Value Creation Model

Capitals Value created

Key stakeholders

Strategies

Inputs

• Research and Development (R&D) expenditure: INR 476 Million in FY19 (FY18: INR 396 Million)

• Training expenditure: INR 134 Million in FY19 (FY18: INR 148 Million)

• Operating cost: INR 59,570 Million

• Digital Pumpkin innovation hubs: 2

• Centers of Excellence: 6

• Presence in 18 countries with 43

• No. of IPs/Patents: 13 (2 in India and 11 in the US)

• Yorbit learning platform has 2,200 courses covering 800+ tech skills

• Mindtree Minds

• Partners and suppliers

• Investors and shareholders

• Lead with

• Sell with partner

• Mindtree Minds: 20,204 employees

• Total recruits in FY19: 6,939

• Amount spent on employee training and development: INR 134 Million in FY19 (FY18: INR 148 Million)

• No. of volunteers: 9,876

• CSR expenditure: INR 150 Million in FY19 (FY18: INR 124 Million)

• Active customers: 349 in FY19 (FY18: 338)

• Strategic partnerships: 90 as on March 31, 2019 (March 31, 2018: 53)

• Water consumption (kl/FTE/month) in FY19: 0.85 (FY18: 0.85)

• Invested in energy conservation projects: INR 12.87 Million

• Energy consumption (kWh/FTE/month): 157.59 in FY19 (FY18: 167.25)

Financial

Manufactured

Intellectual

Human

Social and Relationship

Natural

2 Capitalizing on prospects

• Deal

• Clarity on value proposition

• Stakeholder mapping

• Interlocks with other enterprise applications

• Collaboration on CRM

• Management review of pipeline

• Controlled access to proposal repository

• Customer testimonials

• Deal-based marketing

• Innovative pricing technique

• Win/loss analysis

1 Opportunity tracking

• Sales intelligence tool

• Partner connects

• Deal database

• Customer referrals

• Lead generation and nurturing

• Proactive proposals

Process

Growth enablers

• Leader in digital

• Centers of Excellence

Aspiring Strategizing

22 CREATE. TRANSFORM. DELIGHT. WITH DIGITAL.

How We Create Value

Outputs Outcomes

• Increased shareholder value

• Financial stability

• Contributions to growth, development, and transformation

• Safe workplaces, globally

• Competitive services

• Value to global customers

• Improved customer satisfaction and increased revenue

• Loyal employees

• Responsible corporate citizen

• Elevated brand and social relevance

• Best-in-class ecosystems for global clients

• Achieving greater with reduced cycle time, diminished solvent consumption, and smaller footprint with continuous process

• Revenue: INR 70,215 Million (y-o-y growth 28.5%)

• PAT: INR 7,541 Million (y-o-y growth 32.3%)

• Dividend: INR 11 (y-o-y growth 22%)

• ROCE: 31.2% (y-o-y growth 17.7%)

• Billable Mindtree Minds: 19,022 in FY19 (FY18: 16,497)

• Training hours per Mindtree Mind: 70.69

• Employee attrition rate: 14.2% in FY19 (FY18: 12.5%)

• Mindtree.org 1.6 Million+

• CSR and volunteer 33,272

• Customer experience survey: More than 70% of digital clients prefer Mindtree as their strategic anchor partner and service provider

• 80 new clients added during the year as compared to 95 in the previous year

• Wastewater recycled: 91.01% in FY19 (FY18: 88.99%)

• Emissions GHG emissions (tons CO2e/FTE/ annum): 2.04 in FY19 (FY18: 2.17)

• 67% of pan-India energy needs met by renewable energy (FY18: 61%)

• No. of advanced tools, accelerators, and platforms

• 576 BOTs available for automation

• Workforce committed to growth, development, and transformation

• Living the values

• Meeting the strategic business objectives

• Improved retention

• Diverse workforce

• Improved relationship with key stakeholders

• Long-term sustainability

• Operational excellence for resource conversation

• Restoring ecosystem

• Energy conservation consumption reduced by nearly half in the last four years

• Delivery excellence

• Automation

• Regulatory and public policy makers

• Customers

• Communities and NGOs

3 Engagement delivery

• Skill set based Mindtree Mind mapping (includes liaising with talent acquisition team)

• Use of accelerators/new solutions, tools, digital inside-out

• Collaborations, unmatched personal experience

• Continuous project monitoring, defect tracking

• Implementation of the LEAN initiative

• Robust quality control processes

4 Client retention

• Capturing feedbacks

• Evaluation and assessment of project execution and delivery

• of improvement areas

• Obtaining dual-level customer feedback on four broad parameters: satisfaction, advocacy, loyalty, and value for money

• Integrated approach for continuous delivery

• Human-centric culture

Executing Winning

23CREATE. TRANSFORM. DELIGHT. WITH DIGITAL.

How We Create Value