What’s New in the QAD Learning Center? Bernadette Bagley, November 18, 2014 West Coast User Group

What’s New in the QAD Learning Center?Bernadette Bagley, November 18, 2014

West Coast User Group

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• By the end of this session you’ll be able to - Identify all available QAD training &

documentation resources- Access and navigate the Learning Center &

the Documentation Library to • Enroll in classes & online courses• Download training guides & work

instructions• Launch self-study training environments• Retrieve transcript information

Objective

QAD Education Update

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• Overview• Introductions• Review of educational offerings

- Learning Center demonstration- QAD Documentation Library

• General Q&A

Agenda


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• QAD Education’s goal is to provide creative, cost conscious, high priority training solutions that enable you to:- Increase efficiency through effective

knowledge transfer- Maximize the value of your investment in QAD

Enterprise Applications

Overview


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• Your name• The company you represent• One thing you’d like to get out of this

session• What you like best about being a member

of the West Coast User Group

Introductions


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• Instructor-led training- Regularly scheduled classes in Mt. Laurel,

Santa Barbara, Schiphol & Shanghai, - On-site events

• Online courses• Self-service training environments• Certification testing• Educational consulting

What We Offer


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How to Find Us


• www.qad.com/education

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How to Find Us


• www.qad.com/support

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• To log into the Learning Center you’ll need an active QAD web account

Access Requirements


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QAD Learning Center Home Page


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Course Selection Tools


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Class Schedule – Calendar View


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Class Schedule – List View


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Search


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Smart Search Results


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Search


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Role-based Recommendations


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Filtering by Content Type


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Sample Work Instruction


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Additional Documentation


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QAD Document Library


Release or download new content

Often used KB articles

Summarize and clean up answer

QAD Knowledge Content Lifecycle

Answer question on the fly

Federa

ted

Searc

h

Community & SME

Questions

Answers

Discussion Forum

Product Help

Doc Library

KB*

* Requires Support Maintenance

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Accessing Self-Service Training Environments


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QAD Product Center (QPC) Intro


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• Use your QAD web account name & password

Logging in to QPC


Don’t forget the connectivity check

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Self-Study Training Environments


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Sending Feedback


• Or send email to [email protected]

Use the Contact Us link

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Personal Training Transcripts


Click on course name to launch

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Certificates of Course Completion

QAD University Update

Click here to print course certificate

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Certificates of Course Completion

QAD University Update

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• Become a recognized product expert• Certifications offered by topic area

- Manufacturing, Supply Chain, Customer Management, Finance, etc.

• Program Guide & Study Guide available on the Certification page in the Learning Ctr

Product Certification


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Designated Admin Program (optional)


Standard Offering Designated Training Admin

Individuals enroll themselvesin courses

Administrator assigns courses to self and others

Training activity reports delivered monthly (on request)

Administrator runs reports on demand

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• Greater autonomy • Immediate access to training data• Greater visibility into Learning Center

accounts• Ability to review recommendations by role,

but tailor training selections to their specific circumstances

Program Benefits


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• Program is available to all customers with a current maintenance contract- Partners, too!

• Send contact information to [email protected] Current QAD web account required

• Brief one-on-one training conducted before access is provided

• No additional charge!

Eligibility & Enrollment


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• Effective knowledge transfer benefits you & QAD

• QAD Education offers a variety of training options and multiple informal learning tools

• Continuous improvement is an ongoing commitment

• Your feedback is essential to prioritization of new development efforts

Summary


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• Frequent Feedback- What’s working? What’s not working?- Your highest priority educational concerns- Special considerations?

• Honest assessments of…- Content quality- Ease of use- Training availability

What We Need from You


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• Bernadette Bagley, Director of Learning & Development- [email protected]

• Thomas Blumer, Director of Knowledge Mgt.- [email protected]

• Send questions, comments & requests for training to - [email protected]

Contact Information


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• Any questions??

Q&A


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www.qad.com© QAD Inc


http://www.qad.com/

Documents

What’s New in the QAD Learning Center? Bernadette Bagley, November 18, 2014 West Coast User Group