UU No.08 Th.1999 Tentang Perlindungan Konsumen

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    VLHELK!VLHELK _FRVOCDN DLHILFPDELIAI_ : XEJVL 5444

    XFLXELK

    RF_CDLHVLKEL NILPVAFL

    HFLKEL _EJAEX XVJEL TELK AEJE FPER_FPDHFL _FRVOCDN DLHILFPDE#

    Afldaoelk =

    5, oej{e rfaoelkvlel lepdilec ofxvmvel vlxvn af{vmvhnel pvexvaepteenex ehdc hel aenav telk afexe aexfddc hel prddxvechecea fe hfainepd fniliad ofhepenel Rel`epdce hel Vlhelk!Vlhelk Hepe 5486>

    ?, oej{e rfaoelkvlel rffniliadel lepdilec rehe fe kcioecdpepdjevp herex aflhvnvlk xvaovjlte hvlde vpeje pfjdlkke aearvaflkjepdcnel ofelfne oeelk hel)exev mepe telk afadcdndnelhvlkel xfnlicikd telk herex afldlknexnel nfpfmejxfeelaepteenex oelten hel pfnecdkvp aflherexnel nfrepxdel exepoeelk hel)exev mepe telk hdrficfj hed rfhekelkel xelreaflkendoexnel nfvkdel nilpvafl>

    0, oej{e pfaendl xfovnelte repe lepdilec pfoeked endoex hed

    ripfp kcioecdpepd fniliad jevp xfxer aflmeadl rfldlknexelnfpfmejxfeel aepteenex pfxe nfrepxdel exep avxv# mvacej# helnfeaelel oeelk hel)exev mepe telk hdrficfjlte hd repe>

    8, oej{e vlxvn afldlknexnel jenex hel aexeoex nilpvafl rfcvafldlknexnel nfpeheel# rflkfxejvel# nfrfhvcdel# nfaearvelhel nfaelhddel nilpvafl vlxvn afcdlhvlkd hddlte pfxeaflvaovjnfaoelknel pdner rfcenv vpeje telk ofxelkkvlk

    me{eo>6, oej{e nfxflxvel jvnva telk afcdlhvlkd nfrflxdlkel nilpvafl hd

    Dlhilfpde ofcva afaehed>7, oej{e ofhepenel rfxdaoelkel xfpfovx hd exep hdrfcvnel

    rfelknex rfexvel rfvlhelk!vlhelkel vlxvn af{vmvhnelnfpfdaoelkel rfcdlhvlkel nfrflxdlkel nilpvafl hel rfcenv

    vpeje pfjdlkke xf`drxe rffniliadel telk pfjex>;, oej{e vlxvn dxv rfcv hdoflxvn Vlhelk!vlhelk xflxelk

    Rfcdlhvlkel Nilpvafl>

    Aflkdlkex =

    Repec 6 Etex *5$# Repec ?5 Etex *5$# Repec ?;# hel Repec 00 Vlhelk!Vlhelk Hepe 5486>

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    Hflkel rfpfxvmvelHF[EL RF_[ENDCEL _ENTEX _FRVOCDN DLHILFPDE

    AFAVXVPNEL =

    Aflfxernel =

    VLHELK!VLHELK XFLXELK RF_CDLHVLKEL NILPVAFL,

    OEO DNFXFLXVEL VAVA

    Repec 5

    Hecea Vlhelk!vlhelk dld telk hdaenpvh hflkel =

    5, Rfcdlhvlkel nilpvafl ehecej pfkece vrete telk aflmeadlehelte nfrepxdel jvnva vlxvn afaofd rfcdlhvlkel nfrehenilpvafl,

    ?, Nilpvafl ehecej pfxder ielk rfaened oeelk hel)exev mepe telkxfpfhde hecea aepteenex# oedn oekd nfrflxdlkel hdd pflhdd#nfcveke# ielk cedl# aevrvl aenjcvn jdhvr cedl hel xdhen vlxvnhdrfhekelknel,

    0, Rfcenv vpeje ehecej pfxder ielk rfpfielkel exev oehel vpeje#oedn telk ofoflxvn oehel jvnva aevrvl ovnel oehel jvnvatelk hdhddnel hel ofnfhvhvnel exev afcenvnel nfkdexel hecea{dcetej jvnva lfkee _frvocdn Dlhilfpde# oedn pflhdd aevrvlofpeae!peae afcecvd rfmelmdel afltfcflkkeenel nfkdexel vpejehecea ofoeked odhelk fniliad,

    8, Oeelk ehecej pfxder oflhe oedn of{vmvh aevrvl xdhen of{vmvh#oedn ofkfen aevrvl xdhen ofkfen# herex hdjeodpnel aevrvlxdhen herex hdjeodpnel# telk herex vlxvn hdrfhekelknel# hdrened#

    hdrfkvlenel# exev hdaelgeexnel icfj nilpvafl,6, Mepe ehecej pfxder cetelel telk ofoflxvn rfnfmeel exev rfpxepd

    telk hdpfhdenel oekd aepteenex vlxvn hdaelgeexnel icfjnilpvafl,

    7, Riaipd ehecej nfkdexel rflkflecel exev rfltfoecvepel dlgiaepdpvexv oeelk hel)exev mepe vlxvn afledn adlex ofcd nilpvaflxfjeher oeelk hel)exev mepe telk enel hel pfhelkhdrfhekelknel,

    ;, Dari oeelk ehecej nfkdexel afaepvnnel oeelk nf heceahefej reofel,

    :, Dari mepe ehecej nfkdexel rfltfhdeel mepe epdlk vlxvn hdkvlenelhd hecea {dcetej _frvocdn Dlhilfpde,

    4, Cfaoeke Rfcdlhvlkel Nilpvafl P{ehete Aepteenex ehecejcfaoeke lil!Rfafdlxej telk xfhegxe hel hdenvd icfj Rfafdlxejtelk afarvlted nfkdexel aflelkeld rfcdlhvlkel nilpvafl,

    52,Ncevpvce Oenv ehecej pfxder exvel exev nfxflxvel hel pteex!pteex telk xfcej hdrfpdernel hel hdxfxernel xfcfodj hejvcv pf`eepfrdjen icfj rfcenv vpeje telk hdxvelknel hecea pvexv hinvaflhel)exev rfmelmdel telk aflkdnex hel {emdo hdrflvjd icfjnilpvafl,

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    55,Oehel Rfltfcfpedel Pflknfxe Nilpvafl ehecej oehel telkofxvkep aflelkeld hel afltfcfpednel pflknfxe elxee rfcenvvpeje hel nilpvafl,

    5?,Oehel Rfcdlhvlkel Nilpvafl Lepdilec ehecej oehel telkhdoflxvn vlxvn afaoelxv vrete rflkfaoelkel rfcdlhvlkelnilpvafl,

    50,Aflxfd ehecej aflxfd telk velk cdlknvr xvkep hel xelkkvlkme{eolte afcdrvxd odhelk rfhekelkel,

    OEO DDEPEP HEL XVMVEL

    Repec ?

    Rfcdlhvlkel nilpvafl ofepepnel aelgeex# nfehdcel# nfpfdaoelkel#nfeaelel hel nfpfceaexel nilpvafl# pfxe nfrepxdel jvnva,

    Repec 0

    Rfcdlhvlkel nilpvafl ofxvmvel =

    5, afldlknexnel nfpeheel# nfaearvel hel nfaelhddel nilpvaflvlxvn afcdlhvlkd hdd>

    ?, aflkelknex jenex hel aexeoex nilpvafl hflkel `eeaflkjdlhenellte hed fnpfp lfkexdg rfaenedel oeelk hel)exev

    mepe>0, afldlknexnel rfaofheteel nilpvafl hecea afadcdj#

    aflflxvnel# hel aflvlxvx jen!jenlte pfoeked nilpvafl>8, afl`drxenel pdpxfa rfcdlhvlkel nilpvafl telk aflkelhvlk

    vlpv nfrepxdel jvnva hel nfxfovneel dlgiaepd pfxe enpfp vlxvnaflherexnel dlgiaepd>

    6, aflvaovjnel nfpeheel rfcenv vpeje aflkfled rflxdlklterfcdlhvlkel nilpvafl pfjdlkke xvaovj pdner telk mvmv helofxelkkvlkme{eo hecea ofvpeje>

    7, afldlknexnel nvecdxep oeelk hel)exev mepe telk aflmeadlnfcelkpvlkel vpeje rihvnpd oeelk hel)exev mepe# nfpfjexel#nflteaelel# nfeaelel# hel nfpfceaexel nilpvafl,

    OEO DDDJEN HEL NF[EMDOEL

    Oekdel RfxeaeJen hel Nf{emdoel Nilpvafl

    Repec 8

    Jen nilpvafl ehecej =

    5, jen exep nflteaelel# nfeaelel# hel nfpfceaexel heceaaflknilpvapd oeelk hel)exev mepe>

    ?, jen vlxvn afadcdj oeelk hel)exev mepe pfxe aflherexnel oeelkhel)exev mepe xfpfovx pfpved hflkel ldced xvne hel nilhdpd pfxe

    meadlel telk hdmelmdnel>

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    0, jen exep dlgiaepd telk ofle# mfcep# hel mvmv aflkfled nilhdpd helmeadlel oeelk hel)exev mepe>

    8, jen vlxvn hdhflke rflherex hel nfcvjellte exep oeelk hel)exevmepe telk hdkvlenel>

    6, jen vlxvn aflherexnel ehwinepd# rfcdlhvlkel# hel vreterfltfcfpedel pflknfxe rfcdlhvlkel nilpvafl pf`ee rexvx>

    7, jen vlxvn aflherex rfaodleel hel rflhdhdnel nilpvafl>;, jen vlxvn hdrfcenvnel exev hdceteld pf`ee ofle hel mvmv pfxe

    xdhen hdpndadlexdg>:, jen vlxvn aflherexnel niarflpepd# kelxd vkd hel)exev

    rflkkelxdel# ereodce oeelk hel)exev mepe telk hdxfdae xdhenpfpved hflkel rfmelmdel exev xdhen pfoekedaele afpxdlte>

    4, jen!jen telk hdexv hecea nfxflxvel rfexvel rfvlhelk!vlhelkel cedllte,

    Repec 6

    Nf{emdoel nilpvafl ehecej =

    e, afaoe`e exev aflkdnvxd rfxvlmvn dlgiaepd hel ripfhvrfaenedel exev rfaelgeexel oeelk hel)exev mepe# hfad nfeaelelhel nfpfceaexel>

    o, ofdxdneh oedn hecea afcenvnel xelpenpd rfaofcdel oeelkhel)exev mepe>

    `, afaoete pfpved hflkel ldced xvne telk hdpfrenexd>h, aflkdnvxd vrete rfltfcfpedel jvnva pflknfxe rfcdlhvlkel

    nilpvafl pf`ee rexvx,

    Oekdel NfhveJen hel Nf{emdoel Rfcenv Vpeje

    Repec 7

    Jen rfcenv vpeje ehecej =

    e, jen vlxvn aflfdae rfaoeteel telk pfpved hflkel nfpfrenexelaflkfled nilhdpd hel ldced xvne oeelk hel)exev mepe telkhdrfhekelknel>

    o, jen vlxvn aflherex rfcdlhvlkel jvnva hed xdlhenel nilpvafltelk ofdxdneh xdhen oedn>

    `, jen vlxvn afcenvnel rfaofceel hdd pfrexvxlte hd hecearfltfcfpedel jvnva pflknfxe nilpvafl>

    h,jen vlxvn fjeodcdxepd leae oedn ereodce xfovnxd pf`ee jvnvaoej{e nfvkdel nilpvafl xdhen hdendoexnel icfj oeelk hel)exev

    mepe telk hdrfhekelknel>f, jen!jen telk hdexv hecea nfxflxvel rfexvel rfvlhelk!

    vlhelkel cedllte,

    Repec ;

