Yap Jack Plus User Guide

All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from Net2Phone is strictly forbidden.

Rev. 1.2.5, 2003

Disclaimer The content of this manual is subject to change without notice and should not be construed as a commitment by the distributor or Net2Phone. This manual is furnished for informational use only and Net2Phone assumes no responsibility or liability for any errors or inaccuracies that may appear herein. Any Net2Phone services provided through this Equipment are not intended to replace or be a substitute for primary line voice services or Plain Old Telephone Service (“POTS”) and are not meant to provide guaranteed Automatic Number Identification or Automatic Location Information capabilities associated with 911 or E911 services or to permit access to 411 directory assistance services. Net2Phone will not be liable for any damages, expenses, liabilities, risks, or harms arising out of or related to the Net2Phone services provided through this Equipment.

Yap Jack Plus User’s Guide

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Table of Contents 1 Welcome...................................................................................................1

Overview....................................................................................................1 Product Features ......................................................................................2 New Features and Functionality ............................................................3

Features .............................................................................................3 User Interface Changes ..................................................................5

New Menu Structure................................................................5 Package Contents ....................................................................................7 System and Service Requirements.......................................................7 Using this Guide.......................................................................................8

Symbols .............................................................................................9 Yap Jack Plus Interface.........................................................................10

2 Getting Started......................................................................................11 Overview..................................................................................................11 Setting up your Yap Jack Plus .............................................................11 Entering Net2Phone Account and ISP Information...........................12

Account Information.......................................................................13 ISP Information...............................................................................14

Checking Advanced Setup Information..............................................16 Entering Your Contact Email Address ........................................17 Changing Your Telephone Dialing Mode ...................................18 Disabling Call Waiting....................................................................18

3 Yap Jack Plus Calling .........................................................................21 Overview..................................................................................................21 Calling Experience.................................................................................22 Call Information.......................................................................................22

Telephone Number Called............................................................23 Call Status .......................................................................................23 Time Left in Account......................................................................23 Funds Left in Account....................................................................23 Call Duration....................................................................................24 Cost of Call......................................................................................24 Volume.............................................................................................24

Calling Regular Telephones .................................................................24 Disconnect Mode............................................................................24 Stay Connected Mode...................................................................26

Calling Other Net2Phone Devices.......................................................27 Disconnect Mode............................................................................27 Stay Connected Mode...................................................................28

Receiving a Call from another Net2Phone Device ...........................29


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4 Configuring Your Device....................................................................31 Overview..................................................................................................31 LCD Menu System.................................................................................31

Basic Setup.....................................................................................31 Advanced Setup.............................................................................32 Accept Call ......................................................................................33 Upgrade...........................................................................................33 Self Test...........................................................................................33 Information.......................................................................................33 Lock Menus.....................................................................................34

Navigating the LCD Menu.....................................................................34 LCD Menu Flow..............................................................................34 Using the Menu...............................................................................35

Basic Setup.............................................................................................35 Navigating the Basic Setup Menu ...............................................37 Account Configuration Sub-Menu................................................38

Navigating the Account Configuration Sub-Menu.............38 ISP Configuration Sub-Menu........................................................39

Navigating the ISP Configuration Sub-Menu.....................40 Primary ISP Sub-Menu..........................................................41 Backup ISP Sub-Menu..........................................................44 Navigating the Backup ISP Sub-Menu ...............................45

Advanced Setup.....................................................................................46 Navigating the Advanced Setup Menu .......................................47 Administration Sub-Menu..............................................................48

Navigating the Administration Sub-Menu...........................48 Dialing Setup Sub-Sub-Menu...............................................49 Display Setup Sub-Sub-Menu..............................................51

Device Setup Sub-Menu...............................................................53 Navigating the Device Setup Sub-Menu.............................55

Contact Information Sub-Menu....................................................56 Navigating the Contact Information Sub-Menu.................57

System Sub-Menu..........................................................................57 Modem Country Codes..........................................................................58

5 Using Other Features..........................................................................59 Overview..................................................................................................59 Lock the Menus ......................................................................................59 Testing Your ISP Connection...............................................................60 Changing the Display Language..........................................................61 Adding a Custom Name........................................................................62 Displaying the Call Duration.................................................................63 Displaying the Cost of the Call.............................................................63 Setting a Dialing Prefix..........................................................................64 Using Masked Dialing............................................................................65 Changing the Voice Headers Setting..................................................66


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Changing the Frames per Packet Setting..........................................67 Getting Product Information..................................................................67 Testing your ISP Connection................................................................68 Upgrading the Yap Jack Plus Firmware .............................................69 Resetting All Settings to Factory Default............................................70

