VPMA 2012 - Mojo Consultancy Ltdmojoconsultancy.com/wp-content/uploads/2012/02/VPMA-Congress … · practice management 14.55- 15.55 Sheila Grosdidier & Mark Opperman VMC-Inc If it's

VPMA2012

26TH - 28TH JANUARY

CHESFORD GRANGE HOTEL

KENILWORTH

Congress Brochure

VPMA Congress 2012 Brochure.indd 1 1/12/12 11:58 AM

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Vets2.netRoyal College of Veterinary Surgeons

Moore Scarrott The PPS Group

Televetdiagnostics LtdVet Solutions Ltd

PetplanNational Veterinary Services

Lease UKVeterinary Business Development

Vet Help DirectRx Works

Gardner Llewelyn GroupLantra

Peach Telecom LtdJupiter Systems Ltd

Burtons Medical EquipmentThe Webinar Vet

Focus GroupAT Veterinary SystemsPractice Plan for Vets

Royal CaninCareline4Vets

VetpolCitation PLC

Axiom Veterinary Laboratories Ltd

...and with thanks for their support

Supreme PetfoodsVet Record Careers

Ashdown Vet ServicesRickerbys Solicitors

With thanks to our sponsors

...and our exhibitors

Sponsors

Online registration sponsor


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President’s welcome

Hello and welcome to VPMA congress 2012.

After an exceptional year in 2011 we are back and keen to do it all

again! I am really looking forward to congress this year. We are hop-

ing to build on last year’s successes, from listening to the feedback

we received from members and other attendees. Once again we have

3 streams of lectures and exciting speakers – some that are flying in

from America just for us! We have Purple Cat Coaching back by pop-

ular demand and two whole streams dedicated to modern marketing

and retailing. This year’s CPD calendar is unbeatable.

The commercial exhibition is a big part of congress and its success and I would like to

thank in advance all of our exhibitors and sponsors for their support this year. Please make

every effort to visit our exhibitors and don’t forget to take part in the exhibition competi-

tion. There are some fab prizes up for grabs!

And I know only too well that one of the main reasons you all come to congress is for the

social aspect and the networking! Well, this year should not disappoint. We have some

fantastic events to help everyone to get to know each other and once again my favourite

band Blind Lemon is back for the banquet on Friday night. I expect to see you all up danc-

ing the night away!

I hope you thoroughly enjoy your weekend at congress.

Rebekka

VPMA President


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Thursday 26th January 2012

17.00-18.00 Avon Room AGM

Social

19.30- 22.30 Kenilworth 3 Pre congress networking evening: Generation Game & dinner

Friday 27th January 2012

Pfizer breakfast meeting8.00-8.45 Lecture room 3 (Kenilworth Bar) Highlights from the Performance Index for 2011

Opening: All Lecture Room 1&29.15-9.25 Rebekka Fiorani President Opening address

9.25- 9.50 Benedict Allen Keynote speaker Keynote speech

Stream 1: HR Boot Camp Day 1Sponsored by

Lecture Room 1

10.00-10.45 Sheila Grosdidier & Mark Opperman VMC-Inc Doesn't anyone want to work anymore? Understanding a changing labour market

10.45-11.15 Grange, Kenilworth 1 & Kenilworth Foyer Coffee break. Exhibition Opens

11.15-12.00 Sheila Grosdidier & Mark Opperman VMC-Inc Behaviourally Orientated Interview Process

12.10-12.55 Sheila Grosdidier & Mark Opperman VMC-Inc Do you have a training plan, No, Really!

12.55- 14.00 Grange, Kenilworth 1 & Kenilworth Foyer Lunch & commercial exhibition

14.00-14.45 Sheila Grosdidier & Mark Opperman VMC-Inc What every team member should know about practice management

14.55- 15.55 Sheila Grosdidier & Mark Opperman VMC-Inc If it's fun, they will come! 6 ways to make training fun, interactive and easy to retain!

15.55-16.15 Grange, Kenilworth 1 & Kenilworth Foyer Coffee break. Commercial exhibition

16.15-17.00 Steve Bee and David Hodgetts

PPS Group“NEST” – Compulsory Workplace Pensions. Let’s look at the facts.

Stream 2: Modern Marketing Lecture Room 210.00-10.45Sponsored by

Susie Samuel Vet Help Direct E-marketing- get with the programme!


11.15-12.00Sponsored by

David Ross Jarrett and Lam Wonderful websites - key functionality, design and database management


Susie Samuel Vet Help DirectWork that thing! Driving traffic and repeat visits through search engine optimisation and other e-tools


13.15-14.00 Dr Jerry Davies RCVS Management menu - 3 bite-sized updates from the RCVS


Susie Samuel Vet Help Direct Do it now - set up a facebook page, twitter account, social aggregator practical*

14.55- 15.40Sponsored by

Cat Henstridge Vet Help Direct

Copy is king - top tips for copy-writing for blogs, websites, emails and social media. Practical tips for posting regularly and responding

15.40-16.15 Grange, Kenilworth 1 & Kenilworth Foyer Coffee break. Commercial exhibition


Verity Page Novartis The Consumer Journey - Minor Changes, Major Results

Stream 3: Impact on people Day 1

Lecture Room 3


Anne-Marie Svendsen Aylott Purple Cat Coaching

The first step in managing people- knowing where you want to get them to




Setting up the environment for people success- identifying the boundaries for behaviours



Setting up the environment for people success-getting buy-in and direction


14.00-14.45 Anne-Marie Svendsen AylottPurple Cat Coaching

Understanding your own unconscious behaviour patterns- how they serve you and how they trip you up

14.55- 15.40 Anne-Marie Svendsen Aylott Purple Cat Coaching

Building more confidence to succeed - work on yourself before you work on others

15.40-16.15 Grange, Kenilworth 1 & Kenilworth Foyer Coffee break in commercial exhibition



Who do you work with? Identifying challenges in the practice**

Social


Grange & Kenilworth Foyer Sparking Drinks Reception

20.00-lateSponsored by

Lecture room 1&2 Banquet & dancing to Blind Lemon

Programme Day 1


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Saturday 28th January 2012

Pfizer breakfast meeting

8.00-8.45 Lecture room 3 (Kenilworth Bar) Understanding your market potential

Opening: All Lecture Room 1&2

9.00-9.25 Rebekka Fiorani President Address & inauguration of new president

Stream 1: HR Boot Camp Day 2Sponsored by

Lecture Room 1

9.25-10.10 Sheila Grosdidier & Mark Opperman VMC-Inc 6 Ways to ensure new employees become valued team members

10.20-11.20 Sheila Grosdidier & Mark Opperman VMC-Inc Everybody's Guide to Change Management


11.40-12.15 Sheila Grosdidier & Mark Opperman VMC-Inc Solve those common team problems now and forever Part 1

12.25-13.00 Sheila Grosdidier & Mark Opperman VMC-Inc Solve those common team problems now and forever Part 2

13.00-14.00 Grange, Kenilworth 1 & Kenilworth Foyer Lunch & commercial exhibition

14.00-14.45 Sheila Grosdidier & Mark Opperman VMC-Inc Let’s talk money - understanding compensation and benefits

14.55-15.40 Sheila Grosdidier & Mark Opperman VMC-Inc Snap- what’s new in 2012? Find out what’s headed your way and how to prepare for your future

15.45-16.00 Pauline Graham Closing address


Stream 2: All you need to know about retailingSponsored by

Lecture Room 2

9.25-10.10 Karen Pickwick Pet Business World Pet product retailing - grab a slice of the action!