    Nf{emdoel rfcenv vpeje ehecej =

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    e, ofdxdneh oedn hecea afcenvnel nfkdexel vpejelte>o, afaofdnel dlgiaepd telk ofle# mfcep hel mvmv aflkfled nilhdpd

    hel meadlel oeelk hel)exev mepe pfxe afaofd rflmfcepelrflkkvleel# rfoednel hel rfafcdjeeel>

    `, afarfcenvnel exev afceteld nilpvafl pf`ee ofle hel mvmvpfxe xdhen hdpndadlexdg>

    h, aflmeadl avxv oeelk hel)exev mepe telk hdrihvnpd hel)exevhdrfhekelknel ofhepenel nfxflxvel pxelhe avxv oeelkhel)exev mepe telk ofcenv>

    f, afaofd nfpfarexel nfrehe nilpvafl vlxvn aflkvmd# hel)exevafl`ioe oeelk hel)exev mepe xfxflxv pfxe afaofd meadlelhel)exev keelpd exep oeelk telk hdovex hel)exev telkhdrfhekelknel>

    g, afaofd niarflpepd# kelxd vkd hel)exev rflkkelxdel exep nfvkdelendoex rflkkvleel# rfaenedel hel rfaelgeexel oeelk hel)exev

    mepe telk hdrfhekelknel>k, afaofd niarflpepd# kelxd vkd hel)exev rflkkelxdel ereodce

    oeelk hel)exev mepe telk hxfdae exev hdaelgeexnel xdhen pfpvedhflkel rfmelmdel,

    OEO DWRF_OVEXEL TELK HDCE_ELK

    OEKD RFCENV VPEJE

    Repec :

    *5$ Rfcenv vpeje hdceelk afarihvnpd hel)exev afarfhekelknel oeelkhel)exev mepe telk =

    e, xdhen afaflvjd exev xdhen pfpved hflkel pxelhe telkhdrfpteexnel hel nfxflxvel rfexvel rfvlhelk!vlhelkel>

    o, xdhen pfpved hflkel ofex ofpdj# dpd ofpdj exev lfxxi# hel mvacejhecea jdxvlkel pfoekedaele telk hdltexenel hecea ceofc exevfxdnfx oeelk xfpfovx>

    `, xdhen pfpved hflkel vnvel# xeneel# xdaoelkel hel mvacej heceajdxvlkel aflvvx vnvel telk pfoflelte>

    h, xdhen pfpved hflkel nilhdpd# meadlel# nfdpxdaf{eel exevnfaelmvel pfoekedaele hdltexenel hecea ceofc# fxdnfx exevnfxfelkel oeelk hel)exev mepe xfpfovx>

    f, xdhen pfpved hflkel avxv# xdlknexel# niaripdpd# ripfp rflkicejel#kete# aihf# exev rflkkvleel xfxflxv pfoekedaele hdltexenelhecea ceofc exev nfxfelkel oeelk hel)exev mepe xfpfovx>

    g, xdhen pfpved hflkel melmd telk hdltexenel hecea ceofc# fxdnfx#

    nfxfelkel# dncel exev riaipd rflmvecel oeelk hel)exev mepexfpfovx>k, xdhen afl`elxvanel xelkkec nehecv{epe exev melkne {enxv

    rflkkvleel)rfaelgeexel telk recdlk oedn exep oeelk xfxflxv>j, xdhen aflkdnvxd nfxflxvel ofrihvnpd pf`ee jecec# pfoekedaele

    rfltexeel /jecec/ telk hd`elxvanel hecea ceofc>d, xdhen afaepelk ceofc exev afaovex rflmfcepel oeelk telk

    afavex leae oeelk# vnvel# ofex)dpd ofpdj exev lfxxi# niaripdpd#exvel rened# xelkkec rfaovexel# endoex peardlkel# leae hel

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    eceaex rfcenv vpeje pfxe nfxfelkel cedl vlxvn rflkkvleel telkaflvvx nfxflxvel jevp hd repelk)hdovex>

    m, xdhen afl`elxvanel dlgiaepd hel)exev rfxvlmvn rflkkvleeloeelk hecea oejepe Dlhilfpde pfpved hflkel nfxflxvelrfvlhelk!vlhelkel telk ofcenv,

    *?$ Rfcenv vpeje hdceelk afarfhekelknel oeelk telk vpen# `e`ex exevofnep# hel xf`fae xelre afaofdnel dlgiaepd pf`ee cflkner hel ofleexep oeelk hdaenpvh,

    *0$ Rfcenv vpeje hdceelk afarfhekelknel pfhdeel geaepd hel relkeltelk vpen# `e`ex exev ofnep hel xf`fae# hflkel exev xelre afaofdneldlgiaepd pf`ee cflkner hel ofle,

    *8$ Rfcenv vpeje telk afcenvnel rfcelkkeel rehe etex *5$ hel etex *?$hdceelk afarfhekelknel oeelk hel)exev mepe xfpfovx pfxe {emdoaflednlte hed rffheel,

    Repec 4

    *5$ Rfcenv vpeje hdceelk afle{enel# afariaipdnel# aflkdncel!nelpvexv oeelk hel)exev mepe pf`ee xdhen ofle# hel)exev pficej!icej =

    e, oeelk xfpfovx xfcej afaflvjd hel)exev afadcdnd rixilkel jeke#jeke njvpvp# pxelhe avxv xfxflxv# kete exev aihf xfxflxv#neenxfdpxdn xfxflxv# pfmeej exev kvle xfxflxv>

    o, oeelk xfpfovx hecea nfeheel oedn hel)exev oev>`, oeelk hel)exev mepe xfpfovx xfcej aflherexnel hel)exev afadcdnd

    prilpi# rfpfxvmvel# rfcflknerel xfxflxv# nfvlxvlkel xfxflxv#`dd!`dd nfme exev enpfpid xfxflxv>

    h, oeelk hel)exev mepe xfpfovx hdovex icfj rfvpejeel telk

    afarvlted prilpi# rfpfxvmvel exev egdcdepd>f, oeelk hel)exev mepe xfpfovx xfpfhde>g, oeelk xfpfovx xdhen aflkelhvlk `e`ex xfpfaovltd>k, oeelk xfpfovx afvrenel nfcflknerel hed oeelk xfxflxv>j, oeelk xfpfovx ofepec hed hefej xfxflxv>d, pf`ee celkpvlk exev xdhen celkpvlk afflhejnel oeelk hel)exev

    mepe cedl>m, aflkkvlenel nexe!nexe telk ofcfodjel# pfrfxd eael# xdhen

    ofoejete# xdhen aflkelhvlk dpdni exev fgfn peardlkel xelrenfxfelkel telk cflkner>

    n, afle{enel pfpvexv telk aflkelhvlk melmd telk ofcva repxd,

    *?$ Oeelk hel)exev mepe pfoekedaele hdaenpvh rehe etex *5$ hdceelkvlxvn hdrfhekelknel,

    *0$ Rfcenv vpeje telk afcenvnel rfcelkkeel xfjeher etex *5$ hdceelkafcelmvxnel rfle{eel# riaipd# hel rflkdncelel oeelk hel)exev mepexfpfovx,

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    Repec 52

    Rfcenv vpeje hecea afle{enel oeelk hel)exev mepe telk hdxvmvnel vlxvnhdrfhekelknel hdceelk afle{enel# afariaipdnel# aflkdncelnel exevafaovex rfltexeel telk xdhen ofle exev afltfpexnel aflkfled =

    e, jeke exev xedg pvexv oeelk hel)exev mepe>o, nfkvleel pvexv oeelk hel)exev mepe>`, nilhdpd# xelkkvlkel# meadlel# jen exev kelxd vkd exep pvexv oeelk

    hel)exev mepe>h, xe{eel rixilkel jeke exev jehdej afledn telk hdxe{enel>f, oejete rflkkvleel oeelk hel)exev mepe,

    Repec 55

    Rfcenv vpeje hecea jec rflmvecel telk hdcenvnel afcecvd `ee ioec exevcfcelk# hdceelk aflkfceovd)afltfpexnel nilpvafl hflkel =

    e, afltexenel oeelk hel)exev mepe xfpfovx pficej!icej xfcejafaflvjd pxelhe avxv xfxflxv>

    o, afltexenel oeelk hel)exev mepe xfpfovx pficej!icej xdhenaflkelhvlk `e`ex xfpfaovltd>

    `, xdhen ofldex vlxvn aflmvec oeelk telk hdxe{enel afcedlnelhflkel aenpvh vlxvn aflmvec oeelk cedl>

    h, xdhen afltfhdenel oeelk hecea mvacej xfxflxv hel)exev mvacejtelk `vnvr hflkel aenpvh aflmvec oeelk telk cedl>

    f, xdhen afltfhdenel mepe hecea nerepdxep xfxflxv exev hecea mvacej`vnvr hflkel aenpvh aflmvec mepe telk cedl>

    g, aflednnel jeke exev xedg oeelk hel)exev mepe pfofcvaafcenvnel ioec,

    Repec 5?

    Rfcenv vpeje hdceelk afle{enel# afariaipdnel exev aflkdncelnelpvexv oeelk hel)exev mepe hflkel jeke exev xedg njvpvp hecea {enxv hel

    mvacej xfxflxv# mdne rfcenv vpeje xfpfovx xdhen ofaenpvh vlxvnafcenpelenellte pfpved hflkel {enxv hel mvacej telk hdxe{enel#hdriaipdnel# exev hddncelnel,

    Repec 50

    *5$ Rfcenv vpeje hdceelk afle{enel# afariaipdnel# exevaflkdncelnel pvexv oeelk hel)exev mepe hflkel `ee aflmelmdnelrfaofdel jehdej ofvre oeelk hel)exev mepe cedl pf`ee `vae!`vaehflkel aenpvh xdhen afaofdnellte exev afaofdnel xdhen pfoekedaeletelk hdmelmdnellte,

    *?$ Rfcenv vpeje hdceelk afle{enel# afariaipdnel exev aflkdncelnelioex# ioex xehdpdilec# pvrcfafl aenelel# ecex nfpfjexel# hel meperfcetelel nfpfjexel hflkel `ee aflmelmdnel rfaofdel jehdej ofvreoeelk hel)exev mepe cedl,

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    Repec 58

    Rfcenv vpeje hecea afle{enel oeelk hel)exev mepe telk hdxvmvnel vlxvnhdrfhekelknel hflkel afaofdnel jehdej afcecvd `ee vlhdel# hdceelkvlxvn =

    e, xdhen afcenvnel rflednel jehdej pfxfcej oexep {enxv telkhdmelmdnel>

    o, aflkvavanel jepdclte xdhen afcecvd afhde aepe>`, afaofdnel jehdej xdhen pfpved hflkel telk hdmelmdnel>h, aflkkelxd jehdej telk xdhen pfxee hflkel ldced jehdej telk

    hdmelmdnel,

    Repec 56

    Rfcenv vpeje hecea afle{enel oeelk hel)exev mepe hdceelk afcenvnelhflkel `ee rfaenpeel exev `ee cedl telk herex afldaovcnel kelkkveloedn gdpdn aevrvl rpdndp xfjeher nilpvafl,

    Repec 57

    Rfcenv vpeje hecea afle{enel oeelk hel)exev mepe afcecvd rfpelelhdceelk vlxvn =

    e, xdhen aflfrexd rfpelel hel)exev nfpfrenexel {enxv rfltfcfpedelpfpved hflkel telk hdmelmdnel>

    o, xdhen aflfrexd melmd exep pvexv rfcetelel hel)exev rfpxepd,

    Repec 5;

    *5$ Rfcenv vpeje rfdncelel hdceelk afarihvnpd dncel telk =

    e, aflkfceovd nilpvafl aflkfled nvecdxep# nvelxdxep# oejel#nfkvleel hel jeke oeelk hel)exev xedg mepe pfxe nfxfrexel{enxv rflfdaeel oeelk hel)exev mepe>

    o, aflkfceovd meadlel)keelpd xfjeher oeelk hel)exev mepe>`, afavex dlgiaepd telk nfcdv# pecej# exev xdhen xfrex aflkfled

    oeelk hel)exev mepe>h, xdhen afavex dlgiaepd aflkfled dpdni rfaenedel oeelk hel)exev

    mepe>f, aflkfnprcidxepd nfmehdel hel)exev pfpfielk xelre pfd}dl telk

    of{flelk exev rfpfxvmvel telk ofpelknvxel>

    g, afcelkke fxdne hel)exev nfxflxvel rfexvel rfvlhelk!vlhelkelaflkfled rfdncelel,

