

Process DUA Eligibility

Determination 05 The system shall provide a capability to modify a DUA claim end date.

FR.0661 Special

Programs (DUA)

Process DUA Eligibility

Determination 05

The system shall provide a capability to send a reminder notice when a claimant has not provided required DUA eligibility information within the administrator defined time period.

Y

FR.0662 Special

Programs (DUA)

Process DUA Eligibility

Determination 05

The system shall provide a capability to issue a DUA claim eligibility determination pending proof of wages.

FR.0663 Special

Programs (DUA)

Process DUA Eligibility

Determination 06 UC.01.01

The system shall provide a capability to enter self-employment wages for a DUA claim.

Y

FR.0664 Special

Programs (DUA)

Process DUA Eligibility

Determination 07 UC.01.01 The system shall provide a capability to determine the eligibility of a DUA claim. Y

FR.0665 Special

Programs (DUA)

Process DUA Eligibility

Determination 08 UC.01.01

The system shall provide a capability to modify the eligibility determination of a DUA claim.

Y

FR.0666 Special

Programs (DUA)

Process DUA Eligibility

Determination 08

The system shall provide a capability to issue a DUA claim redetermination without user intervention.

Y

FR.0667 Special

Payments

Special Payments (General)

00 The system shall provide a capability to calculate supplemental payments without user intervention.

Y

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0668 Special

Payments

Special Payments (General)

00 The system shall provide a capability for a user to enter supplemental payments.

FR.0669 Special

Payments

Special Payments (General)

00 The system shall provide a capability for a user to adjust a system determined supplemental payment.

FR.0670 Special

Payments

Special Payments (General)

00 The system shall provide a capability to debit and credit specific claim program funds without user intervention.

Y

FR.0671 Special

Payments

Special Payments (General)

00 The system shall provide a capability for a user to debit and credit claim program funds.

FR.0672 Special

Payments

Special Payments (General)

00 The system shall provide a capability to modify the federal hourly minimum wage using administrator configurable parameters.

FR.0673 Special

Payments

Special Payments (General)

00 The system shall provide a capability to perform multiple benefit payment transactions on a single business day.

FR.0674 Special

Payments

Special Payments (General)

00 UC.01.05 The system shall provide a capability to disable state or federal programs.

FR.0675 Special

Payments

Special Payments (General)

00 The system shall provide a capability to credit the specified claim program (e.g., UI, EB, EUC) fund when a benefit payment is canceled.

FR.0676 Special

Payments

Special Payments (General)

00 The system shall provide a capability to issue multiple payments to a claimant on the same date.

FR.0677 Special

Payments

Special Payments (General)

00 The system shall provide a capability to assign a unique identifier to each new warrant generated.

Y

FR.0678 Special

Payments

Special Payments (General)

00 The system shall provide a capability to assign a unique identifier to each debit card payment.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0679 Special

Payments

Special Payments (General)

00 The system shall provide a capability to initiate a supplemental payment without user intervention.

Y

FR.0680 Special

Payments

Special Payments (General)

00 The system shall provide a capability to initiate an overpayment without user intervention.

Y

FR.0681 Special

Payments Issue Payment (Certify Weeks)

00 UC.99.15 The system shall provide a capability to calculate the balance of a claimant's available credits without user intervention.

Y

FR.0682 Special

Payments Issue Payment (Certify Weeks)

00 UC.99.16 The system shall provide a capability for a user to prevent future certifications from being issued.

Y

FR.0683 Special

Payments Issue Payment (Certify Weeks)

00 UC.99.15 The system shall provide a capability to determine a claimant's certification status.

Y

FR.0684 Special

Payments Issue Payment (Certify Weeks)

00 The system shall provide a capability for a user to associate an issue with a benefit payment.

Y

FR.0685 Special

Payments Issue Payment (Certify Weeks)

00 The system shall provide a capability to modify a claimant's reported earnings. Y

FR.0686 Special

Payments Issue Payment (Certify Weeks)

00 UC.99.15 The system shall provide a capability to reduce a claimant's basic TRA balance when a TRA claim is paid from another fund source without user intervention.

Y

FR.0687 Special

Payments Issue Payment (Certify Weeks)

01 UC.99.15 The system shall provide a capability to enter weekly certifications for claimant's to receive benefits.

Y

FR.0688 Special

Payments Issue Payment (Certify Weeks)

01 UC.99.15 The system shall provide a capability for a user to certify single or multiple weeks of benefits.

Y

FR.0689 Special

Payments Issue Payment (Certify Weeks)

01 UC.99.15 The system shall provide a capability for a user to select the number of weeks to certify.

Y

FR.0690 Special

Payments Issue Payment (Certify Weeks)

02 UC.99.15 The system shall provide a capability to maintain administrator defined certification questions based on the program type.

Y

FR.0691 Special

Payments Issue Payment (Certify Weeks)

02 UC.99.15 The system shall provide a capability to enter and store responses to certification questions.

Y

FR.0692 Special

Payments Issue Payment (Certify Weeks)

02 UC.99.15 The system shall provide a capability to identify certification issues that require fact finding.

Y

FR.0693 Special

Payments Issue Payment (Certify Weeks)

02 UC.99.15 The system shall provide a capability to route certification issues that require fact finding without user intervention.

Y

FR.0694 Special

Payments Issue Payment (Certify Weeks)

04 UC.99.05 The system shall provide a capability to calculate DUA benefits based on part-time work.

Y

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0695 Special

Payments Issue Payment (Certify Weeks)

04 UC.04.02 The system shall provide a capability for an STC claimant to authorize STC weekly work information submitted by an employer.

Y

FR.0696 Special

Payments Issue Payment (Certify Weeks)

04 UC.99.15 The system shall provide a capability for a user to approve or deny the weekly work information provided by the employer.

FR.0697 Special

Payments Issue Payment (Certify Weeks)

04 UC.99.15 The system shall provide a capability to notify an employer an STC claimant denied weekly work information without user intervention.

FR.0698 Special

Payments Issue Payment (Certify Weeks)

04 UC.99.15 The system shall provide a capability to route certification issues preventing payment based on the issue type without user intervention.

Y

FR.0699 Special

Payments Issue Payment (Certify Weeks)

04 UC.99.05 The system shall provide a capability for a user to enter a STC claimant's hours worked.

FR.0700 Special

Payments Issue Payment (Certify Weeks)

04 UC.99.06 The system shall provide a capability for a user to approve or deny the claimant's hours worked provided by the employer.

Y

FR.0701 Special

Payments Issue Payment (Certify Weeks)

04 UC.99.07 The system shall provide a capability to confirm an STC claimant and employer agree with the STC claimants hours worked without user intervention.

Y

FR.0702 Special

Payments Issue Payment (Certify Weeks)

04 UC.99.09 The system shall provide a capability to notify an employer a claimant has denied the hours worked provided by the employer without user intervention.

Y

FR.0703 Special

Payments Issue Payment (Certify Weeks)

04 UC.99.10 The system shall provide a capability to notify an employer an STC claimant has provided the hours worked for the weeks being certified.

Y

FR.0704 Special

Payments Issue Payment (Certify Weeks)

05 UC.99.16 The system shall provide a capability for a user to issue additional weeks to certify.

Y

FR.0705 Special

Payments Issue Payment (Certify Weeks)

05 UC.99.15 The system shall provide a capability to determine if an additional claim is required without user intervention.

Y

FR.0706 Special

Payments Issue Payment (Certify Weeks)

05 UC.99.15 The system shall provide a capability to offset overpayments without user intervention.

Y

FR.0707 Special

Payments Issue Payment (Certify Weeks)

05 UC.99.15 The system shall provide a capability to establish a transitional claim without user intervention.

Y

FR.0708 Special

Payments Issue Payment (Certify Weeks)

05 UC.99.15 The system shall provide a capability to identify issues that prevent a benefit payment from being issued without user intervention.

Y

FR.0709 Special

Payments Issue Payment (Certify Weeks)

06 UC.99.15 The system shall provide a capability to enforce a waiting period before benefits can be paid based on the program type without user intervention.

Y

FR.0710 Special

Payments Issue Payment (Certify Weeks)

06 UC.99.15 The system shall provide a capability to issue payment from multiple program funds for the same week without user intervention.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0711 Special

Payments Issue Payment (Certify Weeks)

06 UC.99.15 The system shall provide a capability to distribute benefit payments in accordance with a claimant's preferred method of payment without user intervention.

Y

FR.0712 Special

Payments Issue Payment (Certify Weeks)

06 UC.99.15 The system shall provide a capability to make available a claimant's applicable certification weeks without user intervention.

Y

FR.0713 Special

Payments Issue Payment (Certify Weeks)

06 The system shall provide a capability to maintain administrator defined issues that prevent a claimant's benefit payment from being issued.

Y

FR.0714 Special

Payments Issue Payment (Certify Weeks)

06 UC.99.15 The system shall provide a capability to issue payment for a claimant's benefits. Y

FR.0715 Special

Payments Issue Payment (Certify Weeks)

06 UC.99.15 The system shall provide a capability to calculate the WBA benefit amount due to a claimant for each claim program type.

Y

FR.0716 Special

Payments Issue Payment (Certify Weeks)

06 UC.99.15 The system shall provide a capability to debit the specified claim program (e.g., UI, EB, EUC) fund when a benefit payment is issued.

FR.0717 Special

Payments Issue Payment (Certify Weeks)

06 UC.99.15 The system shall provide a capability for a user to issue payment from multiple program funds (e.g., EUC, EB) for the same week.

FR.0718 Special

Payments

Process Returned Warrants

00 UC.07.04 The system shall provide a capability to issue a new payment without user intervention to replace a canceled warrant.

Y

FR.0719 Special

Payments

Process Returned Warrants

02 UC.07.04 The system shall provide a capability to determine when a claimant‟s mailing address has been updated in the system since a specific warrant was issued.

Y

FR.0720 Special

Payments

Process Returned Warrants

02 UC.07.04 The system shall provide a capability to maintain an administrator defined list of reason(s) a warrant was returned as undeliverable.

Y

FR.0721 Special

Payments

Process Returned Warrants

02 UC.07.04 The system shall provide a capability to enter, store, and associate the reason(s) a warrant was returned as undeliverable.

FR.0722 Special

Payments

Process Returned Warrants

02 UC.07.04 The system shall provide a capability to route returned warrant information based on the reason(s) a warrant was returned as undeliverable.

Y

FR.0723 Special

Payments

Process Returned Warrants

02 UC.07.04 The system shall provide a capability to make available a claimant's warrant status on the claimant‟s account.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0724 Special

Payments

Process Returned Warrants

03 UC.07.04 The system shall provide a capability for a user to override a canceled warrant request within an administrator configurable time limit.

FR.0725 Special

Payments

Process Returned Warrants

03 UC.07.04 The system shall provide a capability to cancel a warrant without user intervention.

Y

FR.0726 Special

Payments

Process Returned Warrants

03 UC.07.04 The system shall provide a capability for a user to cancel warrant.

FR.0727 Special

Payments

Process Returned Warrants

03 UC.07.04 The system shall provide a capability to specify an administrator configurable time-frame to cancel a warrant without user intervention.

Y

FR.0728 Special

Payments

Process Returned Warrants

06 UC.07.04 The system shall provide a capability for a user to identify returned warrants to re-mail.

FR.0729 Special

Payments

Process Returned Warrants

07 UC.07.04 The system shall provide a capability to indicate a specific warrant has been mailed or re-mailed without user intervention.

FR.0730 Special

Payments

Process Returned Warrants

07 UC.07.04 The system shall provide a capability to generate mailing labels for re-mailed warrants.

Y

FR.0731 Special

Payments

Electronic Funds Transfer

(EFT) 00

The system shall provide a capability to assign a unique EFT trace number to each EFT payment attempted.

FR.0732 Special

Payments

Electronic Funds Transfer

(EFT) 01 UC.99.03

The system shall provide a capability to enter the required information to provide claimant benefits via their preferred method (EFT, Warrant, or Debit).

Y

FR.0733 Special

Payments

Electronic Funds Transfer

(EFT) 03 UC.99.03

The system shall provide a capability to validate claimant EFT information with the banking institutions.

Y

FR.0734 Special

Payments

Electronic Funds Transfer

(EFT) 04 UC.99.03

The system shall provide a capability to determine an EFT transaction has failed (rejected) via the EFT interface.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0735 Special

Payments

Electronic Funds Transfer

(EFT) 04 UC.99.03

The system shall provide a capability to send a payment to replace a failed EFT transaction without user intervention.

Y

FR.0736 Special

Payments

Electronic Funds Transfer

(EFT) 04

The system shall provide a capability to issue EFT debit transactions via the EFT interface.

FR.0737 Special

Payments

Electronic Funds Transfer

(EFT) 04

The system shall provide a capability to issue EFT credit transactions via the EFT interface.

FR.0738 Special

Payments Duplicate Affidavit

01 UC.07.01 The system shall provide a capability to allow a claimant to request a duplicate warrant.

Y

FR.0739 Special

Payments Duplicate Affidavit

03 UC.07.01 The system shall provide a capability to route duplicate warrant request without user intervention.

Y

FR.0740 Special

Payments Duplicate Affidavit

05 UC.07.01 The system shall provide a capability to generate a duplicate (replacement) warrant.

Y

FR.0741 Special

Payments Duplicate Affidavit

05 UC.07.01 The system shall provide a capability to retrieve an image copy of cashed warrants via AWIs banking institution interface.

FR.0742 Special

Payments Duplicate Affidavit

13 UC.07.01 The system shall provide a capability to select from an administrator defined list the reason(s) a duplicate affidavit form provided by a claimant is being returned to a claimant.

FR.0743 Special

Payments Duplicate Affidavit

14 The system shall provide a capability to indicate when a warrant was cashed via system interface with the Department of Financial Services.

FR.0744 Special

Payments Duplicate Affidavit

15 The system shall provide a capability to request a stop payment on warrants via system interface with the Department of Financial Services.

FR.0745 Special

Payments Duplicate Affidavit

15 The system shall provide a capability to identify if a stop payment request was granted via system interface with the Department of Financial Services.

Y

FR.0746 Special

Payments Duplicate Affidavit

18 UC.07.01 The system shall provide a capability to associate and store information pertaining to a duplicate (replacement) warrant with the claimant's account.

FR.0747 Special

Payments Issue Forgery

Packets 00 UC.07.05

The system shall provide a capability for a user to approve or deny a claimant's request for a forgery investigation.

Y

FR.0748 Special

Payments Issue Forgery

Packets 02 UC.07.05

The system shall provide a capability to enter a request for a forgery investigation.

FR.0749 Special

Payments Issue Forgery

Packets 06 UC.07.05

The system shall provide a capability to enter, store, and associate forgery determinations with a claimant's account.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0750 Special

Payments Issue Forgery

Packets 06 UC.07.05 The system shall provide a capability to reissue payment for a cashed warrant. Y

FR.0751 Special

Payments Issue Forgery

Packets 07 UC.07.05

The system shall provide a capability to request a replacement warrant for a warrant that has been determined forged.

Y

FR.0752 Special

Payments Beneficiary

Affidavit 00

The system shall provide a capability to identify a user as deceased via the Department of Health Vital Statistics system interface.

Y

FR.0753 Special

Payments Beneficiary

Affidavit 00

The system shall provide a capability to match claimants who have deceased and have certified weeks after the date of death.

Y

FR.0754 Special

Payments Beneficiary

Affidavit 00

The system shall provide a capability to route claimant information when a compensable week is paid after the date of death without user intervention.

Y

FR.0755 Special

Payments Beneficiary

Affidavit 00

The system shall provide a capability for a user to enter a deceased claimant investigation decision.

Y

FR.0756 Special

Payments Beneficiary

Affidavit 01 UC.07.02 The system shall provide a capability to enter beneficiary information. Y

FR.0757 Special

Payments Beneficiary

Affidavit 02 UC.07.02 The system shall provide a capability to prevent future mailings and payments. Y

FR.0758 Special

Payments Beneficiary

Affidavit 03 UC.07.02 The system shall provide a capability to enter a beneficiary affidavit.

FR.0759 Special

Payments Beneficiary

Affidavit 06 UC.07.02

The system shall provide a capability to associate a claimant‟s beneficiary's notarized affidavit with the deceased claimants account.

FR.0760 Special

Payments Beneficiary

Affidavit 06 UC.07.02 The system shall provide a capability to associate a beneficiary with a claimant. Y

FR.0761 Special

Payments Beneficiary

Affidavit 07 UC.07.02

The system shall provide a capability to prevent future claimant certifications upon notification a claimant is deceased.

FR.0762 Special

Payments Beneficiary

Affidavit 08 UC.07.02

The system shall provide a capability for a user to approve or deny a claimant's beneficiaries request to receive a deceased claimant's benefits.

Y

FR.0763 Special

Payments Beneficiary

Affidavit 09 UC.07.02

The system shall provide a capability to reissue a deceased claimant's benefit payments to a claimant's beneficiary.

Y

FR.0764 Special

Payments

Generate Duplicate 1099/49T

00 UC.07.03 The system shall provide a capability to generate a 1099 for each claimant who received benefits during a specified period of time.

FR.0765 Special

Payments

Generate Duplicate 1099/49T

00 UC.07.03 The system shall provide a capability to specify an administrator configurable time-frame for 1099 and 49T data retention.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0766 Special

Payments

Generate Duplicate 1099/49T

00 UC.07.03 The system shall provide a capability to make available a 49T for each claimant who has made a repayment.

FR.0767 Special

Payments

Generate Duplicate 1099/49T

04 UC.07.03 The system shall provide a capability to correct (amend) a 1099.

FR.0768 Special

Payments

Generate Duplicate 1099/49T

04 UC.07.03 The system shall provide a capability to correct (amend) a 49T.

FR.0769 Special

Payments

Returned Wage

Determinations 03

The system shall provide a capability to prevent future payments to a claimant without user intervention.

Y

FR.0770 Special

Payments

Returned Wage

Determinations 03

The system shall provide a capability for a user to prevent future payments to a claimant.

FR.0771 Special

Payments

Returned Wage

Determinations 03

The system shall provide a mechanism for a user to override a stop on future payments.

FR.0772 Special

Payments

Returned Wage

Determinations 04

The system shall provide a capability to reissue wage determinations without user intervention.

Y

FR.0773 Special

Payments Child Support 00

The system shall provide a capability to calculate the amount of child support deducted from UC benefits.

FR.0774 Special

Payments Child Support 01

The system shall provide a capability to enter child support deduction information.

FR.0775 Special

Payments Child Support 03

The system shall provide a capability to modify the amount of child support deducted from claimants' benefit amounts.

Y

FR.0776 Appeals Appeals

(General) 00 UC.08.06

The system shall provide a capability for an appeal to be routed to the Unemployment Appeals Commission (UAC).

Y

FR.0777 Appeals Appeals

(General) 00 UC.08.02

The system shall provide a capability to route Remand cases to referees based upon the content of the UAC Remand Orders.

FR.0778 Appeals Appeals

(General) 00 UC.08.01

The system shall provide a capability to associate appeals source documents with an appeal when filed.

Y

FR.0779 Appeals Appeals

(General) 00 UC.99.08 The system shall provide a capability to attach evidence to an appeal. Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0780 Appeals Appeals

(General) 00 UC.99.08

The system shall provide a capability to uniquely identify each document associated with an appeal.

FR.0781 Appeals Appeals

(General) 00

The system shall provide a capability to log activities performed on an appeals case.

Y

FR.0782 Appeals Appeals

(General) 00

The system shall provide a capability to allow for the capture, storage, and retrieval of waiver documents.

Y

FR.0783 Appeals Appeals

(General) 00

The system shall provide a capability to allow each appeal case type to have its own administrator configurable aging criteria (e.g., time from docketing to hearing, time from hearing to decision).

FR.0784 Appeals Appeals

(General) 00

The system shall provide a capability to archive appeal cases based on administrator configurable criteria such as date or status.

FR.0785 Appeals Appeals

(General) 00

The system shall provide a capability to delete appeal cases based on administrator configurable criteria such as date or status.

FR.0786 Appeals Appeals

(General) 00

The system shall provide a capability for a supervisor/manager to display a list of hearings assigned to resources reporting to the supervisor/manager.

FR.0787 Appeals Appeals

(General) 00

The system shall provide a capability to establish and maintain status information for each appeals case.

FR.0788 Appeals Appeals

(General) 00

The system shall provide a capability to prepare and transmit appeal case information to the District Court of Appeals (DCA) as required by the DCA.

Y

FR.0789 Appeals Appeals

(General) 00

The system shall provide a capability to prepare and transmit appeal case information to the US Department of Labor (DOL) as required by the DOL.

FR.0790 Appeals Appeals

(General) 00

The system shall provide a capability to record that an appeal has been filed with the District Court of Appeal (DCA) to which the Agency is a party.

Y

FR.0791 Appeals Appeals

(General) 00

The system shall provide a capability to re-schedule appeals cases for which continuances are granted.

Y

FR.0792 Appeals Appeals

(General) 00

The system shall provide a capability to mass reassign an individual referee‟s scheduled hearings to another referee for a configurable period of time.

FR.0793 Appeals Appeals

(General) 00

The system shall provide a capability to define specific criteria or qualifications to prevent or enable referees from being assigned specific case types. For example, referee A is not qualified to hear Special Deputy cases; referee B is qualified to b

Y

FR.0794 Appeals Appeals

(General) 00

The system shall provide a capability to approve or deny a request for a continuance.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0795 Appeals Appeals

(General) 00

The system shall provide a capability to maintain contact information for all parties to an appeal.

FR.0796 Appeals Appeals

(General) 00

The system shall provide a capability to maintain appeal issue codes and descriptions.

Y

FR.0797 Appeals Appeals

(General) 00

The system shall provide a capability to generate administrator configurable online surveys, capture the results, and report the results.

Y

FR.0798 Appeals Appeals

(General) 00

The system shall provide a capability to prepare and transmit appeal case information to the Unemployment Appeals Commission (UAC) as required by the UAC.

FR.0799 Appeals Appeals

(General) 00

The system shall provide a capability to include the explanation of the law or rules and regulations on appeal documents.

Y

FR.0800 Appeals Appeals

(General) 00 The system shall provide a capability to edit notice text prior to distribution.

FR.0801 Appeals Appeals

(General) 00

The system shall provide a capability to capture and record contacts/notes/comments by staff to document contacts with parties.

FR.0802 Appeals Appeals

(General) 00

The system shall provide a capability to allow time extensions to be established for appeals.

FR.0803 Appeals Benefit

Appeals Intake 01 UC.08.01 The system shall provide a capability to allow users to file appeals. Y

FR.0804 Appeals Benefit

Appeals Intake 01 UC.08.01

The system shall provide a capability to allow an appeal to a combined determination and shall consider the appeal to be for all issues associated with the determination(s).

Y

FR.0805 Appeals Benefit

Appeals Intake 01 UC.08.01

The system shall provide a capability to determine or enter the date an appeal is filed.

Y

FR.0806 Appeals Benefit

Appeals Intake 01 UC.08.01

The system shall provide a capability to display a list of all determinations for a given appellant.

FR.0807 Appeals Benefit

Appeals Intake 01 UC.08.01

The system shall provide a capability to permit appeals of only adverse determinations.

Y

FR.0808 Appeals Benefit

Appeals Intake 01 UC.08.01 The system shall provide a capability to prevent the filing of duplicate appeals.

FR.0809 Appeals Benefit

Appeals Intake 01 UC.08.01 The system shall provide a capability to appeal an adverse redetermination. Y

FR.0810 Appeals Benefit

Appeals Intake 01 UC.08.01

The system shall provide a capability to intake appeals information and apply the same rules, edits, and validations regardless of whether the intake is performed over the internet or by a desktop user.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0811 Appeals Benefit

Appeals Intake 01 UC.08.01

The system shall provide a capability to allow authorized third-party representatives to file appeals.

Y

FR.0812 Appeals Benefit

Appeals Intake 01 UC.08.02

The system shall provide a capability to store information from the Department of Revenue for Child Support cases.

Y

FR.0813 Appeals Benefit

Appeals Intake 01

The system shall provide a capability to prevent the Agency from filing an appeal to a determination issued by the Agency (unless the Agency is the employer).

Y

FR.0814 Appeals Benefit

Appeals Intake 02 UC.08.01 The system shall provide a capability to calculate timeframes for appeal filings. Y

FR.0815 Appeals Benefit

Appeals Intake 02 UC.08.01

The system shall provide a capability to, without user intervention, docket an appeal that passes appeal validation rules.

Y

FR.0816 Appeals Benefit

Appeals Intake 02 UC.08.01

The system shall provide a capability to indicate when an appeal filing date exceeds administrator configurable time limits.

FR.0817 Appeals Benefit

Appeals Intake 02 UC.08.02

The system shall provide a capability to display appeal submissions and make updates to correct information or to add missing information.

FR.0818 Appeals Benefit

Appeals Intake 02 UC.08.02

The system shall provide a capability to enter additional information from parties to an appeal.

FR.0819 Appeals Benefit

Appeals Intake 03 UC.08.02

The system shall provide a capability for a user to confirm appeal information prior to submission.

FR.0820 Appeals Benefit

Appeals Intake 04 UC.08.01

The system shall provide a capability to assign a unique number for each appeal filed without user intervention.

FR.0821 Appeals Benefit

Appeals Intake 04 UC.08.01

The system shall provide a capability to create a timestamp to indicate when an appeal is filed.

Y

FR.0822 Appeals Benefit

Appeals Intake 04 UC.08.01

The system shall provide a capability to create and maintain a case file for each appeal.

Y

FR.0823 Appeals Benefit

Appeals Intake 04 UC.08.01

The system shall provide a capability to indicate a determination has been appealed.

FR.0824 Appeals Benefit

Appeals Intake 04 UC.08.01

The system shall provide a capability to accept an appeal filed after the administrator configurable time frame allowed for timely appeals.

Y

FR.0825 Appeals Benefit

Appeals Intake 06 UC.08.02

The system shall provide a capability to send a notice when a Remand Order includes a procedural error, as indicated by the UAC.

FR.0826 Appeals Benefit

Appeals Intake 06 UC.08.03 The system shall provide a capability to assign appeal cases to Field Offices.

FR.0827 Appeals Benefit

Appeals Intake 06 UC.08.03

The system shall provide a capability for an administrator to control how cases are distributed based upon configurable parameters.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0828 Appeals Benefit

Appeals Intake 06 UC.08.03

The system shall provide a capability to assign docket numbers according to administrator configurable parameters.

Y

FR.0829 Appeals Benefit

Appeals Intake 06 UC.08.03 The system shall provide a capability to associate cases with other cases. Y

FR.0830 Appeals Benefit

Appeals Intake 06 UC.08.03

The system shall provide a capability to convert adjudication issues to appeal issues.

Y

FR.0831 Appeals Benefit

Appeals Intake 06 UC.08.03

The system shall provide a capability to calculate and assign disposition dates to each case when docketed.

Y

FR.0832 Appeals Benefit

Appeals Intake 06 UC.08.03

The system shall provide a capability to associate multiple appeals in a labor dispute case.

Y

FR.0833 Appeals Benefit

Appeals Intake 06 UC.08.03

The system shall provide a capability to assign additional docket numbers on an ad-hoc basis.

FR.0834 Appeals Benefit

Appeals Intake 06 UC.08.03

The system shall provide a capability to assign program suffix codes to each case.

Y

FR.0835 Appeals Benefit

Appeals Intake 06 UC.08.03

The system shall provide a capability to identify and associate appeals filed by a single claimant.

FR.0836 Appeals Benefit

Appeals Intake 06 UC.08.03

The system shall provide a capability to associate new cases with previous cases (Recision Decisions/Re-open requests).

Y

FR.0837 Appeals Benefit

Appeals Intake 06 UC.08.03

The system shall provide a capability to create and assign a unique docket number for each appeal case.

FR.0838 Appeals Benefit

Appeals Intake 06 UC.08.03

The system shall provide a capability to consolidate cases (i.e., merge two cases into a single case).

Y

FR.0839 Appeals Benefit

Appeals Intake 06 UC.08.03 The system shall provide a capability to prioritize cases.

FR.0840 Appeals Benefit

Appeals Intake 06

The system shall provide a capability to docket a new case when re-opened and associate the original case with the new docket number.

Y

FR.0841 Appeals Benefit

Appeals Intake 06

The system shall provide a capability to associate remand cases with the original appeal case being remanded.

FR.0842 Appeals Scheduling 00 The system shall provide a capability to maintain a dedicated referee pool for each case type.

FR.0843 Appeals Scheduling 00 The system shall provide a capability to create hearing pools. Y

FR.0844 Appeals Scheduling 00 The system shall provide a capability to capture and store witness information.

FR.0845 Appeals Scheduling 00 The system shall provide a capability to update contact information for parties to a hearing.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0846 Appeals Scheduling 00 The system shall provide a capability to record phone numbers for members of the public so they may be conferenced into a telephone hearing.

FR.0847 Appeals Scheduling 00 UC.99.06 The system shall provide a capability for an authorized user to override all system generated parameters when scheduling a hearing.

FR.0848 Appeals Scheduling 00 The system shall provide a capability to allow a user to schedule hearings for multiple days, specify the hearing duration, and provide a replication feature to schedule the hearing for multiple non-consecutive days.

FR.0849 Appeals Scheduling 00 The system shall provide a capability to schedule mass hearings (i.e., multiple appeals to be heard at the same time).

Y

FR.0850 Appeals Scheduling 00 The system shall provide a capability to schedule hearing assignments without user intervention taking into account the referee pool, case type, and referee case type assignment.

Y

FR.0851 Appeals Scheduling 02 UC.99.06 The system shall provide a capability to join the Agency as a party to a case. Y

FR.0852 Appeals Scheduling 02 UC.99.06 The system shall provide a capability for all separation issues for the same claimant with the same effective date to be assigned to the same referee.

Y

FR.0853 Appeals Scheduling 02 UC.99.06 The system shall provide a capability to search for appeals with similar circumstances for multiple appellants/parties (e.g., a fight between employees working for the same employer).

FR.0854 Appeals Scheduling 02 The system shall provide a capability to allow a referee to recuse himself/herself from a case.

FR.0855 Appeals Scheduling 02 The system shall provide a capability to disqualify a referee from a case.

FR.0856 Appeals Scheduling 03 The system shall provide a capability to uniquely identify exhibits and documents prior to distribution to facilitate identification by the respective parties to a case.

Y

FR.0857 Appeals Scheduling 03 The system shall provide a capability to annotate imaged exhibits without making modifications to the originals.

FR.0858 Appeals Scheduling 04 UC.99.06 The system shall provide a capability to generate appropriate notices of hearings within the timeframes codified in prevailing statute, rule, or policy.

Y

FR.0859 Appeals Scheduling 04 UC.99.06 The system shall provide a capability to disseminate correspondence to parties and locations in addition to those associated with the parties' addresses of record (e.g., to job sites and representatives).

Y

FR.0860 Appeals Scheduling 04 UC.99.06 The system shall provide a capability for a scheduler to distribute documents to all parties to a hearing according to the parties' preferred method of communication.

Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0861 Appeals Scheduling 04 UC.99.06 The system shall provide a capability to identify specific documents which were distributed to parties to a case including authorized representatives.

FR.0862 Appeals Scheduling 04 UC.99.06 The system shall provide a capability to generate notices, subpoenas, and correspondence associated with the hearing process.

Y

FR.0863 Appeals Scheduling 04 The system shall provide a capability to create and disseminate Show Cause Orders.

Y

FR.0864 Appeals Scheduling 04 The system shall provide a capability to allow users to add parties to a case ("Joinder of Parties").

FR.0865 Appeals Scheduling 04 The system shall provide a capability to redact selected information from documents when notices are sent to multiple parties (e.g., redaction of social security numbers for multiple parties associated with a labor dispute).

Y

FR.0866 Appeals Hearing 00 The system shall provide a capability to implement all provisions for discovery. Y

FR.0867 Appeals Hearing 02 UC.08.05 The system shall provide a capability to initiate a new recording within a digital audio recording system.

Y

FR.0868 Appeals Hearing 03 The system shall provide a capability to capture and store audio files from external recording sources (e.g., handheld digital audio recorders).

FR.0869 Appeals Hearing 06 The system shall provide a capability to record that an oath has been administered to each party to a hearing (including interpreters).

Y

FR.0870 Appeals Hearing 07 UC.08.05 The system shall provide a capability to capture notes/comments by hearing officers during the conduct of a hearing.

FR.0871 Appeals Hearing 07 The system shall provide a capability to allow hearing officers to modify case information (e.g., issues that may arise during a hearing).

Y

FR.0872 Appeals Hearing 07 The system shall provide a capability to record the description(s) of exhibit(s).

FR.0873 Appeals Hearing 07 The system shall provide a capability to record that a waiver has been granted or denied during the hearing process.

Y

FR.0874 Appeals Hearing 07 The system shall provide a capability to request, on an ad-hoc basis during a hearing, the services of an interpreter or to replace a previously scheduled interpreter.

Y

FR.0875 Appeals Hearing 07 The system shall provide a capability to capture and store information about participants, on an ad-hoc basis, during the hearing process.

Y

FR.0876 Appeals Hearing 07 The system shall provide a capability to display case summary information during the hearing process.

FR.0877 Appeals Hearing 09 UC.99.06 The system shall provide a capability to upload and store digital recording files and associate them with a case.

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FR.0878 Appeals Hearing 09 The system shall provide a capability to retain audio hearing records in accordance with statutory requirements.

Y

FR.0879 Appeals Disposition 00 UC.08.06 The system shall provide a capability to provide notification(s) to administrator configurable users for all appeal Decisions.

FR.0880 Appeals Disposition 00 UC.08.06 The system shall provide a capability to store briefs filed by parties to an appeal.

FR.0881 Appeals Disposition 00 The system shall provide a capability to allow a referee to initiate (request) an investigation, payroll audit, inquiry, or other examination.

Y

FR.0882 Appeals Disposition 00 The system shall provide a capability to make all Decisions available and searchable.

FR.0883 Appeals Disposition 00 The system shall provide a capability to specifically identify information/documents that were used by a referee when rendering a Decision.

Y

FR.0884 Appeals Disposition 02 UC.08.06 The system shall provide a capability to create a Decision. Y

FR.0885 Appeals Disposition 02 UC.08.06 The system shall provide a capability to allow a Decision to be saved at any time throughout the writing/editing process and allow the author/authorized user to come back at a later time.

FR.0886 Appeals Disposition 02 UC.08.06 The system shall provide a capability to include the appropriate sections of law (citations) as part of the Decision.

Y

FR.0887 Appeals Disposition 02 UC.08.06 The system shall provide a capability to select and insert standard text blocks into Decision documents.

Y

FR.0888 Appeals Disposition 02 UC.08.06 The system shall provide a capability to create and implement cross-checks between appeal issues and Decision citations based on administrator configurable rules .

Y

FR.0889 Appeals Disposition 02 UC.08.06 The system shall provide a capability for an authorized administrator to add, update, and delete Decision templates and standard text blocks.

FR.0890 Appeals Disposition 02 UC.08.06 The system shall provide a capability to ensure that issue codes and reasons reflect the appropriate section of law.

Y

FR.0891 Appeals Disposition 02 The system shall provide a capability to authorize fees and mileage allowances for witnesses.

Y

FR.0892 Appeals Disposition 02 The system shall provide a capability to authorize fees for representatives of parties to an appeal.

Y

FR.0893 Appeals Disposition 05 UC.08.06 The system shall provide a capability to record a Decision type. Y

FR.0894 Appeals Disposition 05 UC.08.06 The system shall provide a capability to electronically transmit Decisions to administrator configurable units of AWI.

FR.0895 Appeals Disposition 05 UC.08.06 The system shall provide a capability to distribute a Decision in accordance with recipient communication preferences.

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Activity Use Case

Description BR? Related Requirement

FR.0896 Appeals Disposition 05 UC.08.06 The system shall provide a capability to edit Decision text prior to dissemination.

FR.0897 Appeals Disposition 05 The system shall provide a capability to allow the issuance of a single Decision for multiple cases/docket numbers.

FR.0898 Appeals Disposition 05 The system shall provide a capability to prohibit the original Decision text from being altered or deleted after the Decision is final unless modifications are made through the correction process.

FR.0899 Appeals Recision Decision

00 UC.08.08 The system shall provide a capability to make available to the UAC all relevant case information whenever a UAC appeal results from an action by AWI/UC.

FR.0900 Appeals Recision Decision

03 UC.08.08 The system shall provide a capability to allow users to re-open previously closed cases.

Y

FR.0901 Appeals Recision Decision

03 UC.08.08 The system shall provide a capability to create an appeal to the UAC whenever a re-open request is denied by a user.

Y

FR.0902 Appeals Recision Decision

03 UC.08.08 The system shall provide a capability to reset the status of a determination to its prior state when a case is re-opened.

Y

FR.0903 Appeals Recision Decision

03 UC.08.08 The system shall provide a capability to generate notices to all parties regarding the outcome of a re-open Decision.

FR.0904 Appeals Recision Decision

03 UC.08.08 The system shall provide a capability to provide notifications to AWI/UC staff whenever a case is re-opened.

FR.0905 Appeals Remand 00 The system shall provide a capability to transfer a case from the Unemployment Appeals Commission (UAC) upon remand to the AWI/UC Appeals Unit.

Y

FR.0906 Appeals Remand 02 UC.08.07 The system shall provide a capability to indicate procedural errors for cases remanded to AWI/UC from the UAC.

FR.0907 Appeals Remand 03 The system shall provide a capability to identify de novo cases for cased remanded to AWI/UC from the UAC.

Y

FR.0908 Appeals Withdrawal 00 UC.08.09 The system shall provide a capability to allow users to withdraw an appeal. Y

FR.0909 Appeals Withdrawal 00 UC.08.09 The system shall provide a capability to reinstate a previously withdrawn appeal. Y

FR.0910 Appeals Withdrawal 00 UC.08.09 The system shall provide a capability to display pending appeals.

FR.0911 Appeals Withdrawal 00 The system shall provide a capability to allow an appeal to be withdrawn prior to or as part of a hearing.

FR.0912 Appeals Withdrawal 00 The system shall provide a capability to positively identify the party requesting a withdrawal including the capture of an electronic signature.

FR.0913 Appeals Withdrawal 02 UC.08.09 The system shall provide a capability to generate and disseminate a Withdrawal Decision to all parties to the case.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0914 Appeals Withdrawal 02 UC.08.09 The system shall provide a capability for a user to enter a Withdrawal Decision.

FR.0915 Appeals Corrected Decision

(Request) 03 UC.08.04

The system shall provide a capability to generate and disseminate notices to all parties to a case when a correction request/petition is denied.

FR.0916 Appeals Corrected Decision

(Request) 04 UC.08.04

The system shall provide a capability to record supporting material to document the reason(s) for corrected Decision requests/petitions.

Y

FR.0917 Appeals Corrected Decision

(Request) 04 UC.08.04

The system shall provide a capability to disseminate corrected Decisions to all parties to a case.

FR.0918 Appeals Corrected Decision (Petition)

04 UC.08.04 The system shall provide a capability to record objections to a proposed corrected Decision by parties to a case.

FR.0919 Appeals Corrected Decision (Petition)

04 UC.08.04 The system shall provide a capability to create and disseminate a proposed Corrected Decision to all parties to a case in response to a Corrected Decision Petition.

FR.0920 Appeals Corrected Decision (Petition)

05 UC.08.04 The system shall provide a capability to notify affected parties (internal and external) when a corrected Decision is issued.

FR.0921 Appeals Special Deputy 00 The system shall provide a capability to allow an Order to be saved at any time throughout the writing/editing process and allow the author to come back at a later time.

FR.0922 Appeals Special Deputy 00 The system shall provide a capability to make all Orders available and searchable by users.

FR.0923 Appeals Special Deputy 00 The system shall provide a capability to create and implement cross-checks between appeal issues and Order citations based on administrator configurable rules .

FR.0924 Appeals Special Deputy 00 The system shall provide a capability to rescind a prior Order. Y

FR.0925 Appeals Special Deputy 00 The system shall provide a capability for an authorized administrator to add, update, and delete Order templates and standard text blocks.

FR.0926 Appeals Special Deputy 00 The system shall provide a capability to issue subpoenas. Y

FR.0927 Appeals Special Deputy 00 The system shall provide a capability to prohibit Order text from being altered after an Order is final.

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Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0928 Appeals Special Deputy 00 The system shall provide a capability to specifically identify information/documents that were used by a Special Deputy when rendering an Order.

Y

FR.0929 Appeals Special Deputy 00 The system shall provide a capability to retain audio hearing records for Special Deputy hearings in accordance with statutory requirements.

Y

FR.0930 Appeals Special Deputy 00 The system shall provide a capability to create and disseminate Orders. Y

FR.0931 Appeals Special Deputy 00 The system shall provide a capability to dismiss a case.

FR.0932 Appeals Special Deputy 01 UC.08.01 The system shall provide a capability to permit users to file Special Deputy appeals.

Y

FR.0933 Appeals Special Deputy 02 UC.08.10 The system shall provide a capability to record Special Deputy appeal information received from parties.

Y

FR.0934 Appeals Special Deputy 03 UC.08.10 The system shall provide a capability to join the Department of Revenue as a party to all Special Deputy proceedings.

Y

FR.0935 Appeals Special Deputy 06 The system shall provide a capability to record additional filings and documents according to administrator configurable time periods.

Y

FR.0936 Appeals Special Deputy 08 UC.08.11 The system shall provide a capability to include the appropriate sections of law (citations) as part of an Order.

FR.0937 Appeals Special Deputy 08 UC.08.11 The system shall provide a capability to select and insert standard text blocks into Order templates.

FR.0938 Appeals Special Deputy 08 UC.08.11 The system shall provide a capability to issue a Recommended Order. Y

FR.0939 Appeals Special Deputy 08 The system shall provide a capability to issue a Final Order.

FR.0940 Appeals Special Deputy 09 UC.08.10 The system shall provide a capability to record Exceptions filed by parties. Y

FR.0941 Appeals Special Deputy 10 UC.08.10 The system shall provide a capability to record Counter-Exceptions filed by parties.

Y

FR.0942 Appeals Special Deputy 11 UC.08.10 The system shall provide a capability to record Briefs in Opposition filed by parties.

Y

FR.0943 Appeals Special Deputy 12 UC.08.11 The system shall provide a capability to ensure that resolution codes and reasons reflect the appropriate section of the law.

FR.0944 Appeals Special Deputy 13 UC.08.11 The system shall provide a capability to edit an Order prior to dissemination.

FR.0945 Appeals Special Deputy 14 UC.08.10 The system shall provide a capability to create and store a case summary.

FR.0946 Appeals Special Deputy 16 UC.08.11 The system shall provide a capability to identify an authorized official as a designee, acting on behalf of the Agency Director, for Special Deputy cases.

Y

FR.0947 Appeals Special Deputy 17 UC.08.11 The system shall provide a capability to provide notification(s) to administrator configurable users for Special Deputy Orders.

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Activity Use Case

Description BR? Related Requirement

FR.0948 Appeals Special Deputy 17 UC.08.11 The system shall provide a capability to electronically transmit Special Deputy Orders to AWI units as authorized by the AWI.

FR.0949 Appeals Special Deputy 17 UC.08.11 The system shall provide a capability to print an Order and to distribute in accordance with recipient communication preferences.

Y

FR.0950 Appeals Special Deputy 18 UC.08.11 The system shall provide a capability to categorize a case based on administrator configurable categories.

Y

FR.0951 Appeals Special Deputy 18 UC.08.11 The system shall provide a capability to publish Special Deputy case summaries on the AWI internet site.

FR.0952 Appeals Federal Quality

Reporting 00

The system shall provide a capability to permit the audit function to be executed at any time to meet internal needs (e.g., performance reporting for referees).

FR.0953 Appeals Federal Quality

Reporting 00

The system shall provide a capability to audit the appeals process in accordance with federal and state laws.

Y

FR.0954 Appeals Federal Quality

Reporting 00

The system shall provide a capability to retain all information and documentation associated with an investigation for a period of three years from the completion of the investigation.

FR.0955 Appeals Federal Quality

Reporting 01 UC.08.12

The system shall provide a capability to allow for the assignment of a reviewer to each case.

FR.0956 Appeals Federal Quality

Reporting 02 UC.08.12

The system shall provide a capability to generate, based upon administrator configurable parameters, random case files for audit.

FR.0957 Appeals Federal Quality

Reporting 02 UC.08.12

The system shall provide a capability to store and retrieve appeal-related audit information.

Y

FR.0958 Appeals Federal Quality

Reporting 03 UC.08.12

The system shall provide a capability for an auditor to record and track all activities associated with an audit.

FR.0959 Appeals Federal Quality

Reporting 03 UC.08.12

The system shall provide a capability to create a work item for the Adjudication unit upon determination that the case was determined incorrectly.

FR.0960 Appeals Federal Quality

Reporting 03 UC.08.12 The system shall provide a capability to record comments on a case.

FR.0961 Appeals Federal Quality

Reporting 03 UC.08.12

The system shall provide a capability to record all data required for the completion of the US DOL Code Sheet as specified in the ETA Handbook No. 395.

FR.0962 Appeals Federal Quality

Reporting 03 UC.08.12

The system shall provide a capability to implement all audit requirements contained in US DOL ETA Handbook No. 382, 2nd Edition (June 1996).

FR.0963 Appeals Federal Quality

Reporting 03 UC.08.12 The system shall provide a capability to record the scores of case audits Y

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0964 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

00 The system shall provide a capability to specify an administrator configurable time-frame for BAM Investigation data retention.

Y

FR.0965 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

03 The system shall provide a capability to generate a reminder to a Claimant who has not returned the Claimant Questionnaire based on an administrator configurable time-frame.

Y

FR.0966 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

03 The system shall provide a capability to specify an administrator configurable time-frame allowed for a Claimant response to the Claimant Questionnaire.

Y

FR.0967 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

03 UC.99.14 The system shall provide a capability to alert the assigned Investigator that a Claimant has not returned the Claimant Questionnaire within the specified time-frame.

Y

FR.0968 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

03 UC.11.01 The system shall provide a capability to suspend payments to the Claimant .

FR.0969 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

03 UC.11.01 The system shall provide a capability to resume payments to the Claimant. Y

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Description BR? Related Requirement

FR.0970 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

03 UC.11.01 The system shall provide a capability to gather and attach to the case file the necessary information as it existed at the time the determination was made without user intervention.

Y

FR.0971 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

04 UC.99.14 The system shall provide a capability to generate a reminder to an Employer who has not returned the Wage Verification Form based on an administrator configurable time-frame.

Y

FR.0972 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

05 UC.99.14 The system shall provide a capability to record and track activities associated with an investigation in an Investigation Activity Log.

FR.0973 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

05 UC.99.14 The system shall provide a capability to record in the Investigation Activity Log activities the system performs related to an Investigation.

FR.0974 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

05 UC.11.01 The system shall provide a capability to capture all fields required for the completion of the US DOL Code Sheet as specified in the ETA Handbook No. 395, as revised.

FR.0975 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

06 UC.99.19 The system shall provide a capability to review and approve the Code Sheet.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0976 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

06 UC.99.19 The system shall provide a capability to record comments on a Code Sheet.

FR.0977 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

06 UC.99.19 The system shall provide a capability to correct the Code Sheet.

FR.0978 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

07 The system shall provide a capability to track the date a supervisor marks the case closed.

Y

FR.0979 Audit BTQ -

Quarterly Reports

00 The system shall provide a capability to specify an administrator configurable algorithm to be used for the random selection of Quarterly Review cases.

Y

FR.0980 Audit BTQ -

Quarterly Reports

00 The system shall provide a capability to specify an administrator configurable time-frame for Quarterly Review data retention.

Y

FR.0981 Audit BTQ -

Quarterly Reports

01 The system shall provide a capability to exchange assigned Quarterly Reports cases with a second reviewer.

FR.0982 Audit BTQ -

Quarterly Reports

03 UC.11.02 The system shall provide a capability to gather and attach to the case file the necessary information as it existed at the time the determination was made without user intervention.

Y

FR.0983 Audit BTQ -

Quarterly Reports

03 UC.11.02 The system shall provide a capability to capture fields required for the completion of the US DOL ETA 9056 Data Collection Instrument as specified in the ETA Handbook No. 301 (Quarterly Reports), as revised for all reviewers.

FR.0984 Audit BTQ -

Quarterly Reports

04 UC.11.02 The system shall provide a capability to route a case to a supervisor for rescoring without user intervention.

Y

FR.0985 Audit BTQ - Non-Monetary Reviews

00 The system shall provide a capability to specify an administrator configurable time-frame for Non-Monetary Review summary scoring retention.

Y

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Activity Use Case

Description BR? Related Requirement

FR.0986 Audit BTQ - Non-Monetary Reviews

01 The system shall provide a capability to specify an administrator configurable algorithm used for the random selection of Non-Monetary Review cases.

Y

FR.0987 Audit BTQ - Non-Monetary Reviews

04 UC.11.02 The system shall provide a capability to gather and attach to the case file the necessary information as it existed at the time the determination was made without user intervention.

Y

FR.0988 Audit BTQ - Non-Monetary Reviews

04 UC.11.02 The system shall provide a capability to capture all fields required for the completion of the AWI Data Collection Instrument (Non-Monetary Reviews).

FR.0989 Audit BTQ - Data Validation

00 The system shall provide a capability to specify an administrator configurable time-frame for Validation data retention.

Y

FR.0990 Audit BTQ - Data Validation

01 UC.11.03 The system shall provide a capability to download population data from the US DOL.

FR.0991 Audit BTQ - Data Validation

02 UC.11.04 The system shall provide a capability to track the date each population file was downloaded from the US DOL, the validator assigned, and the date of the assignment.

FR.0992 Audit BTQ - Data Validation

03 UC.11.04 The system shall provide a capability to record and track all activities associated with an validation in a Validation Activity Log.

FR.0993 Audit BTQ - Data Validation

03 UC.11.04 The system shall provide a capability to record in the Validation Activity Log activities the system performs related to a population validation.

FR.0994 Audit BTQ - Data Validation

03 UC.11.04 The system shall provide a capability to capture all fields required for the completion of a validation as specified in the ETA Handbook No. 361, as revised.

FR.0995 Customer

Information Requests

Customer Assistance (General)

00 UC.12.01 The system shall provide a capability to distribute information to authorized parties.

Y

FR.0996 Customer

Information Requests

Customer Assistance (General)

00 UC.12.01 The system shall provide a capability to define administrator configurable record request types.

FR.0997 Customer

Information Requests

Customer Assistance (General)

00 UC.12.01 The system shall provide a capability to maintain administrator defined record sensitivity, by record type.

Y

FR.0998 Customer

Information Requests

Customer Assistance (General)

00 UC.12.01 The system shall provide a capability to associate a request for records to the requested records results, claimant account, and employer account.

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Number Core Process

Sub Process

Activity Use Case

Description BR? Related Requirement

FR.0999 Customer

Information Requests

Customer Assistance (General)

00 UC.12.01 The system shall provide a capability to configure the time limit that records are available, by record type.

FR.1000 Customer

Information Requests

Customer Assistance (General)

00 UC.12.01 The system shall provide a capability to assign a unique identifier to a request for information.

FR.1001 Customer

Information Requests

Customer Assistance (General)

00 UC.12.01 The system shall provide a capability to record a requestor's contact information.

FR.1002 Customer

Information Requests

Customer Assistance (General)

00 UC.12.01 The system shall provide a capability for a user to send selected information to an external email address.

FR.1003 Customer

Information Requests

Customer Assistance (General)

00 The system shall provide a capability for a user to access a minimum of five years of data associated with a customer information request.

FR.1004 Customer

Information Requests

Customer Assistance Requests

01 UC.12.01 The system shall provide a capability to enter a request for information.

FR.1005 Customer

Information Requests

Customer Assistance Requests

01 UC.12.01 The system shall provide a capability to enter and associate an identifier to a records request.

Y

FR.1006 Customer

Information Requests

Customer Assistance Requests

03 UC.12.01 The system shall provide a capability to route request for information without user intervention based on record request type.

FR.1007 Customer

Information Requests

Customer Assistance Requests

04 UC.12.01 The system shall provide a capability to limit record requests to defined record types.

Y

FR.1008 Customer

Information Requests

Customer Assistance Requests

06 UC.12.01 The system shall provide a capability to request records for a specified date range.

FR.1009 Customer

Information Requests

Confidential Records Requests

00 UC.12.01 The system shall provide a capability to maintain administrator defined record types to certify.

Y

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Sub Process

Activity Use Case

Description BR? Related Requirement

FR.1010 Customer

Information Requests

Confidential Records Requests

00 UC.12.01 The system shall provide a capability to store an administrator configurable cost per page.

FR.1011 Customer

Information Requests

Confidential Records Requests

03 UC.12.01 The system shall provide a capability to restrict the dissemination of confidential records to authorized entities.

Y

FR.1012 Customer

Information Requests

Confidential Records Requests

05 UC.12.01 The system shall provide a capability for a user to redact information provided in a records request.

Y

FR.1013 Customer

Information Requests

Confidential Records Requests

05 UC.12.01 The system shall provide a capability to modify system determined redacted information.

Y

FR.1014 Customer

Information Requests

Confidential Records Requests

06 UC.12.01 The system shall provide a capability to certify records were generated by the system without user intervention.

Y

FR.1015 Customer

Information Requests

Confidential Records Requests

06 UC.12.01 The system shall provide a capability for a user to certify records prior to distribution.

FR.1016 Customer

Information Requests

Confidential Records Requests

07 UC.12.01 The system shall provide a capability to determine the number of pages in a record request.

Y

FR.1017 Customer

Information Requests

Confidential Records Requests

07 UC.12.01 The system shall provide a capability to calculate the time a user takes to process a records request.

FR.1018 Customer

Information Requests

Confidential Records Requests

07 UC.12.01 The system shall provide a capability to store an administrator configurable cost per page for preparing a records request.

FR.1019 Customer

Information Requests

Confidential Records Requests

07 UC.12.01 The system shall provide a capability to store an administrator configurable cost per hour for preparing a records request.

FR.1020 Customer

Information Requests

Confidential Records Requests

07 UC.12.01 The system shall provide a capability to generate a unique records request invoice number.

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Sub Process

Activity Use Case

Description BR? Related Requirement

FR.1021 Customer

Information Requests

Confidential Records Requests

07 UC.12.01 The system shall provide a capability to modify the system determined cost for a records request.

FR.1022 Customer

Information Requests

Confidential Records Requests

08 UC.12.01 The system shall provide a capability to identify the minimal amount required to request payment for records request.

FR.1023 Customer

Information Requests

Confidential Records Requests

08 UC.12.01 The system shall provide a capability to send an invoice to a requestor via the requestor's preferred method of communication.

FR.1024 Customer

Information Requests

Confidential Records Requests

08 UC.12.01 The system shall provide a capability for a user to enter the requestors preferred method of communication to receive requested records.

Y

FR.1025 Customer

Information Requests

Confidential Records Requests

10 UC.12.01 The system shall provide a capability to calculate the cost for a records request. Y

FR.1026 Customer

Information Requests

Confidential Records Requests

10 UC.12.01 The system shall provide a capability to store an administrator configurable cost per certified copy.

FR.1027 Customer

Information Requests

Confidential Records Requests

10 UC.12.01 The system shall provide a capability to associate a payment with a records request.

Y

FR.1028 Customer

Information Requests

Confidential Records Requests

11 UC.12.01 The system shall provide a capability to send a record request results via the requestor's preferred method of communication for the specified record request.

Y

FR.1029 Common Common 00 The system shall provide a capability for an administrator to configure the number of digits for wages.

FR.1030 Common Common 00 UC.01.04 The system shall provide a capability to modify the system determined eligibility status for each program type (i.e., DUA).

FR.1031 Common Common 00 The system shall provide a capability to allow claimants to choose the method to receive their benefit payments.

Y

FR.1032 Common Common 00 UC.01.05 The system shall provide a capability to add additional state or federal programs (e.g., DUA, EUC, EB).

FR.1033 Common Common 00 The system shall provide a capability to send DOR a claimant's child support deducted from a benefit payment via the DOR system interface.

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Sub Process

Activity Use Case

Description BR? Related Requirement

FR.1034 Common Common 00 The system shall provide a capability to deduct child support from a claimant's benefit payment via the DOR system interface.

FR.1035 Common Common 00 The system shall provide a capability to route an overpayment situation without user intervention.

Y

FR.1036 Common Common 00 The system shall provide a capability to remove an overpayment situation associated with a claimant.

Y

FR.1037 Common Common 00 UC.04.01 The system shall provide a capability to maintain employer information associated with an STC plan.

Y

FR.1038 Common Common 00 The system shall provide a capability to specify an administrator configurable time-frame for a claimant's benefit payment history data retention.

Y

FR.1039 Common Common 04 UC.01.07 The system shall provide a capability to notify the employer of the percentage of charges applicable to them for a claim when wages associated with a claim are updated.

Y

FR.1040 Common Common The claimant interface will provide a single point of entry for an integrated data capture and exchange of information to both the UC and Workforce systems.

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ATTACHMENT C – REQUIREMENTS MATRIX FUNCTIONAL BUSINESS RULES

Number Core Process

Sub Process

Req ID Description

BR.0001 Claims Claims (General) FR.0002

When lag quarter wages are received: Wages in the base period will be used to establish the claim and if the claim is monetarily eligible: 1) Lag quarter wages will be added to the system (to the DOR/SunTax system or an AWI wages storage system), will be marked as used by Florida and will be displayed on all wages displayed to internal and external sources. 2) Wages outside of the base period will be retained in the system 3) An indicator will be sent to the FCCC to show that both the base period and outside base period wages, if any, are being assigned to Florida.

BR.0002 Special

Programs (TRA)

Enter Petition FR.0536 A TRA petition cannot be added if another TRA petition exists with the same TRA petition number.

BR.0003 Appeals Appeals (General) FR.0778 A copy of the appealed determination should be in the case file, as well as a copy of the wage transcript and each automated determination issued on the claim. The case file should also include adjudication documents from claimant or employer if any and need the appeal and any additional documents received from a party.

BR.0004 Special

Programs (TRA)

Enter Petition FR.0536 if the employer listed on the petition is using a Leasing company it must be indicated on the petition.

BR.0005 Appeals Appeals (General) FR.0779

60BB-5.024 Conduct of the Hearing (e) All documents introduced as evidence shall be labeled and certified by the appeals referee as being the actual document received or a true and correct photocopy thereof. Whenever practicable, demonstrative and physical evidence shall also be labeled and placed in the record; otherwise it shall be described in detail on the record by the referee.

BR.0006 Special

Programs (TRA)

Enter Petition FR.0536 Petition must be certified as a trade affected employer by US DOL.

BR.0007 Appeals Appeals (General) FR.0781 Reporting criteria are contained in US Department of Labor ET Handbook 382, Handbook for Measuring Unemployment Insurance Lower Authority Appeals Quality.

BR.0008 Claims Claims (General) FR.0003 When a claim has been cancelled a notification will be generated to the claimant indicating the reason for the cancellation.

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Number Core Process

Sub Process

Req ID Description

BR.0009 Special

Programs (TRA)

Enter Petition FR.0531 If a leasing company was not on the petition received from US DOL and the match identifies a leasing company is involved or a user identifies a leasing company is involved the petition will need to be sent back to the US DOL for amendment.

BR.0010 Appeals Appeals (General) FR.0782

60BB-5.014 Scheduling of Hearings Documents which are not available to all parties or their representatives and the public at the time of hearing may not be considered by the appeals referee, absent waiver.

BR.0011 Special

Programs (TRA)

Enter Petition FR.0531 Employer registered with DOR

BR.0012 Appeals Appeals (General) FR.0788 As outlined in the Special Deputy Manual.

BR.0013 Special

Programs (TRA)

Enter Petition FR.0531 User must have access to SunTax

BR.0014 Appeals Appeals (General) FR.0788 60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings(14) Appeals Procedures. Appeals procedures will be in accordance with Section 120.57, F.S., and this rule.

BR.0015 Claims Claims (General) FR.0011 Need to be finished by Wednesday of week in order for claimant to get timely first pay.

BR.0016 Special

Programs (TRA)

Enter Petition FR.0531 Employer registered through Divisions of Corporation

BR.0017 Appeals Appeals (General) FR.0790 In accordance with Rule 9.190, Florida Rules of Appellate Procedure.

BR.0018 Special

Programs (TRA)

Enter Petition FR.0531 User must have access to Div of Corp

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Number Core Process

Sub Process

Req ID Description

BR.0019 Appeals Appeals (General) FR.0791

60BB-5.016 Continuances (1) The appeals referee shall, upon request of a party or upon the referee‟s own motion, continue a hearing for good cause. (2) Requests for continuance shall state the reasons therefor and must be made either in writing prior to the hearing or orally on the record at the hearing. (3) Upon receipt of a continuance request prior to the scheduled date of the hearing, the appeals referee shall immediately consider it and provide written notice of the referee‟s ruling to the parties. (a) If granted, the appeals referee shall notify the parties of the rescheduled hearing date in the manner prescribed by these rules. (b) If denied, the appeals referee shall proceed in accordance with these rules. (c) If it does not appear that the parties will receive the appeals referee‟s written ruling on the request prior to the scheduled date of the hearing, the referee shall, nevertheless, mail the ruling, but also convene the hearing and notify any parties in attendance of the ruling. If the request is granted, the referee shall adjourn; if it is denied, the referee shall proceed. (4) If a continuance request is made during the course of a hearing, the appeals referee shall enter the ruling on the motion into the record and then proceed or adjourn. (5) If subsequent to hearing, but prior to rendition of decision, the appeals referee decides that additional hearing is necessary, the parties shall be so advised in writing.

BR.0020 Special

Programs (TRA)

Enter Petition FR.0531 Unique identifier (petition #) attached to employer file

BR.0021 Appeals Appeals (General) FR.0793 Special Deputy, EUC, EB, DUA, TRA.

BR.0022 Claims Claims (General) FR.0021 Refer to USDOL guidelines to define what services are tallied and what criteria must be met to tally each instance of the service.

BR.0023 Special

Programs (TRA)

Enter Petition FR.0531 Contact information for employer representative documented

BR.0024 Appeals Appeals (General) FR.0794

Promptly notify the parties whether the request for a continuance was granted or denied. If denied, proceed with the hearing. Rule 60BB-5.016(3), F.A.C., requires mailing a written ruling even if receipt prior to the scheduled hearing date is unlikely. In that circumstance, unless all parties were notified of the ruling by telephone, convene the hearing as scheduled and notify any parties who are prepared to participate of the ruling. A request for continuance does not automatically stay the proceedings.

BR.0025 Special

Programs (TRA)

Enter Petition FR.0531 Match employer from petition to DOR data. - Store information from DOR related to the employer in the UC system

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Number Core Process

Sub Process

Req ID Description

BR.0026 Appeals Appeals (General) FR.0794

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings(13) Continuance. The special deputy may, upon request of a party or upon the special deputy‟s own motion, continue a hearing for good cause.(a) Requests for continuance must state the reasons therefore and be made either in writing prior to the hearing or orally on the record at the hearing.(b) The special deputy must immediately consider the request for continuance and provide written notice of the ruling to the parties.1. If granted, the special deputy will so notify the parties in writing.2. If denied, the appeals referee will so notify the parties in writing and proceed with the hearing as scheduled.3. If it does not appear that the parties will receive a mailed ruling prior to the scheduled date of the hearing, the special deputy will nevertheless mail the ruling. If the request is denied the special deputy will proceed with the hearing. If the request is granted, the Office of Appeals will attempt to so notify each party by telephone.4. If a continuance request is made during the course of a hearing, the special deputy will enter the ruling on the motion into the record and then proceed or adjourn.5. If subsequent to hearing, but prior to rendition of a Recommended Order, the special deputy decides an additional hearing is necessary, the parties shall be so advised in writing.

BR.0027 Special

Programs (TRA)

Enter Petition FR.0533 Identify if employer information provided from DOR data indicates an employer is using a leasing company

BR.0028 Appeals Appeals (General) FR.0796 See Appeals Application report UABAR048, "Office of Appeals, List of Issues".

BR.0029 Claims Claims (General) FR.0022 Based on information from the claim application; one (1) work search is required when Claimant is: a Migrant Seasonal Farm worker, a Short Time Compensation participant, an approved training participant, a Union member who obtains work through the union hiring hall. Otherwise two (2) job contacts are required.

BR.0030 Special

Programs (TRA)

Enter Petition FR.0534 Matching UC claimants associated employer tax id number with the TRA petition employer/leasing company tax id. (suntax)

BR.0031 Appeals Appeals (General) FR.0797 As defined in the Appeals Application Manual.