10.20-11.05 Jane Fletcher Smart incorporates Developing a retail mindset


11.25-12.10 Jane Fletcher Smart incorporates How to be a professional retailer

12.20-13.00 Stephen Barabas Animal Oracle Keep it in house: open new practice opportunities with online retailing


13.15-13.45 C&T Committee VPMAWhat could the CVPM & VPAC mean to you? – Q&A session and updates

14.00-14.45 Cathy Gurney CGAYour secret weapon - your staff are best equipped to meet pet owner’s needs and why good pet care needs selling.

14.55-15.40 Cathy Gurney CGA It’s as easy as 1-2-3. Getting your head around the key steps of selling and why everyone can do it.



Stream 3: Impact on people Day 2

Lecture room 3

9.25-10.10 Vanessa Wilson Pfizer Employee motivation and engagement (survey findings and analysis)***



The internal brakes that hold people back-behaviours to recognise


11.25-12.10 Anne-Marie Svendsen Aylott Purple Cat Coaching

It's like herding cats! You just need impactful leadership


The ears that make the difference-asking questions that rock their world



Get out of the way - delegation that works



Pulling it altogether - The Plan



* Depending on numbers attending this lecture, it may be demonstrated from the front step by step as a general guide to then follow at home, or if possible, giving attendees the chance to set up their sites live during the practical. You may wish to bring your laptop along.

** This lecture was originally scheduled for Saturday morning, but has been changed to this Friday afternoon slot due to changes in speaker availability *** This lecture was originally scheduled for Friday afternoon, but has been changed to this Saturday morning slot due to changes in speaker availability

Programme Day 2

Details are correct at time of going to print. Speakers and talks may change slightly for reasons outside our control, but we will endeavour to stay as close to this agenda as possible.


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Jane Fletcher

Jane Fletcher is a Director of SMart In Corporates. Jane has worked in retailing for over 25 years, firstly in store management and buying (Waitrose) and subsequently as a consultant. She has helped literally hundreds of small and large businesses with their mar-keting strategies, new product development and how to develop a customer-focus.

Jane feels passionately about keeping it real and has developed a range of techniques to bring the sharp end of their business to her clients. These insights and experiences help clients to understand their customers more, find practical solutions to problems and open their minds to new ideas.

In Jane’s work with the veterinary profession she believes that there is a real opportunity for practices to better connect with their customers by using simple approaches to further develop the knowledge and skills which currently exist within practices. Jane has spoken at Intervet Schering-Plough and CVS conferences for Vets, Practice Managers and Nurses and she also runs workshops and gives consultancy advice.

Anne-Marie Svendsen

Anne-Marie Svendsen Aylott owned and ran a small animal veterinary practice in Copenhagen, Denmark for 7 years before moving to the business world. She spent 9 years with Hill’s Pet Nutrition, first as a Customer Business Development Manager for the Nor-dic countries, then as the European Veterinary Affairs Manager and lastly as Senior Product Manager Prescription Diet for Europe, South-Africa and the Middle-East.

Since 2009, she has moved into Business Performance Coaching with her company PurpleCat Performance Coaching, focusing on driving dynamic clarity and growth for businesses of all sizes and in all areas. She has worked with a wide range of business types and people, helping them achieve what THEY want in the way that is uniquely right for them.

Cathy Gurney

Cathy Gurney began working in the veterinary industry in 1974 and qualified as one of the original Registered Animal Nursing Aux-iliaries before moving from practice into the commercial field in 1978. Since then, she has worked in various roles throughout her veterinary career, starting as a sales representative and culminating in a global marketing role for a major pharmaceutical company.

Cathy set up CGA Sales Solutions Ltd in 2005, providing contract sales people to veterinary companies and also sales training for non sales people. The company has grown successfully and in September 2011, Cathy launched Vetruus Ltd, a sister company to CGA, which provides specialist dermatology products to practices.

David Ross, Managing Consultant for Jarrett & Lam Consulting

David is the senior consultant for Jarrett & Lam Consulting, professional web development and online marketing specialists with a long history working with the veterinary industry. David guides his clients through each step of building a new website and provides continuing support as they start to use their new website to promote their practice.

Cat Henstridge BVSc CertGP(SAM) MRCVS

Cat graduated from Bristol Vet School in 2003 and since has worked as a small animal vet in and around the West Midlands. She developed an interest in websites and on-line marketing after setting up her own website of veterinary advice in 2007, www.your-petshealth.co.uk. Since then she has been working as the resident vet for a social networking site for pet owners (www.petstreet.co.uk) and also for an on-line pharmacy (www.myvetmeds.co.uk), both of which require her to run FaceBook and Twitter pages as marketing and communication tools. She also writes regular blogs and articles for various on-line and real world publications.

Karen Pickwick

Karen Pickwick has edited and co-owned the leading UK pet trade magazine, Pbwnews, for 10 years. The monthly title, which has been published since 1951, is read by pet and aquatic wholesalers and retailers, food and accessories manufacturers, garden centre operators, groomers, kennel & cattery owners, animal welfare bodies and, increasingly, vets.

The magazine and its busy website (www.petbusinessworld.co.uk) delivers everything the petcare professional needs to keep up to date with the latest pet trade news, products and trends. The website, which features a comprehensive classified directory, is at-tracting an average of nearly 5,000 unique visitors a month and last year had more than 3.2 million hits.

Pbwnews sponsors both the national Pet Industry Awards and the New Product Awards at PATS, the UK’s premier pet trade shows.

Karen has worked in publishing since 1974, originally training as a reporter and going on to edit and manage a wide variety of news-papers and magazines. She is a dog owner and keen horsewoman and comes from a family of retailers.

As editor of pbwnews, Karen chairs the annual pet trade Round Table debate and is an active member of ProPets, the organisation set up by the trade to promote and protect responsible pet-keeping.

Mark Opperman, CVPM

Mark Opperman is the founder and president of VMC, Inc., a veterinary practice management firm dedicated to excellence in vet-erinary practice management. Mr. Opperman started his career as the Hospital Administrator of the New Haven Central Hospital for Veterinary Medicine in New Haven, Connecticut. As a result of his success and achievements at New Haven Central Hospital, Mr. Opperman was sought after for advice and help in veterinary practice management issues.