    *?$ Rfcenv vpeje rfdncelel hdceelk afcelmvxnel rffheel dncel telk xfcejafcelkke nfxflxvel rehe etex *5$,

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    OEO WNFXFLXVEL RFL@ELXVAEL NCEVPVCE OENV

    Repec 5:

    *5$ Rfcenv vpeje hecea afle{enel oeelk hel)exev mepe telk hdxvmvnel

    vlxvn hdrfhekelknel hdceelk afaovex exev afl`elxvanel ncevpvce oenvrehe pfxder hinvafl hel)exev rfmelmdel ereodce=

    e, afltexenel rflkecdjel xelkkvlk me{eo rfcenv vpeje>o, afltexenel oej{e rfcenv vpeje ofjen aflicen rfltfejel

    nfaoecd oeelk telk hdofcd nilpvafl>`, afltexenel oej{e rfcenv vpeje ofjen aflicen rfltfejel

    nfaoecd velk telk hdoetenel exep oeelk hel)exev mepe telk hdofcdicfj nilpvafl>

    h, afltexenel rfaofdel nvepe hed nilpvafl nfrehe rfcenv vpejeoedn pf`ee celkpvlk aevrvl xdhen celkpvlk vlxvn afcenvnelpfkece xdlhenel pfrdjen telk ofnedxel hflkel oeelk telk hdofcdicfj nilpvafl pf`ee elkpvel>

    f, aflkexv rfdjec rfaovnxdel exep jdcelklte nfkvleel oeelk exevrfaelgeexel mepe telk hdofcd icfj nilpvafl>

    g, afaofd jen nfrehe rfcenv vpeje vlxvn aflkvelkd aelgeex mepeexev aflkvelkd jexe nfneteel nilpvafl telk aflmehd iotfn mvecofcd mepe>

    k, afltexenel xvlhvnlte nilpvafl nfrehe rfexvel telk ofvreexvel oev# xeaoejel# celmvxel hel)exev rflkvoejel celmvxel telkhdovex pfrdjen icfj rfcenv vpeje hecea aepe nilpvaflafaelgeexnel mepe telk hdofcdlte>

    j, afltexenel oej{e nilpvafl afaofd nvepe nfrehe rfcenv vpejevlxvn rfaofoelel jen xelkkvlkel# jen kehed# exev jen meadlelxfjeher oeelk telk hdofcd icfj nilpvafl pf`ee elkpvel,

    *?$ Rfcenv vpeje hdceelk afl`elxvanel ncevpvce oenv telk cfxen exevoflxvnlte pvcdx xfcdjex exev xdhen herex hdoe`e pf`ee mfcep# exev telkrflkvlknerellte pvcdx hdaflkfxd,

    *0$ Pfxder ncevpvce oenv telk xfcej hdxfxernel icfj rfcenv vpeje rehehinvafl exev rfmelmdel telk afaflvjd nfxflxvel pfoekedaele hdaenpvhrehe etex *5$ hel etex *?$ hdltexenel oexec hfad jvnva,

    *8$ Rfcenv vpeje {emdo afltfpvednel ncevpvce oenv telk ofxflxelkelhflkel Vlhelk!vlhelk dld,

    OEO WDXELKKVLK ME[EO RFCENV VPEJE

    Repec 54

    *5$ Rfcenv vpeje ofxelkkvlk me{eo afaofdnel kelxd vkd exep nfvpenel#rfl`faeel# hel)exev nfvkdel nilpvafl endoex aflknilpvapd oeelkhel)exev mepe telk hdjepdcnel exev hdrfhekelknel,

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    *?$ Kelxd vkd pfoekedaele hdaenpvh rehe etex *5$ herex ofvrerflkfaoecdel velk exev rflkkelxdel oeelk hel)exev mepe telk pfmfldpexev pfxee ldcedlte# exev rfe{exel nfpfjexel hel)exev rfaofdelpelxvlel telk pfpved hflkel nfxflxvel rfexvel rfvlhelk!vlhelkeltelk ofcenv,

    *0$ Rfaofdel kelxd vkd hdcenpelenel hecea xflkkelk {enxv ; *xvmvj$ jedpfxfcej xelkkec xelpenpd,

    *8$ Rfaofdel kelxd vkd pfoekedaele hdaenpvh rehe etex *5$ hel etex *?$xdhen aflkjervpnel nfavlkndlel ehelte xvlxvxel rdhele ofhepenelrfaovnxdel cfodj celmvx aflkfled ehelte vlpv nfpecejel,

    *6$ Nfxflxvel pfoekedaele hdaenpvh rehe etex *5$ hel etex *?$ xdhenofcenv ereodce rfcenv vpeje herex afaovnxdnel oej{e nfpecejel xfpfovxafvrenel nfpecejel nilpvafl,

    Repec ?2

    Rfcenv vpeje rfdncelel ofxelkkvlk me{eo exep dncel telk hdrihvnpd helpfkece endoex telk hdxdaovcnel icfj dncel xfpfovx,

    Repec ?5

    *5$ Darixd oeelk ofxelkkvlk me{eo pfoeked rfaovex oeelk telkhddari ereodce darixepd oeelk xfpfovx xdhen hdcenvnel icfj ekfl exevrf{endcel rihvpfl cve lfkfd,

    *?$ Darixd mepe ofxelkkvlk me{eo pfoeked rfltfhde mepe epdlk ereodcerfltfhdeel mepe epdlk xfpfovx xdhen hdcenvnel icfj ekfl exev rf{endcelrfltfhde mepe epdlk,

    Repec ??

    Rfaovnxdel xfjeher ehe xdhenlte vlpv nfpecejel hecea nepvp rdhelepfoekedaele hdaenpvh hecea Repec 54 etex *8$# Repec ?2# hel Repec ?5afvrenel ofoel hel xelkkvlk me{eo rfcenv vpeje xelre aflvxvrnfavlkndlel oekd menpe vlxvn afcenvnel rfaovnxdel,

    Repec ?0

    Rfcenv vpeje telk aflicen hel)exev xdhen afaofd xelkkerel hel)exevxdhen afaflvjd kelxd vkd exep xvlxvxel nilpvafl pfoekedaele hdaenpvhhecea Repec 54 etex *5$# etex *?$# etex *0$# hel etex *8$# herex hdkvkex

    afcecvd oehel rfltfcfpedel pflknfxe nilpvafl exev aflkemvnel nf oehelrfehdcel hd xfarex nfhvhvnel nilpvafl,

    Repec ?8

    *5$ Rfcenv vpeje telk aflmvec oeelk hel)exev mepe nfrehe rfcenv vpejecedl ofxelkkvlk me{eo exep xvlxvxel kelxd vkd hel)exev kvkexel nilpvaflereodce=

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    e, rfcenv vpeje cedl aflmvec nfrehe nilpvafl xelre afcenvnelrfvoejel ere rvl exep oeelk hel)exev mepe xfpfovx>

    o, rfcenv vpeje cedl# hd hecea xelpenpd mvec ofcd xdhen aflkfxejvdehelte rfvoejel oeelk hel)exev mepe telk hdcenvnel icfj rfcenvvpeje exev xdhen pfpved hfkel `ilxij# avxv# hel niaripdpd,

    *?$ Rfcenv vpeje pfoekedaele hdaenpvh rehe etex *5$ hdofoepnel hedxelkkvlk me{eo exep xvlxvxel kelxd vkd hel)exev kvkexel nilpvafl ereodcerfcenv vpeje cedl telk afaofcd oeelk hel)exev mepe aflmvec nfaoecdnfrehe nilpvafl hflkel afcenvnel rfvoejel exep oeelk hel)exev mepexfpfovx,

    Repec ?6

    *5$ Rfcenv vpeje telk afarihvnpd oeelk telk rfaelgeexellteofnfcelmvxel hecea oexep {enxv pfnvelk!nvelklte 5 *pexv$ xejvl {emdoafltfhdenel pvnv `ehelk hel)exev gepdcdxep rvle mvec hel {emdo afaflvjd

    meadlel exev keelpd pfpved hflkel telk hdrfmelmdnel,

    *?$ Rfcenv vpeje pfoekedaele hdaenpvh rehe etex *5$ ofxelkkvlk me{eoexep xvlxvxel kelxd vkd hel)exev kvkexel nilpvafl ereodce rfcenv vpejexfpfovx =

    e, xdhen afltfhdenel exev ceced afltfhdenel pvnv `ehelk hel)exevgepdcdxep rfoednel>

    o, xdhen afaflvjd exev kekec afaflvjd meadlel exev keelpd telkhdrfmelmdnel,

    Repec ?7

    Rfcenv vpeje telk afarfhekelknel mepe {emdo afaflvjd meadlel

    hel)exev keelpd telk hdpfrenexd hel)exev telk hdrfmelmdnel,

    Repec ?;

    Rfcenv vpeje telk afarihvnpd oeelk hdofoepnel hed xelkkvlk me{eoexep nfvkdel telk hdhfdxe nilpvafl# ereodce =

    e, oeelk xfpfovx xfovnxd pfjevplte xdhen hdfhenel exev xdhenhdaenpvhnel vlxvn hdfhenel>

    o, `e`ex oeelk xdaovc rehe nfavhdel jed>`, `e`ex xdaovc endoex hdxeexdlte nfxflxvel aflkfled nvecdgdnepd oeelk>h, nfcecedel telk hdendoexnel icfj nilpvafl>

    f, cf{exlte melkne {enxv rflvlxvxel 8 *farex$ xejvl pfmen oeelkhdofcd exev cf{exlte melkne {enxv telk hdrfmelmdnel,

    Repec ?:

    Rfaovnxdel xfjeher ehe xdhenlte vlpv nfpecejel hecea kvkexel kelxdvkd pfoekedaele hdaenpvh hecea Repec 54# Repec ??# hel Repec ?0afvrenel ofoel hel xelkkvlk me{eo rfcenv vpeje,

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    OEO WDDRFAODLEEL HEL RFLKE[EPEL

    Oekdel RfxeaeRfaodleel

    Repec ?4

    *5$ Rfafdlxej ofxelkkvlk me{eo exep rfaodleel rfltfcflkkeeelrfcdlhvlkel nilpvafl telk aflmeadl hdrficfjlte jen nilpvafl helrfcenv vpeje pfxe hdcenpelenellte nf{emdoel nilpvafl hel rfcenvvpeje,

    *?$ Rfaodleel icfj rfafdlxej exep rfltfcflkkeeel rfcdlhvlkelnilpvafl pfoekedaele hdaenpvh rehe etex *5$ hdcenpelenel icfj Aflxfdhel)exev aflxfd xfnldp xfnedx,

    *0$ Aflxfd pfoekedaele hdaenpvh rehe etex *?$ afcenvnel niihdlepd exeprfltfcflkkeeel rfcdlhvlkel nilpvafl,

    *8$ Rfaodleel rfltfcflkkeeel rfcdlhvlkel nilpvafl pfoekedaelehdaenpvh rehe etex *?$ afcdrvxd vrete vlxvn =

    e, xf`drxelte dncda vpeje hel xvaovjlte jvovlkel telk pfjex elxeerfcenv vpeje hel nilpvafl>

    o, ofnfaoelklte cfaoeke rfcdlhvlkel nilpvafl p{eheteaepteenex>

    `, afldlknexlte nvecdxep pvaof hete aelvpde pfxe afldlknexltenfkdexel rflfcdxdel hel rflkfaoelkel hd odhelk rfcdlhvlkelnilpvafl,