BR.0032 Special

Programs (TRA)

Identify Claimants FR.0562 request for the employer to provide Names and addresses of potential workers covered by petition

BR.0033 Appeals Appeals (General) FR.0799 Standard or custom notes may be added to the hearing notice.

BR.0034 Special

Programs (TRA)

Identify Claimants FR.0562 Request to the employer to Continue to provide information if they have other separations up to two years from certification date.

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Number Core Process

Sub Process

Req ID Description

BR.0035 Appeals Benefit Appeals Intake FR.0803 Pursuant to Section 443.15,1 FS, when an associate in UC Benefits issues a determination, an adversely affected claimant or employer may file an appeal regarding eligibility, qualification, experience rate charges, child support deductions, overpayment, and/or fraud.

BR.0036 Claims Claims (General) FR.0023 By check number, trace number, or benefit week.

BR.0037 Special

Programs (TRA)

Identify Claimants FR.0562 Subpoena if refuse to cooperate with Agency

BR.0038 Appeals Benefit Appeals Intake FR.0803 Base period employers with indirect interest in an issue pursuant to Section 443.091, FS, such as whether the claimant is able to work and available for work, have standing to appeal, pursuant to Port Carriers, Inc. v. Simmons, 412 So.2d 910 (Fla. 1st DCA 1982).

BR.0039 Special

Programs (TRA)

Enter Petition FR.0524 Petition must be provided by USDOL

BR.0040 Appeals Benefit Appeals Intake FR.0803

An employer may not, in any proceeding involving his or her contribution rate or liability for contributions, contest the chargeability to his or her employment record of any benefits paid in accordance with a determination, redetermination, or decision under s. 443.151, except on the ground that the benefits charged were not based on services performed in employment for him or her and then only if the employer was not a party to the determination, redetermination, or decision, or to any other proceeding under this chapter, in which the character of those services was determined.

BR.0041 Special

Programs (TRA)

Enter Petition FR.0524 User must have access to USDOL email

BR.0042 Appeals Benefit Appeals Intake FR.0804

When a non-monetary determination results in an overpayment of benefits due to a retroactive denial of benefits, the two determinations may be combined. An appeal to a combined determination will be considered an appeal to all issues addressed on the protested determination(s). Note: Determinations may not be combined for employers or employer representatives.

BR.0043 Claims Claims (General) FR.0026 There has to be an absence of issue indicators that would prevent payment, and the claimant continues to meet eligibility requirements.

BR.0044 Special

Programs (TRA)

Enter Petition FR.0524 Receive petitions from the U.S. Department of Labor

BR.0045 Appeals Benefit Appeals Intake FR.0805 Internet, email, mail, hand delivery, fax, commercial carrier, phone.

BR.0046 Special

Programs (TRA)

Enter Petition FR.0542 Required fields must be provided on the press release

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Number Core Process

Sub Process

Req ID Description

BR.0047 Appeals Benefit Appeals Intake FR.0807

60BB-5.002 Persons Entitled to File Appeals Any person entitled by law to notice of a determination or redetermination issued pursuant to Section 443.151(3), Florida Statutes, whose substantial interest is adversely affected thereby may file an appeal from that determination or redetermination.

BR.0048 Special

Programs (TRA)

Enter Petition FR.0554 If potentially eligible TRA claimants are in multiple areas of the state, multiple press releases will be published. One to each area where an affected employee resides.

BR.0049 Appeals Benefit Appeals Intake FR.0807 Base period and non-base period employers with direct interest in an issue are considered to be adversely affected if benefits are allowed because an excess of benefits paid from the trust fund may cause a general tax increase affecting all employers.

BR.0050 Claims Claims (General) FR.0030

The system will review claimant responses to eligibility questions obtaining fact-finding statements if an issue is identified. The claimant will be required to provide a minimum number of job contacts each week, and detailed information regarding the job contacts.

BR.0051 Special

Programs (TRA)

Enter Petition FR.0525 Currently $100.

BR.0052 Appeals Benefit Appeals Intake FR.0807 If only one appeal was filed but several adverse determinations exist, telephone contact may be needed to verify the appellant‟s intent, that is, whether the appeal document was intended to appeal more than one adverse determination.

BR.0053 Special

Programs (TRA)

Enter Petition FR.0526 Quote must be entered in prior to publishing.

BR.0054 Appeals Benefit Appeals Intake FR.0809

443.151 Procedure concerning claims 2. If an appeal of an original determination is pending when a redetermination is issued, the appeal unless withdrawn is treated as an appeal from the redetermination.

BR.0055 Special

Programs (TRA)

Process RTAA Submit Paystub

FR.0609 Paystubs are required each time an RTAA claimant certifies their weeks. System must recalculate the claimants weekly benefit amount based on the claimant's paystub.

BR.0056 Appeals Benefit Appeals Intake FR.0811

60BB-5.008 Appearances. Any person compelled to appear, or who appears voluntarily, at any proceeding before an appeals referee may, at his or her own expense, be accompanied, represented or advised by an attorney or authorized representative.

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Req ID Description

BR.0057 Claims Claims (General) FR.0031

Priority ERP claimants are those claimants who live in Florida and fall into one or more of the following categories: 1) prior overpayment 2) partial earnings 3) reported earnings ceased 4) conflict between benefits paid & reported earnings Florida interstate claimants are always ERP'd.

BR.0058 Special

Programs (TRA)

Enter Petition FR.0551 Over $100 need pre-approval.

BR.0059 Appeals Benefit Appeals Intake FR.0811 An authorized representative who is not listed on the determination and files an appeal on the website will be required to complete a Notice of Appearance on-line before completing the appeal. If an employer representative is identified on the appealed determination, a Notice of Appearance is not necessary.

BR.0060 Special

Programs (TRA)

Enter Petition FR.0551 Ads over $100 (Configurable) require authorization

BR.0061 Appeals Benefit Appeals Intake FR.0811

Each party and/or its representative has the right to participate in the entire hearing, that is, to hear all testimony and view all evidence. An authorized representative may be a person with power of attorney, executor of a party‟s estate, a legal representative, or any person authorized to represent the party. If the representative has not filed a Notice of Appearance or provided written authorization to represent the party, the information may be accepted on the record at the hearing.

BR.0062 Special

Programs (TRA)

Enter Petition FR.0544 Ad run in areas covering affected workers

BR.0063 Appeals Benefit Appeals Intake FR.0812 AWI contract FL715, as amended.

BR.0064 Claims Claims (General) FR.0033

No priority ERPs will generate if: 1) the claimant has returned to work 2) the claim will exhaust in less than 5 weeks 3) the claim has an indicator set which exempts it from the Eligibility Review Process 4) Extended Benefit claimants with good job prospects.

BR.0065 Special

Programs (TRA)

Enter Petition FR.0529 Request a quote for the publication

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BR.0066 Appeals Benefit Appeals Intake FR.0812

443.051 Benefits not alienable; exception, child support intercept (a) The Department of Revenue shall, at least biweekly, provide the Agency for Workforce Innovation with a magnetic tape or other electronic data file disclosing the individuals who owe support obligations and the amount of any legally required deductions.

BR.0067 Special

Programs (TRA)

Enter Petition FR.0533 Employer and leasing company must be listed on the petition and confirmed using SUNTAX data.

BR.0068 Appeals Benefit Appeals Intake FR.0812

An appealable determination may be issued in letter format, advising that part or all of a claimant‟s benefits will be intercepted for child support obligations being enforced by the Department of Revenue, pursuant to Section 443.051(3), FS. Upon receiving an appeal, the Clerk‟s Office will request from the Child Support Unit a copy of the Court Order authorizing the deduction.

BR.0069 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0510 Attend all scheduled Classes

BR.0070 Appeals Benefit Appeals Intake FR.0813 The Agency for Workforce Innovation does not have standing to appeal its own determinations. Pursuant to Section 443.151(3)(c), F.S., it has the ability to issue redeterminations when an error was made or new information is discovered.

BR.0071 Claims Claims (General) FR.0036 Remove the Eligibility Review Process (ERP) pending indicator once the process is complete.

BR.0072 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0510 Able and available

BR.0073 Appeals Benefit Appeals Intake FR.0814

60BB-5.005 Time for Filing Appeal. (1) The appeal shall be filed within 20 calendar days of the date the determination or redetermination was mailed to the appellant‟s last known address or, in the absence of mailing, the date of delivery to the appellant.

BR.0074 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0510 Work or have earnings

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Req ID Description

BR.0075 Appeals Benefit Appeals Intake FR.0814

60BB-5.006 Computation of Time. (1) In computing any period of time prescribed or allowed by these rules, the date of the issuance of a determination, redetermination, order, decision or notice shall not be counted. The last day of the period shall be counted unless it is a Saturday, Sunday or holiday; in which event, the period shall run until the end of the next day that is not a Saturday, Sunday or holiday. (2) For the purpose of this section, "holiday" means: (a) Those dates so designated by Section 110.117, Florida Statutes; (b) Any other day on which the offices of the Agency for Workforce Innovation are closed; and (c) Any other day on which the United States Postal Service is closed.

BR.0076 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0510 Refuse offer of work

BR.0077 Appeals Benefit Appeals Intake FR.0815

60BB-5.003 Form of Appeal.(1) Any legible written notice filed in accordance with these rules which expresses disagreement with or otherwise indicates a desire to appeal a determination or redetermination shall constitute an appeal.(2) Any person entitled to file an appeal may obtain a printed appeal form (AWI-A100, Notice of Appeal), Rev. 4/01, incorporated herein by reference, at any of the locations listed in subsections 60BB-5.004(1), (2), and (3), F.A.C., and at any location providing unemployment claim information. Use of the form is not mandatory; however, whatever instrument is used, it shall include the following information:(a) The name and social security account number of each claimant, if any, involved;(b) The name of each employer, if any, involved;(c) The date and subject matter of the determination; and(d) A brief statement of the reasons for disagreement with the determination.(3) Failure to include all of the information listed in subsection (2) will not constitute cause for rejection of the appeal, but may result in unnecessary delay in processing the appeal and scheduling it for hearing.

BR.0078 Claims Claims (General) FR.0038 Information on the scheduling of claim for Re-employment Eligibility Assessment (REA) services is provided by WorkForce.

BR.0079 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0510 Criteria for TRA claims as defined in the US DOL Training and Employment Guidance Letter No.22-08, as revised.

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BR.0080 Appeals Benefit Appeals Intake FR.0821

50BB-5.005 Time for Filing Appeal (3) Appeals filed by mail shall be considered to have been filed when postmarked by the United States Postal Service. Appeals filed by hand delivery or facsimile shall be considered to have been filed when date stamped received at the authorized location. (4) Upon receipt of an appeal delivered in person or by facsimile transmission, the Commission, Agency for Workforce Innovation, or Office of Appeals employee shall record the date of receipt on the appeal document.

BR.0081 Special

Programs (TRA)

Enter Petition FR.0530 AWI cannot edit the USDOL issued petition information (petition #, impact date, filing date, certification date)

BR.0082 Appeals Benefit Appeals Intake FR.0821

Rule 60BB-5.005, F.A.C., provides that faxed appeals are considered filed when date-stamped received at an authorized location. The appellant may, however, be able to establish an earlier filing date. Competent testimony about when it was sent, especially if corroborated by a fax confirmation, can rebut the date the appeal was stamped as received. (See Langworthy v. UAC, 858 So.2d 1187 (Fla. 2d DCA 2003).

BR.0083 Special

Programs (TRA)

Enter Petition FR.0530 once its benefit period plus one month has ended.

BR.0084 Appeals Benefit Appeals Intake FR.0821 The UAC concluded in Order #95-01651 (April 13, 1995) that receipt within one week after the mailing date shown on the determination supports a presumption that the determination was properly mailed.

BR.0085 Claims Claims (General) FR.0039

1. Claimants who do not meet the following criteria are considered dislocated:a. Claimants whose program identification is other than Intrastate UC, CWC, UCFE or UCXb. Interstate claimantsc. Transitional claimantsd. Claimants on recall statuse. Seasonally unemployed claimantsf. Partially unemployed claimants (claimants with earnings)g. Claimants with a first payment made more than 42 days after the Benefit Year Beginning date (BYB)h. Claimants who are currently enrolled in the WorkForce Investment Act (WIA) program and who have received re-employment services within the last 15 days.

BR.0086 Special

Programs (TRA)

Identify Claimants FR.0566 once a claimant is determined eligible for TRA their HCTC information is associated to the claimant.

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Req ID Description

BR.0087 Appeals Benefit Appeals Intake FR.0821

The following court cases address timeliness of an appeal: Albrecht v. UAC, 869 So.2d 758 (Fla. 5th DCA 2004) Stanley v. UAC, 864 So.2d 1160 (Fla. 4th DCA 2003) Frederick v. UAC, 834 So.2d 957 (Fla. 3d DCA 2003) Testa v. UAC, 779 So.2d 339 (Fla. 2d DCA 2000) Spiegel v. Frazel Histo-Path Lab, Inc., 624 So.2d 790 (Fla. 4th DCA 1993) Brake v. UAC, 473 So.2d 774 (Fla. 3d DCA 1985)

BR.0088 Special

Programs (TRA)

Identify Claimants FR.0566 Weeks claimed after TRA determination issued will provide proof claimant is potentially eligible for HCTC coverage

BR.0089 Appeals Benefit Appeals Intake FR.0821 If not filed timely, the appeal will be dismissed. The dismissal decision is limited to Findings of Fact and Conclusions of Law on the timeliness issue.

BR.0090 Special

Programs (TRA)

Identify Claimants FR.0566 No weeks claimed in a month will result in email from HCTC inquiring as to eligibility for HCTC

BR.0091 Appeals Benefit Appeals Intake FR.0822 A copy of the appealed determination should be in the case file, as well as a copy of the wage transcript and each automated determination issued on the claim. The case file should also include adjudication documents from claimant or employer if any and need the appeal and any additional documents received from a party.

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BR.0092 Claims Claims (General) FR.0040

The system will review the available information and present the following options to the external user:Claimant- file an initial claim- certify weeks- respond to request for fact finding- view correspondence- request wage investigation- report overpayment- file for reconsideration or appeal- communicate with agency to resolve issue(s) or answer questions- review payments or payment status- review status of a wage investigation, appeal, adjudication, etc.Employer(s)- respond to request for fact finding- view correspondence- report overpayment- STC- TRA- Mass Layoff- Labor Dispute- review status of a wage investigation, appeal, adjudication, etc.Third Party- dependant on the type of third party

BR.0093 Special

Programs (TRA)

Identify Claimants FR.0566 AWI will determine if claimant should have had HCTC eligibility and manually transmit to IRS

BR.0094 Appeals Benefit Appeals Intake FR.0824

60BB-5.005 Time for Filing Appeal. (1) The appeal shall be filed within 20 calendar days of the date the determination or redetermination was mailed to the appellant‟s last known address or, in the absence of mailing, the date of delivery to the appellant.

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BR.0095 Special

Programs (TRA)

Identify Claimants FR.0566 HCTC information is sent to the IRS for each TRA and RTAA claimant when they are determined TRA or RTAA eligible and when they certify their weeks.

BR.0096 Appeals Benefit Appeals Intake FR.0824

60BB-5.007 Late Filing of Appeals (1) If it appears that the appeal initiating the proceedings was not filed within the time allowed by law, the appeals referee shall notify the parties that timeliness of the appeal shall be one of the issues to be considered at the hearing.

BR.0097 Special

Programs (TRA)

Enter Petition FR.0539 A TRA petition cannot have overlapping effective dates with another TRA petition for the same employer.

BR.0098 Appeals Benefit Appeals Intake FR.0824 Competent evidence of non-receipt or late receipt of a determination may successfully rebut the presumption that the determination was mailed on the date indicated on its face. See UAC Order 03-09526 (October 9, 2003) and Carrigan v. UAC, 615 So.2d 216 (Fla. 5th DCA 1992).

BR.0099 Claims Claims (General) FR.0042 A claimant is provided WorkForce offices to choose from based on their (the claimant's) residential zip code.

BR.0100 Claims Submit Claim FR.0133 Wages must be used in calculation for new claim

BR.0101 Appeals Benefit Appeals Intake FR.0824

When an appeal is not filed within 20 calendar days after the mailing date of an open-ended determination on an eligibility issue (one that denies benefits but does not require earnings to overcome the denial), jurisdiction begins 20 calendar days prior to the appeal filing date. For example, if a determination mailed March 1 holds a claimant ineligible as of February 1 and an appeal is filed March 31, jurisdiction begins March 11. See UAC Orders #85-1327F (May 15, 1985) and #06-01207 (March 27, 2006).

BR.0102 Claims Submit Claim FR.0133 Claimant has existing eligible TRA claim

BR.0103 Appeals Benefit Appeals Intake FR.0824

When filed on the internet, the computer will calculate a timely appeal date and request information about any apparent late filing. Appellants who file on the internet are informed that an appeal is not filed until a confirmation number is received. The date the confirmation number is generated by the website is the filing date of an internet appeal. An appellant should be asked to produce a confirmation number or a screen print of the internet appeal if the filing date is in question. The filing date of an appeal filed by Internet is the date the computer generated a confirmation number. The appellant may, however, be able to establish an earlier filing date, but only if filed by another method.

BR.0104 Claims Submit Claim FR.0133 Claimant qualifies monetarily for new UI claim based in whole or in part upon part time or short term employment in which the worker engaged after the worker‟s most recent total separation from adversely affected employment

BR.0105 Appeals Benefit Appeals Intake FR.0827 An administrator/scheduler may assign cases or hearing officers may be responsible for selecting cases.

BR.0106 Claims Claims (General) FR.0044 A claimant is assigned to an AWI cost center based on their residential zip code.

BR.0107 Claims Submit Claim FR.0133 Claimant can not receive both UI and TRA benefits.

BR.0108 Appeals Benefit Appeals Intake FR.0828 New cases are docketed for Remands and associated with the original case.

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BR.0109 Claims Submit Claim FR.0133 Reference the Training and Employment Guidance letter number 22-08 in Attachment A, Section C.4.1 as revised.

BR.0110 Appeals Benefit Appeals Intake FR.0829

Associated cases include those of claimants involved in more than one appeal (companion cases); the previous and new case resulting from a UAC remand for additional action (remand cases), the previous and new case resulting from a recision decision (recdec cases), labor dispute and other cases where more than one claimant became unemployed at about the same time from the same employer for the same reason (consolidated cases), and appeals that are redocketed after being dismissed without prejudice. Associated cases are cross-referenced with the docket numbers and type of association.

BR.0111 Special

Programs (TRA)

Identify Claimants FR.0563 Current claimants previously employed by a current employer with an active TRA petition.

BR.0112 Appeals Benefit Appeals Intake FR.0829 Files for claimants or employers who are involved in more than one case should generally be associated and hearings scheduled consecutively to minimize inconvenience to the parties.

BR.0113 Claims Claims (General) FR.0045 For example, WorkForce interface data will identify when a claimant is in approved training.

BR.0114 Special

Programs (TRA)

Identify Claimants FR.0563 The system will identify the claimants previously employed by the employer currently receiving UI benefits or having a pending claim. The system may search DOR Sun Tax for employees employed by the employer during the impact date.

BR.0115 Appeals Benefit Appeals Intake FR.0830 See Appeals Referee Manual, Chapter 6, paragraph A.4, "Determine the Issues".

BR.0116 Special

Programs (TRA)

Identify Claimants FR.0568 TRA packets is provided to the identified potentially eligible claimants

BR.0117 Appeals Benefit Appeals Intake FR.0831

The Office of Appeals resolves disputed employer tax liability, tax rate, and reimbursement determinations issued by the Department of Revenue, pursuant to Section 443.141, F.S. Certain special deputies in the Office of Appeals are assigned to hear these cases and issue recommended orders for the Director‟s consideration. Rules for special deputy hearings are contained in Rule 60BB-2.035, F.A.C.

BR.0118 Special

Programs (TRA)

Identify Claimants FR.0560 file must be associated to the TRA petition

BR.0119 Appeals Benefit Appeals Intake FR.0831 30, 45, and 90 day

BR.0120 Claims Claims (General) FR.0046 Refer to the requirements that determine which claimants must register with WorkForce Services.

BR.0121 Special

Programs (TRA)

Process Application FR.0572 Petition # attached to claimant file

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BR.0122 Appeals Benefit Appeals Intake FR.0832

443.151 Procedure concerning claims (b) Determinations in labor dispute cases.--Whenever any claim involves a labor dispute described in s. 443.101(4), the Agency for Workforce Innovation shall promptly assign the claim to a special examiner who shall make a determination on the issues involving unemployment due to the labor dispute. The special examiner shall make the determination after an investigation, as necessary. The claimant or another party entitled to notice of the determination may appeal a determination under subsection (4).

BR.0123 Special

Programs (TRA)

Process Application FR.0572 TRA employer attached to claimant file

BR.0124 Appeals Benefit Appeals Intake FR.0832 Once the first appeal is docketed in a labor dispute case, all other appeals share the same docket number.

BR.0125 Special

Programs (TRA)

Process RTAA Submit Paystub

FR.0610 when wages reported on the paystub have changed they the claimant's RTAA benefit amount is recalculated.

BR.0126 Appeals Benefit Appeals Intake FR.0832 Labor dispute cases are matched on issue code, issue start date, and the employer account number.

BR.0127 Claims Claims (General) FR.0047 Refer to the eligibility requirements for Veteran Services.

BR.0128 Special

Programs (TRA)

Process Application FR.0575 RTAA is adjusted with hourly pay increases/decreases

BR.0129 Appeals Benefit Appeals Intake FR.0834

E - Experience Rating Only U - Regular Unemployment Case X - Military Case F - Federal Civilian Employee Case TRA - Trade Readjustment Act Case DUA - Disaster Unemployment Assistance Case L - Liability Case (Special Deputy) R - Rate or Reimbursement Case (Special Deputy) EC - Emergency Unemployment Benefits EB - Extended Benefits

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BR.0130 Special

Programs (TRA)

Process Application FR.0575

RTAA payment limit Max pay is $12,000 over eligibility period Determine max RTAA available benefit: Factors: X = eligibility period, Y = 104 weeks, Z = $12,000 (max pay) Ratio: x/y = ratio Formula: (x/y)*z = RTAA benefit RTAA subsidy is based on a perc

BR.0131 Appeals Benefit Appeals Intake FR.0836 Generally, upon receiving a request for re-opening, a Recision Decision is issued, a new docket number is assigned, and a hearing is scheduled. Any testimony and evidence from the prior docket number remains part of the record.

BR.0132 Special

Programs (TRA)

Process Application FR.0575 Each time a paystub is submitted.

BR.0133 Appeals Benefit Appeals Intake FR.0838

60BB-5.010 Consolidation. If there are separate appeals which involve the same factual situation, similar issues of law or identity of parties, the appeals referee may schedule a consolidated hearing for the purpose of taking evidence and receiving argument with respect to all of the appeals; however, the referee shall not schedule a consolidated hearing if consolidation would prejudice the rights of any party thereto.

BR.0134 Claims Submit Claim FR.0053 In accordance with US DOL ETA 356 Handbook, as revised.

BR.0135 Special

Programs (TRA)

Process Application FR.0575 Paystubs are required each time the claimant certifies their weeks. System must recalculate the claimants weekly benefit amount based on the claimant's paystub.

BR.0136 Appeals Benefit Appeals Intake FR.0840 Entry of a recision decision will generate a new docket number and case file.

BR.0137 Special

Programs (TRA)

Process Application FR.0577 26 weeks of employment in previous 52 weeks with TRA employer

BR.0138 Appeals Scheduling FR.0843 Generally, complex cases should not be included in the hearing pool. Hearings that can likely be conducted in an hour or less are more appropriate for hearing pools.

BR.0139 Special

Programs (TRA)

Process Application FR.0577 Earned $30 or more weekly during those 26 weeks

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BR.0140 Appeals Scheduling FR.0845 If a correction to an employer‟s address of record is needed, the system should check the current DOR employer address but allow other addresses such as work site.

BR.0141 Claims Submit Claim FR.0055 A STC participant is ineligible for STC if their Normal Weekly Work Hours on the STC plan application is less than the STC minimum full time hours (32) per week for the employer during the claim year.

BR.0142 Special

Programs (TRA)

Process Application FR.0577 Must be covered by eligible petition

BR.0143 Appeals Scheduling FR.0845 Unemployment compensation hearings are open to the public pursuant to Rule 60BB-5.014, F.A.C. A person who wishes to observe a hearing can provide his or her telephone number and request to be added to the telephone conference or may arrange to appear at the location of a party.

BR.0144 Special

Programs (TRA)

Process Application FR.0577 Must be enrolled in training or on waiver within 26 weeks from the petition certification date or the separation date whichever is later

BR.0145 Appeals Scheduling FR.0851

60BB-5.011 Joinder of Parties If it appears that the determination of the rights of parties in a proceeding governed by these rules shall involve a determination of the substantial interests of persons who are not parties, the appeals referee may, upon motion of any party of record or upon the referee‟s own motion, enter an order requiring that the absent person be notified of the proceeding and be given an opportunity to be joined as a party of record.

BR.0146 Special

Programs (TRA)

Process Application FR.0577 Must be separated for lack of work

BR.0147 Appeals Scheduling FR.0852 If an appointment is scheduled for a future date and additional issues are detected, the new issues will be assigned to the original resource.

BR.0148 Claims Submit Claim FR.0055 A STC participant‟s Estimated Reduced hours percentage is calculated as: ((Normal Weekly Work Hours on STC plan application – Estimated Reduced Weekly Work Hours as reported by the employer) / Normal Weekly Work Hours on STC plan application ) X 100

BR.0149 Special

Programs (TRA)

Process Application FR.0577 Must exhaust UI claim

BR.0150 Appeals Scheduling FR.0856 Documents received between the scheduling date and the hearing date are numbered beginning with the next number in sequence and mailed to the parties with a cover letter.

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BR.0151 Special

Programs (TRA)

Process Application FR.0577 Must be laid off on or after the petition impact date

BR.0152 Appeals Scheduling FR.0856 Standard or custom notes may be added to the hearing notice.

BR.0153 Special

Programs (TRA)

Process Application FR.0577 The certification date is the day the petition was signed off by the feds. A petition is good for two years from date the petition was signed off on from the feds. The Claimant must be separated within that two year limit to qualify under that particular

BR.0154 Appeals Scheduling FR.0856 Documents received between the scheduling date and the hearing date are numbered beginning with the next number in sequence and mailed to the parties with a cover letter.

BR.0155 Claims Submit Claim FR.0055 A STC participant is ineligible for STC if their Estimated Reduced Hours Percentage is less than 10% of their Normal Weekly Work Hours.

BR.0156 Special

Programs (TRA)

Process Application FR.0578 Worker can have multiple RTAA employers within program period

BR.0157 Appeals Scheduling FR.0858

60BB-5.015 Notice of Hearing. (1) The appeals referee shall mail notice of the hearing to all parties at least 10 days prior to the date of the hearing. In proceedings to which the Agency for Workforce Innovation is a party, the notice shall be directed to the Director of the Agency for Workforce Innovation. Whenever practicable, notices to employers shall be mailed to both the employer‟s official address of record and to the job site where the claimant was employed. Notices shall also be provided to attorneys and representatives of record. (2) The notice shall include or be accompanied by: (a) A statement of the date, time and place of the hearing; (b) A statement of the legal authority and jurisdiction under which the hearing is to be held; (c) A statement of the issues to be decided by the appeals referee with reference to the specific statutory or rule provisions involved. In the event that any party has not been provided a copy of the determination on appeal, a copy thereof shall be appended to such party‟s notice; (d) A statement that failure to attend may result in a decision in favor of the other side; (e) A statement of the rules regarding requests for continuances and subpoenas; and (f) The address of the office to which all motions, requests of other correspondence concerning the hearing should be directed.

BR.0158 Special

Programs (TRA)

Process Application FR.0578 Covered by petition

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BR.0159 Appeals Scheduling FR.0858

The claimant's telephone number of record will be shown on the Notice of Telephone Hearing. A note will instruct the employer to provide the name and telephone number of its representative at least 24 hours prior to the hearing. However, a party may update the telephone number and/or contact name at any point up to the time of the hearing.

BR.0160 Special

Programs (TRA)

Process Application FR.0578 Member of a TAA-Certified group based on a petition

BR.0161 Appeals Scheduling FR.0858 Pursuant to Rule 60BB-5.015, F.A.C., the hearing notice must be mailed at least ten days before the hearing. An informed waiver of notice will be required from all parties if less than ten days‟ notice is provided. Verify that all parties are in the same time zone and specify any time zone to be added to the hearing notice.

BR.0162 Claims Submit Claim FR.0055 A STC participant is ineligible for STC if their Estimated Reduced Hours Percentage is greater than 40% of their Normal Weekly Work Hours.

BR.0163 Special

Programs (TRA)

Process Application FR.0578 At least 50 years of age

BR.0164 Appeals Scheduling FR.0858

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings (10) Notice of Hearing. The special deputy will set the time and place for all hearings and mail written notice to each party‟s address of record at least 14 days before a hearing on the merits of the protest, unless otherwise agreed by the parties.

BR.0165 Special

Programs (TRA)

Process Application FR.0578 Cannot earn more than wages with TRA employer

BR.0166 Appeals Scheduling FR.0859 If a correction to an employer‟s address of record is needed, the system should check the current DOR employer address but allow other addresses such as work site.

BR.0167 Special

Programs (TRA)

Process Application FR.0578 Not expected to earn more than $55,000 gross wages (excluding OT) with new employer

BR.0168 Appeals Scheduling FR.0860

Pursuant to Rule 60BB-5.014, F.A.C., significant file documents are to be copied and mailed to the parties. The documents are generally designated and numbered by the scheduler. Copies are made and enclosed with the Notice of Telephone Hearing by a deputy clerk. An Appeals Information pamphlet (Bulletin 6) is available in English, Spanish, and Creole. Mail the appropriate version to each party with the Notice of Telephone Hearing. Mail a translation sheet (Form AWI UC-TI) to each claimant with the Notice of Telephone Hearing.

BR.0169 Claims Submit Claim FR.0055 A STC participant is ineligible for STC if they are considered seasonal and employed during the off season of the employer as defined by the employer on the STC plan application.

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BR.0170 Special

Programs (TRA)

Process Application FR.0578 Current reemployment wages must be less than those earned from the trade-affected employer

BR.0171 Appeals Scheduling FR.0862

60BB-5.019 Subpoenas.(1) Subpoenas requiring the attendance of witnesses or production of records, files and memoranda from any place in the state at any designated place of hearing before the appeals referee for the purpose of taking the testimony of such witnesses or inspection of documents may be obtained upon written application of any party of record or upon the referee‟s own motion. The application for subpoena shall state the full name and address of the witness for whom the subpoena is to be issued and the time and place for the witness to appear. Requests for subpoenas duces tecum must describe with particularity the documents to be brought by the witness.

BR.0172 Special

Programs (TRA)

Process Application FR.0578 Employed full time or employed at least 20 hours weekly and enrolled full time in training

BR.0173 Appeals Scheduling FR.0863

Chapter 443, F.S., contains a good cause provision for filing a late appeal. Section 443.151(4)(b)(3), F.S., prevents an appeal from being dismissed without a hearing, and does create a good cause exception for filing late appeals. Pursuant to Rule 60BB-5.007, F.A.C., an untimely appeal must be dismissed for lack of jurisdiction. This provision is not implemented by the agency; no orders to show cause are being issued. However, UCCBIS will have the capability to issue, track, and report on show cause orders.

BR.0174 Special

Programs (TRA)

Process Application FR.0578 Not employed at firm covered by that petition (same employer)

BR.0175 Appeals Scheduling FR.0865 Pursuant to Section 119.071(5), FS, social security numbers may not be revealed to the public. Social Security numbers should be removed, masked, or redacted on all correspondence.

BR.0176 Claims Submit Claim FR.0055 Fla. Stat. § 443.1116 (5)(a)1. (2009), Employee eligibility requirement: must be in the plan, the plan is approved and in effect for the week

BR.0177 Special

Programs (TRA)

Process Application FR.0578 Must establish valid Florida claim

BR.0178 Appeals Hearing FR.0867

60BB-5.024 Conduct of the Hearing (6) Preservation of testimony. The proceedings shall be mechanically recorded by the appeals referee or by a court reporter under the supervision of the referee. The recording of the testimony shall be placed in the official record and shall be preserved for at least 120 days from the date of the decision of the referee, unless review by the Unemployment Appeals Commission is initiated; in which case the recording shall be preserved for a period of at least 120 days from the date of the Commission‟s final order.

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BR.0179 Special

Programs (TRA)

Submit Initial Training Verification

FR.0593

Must record the following information: Training institution name Dates of program Remedial coursework needed

BR.0180 Appeals Hearing FR.0869

60BB-5.024 Conduct of the Hearing (3) Evidence. (a) Oral evidence shall only be taken upon oath or affirmation.

BR.0181 Special

Programs (TRA)

Submit Initial Training Verification

FR.0582 The client is in approved training.

BR.0182 Appeals Hearing FR.0871

60BB-5.024 Conduct of the Hearing(c) If the referee determines that the examiner or adjudicator who issued the determination did not apply the correct provision or provisions of law to the factual situation presented, the referee may modify the determination and, with the consent of the parties, expand or otherwise alter the scope of the hearing to include the correct issues involved. If one or more parties object to the change in the scope of the hearing, the referee shall continue the hearing and provide a corrected notice of hearing designating the proper issues.

BR.0183 Claims Submit Claim FR.0055 Fla. Stat. § 443.1116 (5)(a)2. (2009), Employee eligibility requirement: Employee is available for work for the STC Employer

BR.0184 Special

Programs (TRA)

Submit Initial Training Verification

FR.0592 Reason waiver issued

BR.0185 Appeals Hearing FR.0873

60BB-5.014 Scheduling of Hearings Documents which are not available to all parties or their representatives and the public at the time of hearing may not be considered by the appeals referee, absent waiver.

BR.0186 Special

Programs (TRA)

Submit Initial Training Verification

FR.0592 Begin and end date of waiver

BR.0187 Appeals Hearing FR.0874 If a party states and the hearing officer establishes that the translation is significantly faulty, it may be necessary to request a different translator.

BR.0188 Special

Programs (TRA)

Submit Initial Training Verification

FR.0592 Waiver ends and subsequent weeks process payments as pending awaiting an updated waiver

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BR.0189 Appeals Hearing FR.0875 (e.g., parties, representatives, witnesses)

BR.0190 Claims Submit Claim FR.0055 Fla. Stat. § 443.1116 (5)(a)2. (2009), Employee eligibility requirement: normal weekly hours of work are reduced by at least 10% but not more than 40%

BR.0191 Special

Programs (TRA)

Submit Initial Training Verification

FR.0592 Waiver must be active in order to continue receiving TRA benefits.

BR.0192 Appeals Hearing FR.0878

60BB-5.024 Conduct of the Hearing (6) Preservation of testimony. The proceedings shall be mechanically recorded by the appeals referee or by a court reporter under the supervision of the referee. The recording of the testimony shall be placed in the official record and shall be preserved for at least 120 days from the date of the decision of the referee, unless review by the Unemployment Appeals Commission is initiated; in which case the recording shall be preserved for a period of at least 120 days from the date of the Commission‟s final order.

BR.0193 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0604 The system shall generate correspondence to the claimant when the approved training is entered for the first time informing them that they no longer are required to perform job searches during training.

BR.0194 Appeals Appeals (General) FR.0776

60BB-5.027 Appeal to the Unemployment Appeals Commission If the appeals referee receives a written communication from a party which expresses disagreement with or otherwise indicates a desire to appeal a decision, the referee shall immediately forward it to the Unemployment Appeals Commission. This section does not supersede the provisions regarding dismissal decisions entered pursuant to Rules 60BB- 5.017 and 60BB-5.022, F.A.C.

BR.0195 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0604 A claimant will not be required to perform job searches when they are in training.

BR.0196 Appeals Disposition FR.0881

60BB-5.021 Investigation Whenever it appears necessary for disposition of an appeal, the appeals referee shall direct the Agency for Workforce Innovation to conduct an investigation, inquiry, payroll audit or other examination. Hearings on appeal shall be continued pending completion of the investigation.

BR.0197 Claims Submit Claim FR.0056 An adversely affected party or parties for each determination or redetermination is/are captured and recorded based on the determination issued (whether to pay, deny, or charge an employer).

BR.0198 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0604 Training waiver is required for a claimant to continue receiving TRA benefits and the claimant is not in approved training.

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BR.0199 Appeals Disposition FR.0881

When a wage credit appeal is received and includes information that may justify a redetermination, an examiner in the Office of Appeals notifies the Wage Determination Unit and requests an investigation for possible redetermination. If the original determination is not changed, an appeal is docketed based on the filing date of the original request as against the original determination. If an unfavorable change is made, the claimant has 20 calendar days from the mailing date of the redetermination to protest the redetermination. If the 20th day is a Saturday, Sunday, legal holiday or other day that AWI offices or the post office is closed, an appeal will be timely if filed on the next business day.

BR.0200 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0604 Proof of attendance received from the training provider.

BR.0201 Appeals Disposition FR.0883 Any document rejected because it is irrelevant, immaterial or overly repetitious should be clearly labeled with the reason for rejection, so the UAC and the courts will have access to the document on further review to determine whether the document was properly excluded.

BR.0202 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0606 School indicates claimant attended all classes or not

BR.0203 Appeals Disposition FR.0883 Not all documents admitted in evidence and labeled as exhibits are competent for use as the basis for a finding of fact. However, enter and label exhibits whenever the possibility exists that you will use the document in the decision-making process, even as hearsay support for other evidence.

BR.0204 Claims Submit Claim FR.0058

When federal wages are received: A) Wages in the base period will be used to establish the claim and if the claim is monetarily eligible: 1) Base period wages will be added to the system (to the DOR/SunTax system or an AWI wages storage system), will be marked as used by Florida and will be displayed on all wages displayed to internal and external sources. 2) Wages outside of the base period will be retained in the system 3) An indicator will be sent to the FCCC to show that both the base period and outside base period wages, if any, are being assigned to Florida. B) If the wages cannot be added to the claim, a work item will be created.

BR.0205 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0606 Indicates if absent without good cause

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BR.0206 Appeals Disposition FR.0883

Pursuant to Chapter 90, F.S., evidence protected by privilege is not admissible if the privilege is invoked. Excluded documentary evidence is not labeled as an exhibit or considered in reaching a decision, but should be imaged in case a question of whether the evidence was properly excluded arises. On further appeal, such documents are subject to review to determine whether the ruling on admissibility was correct.

BR.0207 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0606 Indicates if received subsistence allowance

BR.0208 Appeals Disposition FR.0883

Number and initial each exhibit. Identify the party that entered the exhibit. For example, the exhibit may be stamped at the bottom right hand corner as, "Employer Exhibit #1," followed by your initials. Multiple page exhibits should reflect the exhibit and the page numbers, such as "Exhibit 2, page 3 of 16." Record the total number of exhibits to assist any reviewer in locating all exhibits. Upon receipt of an exhibit file in the Clerk‟s Office, the storage location of physical evidence that cannot be scanned will be annotated in the computer application.

BR.0209 Special

Programs (TRA)

Submit Initial Training Verification

FR.0595 Dates of the waiver are used to calculate the date the waiver expires. Waiver are in affect for 30 days

BR.0210 Appeals Disposition FR.0884

60BB-5.025 Decision (1) Upon conclusion of the hearing the appeals referee shall render and submit to the parties a written decision. (2) The decision shall be based solely upon matters contained in the official record. (3) The decision shall include, but not be limited to, the following: (a) A statement of the referee‟s jurisdiction; (b) A statement of the issues; (c) Findings of fact necessary for resolution of the issues. Findings based upon stipulation of the parties or matters officially recognized by the referee shall be so designated; (d) An analysis of the findings including a concise and explicit statement of the underlying evidence in the record which supports the findings. If confronted with conflicting evidence with respect to a disputed issue of fact, the finding of which is determinative of the outcome of the appeal, the appeals referee shall acknowledge such conflict and set forth the rationale by which the conflict was resolved; (e) Conclusions of law accompanied by reference to the operative findings of fact and the specific provisions of the statutory and decisional law from which the conclusions were drawn. (f) The ultimate decision which sets forth the action to be taken.

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BR.0211 Claims Submit Claim FR.0060

If a response from a federal employer indicates that the reason for separation is a potentially disqualifying reason, a corresponding issue indicator will be added to the claim, if one does not already exist and a fact-finding request will be generated. (See the State Implementation Guide for UCFE and UCX Program Changes 8/2001 for explanation of separation codes.)

BR.0212 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0603 as defined in the US DOL Training and Employment Guidance Letter No.22-08, as revised.

BR.0213 Appeals Disposition FR.0884

Dismissal DecisionsSeveral situations occur where dismissing an appeal is the appropriate action, including:a. Failure to prosecute. This dismissal decision, also called a non-appearance dismissal, is completed if the appellant fails to appear at the hearing. The decision is titled Dismissal of Unemployment Compensation Appeal.b. Lack of jurisdiction. This dismissal decision is issued when evidence establishes the appeal was not timely filed. The decision is titled Dismissal of Appeal Due to Lack of Jurisdiction.c. Withdrawal of appeal. This dismissal decision is issued upon acceptance of an appellant‟s request to withdraw the appeal. The decision is titled, Withdrawal of Unemployment Compensation Appeal.d. Dismissal without prejudice. A dismissal without prejudice gives the appellant the right to re-open the appeal within a period specified by the hearing officer. The decision is titled, Dismissal Without Prejudice.e. Other dismissal decisions. Other types of dismissal decisions include, but are not limited to, dismissals due to docketing error or redetermination. Note: before dismissing due to redetermination, verify that the redetermination meets the requirements of Section 443.151(3)(c), F.S.

BR.0214 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0596 Coded for TRA in system set up

BR.0215 Appeals Disposition FR.0884 If the appeal was dismissed for failure of the appellant to prosecute the appeal, the original determination remains in force until a new decision is entered.

BR.0216 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0596 TRA available credits established

BR.0217 Appeals Disposition FR.0886 The file \\awiwlb01\IntranetRoot\Appeals_Intra\DocTemp\Auto_Code, as amended, contains the citation auto-text.

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BR.0218 Claims Submit Claim FR.0061

A) Federal employers have a defined time limit within which to respond to a request for wage and separation information. Some federal employers are electronic responders and some receive and respond to the request through the mail. The time limit differs based on their method of communication. B) If no response is received within the time period specified based for the particular employer, a work item will be created for the Wage Determination / UCFE Claim Specialist so that they can determine if the claimant has provided sufficient proof to allow the wage to be added to the claim without the response from the federal employer.

BR.0219 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0596 provides claimant HCTC eligibility

BR.0220 Appeals Disposition FR.0887 Instructions for requesting reopening by the hearing officer or review by the UAC are included in each decision.

BR.0221 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0596 When a claimant is in approved training prior to collecting TRA funds.

BR.0222 Appeals Disposition FR.0888

Whether the decision on each issue is favorable or unfavorable to the appellant should be marked accordingly. If the decision modified the determination in any way, use the coding MF for “modified favorable” or MU for “modified unfavorable.” A Modified code (MU or MF) should be used whenever the hearing officer takes initial jurisdiction, changes an address of record, instructs an adjudicator to modify an existing determination or investigate a new issue, or takes any action other than completely affirming or reversing the determination on appeal. Revising the result on the decision document is always necessary when MU or MF is used.

BR.0223 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0597 Not able and available

BR.0224 Appeals Disposition FR.0890 Federal review criteria (ET Handbook 382) require that the decision contain a clear and correct statement of the legal effect of each issue covered.

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Req ID Description

BR.0225 Claims Submit Claim FR.0062

Military wages are added to a claim based on the DD-214 information received from the FCCC, when administrator configurable requirements are met. A) Wages in the base period will be used to establish the claim and if the claim is monetarily eligible: 1) Base period, lag quarter and current quarter wages will be added to the system (to the DOR/Suntax system or an AWI wages storage system), will be marked as used by Florida and will be displayed on all wages displayed to internal and external sources. 2) Wages outside of the base period will be retained in the system 3) An indicator will be sent to the FCCC to show that both the base period and outside base period wages, if any, are being assigned to Florida. B) If the information on the DD-214 indicates that the wages cannot be added to the claim, a work item will be created.

BR.0226 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0597 Worked, separated for potentially disqualifying reasons

BR.0227 Appeals Disposition FR.0891

60BB-5.020 Witness Fees. (1) Any public employee subpoenaed to appear before an appeals referee who is required to travel beyond the immediate vicinity of his or her headquarters shall be entitled to reimbursement for per diem and travel expenses at the rate provided in Section 112.061, Florida Statutes. The voucher for reimbursement shall be processed in accordance with state law. (2) All other witnesses, except parties, who are subpoenaed to appear before an appeals referee shall be entitled to a witness fee and mileage allowance as provided in civil actions in the circuit courts of this state. (a) Fees for witnesses subpoenaed on behalf of the Agency for Workforce Innovation or any claimant for benefits shall be paid from the Employment Security Administration Trust Fund upon submission by the appeals referee of a voucher for reimbursement. (b) Fees for witnesses subpoenaed on behalf of all other parties shall accompany the subpoena.

BR.0228 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0597 School indicates did not attend all classes and did not have good cause

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BR.0229 Appeals Disposition FR.0892

60BB-5.009 Fees (1) Any attorney or authorized representative who represents a claimant in any proceeding governed by these rules shall disclose orally on the record, or by post hearing motion, the amount, if any, the claimant has agreed to pay for his or her services. The attorney or representative shall also disclose the hourly rate charged or other method used to compute the proposed fee and the nature and extent of the services rendered.

BR.0230 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0597 TAA coordinator indicates training is completed and claimant is covered by extended TRA benefits (must be in school to receive)

BR.0231 Appeals Disposition FR.0892

443.041 Waiver of rights; fees; privileged communications(b) An attorney at law representing a claimant for benefits in any district court of appeal of this state or in the Supreme Court of Florida is entitled to counsel fees payable by the Agency for Workforce Innovation as set by the court if the petition for review or appeal is initiated by the claimant and results in a decision awarding more benefits than provided in the decision from which appeal was taken. The amount of the fee may not exceed 50 percent of the total amount of regular benefits permitted under s. 443.111(5)(a) during the benefit year.

BR.0232 Claims Submit Claim FR.0071 TBD

BR.0233 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0597 A training attendance cannot be retracted if payment has been made for the administrator-configurable time period.

BR.0234 Appeals Disposition FR.0892 Fees for representing employers are not subject to Agency approval.

BR.0235 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0597 two years from the separation date of employment for each claimant.

BR.0236 Appeals Disposition FR.0893 Valid Decision Types: Affirmed, Reversed, Dismissed, Affirmed but Modified, Reversed but Modified.

BR.0237 Special

Programs (TRA)

Submit Continuing Training Verification

FR.0598 The waiver is revoked once the claimant starts school, claimant no longer has to search for work, and they must provide a training certification to receive TRA benefits.

BR.0238 Appeals Recision Decision FR.0900

Upon instruction by an authorized associate, an Examiner issues a recision decision and creates a new case file following the same basic procedure as for remand cases. The new case may or may not be assigned to the Hearing Officer who convened the prior hearing, depending on the terms of the remand order or recision decision.

BR.0239 Claims Submit Claim FR.0072 Reminder is routed to the Claims Taker that saved the application (if available) and in an administrator configurable number of days.

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BR.0240 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0513 Training of choice not currently available and placed on waiver until can find school

BR.0241 Appeals Recision Decision FR.0901 Any denial without hearing of a request to reopen an appeal must be in writing and contain appeal rights to the UAC.

BR.0242 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0513 Enrollment not available and placed on waiver until can start

BR.0243 Appeals Recision Decision FR.0902 The appealed determination will be reinstated pending the outcome of the new hearing.

BR.0244 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0513 Placed on health waiver and then is able to start training

BR.0245 Appeals Remand FR.0905 Remand hearings resulting from UAC Orders may direct the Office of Appeals to conduct another hearing and/or enter a new decision.

BR.0246 Claims Submit Claim FR.0079

Employer record captures the employer name, employer unemployment tax number, location of employment, effective dates of employment, reason for separation, received wages and employer characteristics: leasing company, inactive, non-liable Note: If employer and wages are missing from the base period, the claimant will provide that employment information to initiate an investigation. That employer information, including employer name, address, phone number, contact information, dates of employment, etc should be retained for presentation to the claimant along with the other employers received from SunTax and presented to the claimant for them to use when providing their employment information. Employment previously reported should be associated with the claim.

BR.0247 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0513 as defined in the US DOL Training and Employment Guidance Letter No.22-08, as revised.

BR.0248 Appeals Remand FR.0905 The UAC occasionally remands a case for a hearing to establish whether an appeal to the Commission was timely filed.

BR.0249 Special

Programs (TRA)

Process Application FR.0579 Employer name is provided by the RTAA claimant

BR.0250 Appeals Remand FR.0905 A Clerk's Office Examiner assigns a new docket number to each case remanded by the UAC and associates new case documents with those from the prior case file.

BR.0251 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0516 The system shall generate correspondence to the claimant when they have completed their approved training informing them to perform job searches.

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BR.0252 Appeals Remand FR.0905 On occasion, reinstating a decision that was previously vacated by the UAC is appropriate, generally when a case was remanded to hear the appellee who does not attend the remand hearing.

BR.0253 Claims Submit Claim FR.0081 If the claimant indicates he or she is not a U.S. citizen, initiate an Online Primary Verification through the SAVE system.

BR.0254 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0516 A claimant must perform job searches once they have completed training.

BR.0255 Appeals Remand FR.0905

In most Remand cases if the appellant does not appear the Referee will reinstate the prior decision or if possible issue a new decision addressing the issue raised by the Commission. If the appellant does not appear, do not dismiss the appeal for failure to prosecute, but instead forward a memo advising the UAC that the appellant neither appeared nor requested a continuance. The UAC has jurisdiction over the case and will issue the appropriate order upon receiving the results of the Remand/Revert hearing.

BR.0256 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0516 School attendees do not search for work

BR.0257 Appeals Remand FR.0907 In most remand cases, the UAC will vacate the prior decision and remand the case for further proceedings. Any testimony and evidence from the prior docket number remains part of the record, unless the UAC requires a hearing de novo.

BR.0258 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0516 Waiver holders are required to seek work and must make at least two job contacts weekly

BR.0259 Appeals Remand FR.0907 In most remand cases, the UAC will vacate the prior decision and remand the case for further proceedings. Any testimony and evidence from the prior docket number remains part of the record, unless the UAC requires a hearing de novo.

BR.0260 Claims Submit Claim FR.0085 Claims will be filed by Internet, phone or mail/fax.

BR.0261 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0518 Worker can move from TRA to RTAA program but not back to TRA

BR.0262 Appeals Withdrawal FR.0908

Pursuant to Rule 60BB-5.022, F.A.C., the appellant may withdraw the appeal prior to or at the hearing. A request made before the hearing must be in writing and signed by the appellant. If a withdrawal request is received by telephone, the appellant may be advised to put the request in writing. As an alternative, a hearing may be convened, appropriate waiver of notice obtained, and the withdrawal request recorded and granted, even if a hearing is scheduled to be heard at a later time or date. A withdrawal cannot be issued based solely on a telephone request outside of a hearing because the rule specifically requires that a request prior to the hearing must be "in writing and signed by the appellant." The appellee should be notified by telephone or fax if receipt of the dismissal decision is not likely to be received prior to a scheduled hearing.

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BR.0263 Special

Payments Issue Payment (Certify

Weeks) FR.0686

If claimant is under TRA on waiver or in school (training), have exhausted their regular UI and on extended benefits, those benefits are deducted from their TRA balance.

BR.0264 Appeals Withdrawal FR.0909

60BB-5.022 Withdrawal.The appellant may with the approval of the appeals referee withdraw the appeal prior to or at the hearing. If the withdrawal request is made prior to the hearing, it must be in writing and signed by the appellant; if made during the hearing, it must be entered orally on the record. If approved, the referee shall issue a written decision dismissing the appeal; provided, however, the appellant may request reopening of the appeal within 20 days of the date of issuance of the dismissal decision.

BR.0265 Special

Programs (TRA)

Process Application FR.0580 basic TRA = 26 weeks; extended TRA = up to 78 weeks; remedial TRA = up to 26 weeks

BR.0266 Appeals Corrected Decision

(Request) FR.0916

60BB-5.026 Post Decision Communications. (1) At any time prior to the filing of an appeal, the appeals referee may issue a corrected decision to eliminate any clerical errors contained therein, but the referee shall not make any changes which effect the substantial interest of any party.

BR.0267 Claims Submit Claim FR.0086

A) Wage issues for: 1) Florida employers - Wage Determination/Florida employer queue 2) Out of State employers - wages will be requested on IB-4 via ICON, employer information for missing employment will be entered on IB-4 - claimant will be advised that if needed proof of employment will be requested from other state. 3) Federal Employers - Wage Determination/Federal employer queue 4) Military Employers - Wage Determination/Federal employer queue B) No employer number identified for Florida employer - Initial Claims C) Eligibility Issues / Job Separation issues - Adjudication D) Alien Issues - Initial Claims/Specialized Claims Taker E) Identity Issues - Initial Claims F) Unsure of correct state to choose - Initial Claims G) Change of quarter - unsure of which effective date to choose - Initial Claims H) DUA - Special Program/DUA queue, but only if regular unemployment claim is monetarily ineligible and there are no outstanding wage issues (missing Florida, out of state, federal or military employment) I) Completed IB-1s - Initial Claims J) All other issues or any issue preventing claim from processing through the No Touch process - Initial Claims

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BR.0268 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0518 From UI to basic TRA, basic TRA to extended TRA, extended TRA to remedial TRA.

BR.0269 Appeals Corrected Decision

(Request) FR.0916

Pursuant to Rule 60BB-5.026, F.A.C., a corrected decision is permissible prior to the filing of a UAC appeal, to correct a clerical or typing error. The corrected decision should include a description of the clerical error as well as the specific correction.

BR.0270 Special

Programs (TRA)

Process Application FR.0581 based upon when the claimant's UI benefits will be exhausted.

BR.0271 Appeals Corrected Decision

(Request) FR.0916

Once appeal rights expire and a decision has become final, a corrected or revised decision may be initiated only by Agency petition pursuant to the criteria contained in Section 443.151(3)(c), F.S. Upon accepting a petition due to error or discovery of new evidence, first issue a Notice of Proposed Corrected Decision. Include a short case history, specify the exact proposed correction and allow time for the parties to request a hearing, submit rebuttal information, or dispute the new evidence. Unless a hearing request is received within the allotted time, a corrected decision should be issued. In the Corrected Decision, repeat the case history, including the date of the Proposed Corrected Decision and whether a reply was received. Then specify the change and any added or deleted text. In addition to mailing the corrected decision to the parties, e-mail a copy to the appropriate adjudication hub for implementation.Note: Only AWI may petition for a corrected decision (on its behalf or on behalf of another party). Petitions are required when appeal rights to the Unemployment Appeals Commission (UAC) have expired (more than 20 days past the issuance of a Referee‟s decision). However, petitions may only be submitted for a period of one year after the last day of the benefit year (two years for cases involving false or fraudulent representations). Currently, three units within AWI are authorized to submit petitions: Wage Determination, Benefit Payment Control, and Audit staff.

BR.0272 Special

Programs (TRA)

Submit Initial Training Verification

FR.0584 A TRA claimant will not receive TRA benefits if a training waiver is required and has not been submitted for a TRA claim for the administrator-configurable time period.

BR.0273 Appeals Special Deputy FR.0924

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings (18) Request to Re-Open Proceedings. Upon written request of the Petitioner or upon the special deputy‟s own motion, the special deputy will for good cause rescind a Recommended Order to dismiss the case and reopen the proceedings. Upon written request of the Respondent or Joined Party, or upon the special deputy‟s own motion, the special deputy may for good cause rescind a Recommended Order and reopen the proceedings if the party did not appear at the most recently scheduled hearing and the special deputy entered a recommendation adverse to the party. The special deputy will have the authority to reopen an appeal under this rule provided that the request is filed or motion entered within the time limit permitted to file exceptions to the Recommended Order. A threshold issue to be decided at any hearing held to consider allowing the entry of evidence on the merits of a case will be whether good cause exists for a party‟s failure to attend the previous hearing. If good cause is found, the special deputy will proceed on the merits of the case. If good cause is not found, the Recommended Order will be reinstated.

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BR.0274 Claims Submit Claim FR.0088

A) New Claim: 1) there is no monetarily eligible claim on file with a Benefit Year Ending (BYE) date that is greater than the effective date of the current claim + 2 days 2) there is no monetarily ineligible claim effective in the same quarter as the current claim effective date - if there is one a) determine if any outstanding wage issues were previously identified if yes, determine if the claimant has additional employment to report or if claimant needs to reopen their claim because they did not certify for their weeks in a timely manner if yes, allow claimant to proceed if no, find out if claimant has employment/wages that are missing from claim if yes, provide claimant with a UCB-13 form to initiate a wage investigation if no, advise claimant to file a claim on or after the next calendar quarter beginning date if still unemployed at the timeB) Reopen Claim: 1) The claimant has a monetarily eligible claim with a balance and the BYE date is greater than the effective date of the current claim + 3 days AND 2) The claimant is not in continuous report (there are currently no weeks for which the claimant can certify) AND 3) The claimant has not had employment since they last filed an initial or continued claim.C) Additional Claim: 1) The claim meets the requirements 1 and 2 for a reopened claim AND 2) The claimant has had employment since they last filed an initial or continued claim.

BR.0275 Special

Programs (TRA)

Submit Initial Training Verification

FR.0583 A TRA claimant will not receive TRA benefits if training attendance is required and has not been submitted for a TRA claim for the administrator-configurable time period.

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BR.0276 Appeals Special Deputy FR.0926

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings (11) Subpoenas. (a) Upon written application of any party of record or upon the special deputy‟s own motion, the special deputy may issue subpoenas pursuant to Section 443.171(7), F.S., requiring the attendance of witnesses or production of records, files and memoranda at any hearing before a special deputy for the purpose of taking the testimony of such witnesses or inspecting such documents. The application for subpoena must include the full name and address of the witness for whom the subpoena is to be issued and the time and place for the witness to appear and/or produce documents. Requests for subpoenas duces tecum must describe with particularity the documents to be provided to the special deputy and parties. (c) Any person subject to a subpoena may, for any of the grounds set forth in Section 120.569(2)(k)1., F.S., file with the special deputy a motion to quash or limit the scope of the subpoena. The motion must be made sufficiently in advance of the date set for compliance with the subpoena to allow the special deputy to rule on the motion and provide notice to the parties of the ruling. If the special deputy‟s written ruling is not received prior to the date set for compliance, the moving party must appear at the designated time and place prepared to comply with the subpoena. The moving party will be entitled to an oral ruling on the motion entered into the record at the inception of the hearing.

BR.0277 Special

Programs (TRA)

Submit Initial Training Verification

FR.0584 First three months of waivers can all be reviewed at the end of the three month period

BR.0278 Appeals Special Deputy FR.0928

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings(9) Furnishing Documents to the Parties. Pursuant to Sections 443.171(5), and 443.1715, F.S., the Department will provide to the Special Deputy and to each party documents and official records in its possession regarding the case.

BR.0279 Special

Programs (TRA)

Submit Initial Training Verification

FR.0584 Thereafter, waivers are reviewed on a monthly basis

BR.0280 Appeals Special Deputy FR.0929

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings (8) Hearing. Hearings will be conducted telephonically or, if in-person, at one of the Agency‟s established UC Appeals Office locations in Florida.

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BR.0281 Claims Submit Claim FR.0089

A. Regular: The claim is the original Florida unemployment claim (whether a new or the regular claim is being reopened.) B. EUC (Emergency Unemployment Compensation): 1. The claimant has an eligible unemployment claim effective on or after the date provided in the Federal legislation. AND 2. The EUC claim effective date is within the EUC period. AND 3. The claimant does not currently have entitlement to a regular unemployment claim in Florida because: a. The claimant has exhausted all regular benefits on the unemployment claim and the claim ends on or after the current EUC effective date + 3 days. OR b. The regular unemployment claim year has ended and: (1) the claimant does not qualify monetarily for a new unemployment claim. Note: if there is no monetarily ineligible claim on file within the same quarter as the new EUC claim effective date, a new regular claim determination must be done prior to the establishment of an EUC claim. OR c. The regular unemployment compensation claim year has ended, the claimant qualifies monetarily for a new unemployment claim, but the claimant has not met requalifying requirements. AND 4. The claimant does not currently have entitlement to a regular or prior emergency unemployment claim in another state.C. EB (Extended Benefits): 1. The claimant exhausted regular or emergency benefits with a week ending after the date on which EB became effective in Florida or the claimant has an eligible unemployment claim that ends after the beginning date of the EB period. AND 2. The claim effective date is within the EB period. AND 3. The claimant does not currently have entitlement to a regular unemployment claim in Florida because: a. The claimant has exhausted all regular benefits on the unemployment claim and the claim ends on or after the current EUC effective date + 3 days. OR b. The regular unemployment claim year has ended. AND (1) the claimant does not qualify monetarily for a new unemployment claim. Note: if there is no monetarily ineligible claim on file within the same quarter as the new EUC claim effective date, a new regular claim determination must be done prior to the establishment of an EUC claim. OR c. The regular unemployment compensation claim year has ended, the claimant qualifies monetarily for a new unemployment claim, but the claimant has not met requalifying requirements. AND 4. The claimant does not currently have entitlement to a regular or prior emergency unemployment claim in another state.

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BR.0282 Special

Programs (TRA)

Submit Initial Training Verification

FR.0584 Waivers issued for “retirement reason” are not reviewed

BR.0283 Appeals Special Deputy FR.0929

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings (16) Recordation. The proceedings will be recorded by the special deputy. The recording of the testimony will be placed in the official record and preserved at least 180 days from the date of the Final Order.

BR.0284 Special

Programs (TRA)

Submit Initial Training Verification

FR.0586 The system shall provide the ability to prevent benefit payment for a week when the claimant did not attend training when training was provided.

BR.0285 Appeals Special Deputy FR.0930

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings (12) Discovery. Parties may obtain discovery as provided in Rules 1.280 through 1.410, Florida Rules of Civil Procedure. Upon request by a party the special deputy is authorized to issue orders to effectuate the purposes of discovery and to prevent delays, including orders shortening the period of time during which discovery is to be performed.

BR.0286 Special

Programs (TRA)

Submit Initial Training Verification

FR.0587 Waiver issued by coordinator but not received by TRA Unit within 30 day period and needs to be entered for processing of weeks

BR.0287 Appeals Special Deputy FR.0930

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings 2. Determinations issued pursuant to Section 443.141, F.S., will become final and binding unless application for review and protest is filed within 15 days from the mailing date of the determination. If not mailed, the determination will become final 15 days from the date the determination is delivered. (b) If a protest appears to have been filed untimely, the Agency may issue an Order to Show Cause to the Petitioner, requesting written information as to why the protest should be considered timely. If the Petitioner does not, within 15 days after the mailing date of the Order to Show Cause, provide written evidence that the protest is timely, the protest will be dismissed.

BR.0288 Claims Submit Claim FR.0090

EUC: If the Agency determines that certain claimants qualify for backdating of their EUC claim effective date: A) the claimant must be identified as eligible for backdating B) the claim must be filed within the backdate eligible period C) the claimant must have been fully or partially unemployment during the week of the backdated effective date: if no, the claim would be backdated to the Sunday of the week in which the claimant became fully or partially unemployed

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BR.0289 Special

Programs (TRA)

Enter Petition FR.0536 As defined in the US DOL Training and Employment Guidance Letter No. 6-09 for the Trade Adjustment Assistance Activity Participant Report (TAPR).

BR.0290 Appeals Special Deputy FR.0932

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings (2) Each protest is to contain: (a) The employer account number assigned to the Petitioner by the Department of Revenue; (b) The name, address, and telephone number of the Petitioner; the name, address, and telephone number of the Petitioner‟s representative, if any, which will be the address for service during the course of the proceeding; and an explanation of how the Petitioner‟s substantial interests will be affected by the Department‟s determination; (c) A statement of when and how the Petitioner received notice of the Department‟s determination; (d) A statement of all disputed issues of material fact. If there are none, the petition should so indicate; (e) A concise statement of the ultimate facts alleged, including the specific facts the Petitioner contends warrant reversal or modification of the determination; (f) A statement of the specific rules or statutes the Petitioner contends require reversal or modification of the determination; and (g) A statement of the relief sought by the Petitioner.

BR.0291 Special

Programs (TRA)

Enter Petition FR.0536 as defined in the US DOL Training and Employment Guidance Letter No. 22-08, as revised.

