THE BUSINESS OF GENERAL PRACTICEMODULE: MANAGING CHANGE

Overview This module looks at the fundamental aspects of change management… and how to deal with them. We will focus on what is change and how to develop a change management approach to ensure buy-in across the GP Practice. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice. Case studies will be used to provide tips and insights on good practice… How to track and control the change plan; managing the people and organisational aspects of change; communicating and selling the change to others; recognising why people fear change and react the way they do through change models

Truly understanding the importance of communication in the change process and how to sustain the change momentum. Delegates will learn how to plan, communicate and manage change, understanding the impact it could have on all employees and the team. They will Develop skills to support team members through the transition phase to ensure they remain motivated and productive. The will learn the key steps in implementing and sustaining effective change in the workplace and how to identify and manage the human component of the change agenda.

Aims & Objectives:

Consider the impact of change and what happens if it isn’t managed well

Look at how to manage resistance to change by identifying the reasons for this and reinforcing that this is a natural reaction

To understand how to apply change theory models to real life situations within your organisation

Practice using a range of change models including Kubler Ross, Missing Pieces and Kotter in order to develop your own change strategies

Pre-Work:Optional Pre-Reading: The Heart of Change, John P. Kotter

Delegates to come prepared to do further work on their own change scenario during this workshop.

The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques and outcomes onto their own practice. Group work is provided on all

aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues from other practices.

Locations and Dates:

22nd May - Rose Hill Community Centre, Carole’s Way, Rose Hill, Oxford OX4 4HF

6th June - Oxford Science Park, Magdalen Centre, Robert Robinson Ave, Oxford OX4 4GA

PROGRAMME

9.15 Registration

9.30 Welcome and Introduction to the workshop

Setting the scene Programme overview Objectives

9.45 Consider the Impact of Change

11.00 Break

11.15 8 step process to managing change

12.45 LUNCH

13.45 8 step process to managing change (continued)

15.00 BREAK

15.15 Putting it into practice - your next steps to take this forward after today

16.15 Open Forum and Discussion

16.30 Wrap up and Close

About the Facilitator

Juliet McCarthy

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Juliet is a highly experienced and qualified HR and OD professional with a successful career working within a large multinational company and in consultancy environments. Juliet supported several business transformations from ICI to Zeneca and then to AstraZeneca as a HR Business partner and she has worked with many clients within the healthcare, housing and private sector. She has built a reputation as someone who has great intuition about people, who can easily build relationships and encourage openness and trust in those she works with through her honesty and her straight forward approach.

Juliet’s experience includes supporting the development of board level teams through to teams sitting deeper within organisations in order to help them to identify their priorities, clarify their roles and really focus on how to deliver their vision.

She is very experienced in designing and delivering Leadership Development programmes, using tools such as 360 feedback to initially support identification of individual development needs and running a variety of leadership development modules. She is a certified practitioner in the Strength Deployment Inventory with over 13 years’ experience in the successful application of this tool to further offer insight into building effective relationships as well as leadership style and impact.

Juliet has built a wide breadth of experience and is able to provide a broad perspective and understanding of business challenges. She currently sits as an HR Advisor on two board teams and supports them with their organisation development and change journeys.