6 Entering Information ...........................................................................71 Overview..................................................................................................71 Using the Telephone Keypad...............................................................71

Telephone Keypad Map................................................................72 Navigating the LCD Entry Fields..........................................................73

Backspace/Delete (*).....................................................................73 Reset (# or Menu/Exit)...................................................................73 Scrolling (? ,? ,? ,? ) ....................................................................73

7 FAQs ........................................................................................................75 8 Product Specifications .......................................................................81

Model........................................................................................................81 Standards and Protocols .......................................................................81 Electrical ..................................................................................................81 Environmental.........................................................................................81

9 FCC Information ...................................................................................83 ACTA FCC Part 68 Customer Information.........................................83 Part 15......................................................................................................85

Index ................................................................................................................87

Yap Jack Plus User’s Guide – Chapter 1

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1 Welcome

Overview Congratulations on purchasing the Yap Jack Plus! The Yap Jack Plus is a dial-up voice over IP device that allows you to make inexpensive calls over the Internet using your own telephone.

If you are currently an owner of a Yap Jack Plus, you’ll find the following enhancements:

??LCD displays call duration/cost ??Additional dialing/voice features ??Customizable device name ??Specification of primary and backup ISPs ??Configurable DNS servers ??Adjustable frames per packet setting

To use the Yap Jack Plus, all you need is a dial-up PPP account with a local Internet service provider (ISP), a Yap Jack Plus account, an analog telephone, and local telephone service. If you’re all set up with these services, you’re ready to go!

This chapter describes: ??Product Features ??New Features and Functionality ??Package Contents ??System and Service

Requirements ??Using this Guide ??Yap Jack Plus Interface

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Product Features Feature highlights include:

??Easy Configuration—Using the LCD display and your telephone handset, you can quickly enter your ISP and Yap Jack Plus account information. You can also easily configure your device with optional features the same way!

?? ISP Connection Options—You can choose to keep your Yap Jack Plus connected to your ISP or disconnect after each call.

?? ISP Self Test—Quickly check to see if your ISP access is up and running properly.

??Remote Upgrades—Keep your Yap Jack Plus up-to-date with the latest features and functionality.

??Call Waiting Block/Enable—If you have Call Waiting set up on your telephone line, you can easily block and enable it each time you use the device so your calls won’t be interrupted.

??Remote Technical Support—If you’d like to receive frequent updates, tips and upgrade notifications on your Yap Jack Plus, you can provide us with your contact email address and telephone number, as well as allow technical support to send message notifications on the device itself. (Highly recommended!)

??Device-to-Device Calling—Save even more by calling friends, family members and co-workers who have a Yap Jack Plus or one of the following devices powered by Net2Phone: IP Phone, Linksys Voice Router, PRO, 2-Port Gateway, and MAX gateways.

??Call Duration Display—Display the duration of the call during the call, after the call, or both.

??Cost of Call Display –Display the cost of the call during the call, after the call, or both.


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New Features and Functionality

Features Versions 1.2.1 through 1.2.5 provide the following new features:

??Accept Call—You can now set up your Yap Jack Plus to receive incoming calls. For instructions on setting up this feature, refer to Receiving a Call from Another Net2Phone Device in Chapter 3, Yap Jack Plus Calling.

??Language Support—You can now view the LCD menu and device functionality in three languages: English, Spanish, and French. (More languages will be supported in the future.) The default language is English.

??Masked Dialing—This new feature enables you to insert the international dialing prefix for the country you are in so that when you make an outgoing international call, you will not need to dial the US prefix of “011” as was required in previous versions. This feature has been added to make dialing international calls more natural to use.

??Dialing Prefix—The Yap Jack Plus now supports automatically inserting a prefix (such as “9” to gain access to an outside line) prior to the dialed ISP access number.

??Menu Locking—You can now lock the Yap Jack Plus so that the menu system cannot be accessed without the entry of a preset password. (For version 1.2.4, the default password when lock menus is enabled is 12345. For version 1.2.5, you will be prompted to enter a password when you enable the lock menus feature.)

??Mute—During a call, you can press the @ button to mute the call so that you won’t be heard by the person on the other end of the call. To disable the mute function, press @ again.

??Custom Device Name—You can configure the Yap Jack Plus to display a custom name (up to 16 characters) on the LCD. The default message


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is Yap Jack Plus * Ready *. For example, if you enter “Good Morning” as the Custom Name, the LCD will display Good Morning * Ready *.

??Call Duration Display—You can now display the duration of a call during the call, after the call, or both.

??Cost of Call Display—You can now choose whether or not the device will display the cost of a call. The cost of the call will be displayed in the currency defined in the user’s Net2Phone account.