BR.0292 Appeals Special Deputy FR.0933

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings (6) Acceptance or denial by the Agency Director or the Director‟s designee. (a) Each application for review of tax rate, assessment, or redetermination issued pursuant to Sections 443.131(3)(i)1., (4)(b), 443.1312(3), 443.1313, and 443.141(2)(a), F.S., shall be considered by the Director or Director‟s Designee. When the application alleges facts which, if true, would entitle the applicant to a favorable redetermination, the Director or the Director‟s designee will grant the application for review; otherwise the application shall be denied. (b) If a timely application for review is granted, the Agency will conduct an administrative hearing in the matter.

BR.0293 Special

Programs (TRA)

Process Application FR.0572 claimant's can not apply for TRA benefits after the end date (two years from the certification date).

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BR.0294 Appeals Special Deputy FR.0934

60BB-5.011 Joinder of Parties If it appears that the determination of the rights of parties in a proceeding governed by these rules shall involve a determination of the substantial interests of persons who are not parties, the appeals referee may, upon motion of any party of record or upon the referee‟s own motion, enter an order requiring that the absent person be notified of the proceeding and be given an opportunity to be joined as a party of record.

BR.0295 Claims Submit Claim FR.0091

EB: If the Agency determines that certain claimants qualify for backdating of their EB claim effective date: A) the claimant must be identified as eligible for backdating B) the claim must be filed within the backdate eligible period C) the claimant must have been fully or partially unemployment during the week of the backdated effective date: if no, the claim would be backdated to the Sunday of the week in which the claimant became fully or partially unemployed

BR.0296 Special

Programs (TRA)

Enter Petition FR.0536 Eligibility period for a petition is two years from the petition certification date.

BR.0297 Appeals Special Deputy FR.0934

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings (4) Parties. The Agency through its designee, the Department of Revenue, will be a party respondent in each of the above protests. Where a protest arises from a claim or claims for benefits, the claimant will be joined as a party.

BR.0298 Special

Programs (TRA)

Process Application FR.0580 Eligibility period of a claimant: If claimant is not in remedial claimant is eligible for up to 130 weeks, if they are in remedial the claimant is eligible for up to 156 weeks.

BR.0299 Appeals Special Deputy FR.0935 Show Cause responses (15 days), Scheduling (14 days), Proposed Findings (15 days), Exceptions (15 days), Counter-Exceptions (10 days), Briefs in Opposition (10 days).

BR.0300 Special

Programs (TRA)

Process Application FR.0579 Match DOR data to validate the employer identify by the claimant is the employer identified by DOR.

BR.0301 Appeals Special Deputy FR.0935

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings(e) Any party wishing to proffer documents at a telephone hearing must deliver a copy of each document to the special deputy and all parties and addresses shown on the Notice of Hearing, in sufficient time for receipt prior to the telephone hearing. Only documents received by the parties will be considered, unless the right to view the documents is waived.

BR.0302 Claims Submit Claim FR.0092 Based on: 1) an approved training determination previously issued or 2) interface data received from WorkForce Services.

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BR.0303 Special

Programs (TRA)

Process Application FR.0580 Claimant must be in school to receive extended and remedial TRA. If not in school the eligibility period has ended.

BR.0304 Appeals Special Deputy FR.0935

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings (19) Post Hearing Submissions. Any party initiating correspondence pursuant to items (a) through (e) of this subsection must send a copy of the correspondence to each of the parties whose address is shown on the notice of hearing or was added at the hearing, and indicate that copies were sent.

BR.0305 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0522 Extended: Number of weeks remaining in school * WBA. (only calculate up to 78 weeks)

BR.0306 Appeals Special Deputy FR.0938

The special deputy will prepare and transmit a Recommended Order including findings of fact and conclusions of law together with the record of the proceedings and the parties‟ proposed findings of fact and conclusions of law to the Director or the Director‟s designee for decision. A copy of the Recommended Order will be mailed to all parties of record.

BR.0307 Special

Programs (TRA)

Process Application FR.0580 Will only pay up to 78 weeks of extended.

BR.0308 Appeals Special Deputy FR.0940 Any party aggrieved by the Recommended Order may file written exceptions to the Director or the Director‟s designee within 15 days of the mailing date of the Recommended Order.

BR.0309 Claims Submit Claim FR.0093

The information and documentation necessary for the claimant to file the unemployment claim will be presented to the claimant. The claimant must indicate that they have the necessary information available in order to continue filing the claim. If the information is not available, the claimant will be instructed to gather the information and continue the claim when that has been done.

BR.0310 Special

Programs (TRA)

Process Application FR.0580 Initial application must identify the number of weeks required for remedial.

BR.0311 Appeals Special Deputy FR.0941 Any opposing party may file counter exceptions within 10 days of the mailing of the original exceptions.

BR.0312 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0522 Remedial AC: Multiply the number of weeks in remedial by the WBA = Total available amount they can draw for remedial TRA

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BR.0313 Appeals Special Deputy FR.0942 A brief in opposition to the counter exceptions may be filed within 10 days of the mailing of the counter exceptions.

BR.0314 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0522 Basic TRA AC: 52 X WBA – UI AC = basic TRA

BR.0315 Appeals Special Deputy FR.0946

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings(3) Proceedings. Special deputies will conduct hearings and issue recommended orders to the Director or Director‟s designee on protests of determinations of liability, tax rates, assessments, and reimbursement requirements.

BR.0316 Claims Submit Claim FR.0096

Florida claim can be filed if: 1) The claimant is totally or partially (worked less than 32 hour per week) unemployed in order to file a claim. If the claimant advises that they are fully employed, the claimant must be advised to exit and file a claim during the week in which they become fully or partially unemployed. OR 2) The claim has some wages assignable to Florida during the base period in order to file a Florida claim. If there are no wages that can be assigned to Florida (including federal or military) the claimant cannot file a Florida claim and will be advised how to file a claim against the proper state. (See Business Rules addressing filing options) Note: If the claimant has military employment they must be physically in Florida when they file their claim in order for the wages to be assigned to Florida. If they are not in Florida and do not have other Florida wages, they must be advised to file their claim with the state in which they are physically located. OR 3) The claimant indicates they have filed a claim in the past 12 months in a state other than Florida. The claimant will be advised to contact the other state, unless it is determined by the information received from that other state that: - The claimant has exhausted all regular benefits from the other state. - All benefits in the other state are not exhausted, but the claimant has been disqualified from receiving benefits in that other state.

BR.0317 Special

Programs (TRA)

Special Programs (TRA) (General)

FR.0523 Number of TRA waivers issued and revoked by category (Recall, marketable skills, retirement, health, enrollment unavailable, training not available). Number of TRA recipients, first payments, number of weeks paid, amount paid by basic, extended, and remedial

BR.0318 Appeals Special Deputy FR.0949

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings (21) Director‟s Order. The Director or the Director‟s designee will make a decision and issue a written order in the matter and serve a copy of the order to the parties by certified mail.

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BR.0319 Appeals Special Deputy FR.0949

60BB-2.035 Protests of Liability, Assessment, Reimbursements, and Tax Rate - Special Deputy Hearings (22) Finality. Orders of the Director or the Director‟s designee will become final when the time has expired for seeking judicial review, provided such review has not been invoked.

BR.0320 Appeals Special Deputy FR.0950

Entries on the website are compiled by year and the following categories: Liability - Common Law Factors Liability - Coverage Exclusions and Inclusions Liability - Other Occupations Procedures and Due Process Evidence Jurisdiction Tax Rate and Reimbursement Waiver of Penalty and Interest

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BR.0321 Claims Submit Claim FR.0098

A) CWC claim (See CFR Title 20, Chapter V, Part 616 for compete guidelines) 1) Claimant indicates that during their base period they worked in Florida and at least one other state, even if no wages were reported in the other state according to the information received through SIDI or IBIQ. B) UCFE Claims (See UCFE Claimstaking Guide and UCFE ET Handbook 391 for complete guidelines) 1) A claim is a UCFE claim if, based on the information provided by the claimant, it appears that federal wages can be assigned to the State of Florida. 2) Wage assignment is determined and the claim entered as a federal claim, even if the federal wages were earned after the base period ended. 3) The claim would not be a UCFE claim if federal wages were previously assigned to another state (wages should be shown on that state's IBIQ response). Note: if the claimant has Florida base period employment and federal wages were previously assigned to another state, the claim would be a CWC claim and the federal wages would be identified as federal wages and requested from the state to which they were previously assigned.C) UCX Claims (See UCX Claimstaking Guide and UCX ET Handbook 384 ET384 Change 20 for complete guidelines) 1) A claim is a UCX claim if, based on the information provided by the claimant, a) This is the first claim filed after separation from active military duty (more than 90 consecutive days of active duty) AND b) The ex-service person is physically located in Florida at time of filing the claim. 2) The claim would not be a UCX claim if the military wages were previously assigned to another state (wages should be shown on that state's IBIQ response). Note: if the claimant has Florida base period employment and federal wages were previously assigned to another state, the claim would be a CWC claim and the federal wages would be identified as federal wages and requested from the state to which they were previously assigned. 3) Wages earned during weekend Reserve or National Guard training cannot be used to establish a claim.D) Regular unemployment claim - all wages were earned in Florida during the base period for a non-military, non-federal employer.

BR.0322 Appeals Federal Quality

Reporting FR.0953 US DOL ETA Handbook No. 382, 2nd Edition (June 1996)

BR.0323 Appeals Federal Quality

Reporting FR.0953

Social Security Act § 302(a), 303(a)(6), 42 U.S.C. § 503(a)(6) (2006) – States required to comply with Department of Labor reporting.

BR.0324 Appeals Federal Quality

Reporting FR.0953

20 C.F.R. § 602.10(b) (2009) – Quality Control In the Federal-State Unemployment Insurance System – Federal Requirements for Reporting.

BR.0325 Claims Submit Claim FR.0099 A claim may have out of state wages (Combined Wage Claim (CWC)), military wages (UCX) and federal (UCFE) wages earned during the base period. All three characteristics of the claim should be captured.

BR.0326 Appeals Federal Quality

Reporting FR.0953

Fla. Stat. § 443.171(9)3 (2009) – State-Federal Cooperation – Requirement to comply with Department of Labor reporting.

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BR.0327 Appeals Federal Quality

Reporting FR.0957

The determination that was appealed The appeal The Notice of Hearing The recording of the hearing Exhibits introduced at the hearing The hearing officer's decision

BR.0328 Appeals Federal Quality

Reporting FR.0963

Reporting criteria are contained in US Department of Labor ET Handbook 382, Handbook for Measuring Unemployment Insurance Lower Authority Appeals Quality.

BR.0329 Claims Submit Claim FR.0100

For new claims only (see Business Rule for determining).OptionsA) Straight Florida claim (including military and/or federal wages) 1) Claimant worked only in Florida during the base period their claim AND 2) Claimant does not have a current claim in another state - If claimant has a current claim in another state, provide claimant with the other state's phone number and website, if available. B) Florida Combined Wage Claim (CWC) 1) Claimant worked in Florida and at least one other state during the base period of their claim OR 2) During the base period of the current claim, the claimant worked in Florida and had military or federal wages previously assigned to another state which are available for use.C) Claim against another state(s) 1) Claimant has claim in another state which ends after the effective date of the current claim AND has a balance 2) Claimant had no base period wages in Florida AND 3) Claimant worked in a state or states other than Florida during their base period: a) If only one state, the claimant must file a claim against that state. b) If multiple states - provide claimant with the unofficial monetary determinations from each state, if available - provide claimant with the claim information for each state from HAND - offer claimant the option of speaking with a Florida Claims Taker for assistance in determining which state to file against 4) If claimant chooses a state to file against, determine if the state takes claims directly from claimant or is an IB-1 state - If state is an IB-1 state, provide the claimant with the IB-1 and IB-1 supplement to complete and route completed IB-1 to Initial Claims. - If state is a direct file state, provide the claimant with the other state's phone number and website, if available.

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BR.0330 Appeals Scheduling FR.0850 An administrator/scheduler may assign cases or hearing officers may be responsible for selecting cases and scheduling hearings.

BR.0331 Appeals Scheduling FR.0850 Schedule cases in time lapse date order. Cases due during the scheduling week should generally be held early in the week.

BR.0332 Appeals Scheduling FR.0849 Mass hearings are typically scheduled under one docket number that includes all claimants involved.

BR.0333 Claims Submit Claim FR.0101

Applies to New claims only. A Military Claim (UCX) is a claim in which the claimant worked for a military employer and it has been determined that the wages are assignable to Florida. Military wages are assignable to the state in which the claimant is physically located when they are filing their first unemployment claim (regardless of the claimant's state of residence) after release from active duty. Note: This determination on the initial claim submission is a potential claim type, actual determination is dependent on the actual assignment of military wages to the claim.

BR.0334 Appeals Scheduling FR.0851 Cases involving wage credits, overpayments, child support, reporting requirements, fraud, job referral refusal, re-employment services and availability for work.

BR.0335 Appeals Hearing FR.0866 As codified in Rules 1.280 through 1.400, Florida Rules of Civil Procedure, and sections 90 and 92 of the Administrative Code.

BR.0336 Claims Submit Claim FR.0102

Applies to New claims only. A Federal Claim (UCFE) is a claim in which the claimant worked for a US government employer and it has been determined that the wages are assignable to Florida. Note: This determination on the initial claim submission is a potential claim type dependent on the actual assignment of federal wages to the claim. (See UCFE Claims Taking Manual for complete rules.)

BR.0337 Claims Submit Claim FR.0103

Applies to New claims only. A Combined Wage Claim (CWC) is one in which the claimant worked in Florida and another state for a liable employer during the base period of their claim. Note: This determination on the initial claim submission is a potential claim type dependent on the actual assignment of other state wages to the claim.

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BR.0338 Claims Submit Claim FR.0104

For new claims only (see Business Rule for determining).OptionsA) Straight Florida claim (including military and/or federal wages) 1) Claimant worked only in Florida during the base period their claim AND 2) Claimant does not have a current claim in another state - If claimant has a current claim in another state, provide claimant with the other state's phone number and website, if available. B) Florida Combined Wage Claim (CWC) 1) Claimant worked in Florida and at least one other state during the base period of their claim OR 2) During the base period of the current claim, the claimant worked in Florida and had military or federal wages previously assigned to another state which are available for use.C) Claim against another state(s) 1) Claimant has claim in another state which ends after the effective date of the current claim AND has a balance 2) Claimant had no base period wages in Florida AND 3) Claimant worked in a state or states other than Florida during their base period: a) If only one state, the claimant must file a claim against that state. b) If multiple states - provide claimant with the unofficial monetary determinations from each state, if available - provide claimant with the claim information for each state from HAND - offer claimant the option of speaking with a Florida Claims Taker for assistance in determining which state to file against 4) If claimant chooses a state to file against, determine if the state takes claims directly from claimant or is an IB-1 state - If state is an IB-1 state, provide the claimant with the IB-1 and IB-1 supplement to complete and route completed IB-1 to Initial Claims. - If state is a direct file state, provide the claimant with the other state's phone number and website, if available.

BR.0339 Claims Submit Claim FR.0105

Applies to New claims only. The claim base period is determined by the effective date of the new claim. • First determine the calendar quarter in which the effective date occurs. (See the Business Rule for determining the effective date of the new claim.) • The base period is the 1st four of the last five completed calendar quarter prior to the quarter in which the effective date occurs. Example: For a claim filed effective 7/1/10 through 9/30/10 the base period would be 4/1/09 - 3/31/10.

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BR.0340 Claims Submit Claim FR.0106

(This is not currently law, but may be at the time of modernization.) Different base period could be used only if claimant did not qualify monetarily for a claim using the normal base period. In many cases, use of the alternate base period (probably last 5 completed calendar quarters) would trigger a wage investigation, especially at the beginning of the quarter, as wages are not reported by the employers until after the quarter ends.

BR.0341 Claims Submit Claim FR.0108

Effective date:A) Reopened or Additional Claim effective date: The Sunday immediately preceding the filing date or on the filing date if the claim is filed on a SundayB) New Claim The Sunday immediately preceding the filing date or on the filing date if the claim is filed on a Sunday, with the following exceptions: 1) Change of Calendar Quarter. When a new claim is filed during a week in which a change of calendar quarter occurs on a Monday, Tuesday or Wednesday, the claimant will have the option of filing the claim effective the beginning of the new calendar quarter. 2) Claims filed effective during the week in which a prior claim ends will be effective on the day following the Benefit Year Ending (BYE) date of the prior claim when the BYE of the prior claim is on a Sunday, Monday or Tuesday. Note: If the BYE is on a Wednesday, Thursday, Friday or Saturday and there is a balance on the prior claim, the current claim would a reopening the prior claim, if there are benefits remaining on the prior claim, otherwise the claimant would be advised to file a claim beginning the Sunday of the following week. 3) STC, DUA, EUC, EB or a Mass Layoff; The claim may be backdated based on system configurable program information. See Business Rules regarding effective dates for each type claim.

BR.0342 Claims Submit Claim FR.0109 In the event a claimant begins a Florida claim and then suspends the process while they (the claimant) decides whether to file against another state, route to a Claims Taker to review the other state's response and confirm whether claimant is entitled to file a Florida claim and retain the original effective date.

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BR.0343 Claims Submit Claim FR.0110

A) Florida wages: 1) Will be retrieved from DOR/Syntax system, either from a direct interface or from an AWI database of wages updated on a routine basis with data from the DOR/Syntax system. a) retrieve the wages from the 1st quarter of the claim's base period through the most recent quarter available b) retrieve wages by SSN > If no are wages found, - Display that information to the claimant and provide an option to request a wage investigation (See Business Rule on reporting incorrect wage info). > If wages are found: - Compare claimant's first and last name or 'other name worked under' with the name (or first three letters of the name) as reported by the employer. If there is no match, display the wages with a no match indicator and require that the claimant confirm whether or not the wages belong to them. If the claimant indicates that the wage do not belong to them, a wage investigation is to be initiated to remove the wages. c) display the employer's legal name, Doing Business As (DBA) name, principal and location address and if the employer is a leasing company. d) display the wages by calendar quarter >display the base period wages together and provide a way for the claimant to indicate that all of the wages for an employer or for a particular quarter do not belong to the claimant; are incorrect; or are severance pay, bonus, stock options, etc. >display the outside base period separately e) display an unofficial monetary determination for the claimant to view.B) New Hire Data: Employers who indicate that the claimant began working during the base period of their claim should be included as employers presented with wages showing $0 in all quarters, unless there is a match with an employer who did report wages and then only the wage information from the DOR/Syntax system will be displayed.C) Other state wage records will be retrieved through the ICON system using the SIDI/IBIQ transactions. Note: If the ICON system is not available and the claimant indicates that they worked in another state the claimant will be advised to come back when the ICON system is available and that their claim effective date will be retained if they come back within a specified time period. - The employer information and wages will be displayed in the same manner as the Florida wages with the information available.

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BR.0344 Claims Submit Claim FR.0113 For out-of-state wages, the wages can be associated to a claim based on the claimant's SSN and the claim effective date.

BR.0345 Claims Submit Claim FR.0114 Capture the reason for returning to Florida for unemployment benefits when a claimant was determined monetarily ineligible in another state.

BR.0346 Claims Submit Claim FR.0115

The following is an example of the detailed items required to determine benefit eligibility. Refer to the FLUID documentation for complete benefit eligibility information.The system must present eligibility question for non-separation issues: US Citizen. If not a US Citizen, a fact-finding will be completed. Alien #, claimant name, document type and country of origin will be used to verify alien status which will be initiated automatically. If system cannot confirm that claimant has unrestricted authorization to live and work in the US, a secondary verification will be initiated. If additional information is needed, the claim will be routed to a claims taker for review. Part-time employment? Able and available to seek or accept fulltime employment? Claimant must be A&A the majority of their work week. Note: If all of claimant‟s work in base period was part-time, claimant only has to seek part-time work. Refused an actual job offer? Refused a referral from WorkForce Once Stop Career Center? Current self-employment? Retirement from base period employer? Lump sum pension or 401K distribution; profit sharing from a base period employer. Worker‟s Compensation payments that are either Temporary Total or Permanent Total from an on-the-job injury with a base period employer. If an answer indicates an issue exists the system must present an opportunity for the claimant to confirm that it is a true issue. If there is an issue, fact finding questions will be presented to the claimant. An indicator will be added to the claim to prevent payment from being made until issue is resolved. A work item will be created to include the fact-finding statement(s) for an adjudicator to handle.

BR.0347 Claims Submit Claim FR.0116 Stop payment, prevent payment, prevent claimant from claiming weeks, cause the weeks to reject and have them be reviewed, and create a work item.

BR.0348 Claims Submit Claim FR.0117 Reverse the stop payment, reverse the prevention of a payment, allow a claimant to claim weeks, initiate payment for any pending weeks, allow the weeks to pay, and mark the work item complete with a comment as to the reason(s) for reversal.

BR.0349 Claims Submit Claim FR.0119 Associate issues based upon the claim effective date.

BR.0350 Claims Submit Claim FR.0120 Add an "incarceration" indicator if the SIF crossmatch produces a match.

BR.0351 Claims Submit Claim FR.0121 Match claimant records with incarceration information is the SIF crossmatch produces a match.

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BR.0352 Claims Submit Claim FR.0124

Needed from the employer: legal name unemployment tax account number employee's name and SSN employee's date laid off employee's money earned during the calendar week during which the layoff occurred employee's if a temporary layoff (less than X number of weeks), the date on which the employee is expected to return to work. When a claim is entered and the SSN is on the mass layoff list for an employer, the information provided by the employer will prepopulate the employer screen. The claimant will be required to provide the rest of the information.

BR.0353 Claims Submit Claim FR.0125 When arrangements for group filing are made, generally due to mass separation, initial and additional claims will be backdated to the Sunday immediately preceding the date on which the unemployment began, provided the claimant reports in accordance with the group filing arrangements.

BR.0354 Claims Submit Claim FR.0126 Associate employers based upon the claim effective date.

BR.0355 Claims Submit Claim FR.0131 Example: add a return to work indicator to a claim when claimant indicates that they have a definite date to return to work within an administrator configurable time period.

BR.0356 Claims Submit Claim FR.0134 The claimant has been identified by the Special Program area as a RTAA claimant. This is not a claim type at this point. The claimant will be provided with some additional RTAA information.

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BR.0357 Claims Submit Claim FR.0135

EB (Extended Benefits): 1. The claimant exhausted regular or emergency benefits with a week ending after the date on which EB became effective in Florida or the claimant has an eligible unemployment claim that ends after the beginning date of the EB period. AND 2. The claim effective date is within the EB period. AND 3. The claimant does not currently have entitlement to a regular unemployment claim in Florida because: a. The claimant has exhausted all regular benefits on the unemployment claim and the claim ends on or after the current EUC effective date + 3 days. OR b. The regular unemployment claim year has ended. AND (1) the claimant does not qualify monetarily for a new unemployment claim. Note: if there is no monetarily ineligible claim on file within the same quarter as the new EUC claim effective date, a new regular claim determination must be done prior to the establishment of an EUC claim. OR c. The regular unemployment compensation claim year has ended, the claimant qualifies monetarily for a new unemployment claim, but the claimant has not met requalifying requirements. AND 4. The claimant does not currently have entitlement to a regular or prior emergency unemployment claim in another state.

BR.0358 Claims Submit Claim FR.0136 The claim will be an STC claim if there is an STC indicator on file for the claimant and the effective date of the current claim is >= the indicator beginning date and less than the indicator ending date.

BR.0359 Claims Submit Claim FR.0137

The claim will be a DUA or DUA related claim if there is a DUA indicator in the system and: 1) The unemployment is the direct result of the major disaster; OR 2) The individual is unable to reach the place of employment as a direct result of the major disaster; OR 3) The individual was to commence employment and does not have a job or is unable to reach the job as a result of the major disaster; OR 4) The individual has become the breadwinner or major support for a household because the head of the household has died as a direct result of the major disaster; OR 5) The individual cannot work because of an injury caused as a direct result of the major disaster.

BR.0360 Claims Submit Claim FR.0138 The claimant has been identified by the Special Program area as a TRA claimant. This is not a claim type at this point. The claimant will be provided with some additional TRA information.

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BR.0361 Claims Submit Claim FR.0139

DUA: As a part of setting up DUA options in the system, the earliest DUA effective date will be identified. Claims determined to be DUA related or straight DUA claims will be backdated to that effective date if: A) the claim is filed within the backdate eligible period B) the claimant was fully or partially unemployed during the week of the backdated effective date: if no, the claim would be backdated to the Sunday of the week in which the claimant became fully or partially unemployed

BR.0362 Claims Submit Claim FR.0140 STC: implementation of a Short Time Compensation Plan, initial and additional claims will be backdated to the Sunday immediately preceding the date on which the unemployment began, provided the claimant reports in accordance with the group filing arrangements.

BR.0363 Claims Submit Claim FR.0144 Applies to New claims only. A regular claim is a claim in which during the base period of the claim, the claimant worked only for a Florida employer (no federal, military or out of state wages).

BR.0364 Claims Submit Claim FR.0145 The claim was effective during the FAC period.

BR.0365 Claims Submit Claim FR.0146

EUC (Emergency Unemployment Compensation): 1. The claimant has an eligible unemployment claim effective on or after the date provided in the Federal legislation. AND 2. The EUC claim effective date is within the EUC period. AND 3. The claimant does not currently have entitlement to a regular unemployment claim in Florida because: a. The claimant has exhausted all regular benefits on the unemployment claim and the claim ends on or after the current EUC effective date + 3 days. OR b. The regular unemployment claim year has ended and: (1) the claimant does not qualify monetarily for a new unemployment claim. Note: if there is no monetarily ineligible claim on file within the same quarter as the new EUC claim effective date, a new regular claim determination must be done prior to the establishment of an EUC claim. OR c. The regular unemployment compensation claim year has ended, the claimant qualifies monetarily for a new unemployment claim, but the claimant has not met requalifying requirements. AND 4. The claimant does not currently have entitlement to a regular or prior emergency unemployment claim in another state.

BR.0366 Claims Submit Claim FR.0148 Wages reported by employers as earned during the base period of the claim are used to determine the percentage of benefits paid that will potentially (if the employer's account is not non-charged on this claim) be charged against the employer's tax account and used to determine the employer's tax liability.

BR.0367 Claims Submit Claim FR.0149 For Federal and military wages, the wages can be assigned if the wages have not been previously assigned to another state. In addition for military wages, the DD-214 information provided is the final determinant for wage assignment.

BR.0368 Claims Submit Claim FR.0150 For military wages, the wages can be associated to a claim based on the claim effective date.

BR.0369 Claims Submit Claim FR.0151 For Florida wages, the wages can be associated to a claim based on the claimant's SSN and the claim effective date.

BR.0370 Claims Submit Claim FR.0152 Based on claim type = UCX.

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BR.0371 Claims Submit Claim FR.0154 Based on claim type = UCFE, wages not already assigned to another state.

BR.0372 Claims Submit Claim FR.0156 Refer to ICON documentation regarding the UCFE transaction type.

BR.0373 Claims Submit Claim FR.0158 "No Touch" rules to be determined.

BR.0374 Claims Review Filing Options FR.0160 See Procedural Instructions on SSA and HSMV crossmatch.

BR.0375 Claims Review Filing Options FR.0161 When a claimant indicates that they are not a US citizen, the information necessary to do a primary verification through the INS SAVE system will be obtained and automatically sent through the SAVE system. The resulting response will be associated with and displayed on the application and the claimant's claim history.

BR.0376 Claims Review Filing Options FR.0164 Display the reason(s) why the Claims Taker needs to review the claim.

BR.0377 Claims Process Claim FR.0165 A separating employer(s) is an employer from which the claimant separated and the reason for separation may impact the claimant's eligibility to receive UC benefits because the claimant has not earned 17x the WBA with subsequent employers.

BR.0378 Claims Process Claim FR.0166 The employer legal name and Florida Unemployment tax account number for the employers who reported wages earned during the base period of the claim (see associated Business Rule), along with the claimant's wages, must be captured and recorded.

BR.0379 Claims Process Claim FR.0167 Examples include DOR wages, claimant provided wages, out-of-state wages.

BR.0380 Claims Process Claim FR.0169 Calculate the value of the weekly benefit amount multiplied by three (3) for a claim. If they have not earned 3 times the WBA since filing a previously eligible claim on which benefits have been paid (and if proof is not available), request proof from the employer. Also add an issue indicator to the claim.

BR.0381 Claims Process UCB-13 Issue FR.0173

When a request for a wage investigation has been received and additional proof is needed, correspondence will be generated and a work item created: A) If no proof is received within an administrator configurable time period, the user will be notified B) If proof is received, the proof will be attached to the work item and the user will be notified.

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Req ID Description

BR.0382 Claims Process UCB-13 Issue FR.0174

Wages Received from Other States A) A 7-digit unemployment account number will be used (five 9's and the 2-digit state code). Example: 9999913 for Georgia wages.B) There must be Florida wages assigned to the claim for out of state wages to be added to the claim.C) The employer name(s) will be displayed with the wages. 1) If wages were requested from multiple states: a) wages will be added to the claim as received. b) if IB-4 responses have not be received from all states claim will not be made monetarily eligible. A determination will be issued showing that the wages have been added, but eligibility cannot be determined until responses have been received from all states. No transcript will be sent to the claimant at this time. 2) Once all responses have been received (could even be a response indicating that no wages were available) the final claim monetary determination will be issued and a Monetary Determination and Transcript will be sent to the claimant.D) When the out of state wages are added to a claim, an IB-5 will be sent advising that state that the wages have been used.E) If out of state wages previously added to a claim are removed, an IB-5 will be sent to that state advising that the wages are being returned. (See separate Business Rules for adding federal or military wages to a claim.)All wages have to be in and assigned before a claim is Florida eligible (even if it may monetarily qualify based only on Florida wages). ET 399 Handbook, CFR Title 20, Chapter 5 Part 616 Interstate Arrangement.

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Number Core Process

Sub Process

Req ID Description

BR.0383 Claims Process UCB-13 Issue FR.0176

A) Florida Claims 1) When wages are added to a Florida claim and the claim is monetarily eligible an indicator will be sent to the DOR/Suntax system to show that the wages are used. 2) The indicator will show that the wages were used by '12' which is the state code for Florida. B) Florida Wages on OSCWC Claims 1) If wages are sent to another state, an indicator will be sent to DOR/Suntax system to show that the wages are being used by that state. 2) The indicator will show the state using the wages by using the FIPS state code. 3) If an IB-5 is received returning the wages, the indicator will be removed. C) Military (UCX) Wages If the claim is monetarily eligible: 1) Base period, lag quarter and current quarter wages will be added to the system (to the DOR/Suntax system or an AWI wages storage system), will be marked as used by Florida and will be displayed on all wages displayed to internal and external sources. 2) Wages outside of the base period will be retained in the system, but will not be marked as used D) Federal (UCFE) Wages If the claim is monetarily eligible: 1) Base period, lag quarter and current quarter wages will be added to the system (to the DOR/Suntax system or an AWI wages storage system), will be marked as used by Florida and will be displayed on all wages displayed to internal and external sources. 2) Wages outside of the base period will be retained in the system, but will not be marked as used This information will be displayed whenever wages are displayed to a internal or external users. On the IBIQ transaction the indicator will show 'U12' for example for wages used by Florida.

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Number Core Process

Sub Process

Req ID Description

BR.0384 Claims Process UCB-13 Issue FR.0177

A) Prior to adding out of state wages to a Florida claim, the system should verify through the ICON system that the wages have not been used previously.B) If wages are requested by another state from Florida, prior to sending the wage to that state the system should confirm that the wages are not marked as being used by Florida or any other state. - If requested wages cannot be sent to the other state, a work item will be created. If the claim is disqualified, that information will be provided to the other state on the IB-5 response returning the wages and other state will be advised to notify the claimant that they may reopen their Florida claim if they have earned enough to remove the disqualification from their claim.

BR.0385 Claims Process UCB-13 Issue FR.0178

A) Remove the wages used indicator when: 1) An IB-5 response is received from the other state returning the wages. 2) A claim is cancelled. 3) There is an existing Benefit Year End (BYE) in a third state and a request for wages is received. 4) Wages are removed making the claim monetarily ineligible. B) Prevent removal if associated with an active claim or already used on another claim.

BR.0386 Claims Process UCB-13 Issue FR.0179 A wage determination will not be published or mailed until the day following the creation date. During the creation day, the wage determination may be deleted. A record of the creation and deletion will retained but not displayed to external users.

BR.0387 Claims Process UCB-13 Issue FR.0181 Once a wage transcript has been published, no changes can be allowed to the information on the transcript.

BR.0388 Claims Process UCB-13 Issue FR.0182 If a monetary redetermination is done, the original charge percentages assigned to each base period employer will be recalculated and that information will be transmitted to the DOR Suntax system for use in determining an employers chargeability for benefits paid.

BR.0389 Claims Process UCB-13 Issue FR.0184

The Disposal Letter will provide the reason that no action was taken on the claimant's request for an addition, deletion or correction to base period wages of a claim or an employers request for removal of wages on a claim. “Close-out” or “Untimely” letters are sent to monetarily eligible claimants when proof of wages is received 20 (or more) days after request for proof of wages is sent, or when reconsideration request is received after 20 days. “Close-out” or “Untimely” notifications are only sent in cases where the claim is monetarily ineligible.

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Number Core Process

Sub Process

Req ID Description

BR.0390 Claims Process UCB-13 Issue FR.0185

When a claimant has a maximum claim (maximum weekly benefit amount and available credits) and wages are received from another state: A) A monetary redetermination will be done to change the claim from a CWC claim to a Florida claim to finalize the monetary determination, B) No wage transcript or notification about the wage transcript will be sent to the claimant, but the Wage Transcript will be available for internal users to view. C) A letter of explanation will be sent to the claimant, in place of the wage transcript

BR.0391 Claims Process Quarterly Billing Out - Outgoing Bill For

Incoming Wages FR.0190 The system will match claim information received from the Interstate Connection system to a claim.

BR.0392 Claims Process Quarterly Billing Out - Outgoing Bill For

Incoming Wages FR.0193 Refer to the Interstate Connection documentation regarding HAND transactions.

BR.0393 Claims Process Quarterly Billing Out - Outgoing Bill For

Incoming Wages FR.0194 Refer to the Interstate Connection documentation regarding UCFE transactions.

BR.0394 Claims Process Quarterly Billing Out - Outgoing Bill For

Incoming Wages FR.0195 Refer to the Interstate Connection documentation regarding UCX transactions.

BR.0395 Claims Process Quarterly Billing Out - Outgoing Bill For

Incoming Wages FR.0196

Wages are not to be requested from another state if there is a Benefit Year End (BYE) issue. Wages are not to be re-requested if the response from the other state is that no wages were found. For outgoing (IB-4) UCFE wage requests, employer name must be provided. For outgoing (IB-4) UCX wage requests, branch of service must be provided. For the 3 “Wage Request States”, do not send a request for wages until employer information has been added to the request (IB-4). Wages are not to be sent back nor is a re-request for wages to be sent until ALL responses are received from other states. Wages will continue to be manually requested and released to the Virgin Islands given that their system is a manual system.

BR.0396 Claims Process Quarterly Billing Out - Outgoing Bill For

Incoming Wages FR.0197

Identifying and resolving duplicate wage requests from other states is based on the effective date or base period. (MULTIPLE ISSUES CAN BE ENCOUNTERED UPON RECEIPT OF WAGES)

BR.0397 Claims Process Quarterly Billing Out - Outgoing Bill For

Incoming Wages FR.0198 Refer to the Interstate Connection documentation regarding a Report of Use of Transferred Wages (IB-5).

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Number Core Process

Sub Process

Req ID Description

BR.0398 Claims Process Quarterly Billing Out - Outgoing Bill For

Incoming Wages FR.0199 Refer to the Interstate Connection documentation regarding a Memorandum (IB-13).

BR.0399 Claims Process Quarterly Billing Out - Outgoing Bill For

Incoming Wages FR.0200 Refer to the Interstate Connection documentation regarding a Withdrawn/Invalid Claim (WIC) transaction.

BR.0400 Claims Process Quarterly Billing Out - Outgoing Bill For

Incoming Wages FR.0201

Refer to the Interstate Connection documentation regarding a Combined Wage Claim Charges (billings) on Transferred Wages (IB-6) transaction.

BR.0401 Claims Process Quarterly Billing Out - Outgoing Bill For

Incoming Wages FR.0202

Refer to the Interstate Connection documentation regarding a Interstate Claim and Wage Inquiry (IBIQ) transaction.

BR.0402 Claims Process Quarterly Billing Out - Outgoing Bill For

Incoming Wages FR.0203 Refer to the Interstate Connection documentation regarding a State Identification Inquiry (SIDI) transaction.

BR.0403 Adjudication Adjudication (General) FR.0216

Disqualifications for misconduct carry the following variable disqualification period penalties: 1) General misconduct = 1-12 weeks 2) Serious misconduct = 13-26 weeks 3) Extreme misconduct = 27-52 weeks. Fraud disqualifications can be for a maximum of 52 weeks. The number of weeks will be configured by the Adjudicator.

BR.0404 Adjudication Adjudication (General) FR.0217

When disqualifications are removed by subsequent earnings, the system must do the following prior to ending a disqualification: - check the duration of disqualification - check the earnings requirement.

BR.0405 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0221

Review the wages in the base period as reported by calendar quarter; determine total wages; has claimant earned greater than or equal to $3,400.00? If yes, are claimant's total earnings greater than or equal to the high quarter earnings times 1.5? If yes, claimant is eligible. The WBA is 1/26 of high quarter earnings (max. of $275). The available credits are 1/4 of the yearly total, with a max. of 26 times the WBA or $7,150.00, whichever is less.

BR.0406 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0222 Such issues will be discovered as part of fact-finding.

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Number Core Process

Sub Process

Req ID Description

BR.0407 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0223 Weeks have been claimed but not paid pending resolution of an issue(s).

BR.0408 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0226 May apply to availability issues only when a customer indicates they are unavailable for only the week in question. Non-functional business rules to be developed.

BR.0409 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0228 An employer associated with a claim may access documentation associated with the claim as it relates to the (that) employer.

BR.0410 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0229 Additional claim notices will be issued when a new employer is identified during the fact-finding process.

BR.0411 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0231 Weeks marked for release will be placed in the payment queue.

BR.0412 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0234 Define the level of detail for indicators and effects of setting indicators on a claim as they relate to an employer associated with a claim.

BR.0413 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0235 Questions shall be geared to the specific issue being investigated.

BR.0414 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0237 Questions shall be geared to the specific issue being investigated.

BR.0415 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0239 Claim documentation access will be granted to a third party as it relates to the third-party.

BR.0416 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0240 The questions shall be geared to the specific issue being investigated.

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Number Core Process

Sub Process

Req ID Description

BR.0417 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0242 As determined by the Adjudicator/412 Associated.

BR.0418 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0243 Request modifications will vary based on the associated issue.

BR.0419 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0252

Based on established business rules for: - type of contact (Telephone, Fax and E-Mail contact) - 48 hours (two business days) - written requests - in state or out-of-state - five or seven business.

BR.0420 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0253 Issue identifiers marked for deletion will be removed.

BR.0421 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0254 Weeks marked for release will be placed in the payment queue either manually or without user intervention.

BR.0422 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0255 Notification will be regarding dating of the updated payment(s) or other issues that prevent payment.

BR.0423 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0257

This Business Rule appears to best apply to this requirement. All monetary, non-monetary, employer chargeability determinations, Appeals and UAC decisions will be published/mailed one business day after entry by the user and this date will be posted on the determinations and decisions and claim history as the „Date Mailed‟. The claim history will not display information regarding the determination until one business day after entry. These determinations will not be viewable by internal or external users, until one business day after entry.

BR.0424 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0258 Apply to basic able and available type issues; many non-functional rules need to be developed to support this requirement.

BR.0425 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0259 Benefit Payment Control (BPC) will be notified when an existing overpayment is affected by a redetermination of a prior disqualification.

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Number Core Process

Sub Process

Req ID Description

BR.0426 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0261 Adjudicator authorizations to make certain types of determinations will be based on skill level of the Adjudicator in training or the users work assignment.

BR.0427 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0263 Associate issue codes with currently applicable laws.

BR.0428 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0268 Prior to deleting a determination, verify that the current date is less than the Adjudication Disposition Date.

BR.0429 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0272

Provisions of the issued determination will be reflected in the claim history including but not limited to the following: - user - date issued - effects of the determination.

BR.0430 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0273 Provisions of the issued determination will be enacted upon the claim based on the provisions of the law and established business rules.

BR.0431 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0274 This will be user defined based upon type of determination being issued..

BR.0432 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0280

Appeals will be notified when a pending appeal is affected by a: - determination OR - redetermination.

BR.0433 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0281 Once a determination is issued, pending weeks will be queued for reprocessing. If disqualified, weeks will reprocess as disqualified If pay, weeks will be released for payment.

BR.0434 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0282 Once a determination is issued addressing retirement or other earnings issues that affects weeks already paid, any supplemental payment or overpayment amount will be calculated and issued.

BR.0435 Adjudication

Potential Issues Tracking (PIT) List - Separation Related

Issues

FR.0286 Once an issue identifier is removed, any pending affected weeks will be queued for payment release automatically.

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Number Core Process

Sub Process

Req ID Description

BR.0436 Adjudication

Potential Issues Tracking (PIT) List -

Non-Separation Related Issues

FR.0290 Upon receipt of information from the Department of Corrections or a County Correctional Institution, an appropriate issue indicator will be placed on the claim which will disallow payment until the issue is resolved

BR.0437 Adjudication

Potential Issues Tracking (PIT) List -

Non-Separation Related Issues

FR.0291 REA Information includes attendance and the reason for not showing for claimants required to participate in Workforce Employment Services (WorkForce interface).

BR.0438 Adjudication

Potential Issues Tracking (PIT) List -

Non-Separation Related Issues

FR.0293 The continued REA status of the claimant is based on: - the type of determination issued - whether tallied or not.

BR.0439 Adjudication Process Appeal

Modifications FR.0294 This will rely on the same functionality as the automated Appeals reversal provides.

BR.0440 Adjudication Process Appeal

Modifications FR.0296 Enact the effects of the reversal/modification

BR.0441 Adjudication Process Appeal

Modifications FR.0297 Enact the effects of the reversal/modification

BR.0442 Adjudication Process Appeal

Modifications FR.0300

The mailing options consist of: - the affected parties - (normally) the claimant - the employer or employer representative.

BR.0443 Adjudication Process Appeal

Modifications FR.0302

Benefit Payment Control should be notified of an Appeal reversal/modification when an overpayment on a claim is affected to which the appeals decision applies.

BR.0444 Adjudication Process Employer

Chargeability FR.0305 Based on a phone call from an employer protesting charges on a claim.

BR.0445 Adjudication Process Employer

Chargeability FR.0312

The system will identify and present benefit charges protested by an employer (associated with the charges) when: 1) The UCB-412 is incorrectly marked "experience rating only" 2) Routed to 412 Unit in error 3) An examination of wages subsequent to separation date on the UCB-412 indicates that the claimant has not earned 17x the WBA since that separation.

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Number Core Process

Sub Process

Req ID Description

BR.0446 Adjudication Process Employer

Chargeability FR.0315

The bar code on the employer response will identify the following: - employer account - employer liability - and claimant. The system will identify the separation reason based on the response placement and other factors to be determined. If the response is not one that affects eligibility an automated charge determination will be issued if warranted.

BR.0447 Adjudication Process Employer

Chargeability FR.0316 Once Adjudication fact-finding is completed, the 412 Associate will be notified of the available information.

BR.0448 Adjudication Process Employer

Chargeability FR.0318

Adjudication is to be notified when:1) The UCB-412 is incorrectly marked "experience rating only"2) Routed to 412 Unit in error3) An examination of wages subsequent to separation date on the UCB-412 indicates that the claimant has not earned 17x the WBA since that separation.

BR.0449 Adjudication Process Employer

Chargeability FR.0320

For chargeability determinations to be generated without user intervention, the following must be true: 1) Response must be from a contributory employer (verify) 2) Response must be for experience rating purposes only 3) Charge/non-charge determination based on completed Form UCB-412 fields (design)

BR.0450 Adjudication Process Employer

Chargeability FR.0321

The bar code on the employer response will identify the following: - employer account - employer liability - and claimant. The system will identify the separation reason based on the response placement and other factors to be determined. The information presented does not meet the conditions for automated determination.

BR.0451 Adjudication Process Employer

Chargeability FR.0322

The calculation of employer benefit charges must include/address the following: 1) Benefit charges will be computed based on the employer's pro rata share of benefits paid 2) The benefit charges will be rounded to xxxx decimal places (design) 3) Benefit charges will be adjusted as benefits are paid 4) Benefit charges will be adjusted as claimant base period wages are changed 5) Benefit charges will be adjusted as overpayments and fund adjustments are made to the claim.

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Number Core Process

Sub Process

Req ID Description

BR.0452 Adjudication Process Employer

Chargeability FR.0323

Liability for charges will be: 1) Computed based on the employer's pro rata share of benefits paid as compared to other employers in the base period 2) Rounded to xxxx decimal places (design) 3) Adjusted as claimant base period wages are changed.

BR.0453 Adjudication Process Employer

Chargeability FR.0324

Associating benefit charges for a claim to one or more employer accounts is based on the following: 1) Florida UC liable employer 2) Base period employer in the claim 3) The employer paid the claimant at least $100.00 during the base period of employment 4) Can be either a Contributory or Reimbursable employer. The percentage of liability will be based on the percentage of wages each base period employer paid the claimant during the base period of the claim.

BR.0454 Adjudication Process Labor Dispute FR.0327 Defining a labor dispute is based on review of information received from employers, claimants, WorkForce boards, news media and other sources.

BR.0455 Adjudication Process Labor Dispute FR.0330 A Fraud Investigator will complete the UCS-17 electronically.

BR.0456 Adjudication Process Labor Dispute FR.0331 The information collected (at an individual claimant level - by SSN) by BPC's investigation of the potential Labor Dispute is to be associated with the Labor Dispute for each SSN.

BR.0457 Adjudication Process Labor Dispute FR.0333 All information gathered by the BPC investigation concerning potential claimants involved in the labor dispute, will be downloaded to the system generating a pending list of potential claimants.

BR.0458 Adjudication Process Labor Dispute FR.0334 The labor dispute issue identifier will be placed on the appropriate claims at the point the claims are filed.

BR.0459 Adjudication Process Labor Dispute FR.0335 Upon notification of the resolution of a labor dispute, all determinations issued and pending issue identifiers associated with that labor dispute will be removed or ended as of the date of resolution.

BR.0460 Benefit

Payment Control

Benefit Payment Control (General)

FR.0336 Payment will be released if the current issue is the only issue preventing payment.

BR.0461 Benefit

Payment Control

Benefit Payment Control (General)

FR.0337 Payment will be released if the current issue is the only issue preventing payment.

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Number Core Process

Sub Process

Req ID Description

BR.0462 Benefit

Payment Control

Benefit Payment Control (General)

FR.0338

Overpayment determinations can be designated as: 1. Mon-Monetary - Based on a disqualification or ineligibility for a period of time during which benefits were paid. 2. Monetary - Based on the removal of wages on paid benefits which either reduces the benefit or causes the Claimant to become monetarily ineligible. 3. Non-Fraud - Based on unreported earnings with fewer than 6 weeks (administrator-configurable) paid. Or payments made through Agency error. 4. Fraud - Based on unreported earnings with more than 6 weeks paid or based on intent to defraud with or without benefits paid.

BR.0463 Benefit

Payment Control

Benefit Payment Control (General)

FR.0338 The source of the initial overpayment determination will be recorded (new hire, wage audit, adjudication, etc).

BR.0464 Benefit

Payment Control

Benefit Payment Control (General)

FR.0338 The creation of an overpayment determination will appropriately update the relevant employer chargeability amounts.

BR.0465 Benefit

Payment Control

Benefit Payment Control (General)

FR.0339 The source of the determination is the work item that resulted in the determination (i.e., New hire audit, wage audit, appeals, etc).

BR.0466 Benefit

Payment Control

Benefit Payment Control (General)

FR.0339 The system shall identify overpayments that

BR.0467 Benefit

Payment Control

Benefit Payment Control (General)

FR.0340 Appeals should be notified of an Overpayment Determination when an Appeal is outstanding on the Claim to which the determination applies.

BR.0468 Benefit

Payment Control

Benefit Payment Control (General)

FR.0341 Any pending payments will be released if the current issue is the only issue preventing payment.

BR.0469 Benefit

Payment Control

Benefit Payment Control (General)

FR.0344 First fraud determination imposes one week of disqualification for each week of overpayment. Second fraud determination imposes two weeks of disqualification for each of overpayment. Third (and subsequent) fraud determination imposes one year of disqualification for each determination.

BR.0470 Benefit

Payment Control

Benefit Payment Control (General)

FR.0345 The overpayment will no longer be subject to fail-to-pay or review dates.

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Number Core Process

Sub Process

Req ID Description

BR.0471 Benefit

Payment Control

Benefit Payment Control (General)

FR.0345 The overpayment will remain until the Statute of Limitations expires.

BR.0472 Benefit

Payment Control

Benefit Payment Control (General)

FR.0346 Payment will still accepted against the overpayment.

BR.0473 Benefit

Payment Control

Benefit Payment Control (General)

FR.0346 If the overpayment meets the criteria for fraud, the overpayment may still be referred to a State Attorney.

BR.0474 Benefit

Payment Control

Benefit Payment Control (General)

FR.0346 The system will support the generation of a proof-of-claim form for the bankruptcy court.

BR.0475 Benefit

Payment Control

Benefit Payment Control (General)

FR.0346 Chapter 7 Bankruptcy is still subject to offsetting, but not to active collections activity.

BR.0476 Benefit

Payment Control

Benefit Payment Control (General)

FR.0346 Collection notices are no longer mailed out.

BR.0477 Benefit

Payment Control

Benefit Payment Control (General)

FR.0346 If the overpayment has been referred to Civil Court and judgment has not been entered, the case will be voluntarily dismissed by AWI.

BR.0478 Benefit

Payment Control

Benefit Payment Control (General)

FR.0346 Any court fees associated with a referral to Civil Court will be removed from the overpayment record.

BR.0479 Benefit

Payment Control

Benefit Payment Control (General)

FR.0346 Overpayments which have been referred to the Collections Agency will be recalled.

BR.0480 Benefit

Payment Control

Benefit Payment Control (General)

FR.0347 Chapter 13 Bankruptcy is immediately marked as Final.

BR.0481 Benefit

Payment Control

Benefit Payment Control (General)

FR.0347 If the overpayment meets the criteria for fraud, the overpayment may still be referred to a State Attorney.

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Number Core Process

Sub Process

Req ID Description

BR.0482 Benefit

Payment Control

Benefit Payment Control (General)

FR.0347 The overpayment will no longer be subject to non-fraud fail-to-pay or review dates.

BR.0483 Benefit

Payment Control

Benefit Payment Control (General)

FR.0347 The overpayment will remain until the Statute of Limitations expires.

BR.0484 Benefit

Payment Control

Benefit Payment Control (General)

FR.0347 If the overpayment has been referred to Civil Court and judgment has not been entered, the case will be voluntarily dismissed by AWI.

BR.0485 Benefit

Payment Control

Benefit Payment Control (General)

FR.0347 Any court fees associated with a referral to Civil Court will be removed from the overpayment record.

BR.0486 Benefit

Payment Control

Benefit Payment Control (General)

FR.0349 Overpayment information will be maintained for a minimum of 5 years from the date of the overpayment determination.

BR.0487 Benefit

Payment Control

Benefit Payment Control (General)

FR.0349 Overpayment information will be maintained for a minimum of 10 years from the date of the last Civil judgment.

BR.0488 Benefit

Payment Control

Benefit Payment Control (General)

FR.0349 Civil judgments can be renewed one time for a total of 20 years.

BR.0489 Benefit

Payment Control

Benefit Payment Control (General)

FR.0349 Overpayments which have been referred to a State Attorney and are still outstanding will be retained indefinitely.

BR.0490 Benefit

Payment Control

Benefit Payment Control (General)

FR.0349 Overpayments on Claimants who have been convicted will be retained until the overpayment is satisfied.

BR.0491 Benefit

Payment Control

Wage Audit FR.0350 Wage audit cross matches benefits paid against wages reported by the employer during the first quarter of the last two completed quarters.

BR.0492 Benefit

Payment Control

Wage Audit FR.0350 The wage audit is initiated on the last business day of the month following the end of a completed quarter. (End of quarter is March, June, September, December).

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Number Core Process

Sub Process

Req ID Description

BR.0493 Benefit

Payment Control

Wage Audit FR.0352 Wages will be requested from another state if the claimant's address of residence was in another state when benefits were paid.

BR.0494 Benefit

Payment Control

Wage Audit FR.0352 Matches will be indicated as being Interstate rather than Intrastate.

BR.0495 Benefit

Payment Control

Wage Audit FR.0353 The threshold is currently $100.

BR.0496 Benefit

Payment Control

Wage Audit FR.0354 Employer must have reported wages in the quarter/weeks being audited.

BR.0497 Benefit

Payment Control

Wage Audit FR.0354 Claimant must have been paid benefits in the quarter/weeks being audited.

BR.0498 Benefit

Payment Control

Wage Audit FR.0354 If reported wages within an audit quarter is less than specified threshold, the match is removed from the audit.

BR.0499 Benefit

Payment Control

Wage Audit FR.0354 A match will be removed from the audit if the claimant has already been identified by that audited employer as a new hire during the quarter being audited and the employer is not a classified Florida “temp” employer.

BR.0500 Benefit

Payment Control

Wage Audit FR.0354 If subsequent quarter weeks were captured in a prior audit, the match is removed from the audit.

BR.0501 Benefit

Payment Control

Wage Audit FR.0354 The number of weeks displayed on the form will be variable based on the date wages were reported. Up to 26 weeks (13 weeks in the audit quarter and 13 weeks in the subsequent quarter) can be listed.

BR.0502 Benefit

Payment Control

Wage Audit FR.0356 Wages entered in week ending field must have a start date entered that is prior to last week ending date.

BR.0503 Benefit

Payment Control

Wage Audit FR.0356 Start date entered that is prior to the last week ending date listed must have wages entered in week ending fields.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0504 Benefit

Payment Control

Wage Audit FR.0356 If the wages and start date entered are accepted during Employer electronic entry, the contact person and phone number fields are required.

BR.0505 Benefit

Payment Control

Wage Audit FR.0357 The system shall recommend a fraud determination if the minimum number of paid weeks with unreported earnings exceeds 6 weeks.

BR.0506 Benefit

Payment Control

Wage Audit FR.0358 A conflict will be found if the wages entered by the employer are greater than the wages reported by the Claimant.

BR.0507 Benefit

Payment Control

Wage Audit FR.0358 A conflict will be found if any attachments are associated with the audit form.

BR.0508 Benefit

Payment Control

Wage Audit FR.0358 System will recommend a Fraud determination if unreported earnings are detected for a period greater than the specified time-frame.

BR.0509 Benefit

Payment Control

Wage Audit FR.0361 The time-frame is currently set to 10 days.

BR.0510 Benefit

Payment Control

Wage Audit FR.0361 The assigned examiner will be alerted if no response is received from the Claimant within the specified time-frame.

BR.0511 Benefit

Payment Control

Wage Audit FR.0362 The time-frame is currently set to 10 days.

BR.0512 Benefit

Payment Control

Wage Audit FR.0362 The assigned examiner will be alerted if no response is received from the Employer within the specified time-frame.

BR.0513 Benefit

Payment Control

Payment Intake FR.0366 Payments will be prevented when the overpayment has been referred to the Collections Agency.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0514 Benefit

Payment Control

Payment Intake FR.0367

Payment Priority 1: Cancellation of a CWC Claim (Florida Claimant cancelled an out-a-state claim) Payment Priority 2: Court ordered restitution for conviction cases. Payment Priority 3: Oldest fraud to the most current fraud. Payment Priority 4: Oldest non-fraud to the most current non-fraud. Payment Priority 5: Oldest non-monetary to the most current non-monetary. Payment Priority 6: Out-of-state overpayment where Florida Claimant is using CWC wages from the state holding an overpayment which is less than 3 years prior to the effective date of the Florida claim. Payment Priority 7: Oldest IRORA request to the most current IRORA request.

BR.0515 Benefit

Payment Control

Payment Intake FR.0373 The time-frame is currently set to 30 days.

BR.0516 Benefit

Payment Control

Payment Intake FR.0375 $25 fee for payment amount of $50.$30 fee for payment amount of $50.01 to $300.$40 fee for payment amount of $300.01 to $800.Fee of 5% of the payment amount for anything payment above $800.

BR.0517 Benefit

Payment Control

Payment Intake FR.0376 Fees will be applied when an invalid or returned payment occurs.

BR.0518 Benefit

Payment Control

New Hire Audit FR.0382 Matches will be returned from the National New Hire Directory.

BR.0519 Benefit

Payment Control

New Hire Audit FR.0382 A match consists of a hire date prior to the last benefit paid week.

BR.0520 Benefit

Payment Control

New Hire Audit FR.0383 The system will alert an administrator if new hire information is not received from DOR on a daily basis.

BR.0521 Benefit

Payment Control

New Hire Audit FR.0388 Conflict will be found if the first date worked is prior to the PCW and the amount earned is greater than the amount reported.

BR.0522 Benefit

Payment Control

New Hire Audit FR.0388 Conflict will be found if the separation from the Employer is indicated and the Claimant did not report it.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0523 Benefit

Payment Control

New Hire Audit FR.0389 The time-frame is currently set to 5 days.

BR.0524 Benefit

Payment Control

New Hire Audit FR.0389 The assigned examiner will be alerted if no response is received from the Claimant or Employer within the specified time-frame.

BR.0525 Benefit

Payment Control

Multi-Address/Phone Audit

FR.0392 A match is generated when 3 or more claimants are identified as having the same address or phone number.

BR.0526 Benefit

Payment Control

Multi-Address/Phone Audit

FR.0392 Matches will be generated on new claimants using the same address or phone number as 2 or more exempted claimants.

BR.0527 Benefit

Payment Control

Multi-Address/Phone Audit

FR.0392 Matches will not be generated for claimant/address or claimant/phone combinations already under review due to a prior match.

BR.0528 Benefit

Payment Control

Multi-Address/Phone Audit

FR.0393 Matches will not be generated for claimants using exempted addresses.

BR.0529 Benefit

Payment Control

Multi-Address/Phone Audit

FR.0395 The system shall include separate values for electronic contact (including phone) and paper contact (US Mail).

BR.0530 Benefit

Payment Control

Multi-Address/Phone Audit

FR.0395 The time-frame for electronic contact is currently set to 48 hours.

BR.0531 Benefit

Payment Control

Multi-Address/Phone Audit

FR.0395 The time-frame for paper contact is currently set to 5 days.

BR.0532 Benefit

Payment Control

Multi-Address/Phone Audit

FR.0395 The assigned examiner will be alerted if no response is received from the Claimant within the specified time-frame.

BR.0533 Benefit

Payment Control

Waiver FR.0399 If the removal of prior offsets creates a positive balance, the system will create a payment to the Claimant without further user intervention.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0534 Benefit

Payment Control

Waiver FR.0399 Removal of prior offsets will reset current/prior year fund balance, overpayment amounts, and available credits to their appropriate values per offsetting business rules.

BR.0535 Benefit

Payment Control

Waiver FR.0400 Waivers will be applied to future payments.

BR.0536 Benefit

Payment Control

Waiver FR.0400 Waivers can be entered by amount or by percentage.

BR.0537 Benefit

Payment Control

Waiver FR.0400 Waivers will be applied within a specific date range.

BR.0538 Benefit

Payment Control

Interstate Overpayments (IRORA)

FR.0401 A match will be found when a Florida Claimant with an active overpayment is found to be claiming benefits from an IRORA-participating state.

BR.0539 Benefit

Payment Control

Interstate Overpayments (IRORA)

FR.0404 The overpayment must be within 3 years of the date of the wage transfer.

BR.0540 Benefit

Payment Control

Interstate Overpayments (IRORA)

FR.0404 A work item should be created for BPC IRORA.

BR.0541 Benefit

Payment Control

Interstate Overpayments (IRORA)

FR.0405 A work item should be created for BPC IRORA.

BR.0542 Benefit

Payment Control

Interstate Overpayments (IRORA)

FR.0405 The work item should not be created until the appeals period has expired on the overpayment determination.

BR.0543 Benefit

Payment Control

Interstate Overpayments (IRORA)

FR.0408 Requesting state must have transferred wages to the Florida claim.

BR.0544 Benefit

Payment Control

Interstate Overpayments (IRORA)

FR.0408 Requesting state's overpayment must be less than 3 years prior to the effective date of the Florida (CWC) Claim.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0545 Benefit

Payment Control

Overpayment Write-Off FR.0409 Statute of Limitations for non-fraud/non-monetary overpayments is 3 years from the date of the last determination or appeals decision/order (whichever is later).

BR.0546 Benefit

Payment Control

Overpayment Write-Off FR.0409 Statute of Limitations for fraud overpayments is 5 years from the date of the last determination or appeals decision/order (whichever is later).

BR.0547 Benefit

Payment Control

Death Audit FR.0412 If the prior compensable week paid is after the date of death, a match will be found.

BR.0548 Benefit

Payment Control

Death Audit FR.0414 The system shall include separate values for electronic contact (including phone) and paper contact (US Mail).

BR.0549 Benefit

Payment Control

Death Audit FR.0414 The time-frame for electronic contact is currently set to 48 hours.

BR.0550 Benefit

Payment Control

Death Audit FR.0414 The time-frame for paper contact is currently set to 5 days.

BR.0551 Benefit

Payment Control

Death Audit FR.0414 The assigned investigator will be alerted if no response is received from the Claimant's family within the specified time-frame.

BR.0552 Benefit

Payment Control

Death Audit FR.0417 A police report will be filed by the Investigator.

BR.0553 Benefit

Payment Control

Fail To Pay/Disposition FR.0422 Work items will be created for overpayments which have exceeded the specified time-frame without a payment being received

BR.0554 Benefit

Payment Control

Fail To Pay/Disposition FR.0422 The current time frame is 180 days (except in case of an invalid or returned payment - 30 days)

BR.0555 Benefit

Payment Control

Fail To Pay/Disposition FR.0423 Work items will be created for overpayments which have reached the user defined review date.

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Number Core Process

Sub Process

Req ID Description

BR.0556 Benefit

Payment Control

Fail To Pay/Disposition FR.0424

Non-Monetary overpayments will be routed to a Collections Agency without user intervention. Non-Fraud overpayments < $300 will be routed to a Collections Agency without user intervention. Non-Fraud overpayments >=$300 <=$5,000 will have a recommendation for filing in Small Claims Court. Non-Fraud overpayments >$5000 <=$15000 will have a recommendation for filing in County Civil Court. Non-Fraud overpayments >$15000 will have a recommendation for filing in Circuit Court. Fraud overpayments will have a recommendation for referral to a State Attorney.

BR.0557 Benefit

Payment Control

Fail To Pay/Disposition FR.0435 The submission package will include Service of Process documentation.

BR.0558 Special

Programs (STC)

Special Programs (STC) (General)

FR.0440 Notice should get sent to the employer one month prior to the plan end date

BR.0559 Special

Programs (STC)

Special Programs (STC) (General)

FR.0442 One week (configurable)

BR.0560 Special

Programs (STC)

Special Programs (STC) (General)

FR.0443 If an the STC plan has both a business and a leasing company identified as the employer, both entities shall receive (Employer) STC correspondence generated.

BR.0561 Special

Programs (STC)

Special Programs (STC) (General)

FR.0444

The plan ending date must be recalculated according to the business rule for determining the plan ending date. The user should be notified of any participant effective dates that are prior to the new STC plan effective dates.

BR.0562 Special

Programs (STC)

Enter STC Plan Application

FR.0445 Fla. Stat. § 443.1116 (2) (a-h), (4) (2009) Criteria to approve the plan

BR.0563 Special

Programs (STC)

Enter STC Plan Application

FR.0446 Fla. Stat. § 443.1116 (9) (2009) Short-time compensation benefits will be charged to Employer and any Leasing Companies in the plan.

BR.0564 Special

Programs (STC)

Enter STC Plan Application

FR.0447 The employer must submit either a signed, written STC plan application or an electronic submission including an electronic signature of a STC plan application.

BR.0565 Special

Programs (STC)

Enter STC Plan Application

FR.0448 Must be a different locations. If at the same location it must be a different unit and/or have different effective dates.

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Number Core Process

Sub Process

Req ID Description

BR.0566 Special

Programs (STC)

Enter STC Plan Application

FR.0450 Using the employer name, number match DOR data to determine if a leasing company is associated.