Through his firm, Mr. Opperman has consulted with over 800 veterinary hospitals throughout North America providing timely and practical assistance in such matters as hiring associate veterinarians, establishing partnerships, exit strategies, employee issues, profitability and efficiency. Hundreds of practices have benefited from the comprehensive on-site consultation services offered by the firm and many more have profited from telephone consultations and seminars. In addition to his well-known seminar series, It’s What’s Up Front That Counts, Mr. Opperman has lectured extensively within the United States, Canada, Europe and Asia at such meetings as CVC, NAVC, World Small Animal Veterinary Conference, Denmark Annual Congress, and the London Veterinary Forum. In 2009, Mr. Opperman was asked to lecture in Australia and Hong Kong.

In 1981, Mr. Opperman founded the Veterinary Hospital Managers Association, and continued his involvement for over a decade, serving as its president until 1993. Through his VMC School of Veterinary Practice Management he has trained over 300 practice managers from throughout the US, helping them to become more effective managers and, in many cases, contributing to their goals of attaining certification.

As a recognized authority in his field, he is the hospital management editor for Veterinary Economics. Mr. Opperman is also the author of Veterinary Business Management: A Guide to an Efficient and Profitable Practice published by Harwal Publishing Com-pany and, more recently, The Art of Veterinary Practice Management published by Veterinary Healthcare Communications. The Art of Veterinary Practice Management has become a required management textbook in schools of veterinary medicine across the country.

In November of 1987, the Veterinary Hospital Managers Association, Inc. presented Mr. Opperman with the Veterinary Hospital Man-ager of the Year Award in recognition of his many years of outstanding achievement in the field of veterinary practice management. In October of 1999, the VHMA further recognized Mr. Opperman with The Lifetime Achievement Award. In 2001, he was awarded speaker of the year by the North American Veterinary Conference.

Speakers


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Sheila Roe Grosdidier, RVT, PHR

Sheila Roe Grosdidier has been involved in the field of Veterinary Medicine for over 20 years. She earned her B.S. degree in Human Behavioral Science at New York Institute of Technology and her A.A. in Veterinary Technology at Maple Woods College. She has since completed post-graduate work in psychology and adult learning.

Sheila has been named the Speaker of the Year by the North American Veterinary Conference three times and twice by the Inter-national/Australia Veterinary Nurses Association. Ms. Grosdidier has spoken at over 200 conferences globally and has extensive experience in television, radio, and print interviews. Sheila has authored numerous textbook chapters on professional development, practice management and nutrition along with a wide variety of journal and magazine articles. She also has over 2,000 contact hours with veterinarians and veterinary technician students at colleges and universities all over the US and Canada.

Sheila spent 10 years with Hill’s Pet Nutrition, Inc., first as a Customer Affairs Supervisor and later as a Senior Veterinary Educator. Focus was placed upon developing and implementing training programs that add value to veterinary health care team members and facilitate the process from taking ideas into application in veterinary practice.

A Microsoft certified professional for networks (MCP), Sheila has spent three years as Director of Information Technologies and is a Certified Systems Administrator in both Unix and Windows operating environments. Her strong knowledge of technology has helped companies realize extensive use of available technologies with modest financial investment. She also holds the certification of Professional of Human Resources (PHR).

As a partner at VMC, Inc., Ms. Grosdidier conducts extensive on-site consultations with veterinary practices, has developed a seminar series directed toward taking practices to their next level, and performs extensive speaking engagements. Her strong skills in staff training/utilization will help clients realize enhanced profitability through team leveraging and client service excellence while her computer/network expertise will assist them in becoming technologically proficient.

Stephen Barabas

Stephen Barabas is a graduate of Glasgow University. During his time at university he completed a veterinary medicine degree as well as a 1st class honours in zoology, which allowed him to be part of and organise several veterinary conservation projects in South America and Northern Cyprus during his student years. His first job was working in Chester/North Wales, a truly mixed practice cov-ering some of the best dairy farms in the United Kingdom, good small animal medicine and surgery and twice weekly calls on Chester zoological gardens exotic collection. He had a job in Australia in mixed practice, but unfortunately the Foot and Mouth crisis of 2001 intervened and prevented him taking the new post. Instead he joined the UK government agricultural department as a veterinary inspector and spent the rest of 2001 helping contain the disease spreading throughout the country.

In 2002 he worked for several different veterinary practices on a consultancy basis in the Northwest of the England assisting them recover from the aftermath of Foot and Mouth, before becoming the first Technical Manager of VetPlus Limited, a nutraceutical vet-erinary company based in Lancashire, England. During this period he was involved in the development, expansion and distribution of the company’s products across the UK, Europe and several Asian countries. The main VetPlus nutraceuticals being Synoquin, a joint chondroprotective, and Aktivait, an ageing brain supplement. In 2004 he joined Schering-Plough Animal Health UK, and within the year had been moved to their US headquarters in New Jersey, USA. He was the technical manager for the entire range of joint and ear products, and in charge of the training and technical tuition of the Great Lakes field force. During his stay in America he was fortunate enough to visit 39 different states, and was lucky to be able to appreciate the size and variety of cultures and ethnicities across this large country. In addition to working on pharmaceuticals and vaccines with the sales and marketing teams, Mr. Barabas became Chief Veterinary Officer for HomeAgain LLC, a newly launched animal micro-chipping subsidiary of Schering-Plough Plc. with a database of over 6 million pets.

In 2009, having returned to the UK, Stephen Barabas and James Weddell launched Animal Oracle Ltd., an IT web company aimed at developing and marketing IT solutions and building websites for veterinary practices in the UK and USA. Their IT team have de-veloped a proprietary content management system (CMS) called VetEdit.com, in-built text messaging, sick pet helper and multiple other functional tools to improve veterinary practice revenues, website pet owner usage and client communications through their own websites. In 2011 Animal Oracle launched the Onlinevetshop at BSAVA Congress in conjunction with Nestle Purina PetCare Ltd. this is the first truly integrated system to allow individual veterinary practices to have their own internet retail shop delivering over 5000 products direct to their customers’ households.

Steve Bee

Steve Bee, Managing Pensions Partner, Paradigm Pensions LLP - Former Head of Pensions at Prudential and Head of Pension Strat-egy for the Royal London Group Steve is a well respected commentator on pension issues. At Paradigm Pensions he is the author of JargonFreePensions.co.uk.

Speakers

Verity Page

Verity Page started life as a Veterinary Nurse. Having qualified as a VN in 2001 she spent 3 years locuming across the South East in both first opinion and referral practice. In 2004 Verity joined Novartis where she still works today. Verity has held several roles for Novartis in both sales and marketing. Verity holds a CIM Certificate in Marketing and is a NLP practitioner. In her current position as Head of Strategic Accounts, Verity manages a team of National Account Managers and Practice Development Managers (whose role it is to provide added value business support for practices across the UK).