??Primary and Backup ISP Configs—You can now specify a primary and backup dial-up ISP and the amount of times each dial-up call is attempted. (Default: 3)

??Full Character Support—Full character support is now available for the ISP phone number field and beta upgrade server fields (version 1.2.3 supported only numeric characters). Additionally, support for the “!” character was added for all menu fields.

??Configurable DNS Entries—You can configure the DNS servers that the Yap Jack Plus utilizes after connecting to a dial-up service. By default, the Yap Jack Plus will attempt to use the DNS servers provided by the ISP. If the ISP does not provide DNS servers, it will use those entered in the Yap Jack Plus. (Note: Net2Phone’s DNS server is entered by default.)

??Configurable Voice Headers—You can switch between N2P and RTP voice headers, depending on Net2Phone network routing. This value should only be modified if directed to by a Net2Phone reseller or Net2Phone support. (Default: RTP)

??Frames per Packet Setting—If you encounter poor call quality because of bandwidth issues, you can change the frames per packet setting to 1, 2 or 3. The default setting is 2. 1 can be used when the connection is good, 3 when the connection is poor.


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If you have an older version of the Yap Jack Plus firmware, and you want to take advantage of these new features, you can upgrade remotely right from your device. See Getting Product Information in Chapter 5, Using Other Features, to find out how to see what firmware version you currently have. See Upgrading the Yap Jack Plus Firmware, also in Chapter 5, for details on how to upgrade your device.

User Interface Changes

New Menu Structure New and changed menu items (in bold) are as follows:

??Basic Setup: ?? Language—Enables you to change the LCD

and voice prompts from English to French or Spanish.

?? Account Configuration—Enables you to enter the following Net2Phone account information: o Account Number o PIN

?? ISP Configuration—Enables you to enter the following dial-up information for the ISP(s) they’ll be using to place calls: o Primary ISP Information ?? ISP Phone Number ?? ISP User Name ?? ISP Password ?? ISP Access Type ?? Custom Script

o Backup ISP Information ?? ISP Phone Number ?? ISP User Name ?? ISP Password ?? ISP Access Type


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?? Custom Script o Use Dial Prefix o Dialing Prefix o ISP Redial o DNS 1 o DNS 2

?? Connect Options ?? Connection Time

??Advanced Setup—This new main menu item (previously called Extended Configuration) now contains the following features and sub-menus: ?? Administration—Enables you to select a

setup sub-menu or change the login password: o Dialing Setup ?? Use Masked Dialing ?? Mask Dial Prefix

o Display Setup ?? Call Duration ?? Cost of Call ?? Custom Name

o Change Password ?? Device Setup—Enables you to enter/select

the following setup information: o Call Waiting o C-W Enable Code o C-W Block Code o Modem Country o Dialing Mode o Voice Headers o Frames Per Packet

?? Contact Info—Enables you to enter/select the following information: o Your Email o Your Phone o Allow Messages


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?? System—Enables you to enter or change device functionality—only as directed by technical support: o DSMAP o Beta Map o Doorman 1 o Doorman 2 o Doorman Port o Debug o DNS Overwrite

??Accept Call ??Upgrade—Moved to the main menu for easier

access. ??Self Test— Moved to the main menu for easier

access. ?? Information— Allows you to view the firmware

version number, as well as the hardware serial number.

??Lock Menus—This new feature enables you to lock and unlock LCD menu access and set up a menu password.

Package Contents You should find the following contents in your Yap Jack Plus package:

??Yap Jack Plus device ??Power adapter (24 VDC, 250mA) ??One telephone cable (RJ-11) ??Quick Start Guide ??User’s Guide (if not available in your package,

please contact your distributor) ??Warranty card

System and Service Requirements You’ll need the following items/services to use your Yap Jack Plus:


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??Access to a dial-up Internet service provider (ISP) that is PPP compatible

??At least one valid ISP account ??A Net2Phone account number and PIN ??Any conventional analog telephone ??A telephone line wall jack ??Local telephone company service

Using this Guide This guide is for Yap Jack Plus users and describes how to use the device. Highlights include:

For information on… Go to…

Product features and components

Chapter 1, Welcome

System requirements Chapter 1, Welcome

Basic device setup Chapter 2, Getting Started

Initial configuration Chapter 2, Getting Started

Calling phones and Net2Phone devices

Chapter 3, Placing and Receiving Calls

LCD menu system navigation

Chapter 4, Configuring your Device

ISP connection testing Chapter 5, Using Other Features

Locking the menus Chapter 5, Using Other Features

Firmware upgrades Chapter 5, Using Other Features

Telephone keypad entry Chapter 6, Entering Information

Frequently Asked Questions

Chapter 7, FAQs


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Symbols Throughout the manual, you’ll see information highlighted for you with the following fun symbol icons:

Symbol Represents

Chapter Description

Note

Tip

Important


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Yap Jack Plus Interface The Yap Jack Plus interface consists of an LCD screen and five buttons. The picture below describes each interface element and its purpose.