BR.0567 Special

Programs (STC)

Enter STC Plan Application

FR.0451 If an leasing company or collective bargaining agent is involved they must authorize the STC plan.

BR.0568 Special

Programs (STC)

Enter STC Plan Application

FR.0451 uses a leasing company based on external data validation.

BR.0569 Special

Programs (STC)

Enter STC Plan Application

FR.0452 If the leasing company did not submit the application but it was identified a leasing company is the employer of record, the employer of record must receive a notification informing them an STC application has been submitted for their employees.

BR.0570 Special

Programs (STC)

Enter STC Plan Application

FR.0454 The system shall provide the ability to associate a business name, work location address and contact information leasing company with a STC plan, in addition to the STC employer name, address and contact information

BR.0571 Special

Programs (STC)

Enter STC Plan Application

FR.0454 The system shall provide the ability to associate a business name, work location address and contact information leasing company with a STC plan, in addition to the STC employer name, address and contact information

BR.0572 Special

Programs (STC)

Enter STC Plan Application

FR.0456 The system shall provide the ability to enter a business name, work location address and contact information leasing company with a STC plan, in addition to the STC employer name, address and contact information.

BR.0573 Special

Programs (STC)

Enter STC Plan Application

FR.0458 is the employer of record for STC participants based on wage record information.

BR.0574 Special

Programs (STC)

Enter STC Plan Application

FR.0458 When the employer indicates that an employee is a union member covered by a collective bargaining agreement, the employer must be required to obtain the union representative physical or electronic approval for the participation of the union member(s).

BR.0575 Special

Programs (STC)

Enter STC Plan Application

FR.0461 person approving the (employer) plan must be a principal of the company.

BR.0576 Special

Programs (STC)

Enter STC Plan Application

FR.0463 A STC plan application may be approved or denied by an authorized user.

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Number Core Process

Sub Process

Req ID Description

BR.0577 Special

Programs (STC)

Enter STC Plan Application

FR.0463 Employer of record must authorize /approve their involvement in the STC plan.

BR.0578 Special

Programs (STC)

Enter STC Plan Application

FR.0466 A STC plan application cannot be added for the same employer with the same address location, with an overlapping effective date.

BR.0579 Special

Programs (STC)

Enter STC Plan Application

FR.0466

An employer will be allowed to have multiple plans provided: The plans cover different employees. or The locations / place of business are different. or The dates covered by the plans do not overlap.

BR.0580 Special

Programs (STC)

Enter STC Plan Application

FR.0467 Fla. Stat. § 443.1116 (2) (2009), F.A.C. 60BB-3.024 Employer must submit a signed, written, plan (form) to the director of AWI

BR.0581 Special

Programs (STC)

Enter STC Plan Application

FR.0468 Fla. Stat. § 443.1116 (2) (f) (2009) Collective Bargaining Agent must sign

BR.0582 Special

Programs (STC)

Enter STC Plan Application

FR.0469 STC benefits are stopped when the employer is not eligible for STC.

BR.0583 Special

Programs (STC)

Enter STC Plan Application

FR.0469 AWI has 15 days to provide the employer with a notification informing the employer they have been approved or denied (with reasons) for the STC program.

BR.0584 Special

Programs (STC)

Enter STC Plan Application

FR.0469 Fla. Stat. § 443.1116 (3) (2009) Time to process an STC Plan Application

BR.0585 Special

Programs (STC)

Enter STC Plan Application

FR.0470 Certified statement must be presented to the applicant and approved/authorized by the applicant.

BR.0586 Special

Programs (STC)

Enter STC Plan Application

FR.0472 An employer is eligible for the STC program if at least 10% of their employees are determined eligible for STC for the affected unit or the total workforce, as listed on the STC plan application.

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Number Core Process

Sub Process

Req ID Description

BR.0587 Special

Programs (STC)

Enter STC Plan Application

FR.0472 An employer is eligible for the STC program if at least 2 of their employees are determined to be eligible for STC for the affected unit or total workforce of less than 20 employees, as listed on the STC plan application.

BR.0588 Special

Programs (STC)

Enter STC Plan Application

FR.0473 A STC plan application is effective starting either on the Sunday beginning the first week worked at reduced hours or the first Sunday after the plan is received, whichever is later.

BR.0589 Special

Programs (STC)

Enter STC Plan Application

FR.0474 A STC plan application is effective for a period of one calendar year, starting from its effective date.

BR.0590 Special

Programs (STC)

Enter STC Plan Application

FR.0474 If the effective changes the system will modify the end date.

BR.0591 Special

Programs (STC)

Enter STC Plan Application

FR.0476 The employer will be required to provide, at a minimum, each affected unit, total number of employees in the affected unit, total number of employees in the workforce, and the "on" and "off" season durations for their business on the STC plan application.

BR.0592 Special

Programs (STC)

Enter STC Plan Application

FR.0478 Individual submitting the STC plan application must be authorized by the company to submit.

BR.0593 Special

Programs (STC)

Enter STC Plan Application

FR.0478 Statement notifying the authorized company employee their Tax rate may be adversely affected.

BR.0594 Special

Programs (STC)

Maintain Employees FR.0480 The new effective date must be on or after the STC plan effective date and can not be after end date.

BR.0595 Special

Programs (STC)

Maintain Employees FR.0481 STC participants must be currently employed by the employer.

BR.0596 Special

Programs (STC)

Maintain Employees FR.0481 A STC plan application cannot include employees from leasing companies used by the employer.

BR.0597 Special

Programs (STC)

Maintain Employees FR.0481 The system shall maintain the relationship between a STC plan application and a STC participant.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0598 Special

Programs (STC)

Maintain Employees FR.0481 If applicable a collective bargaining agent must authorize their represented employees are eligible to participate.

BR.0599 Special

Programs (STC)

Maintain Employees FR.0481 Minimum of two participants must be in the plan.

BR.0600 Special

Programs (STC)

Maintain Employees FR.0482 An employer‟s system access is limited to only their employee information.

BR.0601 Special

Programs (STC)

Maintain Employees FR.0482 An employer cannot access other employer‟s employee information.

BR.0602 Special

Programs (STC)

Maintain Employees FR.0485 A STC participant cannot be removed from a STC plan application if there is an associated STC claim.

BR.0603 Special

Programs (STC)

Maintain Employees FR.0491 An employer is eligible for the STC program if at least 10% of their employees are determined eligible for STC for the affected unit or the total workforce, as listed on the STC plan application.

BR.0604 Special

Programs (STC)

Maintain Employees FR.0491 An employer is eligible for the STC program if at least 2 of their employees are determined to be eligible for STC for the affected unit or total workforce of less than 20 employees, as listed on the STC plan application.

BR.0605 Special

Programs (STC)

Maintain Employees FR.0492 The participant must be removed from the active plan in order to add them to another plan.

BR.0606 Special

Programs (STC)

Maintain Employees FR.0492 If an stc participant is associated with multiple STC plans, the time frame for participation of the participant must not overlap.

BR.0607 Special

Programs (STC)

Maintain Employees FR.0494 The triggers for notification are: 1) upon plan end date or, 2) upon removal from plan

BR.0608 Special

Programs (STC)

Maintain Employees FR.0495 Potential STC claimant meets minimum STC requirements based on the information provided by the employer (an STC claimant has not yet been provided).

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0609 Special

Programs (STC)

Process Employee Hours

FR.0499 STC weekly work information shall include, at a minimum, the Available Weekly Work Hours and the Actual Weekly Hours Worked.

BR.0610 Special

Programs (STC)

Process Employee Hours

FR.0499

If an Employer or Employee is late in submitting the hours worked for the given week(s), the system will generate a notification to the Employer and Employee as a reminder to provide the hours worked. Submittal of hours is considered late if 7 days have past since the two weeks of hours to be submitted has been worked

BR.0611 Special

Programs (STC)

Process Employee Hours

FR.0502 An employer may approve STC weekly work information submitted by a STC participant.

BR.0612 Special

Programs (STC)

Process Employee Hours

FR.0502 An employer may deny STC weekly work information submitted by a STC participant.

BR.0613 Special

Programs (STC)

Process Employee Hours

FR.0503 If approved payment can be issued if there are no issues preventing payment, if denied the stc claimant must resubmit their hours worked or confirm the hours entered by their employer.

BR.0614 Special

Programs (STC)

Process Employee Hours

FR.0504 when a submitted application has not been processed in an administrator defined time period.

BR.0615 Special

Programs (STC)

Process Employee Hours

FR.0504 to inform the employer and their STC participants to apply for STC benefits.

BR.0616 Special

Programs (STC)

Process Employee Hours

FR.0504 The system shall provide the capability to generate a notification when STC benefits are stopped.

BR.0617 Special

Programs (STC)

Process Employee Hours

FR.0504 The system shall provide the capability to set administrator configurable correspondence reminders.

BR.0618 Special

Programs (STC)

Process Employee Hours

FR.0504 Provide the Employer notification their STC plan application is approved

BR.0619 Special

Programs (STC)

Process Employee Hours

FR.0506 If the Normal Weekly Hours of Work includes overtime hours, where the difference between the Normal Weekly Work Hours and 40 hours is greater than zero, than those overtime hours are excluded from the STC benefit amount determination.

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Number Core Process

Sub Process

Req ID Description

BR.0620 Special

Programs (STC)

Process Employee Hours

FR.0506 A STC participant‟s Actual Reduced Hours Percentage for a particular certification week is calculated as: ((Normal weekly work hours on STC plan application – Available Weekly Work Hours as reported by the employer) / Normal weekly work hours on STC plan application ) X 100

BR.0621 Special

Programs (STC)

Process Employee Hours

FR.0506

If the STC plan application is currently in effect, and the STC plan application has at the least the minimum number of eligible STC participants, and the STC claimant‟s Actual Hours Worked is greater than or equal to the Available Weekly Work Hours, and the Actual Reduced Hours Percentage is less than 10% or greater than 40%, then the weekly STC benefit amount is equal to the product of UC claim weekly benefit amount and the ratio of the number of Normal weekly work hours to the Actual Hours worked, rounded down to the dollar.

BR.0622 Special

Programs (STC)

Process Employee Hours

FR.0506

If a STC participant is working part-time for another non STC employer, and the rounded-up to the dollar earnings amount from the non-STC employer is less than the STC benefit amount, the STC benefit amount is reduced by: ( (rounded up to the dollar Earnings amount) – (8 * Federal minimum hourly wage) )

BR.0623 Special

Programs (STC)

Process Employee Hours

FR.0507 A STC participant will not receive STC benefits for a week if their non-STC employment weekly earnings, rounded up to the dollar, is greater than the STC benefit payment amount for the week.

BR.0624 Special

Programs (STC)

Process Employee Hours

FR.0507 A STC participant will not receive STC benefits for a week if the employer is not eligible for STC by not meeting the minimum number of eligible STC participants or not being in effect for that week.

BR.0625 Special

Programs (STC)

Process Employee Hours

FR.0507 A STC participant will not receive STC benefits for a week if the employer has not approved their STC weekly work information (Actual Weekly Hours Worked).

BR.0626 Special

Programs (STC)

Process Employee Hours

FR.0507 A STC participant will not receive STC benefits for a week if the STC participant has not approved the STC weekly work information (Actual Weekly Hours Worked) submitted by the employer.

BR.0627 Special

Programs (STC)

Process Employee Hours

FR.0507 A STC participant will not receive STC benefits for a week if their Actual Reduced Hours Percentage is less than 10% or greater than 40%.

BR.0628 Special

Programs (STC)

Process Employee Hours

FR.0507 A STC participant will not receive STC benefits if the Actual Weekly Hours Worked is less than the Available Weekly Work Hours for that week as designated by the employer.

BR.0629 Special

Programs (STC)

Process Employee Hours

FR.0507 A STC participant will not receive regular STC benefits for a week if they have received over 26 total weeks of STC benefits during the STC plan applications effective period and the EUC program is not in effect.

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Number Core Process

Sub Process

Req ID Description

BR.0630 Special

Programs (STC)

Process Employee Hours

FR.0507 A notification is generated when STC payment is not sent to an STC participant.

BR.0631 Special

Programs (STC)

Process Employee Hours

FR.0507 If a STC participant‟s Actual Reduced Hours Percentage is greater than 40% for a particular week, the benefits paid shall be paid as regular unemployment using employees total gross earning for that week.

BR.0632 Special

Programs (STC)

Process Employee Hours

FR.0507 If an STC participant has 4 consecutive weeks in which they work all of their available hours AND their hours are reduced by greater than 40%, a work item should be created for the STC Unit.

BR.0633 Special

Programs (STC)

Process Employee Hours

FR.0508 A STC participant is eligible for EUC STC if they have received over 26 total weeks of STC benefits during the STC plan application‟s effective period and the EUC program is in effect.

BR.0634 Special

Programs (DUA)

Special Programs (DUA) (General)

FR.0611

The following modifications may be made to the DUA program Filing period end date (30 days from announcement date) unless extended by feds Minimum WAA for DUA (provided quarterly by feds) once established for a disaster does not change with the quarterly update Add counties and their filing period

BR.0635 Special

Programs (DUA)

Special Programs (DUA) (General)

FR.0611 Program DUA claimant filing date "30 day window" can be extended.

BR.0636 Special

Programs (DUA)

Special Programs (DUA) (General)

FR.0613 By FEMA Number

BR.0637 Special

Programs (DUA)

Process DUA Mobilization

FR.0614 The approver can modify the program details prior to approval

BR.0638 Special

Programs (DUA)

Process DUA Mobilization

FR.0614 Once approved in the system the program is in affect and claims can be filed and associated to the DUA program.

BR.0639 Special

Programs (DUA)

Process DUA Mobilization

FR.0614 If claim is denied corrective action will be required to update the program information

BR.0640 Special

Programs (DUA)

Process DUA Mobilization

FR.0615 A DUA benefit program is uniquely identified by the US FEMA (Federal Emergency Management Agency) number issued for the disaster.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0641 Special

Programs (DUA)

Process DUA Mobilization

FR.0621 No outstanding DUA claimant certifications

BR.0642 Special

Programs (DUA)

Process DUA Mobilization

FR.0621 DUA period ended

BR.0643 Special

Programs (DUA)

Process DUA Mobilization

FR.0621 Claimant filing window is closed (30 day window or the extended window)

BR.0644 Special

Programs (DUA)

Process DUA Mobilization

FR.0621 26 period has ended

BR.0645 Special

Programs (DUA)

Process DUA Mobilization

FR.0621 No outstanding DUA appeals

BR.0646 Special

Programs (DUA)

Process DUA Mobilization

FR.0622 Requires Fed approval

BR.0647 Special

Programs (DUA)

Process DUA Mobilization

FR.0622 Additional funds may be allocated to the DUA program

BR.0648 Special

Programs (DUA)

Process DUA Mobilization

FR.0623 42 U.S.C. 5121 et seq.: Robert T. Stafford Disaster Relief and Emergency Assistance Act (PL 93-288)

BR.0649 Special

Programs (DUA)

Process DUA Mobilization

FR.0624

The following criteria must be provided: Director‟s name Disaster description Declaration date Counties 30 day filing period end date Assistance period

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0650 Special

Programs (DUA)

Process DUA Mobilization

FR.0631

The following criteria must be provided: Fema # Date begin taking applications Counties Announcement date Declaration date 30 day filing period end date Effective date of DUA claims Assistance period First payable week

BR.0651 Special

Programs (DUA)

Process DUA Mobilization

FR.0633 Route to appropriate queue for approval or denial.

BR.0652 Special

Programs (DUA)

Process DUA Mobilization

FR.0634

The following criteria must be entered to establish a valid DUA program:Description of disaster (Hurricane Dennis)Fema # assignedIncident period (date occurred)Declaration date (date FEMA declared disaster)Filing period end date (30 days from announcement date) unless extended by fedsCounties coveredEffective date of DUA claimsAssistance periodFirst payable dateState grant codeMinimum WAA for DUA (provided quarterly by feds)

BR.0653 Special

Programs (DUA)

Process DUA Mobilization

FR.0635 Once program information has been entered the system shall route the program information to an identified approver who will review the program details and approve the program, enabling DUA claims to be filed against the established program.

BR.0654 Special

Programs (DUA)

Process DUA Mobilization

FR.0635 The approver can modify the program details prior to approval

BR.0655 Special

Programs (DUA)

Process DUA Mobilization

FR.0636 20 CFR 625.8(a) Specifies the 30 day window for filing a claim for DUA, but also permits late filing providing the claimant can show “good cause” for late filing

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Number Core Process

Sub Process

Req ID Description

BR.0656 Special

Programs (DUA)

Process DUA Mobilization

FR.0636 20 CFR 625.8(f): Defines the Disaster Assistance Period as “the period beginning with the first week following the date the major disaster began, and ending with the 26th week subsequent to the date the major disaster was declared.”

BR.0657 Special

Programs (DUA)

Process DUA Mobilization

FR.0637 Generate a notification when DUA benefits are stopped.

BR.0658 Special

Programs (DUA)

Process DUA Mobilization

FR.0639 Provided to all AWI units and workforce

BR.0659 Special

Programs (DUA)

Process DUA Mobilization

FR.0641 Require the user to provide justification for filing after the administrator configurable time period

BR.0660 Special

Programs (DUA)

Process DUA Mobilization

FR.0641 26 weeks after the initializing press release was published, the DAP ends. Claimants no longer can apply for DUA against that program

BR.0661 Special

Programs (DUA)

Process DUA Mobilization

FR.0641 21 CFR 625.8(a) Specifies the 30 day window for filing a claim for DUA, but also permits late filing providing the claimant can show “good cause” for late filing

BR.0662 Special

Programs (DUA)

Process DUA Mobilization

FR.0641 Claimant can file past the 30 filing period, claimant must provide reason(s) for filing late.

BR.0663 Special

Programs (DUA)

Process DUA Mobilization

FR.0641 Proof of earnings is provided or updated

BR.0664 Special

Programs (DUA)

Process DUA Mobilization

FR.0641 Separation from employer is not related to DUA

BR.0665 Special

Programs (DUA)

Process DUA Mobilization

FR.0641 Not living in the area covered by the disaster

BR.0666 Special

Programs (DUA)

Process DUA Mobilization

FR.0641 Not able and available for work

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0667 Special

Programs (DUA)

Process DUA Mobilization

FR.0641 Claimant indicates they were injured by the disaster (adjudication)

BR.0668 Special

Programs (DUA)

Process DUA Mobilization

FR.0645 DUA claim was filed late and requires a statement from the claimant

BR.0669 Special

Programs (DUA)

Process DUA Mobilization

FR.0646 Claimant has "30" days to file a claim from the DUA program press release. Feds can extend the 30 days.

BR.0670 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0647 If a DUA claimant is eligible for UC, the DUA benefit payment is stopped.

BR.0671 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0649 Must be routed for re-determination

BR.0672 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0649

Proof of employment at the time the disaster occurred – check stubs, invoices, contracts, trip tickets etc . Wages under covered employers will be reported through DOR. Self-employed clients must provide net income from prior tax year so we prefer copy of page from tax paperwork (whatever form they file) showing net income. at the time the disaster occurred – check stubs, invoices, contracts, trip tickets etc etc.

BR.0673 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0650 A DUA claimant is related to a DUA benefit program using the US FEMA number.

BR.0674 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0650 A DUA claimant may be associated to multiple DUA benefit programs.

BR.0675 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0650 26 weeks after the initializing press release was published, the DAP ends. Claimants no longer can apply for DUA against that program

BR.0676 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0653 If proof is not provided within the administrator configurable time period and benefits have been paid the claimant an overpayment is established.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0677 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0653 client must provide proof of employment within that time line

BR.0678 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0653 Information must be provided by the administrator defined time period.

BR.0679 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0653 When the DUA claim has been entered.

BR.0680 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0656

42 U.S.C. 5189b – Date of Eligibility; Expenses incurred before Date of Disaster: Eligibility for Federal assistance under this title shall begin on the date of the occurrence of the event which results in a declaration by the President that a major disaster exists, except that reasonable expenses which are incurred in anticipation of and immediately preceding such event may be eligible for Federal assistance under this Act.

BR.0681 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0656 DUA claim must be filed within a 30 day filing period.

BR.0682 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0659 Allows claimant's to claim prior weeks

BR.0683 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0661 In x number of days prior to date established to provide the information

BR.0684 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0663

The following self employment wage information must be provided: Proof of net income from prior tax year Dates of self employment during that year Wages by quarters worked Name of business

BR.0685 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0663 Required to establish the claimant's DUA benefit amount.

BR.0686 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0663 443.132 (3) 4 FS: DUA benefits are not charged to the employer of record.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0687 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0663 Used to determine the weekly benefit amount.

BR.0688 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0664 In accordance with US DOL ETA 356 Handbook, as revised.

BR.0689 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0664

The following criteria must be met:Work or live in county affected by disasterFiled claim within 30 day deadline (if not take fact finding why and route to adjudication)Has covered wages or provided proof of self employment wages for prior tax yearUnable to reach place of employment due to disasterHad start date for job but could not report due to disasterWorkplace was damagedClaimant now head of household due to death of spouse in disasterUnable to work due to injury sustained during the disasterNot eligible for regular UI

BR.0690 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0664 If claimant provided proof of earnings a DUA monetary determination can be made for the correct amount.

BR.0691 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0665 A DUA payment is stopped if the DUA claimant did not provide proof within the administrator-configurable (21 days) time period.

BR.0692 Special

Programs (DUA)

Process DUA Eligibility Determination

FR.0666 If claimant provides proof of earnings after determination was made a redetermination will be made with the correct benefit amount.

BR.0693 Special

Payments Special Payments

(General) FR.0667 Client over reported earning during a week and is owed additional money

BR.0694 Special

Payments Special Payments

(General) FR.0667 Retirement benefit amount is lowered or removed and owed additional uc benefits

BR.0695 Special

Payments Special Payments

(General) FR.0667 Wage redetermination is issued and raises weekly benefit amount

BR.0696 Special

Payments Special Payments

(General) FR.0667 Fund transfer results in underpayment of UC benefits

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0697 Special

Payments Special Payments

(General) FR.0667 The final payable week is less than the weekly benefit amount and claimant is eligible for the next extension

BR.0698 Special

Payments Special Payments

(General) FR.0670 Adjust funds within a claimant‟s account

BR.0699 Special

Payments Special Payments

(General) FR.0670 Adjustment process will prevent set up of overpayment for the amount of the adjustment

BR.0700 Special

Payments Special Payments

(General) FR.0670 Adjustment must attach to same social security number

BR.0701 Special

Payments Special Payments

(General) FR.0670 Payment has been processed from an incorrect claim/program

BR.0702 Special

Payments Special Payments

(General) FR.0670 Must have two eligible claims/programs for transfer

BR.0703 Special

Payments Special Payments

(General) FR.0670 Claims/programs must have at least one balance to transfer

BR.0704 Special

Payments Special Payments

(General) FR.0670 Adjustments are associated to specific weeks paid incorrectly

BR.0705 Special

Payments Special Payments

(General) FR.0670

Weeks paid will fall within benefit year of both claims (except for EUC/EB) -EUC/EB can be attached to prior claims but current weeks processed-Adjustment needs to be made for period outside claim year ending date

BR.0706 Special

Payments Special Payments

(General) FR.0670 Adjustment must include the program code of both accounts

BR.0707 Special

Payments Special Payments

(General) FR.0670 Adjustment amount is determined by the amount paid incorrectly (rules for different wbas)

BR.0708 Special

Payments Special Payments

(General) FR.0670 Adjustment credit amount cannot exceed total of weeks paid under incorrect fund

BR.0709 Special

Payments Special Payments

(General) FR.0670 Outstanding balances after adjustment will be routed to BPC for establishment of overpayment

BR.0710 Special

Payments Special Payments

(General) FR.0670 The debit and credit amounts must equal

BR.0711 Special

Payments Special Payments

(General) FR.0670 Alert BPC to establish overpayments resulting from adjustments

BR.0712 Special

Payments Special Payments

(General) FR.0670 Allow a debit only transaction

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0713 Special

Payments Special Payments

(General) FR.0670 Allow a credit only transaction

BR.0714 Special

Payments Special Payments

(General) FR.0670 Accept adjustments to accounts with differing weekly benefit amounts

BR.0715 Special

Payments Special Payments

(General) FR.0670 Check/alert for duplicate adjustments

BR.0716 Special

Payments Special Payments

(General) FR.0670 Check for overpayments already established for adjustment weeks

BR.0717 Special

Payments Special Payments

(General) FR.0670 Transfer funds without user intervention

BR.0718 Special

Payments Special Payments

(General) FR.0670 Manually transfer funds from account to account

BR.0719 Special

Payments Special Payments

(General) FR.0670

Current program fund types include: UI/UC, EUC, Tier 1, 2, 3, and 4, EB, TRA, RTAA, FAC, STC, DUA

BR.0720 Special

Payments Special Payments

(General) FR.0677

The system shall provide the ability to use the same warrant number for a duplicate warrant as used for the original warrant.

BR.0721 Special

Payments Special Payments

(General) FR.0677 The system shall provide a unique warrant number to canceled warrants being replaced with a new warrant.

BR.0722 Special

Payments Special Payments

(General) FR.0677 Duplicate warrant numbers use the same warrant number as the original.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0723 Special

Payments Special Payments

(General) FR.0679

A supplemental payment will be initiated when a claim is redetermined andA) the Weekly Benefit Amount is increased from the previous determination and weeks have been paid at a lower weekly benefit amount and the claimant is not disqualified or ineligible for the weeks. The supplement payment will be computed to be the difference between the current weekly benefit amount and the prior weekly benefit amount x the number of weeks paid at the lower weekly benefit amount.B) the total Available Credits have been increased and the claim balance was zero (0) and the final payment was less than a full payment. The supplemental payment will be computed to be the current weekly benefit amount - the amount of the payment issued for the finalWhen a redetermination results in an increased Weekly Benefit Amount (WBA) and payments were previously made.

BR.0724 Special

Payments Special Payments

(General) FR.0680

A) An overpayment will be established when a claim is redetermined and the Weekly Benefit Amount is decreased from the previous determination and weeks have been paid at a higher weekly benefit amount The amount of overpayment will computed to be the difference between the (previous weekly benefit amount - current weekly benefit amount) x the number of weeks paid at the higher weekly benefit amount. B) An overpayment will be established when a claim is redetermined and: the total Available Credits on a claim have been reduced from the prior redetermination and the total amount paid on the claim on that claim exceeds the current amount of Available Credits. The amount of overpayment will be computed to be the difference between the amount paid on the claim and the current total Available credits. When a redetermination results in removal of wages from a claim resulting in an overpayment.

BR.0725 Special

Payments Issue Payment (Certify

Weeks) FR.0681 Weekly amounts paid will be debited and subtracted from available credit balance

BR.0726 Special

Payments Issue Payment (Certify

Weeks) FR.0681 Amount of cancelled warrants will be credited back into AC balance

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0727 Special

Payments Issue Payment (Certify

Weeks) FR.0681 Prior claim offsets will be debited from AC balance

BR.0728 Special

Payments Issue Payment (Certify

Weeks) FR.0681 Wage redeterminations will add/delete AC balance

BR.0729 Special

Payments Issue Payment (Certify

Weeks) FR.0682 Ability to stop subsequent certification (RTW)

BR.0730 Special

Payments Issue Payment (Certify

Weeks) FR.0683 Week has processed and is pending payment

BR.0731 Special

Payments Issue Payment (Certify

Weeks) FR.0683 Week has processed and issued for payment

BR.0732 Special

Payments Issue Payment (Certify

Weeks) FR.0683 Week is pending review (adjudication, issue claims, etc.)

BR.0733 Special

Payments Issue Payment (Certify

Weeks) FR.0683 Week is disqualified for payment and the reason

BR.0734 Special

Payments Issue Payment (Certify

Weeks) FR.0683 Week processed as waiting week

BR.0735 Special

Payments Issue Payment (Certify

Weeks) FR.0684 Filed late

BR.0736 Special

Payments Issue Payment (Certify

Weeks) FR.0684 Refused work

BR.0737 Special

Payments Issue Payment (Certify

Weeks) FR.0684 Not able and available for work

BR.0738 Special

Payments Issue Payment (Certify

Weeks) FR.0684 The claimant has provided all needed adjudication information and payable decision issued

BR.0739 Special

Payments Issue Payment (Certify

Weeks) FR.0684 The claimant has filed an additional claim and remains eligible for benefits

BR.0740 Special

Payments Issue Payment (Certify

Weeks) FR.0684

The STC claimant and employer both validate claimant hours worked - The employer remains within the 10% - 40% threshold (configurable)

BR.0741 Special

Payments Issue Payment (Certify

Weeks) FR.0684 The TRA training institution validate attendance for certification weeks

BR.0742 Special

Payments Issue Payment (Certify

Weeks) FR.0684 The TRA claimant has current training waiver on file

BR.0743 Special

Payments Issue Payment (Certify

Weeks) FR.0685 AWI examiner can correct earnings amount entered into system

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0744 Special

Payments Issue Payment (Certify

Weeks) FR.0685 determine if a supplemental payment is required

BR.0745 Special

Payments Issue Payment (Certify

Weeks) FR.0685 determine if the claimant is an overpayment situation.

BR.0746 Special

Payments Issue Payment (Certify

Weeks) FR.0687

First available week is determined by the Saturday date prior to the effective date of the claim (pcw = previous compensable week)

BR.0747 Special

Payments Issue Payment (Certify

Weeks) FR.0687 The week(s) presented will end on a Saturday (seven days from the pcw date)

BR.0748 Special

Payments Issue Payment (Certify

Weeks) FR.0687

14 Day Payment Timeliness Logic (Configurable) - Current date - 32 days = A, A < PCW = Timely Payment

BR.0749 Special

Payments Issue Payment (Certify

Weeks) FR.0687 Claimant is presented two weeks if applicable

BR.0750 Special

Payments Issue Payment (Certify

Weeks) FR.0687

If claim is exhausted weeks are not available for certification unless there is a current claim in an overpayment situation

BR.0751 Special

Payments Issue Payment (Certify

Weeks) FR.0687 If the BYE has ended and no extensions are available weeks are not available for certification

BR.0752 Special

Payments Issue Payment (Certify

Weeks) FR.0687 Funds must be available to certify weeks unless extensions are in place

BR.0753 Special

Payments Issue Payment (Certify

Weeks) FR.0687 If redetermination has not been requested within the configurable time limit weeks are not available to certify

BR.0754 Special

Payments Issue Payment (Certify

Weeks) FR.0687 If an appeal has been filed claimants may continue to certify their weeks

BR.0755 Special

Payments Issue Payment (Certify

Weeks) FR.0687 Payment is not released until all issues are resolved

BR.0756 Special

Payments Issue Payment (Certify

Weeks) FR.0687 Weeks are routed to the appropriate work queue for completion

BR.0757 Special

Payments Issue Payment (Certify

Weeks) FR.0688 Administrator configurable number of weeks

BR.0758 Special

Payments Issue Payment (Certify

Weeks) FR.0688 Balance < wba = one week if BYE is not expired (unless extended is in affect)

BR.0759 Special

Payments Issue Payment (Certify

Weeks) FR.0688 Admin configure max number of weeks accepted fro entry in a day.

BR.0760 Special

Payments Issue Payment (Certify

Weeks) FR.0688 Manual entry of certification

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0761 Special

Payments Issue Payment (Certify

Weeks) FR.0689 Will allow multiple weeks to be issued for certification

BR.0762 Special

Payments Issue Payment (Certify

Weeks) FR.0689 Will have the ability to issue a single week for certification

BR.0763 Special

Payments Issue Payment (Certify

Weeks) FR.0689 Maximum number of weeks will be administrator configurable

BR.0764 Special

Payments Issue Payment (Certify

Weeks) FR.0690 Questions presented when entering the claimants weekly certification.

BR.0765 Special

Payments Issue Payment (Certify

Weeks) FR.0691 EUC/EB unemployment will present necessary program questions

BR.0766 Special

Payments Issue Payment (Certify

Weeks) FR.0691 STC certification will present necessary program questions

BR.0767 Special

Payments Issue Payment (Certify

Weeks) FR.0691 TRA certification will present necessary program questions

BR.0768 Special

Payments Issue Payment (Certify

Weeks) FR.0691 DUA certification will present necessary federal program questions

BR.0769 Special

Payments Issue Payment (Certify

Weeks) FR.0691 RTAA certification will present necessary program questions

BR.0770 Special

Payments Issue Payment (Certify

Weeks) FR.0691

When AWI users are entering certification on the claimants behalf they must have the ability to skip the questions, however if the claimant is completing the certification they are not allowed to skip the questions.

BR.0771 Special

Payments Issue Payment (Certify

Weeks) FR.0692

The following reasons require employment fact finding: Claimant worked or had earnings during the week (name, address, dates worked and earnings with employer must be provided) Claimant indicated they worked full or part time (Claimant can be employed but did not earn any income during the reported week(s))

BR.0772 Special

Payments Issue Payment (Certify

Weeks) FR.0692 Claimant must identify all employers they worked for during the reporting week

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0773 Special

Payments Issue Payment (Certify

Weeks) FR.0692

The claimant does not potentially meet the following criteria and will require eligibility fact finding:- The claimant was not able to work-The claimant did not seek work- The claimant was not available to work- The STC claimant was not available for all offered work and did not receive time for missing hours- The claimant indicates they are attending school- If not self employed, The DUA claimant did not contact last employer to determine if work as available- The TRA claimant did not attend all scheduled approved classes- The TRA claimant on a training waiver did not provided work search information- the claimant refused an offer of work or referral from job service office- The claimant worked and separated from an employer for potentially disqualifying reason (could require an additional claim)

BR.0774 Special

Payments Issue Payment (Certify

Weeks) FR.0692

Adjudication: If the Claimant has filed the certification late, refused work, was not able and available, or had a job separation potentially disqualifying the Claimant, the system will place the certification in a pending status and link to Adjudication, “Pit List”

BR.0775 Special

Payments Issue Payment (Certify

Weeks) FR.0692

If the Claimant‟s benefits have exhausted or the benefit year has ended, the system will place the certification in a pending status and link to the “Submit Claims” process.

BR.0776 Special

Payments Issue Payment (Certify

Weeks) FR.0693

The following reasons require employment fact finding: Claimant worked or had earnings during the week (name, address, dates worked and earnings with employer must be provided) Claimant indicated they worked full or part time (Claimant can be employed but did not earn any income during the reported week(s))

BR.0777 Special

Payments Issue Payment (Certify

Weeks) FR.0693 Claimant must identify all employers they worked for during the reporting week

BR.0778 Special

Payments Issue Payment (Certify

Weeks) FR.0693

The claimant does not potentially meet the following criteria and will require eligibility fact finding: - The claimant was not able to work -The claimant did not seek work - The claimant was not available to work - The STC claimant was not available for all offered work and did not receive time for missing hours - The claimant indicates they are attending school - If not self employed, The DUA claimant did not contact last employer to determine if work as available - The TRA claimant did not attend all scheduled approved classes - The TRA claimant on a training waiver did not provided work search information - the claimant refused an offer of work or referral from job service office - The claimant worked and separated from an employer for potentially disqualifying reason (could require an additional claim)

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0779 Special

Payments Issue Payment (Certify

Weeks) FR.0693

BPC: If the Claimant is in an overpayment situation and there are any remaining funds available, the system will offset the overpayment amount and issue the payment. If there are not remaining funds available this process will link to “BPC”

BR.0780 Special

Payments Issue Payment (Certify

Weeks) FR.0693

Adjudication: If the Claimant has filed the certification late, refused work, was not able and available, or had a job separation potentially disqualifying the Claimant, the system will place the certification in a pending status and link to Adjudication, “Pit List”

BR.0781 Special

Payments Issue Payment (Certify

Weeks) FR.0693

The system will attempt to auto-adjudicate based on the information provided by the Claimant during the Fact Finding activities. If the system cannot auto adjudicate this activity will link to Adjudication “Pit List”

BR.0782 Special

Payments Issue Payment (Certify

Weeks) FR.0693

If the Claimant‟s benefits have exhausted or the benefit year has ended, the system will place the certification in a pending status and link to the “Submit Claims” process.

BR.0783 Special

Payments Issue Payment (Certify

Weeks) FR.0693

Notification: If the certification has been placed in a pending status or the Claimant was determined ineligible to receive benefits for any weeks being certified the system will generate a notice describing the reason(s) for the pending status or ineligibility.

BR.0784 Special

Payments Issue Payment (Certify

Weeks) FR.0694

1. Number of hours claimant worked per week prior to the disaster 2. Customary hours for the claimant's occupation 3. Divide hours in #1 by hours in #2 4. Multiply #3 by the Minimum DUA payment

BR.0785 Special

Payments Issue Payment (Certify

Weeks) FR.0694 Only distribute to straight DUA claims (claimant has not UI eligibility).

BR.0786 Special

Payments Issue Payment (Certify

Weeks) FR.0695 A STC participant may approve STC weekly work information submitted by the employer.

BR.0787 Special

Payments Issue Payment (Certify

Weeks) FR.0695 A STC participant may deny STC weekly work information submitted by the employer.

BR.0788 Special

Payments Issue Payment (Certify

Weeks) FR.0698 The claimant does not meet eligibility requirements and requires adjudication

BR.0789 Special

Payments Issue Payment (Certify

Weeks) FR.0698 The claimant has worked and needs to file an additional claim

BR.0790 Special

Payments Issue Payment (Certify

Weeks) FR.0698 The STC claimant does not agree with hours employer reported

BR.0791 Special

Payments Issue Payment (Certify

Weeks) FR.0698 The STC employer does not agree with hours claimant reported

BR.0792 Special

Payments Issue Payment (Certify

Weeks) FR.0698 Received corrected earnings

BR.0793 Special

Payments Issue Payment (Certify

Weeks) FR.0698

The system shall provide the ability to prevent TRA/RTAA benefits from being distributed when a TRA training certification is not provided in the administrator defined time period.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0794 Special

Payments Issue Payment (Certify

Weeks) FR.0698 RTAA claimant did not provide their paystub

BR.0795 Special

Payments Issue Payment (Certify

Weeks) FR.0698 Filed late

BR.0796 Special

Payments Issue Payment (Certify

Weeks) FR.0698 Refused work

BR.0797 Special

Payments Issue Payment (Certify

Weeks) FR.0698 Not able and available for work

BR.0798 Special

Payments Issue Payment (Certify

Weeks) FR.0698 TRA claimant has not received training certification approval

BR.0799 Special

Payments Issue Payment (Certify

Weeks) FR.0698 TRA claimant does not have a current training waiver if they are not in an approved training program

BR.0800 Special

Payments Issue Payment (Certify

Weeks) FR.0698 Filed late

BR.0801 Special

Payments Issue Payment (Certify

Weeks) FR.0698 Refused work

BR.0802 Special

Payments Issue Payment (Certify

Weeks) FR.0698 Not able and available for work

BR.0803 Special

Payments Issue Payment (Certify

Weeks) FR.0698 The claimant has provided all needed adjudication information and payable decision issued

BR.0804 Special

Payments Issue Payment (Certify

Weeks) FR.0698 The claimant has filed an additional claim and remains eligible for benefits

BR.0805 Special

Payments Issue Payment (Certify

Weeks) FR.0698

The STC claimant and employer both validate claimant hours worked - The employer remains within the 10% - 40% threshold (configurable)

BR.0806 Special

Payments Issue Payment (Certify

Weeks) FR.0698 The TRA training institution validate attendance for certification weeks

BR.0807 Special

Payments Issue Payment (Certify

Weeks) FR.0698 The TRA claimant has current training waiver on file

BR.0808 Special

Payments Issue Payment (Certify

Weeks) FR.0698

Claimant benefit payment status will reflect the reason(s) a claimant benefit payment is pending (issues being resolved)

BR.0809 Special

Payments Issue Payment (Certify

Weeks) FR.0698 RTAA claimant did not provide their paystub

BR.0810 Special

Payments Issue Payment (Certify

Weeks) FR.0698 Excessive earnings

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0811 Special

Payments Issue Payment (Certify

Weeks) FR.0698 DUA claimant has not provided proof of employment/wages within 21 day time limit (deadline)

BR.0812 Special

Payments Issue Payment (Certify

Weeks) FR.0698 DUA claimant has not contacted their last employer

BR.0813 Special

Payments Issue Payment (Certify

Weeks) FR.0698 EB - Payment stop if work search has not been provided

BR.0814 Special

Payments Issue Payment (Certify

Weeks) FR.0698 Excessive retirement

BR.0815 Special

Payments Issue Payment (Certify

Weeks) FR.0698 Returned to full time employment

BR.0816 Special

Payments Issue Payment (Certify

Weeks) FR.0700

If the employer has provided the hours worked the and the STC claimant hours match the hours provided by the employer, the user will approve the hours entered by the employer. If the hours worked do not match the user will deny the hours entered by the employer and enter in the hours worked provided by the STC claimant.

BR.0817 Special

Payments Issue Payment (Certify

Weeks) FR.0701 The STC claimant and STC employer hours must match.

BR.0818 Special

Payments Issue Payment (Certify

Weeks) FR.0702

When a claimant's certification is entered the hours entered by the employer were not approved and the hours worked according to the claimant have been entered (provided).

BR.0819 Special

Payments Issue Payment (Certify

Weeks) FR.0703

If the employer has not provided the STC claimant hours worked and the STC claimant has provided their hours worked for the weeks certified the employer will be notified to authorize the hours worked provided by the STC claimant.

BR.0820 Special

Payments Issue Payment (Certify

Weeks) FR.0704 Week not already paid

BR.0821 Special

Payments Issue Payment (Certify

Weeks) FR.0704 Number weeks issued = admin config

BR.0822 Special

Payments Issue Payment (Certify

Weeks) FR.0704 Within BYE of Claim

BR.0823 Special

Payments Issue Payment (Certify

Weeks) FR.0705 Had an initial claim, returned to work, and separated from employer after returning to work

BR.0824 Special

Payments Issue Payment (Certify

Weeks) FR.0705 Additional employment needs to be provided

BR.0825 Special

Payments Issue Payment (Certify

Weeks) FR.0705

Discharged, quit, or no longer A&A documented through fact finding are routed to the appropriate process for resolution

BR.0826 Special

Payments Issue Payment (Certify

Weeks) FR.0705 Employer information is retained and attached to the claim file

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0827 Special

Payments Issue Payment (Certify

Weeks) FR.0706 The claimant furnishes corrected wages for weeks already processed and paid

BR.0828 Special

Payments Issue Payment (Certify

Weeks) FR.0706

• Benefit weeks that are payable after an overpayment is established can be used to repay (offset) the collectable overpayment. o No offsets can take place if a “waiver of recoupment” is placed on a claim with a date range encompassing the benefit weeks being paid. § Waivers are entered automatically on special program overpayments for a period of 30 days from the establishment of the overpayment for all tiers of EUC and Federal Additional Compensation (FAC) or any other special program that have this same mandated rule. § Waivers are also allowed to be manually entered by BPC supervisors when a request from the claimant is approved. o Federal Additional Compensation (FAC) payable weeks can only be used to offset a FAC overpayment.

BR.0829 Special

Payments Issue Payment (Certify

Weeks) FR.0706

• Amount of the offset is determined by the payable amount figured in the „release payment‟ calculation. o Taxes and child support withheld are not calculated when offsetting an overpayment.

BR.0830 Special

Payments Issue Payment (Certify

Weeks) FR.0706

Overpayments set up under all tiers of EUC and FAC, and any other federal special program with the same mandated rules, can only be offset at 50% of the benefits payable under any fund.

BR.0831 Special

Payments Issue Payment (Certify

Weeks) FR.0706

• Benefits payable under all tiers of EUC, and any other federal special program with the same mandated rules, can only use 50% of the payable benefits to offset any fund type overpayment.

BR.0832 Special

Payments Issue Payment (Certify

Weeks) FR.0706

• Benefits payable under FAC can only use 50% of the payable benefits to offset a FAC overpayment. (FAC payments can only offset FAC overpayments)

BR.0833 Special

Payments Issue Payment (Certify

Weeks) FR.0706

• Overpayments set up under any program other than all tiers of EUC and FAC, and any other federal special program with the same mandated rules, can use benefits payable under any of those funds to offset at 100% of the payable benefits.

BR.0834 Special

Payments Issue Payment (Certify

Weeks) FR.0706

• Current claim (same claim or same program) offsets do not affect that claim‟s available credit balance. o Amount of the offset is determined by the payable amount figured in the „release payment‟ calculation. § Taxes and child support withheld are not calculated when offsetting an overpayment. o If the offset is reversed or backed out, the offset week is payable to the claimant if there are available credits. o If same claim has a zero available credit balance and is still within the BYE of the claim, a valid claimed week can be used to offset the overpayment by the payable amount figured in the „release payment‟ calculation. § If no extensions in effect and there is an overpayment balance and the claim exhausts prior to the Benefit Year End (BYE) system will continue to present weeks to claim for offsetting purposes until the overpayment is repaid or the claim BYEs.

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0835 Special

Payments Issue Payment (Certify

Weeks) FR.0706

• Prior claim (different claim or different program) offsets will affect that claim‟s available credit balance. o Amount of the offset is determined by the payable amount figured in the „release payment‟ calculation. § Taxes and child support withheld are not calculated when offsetting an overpayment. o The available credits of the paying claim or program will be reduced by the amount of the offset. o The available credits of the overpaid claim or program will be increased by the amount of the offset applied. o FAC program is the only program that does not have an available credit balance so no adjustments can be made to a balance. o If the offset is reversed or backed out and the prior claim offset warrant is cancelled which restores available credits to the claim, the offset week is now payable to the claimant.

BR.0836 Special

Payments Issue Payment (Certify

Weeks) FR.0706

The system shall provide the ability to apply offsets towards an existing overpayment only when the benefit week is payable.

BR.0837 Special

Payments Issue Payment (Certify

Weeks) FR.0706

If a claimant was issued a DUA Monetary Determination pending proof of wages and does not provide the acceptable proof within 21 days of filing the claim for DUA unemployment compensation will go into an overpayment status.

BR.0838 Special

Payments Issue Payment (Certify

Weeks) FR.0707 The benefit year on the current claim has expired

BR.0839 Special

Payments Issue Payment (Certify

Weeks) FR.0707 Establish a new claim using the current base period

BR.0840 Special

Payments Issue Payment (Certify

Weeks) FR.0707 System will recognize and issue the first week(s) that should be processed under the transitional claim

BR.0841 Special

Payments Issue Payment (Certify

Weeks) FR.0707

Claimant must have worked since they filed the initial claim and have earned enough money unless they're under an extension or in TRA

BR.0842 Special

Payments Issue Payment (Certify

Weeks) FR.0708 Excessive earnings

BR.0843 Special

Payments Issue Payment (Certify

Weeks) FR.0708 The claimant does not meet eligibility requirements and requires adjudication

BR.0844 Special

Payments Issue Payment (Certify

Weeks) FR.0708 The claimant has worked and needs to file an additional claim

BR.0845 Special

Payments Issue Payment (Certify

Weeks) FR.0708 The STC claimant does not agree with hours employer reported

BR.0846 Special

Payments Issue Payment (Certify

Weeks) FR.0708 The STC employer does not agree with hours claimant reported

BR.0847 Special

Payments Issue Payment (Certify

Weeks) FR.0708 Received corrected earnings

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0848 Special

Payments Issue Payment (Certify

Weeks) FR.0708

The system shall provide the ability to prevent TRA/RTAA benefits from being distributed when a TRA training certification is not provided in the administrator defined time period.

BR.0849 Special

Payments Issue Payment (Certify

Weeks) FR.0708 RTAA claimant did not provide their paystub

BR.0850 Special

Payments Issue Payment (Certify

Weeks) FR.0708 Filed late

BR.0851 Special

Payments Issue Payment (Certify

Weeks) FR.0708 Refused work

BR.0852 Special

Payments Issue Payment (Certify

Weeks) FR.0708 Not able and available for work

BR.0853 Special

Payments Issue Payment (Certify

Weeks) FR.0708 TRA claimant has not received training certification approval

BR.0854 Special

Payments Issue Payment (Certify

Weeks) FR.0708 TRA claimant does not have a current training waiver if they are not in an approved training program

BR.0855 Special

Payments Issue Payment (Certify

Weeks) FR.0708 Filed late

BR.0856 Special

Payments Issue Payment (Certify

Weeks) FR.0708 Refused work

BR.0857 Special

Payments Issue Payment (Certify

Weeks) FR.0708 Not able and available for work

BR.0858 Special

Payments Issue Payment (Certify

Weeks) FR.0708 The claimant has provided all needed adjudication information and payable decision issued

BR.0859 Special

Payments Issue Payment (Certify

Weeks) FR.0708 The claimant has filed an additional claim and remains eligible for benefits

BR.0860 Special

Payments Issue Payment (Certify

Weeks) FR.0708

The STC claimant and employer both validate claimant hours worked - The employer remains within the 10% - 40% threshold (configurable)

BR.0861 Special

Payments Issue Payment (Certify

Weeks) FR.0708 The TRA training institution validate attendance for certification weeks

BR.0862 Special

Payments Issue Payment (Certify

Weeks) FR.0708 The TRA claimant has current training waiver on file

BR.0863 Special

Payments Issue Payment (Certify

Weeks) FR.0708

Claimant benefit payment status will reflect the reason(s) a claimant benefit payment is pending (issues being resolved)

BR.0864 Special

Payments Issue Payment (Certify

Weeks) FR.0708 RTAA claimant did not provide their paystub

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0865 Special

Payments Issue Payment (Certify

Weeks) FR.0708 DUA claimant has not provided proof of employment/wages within 21 day time limit (deadline)

BR.0866 Special

Payments Issue Payment (Certify

Weeks) FR.0708 DUA claimant has not contacted their last employer

BR.0867 Special

Payments Issue Payment (Certify

Weeks) FR.0708 EB - Payment stop if work search has not been provided

BR.0868 Special

Payments Issue Payment (Certify

Weeks) FR.0708 Excessive retirement

BR.0869 Special

Payments Issue Payment (Certify

Weeks) FR.0708 Returned to full time employment

BR.0870 Special

Payments Issue Payment (Certify

Weeks) FR.0709

The following program types require a waiting period week to be served. • Regular Claim • UCX Claim • UCFE Claim • CWC Claim • STC

BR.0871 Special

Payments Issue Payment (Certify

Weeks) FR.0709

The following program types do not require that a waiting period week be served. • DUA • TRA • EB • Federal Extended Benefits

BR.0872 Special

Payments Issue Payment (Certify

Weeks) FR.0709

A straight DUA claim does not have a waiting week, UI claim with a DUA attachment being paid UI does serve a waiting week.

BR.0873 Special

Payments Issue Payment (Certify

Weeks) FR.0709 A claimant is required to serve a waiting period week during each benefit year.

BR.0874 Special

Payments Issue Payment (Certify

Weeks) FR.0709

The conditions that must be met for a valid waiting period week are: • The claimant must be monetarily eligible for benefits. • No outstanding issues or stops should be present for the week. • The claimant does not have excessive earnings for the week. • The claimant did not work full-time.

BR.0875 Special

Payments Issue Payment (Certify

Weeks) FR.0710

The claimant receives partial pay for a week due to exhaustion of fund but is now eligible under another program type (euc to euc2)

BR.0876 Special

Payments Issue Payment (Certify

Weeks) FR.0710

Current program fund types include: UI/UC, EUC, Tier 1, 2, 3, and 4, EB, TRA, RTAA, FAC, STC, DUA

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0877 Special

Payments Issue Payment (Certify

Weeks) FR.0711 Claimant may choose: electronic funds transfer, paper warrant, or debit card

BR.0878 Special

Payments Issue Payment (Certify

Weeks) FR.0711 Claimant has option to change method of payment.

BR.0879 Special

Payments Issue Payment (Certify

Weeks) FR.0711 The system shall provide a mechanism to change the method a claimant receives their UC benefits.

BR.0880 Special

Payments Issue Payment (Certify

Weeks) FR.0712

First available week is determined by the Saturday date prior to the effective date of the claim (pcw = previous compensable week)

BR.0881 Special

Payments Issue Payment (Certify

Weeks) FR.0712 The week(s) presented will end on a Saturday (seven days from the pcw date)

BR.0882 Special

Payments Issue Payment (Certify

Weeks) FR.0712 Last week paid to know which weeks to issue

BR.0883 Special

Payments Issue Payment (Certify

Weeks) FR.0713 The claimant does not meet eligibility requirements and requires adjudication

BR.0884 Special

Payments Issue Payment (Certify

Weeks) FR.0713 The claimant has worked and needs to file an additional claim

BR.0885 Special

Payments Issue Payment (Certify

Weeks) FR.0713 The STC claimant does not agree with hours employer reported

BR.0886 Special

Payments Issue Payment (Certify

Weeks) FR.0713 The STC employer does not agree with hours claimant reported

BR.0887 Special

Payments Issue Payment (Certify

Weeks) FR.0713 Received corrected earnings

BR.0888 Special

Payments Issue Payment (Certify

Weeks) FR.0713

The system shall provide the ability to prevent TRA/RTAA benefits from being distributed when a TRA training certification is not provided in the administrator defined time period.

BR.0889 Special

Payments Issue Payment (Certify

Weeks) FR.0713 RTAA claimant did not provide their paystub

BR.0890 Special

Payments Issue Payment (Certify

Weeks) FR.0713 Filed late

BR.0891 Special

Payments Issue Payment (Certify

Weeks) FR.0713 Refused work

BR.0892 Special

Payments Issue Payment (Certify

Weeks) FR.0713 Not able and available for work

BR.0893 Special

Payments Issue Payment (Certify

Weeks) FR.0713 TRA claimant has not received training certification approval

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0894 Special

Payments Issue Payment (Certify

Weeks) FR.0713 TRA claimant does not have a current training waiver if they are not in an approved training program

BR.0895 Special

Payments Issue Payment (Certify

Weeks) FR.0713 Filed late

BR.0896 Special

Payments Issue Payment (Certify

Weeks) FR.0713 Refused work

BR.0897 Special

Payments Issue Payment (Certify

Weeks) FR.0713 Not able and available for work

BR.0898 Special

Payments Issue Payment (Certify

Weeks) FR.0713 The claimant has provided all needed adjudication information and payable decision issued

BR.0899 Special

Payments Issue Payment (Certify

Weeks) FR.0713 The claimant has filed an additional claim and remains eligible for benefits

BR.0900 Special

Payments Issue Payment (Certify

Weeks) FR.0713

The STC claimant and employer both validate claimant hours worked - The employer remains within the 10% - 40% threshold (configurable)

BR.0901 Special

Payments Issue Payment (Certify

Weeks) FR.0713 The TRA training institution validate attendance for certification weeks

BR.0902 Special

Payments Issue Payment (Certify

Weeks) FR.0713 The TRA claimant has current training waiver on file

BR.0903 Special

Payments Issue Payment (Certify

Weeks) FR.0713

Claimant benefit payment status will reflect the reason(s) a claimant benefit payment is pending (issues being resolved)

BR.0904 Special

Payments Issue Payment (Certify

Weeks) FR.0713 RTAA claimant did not provide their paystub

BR.0905 Special

Payments Issue Payment (Certify

Weeks) FR.0713 Excessive earnings

BR.0906 Special

Payments Issue Payment (Certify

Weeks) FR.0713 DUA claimant has not provided proof of employment/wages within 21 day time limit (deadline)

BR.0907 Special

Payments Issue Payment (Certify

Weeks) FR.0713 DUA claimant has not contacted their last employer

BR.0908 Special

Payments Issue Payment (Certify

Weeks) FR.0713 EB - Payment stop if worksearch has not been provided

BR.0909 Special

Payments Issue Payment (Certify

Weeks) FR.0713 Excessive retirement

BR.0910 Special

Payments Issue Payment (Certify

Weeks) FR.0713 Returned to full time employment

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0911 Special

Payments Issue Payment (Certify

Weeks) FR.0714 Each issue preventing payment has been resolved

BR.0912 Special

Payments Issue Payment (Certify

Weeks) FR.0714 Do not pay more than one WBA in a week

BR.0913 Special

Payments Issue Payment (Certify

Weeks) FR.0714 Payment based on weekly benefit amount (WBA)

BR.0914 Special

Payments Issue Payment (Certify

Weeks) FR.0714

Certifications that have linked to other processes will be placed in a pending status; the system will issue the payment once the reason for the pending status has been cleared

BR.0915 Special

Payments Issue Payment (Certify

Weeks) FR.0715

STC: In order to be considered partially unemployed and therefore eligible for partial unemployment benefits, they must earn less than their WBA (full or STC), so if they have earned greater than or equal to their WBA, they are not payableOnce that has been determined, take the earnings from the part-time employment, subtract the earnings allowance (8 x federal hourly minimum wage) from the earnings and subtract the difference from the regular or STC weekly benefit amount.1. Round up any partial dollar amounts to the next higher dollar amount. (I think that we still have to confirm that this is done first. I‟ll ask Denise if she can confirm that for us.) 2. Is amount less than the full wba or STC wba?a. If no, no payment is due.b. If yes, i. subtract earnings allowance from rounded earnings ii. deduct difference, if any, from full wba or STC wba iii. claimant is entitled to the difference443.036(39)(a) - An individual shall be deemed "totally unemployed" in any week during which he or she performs no services and with respect to which no earned income is payable to him or her, or shall be deemed "partially unemployed" in any week of less than full-time work if the earned income payable to him or her with respect to such week is less than his or her weekly benefit amount.Total - Each eligible individual who is totally unemployed in any week is paid for the week a benefit equal to her or his weekly benefit amount. Partial.--Each eligible individual who is partially unemployed in any week is paid for the week a benefit equal to her or his weekly benefit less that part of the earned income, if any, payable to her or him for the week which is in excess of 8 times the federal hourly minimum wage. These benefits, if not a multiple of $1, are rounded downward to the nearest full dollar amount.

BR.0916 Special

Payments Issue Payment (Certify

Weeks) FR.0715

TRA TRA claimants in approved training can earn up to WBA without deduction -Earnings over the WBA will follow standard earnings disregard

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Req ID Description

BR.0917 Special

Payments Issue Payment (Certify

Weeks) FR.0715

Basic TRA: EUC and EB deducted from balance Client in full time school can work and earn up to wba without deduction Earnings over WBA are subject to standard earnings disregard 52 X WBA – UI AC = basic TRA First week of entitlement for TRA beginning on or after the date of certification (provided all requirements are met)

BR.0918 Special

Payments Issue Payment (Certify

Weeks) FR.0715

Extended TRA: Up to 78 more weeks after basic exhausted Enrolled in fulltime training take the end of training, number of weeks remaining * the WBA = extended benefits

BR.0919 Special

Payments Issue Payment (Certify

Weeks) FR.0715

Remedial Training: Must be approved for remedial training at the time claimant is initially placed into approved training Up to 26 weeks after basic and extended are exhausted Enrolled in full time training number of weeks in remedial * weekly benefit amount = remedial benefit (cannot exceed 26 weeks)

BR.0920 Special

Payments Issue Payment (Certify

Weeks) FR.0715

RTAA:Worker has not received TRA, the earlier of:Up to two years from date on which workers exhausts all rights to UI; or up to two years from the date on which the worker was reemployedWorker has received TRA104 weeks beginning on the date on which the worker was reemployed minus the total number of weeks for which the worker received TRAFormula = 104 (max # of weeks) minus ## (weeks of TRA received) = XX (eligibility period (x))

BR.0921 Special

Payments Issue Payment (Certify

Weeks) FR.0715 Earnings disregard before deduction from benefits is (8 x federal minimum wage)

BR.0922 Special

Payments Issue Payment (Certify

Weeks) FR.0715 Retirement deduction

BR.0923 Special

Payments Issue Payment (Certify

Weeks) FR.0715

DUA: The DUA benefit amount for a DUA claimant is greater than zero if the claimant has covered wages in the DUA base period. The minimum DUA benefit amount is paid until proof of wages is provided. The system needs to pay DUA clients who worked full time at the minimum even if their wages do not justify it. DUA operates on a different base period than UI. DUA uses last tax year as base period.

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Number Core Process

Sub Process

Req ID Description

BR.0924 Special

Payments Issue Payment (Certify

Weeks) FR.0715

UI WBA for UI = high quarter of wages in the base period divided by 26. This information is captured in initial claim process. Claimant must have wages in two quarters; total base period wages equal to at least 1.5 times the high quarter; total base period wages of $3400; available credits (total UI to draw) = 25% of total in base period; and WBA is high qtr divided by 26

BR.0925 Special

Payments Issue Payment (Certify

Weeks) FR.0715 Deduct Child support withholding if applicable

BR.0926 Special

Payments Issue Payment (Certify

Weeks) FR.0715 Add Federal additional compensation (if in affect)

BR.0927 Special

Payments Issue Payment (Certify

Weeks) FR.0715 Deduct Federal withholding if requested

BR.0928 Special

Payments Issue Payment (Certify

Weeks) FR.0715

A DUA payment is stopped if the DUA claimant did not provide proof within the administrator-configurable (21 days) time period.

BR.0929 Special

Payments Issue Payment (Certify

Weeks) FR.0715

The system shall provide the ability to determine the DUA benefit amount for a DUA claimant as defined in US DOL ETA 356 Handbook, as revised.

BR.0930 Special

Payments Issue Payment (Certify

Weeks) FR.0715

Fla. Stat. § 443.1116 (7), (2009) Eligibility for Benefits (weekly certification): maximum benefit allowance and duration

BR.0931 Special

Payments Issue Payment (Certify

Weeks) FR.0715 Fla. Stat. § 443.1116 (8) (2009) Eligibility for Benefits (weekly certification):

BR.0932 Special

Payments Issue Payment (Certify

Weeks) FR.0715 20 CFR 625.6: Details the appropriate DUA weekly amount; jurisdictions; reductions

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Number Core Process

Sub Process

Req ID Description

BR.0933 Special

Payments Issue Payment (Certify

Weeks) FR.0715

RTAA payment limitMax pay is $12,000 over eligibility periodDetermine max RTAA available benefit:Factors: X = eligibility period, Y = 104 weeks, Z = $12,000 (max pay)Ratio: x/y = ratioFormula: (x/y)*z = RTAA benefitRTAA subsidy is based on a percentage of the difference between the wages the worker received from the TAA employer at the time of separation and the wages the worker receives on new jobFactors: o = annualized separation wages; n = annualized new wages; h = current hours per week / old hours per week (variable percentage based on reduced hours per week) O = hourly rate x hours worked during last full week of employment x 52N = hourly rate at new job x hours worked during first full week at new job x 52H = current hours per week divided by hours per week from old jobFor full – time employment, RTAA weekly benefit = (o-n)*.50 divided by 52For part – time employment, RTAA weekly benefit = ((o – n) * h *.50) divided by 52

BR.0934 Special

Payments Issue Payment (Certify

Weeks) FR.0715 Each time a paystub is submitted.

BR.0935 Special

Payments Issue Payment (Certify

Weeks) FR.0715

Paystubs are required each time the claimant certifies their weeks. System must recalculate the claimants weekly benefit amount based on the claimant's paystub.

BR.0936 Special

Payments Process Returned

Warrants FR.0718 has updated address

BR.0937 Special

Payments Process Returned

Warrants FR.0718 When the claimant's address used to mail the original warrant is modified

BR.0938 Special

Payments Process Returned

Warrants FR.0718 Credits must be available

BR.0939 Special

Payments Process Returned

Warrants FR.0719

If the USPS indicated the reason for the retuned mail is “Temporarily Away”, the system will route the respective claimant account to Adjudication for resolution and prevent future payments from being made

BR.0940 Special

Payments Process Returned

Warrants FR.0719

If the claimant‟s address in the system has not changed since the returned warrant was mailed, “Cancel Warrant”

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Number Core Process

Sub Process

Req ID Description

BR.0941 Special

Payments Process Returned

Warrants FR.0719

If the claimants address has been updated since the returned warrant was originally mailed, the warrant is re-mailed

BR.0942 Special

Payments Process Returned

Warrants FR.0720

The system shall provide the ability to …. Based on the reason a warrant was returned as undeliverable by the USPS

BR.0943 Special

Payments Process Returned

Warrants FR.0720

If the USPS indicated the reason for the retuned mail is “Temporarily Away”, the system will route the respective claimant account to Adjudication for resolution and prevent future payments from being made.

BR.0944 Special

Payments Process Returned

Warrants FR.0720

If the USPS indicated the reason for the retuned mail is “Temporarily Away”, the system will route the respective claimant account to Adjudication for resolution and prevent future payments from being made.

BR.0945 Special

Payments Process Returned

Warrants FR.0720

If the claimant‟s address in the system has not changed since the returned warrant was mailed, the warrant is canceled.