Susie Samuel MA VetMB MRCVS

Susie graduated from Cambridge in 2001 and worked in a variety of mixed and small animal practices. In 2006 she launched www.vethelpdirect.com an interactive animal symptom guide to help owners decide how urgently they needed the vet. Susie is now the Managing Director of Vet Help Direct Ltd which provides a range of practical internet marketing tools for vets and the animal health industry including managed packages, training and consultancy services. Susie also works in a local small animal practice.

Vanessa Wilson

Vanessa Wilson is a Pfizer Business Consultant, one of seven in the UK, covering the South West of England. Pfizer Business Consult-ants are dedicated to working with Veterinary Practices helping them improve performance and profitability. Vanessa has 17 years experience in training management, business consultancy and business research helping businesses, teams and individuals gain fo-cus on where they want to be, where they are now and enabling them to achieve their goals. Simply put she creates clarity of focus, builds awareness of personal impact and develops belief in what is possible. Prior to this Vanessa worked in sales and veterinary practice. Vanessa is a member and holds a post graduate degree with the Chartered Institute of Personnel and Development. She is an NLP practitioner and a qualified Vet Nurse. Through her work with Pfizer Vanessa has taken inspiration and learned alongside leading Veterinary Practice Management experts from around the globe.


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Lecture overviews Stream 1

H.R. Boot Camp for the Veterinary PracticeSheila Roe Grosdidier & Mark Opperman, VMC-Inc

The number one management challenge facing every practice owner or manager is personnel management. The H.R. Boot Camp has been specifically designed to assist with this problem. This 2-day seminar starts off with the basics on how to successfully hire, train, and make your employ-ees become valuable team members. It goes on to cover some “upper level” personnel manage-ment concepts, such as change management to help you implement new ideas and team prob-lem-solving. This truly is an intense seminar with award-winning speakers and not to be missed.

Day 1

“Doesn’t Anyone Want to Work Anymore?” Understanding a Changing Labour Market

Learn new ways to recruit, interview, hire and retain the very best members for your team. Take these tips back to the clinic and use them right now!

Behaviourally Oriented Interview Process

One of the most important decisions that can be made in a practice is hiring the right team mem-bers and doing it the first time. Here are the latest techniques for recruiting, identifying and hiring the best team members. See how to get the entire team involved in the decision making process.

Do You Have a Training Plan, No, Really!

It doesn’t just happen, you need a plan to develop and implement successful training into your practice. Learn how to identify training needs, build a plan and implement it effectively.

What Every Team Member should know about Practice Management

Understand the key elements of a successful practice and how to leverage your strengths, identify opportunities and realize the full potential of your position, and yes, be paid fairly for what you do.

If it’s Fun, they will come! 6 Ways to make training fun, interactive and easy to retain!

With so much going on, how do we make sure everyone know what to do, when to do and consist-ently perform? Here are ways to make training more interactive, more targeted to the changing needs of team members and see how to build those perfect job aides to make it happen.


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Stream 1 Lecture overviews

Day 2

6 Ways to Assure New Employees become Valued Team Members

On-boarding, orientation, new hire training, whatever you call it, this is a critical time that deter-mines the future success of your employees. See how to implement these tools back your practice for immediate results.

Everybody’s Guide to Change Management – Oh, yeah, they are afraid…

Everyone at the practice that is… You are at a meeting gathering ideas you can’t wait put into place at your practice, the problem is that the team may be an obstacle rather than an asset in moving your idea into implementation. Discover how to successfully manage change, gain team agreement and what you have to do to make it happen.

Solve Those Common Team Problems – Now and Forever

Attendance, productivity, conflict and miscommunication; every practice has battled these issues. Now, see how other practices have solved these issues, conquered these demons and can get back to doing business, once and for all. 2 sessions.

Let’s Talk Money – Understanding Compensation and Benefits

Review what to consider in wages, and total compensation for doctors, owners, team members and managers. Learn how to find the balance between what fairly compensates team members and what your business can afford.

Snap – What’s new in 2012?

What’s happening in the world that will affect your practice, your team, your clients and your pa-tients? Find out what is headed your way and how to prepare for your future. Products, services, management and marketing, it’s all changing. Learn what you can do to seize these opportunities in your practice future.


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Modern MarketingSuccessful veterinary practice doesn’t exist in a bubble. Reaching out to customers through their communication channels can really help them to get to know you and what you stand for. If you’ve been itching to catch up on all things technological and social, then this is the session for you. We’ll cut through any jargon and take you step by step through the key things you need to know to help you engage with 21st century tools, from website design and functionality, to e-marketing and social media.

E-marketing- get with the programme!

Susie Samuel, Vet Help Direct

Setting the picture: find out how social and technological advances are changing the landscape of customer communication. This lecture looks at the aims for internet marketing, tools at your disposal, protecting your reputation, joining in and reviews

Wonderful websites

David Ross, Jarrett and Lam

Find out what you need to consider in your website design and build to help get the customers through your door. Gather top tips on conversion and what common mistakes to avoid. We’ll also look at data collection, management and analysis.

Work that thing! Driving traffic to your practice through search-engine optimization and other e-tools


Looking at all the tools in your box and how best to use them together- email, search-engine optimisation, online advertising such as Google and Facebook ads, social media and geolocation services. Learn how to record and measure the results with tools such as Google analytics.

Do it now: Set up a face book page, twitter account, social aggregator practical


The aim of this session is to give attendees straight-forward advice and show key steps on how to get started with the more common social media sites. *Depending on numbers attending this lecture, it may be demonstrated from the front step by step as a general guide to then follow at home, or if possible, giving attendees the chance to set up their sites live during the practical. You may wish to bring your laptop along.

Copy is king

Cat Henstridge, Vet help Direct

Top tips for copy-writing for blogs, websites, emails and social media. Will include practical advice for posting regularly and responding, as well as discussion on who in the practice should post, what they should post, and tools such as calendars, hoot suite, social mentions, Google alerts.


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All you need to know about retailingOwners in the UK spend more on their pets than France, Germany and even the US. And despite the recession it’s still a growth industry. So how can veterinary practice step up and compete in pet product retailing? Come along to this nuts and bolts series of lectures to learn the inside story about retailing from product selection, pricing, merchandising through to recommending and making a sale.

Pet Product Retailing- grab a slice of the action!

Karen Pickwick, Editor PBW News

Pet industry expert Karen will give an insight into UK pet product market trends and pet owners’ spending habits. Come along and hear what your clients (consumers!) are thinking and looking for when it comes to their pet.