@ button: Press to initiate a call or enable the mute function while a call is in progress.

OK button: Press to accept settings and, during a call, view time left, call credit, call duration, and cost of call.

Menu/Exit button: Press to enter the LCD menu system, exit menu items and settings, disconnect from the ISP or end a call.

Down/left button: Press to scroll down or to the left in configuration settings.

LCD display

Up/right button: Press to scroll up or to the right in configuration settings.


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2 Getting Started

Overview To start using your Yap Jack Plus, you simply have to:

1. Set up the device 2. Enter ISP and Yap Jack Plus account information 3. Check advanced setup information 4. Test your ISP connection

Once you finish the four steps above, you’ll be all set to make and receive telephone calls using your Yap Jack Plus!

This chapter describes how to: ??Set up your Yap Jack Plus ??Enter ISP and Yap Jack Plus

account information ??Check advanced setup

information ??Test your ISP connection

Setting up your Yap Jack Plus

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To set up and connect your device: 1. Connect the Yap Jack Plus into your telephone

jack. ?? Plug one end of the telephone cable (RJ-11)

into the Line port on the back of the device. ?? Plug the other end into a working telephone

wall jack. 2. Connect your telephone into the Yap Jack Plus.

?? Plug the RJ-11 cable from your telephone into the Phone port on the back of the device.

3. Power-up the Yap Jack Plus. ?? Plug the power supply into an AC outlet and

plug its power cable into the DC IN port on the rear of the device. The device powers-up immediately. You will hear three beeps, the lights will glow, and the display will read Initializing Please Wait… and then Yap Jack Plus * Ready *.

Entering Net2Phone Account and ISP Information Now that you’re all connected, you need to configure the device with your Net2Phone account and ISP information so that you can place calls.

If you try to place a call before the information has been entered, the device will perform a check, and if any information is missing, you will be prompted to enter each field one at a time.

One of the new features in Yap Jack Plus, version 1.2.5 is the ability to specify two different sets of ISP information: Primary ISP and Backup ISP. If you have two separate ISP accounts, you will be able to enter one account’s information (ISP phone number, name, password, and access type) as the Primary ISP and the other account’s information as the Backup ISP. If you only have one ISP account, you can enter your account information as the Primary ISP and then use the Backup ISP to specify a secondary access number.


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Please have all account information ready and be prepared to enter your:

??Net2Phone account number ??Net2Phone personal identification number (PIN) ?? ISP access telephone numbers for both your

primary and backup ISPs ?? ISP user name (only if needed by your primary

and/or backup ISP) ?? ISP password (only if needed by your primary

and/or backup ISP)

For detailed information on how to navigate and use the LCD menu system, see Chapter 4, Configuring Your Device.

The following instructions assume that no Net2Phone account and ISP information has been entered. If your device has been pre-configured, you can skip to the section entitled Checking Advanced Setup Information later in this chapter.

Account Information To enter your account information:

1. When Yap Jack Plus * Ready * is displayed on the LCD, press the Menu/Exit button.

2. Select the >Basic Setup menu item by pressing the OK button.

3. Using the down (?) button, move to the >Account Config menu option and press the OK button.

4. Select >Account Number by pressing the OK button. The Account Number entry field displays.

5. Pick up your telephone handset, and, using your telephone keypad, enter your Yap Jack Plus account number.

6. To save your entry, press the OK button.


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7. Using the down (?) button, select >PIN and press the OK button. The PIN entry field displays.

8. Pick up your telephone handset, and, using your telephone keypad, enter the PIN associated with your account number.


ISP Information To enter your ISP information:

1. Press the Menu/Exit button to return to the Basic Setup menu.

2. Using the down (?) button, select >ISP Config and press the OK button.

3. Select >Primary ISP by pressing the OK button.

If you only have one ISP, you can enter that ISP’s main access number as the Primary ISP and a secondary access number for the same ISP as the Backup ISP.

4. Select >ISP Phone Num. by pressing the OK button. The ISP Phone Num. entry field displays.

5. Pick up your telephone handset, and, using your telephone keypad, enter your primary ISP’s access telephone number.

If your phone line requires you to dial a prefix to access an outside line (for example, some business phones require that you dial a 9 to access an outside line), refer to the Setting a Dialing Prefix section in Chapter 5, Using Other Features.