    *6$ Nfxflxvel cfodj celmvx aflkfled rfaodleel rfltfcflkkeeel

    rfcdlhvlkel nilpvafl hdexv hflkel Rfexvel Rfafdlxej,

    Oekdel NfhveRflke{epel

    Repec 02

    *5$ Rflke{epel xfjeher rfltfcflkkeeel rfcdlhvlkel nilpvafl pfxerflferel nfxflxvel rfexvel rfvlhelk!vlhelkellte hdpfcflkkeenelicfj rfafdlxej# aepteenex# hel cfaoeke rfcdlhvlkel nilpvaflp{ehete aepteenex,

    *?$ Rflke{epel icfj rfafdlxej pfoekedaele hdaenpvh rehe etex *5$hdcenpelenel icfj Aflxfd hel)exev aflxfd xfnldp xfnedx,

    *0$ Rflke{epel icfj aepteenex hel cfaoeke rfcdlhvlkel nilpvaflp{ehete aepteenex hdcenvnel xfjeher oeelk hel)exev mepe telk offhehd repe,

    *8$ Ereodce jepdc rflke{epel pfoekedaele hdaenpvh rehe etex *0$ xfltexeafltdarelk hed rfexvel rfvlhelk!vlhelkel telk ofcenv hel

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    afaoejetenel nilpvafl# Aflxfd hel)exev aflxfd xfnldp aflkeaodcxdlhenel pfpved hflkel rfexvel rfvlhelk!vlhelkel telk ofcenv,

    *6$ Jepdc rflke{epel telk hdpfcflkkeenel aepteenex hel cfaoekerfcdlhvlkel nilpvafl p{ehete aepteenex herex hdpfoecvepnel nfreheaepteenex hel herex hdpearednel nfrehe Aflxfd hel aflxfd xfnldp,

    *7$ Nfxflxvel rfcenpeleel xvkep rflke{epel pfoekedaele hdaenpvh reheetex *5$# etex *?$# hel etex *0$ hdxfxernel hflkel Rfexvel Rfafdlxej,

    OEO WDDDOEHEL RF_CDLHVLKEL NILPVAFL LEPDILEC

    Oekdel RfxeaeLeae# Nfhvhvnel# Gvlkpd# hel Xvkep

    Repec 05

    Hecea elkne aflkfaoelknel vrete rfcdlhvlkel nilpvafl hdoflxvnOehel Rfcdlhvlkel Nilpvafl Lepdilec,

    Repec 0?

    Oehel Rfcdlhvlkel Nilpvafl Lepdilec ofnfhvhvnel hd Dov Nixe Lfkee_frvocdn Dlhilfpde hel ofxelkkvlk me{eo nfrehe Rfpdhfl,

    Repec 00

    Oehel Rfcdlhvlkel Nilpvafl Lepdilec afarvlted gvlkpd afaofdnelpeel hel rfxdaoelkel nfrehe rfafdlxej hecea vrete aflkfaoelknelrfcdlhvlkel nilpvafl hd Dlhilfpde,

    Repec 08

    *5$ Vlxvn aflmecelnel gvlkpd pfoekedaele hdaenpvh hecea Repec 00#Oehel Rfcdlhvlkel Nilpvafl Lepdilec afarvlted xvkep=

    e, afaofdnel peel hel fniaflhepd nfrehe rfafdlxej heceaelkne rfltvpvlel nfodmenpeleel hd odhelk rfcdlhvlkelnilpvafl>

    o, afcenvnel rflfcdxdel hel rflknemdel xfjeher rfexvelrfvlhelk!vlhelkel telk ofcenv hd odhelk rfcdlhvlkelnilpvafl>

    `, afcenvnel rflfcdxdel xfjeher oeelk hel)exev mepe telk

    afltelknvx nfpfceaexel nilpvafl>h, aflhiilk ofnfaoelklte cfaoeke rfcdlhvlkel nilpvaflp{ehete aepteenex>

    f, afltfoecvepnel dlgiaepd afcecvd afhde aflkfled rfcdlhvlkelnilpvafl hel afaepteenexnel pdner nfofrdjenel nfrehenilpvafl>

    g, aflfdae rflkehvel xflxelk rfcdlhvlkel nilpvafl hedaepteenex# cfaoeke rfcdlhvlkel nilpvafl p{ehete aepteenex#exev rfcenv vpeje>

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    k, afcenvnel pvwfd telk afltelknvx nfovxvjel nilpvafl,

    *?$ Hecea afcenpelenel xvkep pfoekedaele hdaenpvh rehe etex *5$#Oehel Rfcdlhvlkel Nilpvafl Lepdilec herex ofnfme peae hflkelikeldpepd nilpvafl dlxflepdilec,

    Oekdel NfhvePvpvlel Ikeldpepd hel Nfelkkixeel

    Repec 06

    *5$ Oehel Rfcdlhvlkel Nilpvafl Lepdilec xfhdd exep pfielk nfxveafelkner elkkixe# pfielk {endc nfxve afelkner elkkixe# pfxepfnvelk!nvelklte 56 *cdae ofcep$ ielk hel pfoelten!oeltenlte ?6 *hvervcvj cdae$ ielk elkkixe telk af{endcd pfave vlpv,

    *?$ Elkkixe Oehel Rfcdlhvlkel Nilpvafl Lepdilec hdelknex helhdofjflxdnel icfj Rfpdhfl exep vpvc Aflxfd# pfxfcej hdnilpvcxepdnelnfrehe Hf{el Rf{endcel _entex _frvocdn Dlhilfpde,

    *0$ Aepe meoexel nfxve# {endc nfxve# hel elkkixe Oehel RfcdlhvlkelNilpvafl Lepdilec pfceae 0 *xdke$ xejvl hel herex hdelknex nfaoecd vlxvn5 *pexv$ necd aepe meoexel ofdnvxlte,

    *8$ Nfxve hel {endc nfxve Oehel Rfcdlhvlkel Nilpvafl Lepdilec hdrdcdjicfj elkkixe,

    Repec 07

    Elkkixe Oehel Rfcdlhvlkel Nilpvafl Lepdilec xfhdd exep vlpv =

    5, rfafdlxej>?, rfcenv vpeje>0, cfaoeke rfcdlhvlkel nilpvafl p{ehete aepteenex>8, enehfadpd> hel6, xfleke ejcd,

    Repec 0;

    Rfpteexel nfelkkixeel Oehel Rfcdlhvlkel Nilpvafl Lepdilec ehecej=

    e, {eke lfkee _frvocdn Dlhilfpde>

    o, ofoehel pfjex>`, ofnfcenvel oedn>h, xdhen rflej hdjvnva nefle nfmejexel>f, afadcdnd rflkfxejvel hel rflkeceael hd odhelk rfcdlhvlkel

    nilpvafl> helg, ofvpde pfnvelk!nvelklte 02 *xdke rvcvj$ xejvl,

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    Repec 0:

    Nfelkkixeel Oehel Rfcdlhvlkel Nilpvafl Lepdilec ofjflxd nefle =

    e, afldlkkec hvlde>o, aflkvlhvnel hdd exep rfadlxeel pflhdd>`, ofxfarex xdlkkec hd cve {dcetej lfkee _frvocdn Dlhilfpde>h, pendx pf`ee xfvp aflfvp>f, ofenjd aepe meoexel pfoeked elkkixe> exevg, hdofjflxdnel,

    Repec 04

    *5$ Vlxvn nfcel`eel rfcenpeleel xvkep# Oehel Rfcdlhvlkel Nilpvafl Lepdilechdoelxv icfj pfnfxedex,

    *?$ Pfnfxedex pfoekedaele hdaenpvh rehe etex *5$ hdrdardl icfj pfielkpfnfxedp telk hdelknex icfj Nfxve Oehel Rfcdlhvlkel Nilpvafl Lepdilec,

    *0$ Gvlkpd# xvkep# hel xexe nfme pfnfxedex pfoekedaele hdaenpvh rehe etex *5$hdexv hecea nfrvxvpel Nfxve Oehel Rfcdlhvlkel Nilpvafl Lepdilec,

    Repec 82

    *5$ Ereodce hdrfcvnel Oehel Rfcdlhvlkel Nilpvafl Lepdilec herex afaoflxvnrf{endcel hd Dov Nixe Hefej Xdlknex D vlxvn afaoelxv rfcenpeleel xvkeplte,

    *?$ Rfaoflxvnel rf{endcel pfoekedaele hdaenpvh rehe etex *5$ hdxfxernel cfodjcelmvx hflkel nfrvxvpel Nfxve Oehel Rfcdlhvlkel Nilpvafl Lepdilec,

    Repec 85

    Hecea rfcenpeleel xvkep# Oehel Rfcdlhvlkel Nilpvafl Lepdilec ofnfmeofhepenel xexe nfme telk hdexv hflkel nfrvxvpel Nfxve Oehel RfcdlhvlkelNilpvafl Lepdilec,

    Repec 8?

    Odete vlxvn rfcenpeleel xvkep Oehel Rfcdlhvlkel Nilpvafl Lepdilechdofoelnel nfrehe elkkeel rflherexel hel ofcelme lfkee hel pvaof cedl telkpfpved hflkel rfexvel rfvlhelk!vlhelkel telk ofcenv,

    Repec 80

    Nfxflxvel cfodj celmvx aflkfled rfaoflxvnel Oehel Rfcdlhvlkel NilpvaflLepdilec hdexv hecea Rfexvel Rfafdlxej,

    OEO DZCFAOEKE RF_CDLHVLKEL NILPVAFL

    P[EHETE AEPTE_ENEXX

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    Repec 88

    *5$ Rfafdlxej aflkenvd cfaoeke rfcdlhvlkel nilpvafl p{ehete aepteenextelk afaflvjd pteex,

    *?$ Cfaoeke rfcdlhvlkel nilpvafl p{ehete aepteenex afadcdnd nfpfarexel

    vlxvn ofrfel enxdg hecea af{vmvhnel rfcdlhvlkel nilpvafl,

    *0$ Xvkep cfaoeke rfcdlhvlkel nilpvafl p{ehete aepteenex afcdrvxd nfkdexel=

    e, afltfoenel dlgiaepd hecea elkne afldlknexnel nfpeheel exep jen helnf{emdoel hel nfjexd!jexdel nilpvafl hecea aflknilpvapd oeelkhel)exev mepe>

    o, afaofdnel lepdjex nfrehe nilpvafl telk afafcvnellte>`, ofnfme peae hflkel dlpxelpd xfnedx hecea vrete af{vmvhnel

    rfcdlhvlkel nilpvafl>h, afaoelxv nilpvafl hecea afarfmvelknel jenlte# xfaepvn aflfdae

    nfcvjel exev rflkehvel nilpvafl>

    f, afcenvnel rflke{epel ofpeae rfafdlxej hel aepteenex xfjeherrfcenpeleel rfcdlhvlkel nilpvafl,

    *8$ Nfxflxvel cfodj celmvx aflkfled xvkep cfaoeke rfcdlhvlkel nilpvaflp{ehete aepteenex pfoekedaele hdaenpvh rehe etex *0$ hdexv hecea RfexvelRfafdlxej,

    OEO ZRFLTFCFPEDEL PFLKNFXE

    Oekdel RfxeaeVava

    Repec 86

    *5$ Pfxder nilpvafl telk hdvkdnel herex aflkkvkex rfcenv vpeje afcecvdcfaoeke telk ofxvkep afltfcfpednel pflknfxe elxee nilpvafl hel rfcenvvpeje exev afcecvd rfehdcel telk ofehe hd cdlknvlkel rfehdcel vava,

    *?$ Rfltfcfpedel pflknfxe nilpvafl herex hdxfarvj afcecvd rflkehdcel exev hd cverflkehdcel ofhepenel rdcdjel pvnefce ree rdjen telk ofpflknfxe,

    *0$ Rfltfcfpedel pflknfxe hd cve rflkehdcel pfoekedaele hdaenpvh rehe etex *?$xdhen aflkjdcelknel xelkkvlkme{eo rdhele pfoekedaele hdexv hecea Vlhelk!vlhelk,