BR.0946 Special

Payments Process Returned

Warrants FR.0720

If the claimants address has been updated since the returned warrant was originally mailed, the returned warrant is remailed.

BR.0947 Special

Payments Process Returned

Warrants FR.0722 If a stop on the warrant already exists terminate process

BR.0948 Special

Payments Process Returned

Warrants FR.0722 If the reason the warrant was undeliverable is set to Temporarily Away the issue will need to be adjudicated

BR.0949 Special

Payments Process Returned

Warrants FR.0722 If a stop on the warrant already exists this process is terminated.

BR.0950 Special

Payments Process Returned

Warrants FR.0722

If the USPS indicated the reason for the retuned mail is “Temporarily Away”, the system will route the respective claimant account to Adjudication for resolution and prevent future payments from being made.

BR.0951 Special

Payments Process Returned

Warrants FR.0722

If the USPS indicated the reason for the retuned mail is “Temporarily Away”, the system will route the respective claimant account to Adjudication for resolution and prevent future payments from being made.

BR.0952 Special

Payments Process Returned

Warrants FR.0722

If the claimant‟s address in the system has not changed since the returned warrant was mailed, the warrant is canceled.

BR.0953 Special

Payments Process Returned

Warrants FR.0722

If the claimants address has been updated since the returned warrant was originally mailed, the returned warrant is remailed.

BR.0954 Special

Payments Process Returned

Warrants FR.0725

The system will cancel the returned warrant if the Claimant‟s address in the system has not changed since the returned warrant was originally mailed

BR.0955 Special

Payments Process Returned

Warrants FR.0725 The system will record the status of the warrant to include the date the warrant was destroyed

BR.0956 Special

Payments Process Returned

Warrants FR.0725 The funds are restored into the claimant's account

BR.0957 Special

Payments Process Returned

Warrants FR.0725 The program fund source is credited

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Number Core Process

Sub Process

Req ID Description

BR.0958 Special

Payments Process Returned

Warrants FR.0725 If warrant has not been cashed after 12 months from the issue date

BR.0959 Special

Payments Process Returned

Warrants FR.0727 If warrant has not been cashed after 12 months from the issue date

BR.0960 Special

Payments Process Returned

Warrants FR.0730

The system will present a list of Claimants pending receipt of their re-mailed warrants whose addresses have been updated since the warrant was returned

BR.0961 Special

Payments Process Returned

Warrants FR.0730 The system will save which warrants were selected as ready to print.

BR.0962 Special

Payments Process Returned

Warrants FR.0730 The system will print the list of warrants ready to be printed

BR.0963 Special

Payments Process Returned

Warrants FR.0730 The System will print the envelopes to include the Claimant‟s address

BR.0964 Special

Payments Electronic Funds Transfer (EFT)

FR.0732 Claimant will begin receiving benefit via EFT only after their EFT request has been validated by the banking institutions. Payments are made via warrant or debit card until EFT is confirmed.

BR.0965 Special

Payments Electronic Funds Transfer (EFT)

FR.0733 Claimant will begin receiving benefit via EFT only after their EFT request has been validated by the banking institutions. Payments are made via warrant or debit card until EFT is confirmed.

BR.0966 Special

Payments Electronic Funds Transfer (EFT)

FR.0734 The system will change the method of receiving UC benefits to a warrant when an EFT reject has been identified.

BR.0967 Special

Payments Electronic Funds Transfer (EFT)

FR.0734 System will send a replacement paper warrant immediately to claimant (pending no issues have surfaced preventing payment) Future payments will be via warrant until updated by claimant

BR.0968 Special

Payments Electronic Funds Transfer (EFT)

FR.0735 Use claimant preferred method of payment (other than EFT), if none selected default to warrant

BR.0969 Special

Payments Duplicate Affidavit FR.0738

Claimant can request on-line or send a request via the intake process to AWI. If request is sent to AWI, AWI will enter the request.

BR.0970 Special

Payments Duplicate Affidavit FR.0739 If the original warrant was not cashed a duplicate warrant affidavit is provided to the claimant.

BR.0971 Special

Payments Duplicate Affidavit FR.0739

if the original warrant was canceled a new warrant is issued pending there are no issues with the claimants account

BR.0972 Special

Payments Duplicate Affidavit FR.0739 If the original warrant was cashed a copy of the cashed warrant is retrieved.

BR.0973 Special

Payments Duplicate Affidavit FR.0740 The system will issue a new duplicate warrant to the claimant if the original warrant was canceled

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Number Core Process

Sub Process

Req ID Description

BR.0974 Special

Payments Duplicate Affidavit FR.0740 if the warrant is cashed a duplicate cannot be generated

BR.0975 Special

Payments Duplicate Affidavit FR.0740 missing warrant must be outstanding

BR.0976 Special

Payments Duplicate Affidavit FR.0740 claimant must complete an affidavit for replacement

BR.0977 Special

Payments Duplicate Affidavit FR.0740 A stop must be placed on the outstanding warrant

BR.0978 Special

Payments Duplicate Affidavit FR.0740

A duplicate warrant cannot be issued within 14 days (configurable) from the date the original warrant was issued

BR.0979 Special

Payments Duplicate Affidavit FR.0740 The system shall provide the ability to issue a duplicate warrant when an original warrant has been canceled.

BR.0980 Special

Payments Duplicate Affidavit FR.0745 Received from DFS

BR.0981 Special

Payments Issue Forgery Packets FR.0747 Based on the forgery affidavit submitted by the claimant. (AWI to evaluate and make the determination)

BR.0982 Special

Payments Issue Forgery Packets FR.0750 The original warrant was not forged.

BR.0983 Special

Payments Issue Forgery Packets FR.0751 Investigation must conclude the original warrant was forged.

BR.0984 Special

Payments Issue Forgery Packets FR.0751 The forgery determination must be entered in the system identifying the original warrant was forged.

BR.0985 Special

Payments Beneficiary Affidavit FR.0752 IF DOH has notified AWI the claimant is deceased, the system will place a stop claim on the claimant's account.

BR.0986 Special

Payments Beneficiary Affidavit FR.0753 The date received from the Department of Health is cross matched with U.C. claims data

BR.0987 Special

Payments Beneficiary Affidavit FR.0754 Claimant weeks have been certified after the claimant's date of death.

BR.0988 Special

Payments Beneficiary Affidavit FR.0755

The system shall allow an overpayment to be established on a non-claimant when the recipient of benefits paid after the death of the claimant is identified from the investigation

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Number Core Process

Sub Process

Req ID Description

BR.0989 Special

Payments Beneficiary Affidavit FR.0756

Copy of claimant's death certificate must be providedReturn original warrant (must be certified)Complete and notarize beneficiary affidavitMust be eligible beneficiary (spouse, child over 18, parent)Weeks must have been claimed or issued prior to the deathWeeks must be eligible for payment

BR.0990 Special

Payments Beneficiary Affidavit FR.0756

If the beneficiary affidavit is approved a claimant's beneficiary can receive a deceased claimant's UC benefits that have not been redeemed.

BR.0991 Special

Payments Beneficiary Affidavit FR.0757 The system shall provide the ability to place a stop claim on a deceased claimant's account.

BR.0992 Special

Payments Beneficiary Affidavit FR.0757 Cease overpayment collection

BR.0993 Special

Payments Beneficiary Affidavit FR.0757 1099s are still mailed

BR.0994 Special

Payments Beneficiary Affidavit FR.0757 1099s are still generated for deceased claimants

BR.0995 Special

Payments Beneficiary Affidavit FR.0757

Upon notification a claimant is deceased. Notification entered by a user and/or via DOH Vital Statistics system interface.

BR.0996 Special

Payments Beneficiary Affidavit FR.0760 Receive death notice from DOH

BR.0997 Special

Payments Beneficiary Affidavit FR.0760 Beneficiary advises of claimants death

BR.0998 Special

Payments Beneficiary Affidavit FR.0762

The claimant's beneficiary can only receive the deceased claimant's benefit payment that have not been redeemed.

BR.0999 Special

Payments Beneficiary Affidavit FR.0763 The system will cancel the original warrant issued

BR.1000 Special

Payments Beneficiary Affidavit FR.0763

The system shall provide the ability to cancel a claimant's previously issued UC benefit payment upon receipt of the beneficiary affidavit and death certificate.

BR.1001 Special

Payments Generate Duplicate

1099/49T FR.0765 Current retention period is 5 years

BR.1002 Special

Payments Returned Wage Determinations

FR.0769 when a wage determination is returned as undeliverable and the claimants mailing address has not been modified since the wage determination was originally mailed.

BR.1003 Special

Payments Returned Wage Determinations

FR.0769 When a warrant was returned as undeliverable and the claimants mailing address has not been modified since the wage determination was originally mailed.

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Number Core Process

Sub Process

Req ID Description

BR.1004 Special

Payments Returned Wage Determinations

FR.0772 when the claimant‟s wage determination notice is returned undeliverable and the claimants mailing address has been updated since the wage determination was mailed.

BR.1005 Special

Payments Child Support FR.0775 % amount provided by DOR not to exceed 50% of WBA

BR.1006 Audit Benefit Accuracy

Measurement (BAM) Weekly Reviews

FR.0964 The time-frame is currently set to 3 years.

BR.1007 Audit Benefit Accuracy

Measurement (BAM) Weekly Reviews

FR.0965 The time-frame is currently set to 5 days.

BR.1008 Audit Benefit Accuracy

Measurement (BAM) Weekly Reviews

FR.0965 The reminder will be generated if the Claimant has not returned the Claimant Questionnaire.

BR.1009 Audit Benefit Accuracy

Measurement (BAM) Weekly Reviews

FR.0966 The time-frame is currently set to 17 days.

BR.1010 Audit Benefit Accuracy

Measurement (BAM) Weekly Reviews

FR.0967 The assigned investigator will be alerted if the Claimant does not return the Claimant Questionnaire

BR.1011 Audit Benefit Accuracy

Measurement (BAM) Weekly Reviews

FR.0969 Payment will be resumed upon receipt of the Claimant Questionnaire.

BR.1012 Audit Benefit Accuracy

Measurement (BAM) Weekly Reviews

FR.0970

Claim Form Wage Transcript & Determination Weekly Claim Certification for the week under investigation Overpayment History (if any) Determination History New Hire Crossmatch

BR.1013 Audit Benefit Accuracy

Measurement (BAM) Weekly Reviews

FR.0971 The time-frame is currently set to 5 days.

BR.1014 Audit Benefit Accuracy

Measurement (BAM) Weekly Reviews

FR.0978 The item will be routed to an administrator in the event that an improper payment has been made to a claimant

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Number Core Process

Sub Process

Req ID Description

BR.1015 Audit BTQ - Quarterly Reports FR.0979

This algorithm is a random sample of 50 Separation Issue Determinations and 50 NonSeparation Issue Determinations each quarter (current value - configurable) drawn from the following programs - 1. Intrastate UI, Unemployment Compensation for Federal Employees (UCFE), Unemployment Compensation for Ex-Servicemen (UCX), Combined Wage Claims (CWC) 2. Interstate UI, UCFE, UCX, CWC claims 3. Multi-claimant Labor Dispute Determinations 4. Multi-claimant "Other" Determinations, i.e., determinations which do not involve a labor dispute but affect a class of claimants from the same employer with a common issue.

BR.1016 Audit BTQ - Quarterly Reports FR.0980 The time-frame is currently set to 3 years.

BR.1017 Audit BTQ - Quarterly Reports FR.0982

Claim Determination Wage Transcript & Determination Determination History Adjudication Fact Finding Documentation

BR.1018 Audit BTQ - Quarterly Reports FR.0984 The item will be routed to a supervisor when the results of the first two reviews are different (Quarterly Reports).

BR.1019 Audit BTQ - Non-Monetary

Reviews FR.0985 The time-frame is currently set to 7 years.

BR.1020 Audit BTQ - Non-Monetary

Reviews FR.0986 This algorithm shall include a user-selected Adjudication Hub.

BR.1021 Audit BTQ - Non-Monetary

Reviews FR.0986 This algorithm shall include a user-defined time frame.

BR.1022 Audit BTQ - Non-Monetary

Reviews FR.0986 This algorithm shall include a user-defined ratio of separation to non-separation cases.

BR.1023 Audit BTQ - Non-Monetary

Reviews FR.0986

This algorithm is a random sample of cases completed within the given time-frame for each Adjudicator within the given Hub using the same programs as the Quarterly Review process.

BR.1024 Audit BTQ - Non-Monetary

Reviews FR.0987

Claim Determination Wage Transcript & Determination Determination History Adjudication Fact Finding Documentation

BR.1025 Audit BTQ - Data Validation FR.0989 The time-frame is currently set to 3 years.

BR.1026 Customer

Information Requests

Customer Assistance (General)

FR.0995 Requestor must be validated to receive requested information.

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Number Core Process

Sub Process

Req ID Description

BR.1027 Customer

Information Requests

Customer Assistance (General)

FR.0997 Claim History

BR.1028 Customer

Information Requests

Customer Assistance (General)

FR.0997 Payment History

BR.1029 Customer

Information Requests

Customer Assistance (General)

FR.0997 Employment History

BR.1030 Customer

Information Requests

Customer Assistance (General)

FR.0997 Account History

BR.1031 Customer

Information Requests

Customer Assistance Requests

FR.1005 Request submitted to UC from an external entity can be searched using an identifier provided by the requestor.

BR.1032 Customer

Information Requests

Customer Assistance Requests

FR.1007 Claim History

BR.1033 Customer

Information Requests

Customer Assistance Requests

FR.1007 Payment History

BR.1034 Customer

Information Requests

Customer Assistance Requests

FR.1007 Employment History

BR.1035 Customer

Information Requests

Customer Assistance Requests

FR.1007 Account History

BR.1036 Customer

Information Requests

Confidential Records Requests

FR.1009

If requestor is not the claimant: Claim History Payment History Employment History Account History

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Number Core Process

Sub Process

Req ID Description

BR.1037 Customer

Information Requests

Confidential Records Requests

FR.1011

Requestor's of confidential records fall into 3 groups:1. Group 1 Requestors may, in the performance of their official duties, receive all of a Claimant‟s confidential records without the Claimant‟s authorization, without any redaction, and without cost. Group 1 Requestors are governmental agencies as may be appropriate under Florida statute and/or AWI policy. Group 1 currently includes the Florida Department of Law Enforcement, the U.S. Department of Housing and Urban Development, the U.S. Social Security Administration, the U.S. Customs Service, the U.S. Department of Justice‟s Office of the Inspector General, States‟ Attorneys, the Florida Department of Children and Families, and other state agencies holding an appropriate Memorandum of Understanding with the Agency for Workforce Innovation.2. Group 2 Requestors may, upon validation, receive appropriate confidential records only with the Claimant‟s authorization and only after appropriate redaction. Such records may be certified upon request and will be invoiced as appropriate. Cost for records is determined in consideration of appropriate Florida statute and/or AWI policy. Group 2 currently includes the Claimant, the Claimant‟s Representative, the Claimant‟s Employer, the Claimant‟s Employer‟s Workers‟ Compensation Carrier, and any Public Housing Authority considering providing housing to the Claimant.3. Group 3 Requestors may request wage information regarding a Claimant who has authorized release of wages information. However, the information will be redacted and is only released to the Claimant. The Claimant is responsible for providing it to the Requestor. The records may be certified upon request and will be invoiced as appropriate. Group 3 Requestors are credit issuers, currently including mortgage holders, credit issuers, and private landlords.

BR.1038 Customer

Information Requests

Confidential Records Requests

FR.1012 Depending on requestor certain data fields (SSN, Names, Employers) may be removed from the records request provided to the requestor.

BR.1039 Customer

Information Requests

Confidential Records Requests

FR.1012 Social Security numbers

BR.1040 Customer

Information Requests

Confidential Records Requests

FR.1013 First Name, Last Name

BR.1041 Customer

Information Requests

Confidential Records Requests

FR.1014 Statement required on the information provided to the requestor to indicate the records are authentic and generated from the system

BR.1042 Customer

Information Requests

Confidential Records Requests

FR.1016 Employer Names

BR.1043 Customer

Information Requests

Confidential Records Requests

FR.1024 The requestor may select a different method of communication then their preferred method of receiving communication when receiving records request

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Number Core Process

Sub Process

Req ID Description

BR.1044 Customer

Information Requests

Confidential Records Requests

FR.1025

Cost for Preparing UC Records: 1-25 Pages $.15 per page 26-50 pages $.15 + 1 hourly rate 51-75 pages $.15 per page + 1.5 hrs rate 76-100 pages $.15 per page + 2 hrs rate 101 and over pages $.15 per page + 2.5 hrs rate

BR.1045 Customer

Information Requests

Confidential Records Requests

FR.1025 Certified copies 1.00 per copy

BR.1046 Customer

Information Requests

Confidential Records Requests

FR.1027 Pay with credit card, check, or money order

BR.1047 Customer

Information Requests

Confidential Records Requests

FR.1028 User may have a preferred method of communication identified in their account but for only this record request need the information provided via different communication method.

BR.1048 Common Common FR.1031 STC payments will be calculated based on hours worked

BR.1049 Common Common FR.1031 The default method is debit card.

BR.1050 Common Common FR.1035 The system shall allow an overpayment to be established on a non-claimant when the recipient of benefits paid after the death of the claimant is identified from the investigation

BR.1051 Common Common FR.1036 Collection procedures for a claimant are terminated once a claimant in an overpayment situation is identified as deceased.

BR.1052 Common Common FR.1036 Once a claimant that has an established overpayment has been classified as „deceased‟, active collection procedures are stopped and the overpayment will remain on file until the „statue of limitations‟ removes it from the system

BR.1053 Common Common FR.1036 Payments can still be applied if someone elects to make payment.

BR.1054 Common Common FR.1036 If the overpayment resides at a collection agency, it is recalled.

BR.1055 Common Common FR.1037 A leasing company may specify their client‟s address as a location on an STC plan application.

BR.1056 Common Common FR.1037 The system shall provide the ability for an employer to specify one or more addresses covered by the STC plan.

BR.1057 Common Common FR.1038 Current retention period is 5 years

BR.1058 Common Common FR.1039 When a monetary redetermination is done and the system will generate notifications to all employers as to their respective chargeability. A UCB-59 form will be mailed to Florida employers and if there are out of state wages involved, an IB-5 will be sent to the transferring state.

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ATTACHMENT C – REQUIREMENTS MATRIX NON-FUNCTIONAL REQUIREMENTS

Number Type Description

NF.0001 Account Management

The system shall provide the ability for an external customer to create a unique account.

NF.0002 Account Management

The system shall provide the ability to define functionality accessible for categories of external customers (i.e., claimants, employers, third-party administrators).

NF.0003 Account Management

The system shall provide the ability to associate external customer accounts with specific permission granted by the "parent customer" account (e.g., an employer granting a third-party administrator access to their records).

NF.0004 Account Management

The system shall provide the ability to maintain an administrator defined list of required fields the customer must complete to create an account (e.g., name, address).

NF.0005 Account Management

The system shall provide the ability to capture customer specific information (e.g. demographics, contact) to be associated to an external customer account.

NF.0006 Account Management

The system shall provide the ability for an external customer to maintain information pertaining to their own account.

NF.0007 Account Management

The system shall provide the ability to define the preferred method of communication for all correspondence associated with the external customer's account.

NF.0008 Account Management

The system shall provide the ability to display an End User Agreement.

NF.0009 Account Management

The system shall provide the ability to require new, registering external customers to agree to an End User Agreement.

NF.0010 Account Management

The system shall provide the ability for an external customer to reset the password associated with their account.

NF.0011 Account Management

The system shall provide the ability for an external customer to specify a preferred language (English, Spanish, Creole).

NF.0012 Account Management

The system shall provide the ability to respond to AWI-generated correspondence without the need for external user account creation.

NF.0013 Correspondence The system shall have the ability to create and update correspondence templates.

NF.0014 Correspondence The system shall utilize approved correspondence templates for use in the development of correspondence.

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Number Type Description

NF.0015 Correspondence The system shall pre-populate correspondence variables based upon template definition (e.g., Claimant Name, Address, Claim Number, etc.).

NF.0016 Correspondence The system shall prevent the User from selecting mutually exclusive variable text within a correspondence template based upon pre-defined business rules (e.g, selecting text for a denial in a document with a determination of eligibility).

NF.0017 Correspondence The system shall provide the capability to perform spelling and grammatical checks on correspondence.

NF.0018 Correspondence The system shall retrieve and replace variable text for unpublished correspondence when the correspondence is reopened for additional editing and when the user makes a request to refresh variable data.

NF.0019 Correspondence The system shall provide the ability to enter free-form text into correspondence.

NF.0020 Correspondence The systems shall provide 'What You See Is What You Get' (WYSIWYG) editing of the correspondence.

NF.0021 Correspondence The system shall increment draft version and update summary data when correspondence is saved.

NF.0022 Correspondence The system shall provide a mechanism for draft correspondence to be routed for review and approval before publishing.

NF.0023 Correspondence The system shall provide the ability to capture comments by a reviewer for correspondence that are not displayed within the correspondence.

NF.0024 Correspondence The system shall include a unique identifier on all correspondence that is published.

NF.0025 Correspondence The system shall store published correspondence in non-editable format (e.g., .pdf).

NF.0026 Correspondence The system shall associate all published correspondence with the appropriate line-of-business record(s) and make it available on-line.

NF.0027 Correspondence The system shall provide the capability to send correspondence without user intervention.

NF.0028 Correspondence The system shall date-time stamp all published correspondence.

NF.0029 Correspondence The system shall provide the capability to override the system generated date-time stamp.

NF.0030 Correspondence The system shall provide the ability to electronically sign correspondence.

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NF.0031 Correspondence The system shall provide the capability to attach existing images/correspondence to new correspondence.

NF.0032 Correspondence The system shall maintain historical summary level information about the correspondence (e.g., status, routing, creation/update, version)

NF.0033 Correspondence The system shall provide the capability to distribute correspondence via a customer/user's preferred method of communication.

NF.0034 Correspondence The system shall provide the capability to notify an external customer based on the external customer's preferred method of communication, when new correspondence is distributed.

NF.0035 Correspondence The system shall log the outcome of the correspondence distribution attempt, if possible. (e.g. was the email, fax sent?)

NF.0036 Correspondence The system shall log the viewing of online correspondence by external customers including date/time viewed.

NF.0037 Correspondence The system shall maintain timers and monitor date sensitive information based upon the time of distribution of the correspondence (e.g., time to appeal, time to pay overpayment).

NF.0038 Correspondence The system shall provide a capability to develop and publish correspondence to multiple recipients within a defined business process (e.g., not developed one recipient at a time)

NF.0039 Correspondence The system shall prevent the update of published correspondence.

NF.0040 Correspondence The system shall have the ability to produce and send corrected correspondence based on previously published correspondence.

NF.0041 Correspondence The system shall support the re-printing of published correspondence.

NF.0042 Correspondence The system shall provide the ability to manually and automatically resend correspondence if a system failure occurs before or during distribution (e.g., smtp failure, internet connection failure)

NF.0043 Correspondence The system shall support portrait and landscape page orientation for correspondence.

NF.0044 Correspondence The system shall provide the ability to print correspondence on multiple pages using both automated and user defined page breaks.

NF.0045 Correspondence The system shall provide the ability to suppress the distribution of published correspondence (i.e., publish correspondence without notification to the external customer).

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NF.0046 Correspondence The system shall provide the ability to print one or more pieces of correspondence without viewing the documents.

NF.0047 Correspondence The system shall generate American Disabilities Act (ADA) compliant correspondence viewable from within the system.

NF.0048 Correspondence The system shall support the printing of correspondence to local or workgroup printer.

NF.0049 Correspondence The system shall support the printing of correspondence in batch at a central location.

NF.0050 Correspondence The system shall support the cleansing of address data to meet current U.S. Postal regulations and standards.

NF.0051 Correspondence The system shall support the generation of correspondence outside of a workflow (adhoc correspondence).

NF.0052 Correspondence The system shall provide the ability to specify archive rules according to retention policies.

NF.0053 Correspondence The system shall provide the ability to perform a keyword search on the content of correspondence.

NF.0054 Correspondence The system shall provide the ability to encrypt correspondence with a minimum of 256-bit encryption.

NF.0055 Correspondence The system shall provide the ability to search for correspondence based upon defined search criteria.

NF.0056 Correspondence The system shall provide the ability to sort and filter on search results for correspondence and correspondence templates.

NF.0057 Correspondence The system shall support the printing of a catalog of all correspondence templates contained within the system.

NF.0058 Correspondence The system shall provide the ability to generate correspondence in an external customer's preferred language (English, Spanish, Creole).

NF.0059 Database Architecture

The system shall employ a relational database.

NF.0060 Database Architecture

The system shall employ a data model which enforces referential integrity.

NF.0061 Database Architecture

The system shall employ one defined set of data standards (e.g., consistent data schema, data element, data class, field lengths, data tables, view naming conventions).

NF.0062 Database Architecture

The system shall provide consistency and validity checks on data elements at the database level.

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NF.0063 Database Architecture

The system shall provide the ability to modify existing record attributes while maintaining referential integrity.

NF.0064 Database Architecture

The system shall provide the ability to associate supporting documentation (e.g., scanned documents) with a system record.

NF.0065 Database Architecture

The system shall provide a warning when allocated record storage volume approaches an administrator defined limit.

NF.0066 Database Architecture

The system shall provide a data history in accordance with state and federal law as well the AWI Electronic Records Retention Policy (7 years is the general requirement except where otherwise indicated).

NF.0067 Database Architecture

The system shall provide the ability to archive records (i.e., remove from active system) based on administrator defined criteria.

NF.0068 Database Architecture

The system shall provide the ability to return archived records to the active system based on user request and/or administrator defined criteria.

NF.0069 Development And Support Services

The system shall allow for maintenance and support activities to be carried out while the application and supporting systems are on line (e.g., "Hot" backup procedures).

NF.0070 Development And Support Services

The system shall include tools for automated scheduling of system support events (e.g., data backup, external interface processing, batch processing).

NF.0071 Development And Support Services

The system shall include tools for comparing monitoring results against historical measures.

NF.0072 Development And Support Services

The system shall include tools for customizing the system (e.g., adding functionality, modifying existing functionality, modifying configuration settings).

NF.0073 Development And Support Services

The system shall include tools for monitoring and reporting capacity and performance for all system components.

NF.0074 Development And Support Services

The system shall include tools to allow remote system administration.

NF.0075 Development And Support Services

The system shall include tools to create and maintain online help content specific to the functionality accessed (e.g., data field information, business rules related to the functionality, general operation).

NF.0076 Development And Support Services

The system shall provide a mechanism for recording and viewing system errors and warnings.

NF.0077 Development And Support Services

The system shall provide a warning when definable performance and storage thresholds are being approached.

NF.0078 Development And Support Services

The system shall provide a mechanism to notify the system administrator when definable performance and storage thresholds are exceeded.

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NF.0079 Development And Support Services

The system shall provide the ability to alert appropriate users to system events (e.g., system status, maintenance outages, shutdown advisories).

NF.0080 Development And Support Services

The system shall provide the ability to assign a severity level to a system exception.

NF.0081 Development And Support Services

The system shall provide the ability to capture and report system exceptions.

NF.0082 Development And Support Services

The system shall provide the ability to maintain and display metrics of system activity (e.g., numbers of, types of users, search statistics, response times, system recovery time).

NF.0083 Development And Support Services

The system shall provide the ability to track the reason for system failures.

NF.0084 Development And Support Services

The system shall support the centralized storage of business and technical metadata.

NF.0085 Disaster Recovery The system shall provide full and incremental data backup and recovery capabilities.

NF.0086 Disaster Recovery The system shall include recovery procedures for all backups taken.

NF.0087 Disaster Recovery The system shall support, when recovery from the backup is being performed, restoration of data and services on a priority basis, such that priority data are accessible while the recovery is completed.

NF.0088 Disaster Recovery The system shall ensure that no data (zero data loss) is lost through the service in any event.

NF.0089 Disaster Recovery The system shall include tools for system backups and restores (e.g., data backup, system configuration backup).

NF.0090 Disaster Recovery The system shall in the event of loss of service have a Recovery Time Objective (RTO) no greater than 72 hours.

NF.0091 Disaster Recovery The system shall in the event of loss of service have a Recovery Point Objective (RPO) no greater than 24 hours.

NF.0092 Events And Scheduling

The system shall provide the ability to schedule events (e.g., reminders, notification generation, business process execution).

NF.0093 Events And Scheduling

The system shall provide the ability to schedule an appointment. (e.g., date, time, location, participants)

NF.0094 Events And Scheduling

The system shall provide the ability to associate comments with scheduled events.

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NF.0095 Events And Scheduling

The system shall provide the ability to associate the scheduled event with a system record (e.g., case record to an appointment).

NF.0096 Events And Scheduling

The system shall provide the ability to attach documentation to the scheduled appointment.

NF.0097 Events And Scheduling

The system shall provide the ability to notify a user of a scheduled event based on user-defined criteria (e.g., reminder time, delivery mechanism).

NF.0098 Events And Scheduling

The system shall provide the ability to modify existing scheduled events (e.g., begin date, end date, frequency, business process specific information).

NF.0099 Events And Scheduling

The system shall provide the ability to suspend a scheduled event.

NF.0100 Events And Scheduling

The system shall provide the ability to cancel a scheduled event.

NF.0101 Events And Scheduling

The system shall provide the ability to maintain historical information related to scheduled events.

NF.0102 Events And Scheduling

The system shall provide the ability to maintain user-defined calendars and dates specific to business functionality (e.g., time off, work hours, review dates).

NF.0103 Events And Scheduling

The system shall provide the ability to execute system events based on a user-configurable schedule.

NF.0104 Events And Scheduling

The system shall provide the ability to generate appointment confirmation notifications.

NF.0105 Events And Scheduling

The system shall provide the ability to maintain user-defined calendar information specific to business processes.

NF.0106 Imaging The system shall provide the ability to interface with imaging/scanning software.

NF.0107 Imaging The system shall provide the ability to accept direct fax-to-image.

NF.0108 Imaging The system shall provide the ability to accept direct email-to-image.

NF.0109 Imaging The system shall provide the ability for an administrator to create and maintain a list of document types.

NF.0110 Imaging The system shall provide the ability for an administrator to create and maintain relationships between document types and work queues/work items.

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NF.0111 Imaging The system shall provide the ability to identify the document type and appropriate line-of-business record/case file of any system-generated correspondence without user intervention (e.g., barcode).

NF.0112 Imaging The system shall provide the ability to capture metadata (indexing) information for documents.

NF.0113 Imaging The system shall provide the ability to update metadata (indexing) information for documents.

NF.0114 Imaging The system shall provide the ability to manage individual document pages (e.g., reorder, delete, merge, append, separate).

NF.0115 Imaging The system shall provide the ability to manipulate document images (e.g., magnify, rotate, etc.).

NF.0116 Imaging The system shall provide the ability to manually associate unsolicited correspondence to the appropriate line-of-business record/case file.

NF.0117 Imaging The system shall provide the ability to route imaged correspondence to any work queue.

NF.0118 Imaging The system shall provide the ability to route unidentifiable correspondence to specialized personnel for identification.

NF.0119 Imaging The system shall provide the ability to prevent multiple copies of the same document from being imaged.

NF.0120 Imaging The system shall provide the ability to view multi-page (including double-side) correspondence as one document.

NF.0121 Imaging The system shall provide the ability to associate an image of an envelope, including postmark, with the correspondence it contained.

NF.0122 Imaging The system shall provide the ability to redact information contained on imaged documents.

NF.0123 Imaging The system shall provide the ability to view redacted information on imaged documents.

NF.0124 Interfaces And Interoperability

The system shall provide the ability to export data from the system in multiple formats (e.g, csv, fixed length ASCII, tab-delimited).

NF.0125 Interfaces And Interoperability

The system shall provide the ability to import data into the system in multiple formats (e.g, csv, fixed length ASCII, tab-delimited).

NF.0126 Interfaces And Interoperability

The system shall provide the ability to maintain external system information for interfaces (e.g., connection strings, file paths).

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NF.0127 Interfaces And Interoperability

The system shall provide the ability to transmit/receive imported/exported data through multiple methods (e.g., file output, web service, single and batch transactional (e.g., ICON)).

NF.0128 Interfaces And Interoperability

The system shall have the ability to provide remote interfacing and interoperability with all remote offices and telecommuters.

NF.0129 Interfaces And Interoperability

The system shall provide the ability to generate and execute scripts to import and export data.

NF.0130 Interfaces And Interoperability

The system shall provide the ability to present a result list for data imports and exports (e.g., success or failure, time started, time completed).

NF.0131 Interfaces And Interoperability

The system shall provide the ability to report on interface transmissions (e.g., total number of records loaded, date of interface transmission, amount of time to execute the interface transmission, errors, failures).

NF.0132 Interfaces And Interoperability

The system shall provide the ability to restart an interface transmission from a specific point (e.g., restart at failed record, restart from beginning).

NF.0133 Interfaces And Interoperability

The system shall associate information received via interface with the line-of-business record which generated the information request.

NF.0134 Interfaces And Interoperability

The system shall support exchange of bulk data information to be printed and mailed.

NF.0135 Interfaces And Interoperability

The system shall support the acceptance of credit card payments.

NF.0136 Notes The system shall provide the ability to enter and display notes.

NF.0137 Notes The system shall provide the ability to maintain user-defined note types (e.g., system generated, manually entered, comment).

NF.0138 Notes The system shall provide the ability to sort notes based on the characteristics of the note (e.g., date created, type of note).

NF.0139 Notes The system shall provide the ability for “threading” notes.

NF.0140 Notes The system shall provide word processing functionality for the entry and manipulation of text data (e.g., word wrap, spell check, font control).

NF.0141 Notes The system shall provide the ability to automatically populate case notes in associated records with details of generated notifications (e.g., user ID, type, date and time sent, recipient, format of transmission).

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NF.0142 Notes The system shall provide the ability to display notes based on classification (e.g., internal) and status (e.g., active).

NF.0143 Notes The system shall provide the ability to filter notes based on user-defined classifications (e.g., internal, external).

NF.0144 Notes The system shall provide the ability to generate user-configurable notes based on system events (e.g., issues/flags associated with a case).

NF.0145 Notes The system shall provide the ability to modify/delete notes.

NF.0146 Policies And Standards

The system shall comply with NIST Special Publication 800-53 - Recommended Security Controls for Federal Information Systems and Organizations, as revised, for moderate-impact information systems.

NF.0147 Policies And Standards

The system shall comply with the Americans with Disabilities Act (Section 508 Standards).

NF.0148 Policies And Standards

The system shall comply with the Florida Accessible Electronic and Information Technology Act.

NF.0149 Policies And Standards

The system shall ensure all automated interfaces with external partners shall adhere to the privacy and security policies established between the external partner and UC for the exchange of data.

NF.0150 Policies And Standards

The system shall provide data security with regard to electronic privacy and personal health information according to Health Insurance Portability and Accountability Act (HIPAA) regulations.

NF.0151 Record Management And Audit

The system shall maintain the proper audit information for each record/document recording the date/time the action occurred, the user performing the action, and the data impacted by the action.

NF.0152 Record Management And Audit

The system shall provide audit trail functionality to record data output and its intended destination.

NF.0153 Record Management And Audit

The system shall provide audit trail functionality to record data import, its source, and its point of entry.

NF.0154 Record Management And Audit

The system shall provide audit trail functionality for all system and user generated notifications (e.g., user, date and time, type).

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NF.0155 Record Management And Audit

The system shall produce audit records that contain sufficient information to, at a minimum, establish what type of event occurred, when (date and time) the event occurred, where the event occurred, the source of the event, the outcome (success or failure) of the event, and the identity of any user/subject associated with the event.

NF.0156 Record Management And Audit

The system shall provide the ability to display audit-trail information by entity, which includes data actions such as read, write, update and delete, archiving and printing, including date, time and function of the data action.

NF.0157 Record Management And Audit

The system shall allow administrators to select which auditable events are to be audited by specific components of the system.

NF.0158 Record Management And Audit

The system shall provide the ability for a system administrator to independently select and review the actions of any one or more users, including privileged users.

NF.0159 Record Management And Audit

The system shall provide the ability to configure a retention schedule for records and documents.

NF.0160 Record Management And Audit

The system shall alert designated organizational officials in the event of an audit processing failure.

NF.0161 Record Management And Audit

The system shall provide the ability to invoke a system shutdown in the event of an audit system failure, unless an alternative audit capability exists (i.e., if audit tracking can no longer be performed).

NF.0162 Record Management And Audit

The system shall protect audit information and audit tools from unauthorized access, modification, and deletion.

NF.0163 Record Management And Audit

The system shall provide the capability to automatically process audit records for events based on selectable event criteria.

NF.0164 Record Management And Audit

The system shall use an internal system clock to generate time stamps for audit records.

NF.0165 Reporting The system shall provide the ability to report on any data element in the system.

NF.0166 Reporting The system shall provide the ability to generate reports based on report specific user defined parameters.

NF.0167 Reporting The system shall provide the ability to execute on-demand reports.

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NF.0168 Reporting The system shall provide on-line reporting and query capability with the ability to reference a data dictionary.

NF.0169 Reporting The system shall provide the ability to allow users to design on-demand reports.

NF.0170 Reporting The system shall allow users to modify report queries on-line.

NF.0171 Reporting The system shall provide the ability to guide a user step-by-step through report creation.

NF.0172 Reporting The system shall include graphical report layout tools to assist users in formatting reports and queries.

NF.0173 Reporting The system shall provide the ability to include run-time parameters for ad-hoc reports.

NF.0174 Reporting The system shall provide the ability to sort, group and filter the data in a report.

NF.0175 Reporting The system shall provide the ability to report based on calendar year, fiscal year (e.g., federal or state), and performance year data.

NF.0176 Reporting The system shall provide the ability to report on unrestricted date ranges within the limits of available data.

NF.0177 Reporting The system shall provide the ability for year-to-year, month-to-month, period-to-period, year to date and life to date comparisons on reports.

NF.0178 Reporting The system shall provide the ability to create reports with defined calculations.

NF.0179 Reporting The system shall provide the ability to generate reports that include user designed graphs and charts (e.g., organizational charts, line graphs, pie charts, regression lines).

NF.0180 Reporting The system shall provide the ability to categorize user defined reports into user defined categories.

NF.0181 Reporting The system shall provide the ability to indicate a report contains confidential data (e.g., disclaimer notice across the bottom of the report).

NF.0182 Reporting The system shall allow ad-hoc report/query definitions to be stored in public libraries for use by other users.

NF.0183 Reporting The system shall maintain a consistent interface to all reports (e.g., single reporting tool for designing ad-hoc and on-demand reports, generation of report is executed from the same reporting tool).

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NF.0184 Reporting The system shall provide the ability to schedule a report to run without user intervention if certain user defined conditions are met.

NF.0185 Reporting The system shall provide the ability for processing reports in batch.

NF.0186 Reporting The system shall execute on-line reports in the background and allow users to continue working.

NF.0187 Reporting The system shall provide the ability for a user to view the progress of any report.

NF.0188 Reporting The system shall allow a system administrator to set thresholds for query workload (e.g., time limits) that provide notification to administrators.

NF.0189 Reporting The system shall provide the ability to cancel a query job without user intervention if it fails to meet system administrator defined criteria (e.g., time limits).

NF.0190 Reporting The system shall allow a user or an administrator to delete user created reports.

NF.0191 Reporting The system shall support report distribution based on reporting conditions, such as user defined data values.

NF.0192 Reporting The system shall support portrait and landscape page orientation for reports.

NF.0193 Reporting The system shall provide the ability to print preview reports.

NF.0194 Reporting The system shall provide the ability to define control breaks and number of lines per page limits.

NF.0195 Reporting The system shall provide the ability to print a range of pages.

NF.0196 Reporting The system shall provide the ability to route reports to various network printers as defined by a user.

NF.0197 Reporting The system shall provide the ability to specify the number of copies of a report to be printed.

NF.0198 Reporting The system shall provide the ability to direct reports to multiple outputs including email, screen, printer, file.

NF.0199 Reporting The system shall provide users the means of specifying form of output and distribution for reports (e.g., distribute to named users through email, print at local printer, print at remote printer, fax, distribute as data file through specified medium of transmission, email, etc.).

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NF.0200 Reporting The system shall provide the ability to save report results in various formats (e.g., Microsoft Word, ASCII files, Microsoft Excel, Text files (.txt), PDF format, HTML, XML).

NF.0201 Reporting The system shall support On-line Analytical Processing (OLAP) extraction, transmission, and formatting as it relates to reporting.

NF.0202 Reporting The system shall provide a user configurable dashboard utilizing on-demand queries and standard reports to provide information to the user in a drill-down manner.

NF.0203 Reporting The system shall provide the ability for an administrator to require the archiving of data used to produce a report.

NF.0204 Reporting The system shall provide a mechanism for archiving (storing in read-only mode) the data used to produce reports which have been marked as requiring archive.

NF.0205 Search And Navigation

The system shall provide the ability to open multiple screens/windows.

NF.0206 Search And Navigation

The system shall provide the ability to access the menu structure or a navigation path while executing business functionality.

NF.0207 Search And Navigation

The system shall support the use of user defined short-cut keys to move between modules and menus.

NF.0208 Search And Navigation

The system shall allow navigation between related functionality within a line-of-business record without re-entering the original search criteria.

NF.0209 Search And Navigation

The system shall provide a sequence of screens and fields enabling users to access, modify, skip or jump to other areas of interest for data entry based on the administrator defined navigation.

NF.0210 Search And Navigation

The system shall provide the ability to perform full text searches.

NF.0211 Search And Navigation

The system shall provide the ability to perform keyword searches.

NF.0212 Search And Navigation

The system shall provide the ability to search a range of data values.

NF.0213 Search And Navigation

The system shall provide the ability to execute advanced search functionality from any area within the system.

NF.0214 Search And Navigation

The system shall require at least one search criteria is populated prior to executing a search.

NF.0215 Search And Navigation

The system shall support the use of "wild cards" in search and query functions.

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NF.0216 Search And Navigation

The system shall provide the ability to group search results.

NF.0217 Search And Navigation

The system shall provide the ability to sort search results.

NF.0218 Search And Navigation

The system shall provide the ability to navigate to the appropriate record selected (within the context of the search).

NF.0219 Search And Navigation

The system shall provide the ability to filter search results.

NF.0220 Search And Navigation

The system shall provide the ability to combine multiple search criteria using logical „AND‟, „OR‟ and „BETWEEN‟ operators.

NF.0221 Search And Navigation

The system shall provide the ability to search and retrieve records (or logical groups of records) matching compound search criteria.

NF.0222 Search And Navigation

The system shall allow users to save searches with user-defined names.

NF.0223 Search And Navigation

The system shall provide the ability to include unstructured data in query results (e.g., Microsoft Word documents, Adobe Acrobat files).

NF.0224 Search And Navigation

The system shall display result sets in a paged manner based on a user-defined number of records per page.

NF.0225 Search And Navigation

The system shall provide query searching capabilities that can be used to search within a result set.

NF.0226 Search And Navigation

The system shall provide the ability to perform advanced searches based on configurable criteria.

NF.0227 Search And Navigation

The system shall provide the ability to prompt the user to save work in progress.

NF.0228 Search And Navigation

The system shall provide the ability to specify the limit of the maximum number of records retrieved by a single page query.

NF.0229 Search And Navigation

The system shall provide a user with the total number of records found and total number of unique records found matching the user's query.

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NF.0230 Security

The system shall enforce display, entry, modification, deletion, and exchange of information using the Principle of Least Privilege (A basic principle in information security that holds that entities (people, processes, devices) should be assigned the fewest privileges consistent with their assigned duties and functions. For example, the restrictive "need-to-know" approach defines zero access by default and then opens security as required.). .

NF.0231 Security The system shall provide access to data and functionality within the system based on administrator configurable security role(s) assigned to the user (e.g., access to data, access to documents, access to audit trail information, access to program information, access to financial data).

NF.0232 Security The system shall provide access to data and functionality at the most granular level available (i.e. field level for data and screen access, document type for documents, individual menu item for functionality).

NF.0233 Security The system shall provide varying levels of permission to access data and functionality. Permissions shall include no access, view only access, create access, update access, and delete access.

NF.0234 Security The system shall provide the ability to establish standard "user profiles" consisting of one or more security roles from which individual users may inherit privileges.

NF.0235 Security The system shall provide the ability for an administrator to modify the roles of a single user or group of users without modifying the original profile or role.

NF.0236 Security The system shall provide the ability to assign role(s) to users effective for a specified date range.

NF.0237 Security The system shall provide a single integrated logon to access all functionality within the system.

NF.0238 Security The system shall not display a password in cleartext.

NF.0239 Security The system shall provide a warning of password expiration based on an administrator configurable number of days prior to actual expiration .

NF.0240 Security The system shall provide the user with a final warning to change his/her password prior to password expiration.

NF.0241 Security The system shall automatically disable the user account when the administrator configurable number of unsuccessful logon attempts is exceeded.

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NF.0242 Security The system shall provide the ability to limit user logon to one workstation at a time.

NF.0243 Security The system shall provide the capability to limit the number of concurrent sessions for each user account to an administrator configurable number.

NF.0244 Security The system shall notify the user, upon successful logon (access), of the date and time of the last logon (access).

NF.0245 Security The system shall display an approved notification message before granting access to the system.

NF.0246 Security The system shall retain the notification message on the screen until users take explicit actions to log on to or further access the information system.

NF.0247 Security The system shall generate a unique session identifier for each session and only recognize system-generated session identifiers.

NF.0248 Security The system shall prevent further access to the system by ending a session and deleting the session id after an administrator configurable period of inactivity or based on user actions (e.g. logout, close browser)

NF.0249 Security The system shall provide a readily observable logout capability on all screens/pages.

NF.0250 Security The system shall provide the capability for an administrator to create/modify user and external customer accounts.

NF.0251 Security The system shall provide the ability to associate a user with a primary and secondary business unit within the organization.

NF.0252 Security The system shall provide the capability for an administrator to reset a user's password without knowing the original password.

NF.0253 Security The system shall provide the capability for an administrator to require a user to reset their password on the next successful logon.

NF.0254 Security The system shall prevent the creation of duplicate user accounts.

NF.0255 Security The system shall provide the ability to enforce administrator configurable security parameters (e.g, password strength, expiring passwords, lockout attempts, inactivity timeframes, etc).

NF.0256 Security The system shall provide the ability to log security events (e.g., failed/successful logon attempts, amendment of user rights, inactivation of users).

NF.0257 Security The system shall have the capability for an administrator to revoke user access for an individual user or group of users.

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NF.0258 Security The system shall have the capability for an administrator to suspend user access for an individual user or group of users.

NF.0259 Security The system shall have the capability for an administrator to force logout for an individual user or group of users.

NF.0260 Security The system shall provide the ability to deactivate user accounts after an administrator configurable defined time of inactivity (days/weeks).

NF.0261 Security The system shall provide the ability to generate automatic notification of locked user accounts to a security administrator.

NF.0262 Security The system shall provide the ability to report on user information (e.g., account status, assigned roles/permissions, user activity history, history of security profile changes for a user).

NF.0263 Security The system shall provide the ability to track and report inactive user accounts for specified time periods.

NF.0264 Security The system shall provide the ability to administer user security based on organizational unit.

NF.0265 Security The system shall support Secure Sockets Layer (SSL).

NF.0266 Security The system shall support Secure Shell (SSH).

NF.0267 Security The system shall support IP Protocol Security extension (IPSec).

NF.0268 Security The system shall support S/MIME for email communications.

NF.0269 Security The system shall support at a minimum 256-bit cryptography.

NF.0270 Security The system shall encrypt data transmission information (e.g., URLs, query strings, connection strings).

NF.0271 Security The system shall provide the ability to encrypt sensitive data on the data layer.

NF.0272 Security The system shall maintain the integrity and confidentiality of information during aggregation, packaging, and transformation in preparation for transmission.

NF.0273 Security The system shall protect the integrity and confidentiality of transmitted information.

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NF.0274 Security The system shall protect the integrity and confidentiality of information at rest.

NF.0275 Security The system shall provide the ability to virus scan uploaded files using Agency-approved virus scanning software.

NF.0276 Security The system shall enforce approved authorizations for controlling the flow of information within the system and between interconnected systems.

NF.0277 Security The system shall ensure transactions and messages are accurately received as they were sent and information is not altered by non-authorized individuals.

NF.0278 Security The system shall provide access control that permits or denies access to the application, information, or other resources, based on parameters such as the identity of the source and the target.

NF.0279 Security The system shall prevent unauthorized information transfer.

NF.0280 Security The system shall monitor and control communications at the external boundary of the system and at key internal boundaries within the system.

NF.0281 Security The system shall route all access through a dedicated, managed interface for purposes of access control and auditing.

NF.0282 Security The system shall prevent discovery of specific system components (or devices) composing a managed interface.

NF.0283 Security The system shall implement host-based boundary protection mechanisms for servers, workstations, and mobile devices.

NF.0284 System Architecture The system shall support 24x7x365 availability.

NF.0285 System Architecture The system shall support 99.99% availability, excluding planned maintenance, calculated on an annual basis.

NF.0286 System Architecture The system shall support access from multiple locations to include all AWI offices as well as telecommuters.

NF.0287 System Architecture The system shall be designed in a modular architecture which corresponds to the business processes in order to support a phased implementation.

NF.0288 System Architecture The system shall employ reusable application components.

NF.0289 System Architecture The system architecture shall be fault tolerant.

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NF.0290 System Architecture The system shall integrate with secure inbound and outbound Exchange/Outlook email technology.

NF.0291 System Architecture The system shall integrate with inbound and outbound fax technology.

NF.0292 System Architecture The system shall integrate with inbound and outbound Integrated Voice Response (IVR) technology.

NF.0293 System Architecture The system shall provide an integrated document and content management repository.

NF.0294 System Architecture The system shall provide integrated document imaging technology including print-to-image.

NF.0295 System Architecture The system shall provide integrated error and exception handling capabilities.

NF.0296 System Architecture The system shall provide the ability to integrate with third-party applications (e.g., Microsoft Office, Adobe Acrobat).

NF.0297 System Architecture The system shall provide a business-rules engine that includes a business rules repository (e.g., claimant eligibility rules).

NF.0298 System Architecture The system shall allow for changes to administrator defined business rules without programming modifications.

NF.0299 System Architecture The system will provide the capability to create and maintain program types and fund codes (along with associated business rules) without programming modifications.

NF.0300 System Architecture The system shall provide the ability to track business rule parameters for different time periods (temporal maintenance of parameters).

NF.0301 System Architecture The system shall provide the ability to maintain administrator defined parameters to drive business functionality. Modifications to parameter values shall not require programming changes.

NF.0302 System Architecture The system shall provide the ability to establish and maintain parameters to be used globally.

NF.0303 System Architecture The system shall provide the ability to establish and maintain parameters to be used locally within each business unit.

NF.0304 System Architecture The system shall provide the ability for an authorized user to create, modify, and inactivate look-up values including both codes and code values.

NF.0305 System Architecture The system shall provide the ability to "post" data transactions real time.

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NF.0306 System Architecture The system shall provide the ability to "roll back" non-committed transactions in the event of a system failure.

NF.0307 System Architecture The system shall provide the ability to integrate with a central high speed printing facility.

NF.0308 System Architecture The system shall support centralized process scheduling mechanisms.

NF.0309 System Architecture The system shall support presenting links to external websites.

NF.0310 System Architecture The system shall provide the ability to accommodate subsequent development, change of business process, access channel, and scalability.

NF.0311 System Architecture The system shall provide the ability to support changes in transaction volumes without the need for software upgrades/migrations or code reengineering (i.e., increased/decreased hardware only).

NF.0312 System Architecture The system shall provide the ability to deploy new functionality to the system, without impacting existing non-related functionality.

NF.0313 System Architecture The system shall be architected to ensure the failure of any end user devices, including workstations or printers, does not impact the operation or performance of other devices.

NF.0314 System Architecture The system shall provide server failover management for both application server(s) and database server(s).

NF.0315 System Architecture The system shall provide a transactional response time of no more than 3 seconds excluding network latency.

NF.0316 System Architecture The system shall support at a minimum 1600 concurrent users at initial deployment.

NF.0317 System Architecture The system shall support at a minimum 200,000 concurrent external customers at initial deployment.

NF.0318 System Architecture The system shall support the assignment of priority to system functions (i.e., search, exports, backup, etc).

NF.0319 System Architecture The system shall support at a minimum 3.6 million claims annually at initial deployment.

NF.0320 System Architecture The system shall support at a minimum 1.5 million claimants annually at initial deployment.

NF.0321 System Architecture The system shall support at a minimum 250,000 appeals annually at initial deployment.

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NF.0322 Usability The system shall provide consistency and validity checks on data elements at the point of data entry.

NF.0323 Usability The system must display a meaningful error message.

NF.0324 Usability The system shall provide the ability to display meaningful descriptions in the place of system codes (e.g., 'Male' instead of 'M').

NF.0325 Usability The system shall provide the ability to associate forms, documentation, and reports to specific types of notifications.

NF.0326 Usability The system shall provide a positive acknowledgement that data entry has been accepted.

NF.0327 Usability The system shall provide administrator configurable messages to the user in the event of a system error (e.g., technical information, resolution required).

NF.0328 Usability The system shall provide the ability to drill down from summary balances to supporting detail transactions and drill up from detailed transactions to the summary balance.

NF.0329 Usability The system shall provide the ability to establish administrator defined business rules for the generation of notifications to appropriate entities (e.g., UC staff, claimants, referring sources) for needed actions (e.g., follow-up required, need for data or documentation, scheduled appointment) without user intervention.

NF.0330 Usability The system shall provide the ability to establish and maintain a standard set of administrator defined type codes for creating scheduled events.

NF.0331 Usability The system shall provide the ability to facilitate rapid data entry for large volume or high-speed data entry requirements. This includes the ability to use the keyboard to progress through fields on the screen.

NF.0332 Usability The system shall provide the ability to identify the method of transmission for each type of notification (e.g., paper, electronic).

NF.0333 Usability The system shall provide the ability to maintain administrator defined business rules specific to tracking information across multiple time zones (e.g., calendaring with the ability to reconcile 9:00 AM ET is 8:00 AM CT).

NF.0334 Usability The system shall provide the ability to maintain administrator defined notifications based on business processes and system events.

NF.0335 Usability The system shall provide the ability to save work in progress.

NF.0336 Usability The system shall provide the ability to complete work in progress.

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NF.0337 Usability The system shall provide the ability to modify previously saved work in progress.

NF.0338 Usability The system shall provide the ability to execute "copy / paste" functionality with third-party applications (e.g., Microsoft Word).

NF.0339 Usability The system shall utilize colors, other visual and non-visual aids to facilitate the ease-of-use of system functions (e.g., data entry/section errors are presented in red for easy detection).

NF.0340 Usability The system shall provide case management functionality.

NF.0341 Usability The system shall provide the ability to remove incomplete external customer records after an administrator defined time frame.

NF.0342 Usability The system shall provide the capability to present all screens to external customers in their preferred language (i.e., English, Spanish, Creole).

NF.0343 Usability The system shall provide the ability for an external customer to upload and attach electronic documents to a record.

NF.0344 Usability The system shall provide the ability for a user to upload and attach electronic documents to a record.

NF.0345 Usability The system shall provide a mechanism for a user to enter any information that is allowed to be entered by an external customer.

NF.0346 Usability The system shall provide the capability to display any data stored within the system.

NF.0347 Usability The system shall provide the ability to confirm entered information prior to final submission.

NF.0348 Workflow The system shall have the capability to maintain workflows and work queues.

NF.0349 Workflow The system shall provide the ability to create new workflows.

NF.0350 Workflow The system shall provide the ability to define workflow routes and associated details based on defined business processes.

NF.0351 Workflow The system shall provide the ability to route a work item within the administrator defined workflow.

NF.0352 Workflow The system shall provide the ability to maintain an administrator defined set of required documentation needed to proceed to the next step in the workflow.

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NF.0353 Workflow The system shall provide the ability to modify workflow routes which are in the production environment.

NF.0354 Workflow The system shall provide the ability to manually reassign work items which are “in progress” to the correct workflow step at the time a production workflow is modified.

NF.0355 Workflow The system shall provide the ability to apply version control to workflows.

NF.0356 Workflow The system shall provide the ability to maintain an administrator defined list of work item type codes.

NF.0357 Workflow The system shall provide the ability to assign administrator defined rules to work item type codes.

NF.0358 Workflow The system shall provide the ability to define review periods based on work item code.

NF.0359 Workflow The system shall provide the ability to organize work items into work queues based on administrator defined rules.

NF.0360 Workflow The system shall provide the ability to “turn-on” / “turn-off” review steps in a workflow based on administrator defined criteria (e.g., by user, by business process).

NF.0361 Workflow The system shall provide the ability to assign workflow users to specific work queues.

NF.0362 Workflow The system shall provide the ability to retrieve and assign unassigned work items.

NF.0363 Workflow The system shall provide the ability to assign work items to users based on pre-defined business rules.

NF.0364 Workflow The system shall provide the ability to assign priority to work items based on administrator defined business rules.

NF.0365 Workflow The system shall provide the ability to establish administrator defined business rules to prevent assignment of work to a user based on user availability (e.g., vacation, sickness, existing work-load).

NF.0366 Workflow The system shall provide the ability to set user properties for work queues (e.g., duration of access to queue, queue functions assigned to the user).

NF.0367 Workflow The system shall provide the ability to create work items from system events and user-initiated events.

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NF.0368 Workflow The system shall provide the ability to initiate a workflow through the receipt of an electronic form or occurrence of a system event (e.g., uploaded form, imaged documentation, receipt of referral, appointment scheduled, receipt of requested documentation).

NF.0369 Workflow The system shall integrate with document management functionality to cross-reference documentation with the appropriate work item.

NF.0370 Workflow The system shall provide the ability to issue notifications as new documentation is associated with the work item.

NF.0371 Workflow The system shall provide the ability to automatically move the work item to the next step in the workflow once required documentation has been received and associated with the work item.

NF.0372 Workflow The system shall provide the ability to move work items between workflow steps based on administrator defined workflow rules.

NF.0373 Workflow The system shall provide the ability to trigger a change in the work item based on the change to the related line-of-business record.

NF.0374 Workflow The system shall provide the ability to move work items to the next step in the workflow once required user actions have been completed (e.g., acceptance, approval, rejection).

NF.0375 Workflow The system shall provide the ability for a user to set work items to a „pend‟ state (indicating the item will not be worked for a period of time).

NF.0376 Workflow The system shall provide the ability to release pended items to an active state based on administrator or user determined business rules.

NF.0377 Workflow The system shall provide the ability to assign work items from one user to another user.

NF.0378 Workflow The system shall provide the ability to add notes to the work item.

NF.0379 Workflow The system shall provide the ability to issue administrator defined time-based reminders (e.g., work item not processed within defined time frames, work item not yet assigned, processing on the work item has not been initiated).

NF.0380 Workflow The system shall provide the ability for a reviewer to reject a work item and return it to the original sender.

NF.0381 Workflow The system shall provide the ability to refer work items to users outside of the assigned workflow.

NF.0382 Workflow The system shall provide the ability to close a work assignment based on administrator defined business rules.

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NF.0383 Workflow The system shall provide the ability for supervisors to monitor work items within a workflow.

NF.0384 Workflow The system shall provide the ability to display the current location (e.g., step in process, user inbox) of a work item.

NF.0385 Workflow The system shall provide the ability to query workflows, based on administrator defined criteria, to find a specific work item.

NF.0386 Workflow The system shall provide the ability to report on current status of workflow items (e.g., listing by work items and location in workflow, listing by staff of all assigned work items, listing of work items and current status, listing of work items by type).

NF.0387 Workflow The system shall provide the ability to sort work items by any work item attributes.

NF.0388 Correspondence The system shall provide a capability to generate each correspondence identified in the functional requirements.

NF.0389 Correspondence The system shall provide a capability to associate each correspondence identified in the functional requirements with the appropriate business process(es)/system interaction enabling the correspondence to be generated without user intervention.

NF.0390 Workflow The system shall maintain a complete audit trail of a work item from generation to closure (e.g., history of the users routing the work item, date and time work item was routed).

NF.0391 Reporting The system shall provide the ability to create database snapshots for historic reporting and audit purposes.

NF.0392 Customer Relationship Management (CRM)

The system shall provide the ability to record IVR delivered information into a call record.

NF.0393 Customer Relationship Management (CRM)

The system shall provide the ability to record user entered information into a call record.

NF.0394 Customer Relationship Management (CRM)

The system shall provide the ability to automatically populate fields based on delivered information from the IVR.

NF.0395 Customer Relationship Management (CRM)

The system shall provide the ability to support multiple templates for different call types.

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NF.0396 Customer Relationship Management (CRM)

The system shall provide the ability for a user to monitor the status of a call record.

NF.0397 Customer Relationship Management (CRM)

The system shall provide the ability to support customization of call record templates.

NF.0398 Customer Relationship Management (CRM)

The system shall provide the ability to consolidate and record all contact activity associated with a customer.

NF.0399 Customer Relationship Management (CRM)

The system shall provide the ability to assign a unique call record number.

NF.0400 Customer Relationship Management (CRM)

The system shall provide the ability to display customizable lists or menus for field completion.

NF.0401 Customer Relationship Management (CRM)

The system shall provide the ability to add notes from a standard call record template of predefined notes.

NF.0402 Customer Relationship Management (CRM)

The system shall provide the ability to edit notes selected from the standard call record template of predefined notes.

NF.0403 Customer Relationship Management (CRM)

The system shall support assignment of status to a call record.

NF.0404 Customer Relationship Management (CRM)

The system shall support assignment of due date and time.

NF.0405 Customer Relationship Management (CRM)

The system shall provide the ability to create a call record history of all actions against a call record.

NF.0406 Customer Relationship Management (CRM)

The system shall provide the ability to manually hand-off a call record to another user.

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NF.0407 Customer Relationship Management (CRM)

The system shall provide the ability to manually assign a call record to a specific user.

NF.0408 Customer Relationship Management (CRM)

The system shall provide the ability to suspend a call record for a predetermined period of time.

NF.0409 Customer Relationship Management (CRM)

The system shall support the ability to link a call record to other call records regardless of status.

NF.0410 Customer Relationship Management (CRM)

The system shall provide the ability for users to search, view and sort workload at any time based on any combination of call record status, date/time range or other call record fields.

NF.0411 Customer Relationship Management (CRM)

The system shall provide the ability for a supervisor to monitor and sort, in real time, workload for any user or group at any time.

NF.0412 Customer Relationship Management (CRM)

The system shall provide the ability to historically search, report on call records based on status, user, group, customer, outcomes, date/time or any other call record field.

NF.0413 Customer Relationship Management (CRM)

The system shall support the ability to reopen a call record that has been closed.

NF.0414 Customer Relationship Management (CRM)

The system shall provide the ability to support call scripts within a call record dynamically generating a user interface designed to guide the user through the problem resolution process.

NF.0415 Call Center / ACD The system shall provide full ACD capability for the existing Agency Unemployment Compensation call centers including skills based routing.

NF.0416 Call Center / ACD The system shall provide the ability to route calls based on caller entered digits or spoken choices (speech recognition).

NF.0417 Call Center / ACD The system shall provide the ability to manage multiple call centers as one virtual call center from a call handling and management perspective.

NF.0418 Call Center / ACD The system shall provide the ability to integrate with outsourced call center providers for the efficient routing and handling of calls.

NF.0419 Call Center / ACD The system shall provide the ability to route calls to back up call centers in the event of an emergency.

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NF.0420 Call Center / ACD The system shall provide the ability to speak to the caller estimated wait time for queued calls.

NF.0421 Call Center / Voice Messaging

The system shall provide the ability for a caller to leave a voice message.

NF.0422 Call Center / ACD The system shall provide the ability for agents to place outbound calls.

NF.0423 Call Center / ACD The system shall provide the ability for callers to request a call back and for these call backs to be automatically placed for handling by call center agents.

NF.0424 Call Center / Workforce Management

The system shall provide a workforce management application for the forecasting of call volume and scheduling of call center agents.

NF.0425 Call Center / ACD The system shall provide the ability to monitor calls in real time.

NF.0426 Call Center / Quality The system shall provide a call center quality application for the scoring of agent activities against quality standards.

NF.0427 Call Center / Call Recording

The system shall provide the capability to record calls for later playback based on a sampling methodology and on demand by agents/supervisors.

NF.0428 Call Center / Call Recording

The system shall provide the ability to search and retrieve recorded calls.

NF.0429 Call Center / Call Recording

The system shall provide the ability to export recorded calls to portable media devices.

NF.0430 Call Center / Data Recording

The system shall provide the ability to record and save applications screens associated with recorded calls for quality purposes.