Session 1 ‘Developing a Retail Mindset’

Jane Fletcher, Smart Incorporates

- The role and importance of retail in your practice- Retailing trends and implications- Positioning within the pet health care market- Understanding customer expectations- The customer’s journey- Taking a team approach

Session 2 ‘How to be a Professional Retailer’

Jane Fletcher, Smart Incorporates

- Creating an effective practice layout - Selecting and managing products- Display and merchandising- Pricing and promotions- Active recommendation- After sales support

Keep it in house. Open new practice opportunities with online retailing

Stephen Barabas, Animal Oracle

Stephen looks at the virtual petshop and how to engage with pet owners through online retailing.

Your secret weapon- your staff!

Cathy Gurney, CGA Sales and marketing

Your veterinary staff are best equipped to meet pet owner’s needs – why selling and good pet care go hand in hand.

It’s as easy as 1-2-3. Getting your head around the key steps of selling and why everyone can do it.

Cathy Gurney, CGA Sales and marketing

This session includes a 25 minute fun workshop that you can bring home to your practice.


12

Lecture overviews Management menu

Management menuJoin the Royal College of Veterinary College during the Friday lunch-break of Congress (1.15-2pm), where they will be offering three courses of advice and information to VPMA delegates.

Bring your lunch with you to the Kenilworth 2 Lecture Theatre for one, two or all three of the fol-lowing bite-size sessions, delivered by RCVS President, Dr Jerry Davies:

Starter

13.15-13.30 Practice managers’ guide to the Professional Development Phase

All new graduates must complete the Professional Development Phase, but RCVS research sug-gests that those who do not receive adequate support from their employers don’t get as much out of it as they could. Using the PDP as part of a structured appraisal process can bring dividends to both practice and new graduates. Find out how.

Main course

13.30-13.45 Update on the Practice Standards Scheme

Just over 50% of practices are now accredited under the Practice Standards Scheme – and many accredited practices are now looking to take their accreditation to the next level. In addition, the draft new Code says all veterinary surgeons ‘must maintain adequate practice standards’. Find out what this means for you as practice managers.

Pudding

13.45-14.00 The new Codes of Professional Conduct for veterinary surgeons and veterinary nurses

The new Codes are likely to be launched in April. The drafts have been amended following the consultation rounds – and the new format is a big change from the Guide people have become familiar with. Come and find out what to expect.


13


Impact on PeopleAnne-Marie Svendsen Aylott, Purple Cat Coaching

IntroductionWorking in a practice – whether you are part of the ownership or employed – involves dealing with people. Clients, colleagues, direct reports, bosses – they are all there and they all come with unique personalities, quirks, hang-ups and lovely qualities. On a good day everything flows and everybody gets along – but in an environment that has so many people interacting, it is inevitable that someone might have a grumpy day, be stressed or just plain be struggling to make the day work for them. For VPMA 2012 we have designed 2 days of Impact on People.

How useful would it be to you if you had a better understanding of your own patterns of behav-iour and how you can use them to help people get along better? And how about spending some time understanding what makes people tick – and some blow up at the slightest excuse? Finally – would you like to be able to actually DO something about it? Get an idea of how you can manage the practice so the good days get even more frequent? Then these 2 days are for you.

ObjectivesThe objective of the 2 days of lectures are to move people from a state of frustration (low key or otherwise) around the people practice environment to a state where they

a) Understand how they can use their own strengths better, b) Understand that other people’s behaviour are driven by a variety of rules – even when it

doesn’t seem that way andc) Have lots of ideas and the beginning of a plan for what they can do about it.

Target audienceThe lectures will be suited for all levels of owners and employees within a practice environment. Anyone that deals with people will find something useful in these.

ContentThere will be 11 lectures – 6 on the first day and 5 on the second day. Each lecture will run over 45 minutes and include at least one interactive exercise to motivate people and get them thinking.

1st day

1. The first step to managing people – knowing where you want to get them to

a. What gets us enthusiasticb. The importance of a visionc. Key points for establishing an effective visiond. EXERCISE – What is your vision?

2. Setting up the environment for people success – identifying the boundaries for behaviours

a. Values and beliefsb. How values and behaviours fit togetherc. EXERCISE – What would be the values that would work for your practice?

3. Setting up the environment for people success – getting buy-in and direction

a. Setting up for success – pre-framingb. Purge before you focus – getting rid of negative thought patternsc. Time for the positive – allow them to dreamd. How does it translate? From words to behaviourse. EXERCISE – design your team meeting


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4. Understanding your own unconscious behaviour patterns – how they serve you and how they trip you up

a. EXERCISE – who are you? Personality profilingb. The programmes we runc. What does this mean to me – how do I work bestd. Recognising the programmes of other people – and dealing with them

5. Building more confidence to succeed – work on yourself before you start on others

a. The truth of confidence – what drives itb. Developing self- confidence – the zonesc. EXERCISE – Stretching your boundariesd. Sharing practical exercises to build confidence e. EXERCISE – Visualisation – will I.

6. Who do you work with? Identifying challenges in the practice

a. EXERCISE – What frustrates you about the people you work with?b. Key people frustrations in practicec. Bullying – the obvious and the insidious

2nd day

7. The internal brakes that hold people back – behaviours to recognise

a. Levels of behaviour – the conscious and the unconscious - beliefsb. Fixed behaviours – Asperger’s, Impostor Phenomenonc. EXERCISE – What category do people in the practice fall into?

8. It’s like herding cats – you just need impactful leadership

a. The possibility of possibilityb. The characteristics of an impactful leaderc. EXERCISE – Where am I – and what can I do to improve?

9. The ears that make the difference – asking questions that rock their world

a. Listening for potentialb. Incisive questionsc. EXERCISE – Asking the questions from the back of the mind

10. Get out of the way – delegation that works

a. What’s the point – I do it better anywayb. Time Management ABCc. Delegating like a leader – what’s the differenced. EXERCISE – Categorising your tasks as to what can be delegated, what could but you

don’t want to and what ABSOLUTELY cannot be delegated.

11. Putting it all together – The Plan

a. What have you learned in the last 2 days?b. Summary of the two daysc. What happens next? Putting thought into actiond. EXERCISE – Writing down your plan for the next 3 weeks.


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Additional lectures

The consumer journey - minor changes, major results -Verity Page, Novartis

The consumer and their pet have numerous touch points on their journey through a clinic which can influence their opinion of the vet and the practice hugely. We will break down these touch points through an interactive presentation to show what can and cannot be controlled and if addressed how some minor changes in these areas can deliver major results to the practice.

“NEST” – Compulsory Workplace Pensions. Let’s look at the facts.Steve Bee & David Hodgetts, PPS Group

From 2012 every UK Employer will be required by law to enrol all eligible employees into a pension scheme and pay in significant company contributions. So do you want to keep control of your costs and employee benefits, or rely on the Government who knows noth-ing about your business to do it for you through their own National Employee Savings Trust (NEST)?