    *8$ Ereodce xfcej hdrdcdj vrete rfltfcfpedel pflknfxe nilpvafl hd cve rflkehdcel#kvkexel afcecvd rflkehdcel jelte herex hdxfarvj ereodce vrete xfpfovxhdltexenel xdhen ofjepdc icfj pecej pexv rdjen exev icfj ree rdjen telkofpflknfxe,

    Repec 87

    *5$ Kvkexel exep rfcelkkeel rfcenv vpeje herex hdcenvnel icfj=

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    17/45

    e, pfielk nilpvafl telk hdvkdnel exev ejcd {edp telk ofpelknvxel>o, pfnfciarin nilpvafl telk afarvlted nfrflxdlkel telk peae>`, cfaoeke rfcdlhvlkel nilpvafl p{ehete aepteenex telk afaflvjd

    pteex# tedxv ofoflxvn oehel jvnva exev tetepel# telk hecea elkkeelhepelte afltfovxnel hflkel xfkep oej{e xvmvel hdhddnellte ikeldpepdxfpfovx ehecej vlxvn nfrflxdlkel rfcdlhvlkel nilpvafl hel xfcej

    afcenpelenel nfkdexel pfpved hflkel elkkeel hepelte>h, rfafdlxej hel)exev dlpxelpd xfnedx ereodce oeelk hel)exev mepe telk

    hdnilpvapd exev hdaelgeexnel aflkendoexnel nfvkdel aexfd telk ofpehel)exev nioel telk xdhen pfhdndx,

    *?$ Kvkexel telk hdemvnel icfj pfnfciarin nilpvafl# cfaoeke rfcdlhvlkelnilpvafl p{ehete aepteenex exev rfafdlxej pfoekedaele hdaenpvh rehe etex*5$ jvvg o# jvvg `# exev jvvg h hdemvnel nfrehe rfehdcel vava,

    *0$ Nfxflxvel cfodj celmvx aflkfled nfvkdel aexfd telk ofpe hel)exev nioeltelk xdhen pfhdndx pfoekedaele hdaenpvh rehe etex *5$ jvvg h hdexv hflkelRfexvel Rfafdlxej,

    Oekdel NfhveRfltfcfpedel Pflknfxe hd cve Rflkehdcel

    Repec 8;

    Rfltfcfpedel pflknfxe nilpvafl hd cve rflkehdcel hdpfcflkkeenel vlxvnafl`ered nfpfrenexel aflkfled oflxvn hel ofpelte kelxd vkd hel)exevaflkfled xdlhenel xfxflxv vlxvn aflmeadl xdhen enel xfmehd nfaoecd exev xdhenenel xfvcelk nfaoecd nfvkdel telk hdhfdxe icfj nilpvafl,

    Oekdel NfxdkeRfltfcfpedel Pflknfxe Afcecvd Rflkehdcel

    Repec 8:

    Rfltfcfpedel pflknfxe nilpvafl afcecvd rflkehdcel aflke`v rehe nfxflxvelxflxelk rfehdcel vava telk ofcenv hflkel afarfjexdnel nfxflxvel heceaRepec 86,

    OEO ZDOEHEL RFLTFCFPEDEL PFLKNFXE NILPVAFL

    Repec 84

    *5$ Rfafdlxej afaoflxvn oehel rfltfcfpedel pflknfxe nilpvafl hd HefejXdlknex DD vlxvn rfltfcfpedel pflknfxe nilpvafl hd cve rflkehdcel,

    *?$ Vlxvn herex hdelknex aflmehd elkkixe oehel rfltfcfpedel pflknfxe nilpvafl#pfpfielk jevp afaflvjd pteex pfoeked ofdnvx =

    e, {eke lfkee _frvocdn Dlhilfpde>o, ofoehel pfjex>`, ofnfcenvel oedn>

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    h, xdhen rflej hdjvnva nefle nfmejexel>f, afadcdnd rflkfxejvel hel rflkeceael hd odhelk rfcdlhvlkel nilpvafl>g, ofvpde pfnvelk!nvelklte 02 *xdke rvcvj$ xejvl,

    *0$ Elkkixe pfoekedaele hdaenpvh rehe etex *?$ xfhdd exep vlpv rfafdlxej#vlpv nilpvafl# hel vlpv rfcenv vpeje,

    *8$ Elkkixe pfxder vlpv pfoekedaele hdaenpvh rehe etex *0$ ofmvacej pfhdndx!hdndxlte 0 *xdke$ ielk# hel pfoelten!oeltenlte 6 *cdae$ ielk,

    *6$ Rflkelknexel hel rfaofjflxdel elkkixe oehel rfltfcfpedel pflknfxenilpvafl hdxfxernel icfj Aflxfd,

    Repec 62

    Oehel rfltfcfpedel pflknfxe nilpvafl pfoekedaele hdaenpvh hecea Repec 84etex *5$ xfhdd exep =

    e, nfxve afelkner elkkixe>o, {endc nfxve afelkner elkkixe>`, elkkixe,

    Repec 65

    *5$ Oehel rfltfcfpedel pflknfxe nilpvafl hecea aflmecelnel xvkeplte hdoelxvicfj pfnfxedex,

    *?$ Pfnfxedex oehel rfltfcfpedel pflknfxe nilpvafl xfhdd exep nfrecepfnfxedex hel elkkixe pfnfxedex,

    *0$ Rflkelknexel hel rfaofjflxdel nfrece pfnfxedex hel elkkixe pfnfxedexoehel rfltfcfpedel pflknfxe nilpvafl hdxfxernel icfj Aflxfd,

    Repec 6?

    Xvkep hel {f{flelk oehel rfltfcfpedel pflknfxe nilpvafl afcdrvxd=

    e, afcenpelenel rflelkelel hel rfltfcfpedel pflknfxe nilpvafl# hflkel`ee afcecvd afhdepd exev eodxepf exev nilpdcdepd>

    o, afaofdnel nilpvcxepd rfcdlhvlkel nilpvafl>`, afcenvnel rflke{epel xfjeher rfl`elxvael ncevpvce oenv>h, afcerinel nfrehe rfltdhdn vava ereodce xfmehd rfcelkkeel nfxflxvel

    hecea Vlhelk!vlhelk dld>f, aflfdae rflkehvel oedn xfxvcdp aevrvl xdhen xfxvcdp# hed nilpvafl

    xflxelk xfmehdlte rfcelkkeel xfjeher rfcdlhvlkel nilpvafl>g, afcenvnel rflfcdxdel hel rfafdnpeel pflknfxe rfcdlhvlkel nilpvafl>k, afaelkkdc rfcenv vpeje telk hdhvke xfcej afcenvnel rfcelkkeel

    xfjeher rfcdlhvlkel nilpvafl>j, afaelkkdc hel aflkjehdnel penpd# penpd ejcd hel)exev pfxder ielk telk

    hdelkker aflkfxejvd rfcelkkeel xfjeher Vlhelk!vlhelk dld>

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    d, afadlxe oelxvel rfltdhdn vlxvn aflkjehdnel rfcenv vpeje# penpd# penpdejcd# exev pfxder ielk pfoekedaele hdaenpvh rehe jvvg k hel jvvg j#telk xdhen ofpfhde afaflvjd relkkdcel oehel rfltfcfpedel pflknfxenilpvafl>

    m, aflherexnel# aflfcdxd hel)exev afldced pvex# hinvafl# exev ecex ovnxd cedlkvle rfltfcdhdnel hel)exev rfafdnpeel>

    n, afavxvpnel hel aflfxernel ehe exev xdhen ehelte nfvkdel hd rdjennilpvafl>

    c, afaofdxejvnel rvxvpel nfrehe rfcenv vpeje telk afcenvnelrfcelkkeel xfjeher rfcdlhvlkel nilpvafl>

    a, aflmexvjnel pelnpd ehadldpxexdg nfrehe rfcenv vpeje telk afcelkkenfxflxvel Vlhelk!vlhelk dld,

    Repec 60

    Nfxflxvel cfodj celmvx aflkfled rfcenpeleel xvkep hel {f{flelk oehelrfltfcfpedel pflknfxe nilpvafl Hefej Xdlknex DD hdexv hecea pvex nfrvxvpelaflxfd,

    Repec 68

    *5$ Vlxvn aflelkeld hel afltfcfpednel pflknfxe nilpvafl# oehel rfltfcfpedelpflknfxe nilpvafl afaoflxvn aemfcdp,

    *?$ Mvacej elkkixe aemfcdp pfoekedaele hdaenpvh rehe etex *5$ jevp kelmdc helpfhdndx!hdndxlte 0 *xdke$ ielk telk af{endcd pfave vlpv pfoekedaele hdaenpvhhecea Repec 84 etex *0$# pfxe hdoelxv icfj pfielk reldxfe,

    *0$ Rvxvpel aemfcdp ofpdgex gdlec hel aflkdnex,

    *8$ Nfxflxvel xfnldp cfodj celmvx aflkfled rfcenpeleel xvkep aemfcdp hdexv hecea

    pvex nfrvxvpel aflxfd,

    Repec 66

    Oehel rfltfcfpedel pflknfxe nilpvafl {emdo aflkfcvenel rvxvpel recdlk ceaoexhecea {enxv ?5 *hve rvcvj pexv$ jed nfme pfxfcej kvkexel hdxfdae,

    Repec 67

    *5$ Hecea {enxv recdlk ceaoex ; *xvmvj$ jed nfme pfmen aflfdae rvxvpel oehelrfltfcfpedel pflknfxe nilpvafl pfoekedaele hdaenpvh hecea Repec 66 rfcenvvpeje {emdo afcenpelenel rvxvpel xfpfovx,

    *?$ Ree rdjen herex aflkemvnel nfofexel nfrehe Rflkehdcel Lfkfd recdlkceaoex 58 *farex ofcep$ jed nfme pfxfcej aflfdae rfaofdxejvel rvxvpelxfpfovx,

    *0$ Rfcenv vpeje telk xdhen aflkemvnel nfofexel hecea melkne {enxvpfoekedaele hdaenpvh rehe etex *?$ hdelkker aflfdae rvxvpel oehelrfltfcfpedel pflknfxe nilpvafl,

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    *8$ Ereodce nfxflxvel pfoekedaele hdaenpvh rehe etex *5$ hel etex *0$ xdhenhdmecelnel icfj rfcenv vpeje# oehel rfltfcfpedel pflknfxe nilpvaflafltfejnel rvxvpel xfpfovx nfrehe rfltdhdn vlxvn afcenvnel rfltdhdnel pfpvedhflkel nfxflxvel rfvlhelk!vlhelkel telk ofcenv,

    *6$ Rvxvpel oehel rfltfcfpedel pflknfxe nilpvafl pfoekedaele hdaenpvh rehe

    etex

    *7$ afvrenel ovnxd rfavceel telk `vnvr oekd rfltdhdn vlxvn afcenvnelrfltdhdnel,

    Repec 6;

    Rvxvpel aemfcdp pfoekedaele hdaenpvh hecea Repec 68 etex *0$ hdadlxenelrflfxerel fnpfnvpdlte nfrehe Rflkehdcel Lfkfd hd xfarex nilpvafl telkhdvkdnel,

    Repec 6:

    *5$ Rflkehdcel Lfkfd {emdo aflkfcvenel rvxvpel exep nfofexel pfoekedaelehdaenpvh hecea Repec 67 etex *?$ hecea {enxv recdlk ceaoex ?5 *hve rvcvj pexv$jed pfmen hdxfdaelte nfofexel,

    *?$ Xfjeher rvxvpel Rflkehdcel Lfkfd pfoekedaele hdaenpvh rehe etex *5$# reerdjen hecea {enxv recdlk ceaoex 58 *farex ofcep$ jed herex aflkemvnel nepepd nfAejneaej Ekvlk _frvocdn Dlhilfpde,

    *0$ Aejneaej Ekvlk _frvocdn Dlhilfpde {emdo aflkfcvenel rvxvpel hecea {enxvrecdlk ceaoex 02 *xdke rvcvj$ jed pfmen aflfdae rfaijilel nepepd,