NF.0431 Call Center / Reporting

The system shall support the ability to report on call center activity in real time.

NF.0432 Call Center / Reporting

The system shall support the ability to report on historical call center activity based on user defined criteria.

NF.0433 Call Center / Reporting

The system shall provide an ad-hoc reporting writer for the call center that consolidates reporting across one or more call center.

NF.0434 Call Center / CTI The system shall provide the capability to provide screen pops on the agent desktop to the appropriate customer record based on Computer Telephony Integration (CTI)-delivered digits (captured from the network or customer entered).

NF.0435 Call Center / CTI The system shall provide the capability to transfer the context of a call, including application screens, along with a transferred call.

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NF.0436 Call Center / CTI The system shall provide the ability to integrate the CRM application with CTI-delivered information.

NF.0437 Call Center / E-mail The system shall provide the ability to manage large volumes of inbound and outbound e-mails with supporting agent desktop tools.

NF.0438 Call Center / Facsimile

The system shall provide the ability to handle large volumes of inbound and outbound facsimiles from the agent desktop.

NF.0439 Call Center / IVR The system shall provide IVR capabilities included natural speech automated speech recognition and text to speech in all mandatory languages (English, Spanish and Creole).

NF.0440 Call Center / IVR The system shall provide a full featured and easy to use graphical IVR scripting application.

NF.0441 Call Center / IVR The system shall provide the ability to easily record and update messages and prompts in all call center systems (on hold messages, IVR voice files, etc.)

NF.0442 Call Center / IVR The system shall support VoiceXML for voice application development.

NF.0443 Call Center / Knowledgebase

The system shall provide an easy to use knowledgebase for the storage and retrieval of customer service related information.

NF.0444 Call Center / Virtual Call Center

The system shall provide the ability to route calls directly to staff or agents at different sites, without any additional on-site equipment.

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ATTACHMENT C – REQUIREMENTS MATRIX INTERFACES

Number Core Process

Sub Process

Activity Title Description Frequency

IR.0001 Claims Claims

(General) 00

Claims Information (AWI-IVR)

The system shall support the exchange of information with an Interactive Voice Response (IVR) system for both initial, continued, and informational claims.

Ad-Hoc

IR.0002 Claims Claims

(General) 00

Occupation Code Information (USDOL

O*NET)

The system shall support the validation of occupation codes via the US Department of Labor O*NET system.

Ad-Hoc

IR.0003 Claims Claims

(General)

00 01 04

Child Support Information (DOR-

CAMS)

The shall support the exchange of claimant, child support deduction, and child support payment information with the Department of Revenue CAMS.

Monthly

IR.0004 Claims Submit Claim 00 Florida Driver's

License Validation (FL DHSMV)

The system shall support the exchange of information with the Department of Highway Safety and Motor Vehicles (DHSMV) system to validate the claimant's identity using their Florida driver's license number. The interface should occur when an account is being created/maintained (if the DL# is changed).

Ad-Hoc

IR.0005 Claims Submit Claim 00 Employment and

Wage Records (FCCC)

The system shall support the exchange of information with the Federal Centralized Claims to receive Military and Federal (UCX/UCFE) employer and wage records that become associated with a claim during the initial claims process. The FCCC is the official source of wage and separation information for both UCX and UCFE programs.

Daily

IR.0006 Claims Submit Claim 00 Employment and Wage Records

(FEDES)

The system shall support the exchange of information with the Federal Employment Data Exchange System (FEDES), a pilot initiative that provides information on federal employment to participating states to help them meet their reporting requirements.

Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

IR.0007 Claims Save [Claim] 00

Alien Worker Eligibility (INS Systematic Alien

Verification for Entitlements (SAVE))

The system shall support the exchange of information with the U.S. Immigration & Naturalization Service (INS). The INS is currently using the SAVE automated (for Online Primary Verification) and manual (for Online Secondary Verification) processes to provide federal, state, and local benefit issuing agencies and institutions with information which will assist them in determining an individual‟s eligibility under Title IV of PRWORA.

Ad-Hoc

IR.0008 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

00 Incarcerated Persons

List (DOC)

The system shall support the exchange of information with the Florida Department of Corrections (DOC) to provide a list of people who are incarcerated in a Florida correctional facility that can be matched with current claimant records to determine if claims are being paid in error.

Weekly

IR.0009 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

00

County Correctional Facilities Incarcerated Persons List (Various

Systems)

The system shall support the exchange of information with the county-level incarceration facilities to provide a list of people who are incarcerated in a county correctional facility that can be matched with current claimant records to determine if claims are being paid in error. (proposed)

Weekly

IR.0010 Benefit

Payment Control

Lottery 00 State-Owed Debts

(Lottery)

The system shall support the exchange of information with external systems as necessary to provide a listing of all active state-owed debts (overpayments).

Monthly

IR.0011 Benefit

Payment Control

New Hire Audit

00 New Hire (FL DOR) The system shall support the exchange of information with external systems as necessary to retrieve information on reported new hires.

Monthly

IR.0012 Benefit

Payment Control

New Hire Audit

00 New Hire (US HHS) The system shall support the exchange of information with external systems as necessary to retrieve information on reported new hires.

Monthly

IR.0013 Benefit

Payment Control

Overpayment Write-Off

03 Overpayment Write-

Off Export (DFS - FLAIR)

The system shall provide a mechanism for exporting the overpayment records which are to be written-off in the approved file format.

Quarterly

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Number Core Process

Sub Process

Activity Title Description Frequency

IR.0014 Benefit

Payment Control

Death Audit 00 Death Records (DOH

- Vital Statistics) The shall support the exchange of information with external systems as necessary to capture records of recently deceased persons.

Weekly

IR.0015 Special

Programs (TRA)

Enter Petition 01 TRA Petition (USDOL) The system shall provide the ability to retrieve TRA Petitions from the US DOL.

Daily

IR.0016 Special

Programs (TRA)

Process Application

01 HCTC (IRS) The system shall support the exchange of HCTC data for TRA eligibility information via the IRS system.

IR.0017 Special

Payments

Issue Payment (Certify Weeks)

06 EFT Banking

Information (AWI Banking Institution)

The system shall provide the ability for transmission of banking information via AWIs banking institution.

Ad-Hoc

IR.0018 Special

Payments

Electronic Funds

Transfer (EFT)

00 Debit Card Data

(ACS) The system shall support the exchange of information with the ACS Debit Card system (e.g. customer file, payment file, and reject file).

Daily

IR.0019 Special

Payments

Electronic Funds

Transfer (EFT)

00 EFT Data (EFT

Vendor - ACH.PPD Format)

The system shall provide the ability to exchange EFT payment information with the Electronic Funds Transfer (EFT) vendor.

Daily

IR.0020 Special

Payments

Electronic Funds

Transfer (EFT)

01

Bank Routing Information (Federal Reserve E-Payment Routing Directory)

The system shall exchange information with the federal reserve e-payment routing directory to identify the banking institutions with their corresponding routing numbers.

Ad-Hoc

IR.0021 Special

Payments

Electronic Funds

Transfer (EFT)

03 Bank Account

Validation (EFT - Vendor)

The system shall support the exchange of information with banking institutions to validate claimant provided bank account information when the claimant has chosen to accept benefit payments via Electronic Funds Transfer (EFT).

Ad-Hoc

IR.0022 Special

Payments Duplicate Affidavit

05 Warrant Images (AWI Banking Institution)

The system shall provide the ability for retrieval of cashed warrant images from the AWI Banking Institution.

Ad-Hoc

IR.0023 Special

Payments

Generate Duplicate 1099/49T

00 1099 (IRS) The shall support the exchange of information with external systems as necessary for the transmission of UC 1099 data information.

Annually

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Number Core Process

Sub Process

Activity Title Description Frequency

IR.0024 Appeals Appeals

(General) 00

Audio Records (Manual Export)

The system shall support the exchange of information with a digital audio system to allow user and external customers to download audio files, on demand, from the application/Internet.

Ad-Hoc

IR.0025 Appeals Hearing 02 Audio Records (Digital

Audio Recording System - DARS)

The system shall support the exchange of information with a digital audio system to allow the import and storage of digital audio files as part of each appeal case.

Ad-Hoc

IR.0026 Appeals Special Deputy

18 Special Deputy

Orders (AWI Internet)

The system shall support the exchange of information to export information to the AWI Intranet for Special Deputy Orders and Labor reports / statistics.

IR.0027 Audit Audit

(General) 00

Data Validation Upload

(Unemployment Insurance Electronic

Entry System - UIEES)

The system shall provide a mechanism to generate data validation extracts for Federal Data Validation.

Monthly

IR.0028 Audit

Benefit Accuracy

Measurement (BAM) Weekly Reviews

00 BAM Download

(UIEES) The shall support the exchange of information with external systems as necessary to retrieve selected cases for BAM audit. (Current)

Weekly

IR.0029 Audit

Benefit Accuracy

Measurement (BAM) Weekly Reviews

07 BAM Upload (UIEES) The shall support the exchange of information with external systems as necessary to report investigation results for completed cases. (Proposed)

Ad-Hoc

IR.0030 Audit BTQ -

Quarterly Reports

05 BTQ Upload (UIEES) The shall support the exchange of information with external systems as necessary to report review results based on two agreeing scores (Quarterly Reports). (Proposed)

Ad-Hoc

IR.0031 Audit BTQ - Data Validation

01 Population Validation Download (UIEES)

The shall support the exchange of information with external systems as necessary to retrieve selected populations for data validation. (Proposed)

Ad-Hoc

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Number Core Process

Sub Process

Activity Title Description Frequency

IR.0032 Audit BTQ - Data Validation

04 00

Population Validation Upload (UIEES)

The shall support the exchange of information with external systems as necessary to report validation results for completed populations. (Proposed)

Ad-Hoc

IR.0033 Common Common 00 SSN Validation (Social Security Administration)

The system shall support the exchange of information to validate a claimant's identity using their Social Security Number (SSN). The interface should occur when an account is being created/maintained (if the SSN is changed). Inability to validate an SSN would make a claimant ineligible.

Ad-Hoc

IR.0034 Common Common 00 Warrant Payment Information (DFS -

FLAIR)

The system shall support the exchange of warrant, funds release, and warrant cancellation information with the Department of Financial Services (DFS) system.

Daily

IR.0035 Common Common 00 Employer/Employee Information (DOR -

SUNTAX)

The system shall support the exchange of employer, wage, and employer chargeability information with the Department of Revenue's (DOR) System for Unified Taxation (SUNTAX) system.

Ad-Hoc

IR.0036 Common Common 00 Claims/Claimant

Information (ICON)

The system shall support the exchange of UC program, employer, wage, determination, and state-to-state charge information with the Interstate Connection (ICON) system to allow the exchange of data between states. A vendor (currently ACS) provides 'model code' which states use for interface, re-write, or incorporating the requirements to state specific benefit delivery systems. States are responsible for their own enhancements and maintenance.

Ad-Hoc

IR.0037 Common Common 00 Claimant Information

(AWI-EFM

The system shall support the exchange of claimant (PREP, REA, TRA, Veteran, Job Service Registration, etc.) and Labor Market statistics information with the Agency for Workforce Information‟s (AWI) Employ Florida Marketplace (EFM) system. (a full registration

in the workforce system is required as part of filing a claim)

Ad-Hoc

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ATTACHMENT C – REQUIREMENTS MATRIX REPORTS

Number Core Process

Sub Process

Activity Title Description Frequency

RT.0001 Claims Claims

(General) 00

All Cancelled OS CWC and CWC Claims - Details

(UBDCWCSDI821)

Federal reporting - info includes SSN, who cancelled, claim type, bye, clt name, state

Daily

RT.0002 Claims Claims

(General) 00

All Cancelled OS CWC and CWC Claims - Totals &

Details (UBDCWCSQI821) Federal reporting - totals & details Quarterly

RT.0003 Claims Claims

(General) 00

Claims with Federal Wages Added

The number of claims that had federal wages added to them Daily

RT.0004 Claims Claims

(General) 00

Claims with Military Wages Added

The number of claims that had military wages added to them Daily

RT.0005 Claims Claims

(General) 00

CWC Initial Claims (UBDCWCID5052)

List of all CWC claims filed and if eligible or not as filed, if 13 pending, Ib-4 sent out

Daily

RT.0006 Claims Claims

(General) 00

Daily IB-4 Response Time Elapse (UBMIB4XDI495)

Federal reporting - # of days to work IB-4 (Daily/Quarterly) Daily

RT.0007 Claims Claims

(General) 00

Daily SSA Statistics (Statewide Totals)

No. of claims to HSMV, no. of matches, % matches, no. of mismatches, % mismatches, no. of no data/no claim, % no data/no claim. Includes source (initial claim, SSN change, UIQ direct verification) (Daily/Monthly)

Daily

RT.0008 Claims Claims

(General) 00

Daily Wage Responses (UBDIB4XDI492)

Federal reporting - state wages by SSN sent to and when sent and how many per day

Daily

RT.0009 Claims Claims

(General) 00

Data Count Between States (UBDLADTW652)

Count of data going back and forth between states (continued claims) Ad-Hoc

RT.0010 Claims Claims

(General) 00

Determinations & Letters Cancelled (LISTING1)

Det & Letters cancelled - not sent. Tracks what was cancelled and who cancelled it.

Daily

RT.0011 Claims Claims

(General) 00 ERP Cost Center Report

ERP Report - Totals by Claim Funding Source by Cost Center (Weekly/Monthly)

Weekly

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0012 Claims Claims

(General) 00

ERP Request List (UBDERPRD1183)

List of ERP requests with SSN, letter type, and requestor. This report is an audit trail.

Daily

RT.0013 Claims Claims

(General) 00

ERP Weekly Management Report

Shows totals for ERP type (priority, non priority), available, scheduled, conducted by Hub

Weekly

RT.0014 Claims Claims

(General) 00

ERP Who How Summary Report

ERP Who How Summary Report (Weekly/Monthly/Quarterly/Annually.) Weekly needs to be by calendar week and also by month for weeks with days spanning two different months.

Weekly

RT.0015 Claims Claims

(General) 00

HSMV Statistics (Statewide Totals)

No. of claims to HSMV, no. of matches, % matches, no. of mismatches, % mismatches, no. of no data/no claim, % no data/no claim (Daily/Monthly)

Daily

RT.0016 Claims Claims

(General) 00

HSMV Statistics by County of Residence

HSMV Crossmatch statistics by residential county. Numbers and percentages of matches and mismatches. (Daily, Weekly, Monthly, Quarterly)

Daily

RT.0017 Claims Claims

(General) 00

HSMV Statistics by HUB & Cost Center

HSMV Crossmatch statistics by claim hub and local office cost center. Numbers and percentages of matches and mismatches. (Daily, Weekly, Monthly, Quarterly)

Daily

RT.0018 Claims Claims

(General) 00

IB4 Incoming Wage Response Details (SUBI460D-R34)

IB4 incoming wage response details Daily

RT.0019 Claims Claims

(General) 00

IB-4 Outgoing Request Details

(SUBI460D-R45) IB4 outgoing wage request details Daily

RT.0020 Claims Claims

(General) 00

IB-4 Records by SSN & State (UBDIB4SD1830)

Daily list and count of ib-4 records by SSN and state Daily

RT.0021 Claims Claims

(General) 00 IB-4 Requests by Program IB-4 requests for Florida wages by program - totals Weekly

RT.0022 Claims Claims

(General) 00 IB-4 Requests by SSN IB-4 requests for Florida wages by SSN Daily

RT.0023 Claims Claims

(General) 00

IB-5 Details (SUBD205D-R18)

Details of outgoing IB-5 Daily

RT.0024 Claims Claims

(General) 00

IB-5 Errors (SUBE700D-R20)

IB-5 error details Ad-Hoc

RT.0025 Claims Claims

(General) 00

IB-5 Errors (UBDIB6ED0607)

IB-5 errors Ad-Hoc

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Title Description Frequency

RT.0026 Claims Claims

(General) 00

IB-5 Resent (UBDIB6ED0610)

IB-5s resent Daily

RT.0027 Claims Claims

(General) 00 IB-5 Totals (UBDIB5SDI562) IB-5 record totals Ad-Hoc

RT.0028 Claims Claims

(General) 00

IB-6 Bill Receipt to Authorization

(UBMIB6XQI692) Federal reporting - time from receipt of bill from other state to authorization Quarterly

RT.0029 Claims Claims

(General) 00

IB-6 Billing Comparison (UBDIB6IW0612)

IB-6 billing comparison for a quarter Quarterly

RT.0030 Claims Claims

(General) 00

IB-6 Control Journal Records - control (SUBE302D-R10)

IB6 control journal records Daily

RT.0031 Claims Claims

(General) 00

IB-6 Control Journal Records - Detail

(SUBE302D-R12) IB6 detail journal records Daily

RT.0032 Claims Claims

(General) 00

IB-6 Control Update Errors(SUBE321D-R19)

IB-6 control update errors Daily

RT.0033 Claims Claims

(General) 00

IB-6 Detail Update Errors (SUBE321D-R21)

IB6 detail update errors Daily

RT.0034 Claims Claims

(General) 00

IB-6 Discrepancies (outgoing) by Discrepancy

Code IB-6 discrepancies (outgoing) by discrepancy code - totals Daily

RT.0035 Claims Claims

(General) 00

IB-6 Discrepancy to Bill Sent Time Elapsed

(UBMIB6XQI698)

Federal reporting - time from when we received our bill to the other state until we fixed the discrepancies and send out the bill

Quarterly

RT.0036 Claims Claims

(General) 00

IB-6 Payment Authorizations (UBDIB6ID0603)

Causes checks to be issued - Ib-6 transactions (opt 11, generates form to WD and scans forms and emails to F&A - WD has to scan form to ensure they are correct). See related work item.

Quarterly

RT.0037 Claims Claims

(General) 00

Incoming Wages Not Posted (SUBD215D-R18)

Incoming wages not posted due to errors Daily

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Title Description Frequency

RT.0038 Claims Claims

(General) 00

Initial Multi-state Wage Transcripts (TRNSCR3565IH)

Initial wage transcripts (UC, EUC & EB) for Multi-state claimants (Florida claimants living outside of Florida).

Daily

RT.0039 Claims Claims

(General) 00

List of UCB-231 Letters Created (UBDERPLD2028)

The list is sorted by applicable Claim Hub and cost center of hub and includes claimant name, SSN, the local office cost center claim is assigned to, letter type, source and requestor initials.

Daily

RT.0040 Claims Claims

(General) 00

Manually Generated ERP Notices

Manually generated ERP notices by SSN, form type, requestor Daily

RT.0041 Claims Claims

(General) 00

Number of UCB-59's Sent (UCB59TOTAL)

Total number of UCB-59's sent Daily

RT.0042 Claims Claims

(General) 00

OSCWC IB-5 Returned Wage Details

(SUBI560D-R26)

Copy of IB-5s from Florida to other state showing wages not used and being returned to other state

Daily

RT.0043 Claims Claims

(General) 00

OSCWC Imported IB-5 Wage Details

(SUBI560D-R37)

Copy of all IB-5s from Florida to other state to give outcome of wages received.

Daily

RT.0044 Claims Claims

(General) 00

Outgoing IB-4 Response Errors (IB4S)

Wages could not be sent - totals Daily

RT.0045 Claims Claims

(General) 00

Outgoing IB-4/IB-5 Wage Discrepancies

Discrepancies between IB-4 wage information sent to another state and IB-5 information received from the other state - totals by state

Daily

RT.0046 Claims Claims

(General) 00

Outgoing IB-6 Discrepancies (UBEIB6ED0604)

Outgoing bill discrepancies - gets this report and DOR hard copy of original bill - sends electronic copy to state after corrected

Quarterly

RT.0047 Claims Claims

(General) 00

Reconsideration Counts (SC0110-STATR)

Counts of work done by associates Monthly

RT.0048 Claims Claims

(General) 00

Redetermination List (REDTLIST)

All claims redetermined Daily

RT.0049 Claims Claims

(General) 00

Redetermined Wage Transcripts Sent (UB1132A)

Redetermined wage transcripts sent Daily

RT.0050 Claims Claims

(General) 00 Report for UCX Responses DD-214 Responses received by SSN Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0051 Claims Claims

(General) 00

Scheduled ERP Interviews at One Stops

(UBDERPLD2039)

Weekly Detail Listing of appointments for claimants scheduled for ERP interviews at a One Stop location.

Weekly

RT.0052 Claims Claims

(General) 00 SSA/UIQ Statistical Report

SSA Crossmatch statistics by residential county. Numbers and percentages of matches and mismatches. Shows numbers outside of claim process (tightly controlled access). (Daily/Monthly)

Daily

RT.0053 Claims Claims

(General) 00 SUBD205D-R18 IB-5 Outgoing IB5s - Totals Daily

RT.0054 Claims Claims

(General) 00 UB1113

UB1113/1115 RUN TOTALS - breakdown of ucb-13 by number series received that day

Daily

RT.0055 Claims Claims

(General) 00 UBMRECNDBR39

CNT BD13 BY OPER - how many 13s entered the prior day by operator and hub

Daily

RT.0056 Claims Claims

(General) 00

UCFE COLA (UBDUCFEA1480)

UCFE annual COLA Annually

RT.0057 Claims Claims

(General) 00

UCFE Initial Wage Transcripts

(TRNSCRINHFE)

Initial wage transcript for UCFE claim - special message stating that final determination is pending receipt of wage and separation information from the federal employer.

Daily

RT.0058 Claims Claims

(General) 00

UCFE Redetermined Wage Transcripts

(TRNSCRINHFER)

Wage transcripts produced from a redetermination when federal wages were added to the claim.

Daily

RT.0059 Claims Claims

(General) 00

UCX COLA (UBDUCXXA1480)

UCX annual COLA Annually

RT.0060 Claims Claims

(General) 00

UCX Initial Wage Transcripts (TRNSCRINHX)

Initial wage transcript for UCX claim - special messages stating that final determination is pending receipt of wage and separation information from the military.

Daily

RT.0061 Claims Claims

(General) 00

UCX Redetermined Wage Transcripts(TRNSCRINHXR)

Wage transcript produced from a redetermination when military wages were added to the claim.

Daily

RT.0062 Claims Claims

(General) 00

Wage Transcripts - all (TRNSCRINHOUS)

Copy of all wage transcripts issued Daily

RT.0063 Claims Claims

(General) 00

Wage Transcripts Sent (UB1132)

List of wage transcripts sent out Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0064 Claims Claims

(General) 00

Weekly Scheduled Notices to Claimants

(UBD231RW2039)

A list of the actual letters that were sent to claimants who were issued a UCB-231R Reemployment Services appointment.

Weekly

RT.0065 Claims Claims

(General) 00

Workload by Local Cost Center

(BS15 REPORT WORKFLOW LIS)

Totals of new, transitional and additional initial claims by UC, UCX, UCFE, . Totals of waiting weeks served and weeks claimed (UC, UCFE, UCX. Total of Florida Appeals. Total of SAVE Program (Alien Verification) Each category is also subtotaled by program (fund) type (Regular, EUC8, EUC82, DUA, TRA, STC, EB, EB-STC, UC8-STC, EUC82-STC)

Monthly

RT.0066 Claims Process Claim 09 Benefit Rights Information Booklet - No. Distributed

Benefit Rights Information booklets mailed by language. Also includes counts of new claims filed. (Daily, Monthly) (These booklets are printed by an outside vendor on a contract.)

Daily

RT.0067 Claims Process Claim 09 Claim Method (No Touch)

Percentages

Match to totals/percentages on the Daily Claim, Telephone and No Touch spreadsheets. (Data obtained from SAR report UBMTOTLMW32R and No Touch Claims.xls spreadsheet.) (Daily/Monthly)

Daily

RT.0068 Claims Process Claim 09 Claim Total by Entry Cost

Center Claim totals by entry cost center, claim type, entry type, filing method. (Daily, Weekly, Monthly, Quarterly)

Daily

RT.0069 Claims Process Claim 09 Claim Total by State and

County of Residence Claim totals by claimant residential state and county, claim type, entry type, filing method. (Daily, Weekly, Monthly, Quarterly)

Daily

RT.0070 Claims Process Claim 09 Claims Filed - Who How Number of claims filed for each claims taker by method filed. Weekly needs to be by calendar week and also by month for weeks with days in 2 months. (Daily/Weekly/Quarterly)

Daily

RT.0071 Claims Process Claim 09 Claims Register Type C

List of all initial claims filed by file date, how filed, claimant name, address, UI Local Office number, SSN, entry type (new, reopen, additional, redetermination, transitional, nobreak) claim type (regular, CWC, EUC, etc.) county code, phone number

Daily

RT.0072 Claims Process Claim 09 Claims Register Type E List of all EB claims filed by file date, how filed, claimant name, address, local office number, SSN, entry type, county code, phone number,

Daily

RT.0073 Claims Process Claim 09 Cumulative Claim Totals Grand Totals by Month (all claims, all types; SAR report UBMTOTLMW32R, last page TOTL column total) Shows monthly totals for each year beginning with 1998. (Monthly/Annually)

Monthly

RT.0074 Claims Process Claim 09 Daily Claims Entry Totals Cumulative total of all initial (new) UC, UCX, UCFE, CWC, STC, TAA/TRA, NAFTA/TAA, DUA, EB, Interstate Liable, Interstate Agent claims filed (Daily/Weekly/Monthly)

Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0075 Claims Process Claim 09 Daily EB Claims Entry Total new EB claims filed. (Daily/Monthly) Daily

RT.0076 Claims Process Claim 09 Daily EUC Claims Entry Total new EUC claims filed by individual level. (Daily/Monthly) Daily

RT.0077 Claims Process Claim 09 EB Claimants with Good Job

Prospects Report of EB claims where the claimant is determined to have good job prospects and therefore exempted from work search.

Daily

RT.0078 Claims Process Claim 09 EB Who How Number of EB claims filed for each claims taker and method filed. (Daily, Weekly Quarterly) Weekly needs to be by calendar week and by month for weeks with days spanning two different months.

Daily

RT.0079 Claims Process Claim 09 Initial Claims Timeliness by

Claim Cost Center (INIT CLAIMS TIMELINESS)

Timeliness of initial claims reported by claim cost center, filing method, # of days from filing to determination and percentages filed on each day. (Weekly/Monthly)

Weekly

RT.0080 Claims Process Claim 09 Initial Claims Timeliness by

Claims Taker (INIT CLMS TIMELINESS)

Timeliness of initial claims filed by claims taker and reported by entry cost center, filing method, # of days from filing to determination and percentages filed on each day. (Weekly/Monthly)

Weekly

RT.0081 Claims Process Claim 09 Initial Claims Timeliness by

Entry Cost Center (INIT CLMS TIMELINESS)

Timeliness of initial claims filed by entry cost center and reported by filing method, # of days from filing to determination and percentages filed on each day. (Weekly/Monthly)

Weekly

RT.0082 Claims Process Claim 09 List of No Touch Claims All initial claims that processed automatically showing claimant name, SSN, claim type, program type and if claim rejected from batch process.

Daily

RT.0083 Claims Process Claim 09 List of No Touch Claims to be Reviewed (20% sample)

Random sample of initial claims processed automatically for review. Showing claimant name, SSN, claim type, program type and if claim rejected during processing.

Daily

RT.0084 Claims Process Claim 09 No Touch Claims -

Percentage of Claims by Filing Method

No touch claims processed as percentage of total claims processed by filing method. (Monthly/Annually)

Monthly

RT.0085 Claims Process Claim 09 No-Touch Rejections by

Reason (%'s) Report showing by reason the numbers and percentages of initial claims that did not process automatically.

Daily

RT.0086 Claims Process Claim 09 No-Touch Rejections by

SSN Report showing by SSN and Claim ID the reason(s) that the initial claim did not process automatically.

Daily

RT.0087 Claims Process Claim 09 Telephone Claims - No. Number of initial claims filed via IVR. (Daily/Monthly) Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0088 Claims Process Claim 09 Telephone Initial Claims by

Claim Cost Center Regular by claimant local office Monthly

RT.0089 Claims Process Claim 09 Telephone Initial Claims by

Operator Cost Center Regular by operator cost center Monthly

RT.0090 Claims Process Claim 09 Total EB Claims Processed Lists total number of EB claims filed by local office by cost center (totals and number eligible) (SAR Report ID LOTOTALS2)

Daily

RT.0091 Adjudication Adjudication

(General) 00

1ST PAYMENT LIST (UBD2086D-ALL)

CLAIMS PENDING FIRST PAY THIS WEEK Weekly

RT.0092 Adjudication Adjudication

(General) 00

ADJ ISS COUNT – NOWKS (UBDPITXD3911)

RECORD OF NUMBER OF ADJ ISSUES BY TYPE AND BY HUB WITH NO WEEKS CLAIMED

Daily

RT.0093 Adjudication Adjudication

(General) 00

ADJ ISS COUNT – WKS (UBDPITXD3910)

RECORD OF NUMBER OF ADJ ISSUES BY TYPE AND BY HUB WITH WEEKS CLAIMED

Daily

RT.0094 Adjudication Adjudication

(General) 00

ADJ ISSUES – NO WKS (UBDPITXD0347)

TRACKING REPORT ADJ ISSUES NO WEEKS CLAIMED Daily

RT.0095 Adjudication Adjudication

(General) 00

ADJ ISSUES – WKS (UBDPITXD0345)

TRACKING REPORT ADJ ISSUES WITH WEEKS CLAIMED Daily

RT.0096 Adjudication Adjudication

(General) 00

CLAIMS PENDING 1ST PMNT (UBD2086W-ALL)

CLAIMS PENDING FIRST PAY NEXT WEEK Weekly

RT.0097 Adjudication Adjudication

(General) 00

CLM ISS COUNT – NOWKS (UBDPITXD3913)

RECORD OF NUMBER OF CLAIM ISSUES BY TYPE AND BY HUB WITH NO WEEKS CLAIMED

Daily

RT.0098 Adjudication Adjudication

(General) 00

CLM ISS COUNT – WKS (UBDPITXD3912)

RECORD OF NUMBER OF CLAIM ISSUES BY TYPE AND BY HUB WITH NO WEEKS CLAIMED

Daily

RT.0099 Adjudication Adjudication

(General) 00

CLMS ISSUES – NO WKS (UBDPITXD0346)

TRACKING REPORT OF CLAIM ISSUES WITH WEEKS CLAIMED Daily

RT.0100 Adjudication Adjudication

(General) 00

DUA-UI-ISSUES (UBDPITXD0344)

LISTING OF DUA-UI ISSUES WITH NO WEEKS CLAIMED Daily

RT.0101 Adjudication Adjudication

(General) 00

DUA-UI-ISSUES NO WKS (UBDPITXD0343)

LISTING OF DUA-UI ISSUES WITH WEEKS CLAIMED Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0102 Adjudication Adjudication

(General) 00

Methods of Response to Correspondence

Number and percentages by methods of response to UC-generated correspondence; for example, employer's response to UCB-412's (Weekly/Monthly)

Weekly

RT.0103 Adjudication Adjudication

(General) 00 MR 1.10

ADUDICATION PRODUCTION REPORT. SEPERATION AND NONSEPERATION DETERMINATION COUNTS ARE OBTAINED FOR EACH ADJUDICATOR. THE REPORT IS CUMULATIVE AND COINCIDES WITH THE YEARLY PERFORMANCE APPRAISAL PERIOD. (SOURCE = STAT-REPT-W)

Weekly

RT.0104 Adjudication Adjudication

(General) 00 MR 1.11

LATE ADJUDICATION REPORT. THIS REPORT LISTS ALL LATE FIRST PAYMENTS FOR THE PRIOR WEEK. (SOURCE = UBMTLCLWP510)

Weekly

RT.0105 Adjudication Adjudication

(General) 00 MR 1.14

PENDING ADJUDICATION REPORT. PROVIDES A COUNT OF EACH ADJUDICATOR'S PENDING ADJUDICATION WORKLOAD. (SOURCE = AUTOMATED PIT LIST APPLICATION)

Weekly

RT.0106 Adjudication Adjudication

(General) 00 MR 1.18

PENDING FIRST PAY GRAPH. PROVIDES A WEEKLY PICTURE, AS WELL AS HISTORICA COMPARISON OF PENDING FIRST PAY ISSUES TO BE ADJUDICATED. (SOURCE = UBD2086W-ALL)

Weekly

RT.0107 Adjudication Adjudication

(General) 00 MR 1.20

ADJUDICATION QUALITY REVIEW REPORT. QUALITY DETERMINATION REVIEW OF SELECTED NONMONETARY DETERMINATIONS BY ADJUDICATOR. THIS IS CUMULATIVE AND IS USED AS PART OF THE ANNUAL PERFORMANCE APPRAISAL. (SOURCE = UBDNONMW1420)

Weekly

RT.0108 Adjudication Adjudication

(General) 00

NONMON TIME LAPSE >21 D (UBMNONMWZ100)

LISTING OF LATE ADJUDICATION DET ISSUED MORE THAN 21 DAYS PAST DETECTION DATE

Weekly

RT.0109 Adjudication Adjudication

(General) 00

NONMON TIME LAPSE >24 D (UBMNONMWZ101)

LISTING OF LATE ADJUDICATION DET ISSUED MORE THAN 24 DAYS PAST DETECTION DATE

Weekly

RT.0110 Adjudication Adjudication

(General) 00

UNTIMELY 1ST PMT LIST (UBMTLCLWP510)

LISTING OF UNTIMELY FIRST PAYMENTS Weekly

RT.0111 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

00 207A REPORT (RAA207A-

3331) NONMONETARY DETERMINATIONS AND REDETERMINATIONS COUNTS BY PROGRAM AND TYPE

Weekly

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Sub Process

Activity Title Description Frequency

RT.0112 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

00 NM QIP SATA-DAILY

(STAT-REPT-D) NONMONETARY DETERMINATION COUNTS BY USER Daily

RT.0113 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

00 NM QIP STAT-monthly

(STAT-REPT) NONMONETARY DETERMINATION COUNTS BY USER Monthly

RT.0114 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

00 NM QIP STAT-WEEKLY

(STAT-REPT-W) NONMONETARY DETERMINATION COUNTS BY USER Weekly

RT.0115 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

00 NON MON DETERM

REGISTER (UBDNONMW1420)

NONMONETARY DETERMINATIONS BY USER INCL SSI# AND ISSUE Weekly

RT.0116 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

00 06REA ISSUES

(UBDPITXD0541) LISTING OF CLAIMS WITH AN 06REA ISSUE INDICATOR Daily

RT.0117 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

00 DAILY REA NONMON RPT

(UBMREAND1420) REGISTER OF REA DETERMINATIONS BY HUB Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0118 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

00 INVLD ADMT DTE REACH

BAC (UBDSIFM5115) SIF RECORDS FROM DOC WITH INVALID DATES Monthly

RT.0119 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

00 REA ISSUE COUNT

(UBDPITXD3954) TRACKING REPORT REA ISSUES WITH WEEKS CLAIMED Daily

RT.0120 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

00 REA NONMON

(UBMREANW1420) REGISTER OF REA DETERMINATIONS BY HUB Weekly

RT.0121 Adjudication Process Appeal

Modifications 00

APPEAL REVERSAL-RPT (UB1530)

LISTING OF APPEAL REVERSALS Weekly

RT.0122 Adjudication Process Appeal

Modifications 00

NON-AFFIRMED APPEALS RPT (UADAPPLD004A)

LISTING OF NON-AFFIRMED APPEALS (REVERSALS,MODIFICATIONS)

Daily

RT.0123 Adjudication Process

Employer Chargeability

00 BE50 ERROR MESSAGES

(UB3700B) UCB-32 ENTRIES BY USER Daily

RT.0124 Adjudication Process

Employer Chargeability

00 MR 1.21 ADJUDICATOR QUALITY REVIEW SCORING SHEET. REVIEW SHEET WHICH FEEDS INTO MR 1.20 (SOURCE = UBDNONMW1420)

Weekly

RT.0125 Adjudication Process

Employer Chargeability

00 NC & COMB PROBLEMS

(UBXU412D3275) PARTIAL SUCCESSIONS AFTER NUMBER CHANGE REVIEW CHARGEABILITY

Ad-Hoc

RT.0126 Adjudication Process

Employer Chargeability

00 NON CHARGE REJECT LIST (UB3240-NCERR)

NON CHARGE/RECHARGE REJECT LIST Ad-Hoc

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0127 Adjudication Process

Employer Chargeability

00 PART SUCC PROBLEMS

(UBXSUC2D3275) PARTIAL SUCCESSIONS BYPASSED DUE TO EDIT FAILURES Ad-Hoc

RT.0128 Adjudication Process

Employer Chargeability

00 PART SUCC REDTS (UBXREDTD3275)

REDETERMINE CLAIM TO CORRECT EMPLOYER CHARGEABILITY Ad-Hoc

RT.0129 Adjudication Process

Employer Chargeability

00 UB3700 UCB-32 ENTRY ERROR MESSAGES Daily

RT.0130 Adjudication Process

Employer Chargeability

00 UB3700A UCB-32 MESSAGES Daily

RT.0131 Adjudication Process

Employer Chargeability

00 UCB-30B (UCB030B) UCB-30B MESSAGES Ad-Hoc

RT.0132 Adjudication Process

Employer Chargeability

00 UCB-32'S ENTERED BY USER (SUBE707M-R08)

LIST OF UCB-32'S ENTERED BY USER Monthly

RT.0133 Adjudication Process

Employer Chargeability

00 UCB-412‟S (UCB412S) ALL UCB-412'S GENERATED EACH DAY Daily

RT.0134 Benefit

Payment Control

Benefit Payment Control

(General)

00 AUDIT/OTHER

This is a report that lists (by month) the number of overpayments and the dollar amounts of overpayments issued by the audit unit, other(which includes associates not assigned to a particular work unit), and automated nonmonetary (all adjudication).

Monthly

RT.0135 Benefit

Payment Control

Benefit Payment Control

(General)

00 BPC MONTHLY REPORT

FOR UPPER MANAGEMENT

This report lists overpayment activities for the current month and cumulative for the year. Florida Lottery Winners List, SUOS610W-R11(UOB1550); SUOS782M-R15(UOB1620)

Monthly

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0136 Benefit

Payment Control

Benefit Payment Control

(General)

00 BPC SECTION STATS

This is a report that lists (by month) the number and dollar amount of determinations issued; cash, offsets, and total recovered. This information comes from the SAR report. It also includes the number of state attorney referrals and convictions and the number Small Claims Court cases filed and judgments obtained. This information comes from BOSS. This report shows the total for the current year and compares the percent of difference between the current year and prior year. SAR REPORT ID SUOS610W-R11

Annually

RT.0137 Benefit

Payment Control

Benefit Payment Control

(General)

00 COLLECTION AGENCY

STATS

This is a report that lists (by month) the dollars collected via the Collection Agency. It also lists the number and dollar amount of overpayments referred to the collection agency and the percent recovered via the collection agency. These figures are obtained from invoices from the Collection Agency.

Monthly

RT.0138 Benefit

Payment Control

Benefit Payment Control

(General)

00 NON-MONETARY, NON-

FRAUD & FRAUD DETERMINATION STATS

This is a report that lists (by month) the total number of overpayments issued, the total dollar amount issue, the average dollar amount of determinations, the total dollars collected (cash and offset) and the recovery rate. The same information is accumulated for fraud, nonmonetary and nonfraud. SAR REPORT ID SUOS610W-R11(DETERMINATIONS MADE BY EXAMINER) AND SUOS782M-R15(OVERPAYMENT ACTIVITIES)

Monthly

RT.0139 Benefit

Payment Control

Benefit Payment Control

(General)

00 SUOS060Q-R01 TEUC/ETA227 Report - this is a quarterly SAR report. The report is printed and sent to BPC, but an associate from another Unit prepares for submittal to the FEDS.

Quarterly

RT.0140 Benefit

Payment Control

Benefit Payment Control

(General)

00 SUOS060Q-R02 EUC8/ETA227 - this is a quarterly SAR report. The report is printed and sent to BPC, but an associate from another Unit prepares for submittal to the FEDS.

Quarterly

RT.0141 Benefit

Payment Control

Benefit Payment Control

(General)

00 SUOS060Q-R03 EUC82/ETA227 Report - this is a quarterly SAR report. The report is printed and sent to BPC, but an associate from another Unit prepares for submittal to the FEDS.

Quarterly

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0142 Benefit

Payment Control

Benefit Payment Control

(General)

00 SUOS060Q-R04 FAC/ETA227 Report - this is a quarterly SAR report. The report is printed and sent to BPC, but an associate from another Unit prepares for submittal to the FEDS.

Quarterly

RT.0143 Benefit

Payment Control

Benefit Payment Control

(General)

00 SUOS060Q-R05 EUC8-3/ETA227 Report- this is a quarterly SAR report. The report is printed and sent to BPC, but an associate from another Unit prepares for submittal to the FEDS.

Quarterly

RT.0144 Benefit

Payment Control

Benefit Payment Control

(General)

00 SUOS060Q-R06 EUC8-4/ETA227 Report- this is a quarterly SAR report. The report is printed and sent to BPC, but an associate from another Unit prepares for submittal to the FEDS.

Quarterly

RT.0145 Benefit

Payment Control

Benefit Payment Control

(General)

00 SUOS610W-R11

UOB1550

New Determinations Made by Examiner - This SAR report is printed and delivered to BPC Payment Processing Unit for distribution on the first day of each week. It lists new overpayment determinations by type (nonfraud, nonmonetary, fraud). When the last report for the month is received, the weekly copies are discarded. The supervisor uses this this list for qualify review. This report is also used to prepare manual statistical reports prepared for Management. Weekly/Monthly Report.

Weekly

RT.0146 Benefit

Payment Control

Benefit Payment Control

(General)

00 SUOS610W-R14

Overpayment Determinations Cancelled - this weekly report is a list of overpayments cancelled during the week. It is accumulative for the month. BPC associate downloads this report into an excel spreadsheet and uses it to check the charges(BE30) on adjusted overpayments.

Weekly

RT.0147 Benefit

Payment Control

Benefit Payment Control

(General)

00 UADAPPLD004A Reversal/Modification Report (Non-affirmed Appeals) - This is a daily report that contains SS#s for determinations that were appealed and need action - either to be cancelled or modified. It is reviewed each day.

Daily

RT.0148 Benefit

Payment Control

Benefit Payment Control

(General)

00 UB1423 UBB1423

Daily Nonmon Appeals Rpt. - this is a daily report used by New Hire to pull cases to send to Appeals. It enables BPC to supply Appeals with documents relative to an upcoming hearing. Associate pulls documents from imaging for Appeals (based on this report).

Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0149 Benefit

Payment Control

Benefit Payment Control

(General)

00 UB1530

Appeals Reversal Report - this is a monthly report used to determine if year to date percentages for staff is within expectations based on total year to date. Associate reviews this SAR report on line for informational purposes.

Monthly

RT.0150 Benefit

Payment Control

Benefit Payment Control

(General)

00 UB2650CHILD

UBB2640

Overpayments caused by ADJ of Child Support or withholding - this report is not on the U3563 SAR list. It contains a list of cancelled warrants involving child support or withholding. It is printed and two copies are distributed to BPC. BPC associate reviews the list to determine what needs to be done to the overpayment as a result of the warrant cancellation (may be cancelled or reduced).

Daily

RT.0151 Benefit

Payment Control

Benefit Payment Control

(General)

00 UB3240-NCERR

UBB3240

Non-Charge Reject List - this is a daily report that is printed and delivered to BPC. It lists social security numbers for determinations that did not noncharge/recharge correctly. BPC associate reviews this report to determine the reason for the reject and takes appropriate action.

Daily

RT.0152 Benefit

Payment Control

Benefit Payment Control

(General)

00 UBD3501W2803

DATA WAREHOUSE WEEKLY REPORT ON OSMIS - DETAIL LISTING BY LOCAL OFFICE. Weekly

RT.0153 Benefit

Payment Control

Benefit Payment Control

(General)

00 UOBPCCW1555

Decrease - Increase Overpayments List - this weekly list contains the SSN's of all overpayment that were increased and decreased (accumulating till the end of the month). A copy is printed and delivered to BPC. BPC associate downloads this report into an excel spreadsheet and uses it to check noncharging and recharging (BE30) on adjusted overpayments.

Weekly

RT.0154 Benefit

Payment Control

Benefit Payment Control

(General)

00 UOD3563D2370

DATA WAREHOUSE

Unmatched Addresses - this report provides information pertaining to mis-matched information after an address was changed. Related to report UODUNMND2380. On 2-25-09 BPC requested that this report not be printed. It is available on SAR.

Daily

RT.0155 Benefit

Payment Control

Benefit Payment Control

(General)

00 UODADRIM5060

UOB2380 DATA WAREHOUSE

Instate Address Report - Multi-claimant single address payments report. Obtain information this this type investigation thru Data Warehouse

Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0156 Benefit

Payment Control

Benefit Payment Control

(General)

00 UODBPCCW1555

UOB1555

Determinations increased/decreased - this report is printed and delivered to BPC on the first day of the new week. It is a list of overpayments that were decreased or increased. The list is used to check employer charges. BPC associate downloads this report from SAR by using CA-Doc View

Weekly

RT.0157 Benefit

Payment Control

Benefit Payment Control

(General)

00 UODGOVXQ4140

OP XMATCH-GOV EMPLOYEE - this is a quarterly Government employment cross-match to claimants with overpayment balances. Crossmatches wage reports filed by state, county, city, and non-profit accounts with the list of SS#s owing money to AWI. Each agency has its own UC Tax employer account number. The report is in order by the employer number, then by SSN within each employer group. It is printed and delivered to BPC. BPC receives one copy of the report. Pages listing AWI employees are reviewed. A list is prepared and emailed to BPC Program Manager who discusses possible actions wit the Deputy Director. If the employee is still on the AWI payroll, contact and advise that repayment is needed. Installment payments or payroll deduction are acceptable if the amount due is large.

Quarterly

RT.0158 Benefit

Payment Control

Benefit Payment Control

(General)

00 UODREIMM1045

UOB1045

Overpayment Cases with Reimbursable Employers - this monthly report lists newly determined overpayments that involve reimbursable employers. It is downloaded from SAR into an excel spreadsheet. This report is also printed and delivered to the Payment Processing Unit for distribution.

Monthly

RT.0159 Benefit

Payment Control

Benefit Payment Control

(General)

00 UODREVSD1429

Appeals Reversal Denying Benefits - this daily report contains a list of appeal reversals denying benefits to claimants. This report enables BPC to issue overpayment determinations bases on Appeal Decisions. The report is printed from SAR and an overpayment determination is issued if needed.

Daily

RT.0160 Benefit

Payment Control

Benefit Payment Control

(General)

00 UODUNMND2380

UOB2380 DATA WAREHOUSE

BF01 PF Key & Batch History - this is a daily report providing a BF01 overpayment history as backup information for a report having to do with address changes with mis-matched information. Related to report UOD3563D2370. On 2-25-09, BPC requested that this report no longer be printed. It is accessible on SAR.

Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0161 Benefit

Payment Control

Benefit Payment Control

(General)

00 UOMEVXMMSORT

Employee/Vendor xMatch - this is a monthly report. It is an AWI employee and contractor audit. It contains the name, ss#, hire date, and if applicable the discharge date. It is used to ensure that no AWI employee or an individual contracting with the Agency receives benefits while employed. BPC Program Manager works the report in cooperation with the Internal Security management. Report is downloaded from SAR using CA-DocView into an excel spreadsheet.

Monthly

RT.0162 Benefit

Payment Control

Benefit Payment Control

(General)

00 UOMNMOOD1345

NM-OP Determination Summary - this is a daily report that furnishes stats on the nonmonetary determinations issued. (Example: shows the number of nonmons flagged to combine overpayment notices and the number unable to combine overpayment notices). BPC takes no specific action, just for information purposes.

Daily

RT.0163 Benefit

Payment Control

Wage Audit 00 Wage Audit Report Counts of Audit forms sent, returned, processed and appealed by individual quarterly audits.

Ad-Hoc

RT.0164 Benefit

Payment Control

Wage Audit 00 Wage Audit Report A count of overpayment determinations by SSN, type and dollar amount with totals by individual quarterly audits..

Ad-Hoc

RT.0165 Benefit

Payment Control

Payment Intake

00 Payment Intake Report Counts and dollar amounts of payments from collection agencies, lottery and other states by type.

Ad-Hoc

RT.0166 Benefit

Payment Control

Payment Intake

00 SUOD440D-R19

UOB2320

Overpayment Remittance Voucher - this is a daily report. It lists detailed information on overpayment cases in which payments were applied. It is printed and delivered to the Payment Processing Unit. This report is used to balance payments that were input the prior day using Transaction BF76. A copy is printed for Financial Management also. - Also in this packet of reports if the Offset Voucher - the offset voucher is reviewed daily by BPC associates for offsets done on cases that were submitted to GRC (collection agency).

Daily

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Title Description Frequency

RT.0167 Benefit

Payment Control

Payment Intake

00 SUOD440D-R29

Refund of Excess Overpayment Recovery This is a daily report - memos for the Account Services Administrator in FM are created in order to request a refund warrant. This occurs when too much money is submitted to repay an overpayment or when an overpayment has been decreased or cancelled. The memos are printed and delivered to the PPU for distribution. The memos are delivered to FM. Once the refunds have been processed FM sends the warrants to BPC. The warrant and a letter of explanation are mailed to the claimant.

Daily

RT.0168 Benefit

Payment Control

Payment Intake

00 SUOR776M-R10

Monthly Statement Error - this is a monthly report that lists information relative to errors on statements mailed to claimants. This report is used when a claimant says they did not receive a statement. If a statement was created for mailing, it will be listed on this report.

Monthly

RT.0169 Benefit

Payment Control

Payment Intake

00 SUOR778M-R03

Monthly Statement Report - this monthly SAR report provides information on monthly statements mailed to claimants. Access to this report assists BPC in identifying potential problems with the monthly statement process. BPC associate checks this report when a claimant indicates that a monthly statement (UCO-17) was not received.

Monthly

RT.0170 Benefit

Payment Control

Payment Intake

00 SUOS450D-R83

UOB1515

Benefit Payment Control Cash/Offset Activity. - this is a daily report - Page 2 and 3 of the TOTAL ALL UNITS. The report is printed and delivered to BPC. These pages are used by the Payment Processing Unit.

Daily

RT.0171 Benefit

Payment Control

Payment Intake

00 SUOS450D-R86

UOB1520

Benefit Payment Control Adjustments Made to Prior Collections - this is a daily report - Page 4 of the TOTAL ALL UNITS. The report is printed and delivered to BPC. This page is kept with Pages 2 and 3 and used by the Payment Processing Unit.

Daily

RT.0172 Benefit

Payment Control

Payment Intake

00 UB2640-REJTS

UBB2640

Adjustment Reject List - this is a daily report created when a payment rejects. Rejects result from money being applied to outstanding overpayments. These rejects do not process to the employer charge file and/or the balance on the claim history. This report provides information that enables BPC to correct rejected payments so that future payments and charges are posted accurately. BPC associate prints the list from SAR and determines what caused the payment to reject. The information is sent to programmers to correct the error.

Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0173 Benefit

Payment Control

Payment Intake

00 UF2500-RCPTS

UOB2500

Overpayment Control Receipt Register - this is a daily report that contains a list of claimants in which a payment was posted to their account. This report is used by the Payment Processing Unit.

Daily

RT.0174 Benefit

Payment Control

Payment Intake

00 UODVCHRDF790

Overpayment Remittance Voucher - this daily report contains payment information entered by the Payment Processing Unit. It is a key report. It serves as a voucher for payments entered and as a balance tool to assure proper payment entries. BPC Payment Processing Unit prints this report from SAR. Associates use the report to balance against payments input (using Transaction BF76) the previous day. The printed voucher and payments are delivered to Financial Management and a copy is kept in BPC. This report is also used to capture money that has been sent to BPC from other states (IRORA) and is used in the calculation of monthly collections reports.

Daily

RT.0175 Benefit

Payment Control

Overpayment Stop

00 Overpayment Stop Accuracy

Report A ratio of overpayment stops entered to overpayment determinations issued by type, dollar amount and entry source.

Ad-Hoc

RT.0176 Benefit

Payment Control

Overpayment Stop

00 Overpayment Stop Aging

Report Claims listed with the elapsed time from entry of overpayment stop to resolution (removal or issuance of determinations.

Ad-Hoc

RT.0177 Benefit

Payment Control

Overpayment Stop

00 UF1032-STOPS

Claims With OP Stops Added or Removed - this daily report contains a list of claims with an overpayment stop. It is used to determine if an overpayment determination needs to be issued. BPC associate prints the list from SAR and determines if an overpayment exists. If so, the associate creates a case in BOSS and issues a determination.

Daily

RT.0178 Benefit

Payment Control

Lottery 00 DOLLARS RECOVERED

VIA LOTTERY

This is a report that lists (by month) the dollars recovery as a result of a Lottery crossmatch. The Payment Processing Unit associates keeps a spread sheet and updates it as Florida Lottery Winners and payments come in.

Monthly

RT.0179 Benefit

Payment Control

New Hire Audit 00 NEW HIRE

This is a report that lists (by month) the number of flags received and completed, number of ticklers pending, number of nonmonetary determinations issued, number of overpayment determinations issued, and the dollar amount of overpayment determinations issue.

Monthly

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0180 Benefit

Payment Control

New Hire Audit 00 New Hire Report Counts of New Hire items generated, completed, determinations done and appealed.

Ad-Hoc

RT.0181 Benefit

Payment Control

New Hire Audit 00 SUOP525D-R01

UOB2884

New Hire Letter Information - this is a Daily SAR report which provides information regarding New Hire Letters mailed to claimants and employers. We review the SAR report and manually generate letters as needed. We determine exceptions and advise the programmers if a problem is discovered.

Daily

RT.0182 Benefit

Payment Control

New Hire Audit 00 UBDNDNHW2875 Process NDHD Batches - This is a weekly report that is a result of National New Hire Data - New Hire Flags are created. For review purposes only

Weekly

RT.0183 Benefit

Payment Control

New Hire Audit 00 UBDNEWHD2875 Process New Hire Batches - this is a daily report that is a result of New Hire Data - New Hire Flags are created. For review purposes only

Daily

RT.0184 Benefit

Payment Control

New Hire Audit 00 UBDNONMW1420 NONMON DETERMINATION REGISTER - This report lists determinations by cost center data entry. It enables BPC New Hire Supervisor to conduct quality reviews. The New Hire Supervisor downloads this report to excel.

Daily

RT.0185 Benefit

Payment Control

New Hire Audit 00 UBDPITXD0342

New Hire Issues- This report is the Pending First Pay List. It lists those claims pending first payment on which a 09ARN flag exists. It enables BPC New Hire associates to meet first pay. A BPC New Hire associate downloads this report to excel and determines what needs to be reviewed and sorts according to responsible associate.

Daily

RT.0186 Benefit

Payment Control

New Hire Audit 00 UBDPITXD3917 NEW HIRE COUNT - This daily SAR report reflects the New Hire Count. It is used to determine current workload.

Daily

RT.0187 Benefit

Payment Control

New Hire Audit 00 UODNEWH7450M

New Hire PI Report - this is a monthly report that is used to determine if training is needed. The report is viewed on SAR. Action taken only if there appears to be multiple flags remaining on claims after tickler is closed for a specific associate.

Monthly

RT.0188 Benefit

Payment Control

New Hire Audit 00 UODNEWHD2870

Use as is Invalid Employer Account Report - this daily report contains New Hire information for employers whose FEIN does not cross-match with a DOR SEIN. The report enables BPC to find the correct employer information.

Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0189 Benefit

Payment Control

New Hire Audit 00 UODNEWHDU706 BPC UCO-706 Letters - this daily report is a list of New Hire claimant letters. BPC New Hire reviews the report on SAR. Action is taken only if no letters are shown on the report.

Daily

RT.0190 Benefit

Payment Control

New Hire Audit 00 UODNEWHDU707 BPC UCO-707 Letters - this daily report is a list of New Hire Letters. BPC New Hire reviews the report on SAR.

Daily

RT.0191 Benefit

Payment Control

New Hire Audit 00 UODO9ARNLIST

Listing of 09ARN Flags - this is a monthly report that shows 09ARN issues on file. It is used to determine total number of 09ARN flags remaining on claims (both active and inactive). BPC New Hire reviews this report on line for information only.

Monthly

RT.0192 Benefit

Payment Control

New Hire Audit 00 UOMNDHW2870

UBB2870

NDNH Totals - weekly - The program builds potential issue records for the new hires that still have active claims. It is an electronic transmittal from the Nation Directory of New Hires. This report enables BPC New Hire to determine the number of 09 ARN flags added to claims meeting the edit criteria. BPC New Hire views and prints the report from SAR to determine the number of 09 ARN flags added to claims and percentage of ticklers generated to the number of flags added.

Weekly

RT.0193 Benefit

Payment Control

New Hire Audit 00 UOMNEWHD2870

NDNH Totals - daily - The program builds potential issue records for the new hires that still have active claims. It is an electronic transmittal from the Nation Directory of New Hires. This report enables BPC New Hire to determine the number of 09 ARN flags added to claims meeting the edit criteria. BPC New Hire views and prints the report from SAR to determine the number of 09 ARN flags added to claims and percentage of ticklers generated to the number of flags added.

Daily

RT.0194 Benefit

Payment Control

New Hire Audit 00 UOSNEWH7450M Monthly New Hire Stats - this is a monthly report compared to BOSS stats to determine if all data is being captured. BPC New Hire reviews the report on line.

Monthly

RT.0195 Benefit

Payment Control

Multi-Address/Phone

Audit 00

Multi-Address/Phone Audit Report

Counts of Multi-Address/Phone audit items generated, completed, determinations done and appealed.

Ad-Hoc

RT.0196 Benefit

Payment Control

Multi-Address/Phone

Audit 00

UBD3501M7001 DATA WAREHOUSE

DETAIL REPORT Information for this audit is obtained from the Data Warehouse Queries.

Monthly

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0197 Benefit

Payment Control

Multi-Address/Phone

Audit 00

UBD3501M7003 DATA WAREHOUSE

MULTIPLE CLAIMANT SINGLE ADDRESS REPORT - TOTAL REPORT. Information for this audit is obtained from the Data Warehouse Queries.

Monthly

RT.0198 Benefit

Payment Control

Multi-Address/Phone

Audit 00

UBD3501W7002 DATA WAREHOUSE

Multi-Claimant/Singe Address Report. From claims entered. Information for this audit is obtained from the Data Warehouse Queries.

Weekly

RT.0199 Benefit

Payment Control

Multi-Address/Phone

Audit 00

UBD3501W7003 DATE WAREHOUSE

TOTAL WEEKLY REPORT Information for this audit is obtained from the Data Warehouse Queries.

Weekly

RT.0200 Benefit

Payment Control

Multi-Address/Phone

Audit 00

UODADRIM5065 DATA WAREHOUSE

FL ADR RPT>2 at same address. Obtain information this this type investigation thru Data Warehouse.

Daily

RT.0201 Benefit

Payment Control

Waiver 00 Waiver Report Count of Waiver items generated and elapsed time to completion by type. Ad-Hoc

RT.0202 Benefit

Payment Control

Interstate Overpayments

(IRORA) 00

DOLLARS RECOVERED THRU IRORA

This report lists (by month) overpayment dollars collected as a result of IRORA activity. It includes dollars collected for other state overpayments and for dollars collected by other states for Florida overpayments. SAR REPORTS: UODOOPSM8500 & UODVCHRDF790

Monthly

RT.0203 Benefit

Payment Control

Interstate Overpayments

(IRORA) 00

UODIRORW2341 UOB2341

IRORA - OTHER STATE UI CLAIMANTS WITH FLORIDA OVEPRAYMENT - this weekly report provides a list of other state UI claimants with Florida Overpayments. The report is downloaded using CA-Doc View and saved as an excel spreadsheet and worked.

Weekly

RT.0204 Benefit

Payment Control

Interstate Overpayments

(IRORA) 00

UODOOPSM8500 UOB8500

IRORA - Report for Claimant - this monthly report contains monies withheld from claims that will be sent to other states to repay overpayment in those states are participating in IRORA. Payment Processing Unit uses this report. It is sent to FM for checks to be cut for other states. It is also used to prepare BPC IRORA collection activity monthly report.

Monthly

RT.0205 Benefit

Payment Control

Overpayment Write-Off

00 S-A-G-RPT

Created when a system archive is done. It lists details of cases formally written off because the case is past the SOL date. BPC uses CA DocView to download as a text file, converts to Excel and copies to CD. The CD is submitted to the State Auditor General and AWI Financial Management. It was last run on 2/15/2008.

Ad-Hoc

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0206 Benefit

Payment Control

Overpayment Write-Off

00 SUOR772M-R20

UOB1090

Overpayment Control Close Out Register - this is a monthly SAR report. It is printed and delivered to BPC. It lists all overpayments that have reached the Statute of Limitations during the month. It enables BPC to furnish information to FM on cases that have reach SOL and are ready to be written off. This report is downloaded from SAR using CA-DocView, converted to excel, formatted and totaled. At end of the quarter, each monthly report is copied to disc. The disc and a letter is prepared showing the amount of overpayment plus court costs for cases that reached SOL and must be written off. After approval to be written off, this report is used by STO to enter approved for write off on the overpayment history (BF01).

Monthly

RT.0207 Benefit

Payment Control

Death Audit 00 Death Audit Report Counts of Audit items generated and elapsed time to completion and determinations done by type.

Ad-Hoc

RT.0208 Benefit

Payment Control

Investigations 00 Investigations Report Counts of Investigation items generated and elapsed time to completion and recommendation made.

Ad-Hoc

RT.0209 Benefit

Payment Control

Fail To Pay/Disposition

00 Fail to Pay/Disposition

Collection Agency Report Counts of all overpayments referred to a Collection Agency and amounts recouped by type.

Ad-Hoc

RT.0210 Benefit

Payment Control

Fail To Pay/Disposition

00 Fail to Pay/Disposition Court

Report Counts of overpayments referred to a court, judgment received, amount recouped by type.

Ad-Hoc

RT.0211 Benefit

Payment Control

Fail To Pay/Disposition

00 Fail to Pay/Disposition State

Attorney Report Counts of overpayments referred to a State Attorney and amount recouped.

Ad-Hoc

RT.0212 Benefit

Payment Control

Fail To Pay/Disposition

00 SALOG

Outstanding Prosecution Case Log listing all cases that were referred to the State Attorneys and are still outstanding. The logs are printed and delivered to BPC Payment Processing Unit and given to the Supervisor of the Recovery Unit for distribution to Fraud Investigators.

Quarterly

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0213 Benefit

Payment Control

Fail To Pay/Disposition

00 SARERUN

The Returned Prosecution Case Log is created quarterly and lists cases previously on the Outstanding Prosecution Case Log. A final disposition was obtained and entered into the system via BOSS. The list is printed and delivered to the BPC Payment Processing Unit for distribution. The Recovery Unit Supervisor reviews the list spot-checking for outstanding balances and is used to continue the collection efforts on these overpayments.

Quarterly

RT.0214 Benefit

Payment Control

Fail To Pay/Disposition

00 UOPCOLNFRAUD

UOB8005

Nonfraud Drop Off List - this is a monthly report that contains a list of nonfraud overpayments on cases without payment 6 months from the determination date or 6 months without a payment. This report stems from the monthly statement process. Use of this report enables BPC to review cases without payments in order to file in Civil Court. Report is downloaded to an excel spreadsheet using Ca-DocView

Monthly

RT.0215 Benefit

Payment Control

Fail To Pay/Disposition

00 UOPCOLNFRAUD

UOB8010

Fraud Drop Off List - this is a monthly report that contains a list of fraud overpayments on cases without payment 6 months from the determination date or 6 months without a payment. This report stems from the monthly statement process. Use of this report enables BPC to review cases without payments in order to file with the State Attorneys for possible prosecution of UC fraud. Report is downloaded to an excel spreadsheet using Ca-DocView.

Monthly

RT.0216 Benefit

Payment Control

Fail To Pay/Disposition

00 UOPCOLNMON

UOB8015

Nonmonetary Drop Off List - this is a monthly report that contains a list of nonmonetary overpayments on cases without payment 6 months from the determination date or 6 months without a payment. This report stems from the monthly statement process. Use of this report enables BPC to review cases without payments in order to submit cases to the collection agency in a quick and efficient process. Report is downloaded to an excel spreadsheet using Ca-DocView.