Employee motivation and engagement (survey findings and analysis)Vanessa Wilson, Pfizer Vet Support+

Practices can be complex organisations. Leadership, visibility and integrity are critical to the effective management of highly educated teams and clarity of roles and purpose are essen-tial to the efficient running of a practice and can often make the difference between profit and loss to a small business. Measuring employee engagement can provide a broad and deep insight into the internal dynamics of your business, highlighting areas of focus that may not be visible when immersed in the day to day running of practice. During this session Vanessa Wilson will provide you with proprietary information on the largest veterinary practice en-gagement survey ever conducted in the UK.

What could the CVPM & VPAC mean to you? – Q&A session & updates

VPMA Certification and Training Committee

Join the VPMA team during the Saturday lunch-break of Congress (1.15-1.45pm) for a dis-cussion and update on the CVPM and VPAC qualifications. Bring your lunch with you to the Kenilworth 2 Lecture Theatre.

Who should come?

Managers, head nurses or anyone else involved in managing others.

Practice owners – see how we can help your management team to fly!


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Exhibition Layout and Stand Info

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Exhibitor NameStand Number

Norbrook Laboratories (GB) Ltd 1

Nestle Purina 2

Henry Schein 3

Hill’s Pet Nutrition 4

Novartis Animal Health 5

MSD Animal Health 6

Vet Share Buying Group 7

Pfizer Animal Health 8

Onswitch 9

Vets2.net 10

Moore Scarrott 10a

Axiom Veterinary Laboratories 10b

Royal College of Veterinary Surgeons 11

PPS Group 11a

Televetdiagnostics Ltd 12

Vet Solutions 13

Lease UK 14

National Veterinary Services 15

Veterinary Business Development 16

Vet Help Direct 16a

Rx Works 17

Gardner Llewelyn Group 18

Petplan Ltd 19

Lantra 20

Peach Telecom Ltd 21

Practice Plan for Vets 22

Royal Canin (Crown Pet Foods Ltd.) 23

Careline4Vets 24

Vetpol 25

Citation PLC 26

Jupiter Systems Ltd 27

Burtons Medical Equipment 28

AT Veterinary Systems 29

The Webinar Vet 30

Focus Group 31


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Exhibitors

AT Veterinary SystemsElmtree Business Park, ElmswellBury St Edmunds IP30 9HRTel: 01359 243400Fax: 01359 242921Contact Jacqui Garrett - Business Development ManagerAT Veterinary Systems has over 22 years’ experience of developing and supporting veterinary computer and practice management systems. We understand the everyday needs of today’s veterinary practice and provide flexible solutions to meet those expectations and support a practice’s ongoing development.www.vetsystems.com

Axiom Veterinary LaboratoriesThe Manor House, Brunel Road, Newton Abbot,Devon TQ12 4PBTel: +44 (0) 1626 355655Axiom Veterinary Laboratories provides high quality, cost effective diagnostic testing options to Veterinary practices across the UK, Ireland and mainland Europe. Our range of tests, fast turnaround times, flexibility, quality of staff and free of charge courier collection service make us the laboratory of choice for so many practices.www.axiomvetlab.com

Burtons Medical Equipment LtdTel: 01622 834300Andy Hogan, DirectorBurtons manufacture over half of all the products that we sell at our headquarters in Kent. This facility is equipped with the latest CNC manufacturing centre’s for milling, punching, folding and cabinetry production. And because we make it we support it too with over a third of our eighty staff as service engineers covering the UK and Ireland.www.burtons.uk.com

Careline4VetsUnit 24 & 25 Hallmark Trading CentreFourth Way, Wembley, Middx HA9 0LBTel: 0845 504 6369E-mail: [email protected] is an alliance of professional service providers that specialise in the veterinary industry.We provide a one stop shop service including: Communications, Marketing, IT with Digital Signage solutions. Our dedicated Architects also specialise in clinic build and design. Additionally provide expert Tax and Financial Planning Advice.www.vetcareline.co.uk

CitationNigel Lea, Citation plc, Citation House, 1 Macclesfield Road, Wilmslow, Cheshire SK9 1BZTel: 01625 415500/415557Fax: 01625 415501Citation plc are the UK’s leading Health & Safety and Employment Law firm. Specialising in the veterinary sector and with over 6000 clients across the UK, we can help you achieve and maintain your legal compliance in these troublesome areas, leaving you free to concentrate on running your practice.www.citation.co.uk/vet

Focus GroupRussell Clarke & James BakerTel: 08000 546 100The Focus Group is one of the UK’s leading communications service providers. Established in 2003, we have grown organically and now provide a host of solutions to over 4500 businesses. Our excellence spans across a broad range of products, with a portfolio which includes; Voice, Mobile, Data, Systems, IT, Design & Energy.www.focus-grp.co.uk

Gardner Llewelyn GroupSophia House, 28 Cathedral Road,Cardiff CF11 9LJTel: 01291 645 871E-mail: [email protected] of the countries leading veterinary recruitment agencies placing both locum and permanent staff to the profession. With over 10 years specialist recruitment experience and an ethos based on working with only the best staff, we have developed a reputation for quality and value to our clients throughout the UK which forms the core of our business today.www.glvets.com

Henry Schein Animal HealthThe New Face of DunlopsCollege Mains Road, Dumfries DG2 0NUTel: 01387 262626Henry Schein Animal Health, the new face of Dunlops, is a leading provider of animal healthcare supplies to the UK veterinary profession across Britain, and is part of the world’s largest animal healthcare distribution organisation - supplying pharmaceuticals, pet food, accessories, consumables, instruments and equipment. Combined with unsurpassed customer service and added value services including Thrive for business analysis and Vetlink our e-commerce solution; Henry Schein Animal Health helps vets provide the highest level of animal healthcare. Partnership in practice everyday.www.hsanimalhealth.com

Hill’s Pet NutritionHill’s Pet Nutrition LtdSherbourne House, Building 5, Croxley Business Park, Watford WD18 8YL Tel: 01923 814400Customer Services: 0800 282 438Our mission is to help enrich and lengthen the special relationship between people and their pets. To do this, we make the highest quality pet nutrition available in our Prescription Diet ™ and Science Plan™ pet food lines. We are committed to the welfare of companion animals everywhere, and are actively involved in supporting the veterinary profession and shelters. www.hillspet.co.uk

Jupiter Systems Ltd82 Meadrow, Godalming, Surrey GU7 3HTTel: 0845 2000 725Fax: 0845 2000 712E-mail: [email protected] Systems Ltd has been established for 23 years and has over 850 installations of Veterinary Practice Management Systems. Jupiter’s mission to design and produce innovative Veterinary IT Systems has resulted in a comprehensive, fast and robust system, which is competitively priced and easy to use.www.jupitersystems.net

