N246 Howard Rd. #3C, Whitewater, WI 53190 • (920) 723-7635 • whit_copeland@yahoo.com

SummaryMicrosoft Office certified, experienced in customer satisfaction, PC and Mac proficient, and the

ability to type 86 words per minute. Motivated team player with the ability to work independently with great written and oral interpersonal communication skills.

Education:09/2005 − 05/2008 Gateway Technical College: Associate Degree, Graphic Arts09/2012 – 05/2015 Madison Area Technical College: Microsoft Office – Core Certification

• Microsoft Office PowerPoint, Word, Excel, Access, Outlook and Windows 7 Microsoft Certifications:

04/2015 Microsoft Office Specialist: Microsoft Office Word 201304/2015 Microsoft Office Specialist: Microsoft Office PowerPoint 2013

Technical Skills:Type 86 words per minute (wpm)PC and Mac proficientWindows 95, 98, Me, XP, Vista, 7 and 10 (Microsoft Office)OS 9 and OSX Tiger/Leopard (Adobe CS2, CS3 & CS6, Quark XPress)

Generac Power Systems, Inc.Production Assistant – 08/2015 – current• Perform various administrative, Operations and Human Resources duties including: SAP

Super User, entering Requisition Requests and cutting Purchase Orders, Printing Boxing labels; Staples Business Advantage Orders, Teuteberg Label orders/stock, rework tags; Salary Onboarding; NuView/Paperless Temp New Start/Conversion entry, New Salary Employee Notice setup, etc.; Salaried Vacation Tracking, Payroll Employee Hour Checking, Clock-in Checks; Posting, flyer and professional signage creation, daily/weekly communication screen updates, Food and Vending Machine vendor management, Vacation/Occurrence checks, WinPak badge management/creation, Contractor/Interim Badge audit/tracking; Event planning/organizing via Employee Engagement Committee; Reimbursement Reconciliation Procedure; Minute taking for Leadership and DTZ Meetings; Powered Industrial Truck Training log updates and License creation, Safety Tour log updates, HIT Card entry, updates and chart management, etc; Reception Backup; Materials Production Control Parts Ordering Backup, Production Planner Backup.

Daniel’s SentryLead Deli Clerk - 07/2012 − 06/2014• Responsible for running the deli and bakery including food production and catering, hot food,

deli meats, deli salads, breads, various bakery items, customer service and daily maintenance of deli island. Responsible for managing night employees.

GoodwillCashier - 09/2011 – 02/2012• Handle money, customer satisfaction, fitting rooms, stock.Charlton/iPacesettersSales/Customer Care/Retention - 10/2009 – 09/2010• Inbound and outbound phone calls for sales, customer care, retention and business to

business.

Whitney Copeland

Pacific SunwearLead Sales Representative - 07/2009 – 10/2009• Responsible for opening/closing the store, cashiering, stocking, merchandise displays,

customer service, and other management duties. Kohl's Department Stores, Inc.Cashier - 09/2008 − 07/2009• Responsible for checking out customers, performing order entry, taking payments and sales

of Kohl’s Cards and store promotions, customer satisfaction.The Week/Bliss CommunicationsGraphic Designer - 03/2007 − 09/2008• Responsible for the ad design, page layout, glossy magazine creation, website update,

proofing, preflight arrangements and print production.Arrow Financial Services, LLCCollector's Assistant - 07/2002 − 03/2003• Responsible for calling the debtor, transferring to collector, skip-trace, and data entry.

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