Monthly

RT.0217 Special

Programs (STC)

Special Programs

(STC) (General)

00 Accuracy of STC Plans

submitted The percentage of STC plan applications authorized without issues. Ad-Hoc

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0218 Special

Programs (STC)

Special Programs

(STC) (General)

00 Active STC Plans Number of active STC plans and the number of employee/claimants on the STC plan.

monthly

RT.0219 Special

Programs (STC)

Special Programs

(STC) (General)

00 Additional STC Participants List of claimant's added to a company's STC plan by employer number Weekly

RT.0220 Special

Programs (STC)

Special Programs

(STC) (General)

00 Certifications by Employer List of certifications that have been processed and ordered by company. Weekly

RT.0221 Special

Programs (STC)

Special Programs

(STC) (General)

00 Certifications Issues List of STC participant certifications pending an issue resolution, by associate

Weekly

RT.0222 Special

Programs (STC)

Special Programs

(STC) (General)

00 Certifications processed List of STC participant certifications processed by week and by associate Weekly

RT.0223 Special

Programs (STC)

Special Programs

(STC) (General)

00 Elapsed time for required

STC plan signatures Elapsed time from the time a request for confirmation signatures has been sent to a leasing company/collective bargaining agents to receipt.

Ad-Hoc

RT.0224 Special

Programs (STC)

Special Programs

(STC) (General)

00 Elapsed time for STC plan

processing Elapsed time from the time an STC plan is submitted to the time the STC plan was processed.

Ad-Hoc

RT.0225 Special

Programs (STC)

Special Programs

(STC) (General)

00 End of STC Year List of all companies that are approaching the end of their 1 year STC program.

Monthly

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0226 Special

Programs (STC)

Special Programs

(STC) (General)

00 Participants Paid (STC) Number of individuals paid STC each week. Weekly

RT.0227 Special

Programs (STC)

Special Programs

(STC) (General)

00 STC certifications ordered List of certifications that have been processed and ordered by company. Daily

RT.0228 Special

Programs (STC)

Special Programs

(STC) (General)

00 STC Participant Exchange (new) Report depicting how many STC participants were added or removed since the last reporting period (report selection criteria).

Daily

RT.0229 Special

Programs (STC)

Special Programs

(STC) (General)

00 STC Summary

(new) Report summarizing STC information containing both totals (total number of plans, total number of active plans, ..) and details for each plan broken down by plan number: number of participants, number of payments, avg. reduction in hours, % employee

Daily

RT.0230 Special

Programs (STC)

Special Programs

(STC) (General)

00 STC weeks paid List of the current active plans that weeks are being paid. Weekly

RT.0231 Special

Programs (STC)

Maintain Employees

01 New Hire Search for an employee for an employer reported as a new hire from DOR. Daily

RT.0232 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 ATAAAAR RTAA Activities Report (electronic submission) tracks participation in the RTAA program and collects aggregate totals across the states.

Quarterly

RT.0233 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UB1038 TRA claims that have issues preventing payment. Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0234 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UB2160M Daily sum of money paid out of the RTAA fund (total amount). Monthly

RT.0235 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UB2160M Daily sum of money paid out of the TRA fund (total amount). Monthly

RT.0236 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UB2160Q Daily sum of money paid out of the RTAA fund (total amount). Quarterly

RT.0237 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UB2160Q Daily sum of money paid out of the TRA fund (total amount). Quarterly

RT.0238 Special

Programs (TRA)

Enter Petition 00 Performance report Elapsed time from receive petition to enter into system. Ad-Hoc

RT.0239 Special

Programs (TRA)

Process Application

00 Performance report Number of TRA determinations entered by user id. Ad-Hoc

RT.0240 Special

Programs (TRA)

Process Application

00 Performance report Number of RTAA determinations entered by user id. Ad-Hoc

RT.0241 Special

Programs (TRA)

Process Application

00 Performance report Number of RTAA certifications entered by user id. Ad-Hoc

RT.0242 Special

Programs (TRA)

Process Application

00 Performance report Number of RTAA determinations entered by user id. Ad-Hoc

RT.0243 Special

Programs (TRA)

Process Application

07 UBDHTCDD2900 HCTC eligibility from determinations. Ad-Hoc

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0244 Special

Programs (TRA)

Submit Initial Training

Verification 00 Performance report Number of TRA waivers entered by user id. Ad-Hoc

RT.0245 Special

Programs (TRA)

Submit Initial Training

Verification 00 Performance report Number of TRA certifications entered by user id. Ad-Hoc

RT.0246 Special

Programs (TRA)

Submit Initial Training

Verification 00 UBSE563MP850

Number of TRA waivers issued and revoked by category (Recall, marketable skills, retirement, health, enrollment unavailable, training not available). Number of TRA recipients, first payments, number of weeks paid, amount paid by basic, extended, and remedial.

Weekly

RT.0247 Special

Programs (TRA)

Submit Initial Training

Verification 00 UBSE563QP850

Number of TRA waivers issued and revoked by category (Recall, marketable skills, retirement, health, enrollment unavailable, training not available). Number of TRA recipients, first payments, number of weeks paid, amount paid by basic, extended, and remedial.

Monthly

RT.0248 Special

Programs (TRA)

Submit Initial Training

Verification 00 UBSE563WP860

Number of TRA waiver issued and revoked by category (Recall, marketable skills, retirement, health, enrollment unavailable, training not available). Number of TRA recipients, first payments, number of weeks paid, amount paid by basic, extended, and remedial.

Quarterly

RT.0249 Special

Programs (DUA)

Process DUA Mobilization

00 Ad Hoc NONMONETARY DUA DENIAL number. Ad-Hoc

RT.0250 Special

Programs (DUA)

Process DUA Mobilization

00 BRI Report DUA claimants to receive BRIs. Daily

RT.0251 Special

Programs (DUA)

Process DUA Mobilization

00 Claims Estimate Accuracy The pre-DAP estimated number of DUA claims vs. the actual number of DUA claims.

Ad-Hoc

RT.0252 Special

Programs (DUA)

Process DUA Mobilization

00 DUA Certifications Number of DUA certifications entered by user type. Ad-Hoc

RT.0253 Special

Programs (DUA)

Process DUA Mobilization

00 DUA Claims The daily count of total DUA claims by county. Daily

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Title Description Frequency

RT.0254 Special

Programs (DUA)

Process DUA Mobilization

00 DUA Claims Applications Number of Applications Expected vs. Number of Applications Received vs. Number of Applications Approved vs. Number of Applications Disbursed vs. Number of Applications Withdrawn or Disapproved.

Ad-Hoc

RT.0255 Special

Programs (DUA)

Process DUA Mobilization

00 DUA Claims by Employment The total number of claims filed by self-employed claimants vs. the total number of claims filed by other claimants.

Ad-Hoc

RT.0256 Special

Programs (DUA)

Process DUA Mobilization

00 DUA Claims Eligible The total number of claims determined eligible, broken out by self-employed claimants and other claimants.

Ad-Hoc

RT.0257 Special

Programs (DUA)

Process DUA Mobilization

00 DUA Claims Filed by

Claimant Type Total # of DUA claims filed by self-employed claimants vs. the total number of DUA claims filed by covered claimants.

Ad-Hoc

RT.0258 Special

Programs (DUA)

Process DUA Mobilization

00 DUA Claims Overpayments The total number of DUA claims resulting in overpayments. Ad-Hoc

RT.0259 Special

Programs (DUA)

Process DUA Mobilization

00 DUA Determinations # of DUA non-monetary determinations. Ad-Hoc

RT.0260 Special

Programs (DUA)

Process DUA Mobilization

00 DUA eligible claims Total # of DUA claims determined eligible broken out by self-employed claimants vs. covered claimants.

Ad-Hoc

RT.0261 Special

Programs (DUA)

Process DUA Mobilization

00 DUA Overpayments Total number of claims resulting in overpayments. Ad-Hoc

RT.0262 Special

Programs (DUA)

Process DUA Mobilization

00 DUA Re-Determinations Number of eligible DUA claims re-determined ineligible after 21 day deadline due to lack of proof from claimant

Ad-Hoc

RT.0263 Special

Programs (DUA)

Process DUA Mobilization

00 DUA Related Claims

Diversion The number of DUA Related Claims diverted to non-DUA UC. Ad-Hoc

RT.0264 Special

Programs (DUA)

Process DUA Mobilization

00 DUA-Only Claims The daily count of DUA-only claims by county. Daily

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Title Description Frequency

RT.0265 Special

Programs (DUA)

Process DUA Mobilization

00 DUA-Related Claims The daily count of DUA-related claims by county Daily

RT.0266 Special

Programs (DUA)

Process DUA Mobilization

00 DUAUIRQSTLST List of DUA-UI SRCHS. Ad-Hoc

RT.0267 Special

Programs (DUA)

Process DUA Mobilization

00 Elapsed time to activate

DUA Claims Elapsed time from the time the disaster is established to activate the DUA claims option.

Ad-Hoc

RT.0268 Special

Programs (DUA)

Process DUA Mobilization

00 Elapsed time to finalize DUA

program Elapsed time from the time the disasters established to the publication of the final DUA press release.

Ad-Hoc

RT.0269 Special

Programs (DUA)

Process DUA Mobilization

00 Elapsed time to issue first

DUA payment Elapsed time from the time the disaster is established to a DUA payment being issued.

Ad-Hoc

RT.0270 Special

Programs (DUA)

Process DUA Mobilization

00 Elapsed time to publish

initial disaster press release Elapsed time from the time the disaster is established to the initial disaster press release.

Ad-Hoc

RT.0271 Special

Programs (DUA)

Process DUA Mobilization

00 ETA90-2

Send Dept. of Labor monthly report per disaster of Number of Claims, Weeks, Benefits Paid, Appeals, Over-Payments, and Administrative Costs. Incorporate data from Financial Management, FLAIR, and Benefit Payment Control.

Monthly

RT.0272 Special

Programs (DUA)

Process DUA Mobilization

00 Monetary Determinations Number of DUA monetary determinations. Ad-Hoc

RT.0273 Special

Programs (DUA)

Process DUA Mobilization

00 UB2160M-DUA Daily breakdown of DUA amounts paid for a specified time period. Ad-Hoc

RT.0274 Special

Programs (DUA)

Process DUA Mobilization

00 UBD09DUD4575 Listing of DUA claimants that have not provided proof of employment within 21 days.

Ad-Hoc

RT.0275 Special

Programs (DUA)

Process DUA Mobilization

00 UBDDUAD4530 UI ELIGIBLE REDETS THAT WERE PREVIOUSLY INELIGIBLE AND HAVE DUA ATTACHED.

Ad-Hoc

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Title Description Frequency

RT.0276 Special

Programs (DUA)

Process DUA Mobilization

00 UBDDUAED4580 Claimant that had a valid UI claim that and is exhausted and applied for DUA.

Ad-Hoc

RT.0277 Special

Programs (DUA)

Process DUA Mobilization

00 UBDDUAMD4570 Claimants that have multiple disasters associated. Ad-Hoc

RT.0278 Special

Programs (DUA)

Process DUA Mobilization

00 UBDDUATD4585 DUA Daily financial report - # of First Pays and total pays. Daily

RT.0279 Special

Programs (DUA)

Process DUA Mobilization

00 UBDDUATM4585 UI DUA-RELATED PAYMENTS - MONTHLY (# FIRST PAYS AND THEN TOTAL PAYS).

Monthly

RT.0280 Special

Programs (DUA)

Process DUA Mobilization

00 UBDDUATQ4585 UI DUA-RELATED PAYMENTS - QUARTERLY (# FIRST PAYS AND THEN TOTAL PAYS).

Quarterly

RT.0281 Special

Programs (DUA)

Process DUA Mobilization

00 UBDDUATW4585 UI DUA-RELATED PAYMENTS - WEEKLY BREAKOUT BY DUA-RELATED AND STRAIGHT DUA OF FIRST PAYS AND TOTAL PAYS.

Weekly

RT.0282 Special

Programs (DUA)

Process DUA Mobilization

00 UBDDUAUD4590 DUA claims filed the previous day. Ad-Hoc

RT.0283 Special

Programs (DUA)

Process DUA Mobilization

00 UBDPITXD0343 UI Claims that are associated with a DUA and have no weeks claimed. Ad-Hoc

RT.0284 Special

Programs (DUA)

Process DUA Mobilization

00 UBDPITXD0344 DUA claims that have had weeks claimed with issues. Ad-Hoc

RT.0285 Special

Programs (DUA)

Process DUA Mobilization

00 UBSDUACMSD90 Breakout of DUA activities by cost center, residence, FEMA number. Ad-Hoc

RT.0286 Special

Programs (DUA)

Process DUA Mobilization

00 UBSDUARD1423 DUA appeals filed for non-mon. Ad-Hoc

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Title Description Frequency

RT.0287 Special

Programs (DUA)

Process DUA Mobilization

00 UBSDUARD1426 UI CLAIM DENIED for non-monetary determination- DUA ATTACHMENT Ad-Hoc

RT.0288 Special

Programs (DUA)

Process DUA Mobilization

00 UBSDUARM4595 DUA total amount paid by time period. Ad-Hoc

RT.0289 Special

Programs (DUA)

Process DUA Mobilization

00 UBSDUARWSD40 LISTING OF DUA determined as ineligible. Ad-Hoc

RT.0290 Special

Programs (DUA)

Process DUA Mobilization

00 Weekly DARIS Report

Produce weekly, cumulative report per disaster of estimated program cost, number of expected claims, number of claims to date for this disaster, number of claims approved, number of claims denied, monies paid out, number of weeks of DUA benefits paid, number of exhausted claims, and administrative costs. Incorporate data from Financial Management, FLAIR, and Benefit Payment Control. Send Weekly DARIS report to Dept. of Labor, Dept. of Homeland Security, and key agency personnel.

Weekly

RT.0291 Special

Payments

Special Payments (General)

00 UB 2681-RQLST Warrant Request List report shows duplicate warrants and remailed warrants.

Daily

RT.0292 Special

Payments

Special Payments (General)

00 UB2120-FBSSC Summary of all weeks claimed (Certified) by method (Internet, IVR, etc.). Daily

RT.0293 Special

Payments

Special Payments (General)

00 UB2126-BP60 Listing user who entered certification weeks. Daily

RT.0294 Special

Payments

Special Payments (General)

00 UB2140-SUM UI payment summary - Each fund breakout. Daily

RT.0295 Special

Payments

Special Payments (General)

00 ub2152-ub215 UC payment voucher (warrant, eft, debit, tax witholding. Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0296 Special

Payments

Special Payments (General)

00 UB2193-CHILDSUPTOT Weekly report provides total amount child support deductions processed the previous week. A monthly report is also provided that includes the same information but on a monthly basis.

Weekly

RT.0297 Special

Payments

Special Payments (General)

00 UB2608 – SAR Report Report provides a listing of potential supplemental payments. Ad-Hoc

RT.0298 Special

Payments

Special Payments (General)

00 UB2650-CHILD Adjustments manually made to claimant's account regarding child support. Daily

RT.0299 Special

Payments

Special Payments (General)

00 UB2660-tots Lists cancelled wts by program, # of warrants and total amount. Daily

RT.0300 Special

Payments

Special Payments (General)

00 UB2670-BALAD UC balance adjustment list by program type. Daily

RT.0301 Special

Payments

Special Payments (General)

00 UB2670-CANWR UC warrant cancellation list by program. Daily

RT.0302 Special

Payments

Special Payments (General)

00 UBDISUEM2581 EFT SSN'S - Match social security numbers to multiple claimant accounts. Ad-Hoc

RT.0303 Special

Payments

Special Payments (General)

00 UBDISUEM2582 EFT ACCT - Match social security numbers to EFTs. Daily

RT.0304 Special

Payments

Special Payments (General)

00 UBM1099D2198 Report showing total number of 1099s generated. Daily

RT.0305 Special

Payments

Special Payments (General)

00 UBSEFTSD2542 EFT Statistics - Number rejected, number processed, amount processed, amount rejected.

Daily

RT.0306 Special

Payments

Special Payments (General)

00 UBSEFTSD2542 EFT Statistics - Number rejected, number processed, amount processed, amount rejected.

Monthly

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Title Description Frequency

RT.0307 Special

Payments

Special Payments (General)

00 UBXEFTR2530D EFT rejects. Daily

RT.0308 Special

Payments

Special Payments (General)

00 UBXFINCD2605 Year old warrant cancel ERR/CORR. Daily

RT.0309 Special

Payments

Special Payments (General)

00 UBXKEYCD2217 Effective date changes Daily

RT.0310 Special

Payments

Special Payments (General)

00 UCB2140 Report listing the total dollar amount canceled and remailed the previous day.

Ad-Hoc

RT.0311 Special

Payments

Special Payments (General)

00 UCB2660 List of warrants canceled the previous day. Ad-Hoc

RT.0312 Special

Payments

Special Payments (General)

00 UCB2670 List of warrants re-mailed the previous day. Ad-Hoc

RT.0313 Special

Payments

Special Payments (General)

00 UMD3567MS710 SSN/BYE CHANGES MONTHLY SUMMARY (BK10). Daily

RT.0314 Special

Payments

Special Payments (General)

00 UMD3567MS720 Warrant Cancel COUNTS by agent, who, date, reason. Daily

RT.0315 Special

Payments Issue Payment (Certify Weeks)

06 UBDHTCPD2910 HCTC eligibility from payments. Ad-Hoc

RT.0316 Special

Payments

Process Returned Warrants

06 Warrant to mail The system shall provide the ability to display and print a list of the warrants being mailed for a specified period of time.

Daily

RT.0317 Special

Payments Issue Forgery

Packets 00

Claimant's Requesting a Forgery Investigation

The system shall provide the ability to identify claimants requesting a forgery investigation.

Daily

RT.0318 Appeals Appeals

(General) 00 AC-UABAR006

Nightly Batch Report that prints a list of all docket numbers for cases where the address changed, for the claimant, since the notice of hearing was mailed.

Daily

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Title Description Frequency

RT.0319 Appeals Appeals

(General) 00 AS-UABAR034

This report automatically runs the first business day of each month showing all closed cases, with an employer, for the previous month. This is an Excel Spreadsheet that shows employer names, addresses and docket numbers. This spreadsheet is automatically

Monthly

RT.0320 Appeals Appeals

(General) 00 ETA 5130-Benefit Appeals To provide Federal Government with monthly appeals data. Monthly

RT.0321 Appeals Appeals

(General) 00 ETA 9054H-Higher Authority To provide Federal Government with monthly appeals data. Monthly

RT.0322 Appeals Appeals

(General) 00 ETA 9054L-Lower Authority To provide Federal Government with monthly appeals data. Monthly

RT.0323 Appeals Appeals

(General) 00

ETA 9055H-Higher Authority Appeals Case Aging

To provide Federal Government with monthly appeals data. Monthly

RT.0324 Appeals Appeals

(General) 00

ETA 9055L-Lower Authority Appeals Case Aging

To provide Federal Government with monthly appeals data. Monthly

RT.0325 Appeals Appeals

(General) 00 Hearing Assignment Report

The system shall provide a list of incomplete and future hearings on demand. For each incomplete or future hearing, the system shall display the following:

Hearing type

Issue Codes & Descriptions (if appropriate)

Assigned Staff

Ad-Hoc

RT.0326 Appeals Appeals

(General) 00 Hearing Conflict Report

The system shall allow the following reports to be generated on demand: · Number of postponed or/and rescheduled hearings with reason. · The occasions when the system was unable to schedule a hearing before the case Due Date. This report sha

Ad-Hoc

RT.0327 Appeals Appeals

(General) 00 JS-UABAR033

This report automatically runs the first business day of each week showing all cases that were closed the prior week for claimants and employers. This spreadsheet shows the decsion results, who appeared, the appellant, docket number, names and addresses.

Weekly

RT.0328 Appeals Appeals

(General) 00

Lower Authority appeals decisions

To provide National Appeals Office with decisions involving special programs (UCX, UCFE, TRA, DUA).

Monthly

RT.0329 Appeals Appeals

(General) 00 New Report

Time for Appeals Processing - Average time from appeal filing until final disposition (Decision).

Ad-Hoc

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0330 Appeals Appeals

(General) 00 New Report Percentage of appellants filing appeals using the internet, mail, and IVR. Ad-Hoc

RT.0331 Appeals Appeals

(General) 00 New Report Percentage of appellants filing without any assistance by staff. Ad-Hoc

RT.0332 Appeals Appeals

(General) 00 New Report

Hearing Times by Issue - Average time for each hearing based on the issues presented as part of an appeal.

Ad-Hoc

RT.0333 Appeals Appeals

(General) 00 New Report

Hearing Officer Performance - Recap of Hearings by Hearing Officer (Referee) Number of Hearings Scheduled Number of Hearings Postponed (by Reason): • Party not available • Party Representative not available • Evidence not available • Witness not availabl

Ad-Hoc

RT.0334 Appeals Appeals

(General) 00 New Report

Failure to Prosecute - Failure to Prosecute (appellant didn‟t appear at hearing) by District Office – Total number of non-appearances and a percentage of non-appearances for each District Office.

Ad-Hoc

RT.0335 Appeals Appeals

(General) 00 New Report

Decision Generation - The time between when a hearing is held and a final decision is sent to the parties associated with an appeal.

Ad-Hoc

RT.0336 Appeals Appeals

(General) 00 New Report

Dispositions Favorable to Appellant - Total number of Reversals, by appeals office, and as a percentage of the total decisions rendered by each office for a given time period.

Ad-Hoc

RT.0337 Appeals Appeals

(General) 00 New Report Number and reason for Special Deputy appeals. Ad-Hoc

RT.0338 Appeals Appeals

(General) 00 New Report

Number of timely/untimely Special Deputy appeals and Show Cause Orders issued and responses received as a result.

Ad-Hoc

RT.0339 Appeals Appeals

(General) 00 New Report

Lower Level Appeals Quality Review - The completion date for each assigned appeal review.

Ad-Hoc

RT.0340 Appeals Appeals

(General) 00 UABAR002 Hearing Officer Scheduled Hearing Contacts Specifications. Ad-Hoc

RT.0341 Appeals Appeals

(General) 00 UABAR004 Nightly Batch Report that goes to SAR of all decisions other than Affirmed. Daily

RT.0342 Appeals Appeals

(General) 00 UABAR005 Referee Hearing Schedule Specifications. Weekly

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0343 Appeals Appeals

(General) 00 UABAR007 Hearing Pool Schedule Specifications (when scheduled). Weekly

RT.0344 Appeals Appeals

(General) 00 UABAR008 Time Lapse Statistics Report Specifications. Ad-Hoc

RT.0345 Appeals Appeals

(General) 00 UABAR009 Transmittal of Closed Case to CO Specifications. Ad-Hoc

RT.0346 Appeals Appeals

(General) 00 UABAR010 Appeals to and from UAC Specifications. Ad-Hoc

RT.0347 Appeals Appeals

(General) 00 UABAR011 UAC Monthly Report Specifications. Ad-Hoc

RT.0348 Appeals Appeals

(General) 00 UABAR012 Deputy Clerk Mailing Statistics Specifications. Ad-Hoc

RT.0349 Appeals Appeals

(General) 00 UABAR013 Special Deputy Monthly Report Specifications. Monthly

RT.0350 Appeals Appeals

(General) 00 UABAR014 Disposition: Corrected Decisions Specifications. Ad-Hoc

RT.0351 Appeals Appeals

(General) 00 UABAR015 MR-ETA 9055 Case Aging Specifications. Monthly

RT.0352 Appeals Appeals

(General) 00 UABAR016 MR-ETA 9054 Time lapse Specifications. Monthly

RT.0353 Appeals Appeals

(General) 00 UABAR017 MR-ETA 5130 Benefit Appeals report Specifications. Monthly

RT.0354 Appeals Appeals

(General) 00 UABAR018 Claims Cost Center List Specifications. Ad-Hoc

RT.0355 Appeals Appeals

(General) 00 UABAR019 Call Percent Report Specifications. Ad-Hoc

RT.0356 Appeals Appeals

(General) 00 UABAR020 MR-Statewide Docketed, Disposed, Pending Report Specifications. Monthly

RT.0357 Appeals Appeals

(General) 00 UABAR021 MR-Docketed, Disposed, Pending By Do W/ Time Lapse Report Specs. Weekly

RT.0358 Appeals Appeals

(General) 00 UABAR022 MR-UAC Appeals by Office Report Specifications. Monthly

RT.0359 Appeals Appeals

(General) 00 UABAR023 MR-HO Production Report Specifications. Monthly

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0360 Appeals Appeals

(General) 00 UABAR024 Deputy Clerk Productivity Report Specifications. Monthly

RT.0361 Appeals Appeals

(General) 00 UABAR025 Federal Report - Open Cases By # Of Days Specifications. Weekly

RT.0362 Appeals Appeals

(General) 00 UABAR026 Transmittal of Cases to UAC Report Specifications. Ad-Hoc

RT.0363 Appeals Appeals

(General) 00 UABAR027 Federal Report - Open Cases W/Out Noh By # Of Days Specifications. Monthly

RT.0364 Appeals Appeals

(General) 00 UABAR028 TRA – Trade Readjustment Act Report Specifications. Monthly

RT.0365 Appeals Appeals

(General) 00 UABAR029 Labels Specifications Daily

RT.0366 Appeals Appeals

(General) 00 UABAR030 Open Case List Report Specifications. Ad-Hoc

RT.0367 Appeals Appeals

(General) 00 UABAR031 Open Case List without NOH Specifications. Ad-Hoc

RT.0368 Appeals Appeals

(General) 00 UABAR032 Examiner Productivity Report Specifications. Ad-Hoc

RT.0369 Appeals Appeals

(General) 00 UABAR033 Weekly Report of Hearing results Specifications. Ad-Hoc

RT.0370 Appeals Appeals

(General) 00 UABAR034 Monthly Report of Hearing results Specifications. Ad-Hoc

RT.0371 Appeals Appeals

(General) 00 UABAR035 Cases Transferred for Scheduling report Specifications. Ad-Hoc

RT.0372 Appeals Appeals

(General) 00 UABAR036 Cases Transferred for Typing report Specifications. Ad-Hoc

RT.0373 Appeals Appeals

(General) 00 UABAR037 Cases Checked In/Out, Transmittal Specifications. Ad-Hoc

RT.0374 Appeals Appeals

(General) 00 UABAR039 Case Progression: Hearing to Decision to Mailing Time Lapse Specs. Ad-Hoc

RT.0375 Appeals Appeals

(General) 00 UABAR040 Case Progression: Continuance Reasons Specifications Ad-Hoc

RT.0376 Appeals Appeals

(General) 00 UABAR041 Case Progression: Continuance Time Lapse Specifications Ad-Hoc

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0377 Appeals Appeals

(General) 00 UABAR042 Case Progression: RECDEC Specifications Ad-Hoc

RT.0378 Appeals Appeals

(General) 00 UABAR043 Pending Court Cases Specifications Ad-Hoc

RT.0379 Appeals Appeals

(General) 00 UABAR044 Weekly Scheduling Plan Specifications Weekly

RT.0380 Appeals Appeals

(General) 00 UABAR045 Recap of Cases by Hearing Officer Specifications Ad-Hoc

RT.0381 Appeals Appeals

(General) 00 UABAR046 Weekly Open Cases by Hearing Officer Specifications Ad-Hoc

RT.0382 Appeals Appeals

(General) 00 UABAR047 Draft Decision Created - No Decision Mailed Specifications Ad-Hoc

RT.0383 Appeals Appeals

(General) 00 UABAR048 List of Issues Specifications Ad-Hoc

RT.0384 Appeals Appeals

(General) 00 UABAR049 Continued case by HO Specifications Ad-Hoc

RT.0385 Appeals Appeals

(General) 00 UABAR050 Disposition: Failure to Prosecute Specifications Ad-Hoc

RT.0386 Appeals Appeals

(General) 00 UABAR051 Disposition: # of cassette tapes Specifications Ad-Hoc

RT.0387 Appeals Appeals

(General) 00 UABAR052 Disposition: Favorable to Appellant Specifications Ad-Hoc

RT.0388 Appeals Appeals

(General) 00 UABAR053 Disposition: Case by Primary Issue Specifications Ad-Hoc

RT.0389 Appeals Appeals

(General) 00 UABAR054 Disposition: Time Lapse Specifications Ad-Hoc

RT.0390 Appeals Appeals

(General) 00 UABAR055 Case Progression: Stats by UCCO Specifications Ad-Hoc

RT.0391 Appeals Appeals

(General) 00 UABAR056 Case Progression: Stats by Issue Specifications Ad-Hoc

RT.0392 Appeals Appeals

(General) 00 UABAR057 Subpoenas Issued per Case Specifications Ad-Hoc

RT.0393 Appeals Appeals

(General) 00 UABAR058 Case Progression: Telephone vs In-person Hearing Scheduled Specs Ad-Hoc

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0394 Appeals Appeals

(General) 00 UABAR059 Prepared Timely, Mailed Untimely Specifications Ad-Hoc

RT.0395 Appeals Appeals

(General) 00 UABAR060 Hearing Held Timely, Prepared Untimely specifications Ad-Hoc

RT.0396 Appeals Appeals

(General) 00 UABAR061 Number of Cases Docketed and Disposed specifications Weekly

RT.0397 Appeals Appeals

(General) 00 UABAR062 Appeals Associate List Specifications Ad-Hoc

RT.0398 Appeals Appeals

(General) 00 UABAR063 FRC Quarterly Review List specifications Quarterly

RT.0399 Appeals Appeals

(General) 00 UABAR064 Transmittal for Unemployment Insurance Materials Specifications Ad-Hoc

RT.0400 Appeals Appeals

(General) 00 UABAR067 Management RPT - Age of Open Cases Specifications Weekly

RT.0401 Appeals Appeals

(General) 00 UABAR068 Management RPT - Age of Open Cases # of days w/out NOH Specs Weekly

RT.0402 Appeals Appeals

(General) 00 UABAR069 Survey Begin Process Specifications Ad-Hoc

RT.0403 Appeals Appeals

(General) 00 UABAR073 Survey Report Specifications Ad-Hoc

RT.0404 Appeals Appeals

(General) 00 UABAR075 Transmit Files to District Office Specifications Daily

RT.0405 Appeals Appeals

(General) 00 UABAR077 Case Progression: Appeal Entry Specifications Ad-Hoc

RT.0406 Appeals Appeals

(General) 00 UABAR078 UAC Review Report Specifications Ad-Hoc

RT.0407 Appeals Appeals

(General) 00 UABAR080 Deleted Case List Specifications Ad-Hoc

RT.0408 Federal

Reporting

Federal Reporting (General)

00 Alternative Trade

Adjustment Assistance (ATAA)

To provide claim and benefits information Quarterly

RT.0409 Federal

Reporting

Federal Reporting (General)

00 Annual State Quality Service

Plan (SQSP) To provide USDOL with the State of Florida's plan on how it utilize UI resources and improve performance measures for the planning year.

Annually

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0410 Federal

Reporting

Federal Reporting (General)

00 Data Validation To validate workload figures reported on the UIRR reports transmitted to USDOL.

Annually

RT.0411 Federal

Reporting

Federal Reporting (General)

00 Disaster Automated

Reporting & Information System (DARIS) report

To provide Disaster Unemployment counts. Weekly

RT.0412 Federal

Reporting

Federal Reporting (General)

00 ETA 191-Expenditures & Financial Adjustments of

UCFE/UCX To provide Federal Government with mthly claims data. Quarterly

RT.0413 Federal

Reporting

Federal Reporting (General)

00 ETA 203-Char. Of the Ins.

Unemployed To provide Federal Government with mthly claims data. Monthly

RT.0414 Federal

Reporting

Federal Reporting (General)

00 ETA 207-Nonmonetary

Determinations Activities To provide Federal Government with qty claims data. Quarterly

RT.0415 Federal

Reporting

Federal Reporting (General)

00 ETA 218-Benefit Rights &

Experience To provide Federal Government with quarterly claims data. Quarterly

RT.0416 Federal

Reporting

Federal Reporting (General)

00 ETA 227-Overpayment

Detection/ Recovery To provide Federal Government with quarterly claims data. Quarterly

RT.0417 Federal

Reporting

Federal Reporting (General)

00 ETA 5130-Benefit Appeals To provide Federal Government with mthly claims data. Monthly

RT.0418 Federal

Reporting

Federal Reporting (General)

00 ETA 5159 Claims & Payment Activities

To provide Federal Government with mthly claims data. Monthly

RT.0419 Federal

Reporting

Federal Reporting (General)

00 ETA 538-Advance Weekly Initial & Continued Claims

Report. To provide Federal Government with weekly claims data. Weekly

RT.0420 Federal

Reporting

Federal Reporting (General)

00 ETA 539 Weekly Claims &

Trigger Notice Report To provide USDOL with Weekly Claims Data. Weekly

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0421 Federal

Reporting

Federal Reporting (General)

00 ETA 563-Trade

Readjustment Allowance (TRA) QTR

To provide Federal Government with quarterly claims data. Quarterly

RT.0422 Federal

Reporting

Federal Reporting (General)

00 ETA 581 To provide quarterly employer taxable status data Quarterly

RT.0423 Federal

Reporting

Federal Reporting (General)

00 ETA 586-Interstate Combining Wages

To provide Federal Government with quarterly claims data. Quarterly

RT.0424 Federal

Reporting

Federal Reporting (General)

00 ETA 9016-Alien Claims

Activity To provide Federal Government with quarterly claims data. Quarterly

RT.0425 Federal

Reporting

Federal Reporting (General)

00 ETA 902 Disaster

Unemployment Assistance (DUA)

To provide DUA counts during an active disaster Daily

RT.0426 Federal

Reporting

Federal Reporting (General)

00 ETA 9047 UI Reemployment

Report To provide counts regarding claimants who become reemployed Quarterly

RT.0427 Federal

Reporting

Federal Reporting (General)

00 ETA 9049-Profiling &

Reemployment Service Outcome

To provide Federal Government with quarterly claims data. Quarterly

RT.0428 Federal

Reporting

Federal Reporting (General)

00 ETA 9050-First Payment To provide Federal Government with mthly claims data. Monthly

RT.0429 Federal

Reporting

Federal Reporting (General)

00 ETA 9051-Continued Weeks

Compensated To provide Federal Government with mthly claims data. Monthly

RT.0430 Federal

Reporting

Federal Reporting (General)

00 ETA 9052-Nonmonetary Determ., Detection Date

To provide Federal Government with mthly claims data. Monthly

RT.0431 Federal

Reporting

Federal Reporting (General)

00 ETA 9054H-Higher Authority To provide Federal Government with mthly claims data. Monthly

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0432 Federal

Reporting

Federal Reporting (General)

00 ETA 9054L-Lower Authority To provide Federal Government with mthly claims data. Monthly

RT.0433 Federal

Reporting

Federal Reporting (General)

00 ETA 9055H-Higher Authority

Appeals Case Aging To provide Federal Government with mthly claims data. Monthly

RT.0434 Federal

Reporting

Federal Reporting (General)

00 ETA 9055L-Lower Authority

Appeals Case Aging To provide Federal Government with mthly claims data. Monthly

RT.0435 Federal

Reporting

Federal Reporting (General)

00 ETA 9056 Nonmonetary Determination Quality

Review To provide Nonmonetary Determination quality scores. Quarterly

RT.0436 Federal

Reporting

Federal Reporting (General)

00 ETA 9057 lower Authority Appeals Quality Review

To provide Lower Authority Appeals quality scores. Quarterly

RT.0437 Federal

Reporting

Federal Reporting (General)

00 ETA 9128 Reemployment

and Eligibility Assessments Activities

To provide Reemployment & Eligibility Assessment counts. Quarterly

RT.0438 Federal

Reporting

Federal Reporting (General)

00 ETA 9129 Reemployment

and Eligibility Assessments Outcomes

To provide Reemployment & Eligibility Assessment comparisons. Quarterly

RT.0439 Federal

Reporting

Federal Reporting (General)

00 Internet Reports To provide the public with claims information. Weekly

RT.0440 Federal

Reporting

Federal Reporting (General)

00 Lower Authority appeals

decisions To provide National Appeals Office with decisions involving special programs (UCX, UCFE, TRA, DUA and TEUC).

Bi-monthly

RT.0441 Federal

Reporting

Federal Reporting (General)

00 Overpayment Write Offs To request approval to write off overpayments. Quarterly

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0442 Federal

Reporting

Federal Reporting (General)

00 SQSP Quarterly Progress

Report To provide USDOL with the State of Florida's plan to take corrective action on failed performance measures , etc.

Quarterly

RT.0443 Federal

Reporting

Federal Reporting (General)

00

UC Claims and Local Area Statistics for Labor Force,

Employment and Unemployment Rates by

County

To provide statistics on unemployment by county. Monthly

RT.0444 Federal

Reporting

Federal Reporting (General)

00 UC Initial Claims Report To provide Office of Policy & Budget claims information. Weekly

RT.0445 Audit BTQ - Non-Monetary Reviews

04 BTQ Adjudication Hub Quality Review Report

The system shall provide reporting for each individual adjudicator. Ad-Hoc

RT.0446 Audit BTQ - Non-Monetary Reviews

04 BTQ Adjudication Hub

Report

The system shall provide summary reporting for an entire adjudication hub for a given scoring cycle showing each adjudicator's score in bar graph form.

Ad-Hoc

RT.0447 Audit BTQ - Non-Monetary Reviews

04 BTQ Statewide Adjudication

Hub Review Results The system shall provide summary reporting for all adjudication hubs over a three year period in bar graph form

Ad-Hoc

RT.0448 Customer

Information Requests

Customer Assistance (General)

00 Account History Information related to a claimant's account. Ad-Hoc

RT.0449 Customer

Information Requests

Customer Assistance (General)

00 Claim History Claimant claims history Ad-Hoc

RT.0450 Customer

Information Requests

Customer Assistance (General)

00 Denial Request Number of records request denial by reason. Ad-Hoc

RT.0451 Customer

Information Requests

Customer Assistance (General)

00 Elapased time Time from when records request was made to when the request was processed.

Ad-Hoc

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0452 Customer

Information Requests

Customer Assistance (General)

00 Employment History Claimants employment history including wages earned. Ad-Hoc

RT.0453 Customer

Information Requests

Customer Assistance (General)

00 Payment History UC benefits provided to the claimant. Ad-Hoc

RT.0454 Customer

Information Requests

Customer Assistance (General)

00 Pending Record Request Pending records request waiting to process. Ad-Hoc

RT.0455 Customer

Information Requests

Customer Assistance (General)

00 Record Request Payments Total of payments received for records request. Ad-Hoc

RT.0456 Customer

Information Requests

Customer Assistance (General)

00 Records Request Identification of who is requesting records and the type of records being requested by date.

Ad-Hoc

RT.0457 Customer

Information Requests

Customer Assistance (General)

00 Requestor Number of requests by requestor. Ad-Hoc

RT.0458 Customer

Information Requests

Customer Assistance (General)

00 UB1183 Claimant wage transcript, base period earnings, disqualifications, or determinations.

Daily

RT.0459 Customer

Information Requests

Customer Assistance (General)

00 UB1211, DUAUIRQSTLST Listing of a claimant's wages in a base period. Daily

RT.0460 Customer

Information Requests

Customer Assistance (General)

00 UB2140-LO Benefit Payment Summary by Local Office. Daily

RT.0461 Customer

Information Requests

Customer Assistance (General)

00 UB2152-UB215 Summary of vouchers sent to DFS. Daily

RT.0462 Customer

Information Requests

Customer Assistance (General)

00 UB3260-FISCA Adjustments to Charges by Funds - Warrant Cancellations, fund transfer, redeterminations.

Daily

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Number Core Process

Sub Process

Activity Title Description Frequency

RT.0463 Customer

Information Requests

Customer Assistance (General)

00 UF2380 Overpayment History by claimant for appeals hearings. Daily

RT.0464 Customer

Information Requests

Customer Assistance (General)

00 Workload Report Number of request processed by AWI Associates. Ad-Hoc

RT.0465 Common Common 00 UBDEUCUD2123 Claimant's drawing emergency unemployment that have a TRA or STC attachment to the claim.

Daily

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ATTACHMENT C – REQUIREMENTS MATRIX FORMS/CORRESONDENCE

Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0001 Claims Claims

(General) 00

UCB-236 (Rev 9/06) / Direct Deposit Form

Form completed if Employee elects to have benefits deposited electronically.

Yes Yes

FC.0002 Claims Claims

(General) 00 Employee Address Change

Employees who change their address while in this program complete the Employee Address Change form. This is sent to AWI by the Employer.

No Yes

FC.0003 Claims Claims

(General) 00

Revised claims estimate AWI Form ETA-82-DP

DUA monetary determination Yes No

FC.0004 Claims Claims

(General) 00 Eligibility Notification (UCB-71) Notification of separate eligibility in another state Yes No

FC.0005 Claims Claims

(General) 00

Federal/Military Wages Assigned

Used to notify FCCC that Federal or Military wages have been assigned to Florida

Yes No

FC.0006 Claims Claims

(General) 00

Request for Transfer of Wages (IB-4)

Generated via the ICON system - form used to request the transfer of wages between states/U.S. territories

Yes Yes

FC.0007 Claims Claims

(General) 00

Determination of Combined Wage Claim (IB-5)

Generated via the ICON system - form used to communicate wage determinations for Combined Wage Claims between states/U.S. territories

Yes Yes

FC.0008 Claims Claims

(General) 00 IB-6

Generated via the ICON system - form used to communicate combined wage claim charges for a quarter between states/U.S. territories

Yes Yes

FC.0009 Claims Claims

(General) 00 UCB-6E Incoming bill for charges from other states No Yes

FC.0010 Claims Claims

(General) 00

Reconsideration Letter (UCB-9C)

Other state requesting wage investigation Yes No

FC.0011 Claims Claims

(General) 00 Memo (IB-13)

Generated via the ICON system - free form memorandum used to submit requests to other states/U.S. territories

Yes Yes

FC.0012 Claims Claims

(General) 00

Interstate Request for Reconsideration (IB-14)

Generated via the ICON system - used between states/U.S. territories to request reconsiderations of monetary determinations/wage credits

Yes Yes

FC.0013 Claims Claims

(General) 00 UCB-59

Notice to base period employer advising that claim has been redetermined and also advising of the impact to employer chargeability.

Yes No

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Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0014 Claims Claims

(General) 00

UCB-231R/Reemployment Services Notice/Notification

Notification sent to a claimant to indicate claimant's requirements to participate in the Eligibility Review Process.

Yes No

FC.0015 Claims Claims

(General) 00 Weekly Earnings Worksheet

Worksheet used to assist claimant in reporting correct earnings for the unemployment claim week.

Yes No

FC.0016 Claims Claims

(General) 00

Form # AWI-UC20A (Rev. 10/07) / Work Search Record

Form used to report work search contacts Yes No

FC.0017 Claims Claims

(General) 00

AWI-UCW4VT/ Voluntary Withholding of Federal Income

Tax Form

Used by claimant to indicate if they want taxes withheld from their payments.

Yes Yes

FC.0018 Claims Claims

(General) 00

UCB-21North & UCB-21South / Notice to Claimant

Request to claimant for information necessary to file a new, additional or reopened claim when. Used when claim has omitted information

Yes Yes

FC.0019 Claims Claims

(General) 00

AWI-UC352T/Claimant Address Change Form

Request to change claimant address. Yes Yes

FC.0020 Claims Submit Claim 00 ETA-81A / Supplement for Self-Employed Applicants

Record non-covered employment during the base period. Yes Yes

FC.0021 Claims Submit Claim 00 AWI UCB/DUA-2S DUA benefit rights and responsibilities pamphlet in Spanish Yes No

FC.0022 Claims Submit Claim 00 AWI UCB/DUA-2C DUA benefit rights and responsibilities pamphlet in Creole Yes No

FC.0023 Claims Submit Claim 00 AWI UCB/DUA-6 Affidavit for scheduled employment Yes Yes

FC.0024 Claims Submit Claim 00 AWI UCB/DUA-10 Affirmation of employment Yes Yes

FC.0025 Claims Submit Claim 00 AWI UCB/DUA-11 Affirmation of self-employment Yes Yes

FC.0026 Claims Submit Claim 00 AWI UCB/DUA-12 Affidavit of minor family member earnings Yes Yes

FC.0027 Claims Submit Claim 00 AWI UCB/DUA-4 Request for out of state wages Yes Yes

FC.0028 Claims Submit Claim 00 AWI UCB/DUA-7 Information UC/DUA benefits English, Spanish and Creole Yes No

FC.0029 Claims Submit Claim 00 Appeals DUA flyer Attachment explaining appeal rights Yes No

FC.0030 Claims Submit Claim 00 BPC DUA flyer Attachment explaining fraud is felony and all wages must be reported

Yes No

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Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0031 Claims Submit Claim 00 AWI UC-TI Language information sheet included in claim packet Yes No

FC.0032 Claims Submit Claim 00 UCB-412/Notice of Claim Filed

Notice of Claim Filed (to the employer) provides information specific to the employer and their relationship to the claim (base period experience rating only, reimbursable, separating, out of state, STC) and requests information from the employer. May need to include a fact-finding component in case the employer indicates an issue (job separation, retirement, wages in lieu of notice, etc)

Yes Yes

FC.0033 Claims Submit Claim 00 UCB-13

Form used to report issues regarding the monetary determination of a claim (missing wages or employers/wages; incorrect employers, incorrect amounts) during the base period of a claim.

No Yes

FC.0034 Claims Submit Claim 00 UCB-230/Eligibility Review

Process Form Form requesting detailed eligibility and work search information from the claimant.

Yes Yes

FC.0035 Claims Submit Claim 01 UCB-400/Request for

Supporting Documentation/Form

For issues with a Social Security number, generated to request that the claimant send proof of their identity to the Agency.

Yes No

FC.0036 Claims Submit Claim 08 Form 931/Form (Federal) Form requesting claimant wage and separation information from federal employers (via the FCCC).

Yes No

FC.0037 Claims Submit Claim 14 UCB-11/Wage Transcript and

Determination

Transcript containing claimant's wage information. There will be variable text on the form dependent on the type of claim being filed and whether it is a initial determination or a redetermination. (UCX, UCFE, CWC, STC) (Must contain the date

Yes No

FC.0038 Claims Submit Claim 14 UCB-11EUC / EUC Monetary

Determination Monetary determination notice for an EUC Claim. Yes No

FC.0039 Claims Submit Claim 14 UCB-11EUC-I / EUC Ineligible

Determination

Determination notice issued to advise claimant that they will not be eligible for EUC. Used when claim cannot be entered into system because the claimant does not meet the eligibility requirements, but claimant insists on filing a claim.

Yes No

FC.0040 Claims Submit Claim 14 UCB-11EB / EB Monetary

Determination Monetary determination notice for an EB Claim. Yes No

FC.0041 Claims Submit Claim 14 UCB-11EB-I / EUC Ineligible

Determination

Determination notice issued to advise claimant that they will not be eligible for EB. Used when claim cannot be entered into system because the claimant does not meet the eligibility requirements, but claimant insists on filing a claim.

Yes No

FC.0042 Claims Review Filing

Options 01

UC-310/Application for UC Benefits/Form

Claim form completed by or on behalf of claimant. Yes Yes

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FC.0043 Claims Review Filing

Options 01

UC-310 STC/Application for UC Benefits/Form

Claim form completed by or on behalf of claimant when the claimant is an STC participant.

Yes Yes

FC.0044 Claims Review Filing

Options 01

UC-310 EUC/Application for UC Benefits/Form

Claim form completed by or on behalf of claimant when filing for EUC benefits.

Yes Yes

FC.0045 Claims Review Filing

Options 01

UC-310 EB/Application for UC Benefits/Form

Claim form completed by or on behalf of claimant when filing for EB benefits

Yes Yes

FC.0046 Claims Review Filing

Options 01

UC-310/Supplemental Application for UC Benefits

Used in conjunction with the UC-310 to report additional employers.

Yes Yes

FC.0047 Claims Review Filing

Options 07 Call In Card (CIC)/Notification

Notification sent to an external party requesting to make contact with the UC program.

Yes No

FC.0048 Claims Review Filing

Options 08

IB-1/Interstate Claim Form/Form (Federal)

The “Initial Interstate Claim” or IB-1 form is required to file claims in states that only process out-of-state paper claims. The form is completed by a claimant or claims taker on behalf of a claimant and is sent to the state in which the claimant desires to file for unemployment benefits.

Yes No

FC.0049 Claims Review Filing

Options 08

IB-1C/Initial Interstate Claim Application Continuation Sheet

(Federal)

Used in conjunction with the IB-1 to report additional employers.

Yes Yes

FC.0050 Claims Process Claim 05 UCX-1/Affidavit (Federal) When there is a mistake on a DD-214, UC will send the UCX-1 affidavit directly to the claimant. UCX-1 is used to assign wages.

Yes Yes

FC.0051 Claims Process Claim 05 UCX-2/Affidavit (Federal) When there is a mistake on a DD-214, UC will send the UCX-2 affidavit directly to the claimant. UCX-2 and claimant's Form DD-214 is sent to the military for verification.

Yes Yes

FC.0052 Claims Process UCB-

13 Issue 01

Reconsideration Request (UCB-13)

Initiates the reconsideration process (reconsidering a wage determination); in response to the claimant receiving a wage transcript related to a claim and also providing proof of wages, or an employer has received an employer notification, or a UC Claims Taker has identified a UCB-13 Issue

No Yes

FC.0053 Claims Process UCB-

13 Issue 03

Request for Proof of Earnings (UCB-67)

Sent to claimant for any proof of payment for services rendered; when additional information is required for the UC Wage Examiner to make the appropriate wage updates to the claim

Yes Yes

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Return Expected

FC.0054 Claims Process UCB-

13 Issue 03

Reconsideration Letter - Employer's Statement of

Claimant's Employment and Wages (UCB-9)

Letter sent to Florida employer(s) for to verify wages per quarter for the quarters requested. Sent when additional information is required for the UC Wage Examiner to make the appropriate wage updates to the claim.

Yes Yes

FC.0055 Claims Process UCB-

13 Issue 04 Denial Letter (UCB-70)

Letter notifying claimant of claim denial and explaining the basis for the denial

Yes No

FC.0056 Claims Process UCB-

13 Issue 04 Wage Transcript (UCB-11)

This is the updated wage transcript and is sent to the claimant at the point that the wage information for a specific claim is updated in the system

Yes No

FC.0057 Claims Process UCB-

13 Issue 04 Disposal Letter

Describes the reasons for wages not being updated and is sent to the claimant at the point that the wage information for a specific claim is updated in the system

Yes No

FC.0058 Claims Process UCB-

13 Issue 04

Statement of Employer Charges (associated with a

claim) (UCB-412)

Sent to the employer at the point that the wage information for a specific claim is updated in the system

Yes No

FC.0059 Adjudication Adjudication

(General) 00 Fact finding form (UCB-204) To gather fact finding on income issues(retirement, etc.) Yes Yes

FC.0060 Adjudication Adjudication

(General) 00 Fact finding form (UCB-206) To gather fact finding on reporting requirements issues Yes Yes

FC.0061 Adjudication Adjudication

(General) 00 Fact finding form (UCB-209L) To gather fact finding on leave of absence issues Yes Yes

FC.0062 Adjudication Adjudication

(General) 00 Fact finding form (UCB-209S) To gather fact finding on suspension issues Yes Yes

FC.0063 Adjudication Adjudication

(General) 00 Fact finding form (UCB-219) To gather fact finding on PREP eligibility issues Yes Yes

FC.0064 Adjudication Adjudication

(General) 00 Fact finding form (UCB-221) To gather fact finding on PREP services Yes Yes

FC.0065 Adjudication Adjudication

(General) 00

Redetermination Declined Letter

To notify affected party that no redetermination will be done Yes No

FC.0066 Adjudication Adjudication

(General) 00

Reconsideration Untimely Denial letter

To notify affected party that their request for reconsideration was untimely

Yes No

FC.0067 Adjudication Adjudication

(General) 00 Employer information letter Request for separation info/replaces lost UCB-412 Yes Yes

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Return Expected

FC.0068 Adjudication Adjudication

(General) 00

ER Program Claimant's Questionnaire (UCB-231

ERP Review Yes Yes

FC.0069 Adjudication Adjudication

(General) 00 OOPS Letter

Letter sent to an employer advising that the determination they got was in error and a corrected determination was being issued

Yes No

FC.0070 Adjudication Adjudication

(General) 00 UCB-45 Worksheet Determination worksheet Yes Yes

FC.0071 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

00 Fact finding form (UCB-200) Generic fact finding form (use as blank template) Yes Yes

FC.0072 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

00 Fact finding form (UCB-201) To gather fact finding on discharge issues Yes Yes

FC.0073 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 Fact finding form (UCB-208) To gather fact finding on voluntary quit issues Yes Yes

FC.0074 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 Employer Call in Card (UCB-

121E) Request to employer to contact Adjudication concerning an issue on the claim

Yes Yes

FC.0075 Adjudication

Potential Issues

Tracking (PIT) List -

Separation Related Issues

04 Contact Attempt Form Contact information Yes Yes

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Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0076 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

00 Fact finding form (UCB-205) To gather fact finding on able and available issues Yes Yes

FC.0077 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

00 Fact finding form (UCB-209) To gather fact finding on employment status issues Yes Yes

FC.0078 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

00 Fact finding form (UCB-207) To gather fact finding on school employee/alien issues Yes Yes

FC.0079 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

00 Claimant Call In Card (UCB-

121M) Request to claimant to contact Adjudication concerning an issue on the claim

Yes Yes

FC.0080 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

00 Independent contractor analysis (UCS-6061)

Request for info to determine employment status Yes Yes

FC.0081 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

07 Fact finding form (UCB-

205SIF) To gather fact finding on A&A incarceration issues Yes Yes

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Return Expected

FC.0082 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

07 Fact finding form (UCB-202) To gather fact finding on job refusal/referral issues Yes Yes

FC.0083 Adjudication

Potential Issues

Tracking (PIT) List - Non-Separation

Related Issues

07 Fact finding form (UCB-211) To gather fact finding on schools attendance/training issues Yes Yes

FC.0084 Adjudication Process

Employer Chargeability

02 Notice of claim filed (UCB-

412R) Notice of monetarily eligible claim filed sent to reimbursable base period employers

Yes Yes

FC.0085 Adjudication Process

Employer Chargeability

02 ERPO Letter (UCB-30) Advise Reimbursable Employer that the claimant earned 17X WBA after separation

Yes No

FC.0086 Adjudication Process

Employer Chargeability

02 Request for Reimbursement

(UCT-29) Quarterly notice to reimbursable employers of benefits paid to claimants

Yes Yes

FC.0087 Adjudication Process

Employer Chargeability

02 Response to employer protest

of either UCT-1 or UCT-29 (UCB-32)

Notice to employer of status of their protest of benefit charges Yes No

FC.0088 Adjudication Process

Employer Chargeability

03 Split Charge Letter To notify a contributory employer that a portion of their percentage of liability will be non-charged

Yes No

FC.0089 Adjudication Process

Employer Chargeability

03 Notice of claim filed (UCB-412) Notice of claim filed sent to separating employers and in the case of monetarily eligible claims to base prior contributory employers

Yes Yes

FC.0090 Adjudication Process

Employer Chargeability

03 Notice of Benefits Paid (UCT-

1) Quarterly notice to contributory employer of benefits paid to claimants

Yes Yes

FC.0091 Adjudication Process

Employer Chargeability

03 Notice of Determination (UCB-

45) Notice to employers/claimants of a determination issued affecting eligibility or chargeability of benefits

Yes Yes

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Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0092 Adjudication Process Labor

Dispute 03 Fact finding form (UCB-200LD) To gather fact finding on labor dispute issues Yes Yes

FC.0093 Adjudication Process Labor

Dispute 03

Report of Labor Dispute UCS-17

BPC initial fact finding of a potential labor dispute Yes Yes

FC.0094 Adjudication Process Labor

Dispute 04 UCS-17A and UCS-17B Labor dispute forms Yes Yes

FC.0095 Benefit

Payment Control

Benefit Payment Control

(General)

00 Overpayment Determination

(UCO-15)

To inform the Claimant that it has been determined that they received benefits for which they were not eligible and that restitution is required.

Yes No

FC.0096 Benefit

Payment Control

Benefit Payment Control

(General)

00 Miscellaneous Letter (UCO10 AWI letter head for free form context with BPC contact information at the bottom.

Yes No

FC.0097 Benefit

Payment Control

Benefit Payment Control

(General)

00 Letter to reply to claimant

inquire (UCO114 BPC letter used to reply to claimant request for information. Yes No

FC.0098 Benefit

Payment Control

Benefit Payment Control

(General)

00 Certificate of First-Class Mail

Service (UCO-109)

BPC verification cover sheet that BPC documents have been mailed to the appeal referee holding the hearing and to the employer involved in the hearing when documents had not already been included with the hearing docket # and BPC is a participant in the h

Yes No

FC.0099 Benefit

Payment Control

Benefit Payment Control

(General)

00 Withholding tax overpayment

explained (UCO-250) Letter to claimant explaining why income tax withheld is charged as an overpayment.

Yes No

FC.0100 Benefit

Payment Control

Benefit Payment Control

(General)

00 New Address to Sheriff for

Capias Letter to Sheriff's office to furnish new address for Capias summons.

Yes No

FC.0101 Benefit

Payment Control

Benefit Payment Control

(General)

00 Request for Claimant Address

(UCO-41) Letter to employer to request a current address for the claimant.

Yes Yes

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Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0102 Benefit

Payment Control

Benefit Payment Control

(General)

00 Overpayment Re-

determination (UCO-503)

Letter to claimant for the re-determination of the overpayment determination. Separate UCB-29 also generated internally to address employer chargeability adjustments.

Yes No

FC.0103 Benefit

Payment Control

Benefit Payment Control

(General)

00 Bankruptcy Claim (UCO507) Proof of claim sent to courts to insure that the agency is added as a creditor in the claimant's bankruptcy case.

Yes No

FC.0104 Benefit

Payment Control

Benefit Payment Control

(General)

00 Employer Protest of Charges

Inquiry (UCO-732) Letter to protesting employer requesting wage information. Affidavit of earnings - UCO4 included with letter.

Yes Yes

FC.0105 Benefit

Payment Control

Benefit Payment Control

(General)

00 Full Restitution Made for Bad

Check (UCO-99) Letter to State Attorney's office advising claimant has made full restitution for a worthless check issued to the agency.

Yes No

FC.0106 Benefit

Payment Control

Benefit Payment Control

(General)

00 Refund Memo for Investigative

Fees (UCO-117A)

Memorandum to Financial Management advising a Court awarded fee to the final judgment and a debit/credit entry needs to be done.

Yes No

FC.0107 Benefit

Payment Control

Benefit Payment Control

(General)

00 Refund Cancellation Memo

(UCO-117B) Cover Memorandum to Financial Management requesting attached refund warrant needs to be cancelled.

Yes No

FC.0108 Benefit

Payment Control

Benefit Payment Control

(General)

00 Receipt of Re-Payment (UCO-

49T) End of calendar year receipt for tax purposes of repayments made during calendar year.

Yes No

FC.0109 Benefit

Payment Control

Benefit Payment Control

(General)

00 Notice for Recouping an Overpayment (UCO-8B)

Determination letter sent to claimant when a new claim is filed and there is an outstanding overpayment in another state (IRORA). It advises that payable benefits will be used to offset the overpayment.

Yes No

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Return Expected

FC.0110 Benefit

Payment Control

Benefit Payment Control

(General)

00 Reproduction Overpayment

Determination (UCO-15) Signed attested reproduction of original overpayment determination.

Yes No

FC.0111 Benefit

Payment Control

Benefit Payment Control

(General)

00 Statement of Claim (UCO-119) Document to the court making a claim against the decedent estate for an overpayment.

Yes No

FC.0112 Benefit

Payment Control

Benefit Payment Control

(General)

00 Affidavit of Service for

Statement of Claim Attachment to UCO-119 showing first class mailing to address of decedent estate.

Yes No

FC.0113 Benefit

Payment Control

Wage Audit 00 Wage Breakdown Form (UCO-

2) To gather Wage Breakdown information concerning the quarter in question.

Yes Yes

FC.0114 Benefit

Payment Control

Wage Audit 00 Special Request Wage

Breakdown Form (UCO-2C) To gather Wage Breakdown information concerning the quarter in question.

Yes Yes

FC.0115 Benefit

Payment Control

Wage Audit 02 Employment Audit Request

(UCO-224) Addition employer information request letter. Yes Yes

FC.0116 Benefit

Payment Control

Wage Audit 07 Affidavit of Earnings Form

(UCO-4) To obtain an Affidavit of Weekly Earnings Yes Yes

FC.0117 Benefit

Payment Control

Wage Audit 07 Affidavit of Earnings Form

(UCO-4A) To obtain an Affidavit of Daily Earnings Yes Yes

FC.0118 Benefit

Payment Control

Wage Audit 07 Overpayment Pre-

Determination Notice (UCO-6)

To inform the Claimant that an Overpayment Determination is in process and provide an opportunity for the Claimant to respond with additional information.

Yes Yes

FC.0119 Benefit

Payment Control

Wage Audit 09 Affidavit for Duplicate Warrant

(UCB-15) To verify claimant did receive and cash an issued warrant. Yes Yes

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Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0120 Benefit

Payment Control

Wage Audit 09 Affidavit Attesting to Forgery

(UCB-39) Claimant affidavit attesting that signature on warrant is not their signature.

Yes Yes

FC.0121 Benefit

Payment Control

Payment Intake

00 Restitution Log (UCO-229) Investigator's log sheet to record payment information received from claimants that will be forwarded to BPC for payment intake process.

Yes No

FC.0122 Benefit

Payment Control

Payment Intake

00 Receipt of Payment (UCO-49) Manual payment receipt for the claimant. Yes No

FC.0123 Benefit

Payment Control

Payment Intake

00 Monthly Overpayment Statement (UCO-17)

To provide a Claimant with a statement of the current overpayment amount and to show any activity (payments or offsets) which occurred during the month.

Yes No

FC.0124 Benefit

Payment Control

Payment Intake

00 Reminder Notice of Non-

Payment (UCO-202) Letter to claimant notifying that case will be referred to a collection agency or court if a payment is not received.

Yes Yes

FC.0125 Benefit

Payment Control

Payment Intake

00 Final Reminder Notice of Non-

Payment (UCO-249 Final letter to claimant notifying that case will be referred to a collection agency or court if a payment is not received.

Yes Yes

FC.0126 Benefit

Payment Control

Payment Intake

02 Request for Information(UCO-

100) Letter to claimant requesting additional information about a possible payment.

Yes Yes

FC.0127 Benefit

Payment Control

Payment Intake

02 Request for Information(UCO-

721) Letter to claimant requesting additional information about a possible payment.

Yes Yes

FC.0128 Benefit

Payment Control

Payment Intake

03 Memo to Request Refund

(UCO-117) Memorandum to Financial Management requesting refund check to claimant who repaid more than owed.

Yes Yes

FC.0129 Benefit

Payment Control

Payment Intake

05 Request Payment Letter

(UCO-103)

To inform the Claimant that their payment has been rejected and requiring submission of acceptable payment within 30 days.

Yes Yes

FC.0130 Benefit

Payment Control

Payment Intake

05 Request Payment Letter

(UCO-104) Letter to claimant requesting replacement for a returned check from a third party.

Yes No

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Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0131 Benefit

Payment Control

Payment Intake

06 Refund Cover Letter

f(UCO101) Cover letter to accompany a refund warrant. Yes No

FC.0132 Benefit

Payment Control

Payment Intake

07 Dismissal of Overpayment

(UCO102) To notify a State Attorney/Probation Officer that fraudulent overpayment has been paid in full.

Yes No

FC.0133 Benefit

Payment Control

Payment Intake

07 Satisfaction of Lien (UCO-403) To notify a Court that an overpayment under Judgment has been paid in full.

Yes No

FC.0134 Benefit

Payment Control

Payment Intake

07 Fraud Case Information

Update (UCO-303) To notify the State Attorney of updated information about existing fraud case.

Yes No

FC.0135 Benefit

Payment Control

Overpayment Stop

02 Query to Hot Line Tip (UCO-

6Q) Letter to claimant requesting a statement about working and not reporting this information

Yes Yes

FC.0136 Benefit

Payment Control

Lottery 02 Lottery Verification Letter

(UCO-201) Letter to Lottery confirming amount owed by claimant. Yes Yes

FC.0137 Benefit

Payment Control

Lottery 02 Verification of State-Owed

Debt Letter (UCO-205)

To inform the Florida Lottery that an overpayment exists and to provide the full amount necessary to satisfy the overpayment.

Yes No

FC.0138 Benefit

Payment Control

Lottery 03 Lottery Deduction Appeal Rights Letter (UCO-206

BPC letter to give claimant appeal rights for using lottery winnings to repaid U.C. overpayment.

Yes No

FC.0139 Benefit

Payment Control

New Hire Audit 00 Self-Employment

Questionnaire (UCO-6Q) To provide the Claimant with an opportunity to provide additional information concerning the New Hire match.