LantraThe Investors in People framework can help practices develop business focus, manage performance and change, and drive the organisation forward.Lantra will be offering advice and guidance on how they can support you in working with the Investors in People framework to enable practices to achieve ‘Gold Standard Management’.To find out more, visit us on stand 20 or visit our website.www.lantra.co.uk/investors-in-people


Lease UKTim Gammon, Director, Lease UK Ltd, Dawes Court House, Dawes Court, High Street, Esher, Surrey KT10 9QUTel: 01372 466955Fax: 01372 466997E-mail: [email protected] UK specialise in arranging finance for Vets, whether you are starting up, expanding or relocating. We finance all kinds of Practice equipment and vehicles from the Suppliers of your choice. We arrange highly tax efficient, competitive and simple finance facilities, fast and without fuss. We are the credible alternative!www.leaseuk.com

The Moore Scarrott Partnership LLPCalyx House, South Road, Taunton, Somerset TA1 3DUTel: 01823 282100Fax: 01823 254396Moore Scarrott are specialist advisers to the veterinary profession, currently working with over 200 veterinary practices throughout the UK, dealing with all aspects from compliance and tax mitigation through to performance benchmarking and practice development. Our service is flexible and is tailored to meet the needs of the individual practice.www.moore-scarrott.co.uk

MSD Animal Health

MSD Animal Health, Walton Manor, Walton, Milton Keynes, Buckinghamshire MK7 7AJTel: +44 (0) 1908 685 685Fax: +44 (0) 1908 685 555E-mail: vet-support.uk@ merck comMSD Animal Health is a new name and a new image at the VPMA Congress 2012 for a leading provider of companion animal biologicals and pharmaceuticals. With one of the widest range of products and services, MSD will be focusing on the UK based vet finder, www.ukvetsonline.co.uk and discussing our bespoke printing service, Chameleon.www.msd-animal-health.co.uk

National Veterinary Services (NVS)Unit 4, Jamage Industrial Estate, Talke Pits, Stoke-on-Trent ST7 1XWTel: 01782 770305NVS, located in Stoke-on-Trent, employing approximately 490 people is them UK’s largest veterinary wholesaler supplying and distributing veterinary products to veterinary practices and other approved outlets the next working day. NVS services companion animal, equine, livestock practices and agricultural merchants across the UK. NVS-Taking Pride Nationwidewww.vetwholesaler.co.uk

Nestle Purina PetcareSt Georges House, Park Lane, Croyden, Surrey CR9 1NRAt Purina we’re passionately committed to making pets lives better. As one of the world’s leading pet care companies, our dedication to pets and their owners directs everything we do, everyday, everywhere. We understand the challenges that Practice Managers face every day in their roles and are keen to support them, with the right tools, to build on their overall practice performance. With a raft of added value opportunities available and with all of the other services we can offer, we would be delighted to tailor make a package for you in order to meet your specific needs. www.purina.co.uk

Norbrook Laboratories (GB) Ltd1 Saxon Way East, Oakley Hay Industrial Estate, CorbyNorthamptonshire NN18 9EXTel: 01228 599991Norbrook® Laboratories Ltd was founded by the current Chairman and CEO, Lord Ballyedmond, in the late 1960’s, when he pioneered contract manufacturing of pharmaceuticals in the UK. Since then Norbrook® has grown to be a worldwide leader in veterinary finished dose form products, medical finished dose form products and bulk pharmaceutical synthesis, making them a leader in the world in the production of pharmaceutical raw materials. Norbrook has a large pipeline of new products which will be coming to the world market over the next few years.www.norbrook.com

Novartis Animal Health UK LtdFrimley Business Park, Frimley, Camberley, Surrey GU16 7SRTel: +44 1276 694402Fax: +44 1276 694403Novartis Animal Health is a multi-national company dedicated to vets and passionate about maintaining and prolonging the lives of pets all over the world. Not only do we manufacture innovative products, but, with our experienced sales force, we are also able to provide veterinary practices with state of the art training to help diagnose and treat conditions in companion animals. Our loyalty to our clients is key to our and their success as businesses. We understand that veterinary medicine is not all about products, but also about helping and supporting vets to diagnose early and give better quality of life to companion animals.www.ah.novartis.com

Onswitch LtdGround Floor South Suite,The KeepThe Old Barracks, Sandon RoadGrantham NG31 9ASTel: 01476 565343E-mail: [email protected] sort of impression does your practice give across, caring or cold? Why not take our “Mystery Shop Challenge” and actually hear what your customers hear!Come and see “Bertha” at Congress to take the challenge and find out how to increase footfall into your practice.www.onswitch.co.uk

Peach Telecom LtdSt Andrews House, 4400 Parkway, Whiteley, Hampshire PO15 7FJTel: 0800 988 2002Fax: 0800 988 2003E-mail: [email protected] Telecom is a multi award-winning telecoms provider. It provides telephone systems installation & maintenance, landline, mobile, broadband & data services and competitive call packages for businesses across the UK. Peach’s ethos is to make communications simple. As such, all services are placed on one, easy-to-understand bill every month and Peach’s team of expert customer service advisers and technicians are always on hand to answer questions and help with technical issues. As one of the top 10 fastest growing technology firms in the UK, Peach Telecom is a strong and stable company, with a friendly demeanour that puts its customers at the core of its business.www.peachtelecom.co.uk

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Exhibitors


PetplanGreat West House, Great West Road, Brentford, Middlesex TW8 9DXTel: 0800 316 8800E-mail: [email protected] 35 years experience Petplan is the UK’s largest pet insurance provider and is committed to working with the veterinary profession. We offer unrivalled support for your practice and provide a range of tools to assist practice managers. To find out more visit www.petplanvet.co.uk or call our dedicated Vetline team on 0800 316 8800.www.petplanvet.co.uk

Pfizer Vet Support+Pfizer Business Services, Pfizer UKWalton Oaks, Dorking Road,Walton-on-the-hillTadworth, Surrey KT20 7NSTel: 01737 330 721VetSupport+’s independent team of business consultants work with practices of all sizes and areas of focus to deliver tailored programmes that enhance performance and act as a foundation for growth.Focussing on all key areas of a veterinary practice, our consultants conduct an in-depth analysis of a practice’s current performance, work with the leadership team to design a business plan suited to that practice and deliver the solutions that meet the specific needs of the business.Pfizer VetSupport+ offers a flexible range of services across the key business areas of:

* Business Finance* Client relations* Staff Management* Marketing

Your Pfizer Business Consultant is ready to work closely with you to:

* Identify your specific business needs * Build and implement solutions together * Develop a partnership for mutual success

www.pfizerah.co.uk

PPS GroupProfessional Practice Services & PPS GI, 2 The Courtyard, Harris Business Park, Hanbury Road, Stoke Prior, Bromsgrove, Worcestershire B60 4DJTel: PPS 01527 880345 & PPS GI 01527 832394Fax: 01527 880567E-mail: [email protected] is 100% committed to veterinary practice.We are independent and acknowledged veterinary advisors specialising in reducing practice expenditure, practice financial management, funding and partnership issues. Surgery & locum insurance specialists. Please feel free to talk to us and meet our team - we look forward to meeting you.www.pps-vet.co.uk