    OEO ZDD

    RFLTDHDNEL

    Repec 64

    *5$ Pfcedl Rfmeoex Ricdpd Lfkee _frvocdn Dlhilfpde# Rfmeoex Rfke{ed Lfkfd Pdrdcxfxflxv hd cdlknvlkel dlpxelpd rfafdlxej telk cdlknvr xvkep hel xelkkvlk

    me{eolte hd odhelk rfcdlhvlkel nilpvafl mvke hdofd {f{flelk njvpvp pfoekedrfltdhdn

    pfoekedaele hdaenpvh hecea Vlhelk!vlhelk Jvnva E`ee Rdhele telk ofcenv,

    *?$ Rfltdhdn Rfmeoex Rfke{ed Lfkfd Pdrdc pfoekedaele hdaenpvh rehe etex *5$of{flelk=

    e, afcenvnel rfafdnpeel exep nfofleel ceriel exev nfxfelkel ofnfleelhflkel xdlhen rdhele hd odhelk rfcdlhvlkel nilpvafl>

    o, afcenvnel rfafdnpeel xfjeher ielk exev oehel jvnva telk hdhvkeafcenvnel xdlhen rdhele hd odhelk rfcdlhvlkel nilpvafl>

    `, afadlxe nfxfelkel hel oejel ovnxd hed ielk exev oehel jvnvapfjvovlkel hflkel rfdpxd{e xdlhen rdhele hd odhelk rfcdlhvlkelnilpvafl>

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    h, afcenvnel rfafdnpeel exep rfaovnvel# `exexel# hel hinvafl cedlofnfleel hflkel xdlhen rdhele hd odhelk rfcdlhvlkel nilpvafl>

    f, afcenvnel rfafdnpeel hd xfarex xfxflxv telk hdhvke xfherex oejel ovnxdpfxe afcenvnel rfltdxeel xfjeher oeelk jepdc rfcelkkeel telk herexhdmehdnel ovnxd hecea rfnee xdlhen rdhele hd odhelk rfcdlhvlkelnilpvafl>

    g, afadlxe oelxvel ejcd hecea elkne rfcenpeleel xvkep rfltdhdnel xdlhenrdhele hd odhelk rfcdlhvlkel nilpvafl,

    *0$ Rfltdhdn Rfmeoex Rfke{ed Lfkfd Pdrdc pfoekedaele hdaenpvh rehe etex *5$afaofdxejvnel hdavcedlte rfltdhdnel hel jepdc rfltdhdnellte nfrehe RfltdhdnRfmeoex Ricdpd Lfkee _frvocdn Dlhilfpde,

    *8$ Rfltdhdn Rfmeoex Rfke{ed Lfkfd Pdrdc pfoekedaele hdaenpvh rehe etex *5$afltearednel jepdc rfltdhdnel nfrehe Rflvlxvx Vava afcecvd Rfltdhdn RfmeoexRicdpd Lfkee _frvocdn Dlhilfpde,

    OEO ZDDDPELNPD

    Oekdel RfxeaePelnpd Ehadldpxexdg

    Repec 72

    *5$ Oehel rfltfcfpedel pflknfxe nilpvafl of{flelk aflmexvjnel pelnpdehadldpxexdg xfjeher rfcenv vpeje telk afcelkke Repec 54 etex *?$ hel etex *0$#Repec ?2# Repec ?6# hel Repec ?7,

    *?$ Pelnpd ehadldpxexdg ofvre rflfxerel kelxd vkd recdlk oelten _r?22,222,222#22 *hve exvp mvxe vrdej$,

    *0$ Xexe `ee rflfxerel pelnpd ehadldpxexdg pfoekedaele hdaenpvh rehe etex *5$hdexv cfodj celmvx hecea rfexvel rfvlhelk!vlhelkel,

    Oekdel NfhvePelnpd Rdhele

    Repec 75

    Rflvlxvxel rdhele herex hdcenvnel xfjeher rfcenv vpeje hel)exev rflkvvplte,

    Repec 7?

    *5$ Rfcenv vpeje telk afcelkke nfxflxvel pfoekedaele hdaenpvh hecea Repec :#Repec 4# Repec 52# Repec 50 etex *?$# Repec 56# Repec 5; etex *5$ jvvg e# jvvg o#jvvg `# jvvg f# etex *?$# hel Repec 5: hdrdhele hflkel rdhele rflmee recdlk ceae6 *cdae$ xejvl exev rdhele hflhe recdlk oelten _r ?,222,222,222#22 *hve adcdevrdej$,

    *?$ Rfcenv vpeje telk afcelkke nfxflxvel pfoekedaele hdaenpvh hecea Repec55# Repec 5?# Repec 50 etex *5$# Repec 58# Repec 57# hel Repec 5; etex *5$ jvvg hhel jvvg g hdrdhele hflkel rdhele rflmee recdlk ceae ? *hve$ xejvl exev rdhelehflhe recdlk oelten _r 622,222,222#22 *cdae exvp mvxe vrdej$,

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    *0$ Xfjeher rfcelkkeel telk aflkendoexnel cvne ofex# pendx ofex# `e`ex xfxerexev nfaexdel hdofcenvnel nfxflxvel rdhele telk ofcenv,

    Repec 70

    Xfjeher pelnpd rdhele pfoekedaele hdaenpvh hecea Repec 7?# herex hdmexvjnel

    jvnvael xeaoejel# ofvre=

    e, rfearepel oeelk xfxflxv>o, rflkvavael nfrvxvpel jenda>`, rfaoeteel kelxd vkd>h, rfdlxej rflkjflxdel nfkdexel xfxflxv telk afltfoeonel xdaovclte

    nfvkdel nilpvafl>

    f, nf{emdoel rflednel oeelk hed rffheel> exevg, rfl`eovxel d}dl vpeje,

    OEO ZDWNFXFLXVEL RF_ECDJEL

    Repec 78

    Pfkece nfxflxvel rfexvel rfvlhelk!vlhelkel telk ofxvmvel afcdlhvlkdnilpvafl telk xfcej ehe rehe peex Vlhelk!vlhelk dld hdvlhelknel# hdltexenelxfxer ofcenv pfrelmelk xdhen hdexv pf`ee njvpvp hel)exev xdhen ofxflxelkelhflkel nfxflxvel hecea Vlhelk!vlhelk dld,

    OEO ZWNFXFLXVEL RFLVXVR

    Repec 76

    Vlhelk!vlhelk dld avced ofcenv pfxfcej 5 *pexv$ xejvl pfmen hdvlhelknel,

    Eke pfxder ielk aflkfxejvdlte# afafdlxejnel rflkvlhelkel Vlhelk!vlhelkdld hflkel rflfarexellte hecea Cfaoeel Lfkee _frvocdn Dlhilfpde,

    Hdpejnel hd Menexerehe xelkkec ?2 Erdc 5444

    R_FPDHFL _FRVOCDN DLHILFPDE

    xxh

    OE@JE_VHHDL MVPVG JEODODF

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    Hdvlhelknel hd Menexerehe xelkkec ?2 Erdc 5444

    AFLXF_D LFKE_E PFN_FXE_DP LFKE_E_FRVOCDN DLHILFPDE

    xxh

    ENOE_ XELHMVLK

    CFAOE_EL LFKE_E _FRVOCDN DLHILFPDE XEJVL 5444 LIAI_ 8?

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    RFLMFCEPELEXEP

    VLHELK!VLHELK _FRVOCDN DLHILFPDELIAI_ : XEJVL 5444

    XFLXELK

    RF_CDLHVLKEL NILPVAFL

    D, VAVARfaoelkvlel hel rfnfaoelkel rffniliadel vavalte hel njvpvplte hdodhelk rfdlhvpxdel hel rfhekelkel lepdilec xfcej aflkjepdcnel ofoeked wedepdoeelk hel)exev mepe telk herex hdnilpvapd, Hd peardlk dxv# kcioecdpepd helrfhekelkel ofoep telk hdhvnvlk icfj nfaemvel xfnlicikd xfcfniavldnepd heldlgiaexdne xfcej afarfcvep velk kfen evp xelpenpd oeelk hel)exev mepeafcdlxepd oexep!oexep {dcetej pvexv lfkee# pfjdlkke oeelk hel)exev mepe telkhdxe{enel ofwedepd oedn rihvnpd cve lfkfd aevrvl rihvnpd hecea lfkfd,

    Nilhdpd telk hfadndel rehe pexv rdjen afarvlted aelgeex oekd nilpvafl neflenfovxvjel nilpvafl enel oeelk hel)exev mepe telk hddlkdlnel herex xfrflvjdpfxe pfaendl xfovne cfoe nfofoepel vlxvn afadcdj elfne mfldp hel nvecdxepoeelk hel)exev mepe pfpved hflkel nfdlkdlel hel nfaearvel nilpvafl,

    Hd pdpd cedl# nilhdpd hel gfliafle xfpfovx hd exep herex aflkendoexnel nfhvhvnelrfcenv vpeje hel nilpvafl aflmehd xdhen pfdaoelk hel nilpvafl ofehe reheripdpd telk cfaej, Nilpvafl aflmehd iomfn enxdwdxep odpldp vlxvn afevrnfvlxvlkel telk pfofpe!ofpelte icfj rfcenv vpeje afcecvd ndex riaipd# `ee

    rflmvecel# pfxe rflferel rfmelmdel pxelhe telk afvkdnel nilpvafl,

    Genxi vxeae telk aflmehd nfcfaejel nilpvafl ehecej xdlknex nfpeheelnilpvafl enel jenlte aepdj flhej, Jec dld xfvxeae hdpfoeonel icfj flhejlterflhdhdnel nilpvafl, Icfj nefle dxv# Vlhelk!vlhelk Rfcdlhvlkel Nilpvaflhdaenpvhnel aflmehd celhepel jvnva telk nvex oekd rfafdlxej hel cfaoekerfcdlhvlkel nilpvafl p{ehete aepteenex vlxvn afcenvnel vreterfaofheteel nilpvafl afcecvd rfaodleel hel rflhdhdnel nilpvafl,

    Vrete rfaofheteel dld rflxdlk nefle xdhen avhej aflkjeernel nfpeheelrfcenv vpeje telk rehe hepelte rdlpdr fniliad rfcenv vpeje ehecej aflherexnfvlxvlkel telk pfaenpdaec avlkndl hflkel aihec pfadldaec avlkndl, Rdlpdr dldpelkex rixflpdec afvkdnel nfrflxdlkel nilpvafl# oedn pf`ee celkpvlk aevrvl

    xdhen celkpvlk,

    Exep hepe nilhdpd pfoekedaele hdrerenel hd exep# rfcv vrete rfaofheteelnilpvafl afcecvd rfaoflxvnel vlhelk!vlhelk telk herex afcdlhvlkd nfrflxdlkelnilpvafl pf`ee dlxfkexdg hel niarfjflpdg pfxe herex hdxfernel pf`ee fgfnxdg hdaepteenex,

    Rdelxd jvnva telk afcdlhvlkd nilpvafl xdhen hdaenpvhnel vlxvn afaexdnelvpeje ree rfcenv vpeje# xfxerd mvpxv pfoecdnlte rfcdlhvlkel nilpvafl herex

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    aflhiilk dncda ofvpeje telk pfjex telk aflhiilk cejdlte rfvpejeel telkxelkkvj hecea aflkjeherd rfpedlkel afcecvd rfltfhdeel oeelk hel)exev mepetelk ofnvecdxep,

    Hd peardlk dxv# Vlhelk!vlhelk xflxelk Rfcdlhvlkel Nilpvafl dld hecearfcenpeleellte xfxer afaofdnel rfjexdel njvpvp nfrehe rfcenv vpeje nf`dc hel

    aflflkej, Jec dxv hdcenvnel afcecvd vrete rfaodleel hel rflferel pelnpd exeprfcelkkeellte,