Yes Yes

FC.0140 Benefit

Payment Control

New Hire Audit 05 New Hire Call In Letter (UCO-

700) Letter to claimant to call agency to discuss conflict in not reporting earnings.

Yes Yes

FC.0141 Benefit

Payment Control

New Hire Audit 05 New Hire Information Request

(Claimant) (UCO-706) To provide the Claimant with an opportunity to provide additional information concerning the New Hire match.

Yes Yes

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Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0142 Benefit

Payment Control

New Hire Audit 05 New Hire Information Request

(Employer) (UCO-707) To provide the Employer with an opportunity to provide additional information concerning the New Hire match.

Yes Yes

FC.0143 Benefit

Payment Control

Multi-Address/Phone

Audit 02

Request for Proof of Address (UCO-513)

To request the Claimant to provide information concerning their address of residence based on claims filed.

Yes Yes

FC.0144 Benefit

Payment Control

Multi-Address/Phone

Audit 02

Request for Proof of Address (UCO-237)

To request the Claimant to provide information concerning their address of residence based on checks issued.

Yes Yes

FC.0145 Benefit

Payment Control

Waiver 02 Waiver of Recoupment

Granted Letter (UCO-603) To inform the Claimant that the request for a Waiver of Recoupment has been granted.

Yes No

FC.0146 Benefit

Payment Control

Waiver 02 Waiver of Recoupment Denied

Letter (UCO-606) To inform the Claimant the request for a Waiver of Recoupment has been denied.

Yes No

FC.0147 Benefit

Payment Control

Waiver 03 Chargeability Change Notice

(UCB-29) Work sheet used to enter transaction BX50 to make non-charge adjustments to employer accounts.

Yes No

FC.0148 Benefit

Payment Control

Interstate Overpayments

(IRORA) 00

Interstate Request for Overpayment Recovery

(IB8606)

Request to another state for assistance in recovering overpayments based on CWC claims.

Yes No

FC.0149 Benefit

Payment Control

Interstate Overpayments

(IRORA) 03

IRORA Letter to Other State (UCO-820)

Letter to requesting state that claimant is not currently collecting benefits but overpayment will be set up so offsetting can be performed if claimant starts collecting.

Yes No

FC.0150 Benefit

Payment Control

Interstate Overpayments

(IRORA) 06 Paid-In-Full Letter (UCO-822)

To inform a claimant that their overpayment has been repaid in full.

Yes No

FC.0151 Benefit

Payment Control

Interstate Overpayments

(IRORA) 06 IRORA Paid-In-Full Letter

To inform the Collector State that the Florida overpayment has been satisfied.

Yes No

FC.0152 Benefit

Payment Control

Interstate Overpayments

(IRORA) 07

Overpayment Recovery Request Letter (IRORA) (UCO-

821)

To request a participating IRORA state to act as Collector State on Florida‟s behalf.

Yes No

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Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0153 Benefit

Payment Control

Overpayment Write-Off

01 Write-Off Memorandum To inform Financial Management that certain overpayments have reached the Statute of Limitations and are eligible for write off.

No No

FC.0154 Benefit

Payment Control

Overpayment Write-Off

03 Write-Off Cover Letter To inform DFS that certain overpayments have reached the Statute of Limitations and are eligible for write off.

Yes No

FC.0155 Benefit

Payment Control

Death Audit 02 Letter for Verification of Death

(UCO-115) Letter to family or estate requesting proof of death. Yes No

FC.0156 Benefit

Payment Control

Investigations 05 Possible Labor Dispute Memo

(UCS-17) To record information gathered during the investigation of a possible labor dispute.

No No

FC.0157 Benefit

Payment Control

Investigations 05 Notice of Labor Dispute (UCS-

17A) To record information gathered during the investigation of a possible labor dispute.

No No

FC.0158 Benefit

Payment Control

Investigations 05 Notice of Labor Dispute (UCS-

17B) To record information gathered during the investigation of a possible labor dispute.

No No

FC.0159 Benefit

Payment Control

Investigations 05 Subpoena (UCO-234) Subpoena to claimant, employer or third party to appear and produce records to a fraud investigator.

Yes Yes

FC.0160 Benefit

Payment Control

Investigations 05 Forgery Letter (UCO-510) Letter to claimant requesting documentation about forged UC warrants.

Yes Yes

FC.0161 Benefit

Payment Control

Fail To Pay/Disposition

04 Probation Letter (UCO-203) Letter to claimant's probation officer concerning failure to pay. Yes Yes

FC.0162 Benefit

Payment Control

Fail To Pay/Disposition

04 Disposition of Fraud Case

(UCO-301)

Form included in prosecution package for State Attorney to provide disposition. Also provides DOC with payee code for repayment.

Yes Yes

FC.0163 Benefit

Payment Control

Fail To Pay/Disposition

07 Notice to Claimant of State Attorney Filing (UCO-302)

Notice to the claimant that a case will be filed with the State Attorney.

Yes Yes

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Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0164 Benefit

Payment Control

Fail To Pay/Disposition

07 Capias Request to State

Attorney (UCO-304) Request for a capias to be issued and provides information to the State Attorney for the local Sheriff's office to execute.

Yes No

FC.0165 Benefit

Payment Control

Fail To Pay/Disposition

07 Law Enforcement Intake

Checklist (UCO-306) Checklist for investigator to determine what is needed for a fraud case.

Yes No

FC.0166 Benefit

Payment Control

Fail To Pay/Disposition

07 Investigator Statement of Fact

(UCO-604) Submitted with documents on a case referred for prosecution. Yes No

FC.0167 Benefit

Payment Control

Fail To Pay/Disposition

07 Affidavit for filing Direct Information (UCO-42A)

Submitted with documents on a case referred for prosecution. Yes No

FC.0168 Benefit

Payment Control

Fail To Pay/Disposition

07 Finding of Probable Cause

(UCO-42B) Submitted with documents on a case referred for prosecution in circuit 6.

Yes No

FC.0169 Benefit

Payment Control

Fail To Pay/Disposition

07 Broward County Affidavit

(UCO-801 Document required by Broward County State Attorney explaining details leading to UC fraud.

Yes No

FC.0170 Benefit

Payment Control

Fail To Pay/Disposition

07 Time Payment Agreement for

Circuit 4 (UCO-802) Payment agreement by claimant required for circuit 4. Yes Yes

FC.0171 Benefit

Payment Control

Fail To Pay/Disposition

07 Notice of Filing Case in Circuit

11 (UCO-810) Special letter to claimant granting 30 days before case is filed with State Attorney in Miami-Dade circuit 11.

Yes No

FC.0172 Benefit

Payment Control

Fail To Pay/Disposition

07 Related Persons Worksheet

(UCO-307) Required document for filing fraud cases with the State Attorney.

Yes No

FC.0173 Benefit

Payment Control

Fail To Pay/Disposition

07 Investigative Report (UCO-

309) Required document for filing fraud cases with the State Attorney.

Yes No

FC.0174 Benefit

Payment Control

Fail To Pay/Disposition

07 Case Cover Sheet (UCO-310) Required document for filing fraud cases with the State Attorney.

Yes No

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Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0175 Benefit

Payment Control

Fail To Pay/Disposition

07 Personal Data Sheet (UCO-

312) Required document for filing fraud cases with the State Attorney.

Yes No

FC.0176 Benefit

Payment Control

Fail To Pay/Disposition

07 Personal Data Sheet (UCO-

832 Required document for filing fraud cases with the State Attorney in Circuit 6.

Yes No

FC.0177 Benefit

Payment Control

Fail To Pay/Disposition

07 Identification and Payment

Information (UCO-43) Required document for filing fraud cases with the State Attorney.

Yes No

FC.0178 Benefit

Payment Control

Fail To Pay/Disposition

07 Witness List (UCO-52) List of individuals who can identify the claimant or testify the claimant received benefits either through check cashing or bank deposits or provide other relevant information.

Yes No

FC.0179 Benefit

Payment Control

Fail To Pay/Disposition

07 Witness Affidavit (UCO-70) Statement from witness that claimant was employed. Yes No

FC.0180 Benefit

Payment Control

Fail To Pay/Disposition

07 Request Copies of Cashed

Warrants (UCO-44) Form to Financial Services requesting copies of cashed warrants.

Yes Yes

FC.0181 Benefit

Payment Control

Fail To Pay/Disposition

07 Address Information Request

(UCO-45) Request to Post Office for address verification. Yes Yes

FC.0182 Benefit

Payment Control

Fail To Pay/Disposition

07 State Attorney Checklist (UCO-

36) Checklist for investigator to indicate which documents submitted with a case when referred for prosecution.

Yes No

FC.0183 Benefit

Payment Control

Fail To Pay/Disposition

07 Face to Face Meeting Request

(UCO-37) Investigator's letter to claimant to request a face to face meeting.

Yes Yes

FC.0184 Benefit

Payment Control

Fail To Pay/Disposition

07 Admission of Overpayment

(UCO-712) Fact finding interview conducted by investigator with the claimant.

Yes Yes

FC.0185 Benefit

Payment Control

Fail To Pay/Disposition

07 Telephone Contact Request

(UCO-37P) Investigator's letter to claimant to request a telephone call from the claimant.

Yes Yes

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Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0186 Benefit

Payment Control

Fail To Pay/Disposition

07 Arrest Warrant Information

Checklist (UCO-831) Collier County required form for Fraud case. Yes No

FC.0187 Benefit

Payment Control

Fail To Pay/Disposition

11 Final Request for Re-payment

agreement (UCO-570) Letter to claimant offer final repayment attempt prior to the pre-trail hearing.

Yes Yes

FC.0188 Benefit

Payment Control

Fail To Pay/Disposition

11 Stipulation Agreement (UCO-

571) Document to court showing payment agreement. Yes Yes

FC.0189 Benefit

Payment Control

Fail To Pay/Disposition

11 Civil Court Information Sheet

(UCO-412) Checklist for what should be included in small claims court cases.

Yes No

FC.0190 Benefit

Payment Control

Fail To Pay/Disposition

11 Business Record Certification

(UCO-804) Document to court verifying accuracy of attached records. Yes No

FC.0191 Benefit

Payment Control

Fail To Pay/Disposition

11 Broward Statement of Claim

(UCO-806) Special Small Claims Court Summons required by Broward County.

Yes No

FC.0192 Benefit

Payment Control

Fail To Pay/Disposition

11 Brevard Sworn Complaint

Affidavit (UCO-807) Special Small Claims Court document required by Brevard County.

Yes No

FC.0193 Benefit

Payment Control

Fail To Pay/Disposition

11 Broward Stipulation Agreement

(UCO823) Required Broward court document completed by claimant. Yes Yes

FC.0194 Benefit

Payment Control

Fail To Pay/Disposition

11 Broward Notice of Dismissal

(UCO-824) Broward document to court advising the agency voluntarily dismissed the case.

Yes No

FC.0195 Benefit

Payment Control

Fail To Pay/Disposition

11 Broward Final Judgment

(UCO-825) Broward document to request final judgment. Yes No

FC.0196 Benefit

Payment Control

Fail To Pay/Disposition

11 Broward Affidavit-Civil Complaint (UCO-826)

Broward document to file for final judgment. Yes No

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Return Expected

FC.0197 Benefit

Payment Control

Fail To Pay/Disposition

11 Broward Non-Military Affidavit

(UCO-827) Broward document for final judgment. Yes No

FC.0198 Benefit

Payment Control

Fail To Pay/Disposition

11 Broward Satisfaction of Judgment (UCO-830)

Broward document to notify court of final payment and judgment has been satisfied.

Yes No

FC.0199 Benefit

Payment Control

Fail To Pay/Disposition

11 Broward Small Claims Court

Complaint (UCO-829) Broward complaint document Yes No

FC.0200 Benefit

Payment Control

Fail To Pay/Disposition

11 Voluntary Payroll Deduction

Request (UCO-408) Form for claimant to present to employer for Voluntary Payroll Deduction in order to repay overpayment.

Yes Yes

FC.0201 Benefit

Payment Control

Fail To Pay/Disposition

11 Worthless Check Complaint

(UCO107) Sworn Complaint court form used to notify court of an uncollectible bad check.

Yes Yes

FC.0202 Benefit

Payment Control

Fail To Pay/Disposition

11 Affidavit of First Class Mail

Service (UCO109) Affidavit certifying that the claimant was contacted about a bad check.

Yes No

FC.0203 Benefit

Payment Control

Fail To Pay/Disposition

11 Service of Process To provide the Claimant notice of the Civil suit and summon the Claimant to the Hearing.

Yes No

FC.0204 Benefit

Payment Control

Fail To Pay/Disposition

11 Court Action possible for failure to pay (UCO-249)

Letter to claimant advising pending court action if payment not made.

Yes Yes

FC.0205 Benefit

Payment Control

Fail To Pay/Disposition

14 Small Claims Court Summons

(CCC-1506) To inform claimant to appear for a pre-trial/mediation hearing concerning a monetary judgment being filed against them.

Yes No

FC.0206 Benefit

Payment Control

Fail To Pay/Disposition

14 Broward County Small Claims Court Summons (UCO-805)

Special Small Claims Court Summons required by Broward County.

Yes Yes

FC.0207 Benefit

Payment Control

Fail To Pay/Disposition

14 Continuance Order (UCO-423) Submitted to court requesting new pretrial date after claimant has sent in a payment.

Yes Yes

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Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0208 Benefit

Payment Control

Fail To Pay/Disposition

15 Court Dismissal (UCO-404) To request dismissal of a Civil Court action against a Claimant due to a failure to serve notice.

Yes No

FC.0209 Benefit

Payment Control

Fail To Pay/Disposition

17 Entry of Final Judgment (UCO-

400) Document to court requesting final judgment be recorded. Yes Yes

FC.0210 Benefit

Payment Control

Fail To Pay/Disposition

17 Payoff for Small Claims Court

Judgment (UCO-411) Letter advising mortgage/closing company about the small claims court judgment.

Yes Yes

FC.0211 Benefit

Payment Control

Fail To Pay/Disposition

18 Small Claims Court Complaint

(UCO-414) Document to the court outlining the reason for the complaint. Yes No

FC.0212 Benefit

Payment Control

Fail To Pay/Disposition

18 Request for Final Judgment

(UCO-402)

To serve notice to the Court that a Claimant has failed to uphold the Conditional Judgment issued by the Court and request a Final Judgment.

Yes No

FC.0213 Benefit

Payment Control

Fail To Pay/Disposition

18 Final Judgment for Plaintiff

(UCO-413) Document attesting to the final judgment awarded. Yes No

FC.0214 Benefit

Payment Control

Fail To Pay/Disposition

18 Affidavit for Final Judgment

(UCO-415 Document to the court to file for a final judgment. Yes No

FC.0215 Benefit

Payment Control

Fail To Pay/Disposition

18 Non-Military Affidavit (UCO-

424) Document for final judgment. Yes No

FC.0216 Benefit

Payment Control

Fail To Pay/Disposition

19 Small Claims Court Cost

Balance (UCO-407) Letter to claimant asking for payment of Sheriff's fees and court cost.

Yes Yes

FC.0217 Benefit

Payment Control

Fail To Pay/Disposition

20 Final Judgment Warning

(UCO-405) Letter to claimant advising that if restitution is not made, a final judgment will be recorded.

Yes Yes

FC.0218 Special

Programs (STC)

Special Programs

(STC) (General)

00 UCB-412 / Notice of Claim

Filed Generated by the UC system for each Employee claim filed for STC.

Yes No

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Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0219 Special

Programs (STC)

Special Programs

(STC) (General)

00 Notify Employer STC Plan to

Expire Notification to an employer identifying their STC plan will expire.

Yes Yes

FC.0220 Special

Programs (STC)

Enter STC Plan

Application 01

UCB/STC-3 (Rev. 11/01) / Short Time Compensation

Plan Application

Application completed by the Employer to be considered for the STC Plan. Paper form to be completely replaced by employer portal.

Yes Yes

FC.0221 Special

Programs (STC)

Enter STC Plan

Application 01

Request for additional information on STC Plan

Application

Request to entity submitting an STC plan application for additional information.

Yes Yes

FC.0222 Special

Programs (STC)

Enter STC Plan

Application 02

Authorization request from Leasing Company's/Collective

Bargaining Agents for STC plan participation

Inform the Leasing Company or Collective Bargaining Agent that an STC Application is pending their authorization.

Yes Yes

FC.0223 Special

Programs (STC)

Enter STC Plan

Application 02

Reminder notification for request from Leasing

Company's

Reminder notification request to a Leasing Company's to authorize STC participation.

Yes Yes

FC.0224 Special

Programs (STC)

Enter STC Plan

Application 02

Authorization request from Collective Bargaining Agents

for STC plan participation

Inform the Collective Bargaining Agent that an STC Application is pending their authorization.

Yes Yes

FC.0225 Special

Programs (STC)

Enter STC Plan

Application 02

Reminder notification for request from Collective

Bargaining Agents

Reminder notification request to a Collective Bargaining Agents to authorize STC participation.

Yes Yes

FC.0226 Special

Programs (STC)

Enter STC Plan

Application 03

Denial for claimant to Leasing Company/Collective

Bargaining Agent

Claimant ineligible to participate in STC since their Leasing Company failed to respond.

Yes No

FC.0227 Special

Programs (STC)

Enter STC Plan

Application 07 STC Denial Letter

Denial letter notifies the Employer of the reasons the STC Plan Application was not approved.

Yes No

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Return Expected

FC.0228 Special

Programs (STC)

Enter STC Plan

Application 07 STC Approval Letter

Approval letter notifying the Employer of approval for the STC Program.

Yes No

FC.0229 Special

Programs (STC)

Maintain Employees

04

UCB/STC-3B (Rev. 01/07)/ Short Time Compensation Supplemental Participant

Listing

Listing of participating Employees. This form must be completed by the Employer and sent to the STC Coordinator in Tallahassee prior to processing the individual Employee applications. The Employer may substitute a computer-generated list (providing it co

Yes Yes

FC.0230 Special

Programs (STC)

Maintain Employees

04 UCB/STC-3C (Rev. 01/07) /

Request to End STC Participation

Employer provides this form to identify Employees to be removed from the STC Program. Paper form to be completely replaced by employer portal.

Yes Yes

FC.0231 Special

Programs (STC)

Maintain Employees

04 UCB 11

This is the "Wage Transcript and Determination" form sent to all claimants. It is only sent when a new claim is filed or when any change is made in the monetary determination on their new claim. This shows whether a claimant is monetary eligible or ineligible.

Yes No

FC.0232 Special

Programs (STC)

Maintain Employees

04 STC Employee notification of

stoppage of benefits

Notification to the Employee that their benefits are being stopped since the Employer removed an Employee receiving STC benefits from the STC Plan; or, the Employer updated Employee information on the Plan which caused an Employee receiving benefits to become ineligible.

Yes No

FC.0233 Special

Programs (STC)

Process Employee

Hours 00

Reminder to employer to authorize hours

Reminder notification to request the employer to authorize the hours entered by the employee.

Yes No

FC.0234 Special

Programs (STC)

Process Employee

Hours 00

Reminder to employee to authorize hours

Reminder notification to request the employee to authorize the hours entered by their employer.

Yes No

FC.0235 Special

Programs (STC)

Process Employee

Hours 02

UCB/STC2148 SUPP / Supplemental STC Employer

Weekly Certification

This is a supplement to the "List of Short Time Compensation Participants" produced by the system for the employers to use when recording the actual hours worked by their employees (STC participants) for each week of a two week reporting period. This supplement is submitted when the employee was not on the original STC Participant list. These are submitted with the UCB60S - "Weekly Claim Certification" for STC.

Yes Yes

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Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0236 Special

Programs (STC)

Process Employee

Hours 03

Notification to employee of discrepancy reported in hours for weekly STC certification

Notice to the employee that the hours they entered were not approved by their employer.

Yes No

FC.0237 Special

Programs (STC)

Process Employee

Hours 05

Notification to employer of dispute in hours from

employee for weekly STC certification

Notice to the employer that the hours they entered for a specific employee were not approved by their employee.

Yes No

FC.0238 Special

Programs (STC)

Process Employee

Hours 06

UCB60S Rev (2/03) / Weekly Claim Certification

This is the actual form number for the "Weekly Claim Certification" form for STC that is produced by the system and is mailed to the employer for the employees to completed. Blank certification form included in the Employee manual as a sample and is a co

Yes Yes

FC.0239 Special

Programs (STC)

Process Employee

Hours 06

UCB61 / Local Office Weekly Certification for Short Time Compensation Participants

Completed when an Employee has not worked at least 60% of their available hours in a given week. (Hours reduced more than 40%.)

Yes Yes

FC.0240 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 Training Waiver Form provided One Stop Center placing the claimant on a waiver until they are in an approved training or they exhaust basic TRA.

Yes Yes

FC.0241 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 Request for update For TRA. Notification requesting resolution of identified issue with training documentation. To claimant and/or One Stop Center.

Yes No

FC.0242 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UCB-60 / Certification Form

For TRA. Certification Form. (May also be the core process: Special Payments, Issue Payments). The front and back of the Certification form must be completed, signed, and returned to the TRA Specialist. The front of the form pertains to eligibility (job search, able and available, actively seeking work) and the back of the form is completed and signed by the training facility (if applicable).

Yes Yes

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Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0243 Special

Programs (TRA)

Special Programs

(TRA) (General)

00 UCB-61/ RTAA Certification For TRA. RTAA Certification Form. Yes Yes

FC.0244 Special

Programs (TRA)

Enter Petition 05 Request to Amend Petition Notification requesting amendment of Petition sent to State TAA Coordinator/US DOL.

Yes Yes

FC.0245 Special

Programs (TRA)

Enter Petition 12 Press Release Form template completed with the company name and petition number. Form is provided to the local news paper. Add runs for one day.

Yes No

FC.0246 Special

Programs (TRA)

Identify Claimants

05 UCB/TRA 3-A

Part of as-is claimant packet. Document prepared by the TRA Specialist providing information to the affected claimant about the petition (Date Filed, impact date, AWI and One Stop contact information)

Yes No

FC.0247 Special

Programs (TRA)

Identify Claimants

05 TBD Request for additional information from various employment sources of information regarding a previous employee who may be a potential claimant for TRA.

Yes Yes

FC.0248 Special

Programs (TRA)

Identify Claimants

05 UCB/TRA 3-I / Instruction Sheet for TRA Application

Claim for TRA. Part of as-is claimant packet. Instruction sheet for TRA application.

Yes No

FC.0249 Special

Programs (TRA)

Identify Claimants

05 ETA-855 / Request for

Determination of Entitlement to TAA/TRA

Claim for TRA. Part of as-is claimant packet.TRA Claimant Application.

Yes Yes

FC.0250 Special

Programs (TRA)

Identify Claimants

05 UCB/TRA-344 Claim for TRA. Part of as-is claimant packet. Form used to gather additional screen information about the claimant. This form is completed by the claimant.

Yes Yes

FC.0251 Special

Programs (TRA)

Identify Claimants

05 UCB-TRA-345 / Notice to TRA

Claimant

Claim for TRA. Part of as-is claimant packet. Form provides additional information regarding the TRA program and benefits.

Yes No

FC.0252 Special

Programs (TRA)

Identify Claimants

05 Brief Explanation of the TRA, HCTC and RTAA Programs

Claim for TRA. Part of as-is claimant packet. Brief Explanation of the TRA, (Health Coverage Tax Credit) HCTC and RTAA Programs.

Yes No

FC.0253 Special

Programs (TRA)

Identify Claimants

05 ETA-857 Claim for TRA. Entitlement to Trade Readjustment Allowance letter. This letter provides the claimant‟s separation date, weekly TRA amount, benefit begin and end dates, and the

Yes No

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Return Expected

maximum amount payable.

FC.0254 Special

Programs (TRA)

Identify Claimants

05 TRA/RTAA Determination

Letter/Notices Claim for TRA. RTAA claimant application. Yes Yes

FC.0255 Special

Programs (TRA)

Process Application

00 ETA-858 / Request by Worker

for Training Approval Allowance while in Training

For TRA. Provides basic information about the training program the claimant has been placed in.

Yes No

FC.0256 Special

Programs (TRA)

Process Application

00 AWI-2100A / TAA Re-

employability Training Plan

For TRA. The claimants training program including the school name and address, type of training, beginning and ending dates of training, and the total cost are included in this plan.

Yes No

FC.0257 Special

Programs (TRA)

Submit Continuing

Training Verification

01 De-obligation memo For TRA. Memo provided by the claimant that will terminate their TRA benefits.

Yes No

FC.0258 Special

Programs (TRA)

Submit Continuing

Training Verification

01 TRA stop benefits memo For TRA. Notification of the stoppage of benefits the claimant. Yes No

FC.0259 Special

Programs (TRA)

Process RTAA Submit Paystub

01 Request for paystub For TRA. Notification that paystubs have not been received and UI benefits cannot be paid for RTAA.

Yes No

FC.0260 Special

Programs (DUA)

Special Programs

(DUA) (General)

00 UC BULLETIN 1E (REV 10/07) Provides DUA claimants with essential information about qualifying for and applying for disaster unemployment assistance.

Yes No

FC.0261 Special

Programs (DUA)

Special Programs

(DUA) (General)

00 Budget Request Form For DUA. Yes Yes

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Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0262 Special

Programs (DUA)

Special Programs

(DUA) (General)

00 DUA Claim Checklist Check off list to help user obtain and process DUA information correctly

No No

FC.0263 Special

Programs (DUA)

Process DUA Mobilization

00 AWI UCB/DUA-68 Instructions for filing DUA claims Yes No

FC.0264 Special

Programs (DUA)

Process DUA Mobilization

00 AWI UCB/DUA-68S Instructions for filing DUA claims in Spanish Yes No

FC.0265 Special

Programs (DUA)

Process DUA Mobilization

00 AWI UCB/DUA-68C Instructions for filing DUA claims in Creole Yes No

FC.0266 Special

Programs (DUA)

Process DUA Mobilization

01 Confirmation of declaration For DUA. Yes No

FC.0267 Special

Programs (DUA)

Process DUA Mobilization

04 Initializing Press Release Press Release distributed to media outlets in the affected disaster areas explaining the DUA program.

Yes No

FC.0268 Special

Programs (DUA)

Process DUA Mobilization

05 Fact Sheet Form identifying important information about a specific disaster.

Yes No

FC.0269 Special

Programs (DUA)

Process DUA Mobilization

06 Interstate Coordinator‟s

Announcement Interstate Coordinator‟s Announcement for DUA. Yes No

FC.0270 Special

Programs (DUA)

Process DUA Mobilization

12 AWI UCB/DUA-2 Provides DUA claimants with essential information about qualifying for and applying for disaster unemployment assistance.

Yes No

FC.0271 Special

Programs (DUA)

Process DUA Mobilization

14 Procedural Instructions Internal document providing procedural instructions for users Yes No

FC.0272 Special

Programs (DUA)

Process DUA Mobilization

15 Closing Press Release Press release distributed to media outlets in the affected disaster areas to explain DUA benefits are ending.

Yes No

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Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0273 Special

Programs (DUA)

Process DUA Eligibility

Determination 01 UC310 / Initial DUA Claim DUA claim form to file a claim Yes Yes

FC.0274 Special

Programs (DUA)

Process DUA Eligibility

Determination 01

ETA-81 / Initial Application for DUA

Initial application for DUA to provide necessary claimant information.

Yes Yes

FC.0275 Special

Programs (DUA)

Process DUA Eligibility

Determination 02

UCB-45 Notice of Determination

To inform the claimant the application for DUA was filed past the deadline.

Yes No

FC.0276 Special

Programs (DUA)

Process DUA Eligibility

Determination 03 UCB-200 Form used to capture statements for adjudication Yes No

FC.0277 Special

Programs (DUA)

Process DUA Eligibility

Determination 03

UCB-45 Notice of Determination

To inform the claimant they have not met the employment loss criteria

Yes No

FC.0278 Special

Programs (DUA)

Process DUA Eligibility

Determination 05 Determination Pending Proof

Request the claimant provide acceptable proof of employment/wages.

Yes Yes

FC.0279 Special

Programs (DUA)

Process DUA Eligibility

Determination 06 Request proof of wages

To request the Claimant provide acceptable proof of employment/wages. We request proof on monetary determination and give 21-day deadline as well.

Yes Yes

FC.0280 Special

Payments

Special Payments (General)

00 EFT Request Form/UCB-36 Claimant EFT information required to initiate EFT. yes yes

FC.0281 Special

Payments

Special Payments (General)

00 Warrant Image Copy of cashed warrant received from banking institution yes No

FC.0282 Special

Payments

Special Payments (General)

00 Endorsement Form Letter Template completed and provided to the claimant requesting the claimant to review the photocopied warrant and determine if the claimant believes the endorsement is a forgery.

yes yes

FC.0283 Special

Payments

Special Payments (General)

00 Checklist for Competition of

Affidavit for Duplicate Warrant Form provided to the claimant describing the instructions to complete Form DBF-AA-408, LES Form UCB-15.

yes yes

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Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0284 Special

Payments

Special Payments (General)

00 Affidavit for Duplicate

Warrant/Form DBF-AA-408, LES Form UCB-15 –

Form provided to the claimant describing the instructions to complete Form DBF-AA-408, LES Form UCB-15.

yes No

FC.0285 Special

Payments

Special Payments (General)

00 LES Form UCB-15 Original form completed by the claimant is provided to DFS Yes Yes

FC.0286 Special

Payments

Special Payments (General)

00 Forgery Packet Cover Letter Instructions on how to complete the forgery packet Yes No

FC.0287 Special

Payments

Special Payments (General)

00 Form DBF-AA-40 LES Form UCB-39 Affidavit Attesting to

Forgery Affidavit Attesting to Forgery completed by the claimant yes yes

FC.0288 Special

Payments

Special Payments (General)

00 Desk Pay Order Card/UCB-61 Form completed by the claimant or Hubs to amend the claimant‟s certification.

yes yes

FC.0289 Special

Payments

Special Payments (General)

00 UC2000 Form completed describing why the claimant was paid incorrectly.

yes No

FC.0290 Special

Payments

Special Payments (General)

00 Beneficiary Affidavit Cover

Letter Provides instruction to the beneficiary on the steps required to complete the beneficiary affidavit.

yes No

FC.0291 Special

Payments

Special Payments (General)

00 Beneficiary Affidavit Beneficiary affidavit form completed by the claimant's beneficiary.

yes yes

FC.0292 Special

Payments

Special Payments (General)

00 Amendment Request Form/1009G – 1099

Claimant completes to request an amendment to their 1099 Yes Yes

FC.0293 Special

Payments

Special Payments (General)

00 Child Support Deduction Form Provides the percentage amount of benefits to deduct, increase, or delete from a claimant‟s UI benefit.

No No

FC.0294 Special

Payments

Special Payments (General)

00 UCB87/UCB88

UCB87 is the child support determination and the UCB88 is a child support redetermination. The form advises the percentage of child support being deduction from the claimant‟s UI benefits.

Yes No

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Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0295 Special

Payments

Special Payments (General)

00 Journal Transfer Form Includes the week ending date and the total of child support deducted from all UI claims the previous week

Yes No

FC.0296 Special

Payments

Special Payments (General)

00

Supplemental STC Employer Weekly

Certification/UCB/STC2148 SUPP

For STC Form completed by the Employee and submitted by the Employer if the original certification form was not provided.

Yes Yes

FC.0297 Special

Payments

Special Payments (General)

00 Weekly Claim

Certification/UCB60S For STC. Blank certification form included in the Employee manual as a sample.

Yes No

FC.0298 Special

Payments

Special Payments (General)

00

Local Office Weekly Certification for Short Time

Compensation Participants/UCB61

For STC. Completed when an Employee has not worked at least 40% of their available hours in a given week

Yes Yes

FC.0299 Special

Payments

Special Payments (General)

00 1099 Response Letter Letter advising 1099-G amount provided is correct and attaching pay history

Yes No

FC.0300 Special

Payments

Special Payments (General)

00 Affidavit for Duplicate Warrant

return letter affidavit is not completed correctly and must be returned to claimant

yes yes

FC.0301 Special

Payments

Special Payments (General)

00 Forgery Packet Return Letter Packet is returned due to incompletion or comptroller needs additional info from claimant

yes yes

FC.0302 Special

Payments

Special Payments (General)

00 Beneficiary Letter Denying

Payment Claimant did not claim weeks prior to death so beneficiary is not due money

yes No

FC.0303 Special

Payments

Special Payments (General)

00 charge back letter from legal Claimant filed forgery affidavit and was issued replacement check and then discovered that claimant did cash the warrant in question and now has overpayment

yes yes

FC.0304 Special

Payments

Special Payments (General)

00 duplicate warrant letter letter again advising claimant not to cash original warrant if received as stop has been issued

yes No

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Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0305 Special

Payments

Special Payments (General)

00 UCB-31 Request for Special

Warrant Processing warrant needs to be pulled from mail out and handled specially No No

FC.0306 Special

Payments

Special Payments (General)

00 Cancel Claim Response Letter Claimant requests cancellation of ui claim and Agency issues response

yes No

FC.0307 Special

Payments

Special Payments (General)

00 Cancel Claim Response Letter

(Military) Claimant requests cancellation of military claim and agency issues response

yes No

FC.0308 Special

Payments

Special Payments (General)

00 UCB/DUA-60 / DUA Weekly

Claim Certification DUA weekly certification form Yes Yes

FC.0309 Special

Payments

Special Payments (General)

00 UCB/DUA-61/ DUA Local

Office Weekly Claim Certification

DUA weekly certification form Yes Yes

FC.0310 Special

Payments Issue Payment (Certify Weeks)

00 AWI UCB/DUA-61 DUA weekly claim certification Yes Yes

FC.0311 Special

Payments Issue Payment (Certify Weeks)

00 Claimant STC

Certification/UCB-61 STC Claimant Certification form provided to certify weeks. yes yes

FC.0312 Special

Payments Issue Payment (Certify Weeks)

01 Claimant Certification/UCB-60 Weekly Claim Certification yes yes

FC.0313 Special

Payments Issue Payment (Certify Weeks)

02 Certification Return

Letter/UCB-70 Additional information needed on certification yes yes

FC.0314 Special

Payments

Electronic Funds Transfer

(EFT) 00 EFT Reject Notification

Letter to claimant advising bank did not authorize information provided for EFT

yes No

FC.0315 Appeals Appeals

(General) 00 UCA-02N Notice of In-Person Hearing Yes No

FC.0316 Appeals Appeals

(General) 00 UCA-03TN Notice of Telephone Hearing Yes No

FC.0317 Appeals Appeals

(General) 00 UCA-04N Pre-hearing In-Person Conference Notice Yes No

FC.0318 Appeals Appeals

(General) 00 UCA-05TN Pre-hearing Telephone Conf Notice Yes No

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Return Expected

FC.0319 Appeals Appeals

(General) 00 UCA-06N Consolidated Case Notice of Hearing claimant List Yes No

FC.0320 Appeals Appeals

(General) 00 UCA-07N Remand-Revert In-Person Notice of Hearing Yes No

FC.0321 Appeals Appeals

(General) 00 UCA-07TN Remand-Revert Telephone Notice of Hearing Yes No

FC.0322 Appeals Appeals

(General) 00 UCA-08N Add'l Docs Mailed Yes No

FC.0323 Appeals Appeals

(General) 00 UCA-09D Regular Decision Yes No

FC.0324 Appeals Appeals

(General) 00 UCA-09DD Draft Decision No No

FC.0325 Appeals Appeals

(General) 00 UCA-10D Proposed Corrected Decision Yes No

FC.0326 Appeals Appeals

(General) 00 UCA-11D Corrected Decision Yes No

FC.0327 Appeals Appeals

(General) 00 UCA-12D Recision Decision Yes No

FC.0328 Appeals Appeals

(General) 00 UCA-14D Atty Fee Approval Decision Yes No

FC.0329 Appeals Appeals

(General) 00 UCA-15D Reinstated Decision Yes No

FC.0330 Appeals Appeals

(General) 00 UCA-16D Lack of Jurisdiction Dismissal Decision Yes No

FC.0331 Appeals Appeals

(General) 00 UCA-17D Failure to Prosecute Dismissal Decision Yes No

FC.0332 Appeals Appeals

(General) 00 UCA-18D Withdrawal Decision Yes No

FC.0333 Appeals Appeals

(General) 00 UCA-19D Dismissal Without Prejudice Decision Yes No

FC.0334 Appeals Appeals

(General) 00 UCA-20D Narrated Dismissal Decision Yes No

FC.0335 Appeals Appeals

(General) 00 UCA-20DD Decision Certification letter Yes No

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Return Expected

FC.0336 Appeals Appeals

(General) 00 UCA-25C Good Cause-Proceed w Appellant Yes No

FC.0337 Appeals Appeals

(General) 00 UCA-26C Notice of Continuance Yes No

FC.0338 Appeals Appeals

(General) 00 UCA-26CR Reschedule Hearing Cover Yes No

FC.0339 Appeals Appeals

(General) 00 UCA-27C Postponement Worksheet Yes No

FC.0340 Appeals Appeals

(General) 00 UCA-28CS Continuance Denied SF Yes No

FC.0341 Appeals Appeals

(General) 00 UCA-29CL Continuance Denied LF Yes No

FC.0342 Appeals Appeals

(General) 00 UCA-62S Cover Letter-Er Subpoena Yes No

FC.0343 Appeals Appeals

(General) 00 UCA-63S In-Person Witness Subpoena Yes No

FC.0344 Appeals Appeals

(General) 00 UCA-64S Telephone Witness Subpoena Yes No

FC.0345 Appeals Appeals

(General) 00 UCA-65S Subpoena Duces Tecum & Witness Yes No

FC.0346 Appeals Appeals

(General) 00 UCA-66S Subpoena Duces Tecum Yes No

FC.0347 Appeals Appeals

(General) 00 UCA-67S Subpoena Duces Tecum (Mail Docs) Yes No

FC.0348 Appeals Appeals

(General) 00 UCA-68S Subpoena for Deposition Yes No

FC.0349 Appeals Appeals

(General) 00 UCA-69S Subpoena for Discovery Yes No

FC.0350 Appeals Appeals

(General) 00 UCA-70S Witness Fee Invoice Yes Yes

FC.0351 Appeals Appeals

(General) 00 UCA-71S Order To Quash Subpoena Yes No

FC.0352 Appeals Appeals

(General) 00 UCA-72S Order Denying Motion to Quash Yes No

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Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0353 Appeals Appeals

(General) 00 UCA-73S Witness Address Request Yes No

FC.0354 Appeals Appeals

(General) 00 UCA-74I Order of Expedited Discovery Yes No

FC.0355 Appeals Appeals

(General) 00 UCA-75 Remand-Revert File Cover No No

FC.0356 Appeals Appeals

(General) 00 UCA-77 District Office File Request No No

FC.0357 Appeals Appeals

(General) 00 UCA-78M Tape Certification Letter Yes No

FC.0358 Appeals Appeals

(General) 00 UCA-79M Tape Purged Letter Yes No

FC.0359 Appeals Appeals

(General) 00 UCA-80M UAC Tape Request Yes No

FC.0360 Appeals Appeals

(General) 00 UCA-81M Check Deposit Form No No

FC.0361 Appeals Appeals

(General) 00 UCA-82M RecDec Worksheet Yes No

FC.0362 Appeals Appeals

(General) 00 UCA-83M Appeals Letterhead Yes No

FC.0363 Appeals Appeals

(General) 00 UCA-84M Appeals Memo Yes No

FC.0364 Appeals Appeals

(General) 00 UCA-85M Fax Cover Sheet Yes No

FC.0365 Appeals Appeals

(General) 00 UCA-86M Tape Invoice-Employer Yes No

FC.0366 Appeals Appeals

(General) 00 UCA-87M Tape Cover Letter-Employer Yes No

FC.0367 Appeals Appeals

(General) 00 UCA-88M Tape Cover Letter-Claimant Yes No

FC.0368 Appeals Appeals

(General) 00 UCA-89M Weekly Scheduling Plans No No

FC.0369 Appeals Appeals

(General) 00 UCA-90M EMPLOYER LETTER - PENDING CASES Yes No

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Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0370 Appeals Appeals

(General) 00 UCA-91M CLAIMANT LETTER - PENDING CASES Yes No

FC.0371 Appeals Appeals

(General) 00 UCA-92M TELEPHONE LOG No No

FC.0372 Appeals Appeals

(General) 00 X-30SD SD Acknowledgement Letter Yes No

FC.0373 Appeals Appeals

(General) 00 X-30SDJP SD Joined Party Order Yes No

FC.0374 Appeals Appeals

(General) 00 X-31SD SD Transmittal to SD Memo No No

FC.0375 Appeals Appeals

(General) 00 X-32SD SD Order to Show Cause Yes No

FC.0376 Appeals Appeals

(General) 00 X-33SD SD Cause Shown Letter Yes No

FC.0377 Appeals Appeals

(General) 00 X-34SD SD Failure to Prosecute RecOrd of Dismissal Yes No

FC.0378 Appeals Appeals

(General) 00 X-35SD SD Recommended Order Yes No

FC.0379 Appeals Appeals

(General) 00 X-35SDD SD Draft RecOrd Yes No

FC.0380 Appeals Appeals

(General) 00 X-36SD SD In-Person Hearing Notice Yes No

FC.0381 Appeals Appeals

(General) 00 X-37SD SD Telephone Hearing Notice Yes No

FC.0382 Appeals Appeals

(General) 00 X-38SD SD Final Order Yes No

FC.0383 Appeals Appeals

(General) 00 X-39SD SD Final Short Order Yes No

FC.0384 Appeals Appeals

(General) 00 X-39SDE SD Final Order-Exceptions Rec'd Yes No

FC.0385 Appeals Appeals

(General) 00 X-40SD SD Lack of Jurisdiction Recommended Order Yes No

FC.0386 Appeals Appeals

(General) 00 X-41SD SD Lack of Jurisdiction Final Order Yes No

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Number Core Process

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Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0387 Appeals Appeals

(General) 00 X-42SD SD DWOP Final Order Yes No

FC.0388 Appeals Appeals

(General) 00 X-43SD SD Final Order-Withdrawal Yes No

FC.0389 Appeals Appeals

(General) 00 X-44SD SD Failure to Prosecute Final Order Dismissal Yes No

FC.0390 Appeals Appeals

(General) 00 X-45SD SD Remand Order Yes No

FC.0391 Appeals Appeals

(General) 00 X-46SD SD In-Person Witness Subpoena Yes No

FC.0392 Appeals Appeals

(General) 00 X-47SD SD Subpoena Duces Tecum Yes No

FC.0393 Appeals Appeals

(General) 00 X-48SD SD Telephone Witness Subpoena Yes No

FC.0394 Appeals Appeals

(General) 00 X-49SD SD Telephone Hearing Subpoena Duces Tecum Yes No

FC.0395 Appeals Appeals

(General) 00 X-50SD SD Notice of Continuance Yes No

FC.0396 Appeals Appeals

(General) 00 X-51SD SD Recision of Recommended Order Yes No

FC.0397 Appeals Appeals

(General) 00 X-52SD SD Tape Letter-Prepare Transcript Yes No

FC.0398 Appeals Appeals

(General) 00 X-53SD SD Clerk of Court Ltr-Appeal Copy Yes No

FC.0399 Appeals Appeals

(General) 00 X-54SD SD Attorney Letter-Court Case Yes No

FC.0400 Appeals Appeals

(General) 00 X-55SD SD Prehearing Order Yes No

FC.0401 Appeals Appeals

(General) 00 X-56SD SD Clerk of Crt Ltr-Record Enclosed Yes No

FC.0402 Appeals Appeals

(General) 00 X-57SD SD Final Order Cover Sheet Yes No

FC.0403 Appeals Appeals

(General) 00 X-58SD SD Tape Certification Letter Yes No

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Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0404 Appeals Appeals

(General) 00 X-59SD SD Witness Invoice Yes No

FC.0405 Appeals Appeals

(General) 00 X-60SD SD Court Index and Letter Yes No

FC.0406 Appeals Appeals

(General) 00 X-61SD SD RecOrd Cover Sheet Yes No

FC.0407 Appeals Appeals

(General) 00 X-61SDD SD RecOrd of Dismissal Cover Sheet Yes No

FC.0408 Appeals Appeals

(General) 00 X-62SD SD OLDER CASE LETTER Yes No

FC.0409 Appeals Appeals

(General) 00 X-65SD SD Docket Sheet Yes No

FC.0410 Appeals Appeals

(General) 00 YUCA-13D DUA Decision Yes No

FC.0411 Appeals Appeals

(General) 00 YUCA-21D DUA Failure to Prosecute Yes No

FC.0412 Appeals Appeals

(General) 00 YUCA-22D DUA Lack of Jurisdiction Yes No

FC.0413 Appeals Appeals

(General) 00 YUCA-23D DUA Withdrawal Yes No

FC.0414 Appeals Appeals

(General) 00 YUCA-24D DUA Narrated Dismissal Decision Yes No

FC.0415 Appeals Appeals

(General) 00 Z-UCA1 DOCKET SHEET No No

FC.0416 Appeals Benefit

Appeals Intake 01 Unknown

Mail and faxed documents are sent from a variety of sources. These documents may be appeals, associated documents, requests for information, or any of a number of other document types. The document and its container (envelope, fax cover sheet, etc) are at

Yes No

FC.0417 Appeals Benefit

Appeals Intake 03 Tracking Document

Word Template on Mail Clerk's Computer. Contains the Tracking #, along with basic information from the envelope or package.

No No

FC.0418 Appeals Benefit

Appeals Intake 03 Tracking Document

Word Template on Mail Clerk's Computer. Contains the Tracking #, along with basic information from the envelope or package.

No No

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Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0419 Appeals Benefit

Appeals Intake 04 Translation

When a document is received in a language other than English, the contents are translated and attached to the original.

No No

FC.0420 Appeals Benefit

Appeals Intake 12 IAP - Intranet IAP Intranet Print

Screen print of a record submitted via the Internet Appeals application.

No No

FC.0421 Appeals Scheduling 02 Ad-Hoc To allow the parties to have discovery by issuing subpoenas and other discovery requests.

Yes No

FC.0422 Appeals Scheduling 03 Ad-Hoc To request an interpreter to support a hearing on an “as needed” basis.

No No

FC.0423 Appeals Scheduling 03 Non-Accept Letter A letter based on a Word Template informing the “appellant” that the appeal is not being accepted. Primarily used when there is no adverse determination to be appealed.

Yes No

FC.0424 Appeals Scheduling 03 Non-Acceptance Letter Created from a Word Template stored locally. Informs the Appellant that their appeal is not valid (usually because there is no adverse decision for them to appeal).

Yes No

FC.0425 Appeals Scheduling 03 Notice To inform parties to an appeal a hearing has been scheduled. Yes No

FC.0426 Appeals Scheduling 03 Notice To provide pertinent documents to parties to an appeal. Yes No

FC.0427 Appeals Scheduling 08 Address Error Log Report

Printed from the UC Mainframe via overnight Batch Print for all Appeals entered into the BQ71. Represents the results of a failed address cross match between the UC system and the SunTax system.

No No

FC.0428 Appeals Scheduling 08 UCA1 Docket Sheet. Printed from the UC Mainframe via overnight Batch Print for all Appeals entered into the BQ71. Acts as the cover/tracking sheet for activity on the appeal.

No No

FC.0429 Appeals Scheduling 08 UCB11 Wage Transcript. Printed from the UC Mainframe via overnight Batch Print for all Appeals entered into the BQ71.

No No

FC.0430 Appeals Scheduling 08 UCB45 Determination(s). Printed from the UC Mainframe via overnight Batch Print for all Appeals entered into the BQ71.

No No

FC.0431 Appeals Scheduling 09 Determination File A copy of all documents used by the Adjudicator in making the original determination.

No No

FC.0432 Appeals Scheduling 13 BF01 Overpayment History. Used for Overpayment Appeals. Printed from the UC Mainframe System. Attached to case file.

No No

FC.0433 Appeals Scheduling 13 BOSS Calculation Sheet Overpayment Calculation. Used for Overpayment Appeals. Printed from the BOSS System. Attached to case file.

No No

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Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0434 Appeals Scheduling 13 Determination/Redetermination

Request Request for Determination or Redetermination. Printed from the Imaging System. Attached to case file.

Yes No

FC.0435 Appeals Scheduling 13 UCA1 Docket Sheet. Printed from the Appeals Application (when no BQ71 exists). Acts as the cover/tracking sheet for activity on the appeal.

No No

FC.0436 Appeals Scheduling 13 UCB11 Wage Transcript. Printed from the UC Mainframe System. Attached to case file.

No No

FC.0437 Appeals Scheduling 13 UCB45 Determination(s). Printed from the UC Mainframe System. Attached to case file.

No No

FC.0438 Appeals Scheduling 13 UCB67 Wage Determination. Used for Wage Determination and Child Support Appeals. Printed from the UC Mainframe System. Attached to case file.

No No

FC.0439 Appeals Scheduling 13 UCB87 Child Support Determination. Used for Child Support Appeals. Printed from the Imaging System. Attached to case file.

Yes No

FC.0440 Appeals Scheduling 13 UCO15 Overpayment Determination. Used for Overpayment Appeals. Printed from the BOSS System. Attached to case file.

No No

FC.0441 Appeals Scheduling 15 Court Order Request Memo Word Template generated from within the Appeals Application. Requests a copy of the original Child Support Court Order

No No

FC.0442 Appeals Scheduling 18 Label Sheet

A 2x10 Label Sheet printed in the same order as the Transmittal Sheet. Each line contains two labels for each case. The left side label contains a bar code of the docket number, the docket number, and the last name of the appellant. The right side contain

Yes No

FC.0443 Appeals Scheduling 18 UABAR075 - Transmittal A listing of all docketed cases for a particular field office. Used to validate the transfer of Case Files from the Clerk's Office to the Field Offices.

Yes No

FC.0444 Appeals Scheduling 23 Case File A printed copy retrieved from the Imaging System of all documentation related to the prior hearing/decision.

Yes No

FC.0445 Appeals Scheduling 23 Request for Reopening The original document (or a print of the web form) requesting the reopening of a prior hearing/decision.

Yes No

FC.0446 Appeals Scheduling 25 Non-Acceptance Letter Created from a Word Template stored locally. Informs parties that their request is not valid (usually because there is no adverse decision for them to reopen).

Yes No

FC.0447 Appeals Scheduling 27 Recision Decision Worksheet Word Template within the Appeals Application. Contains information about a Request for Reopening which has been granted.

No No

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Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0448 Appeals Scheduling 29 Recision Decision Worksheet Word Document attached to email sent to Clerk‟s Office informing them that a Request for Reopening has been accepted.

Yes No

FC.0449 Appeals Scheduling 30 Case File All documents previously imaged as part of the original hearing/decision are printed from the Imaging System.

Yes No

FC.0450 Appeals Scheduling 33 Recision Decision Letter Letter to the Requestor informing them that the Request to Reopen has been granted.

Yes No

FC.0451 Appeals Scheduling 38 Remand Order An order for a Remand received from UAC or DOL and is copied for internal distribution.

Yes No

FC.0452 Appeals Scheduling 39 Case File All documents previously imaged as part of the original hearing/decision are printed from the Imaging System.

Yes No

FC.0453 Appeals Scheduling 41 UCA1 Docket Sheet. Printed from the Appeals Application. Acts as the cover/tracking sheet for activity on the appeal.

Yes No

FC.0454 Appeals Scheduling 44 Excel Template Mechanism used by the Program Specialist to track requests for redetermination/investigation sent to the Adjudication Hubs.

No No

FC.0455 Appeals Scheduling 46 Excel Template Mechanism used by the Program Specialist to track requests for redetermination/investigation sent to the Adjudication Hubs.

No No

FC.0456 Appeals Scheduling 48 UCA1 Docket Sheet. Printed from the Appeals Application. Acts as the cover/tracking sheet for activity on the appeal.

Yes No

FC.0457 Appeals Scheduling 01,11 Appeal The original document (or a print of the web form) requesting an appeal of a prior determination.

Yes No

FC.0458 Appeals Hearing 03 Screen Shot Used to route papers to the correct field office. The Case Screen-Case Tab is printed for unscheduled cases, the Case Screen-Hearing Tab is printed for scheduled cases.

Yes No

FC.0459 Appeals Hearing 04 Ad-Hoc To request interpreter services Yes No

FC.0460 Appeals Hearing 09 Withdrawal Decision A formal decision withdrawing the appeal based on a request from the Appellant.

Yes No

FC.0461 Appeals Disposition 00 Appellee Good Cause;

Proceeding with Appellant

Used when the Appellee has demonstrated good cause for a postponement, but there are issues that can be dealt with concerning the Appellant.

Yes No

FC.0462 Appeals Disposition 00 Cover Letter for Subpoenas Requested by an Employer

Cover letter for subpoenas requested by an employer. Includes explanation of witness fee arrangement.

Yes No

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Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0463 Appeals Disposition 00 Denial of Postponement (Short

& Long Forms) Used to deny a motion for postponement. Yes No

FC.0464 Appeals Disposition 00 Notice of Continuance Notice to parties that a scheduled hearing has been postponed.

Yes No

FC.0465 Appeals Disposition 00 Notice of Pre-Hearing

Telephone Conference Notice to Parties that a pre-hearing conference will be held to handle pre-hearing motions.

Yes No

FC.0466 Appeals Disposition 00 Notice of Rescheduled Hearing Alternate form of the Notice of Continuance. Used when the Continuance is granted concurrently with a postponement request.

Yes No

FC.0467 Appeals Disposition 00 Order on Motion to Quash

Subpoena Used to deny a request to quash a subpoena. Yes No

FC.0468 Appeals Disposition 00 Order to Quash Subpoena Used to deny a request for a subpoena. Yes No

FC.0469 Appeals Disposition 00 Postponement Request/Motion

Worksheet Instructions for the Deputy Clerk concerning the handling of a postponement/continuance.

No No

FC.0470 Appeals Disposition 00 Request for Correct Address of

Subpoenaed Witness Used when the claimant‟s witness fee is returned as undeliverable. Sent to the claimant.

Yes No

FC.0471 Appeals Disposition 00 Ruling On Request for

Attorney Fees By law, the Referee must rule on any attorney‟s fees charged to the claimant.

Yes No

FC.0472 Appeals Disposition 00 Subpoena Duces Tecum –

Telephone Order to compel a witness to appear and provide documents at a hearing (Telephone and In-Person versions).

Yes No

FC.0473 Appeals Disposition 00 Subpoena for Deposition Order for an in-person deposition as part of discovery or in-lieu of presence at the hearing.

Yes No

FC.0474 Appeals Disposition 00 Subpoena for Discovery Subpoena requiring the production of documents, but not the presence of a witness at the hearing (Regular and Expedited versions).

Yes No

FC.0475 Appeals Disposition 00 Telephone Witness Subpoena Order to compel a witness to appear at a hearing (Telephone and In-Person versions).

Yes No

FC.0476 Appeals Disposition 00 Witness Fee Invoice Document provided to a witness to allow for reimbursement for witness fees.

Yes Yes

FC.0477 Appeals Disposition 02 Memo To generate a notice, based on predetermined timing mechanisms, to track decisions throughout the process to include escalation for untimely actions.

Yes No

FC.0478 Appeals Disposition 05 Notice To inform parties to an appeal of a decision in their case. Yes No

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Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0479 Appeals Disposition 13 AWI Form UCA Bulletin 6E

Included in each mailing is a copy of a pamphlet providing additional information for the parties regarding the hearing and their rights. The pamphlet also includes text, in multiple languages, informing the recipient that the pamphlet includes important

Yes No

FC.0480 Appeals Disposition 13 Notice of Hearing A Notice of Hearing is mailed to all parties to inform them of the date/time of the hearing as well as to provide copies of all case documentation.

Yes No

FC.0481 Appeals Disposition 16 UABAR005 Hearing Schedule – Printed from the Appeals Application contains basic case information about all cases scheduled for a particular week for a given referee.

Yes No

FC.0482 Appeals Recision Decision

03 Notice To inform the UAC that a request to reopen a case has been denied by AWI (this will automatically create an appeal to UAC).

Yes No

FC.0483 Appeals Recision Decision

03 Notice To inform parties a request for reopening was not accepted because the case in question had not been adverse to the appellant.

Yes No

FC.0484 Appeals Recision Decision

03 Notice To inform parties a request for reopening was accepted. Yes No

FC.0485 Appeals Recision Decision

03 Notice To inform AWI‟s Adjudication Hub a request for reopening was accepted.

No No

FC.0486 Appeals Remand 02 Memo To inform the Referee Trainer or Administrator a Remand Order involving a procedural error has been received from the UAC.

No No

FC.0487 Appeals Remand 05 Decision of Appeals Referee

A written summary of the Case, the hearing, and the referee's decision. The are a number of templates used based on the type of decision being rendered, but all are substantially the same.

Yes No

FC.0488 Appeals Remand 14 Corrected Decision of Appeals

Referee A corrected Decision. Only details the changes from the original.

Yes No

FC.0489 Appeals Remand 19 Decision Denying Petition A Decision detailing that a Petition for Corrected Decision is being denied.

Yes No

FC.0490 Appeals Remand 21 Proposed Corrected Decision

of Appeals Referee

A proposed Corrected Decision. Only details the changes from the original. Sent to the parties for review and possible objection.

Yes No

FC.0491 Appeals Remand 24 Corrected Decision of Appeals

Referee A corrected Decision. Only details the changes from the original.

Yes No

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Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0492 Appeals Withdrawal 02 Notice To inform parties to an appeal regarding the disposition of a Withdrawal request.

Yes No

FC.0493 Appeals Withdrawal 06 Show Cause Show Cause Order Yes No

FC.0494 Appeals Withdrawal 08 Notice of Hearing Notice of Hearing for Special Deputy appeal Yes No

FC.0495 Appeals Withdrawal 13 Proposed Order Proposed Special Deputy Order Yes No

FC.0496 Appeals Withdrawal 19 Exceptions Exceptions filed by parties to a Proposed Special Deputy Order

Yes No

FC.0497 Appeals Withdrawal 20 Counter-Exceptions Counter-Exceptions filed by parties to Exceptions filed by parties to a Proposed Special Deputy Order

No Yes

FC.0498 Appeals Withdrawal 21 Briefs in Opposition Briefs in Opposition filed by parties to Counter-Exceptions (Proposed Special Deputy Orders)

Yes No

FC.0499 Appeals Corrected Decision

(Request) 03 Notice

To inform interested parties a request to correct a pre-existing decision has been denied.

Yes No

FC.0500 Appeals Corrected Decision

(Request) 04 Notice

To inform interested parties a correction to a prior decision has be made.

Yes No

FC.0501 Appeals Corrected Decision (Petition)

02 Word Template or Form Captures details of any attempt to contact an appellant No No

FC.0502 Appeals Corrected Decision (Petition)

03 Notice To inform interested parties a request to correct a pre-existing decision has been denied.

Yes No

FC.0503 Appeals Corrected Decision (Petition)

04 Invoice Invoice created when an employer requests a copy of the Audio record of a hearing.

Yes No

FC.0504 Appeals Corrected Decision (Petition)

04 Notice To inform interested parties of a proposed correction to a prior decision and to provide an opportunity for the parties to object and request another hearing.

Yes Yes

FC.0505 Appeals Corrected Decision (Petition)

05 Notice To inform affected parties of a correction to a pre-existing decision.

Yes No

Page 404: Unemployment Compensation Claims and Benefits

Agency for Workforce Innovation

Unemployment Compensation Claims and Benefits Information System (UCCBIS)

5/12/2010 Page 404 of 407 Version: 0.07

UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0506 Appeals Corrected Decision (Petition)

08 Certification Letter Word Template printed from the Appeals Application to accompany an audio record CD. The letter certifies that the attached recording is a true and correct copy.

Yes No

FC.0507 Appeals Corrected Decision (Petition)

08 Cover Letter Word Template printed from the Appeals Application to accompany an audio record CD.

Yes No

FC.0508 Appeals Corrected Decision (Petition)

12 Survey Survey form sent to selected Appellants used to measure customer satisfaction levels.

Yes Yes

FC.0509 Appeals Special Deputy 02 Notice To inform appellants an appeal appears to be filed late (untimely) and to provide an opportunity for the appellant to explain why the appeal should be considered.

Yes No

FC.0510 Appeals Special Deputy 03 Ad-Hoc To provide an opportunity to an appellant to show good reason for a late appeal filing.

Yes No

FC.0511 Appeals Special Deputy 03 Notice To inform interested parties to an appeal a case has been docketed for a hearing.

Yes No

FC.0512 Appeals Special Deputy 03 Notice To inform all parties that an additional party has been joined to the case.

Yes No

FC.0513 Appeals Special Deputy 06 Ad-Hoc To provide an opportunity for parties to a Special Deputy appeal to submit their suggested findings in support of their positions.

Yes No

FC.0514 Appeals Special Deputy 08 Notice To communicate to Special Deputy parties a Recommended Order.

Yes No

FC.0515 Appeals Special Deputy 09 Ad-Hoc To provide parties an opportunity to take exceptions to a proposed Recommended Order.

No Yes

FC.0516 Appeals Special Deputy 10 Ad-Hoc To provide parties an opportunity to file counter-exceptions to exceptions filed by another party.

No Yes

FC.0517 Appeals Special Deputy 11 Ad-Hoc To provide parties an opportunity to oppose counter-exceptions filed by another party.

Yes No

FC.0518 Appeals Special Deputy 17 Notice To inform parties to a Special Deputy appeal of a Final Order (decision).

Yes No

FC.0519 Appeals Federal Quality

Reporting 04 Memo To inform senior management of the audit results. No No

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Agency for Workforce Innovation

Unemployment Compensation Claims and Benefits Information System (UCCBIS)

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0520 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

03 Claimant Questionnaire Form To request information from the claimant regarding the claim being audited (Claimant Questionnaire).

Yes Yes

FC.0521 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

04 Wage Verification Form To request information from the Employer regarding the claim being audited (Wage Verification Form).

Yes Yes

FC.0522 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

05 School Verification Form To request information from a third-party regarding the claim being audited (School Verification Form, Work Search Verifications).

Yes Yes

FC.0523 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

05 Job Search Verification Form -

Private Search Firm

To request information from a third-party regarding the claim being audited (School Verification Form, Work Search Verifications).

Yes Yes

FC.0524 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

05 Job Search Verification Form -

Labor Organization

To request information from a third-party regarding the claim being audited (School Verification Form, Work Search Verifications).

Yes Yes

FC.0525 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

05 Job Search Verification Form -

Potential Employer

To request information from a third-party regarding the claim being audited (School Verification Form, Work Search Verifications).

Yes Yes

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0526 Audit

Benefit Accuracy

Measurement (BAM) Weekly

Reviews

08 Improper Payment Memo To notify the Adjudication Hub Supervisor and/or AWI Management of an improper payment for appropriate corrective action.

No No

FC.0527 Audit BTQ -

Quarterly Reports

05 Failing Score Memo To notify the Adjudication Hub Supervisor of a failing score on one of his or her adjudicators.

No No

FC.0528 Customer

Information Requests

Customer Assistance (General)

00 Records Release Form used to request the release of records. Yes Yes

FC.0529 Customer

Information Requests

Customer Assistance (General)

00 AWI AWA01 Notarized authorization from third party Yes Yes

FC.0530 Customer

Information Requests

Customer Assistance (General)

00 AWI EWC - DWC 30 Request for Unemployment Compensation Information. Yes Yes

FC.0531 Customer

Information Requests

Customer Assistance (General)

00 No record on File Notification to the requestor describing there are no records in the system associate with the request.

Yes No

FC.0532 Customer

Information Requests

Customer Assistance (General)

00 Information Request (Ad-Hoc) Provide requested Information to requestor Yes No

FC.0533 Customer

Information Requests

Customer Assistance (General)

00 Request Outcome Notice Notification to the requestor of the outcome of the request for action

Yes No

FC.0534 Customer

Information Requests

Customer Assistance (General)

00 No record on File Notification to the requestor describing there are no records in the system to associate with the request.

Yes No

FC.0535 Customer

Information Requests

Customer Assistance (General)

00 W-9 Request for Taxpayer Identification Number and Certification Yes Yes

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Agency for Workforce Innovation

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UCCBIS Requirements Definition Document

Number Core Process

Sub Process

Activity Form Number/Title/ Type Description Send Outbound

Return Expected

FC.0536 Customer

Information Requests

Customer Assistance (General)

00 Ad-Hoc Validate Request (inform requestor that request is denied) Yes No

FC.0537 Customer

Information Requests

Confidential Records Requests

08 Invoice Form sent to requestor advising amount charged for copies Yes Yes

FC.0538 Customer

Information Requests

Confidential Records Requests

11 Requested for Information

Cover Letter Applies to the claimant history, employment history, payment history, and account history reports.

Yes No