Practice Plan for Vets LtdEarnshaw Business Centre, Hugh Lane, Leyland OR26 6PDTel: 0845 3714495E-mail: [email protected] Plan for Vets works only with veterinary practices. We set up and operate, bespoke plans which provide routine healthcare for the pet, client loyalty and a regular income for the practice. We also offer solutions owners on a budget and low cost accidental injury cover. Visit our stand for more information.www.practiceplanvets.co.uk

Royal CaninOak Tree Meadow, Blackworthy RdCastle Cary, Somerset BA7 7PH Veterinary Helpline: 0800 717 800 With an ‘animal first’ philosophy, Royal Canin incorporates innovations in nutrition to offer dietary solutions adapted to the needs of cats and dogs. Incorporating the knowledge and respect that we have for the animals we feed, Royal Canin provides optimal nutrition to the veterinary profession.www.royalcanin.co.uk / www.royalcanin.ie

Royal College of Veterinary SurgeonsBelgravia House, 62-64 Horseferry Road,London SW1P 2AFTel: 020 7222 2001Fax: 020 7222 2004E-mail: [email protected] RCVS is the regulatory body for veterinary surgeons and veterinary nurses in the UK. Maintaining the register of veterinary surgeons and veterinary nurses, the RCVS upholds standards of professional conduct and veterinary education. It also promotes and maintains high standards of veterinary care through the RCVS Practice Standards Scheme.www.rcvs.org.uk

Rx WorksUnit 14, Kingfisher Court, Newbury, Berkshire RG14 5SJTel: 0845 47 47 445Fax: 0845 280 2626RxWorks has been supplying the veterinary industry with practice management systems since 1987 and now serves more than 1700 practices in 19 countries worldwide. From corporate groups and university schools of veterinary medicine, to specialist referral clinics and major equine practices RxWorks award-winning software meets their diverse needs without compromise.www.rxworks.com

TeleVetDiagnostics LtdAnne Pietersma, DVM, MRCVS, MVSc, Dipl ACVP, Dipl ECVCPManaging director2 Somerset Close, Congleton CW12 1SEMob: 07917333499Tel: 02081 336 551E-mail: [email protected] a provider of online specialist veterinary advice, our clients range from individual to group practices and from basic imaging facilities to practices with full digital capability. All value our high quality, comprehensive specialist reports and fast turnaround. Many incorporate telemedicine among the services offered to pet owners. Try our commitment-free trial.www.televetdx.com

VetHelpDirect.com LtdTel: 0845 4961 204E-mail: [email protected]: @evetmarketingLinkedIn: Susie SamuelFacebook: facebook.com/evetmarketingHelping the veterinary profession develop a powerful and effective online presence. At VetHelpDirect we help vets harness the internet to meet new clients and increase footfall from the existing client base. Our tools include our interactive animal symptom checker, high profile online directories, social media, search engine optimisation and paid ad campaigns.www.evetmarketing.comwww.vethelpdirect.com

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Exhibitors


Vet Solutions Ltd1 Papermill Wynd, Edinburgh EH7 4QLTel: 0131 556 0555Supporting over 1500 practices nationwide, we know how to develop and deliver software that helps our clients maximise their performance and profitability.Our unique live call answering system and exciting new products such as website and digital image integration ensure we really can provide everything you need, plus much more!www.vetsolutions.co.uk

Veterinary Business Development LtdOlympus House, Werrington Centre, PeterboroughCambridgeshire PE4 6NATel: 01733 325522Fax: 01733 325512E-mail: [email protected] Business Development Ltd is proud to publish the Veterinary Times, VN Times, The Veterinary Business Journal, and Congress Times, which is sent to veterinary professionals in the UK and Northern Ireland. We offer the latest news from www.vetsonline.com and provide unique direct mail services from Vetfile.www.vetsonline.com

Vets2.netPenguin House, Castle Rigg, Dunfermline KY11 8SGTel: 01383 620064 or 07702899036E-mail: [email protected] Now recently launched additional services to assist practices in running their business. Achievet is a Practice Standards Support Service; offering bespoke consultancy to pass the RCVS Practice Standards Scheme. Lifelearn is an online client education toolkit, with 800 handouts accessible online, via your website or as branded printouts.www.vets-now.com

VetShare Buying GroupPhone/Fax: 0800 756 6636E-mail: [email protected] Buying Group, run by vets for vets, gives large group buying power on pharmaceuticals and services to all members.

* No joining fee* Keep your existing wholesaler relationship* No restrictions on what you can order* Modest management fee* No hidden charges * Free to leave at any time without penalty

www.vetshare.co.uk

Vetpol LtdCaroline Johnson: [email protected] Johnson: [email protected] is an online forum connecting the entire veterinary community. The VPMA has a members-only forum on Vetpol, where members share ideas, problems and resources in private, whilst also having the opportunity to network with the rest of the veterinary world. The Vetpol team will be availabe to answer questions and give tutorials on how you can get the best out of Vetpol.www.vetpol.co.uk

The Webinar Vet200-202 Muirhead AvenueLiverpool L13 0BAE-mail: [email protected]

[email protected]: 0151 293 0039Mob: 07809 702074The Webinar Vet was set up in February 2010 with the express wish of making veterinary education easier for vets with very busy lives - no more travelling for veterinary CPD, in fact veterinary CPD in the comfort of your own home but still in a live lecture format.www.thewebinarvet.com

Online sponsor

St. Francis GroupUnit 1.14 Great House, Waterside Business Park, Redwall Close, Dinnington, Sheffield, South Yorks S25 3QATel: 01909 560676Fax: 01909 560400E-mail: [email protected] in 1991, the St Francis Group is a veterinary buying group with member practices throughout the UK. Founded and managed by veterinary surgeons, our aim is to improve the profitability of our members’ practices by reducing the cost of their pharmaceutical purchases and to simplify the management of their monthly purchasing.www.stfrancis.co.uk

Tea & coffee sponsor

RickerbysMatthew ClaytonTel: 01242 246497E-mail: [email protected] Solicitors’ dedicated veterinary team invests a great deal of energy in understanding the needs of veterinary practices, so we can deliver solutions tailored to the business challenges you face. We do not believe in a one-size fits all approach. So, whether you are a new business or an established multi-site practice, our advice will be geared to your needs.www.rickerbys.com

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Exhibitors


Documents

VPMA 2012 - Mojo Consultancy Ltdmojoconsultancy.com/wp-content/uploads/2012/02/VPMA-Congress … · practice management 14.55- 15.55 Sheila Grosdidier & Mark Opperman VMC-Inc If it's