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UNPACKING THE EXPERIENCE ECONOMY. AARRON SPINLEY, EXPERIENCE ANTHROPOLOGIST SAP ASIA PACIFIC & JAPAN

UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

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Page 1: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

UNPACKING THE EXPERIENCE ECONOMY. AARRON SPINLEY, EXPERIENCE ANTHROPOLOGIST

SAP ASIA PACIFIC & JAPAN

Page 2: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

JUST WHAT EXACTLY IS THE EXPERIENCEECONOMY?

Page 3: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

Will the universe cease to exist?

Page 4: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

Is Elvis alive?

Page 5: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

What is really going on Area 51?

Page 6: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

6INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

CONSUMER

PRICE

INDEX

1960 - 2010

Page 7: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

7INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

CONSUMER

PRICE

INDEX

1960 - 2010

Page 8: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

8INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

CONSUMER

PRICE

INDEX

1960 - 2010

Page 9: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

9INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

CONSUMER

PRICE

INDEX

1960 - 2010

Page 10: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

Image Source: https://go4life.nia.nih.gov/wp-content/uploads/2018/07/social-share-tile.jpg

Page 11: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

CONFIRMATION

DUNNING KRUGER

COGNITIVE DISSONANANCE

Page 12: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

GMO’s Safe to Eat

Scientists v Public

Animal Research

Human Evolution

Childhood

Vaccinations

Page 13: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

of American republicans

believe that Aladdin’s

homeland of Agrabah,

should be bombed.

41%

Public Policy Polling, Dec 2015Image Source: https://disney.fandom.com/wiki/The_Sultan%27s_Palace?file=Aladdin_Palace.jpg

Page 14: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

Image Credit: Erik S. Lesser

Page 15: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

s y s t e m

Page 16: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

2010

-

2013

11- CB Insights

Page 17: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

2014

-

NOW

365- CB Insights

Page 18: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

18INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀImage Source: Wikimedia

Page 19: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

Operational Data

W H A T

Disruption Zone

NEW VALUE

T H E

DISRUPTOR

M O D E L

Disruption Zone

NEW VALUE

Experience Data

W H Y

Page 20: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

The Experience Economy

is the prevailing drivers of economic value derived from societal behaviour.

Page 21: UNPACKING THE EXPERIENCE ECONOMY. · The Experience Economy is the prevailing drivers of economic value derived from societal behaviour. THANK YOU! Aarron Spinley Experience Anthropologist

THANKYOU!

Aarron Spinley

Experience Anthropologist SAP Asia Pacific & Japan

[email protected]

@aarronspinley