    Vlhelk!vlhelk xflxelk Rfcdlhvlkel Nilpvafl dld hdvavpnel hflkel aflke`vrehe gdcipigd rfaoelkvlel lepdilec oej{e rfaoelkvlel lepdilec xfaepvnrfaoelkvlel jvnva telk afaofdnel rfcdlhvlkel xfjeher nilpvafl ehecejhecea elkne afaoelkvl aelvpde Dlhilfpde pfvxvjlte telk ofcelhepnel rehegecpegej nflfkeeel _frvocdn Dlhilfpde tedxv hepe lfkee Rel`epdce hel nilpxdxvpdlfkee Vlhelk!Vlhelk Hepe 5486,

    Hd peardlk dxv# Vlhelk!vlhelk xflxelk Rfcdlhvlkel Nilpvafl rehe hepelteovnel afvrenel e{ec hel enjd hed jvnva telk aflkexv xflxelk rfcdlhvlkelnilpvafl# pfoeo peared rehe xfoflxvnlte Vlhelk!vlhelk xflxelk Rfcdlhvlkel

    Nilpvafl dld xfcej ehe ofofere vlhelk!vlhelk telk aexfdlte afcdlhvlkdnfrflxdlkel nilpvafl# pfrfxd =

    e, Vlhelk!vlhelk Liai 52 Xejvl 5475 xflxelk Rflfxerel RfexvelRfafdlxej Rflkkelxd Vlhelk!vlhelk Liai 5 Xejvl 5475 xflxelkOeelk# aflmehd Vlhelk!vlhelk>

    o, Vlhelk!vlhelk Liai ? Xejvl 5477 xflxelk Jtkdflf>`, Vlhelk!vlhelk Liai 6 Xejvl 54;8 xflxelk Rinin!Rinin Rfafdlxejel

    hd Hefej>h, Vlhelk!vlhelk Liai ? Xejvl 54:5 xflxelk Afxicikd Cfkec>f, Vlhelk!vlhelk Liai 0 Xejvl 54:? xflxelk [emdo Hegxe Rfvpejeel>g, Vlhelk!vlhelk Liai 6 Xejvl 54:8 xflxelk Rfdlhvpxdel>

    k, Vlhelk!vlhelk Liai 56 Xejvl 54:6 xflxelk Nfxflekecdpxdnel>j, Vlhelk!vlhelk Liai 5 Xejvl 54:; xflxelk Neae Hekelk hel Dlhvpxd>d, Vlhelk!vlhelk Liai ?0 Xejvl 544? xflxelk Nfpfjexel>m, Vlhelk!vlhelk Liai ; Xejvl 5448 xflxelk Ekffaflx Fpxeocdpjdlk Xjf

    [ich Xehf Ikeld}exdil *Rfpfxvmvel Rfaoflxvnel IkeldpepdRfhekelkel Hvlde$>

    n, Vlhelk!vlhelk Liai 5 Xejvl 5446 xflxelk Rfpfiel Xfoexep>c, Vlhelk!vlhelk Liai 4 Xejvl 5446 xflxelk Vpeje Nf`dc>a, Vlhelk!vlhelk Liai ; Xejvl 5447 xflxelk Relkel>l, Vlhelk!vlhelk Liai 5? Xejvl 544; xflxelk Rfvoejel Exep Vlhelk!

    vlhelk Jen @drxe pfoekedaele xfcej hdvoej hflkel Vlhelk!VlhelkLiai ; Xejvl 54:;>

    i, Vlhelk!vlhelk Liai 50 Xejvl 544; xflxelk Rfvoejel Exep Vlhelk!vlhelk Liai 7 Xejvl 54:4 xflxelk Rexfl>r, Vlhelk!vlhelk Liai 58 Xejvl 544; xflxelk Rfvoejel Exep Vlhelk!

    vlhelk Liai 54 Xejvl 54:4 xflxelk Affn>u, Vlhelk!vlhelk Liai ?0 Xejvl 544; xflxelk Rflkfciceel Cdlknvlkel

    Jdhvr>, Vlhelk!vlhelk Liai ?8 Xejvl 544; xflxelk Rfltdeel>p, Vlhelk!vlhelk Liai ?6 Xejvl 544; xflxelk Nfxflekenfmeel>

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    x, Vlhelk!vlhelk Liai 52 Xejvl 544: xflxelk Rfvoejel Exep Vlhelk!vlhelk Liai ; Xejvl 544? xflxelk Rfoelnel,

    Rfcdlhvlkel nilpvafl hecea jec rfcenv vpeje afcelkke jen exep nfneteeldlxfcfnxvec *JEND$ xdhen hdexv hecea Vlhelk!vlhelk xflxelk RfcdlhvlkelNilpvafl dld nefle pvhej hdexv hecea Vlhelk!vlhelk Liai 5? Xejvl 544;

    xflxelk Jen @drxe# Vlhelk!vlhelk Liai 50 Xejvl 544; xflxelk Rexfl# helVlhelk!vlhelk Liai 58 Xejvl 544; xflxelk Affn# telk afceelk aflkjepdcnelexev afarfhekelknel oeelk hel)exev mepe telk afcelkke nfxflxvel xflxelkJEND,

    Hfadndel mvke rfcdlhvlkel nilpvafl hd odhelk cdlknvlkel jdhvr xdhen hdexv heceaVlhelk!vlhelk xflxelk Rfcdlhvlkel Nilpvafl dld nefle xfcej hdexv heceaVlhelk!vlhelk Liai ?0 Xejvl 544; xflxelk Rflkfciceel Cdlknvlkel Jdhvraflkfled nf{emdoel pfxder ielk vlxvn afafcdjee nfcfpxedel gvlkpd cdlknvlkeljdhvr pfxe afl`fkej hel aflelkkvcelkd rfl`faeel hel rfvpenel cdlknvlkeljdhvr,

    Hd nfavhdel jed aepdj xfovne nfavlkndlel xfoflxvnlte vlhelk!vlhelk oev

    telk rehe hepelte afavex nfxflxvel!nfxflxvel telk afcdlhvlkd nilpvafl,Hflkel hfadndel# Vlhelk!vlhelk xflxelk Rfcdlhvlkel Nilpvafl dld afvrenelretvlk telk aflkdlxfkepdnel hel afarfnvex rflfkenel jvnva hd odhelkrfcdlhvlkel nilpvafl,

    DD, REPEC HFAD REPECRepec 5

    Elkne 5

    @vnvr mfcep

    Elkne ?

    Hd hecea nfrvpxeneel fniliad hdnflec dpxdcej nilpvafl enjdhel nilpvafl elxee, Nilpvafl enjd ehecej rflkkvle exev

    rfaelgeex enjd hed pvexv rihvn# pfhelknel nilpvafl elxeeehecej nilpvafl telk aflkkvlenel pvexv rihvn pfoekedoekdel hed ripfp rihvnpd pvexv rihvn cedllte, Rflkfxdelnilpvafl hecea Vlhelk!vlhelk dld ehecej nilpvafl enjd,

    Elkne 0

    Rfcenv vpeje telk xfaepvn hecea rflkfxdel dld ehecejrfvpejeel# niriepd# OVAL# nirfepd# darixd# rfhekelk#

    hdpxdovxi hel cedl!cedl,

    Elkne 8

    @vnvr mfcep

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    Elkne 6

    @vnvr mfcep

    Elkne 7

    @vnvr mfcep

    Elkne ;

    @vnvr mfcep

    Elkne :

    @vnvr mfcep

    Elkne 4

    Cfaoeke dld hdoflxvn vlxvn afldlknexnel rexdpdrepdaepteenex hecea vrete rfcdlhvlkel nilpvafl pfxe

    aflvlmvnnel oej{e rfcdlhvlkel nilpvafl aflmehd xelkkvlkme{eo ofpeae elxee rfafdlxej hel aepteenex,

    Elkne 52

    @vnvr mfcep

    Elkne 55

    Oehel dld hdoflxvn vlxvn aflelkeld rfltfcfpedel pflknfxe

    nilpvafl telk fgdpdfl# `frex# avej hel rigfpdilec,

    Elkne 5?

    @vnvr mfcep

    Elkne 50

    @vnvr mfcep

    Repec ?

    Rfcdlhvlkel nilpvafl hdpfcflkkeenel pfoeked vpejeofpeae ofhepenel 6 *cdae$ epep telk fcfwel hecearfaoelkvlel lepdilec# tedxv =

    5, Epep aelgeex hdaenpvhnel vlxvn aflkeaelexneloej{e pfkece vrete hecea rfltfcflkkeeelrfcdlhvlkel nilpvafl jevp afaofdnel aelgeexpfofpe!ofpelte oekd nfrflxdlkel nilpvafl helrfcenv vpeje pf`ee nfpfcvvjel,

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    ?, Epep nfehdcel hdaenpvhnel eke rexdpdrepd pfcvvjentex herex hd{vmvhnel pf`ee aenpdaec helafaofdnel nfpfarexel nfrehe nilpvafl hel rfcenvvpeje vlxvn afarficfj jenlte hel afcenpelenelnf{emdoellte pf`ee ehdc,

    0, Epep nfpfdaoelkel hdaenpvhnel vlxvn afaofdnel

    nfpfdaoelkel elxee nfrflxdlkel nilpvafl# rfcenvvpeje# hel rfafdlxej hecea exd aexfddc exevrvlprddxvec,

    8, Epep nfeaelel hel nfpfceaexel nilpvaflhdaenpvhnel vlxvn afaofdnel meadlel exepnfeaelel hel nfpfceaexel nfrehe nilpvafl hecearflkkvleel# rfaenedel hel rfaelgeexel oeelkhel)exev mepe telk hdnilpvapd exev hdkvlenel,

    6, Epep nfrepxdel jvnva hdaenpvhnel eke oedn rfcenvvpeje aevrvl nilpvafl afleexd jvnva helafarficfj nfehdcel hecea rfltfcflkkeeelrfcdlhvlkel nilpvafl# pfxe lfkee aflmeadlnfrepxdel jvnva,

    Repec 0

    @vnvr mfcep

    Repec 8

    Jvvg e

    @vnvr mfcep

    Jvvg o

    @vnvr mfcep

    Jvvg `

    @vnvr mfcep

    Jvvg h

    @vnvr mfcep

    Jvvg f

    @vnvr mfcep

    Jvvg g

    @vnvr mfcep

    Jvvg k

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    Jen vlxvn hdrfcenvnel exev hdceteld pf`ee ofle hel mvmvpfxe xdhen hdpndadlexdg ofhepenel pvnv# ekeae# ovhete#hefej# rflhdhdnel# nete# adpndl hel pxexvp pipdec cedllte,

    Jvvg j

    @vnvr mfcep

    Jvvg d

    @vnvr mfcep

    Repec 6

    @vnvr mfcep

    Repec 7

    @vnvr mfcep

    Repec ;

    Jvvg e

    @vnvr mfcep

    Jvvg o

    @vnvr mfcep

    Jvvg `

    Rfcenv vpeje hdceelk afaofhe!ofhenel nilpvafl heceaafaofdnel rfcetelel, Rfcenv vpeje hdceelk afaofhe!

    ofhenel avxv rfcetelel nfrehe nilpvafl,

    Jvvg h

    @vnvr mfcep

    Jvvg f

    Telk hdaenpvh hflkel oeelk hel)exev mepe xfxflxv ehecejoeelk telk herex hdvmd exev hd`ioe xelre aflkendoexnelnfvpenel exev nfvkdel,

    Jvvg g

    @vnvr mfcep

    Jvvg k

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    @vnvr mfcep

    Repec :

    Etex *5$

    Jvvg e

    @vnvr mfcep

    Jvvg o

    @vnvr mfcep

    Jvvg `

    @vnvr mfcep

    Jvvg h

    @vnvr mfcep

    Jvvg f

    @vnvr mfcep

    Jvvg g

    @vnvr mfcep

    Jvvg k

    Melkne {enxv rflkkvleel)rfaelgeexellte telk recdlk oednehecej xfmfaejel hed nexe ofpx ofgiftelk odepe hdkvlenel

    hecea ceofc rihvn aenelel,

    Jvvg j

    @vnvr mfcep

    Jvvg d

    @vnvr mfcep

    Jvvg m

    @vnvr mfcep

    Etex *?$

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    Oeelk!oeelk telk hdaenpvh ehecej oeelk!oeelk telk xdhenafaoejetenel nilpvafl hel pfpved hflkel nfxflxvel

    rfvlhelk!vlhelkel telk ofcenv,

    Etex *0$

    Pfhdeel geaepd hel relkel telk hdaenpvh ehecej telkafaoejetenel nilpvafl aflvvx rfexvel rfvlhelk!

    vlhelkel telk ofcenv,

    Etex *8$

    Aflxfd hel aflxfd xfnldp of{flelk afledn oeelk hel)exevmepe hed rffheel,

    Repec 4

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Etex *0$

    @vnvr mfcep

    Repec 52

    @vnvr mfcep

    Repec 55

    Jvvg e

    @vnvr mfcep

    Jvvg o

    @vnvr mfcep

    Jvvg `

    @vnvr mfcep

    Jvvg h

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    Telk hdaenpvh hflkelmvacej xfxflxvhel mvacej telk `vnvrehecej mvacej telk afaehed pfpved hflkel elxdpdrepd

    rfadlxeel nilpvafl,

    Jvvg f

    @vnvr mfcep

    Jvvg g

    @vnvr mfcep

    Repec 5?

