Vsynergize Outsourcing -BPO service provider

7/27/2019 Vsynergize Outsourcing -BPO service provider

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W e h e l p y o u c o m p e t e . .


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About VSynergize Outsourcing (VSO)

Overview &Mission Statement

VSO is a third party BPO (Business Process Outsourcing)service provider through its off shore center in India. VSO'ssynergistic BPO offshore management model provides a uniquevalue proposition to our customers. We have won the trust of ourclients by providing them superior quality and cost effective CallCenter and back office processes outsourcing solutions. We atVSO partner with our clients to provide a full spectrum of BPOservices to positively impact their bottom lines.VISION:-To add value to our clients, by providing superior quality, cost-effective Business Process outsourced solutions to help themimprove their bottom-lines and strengthen their core functions.

To create synergies between all and different stakeholders forthe benefit of every individual and the society at large.


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SHIV SAI INFOSYS INC.

VSO Overview

We'll grow along with you. As your business grows, VSO servicecan grow as rapidly as your business needs demand it. VSO offers afull suite of voice and back office call center services. Ourservice offerings are flexible so you'll never be locked in with more or

less than you need.

Quality is imperative. With a highly qualified and professional

team, VSO has always focused on delivering high quality, cost

effective services. At VSO, our Plan. Do, Check,Act cycle strategy

along with Continuous Improvement shall improve quality on

an ongoing basis. VSO goal is to work transparently to help

deliver the same consistent quality and value that your end customers

always expect from you.


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VSO Services

Contact Center Services

OutboundWeb Based

Inbound

OutboundTelemarketing services

Collections

Surveys & Data VerificationLead Generation &

Appointment SchedulingMarket Research

Web Based

Email SupportWeb-Chat

Help DeskTroubleshooting for

Products and Services

Inbound

Customer ServiceOrder Taking and Fulfillment

Subscription servicesCredit Card Processing &Billing Queries

Sales and Technical SupportConference & SeminarRegistration

Inbound Hotel Reservations


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VSO Services

Business Transaction Processing

Insurance Claims ProcessingWeb Based

Inbound

Insurance Claims ProcessingPolicy Administration

Data Processing

Insurance Tracking

CollectionsLate and Early StageCollectionsSkip Tracing

Data Entry into CollectionsSoftware (cubs)

Prevention of Fraud

Human ResourcePayroll Processing

Employee Benefits

Billing & Collections

Mortgage ProcessingInbound / OutboundEnquiriesAppraisal and Order TitleChecks

Insurance Collections


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VSO Team

VSO views and values its employees as

human capital. Our Customer ServiceRepresentatives (CSR) and Business

Transaction Specialists (BTS) are highlyEducated and possess unmatched qualities intodays BPO industry.

Our CSR and BTS possess a minimum

bachelor's degree. They undergo rigorous

Call center training in accent neutralization, selling skills andcustomer etiquettes. VSO also has a team of technical specialiststhat can perform highly technical help desk, customer support andtroubleshoot services.

VSO offers good salaries, incentives and an excellent work

Environment to keep the attrition rate much lower than theindustry standards. We believe in internal organizational

growth for our employees.

VSO's Global team provides direct support to its clientsthereby ensuring a smooth transition of processes along with thedesired comfort level.


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VSO Value Propositions

Partnering with VSO for all your Contact Center needs, adds

value to your business processes as you can focus on your

core competencies and optimize business performance to drive

value creation.

State of the art infrastructure

VSO center in India is well equipped with state of the art

technology like predictive dialers, VR, ACD, IPLC lines ,Compaq servers and desktops etc.

Cost ReductionVSO can outperform your own internal resources because we

can allocate our facilities across greater volumes while

spending less on wages, salaries and benefits due to our

offshore presence.

VSO Client acquisition & transitionEach campaign starts off by understanding client requirements

and the goal to be achieved. Once all the client requirements

have been validated, VSO uses its expertise to identify the right

solution and costing. Along with the client company, we go


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VSO Value Propositions

through a series of steps to ensure a smooth transition of the

project. The Transition team develops SLA acceptance,

ongoing metrics and grid to maximize campaign efficiency.

The operations team handles responsibilities like script

Refinement, accent training and capacity allocation to make the

campaign successful. We monitor agent operations physically

in the Contact Center and ensure maximum results. To make

out clients comfort-able with the quality of the Contact Center,

we offer various quality control systems including remote

monitoring facilities.

Quality Control

We practice various quality processes such as "Continuous

Improvement" and "Quality Function Deployment" to make surethat our client receives top of the line quality.

Processes

We at VSO practice ISO 27001 and Six Sigma standards.


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Contact us

www.vsynergizeoutsourcing.com

Ph :1-(508) 329 2026

Fax :1-(508) 256 6553

Contact Us:

Ground floor-North side, IT- 6 Build at Flagship Infra Pvt. Ltd.

IT & ITES Special Economic Zone, Survey .No.15,

4/6 Rajiv Gandhi InfoTech Park Phase-I,

Hinjewadi, Pune 411 057TEL: 1- 508 329 2026 FAX : 1 508 256 6553

E-mail: [email protected]

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Vsynergize Outsourcing -BPO service provider