    @vnvr mfcep

    Repec 50

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Repec 58

    @vnvr mfcep

    Repec 56

    @vnvr mfcep

    Repec 57

    @vnvr mfcep

    Repec 5;

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Repec 5:

    Etex *5$

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    Ceelkel dld hdaenpvhnel vlxvn aflfarexnel nfhvhvnelnilpvafl pfxee hflkel rfcenv vpeje ofhepenel rdlpdr

    nfofoepel ofnilxen,

    Jvvg e

    @vnvr mfcep

    Jvvg o

    @vnvr mfcep

    Jvvg `

    @vnvr mfcep

    Jvvg h

    @vnvr mfcep

    Jvvg f

    @vnvr mfcep

    Jvvg g

    @vnvr mfcep

    Jvvg k

    @vnvr mfcep

    Jvvg j

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Etex *0$

    @vnvr mfcep

    Etex *8$

    @vnvr mfcep

    Repec 54

    Etex *5$

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    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Etex *0$

    @vnvr mfcep

    Etex *8$

    @vnvr mfcep

    Etex *6$

    @vnvr mfcep

    Repec ?2

    @vnvr mfcep

    Repec ?5

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Repec ??

    Nfxflxvel dld hdaenpvhnel vlxvn aflfernel pdpxfa ofoelrfaovnxdel xfoecdn,

    Repec ?0

    @vnvr mfcep

    Repec ?8

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

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    Repec ?6

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Repec ?7

    @vnvr mfcep

    Repec ?;

    Jvvg e

    @vnvr mfcep

    Jvvg o

    @e`ex xdaovc hd nfavhdel jed ehecej pfpvhej xelkkec telkaflherex meadlel hed rfcenv vpeje pfoekedaele

    hdrfmelmdnel# oedn xfxvcdp aevrvl cdpel,

    Jvvg `

    Telk hdaenpvh hflkel nvecdgdnepd oeelk ehecej nfxflxvelpxelhedpepd telk xfcej hdxfxernel rfafdlxej ofhepenel

    nfpfrenexel pfave rdjen,

    Jvvg h

    @vnvr mfcep

    Jvvg f

    Melkne {enxv telk hdrfmelmdnel dxv ehecej aepe keelpd,

    Repec ?:

    @vnvr Mfcep

    Repec ?4

    Etex *5$

    @vnvr mfcep

    Etex *?$

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    @vnvr mfcep

    Etex *0$

    @vnvr mfcep

    Etex *8$

    @vnvr mfcep

    Etex *6$

    @vnvr mfcep

    Repec 02

    Etex *5$

    @vnvr mfcep

    Etex *?$

    Telk hdaenpvh hflkel aflxfd xfnldp ehecej aflxfd telkofxelkkvlk me{eo pf`ee xfnldp aflvvx odhelk xvkeplte,

    Etex *0$

    Rflke{epel telk hdcenvnel icfj aepteenex hel cfaoekerfcdlhvlkel nilpvafl p{ehete aepteenex hdcenvnel exep

    oeelk hel)exev mepe telk offhe hd repe hflkel `ee

    rflfcdxdel# rflkvmdel hel)exev pvwfd,

    Eprfn rflke{epel afcdrvxd rfavexel dlgiaepd xflxelk dpdnirflkkvleel oeelk mdne hdjevpnel# rfaepelkel ceofc#rflkdncelel# hel cedl!cedl telk hdpteexnel ofhepenel

    nfxflxvel rfexvel rfvlhelk!vlhelkel hel nfodepeel hecearenxdn hvlde vpeje,

    Etex *8$

    @vnvr mfcep

    Etex *6$

    @vnvr mfcep

    Etex *7$

    @vnvr mfcep

    Repec 05

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    @vnvr mfcep

    Repec 0?

    @vnvr mfcep

    Repec 00

    @vnvr mfcep

    Repec 08

    Etex *5$

    Jvvg e

    @vnvr mfcep

    Jvvg o

    @vnvr mfcep

    Jvvg `

    @vnvr mfcep

    Jvvg h

    @vnvr mfcep

    Jvvg f

    Nfofrdjenel nfrehe nilpvafl hdaenpvhnel vlxvnafldlknexnel pdner rfhvcd telk xdlkkd xfjeher nilpvafl *{dpf

    `ilpvafdpa$,Jvvg g

    @vnvr mfcep

    Jvvg k

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Repec 06

    Etex *5$

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    Mvacej {endc pfxder vlpv xdhen jevp peae,

    Etex *?$

    @vnvr mfcep

    Etex *0$

    @vnvr mfcep

    Etex *8$

    @vnvr mfcep

    Repec 07

    Jvvg e

    @vnvr mfcep

    Jvvg o

    @vnvr mfcep

    Jvvg `

    @vnvr mfcep

    Jvvg h

    Enehfadpd ehecej affne telk ofrflhdhdnel xdlkkd helelkkixe rfkvvel xdlkkd,

    Jvvg f

    Xfleke ejcd ehecej affne telk ofrflkeceael hd odhelkrfcdlhvlkel nilpvafl,

    Repec 0;

    @vnvr mfcep

    Repec 0:

    Jvvg e

    @vnvr mfcep

    Jvvg o

    @vnvr mfcep

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    Jvvg `

    @vnvr mfcep

    Jvvg h

    Pendx pf`ee xfvp aflfvp pfjdlkke xdhen aearvafcenpelenel xvkeplte,

    Jvvg f

    @vnvr mfcep

    Jvvg g

    @vnvr mfcep

    Repec 04

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Etex *0$

    @vnvr mfcep

    Repec 82

    Etex *5$

    @vnvr mfcep

    Etex *?$

    Telk hdaenpvh hflkel hflkel nfrvxvpelNfxve OehelRfcdlhvlkel Nilpvafl Lepdilec ehecej nfrvxvpel telk

    hdxfxernel ofhepenel avpte{eej elkkixe,

    Repec 85

    Telk hdaenpvh hflkel hflkel nfrvxvpelNfxve Oehel Rfcdlhvlkel NilpvaflLepdilec ehecej nfrvxvpel telk hdxfxernel ofhepenel avpte{eej elkkixe,

    Repec 8?

    @vnvr mfcep

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    Repec 80

    @vnvr mfcep

    Repec 88

    Etex *5$

    Telk hdaenpvh hflkel afaflvjd pteex# elxee cedl# xfhegxehel hdenvd pfxe ofkfen hd odhelk rfcdlhvlkel nilpvafl,

    Etex *?$

    @vnvr mfcep

    Etex *0$

    @vnvr mfcep

    Etex *8$

    @vnvr mfcep

    Repec 86

    Etex *5$

    @vnvr mfcep

    Etex *?$

    Rfltfcfpedel pflknfxe nilpvafl pfoekedaele hdaenpvh reheetex dld xdhen aflvxvr nfavlkndlel rfltfcfpedel heaed icfjree rdjen telk ofpflknfxe, Rehe pfxder xejer hdvpejenel

    vlxvn aflkkvlenel rfltfcfpedel heaed icfj nfhve ofcej rdjentelk ofpflknfxe,

    Telk hdaenpvh hflkel rfltfcfpedel pf`ee heaed ehecejrfltfcfpedel telk hdcenvnel icfj nfhve ofcej rdjen telkofpflknfxe *rfcenv vpeje hel nilpvafl$ xelre afcecvd

    rflkehdcel exev oehel rfltfcfpedel pflknfxe nilpvafl helxdhen ofxflxelkel hflkel Vlhelk!vlhelk dld,

    Etex *0$

    @vnvr mfcep

    Etex *8$

    @vnvr mfcep

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    Repec 87

    Etex *5$

    Jvvg e

    @vnvr mfcep

    Jvvg o

    Vlhelk!vlhelk dld aflkenvd kvkexel nfciarin exev `ceppe`xdil,

    Kvkexel nfciarin exev `cepp e`xdiljevp hdemvnel icfjnilpvafl telk ofle!ofle hdvkdnel hel herex hdovnxdnelpf`ee jvnva# pecej pexv hdelxeelte ehecej ehelte ovnxd

    xelpenpd,

    Jvvg `

    @vnvr mfcep

    Jvvg h

    Xicin vnv nfvkdel aexfd telk ofpe hel)exev nioel telkxdhen pfhdndx telk hdrened ehecej ofpe hearenlte xfjeher

    nilpvafl,

    Etex *?$

    @vnvr mfcep

    Etex *0$

    @vnvr mfcep

    Repec 8;

    Oflxvn meadlel telk hdaenpvh hecea jec dld ofvre rfltexeel xfxvcdp telkaflfelknel oej{e xdhen enel xfvcelk nfaoecd rfovexel telk xfcej afvkdnel

    nilpvafl xfpfovx,

    Repec 8:

    @vnvr mfcep

    Repec 84

    Etex *5$

    @vnvr mfcep

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    Etex *?$

    @vnvr mfcep

    Etex *0$

    Vlpv nilpvafl ehecej cfaoeke rfcdlhvlkel nilpvaflp{ehete aepteenex exev pfnfciarin nilpvafl,

    Etex *8$

    @vnvr mfcep

    Etex *6$

    @vnvr mfcep

    Repec 62

    @vnvr mfcep

    Repec 65

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Etex *0$

    @vnvr mfcep

    Repec 6?

    @vnvr mfcep

    Repec 60

    @vnvr mfcep

    Repec 68

    Etex *5$

    @vnvr mfcep

    Etex *?$

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    @vnvr mfcep

    Etex *0$

    Telk hdaenpvh hflkel rvxvpel aemfcdp ofpdgex gdlec ehecejoej{e hecea oehel rfltfcfpedel pflknfxe nilpvafl xdhen ehe

    vrete oelhdlk hel nepepd,

    Etex *8$

    @vnvr mfcep

    Repec 66

    @vnvr mfcep

    Repec 67

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Etex *0$

    @vnvr mfcep

    Etex *8$

    @vnvr mfcep

    Etex *6$

    @vnvr mfcep

    Repec 6;

    @vnvr mfcep

    Repec 6:

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

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    Etex *0$

    @vnvr mfcep

    Repec 64

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Etex *0$

    @vnvr mfcep

    Etex *8$

    @vnvr mfcep

    Repec 72

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

    Etex *0$

    @vnvr mfcep

    Repec 75

    @vnvr mfcep

    Repec 7?

    Etex *5$

    @vnvr mfcep

    Etex *?$

    @vnvr mfcep

  • 8/9/2019 UU No.08 Th.1999 Tentang Perlindungan Konsumen

    45/45

    Etex *0$

    @vnvr mfcep

    Repec 70

    @vnvr mfcep

    Repec 78

    @vnvr mfcep

    Repec 76

    @vnvr mfcep

    XEAOEJEL CFAOE_EL LFKE_E _FRVOCDN DLHILFPDELIAI_ 0:?5