All information entered on your telephone keypad is displayed on the Yap Jack Plus LCD screen. Please check the LCD as you enter information.



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7. If your primary ISP does not require a user name and password, skip to step 14. OR If your primary ISP requires a user name, then select >ISP Name by pressing the down (?) button and then pressing OK. The ISP User Name entry field displays.

8. Pick up your telephone handset, and, using your telephone keypad, enter the user name for your ISP account.

To find out how to enter letters and symbols in your Yap Jack Plus, use the telephone keypad map located in Chapter 6, Entering Information.

Press the * key on your telephone keypad to back up and delete any character entered.

9. To save your entry, press the OK button. 10. If your primary ISP requires a password, then

select >ISP Password by pressing the down (?) button and then pressing OK. The ISP Password entry field displays.

11. Using your telephone keypad, enter your password.

12. To save your entry, press the OK button. 13. If you would like to enter backup ISP information,

continue with step 14. OR If you do not want to enter backup ISP information, press the Menu/Exit button three times to exit, and hang up your telephone handset. Yap Jack Plus * Ready * displays on the LCD.

14. Press the Menu/Exit button once to return to the ISP Config menu.

15. Using the down (?) button, select >Backup ISP and press the OK button.


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16. Select >ISP Phone Num. by pressing the OK button. The ISP Phone Num. entry field displays.

17. Pick up your telephone handset, and, using the keypad on your handset, enter your primary ISP’s access telephone number.

18. To save your entry, press the OK button. 19. If your backup ISP does not require a user name

and password, skip to step 25. OR If your backup ISP requires a user name, then select >ISP User Name by pressing the down (?) button and then pressing OK. The ISP User Name entry field displays.

20. Pick up your telephone handset, and, using your telephone keypad, enter the user name for your ISP account.

21. To save your entry, press the OK button. 22. If your backup ISP requires a password, then

select >ISP Password by pressing the down (?) button and then pressing OK. The ISP Password entry field displays.

23. Pick up your telephone handset, and, using your telephone keypad, enter your password.

24. To save your entry, press the OK button. 25. Press the Menu/Exit button four times to exit,

and hang up your telephone handset. Yap Jack Plus * Ready * displays on the LCD.

Checking Advanced Setup Information Before placing your first call, please enter or check the following information located in the Advanced Setup menu:

??Contact email address—enables you to receive important information regarding free firmware upgrades, user tips, and bug notices. (highly recommended!)


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??Dialing mode—enables you to select your telephone-dialing mode—tone or pulse.

??Call waiting—enables you to block the call waiting feature if your telephone line is set up to notify you of incoming calls during another call.

For more detailed information on Advanced Setup, see Chapter 4, Configuring Your Device.

Entering Your Contact Email Address To enter your contact email address:


2. Using the down (?) button, move to >Advanced Setup on the LCD, and then select it by pressing the OK button.

3. Using the down (?) button, move to the >Contact Info menu option and then select it by pressing the OK button.

4. Select >Your Email by pressing the OK button. The Your Email entry field displays.

5. Using your telephone keypad, enter your email address.


To enter the @ sign, press the 1 key twice.

6. To save your entry, press the OK button. 7. Press the Menu/Exit button twice to exit out and

hang up your telephone handset. Yap Jack Plus * Ready * displays on the LCD.


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Changing Your Telephone Dialing Mode If your telephone-dialing mode is Tone (touch-tone), then skip to “Disabling Call Waiting” below. If your telephone-dialing mode is Pulse (rotary), then you must change the default setting from Tone.

To change your telephone dialing mode: 1. When Yap Jack Plus * Ready * is

displayed on the LCD, press the Menu/Exit button.

2. Using the down (?) button, move to the >Advanced Setup menu option, and press the OK button.

3. Using the down (?) button, move to the >Device Setup menu option, and press the OK button.

4. Using the down (?) button, move to the >Dialing Mode menu option, and press the OK button. The Dialing Mode entry field displays.

5. Use the down (?) button or the up (?) button to navigate to Tone.

6. To save your entry, press the OK button. 7. Press the Menu/Exit button twice to exit out and

hang up your telephone handset. Yap Jack Plus * Ready * displays on the LCD.

Disabling Call Waiting If you don’t have the call waiting feature on your telephone line, then you don’t have to do anything. If you do have call waiting, then you must configure your Yap Jack Plus to block call waiting every time you place a call to your ISP. Otherwise, if a call comes in on the line, your Yap Jack Plus call will disconnect.

To disable call waiting: 1. When Yap Jack Plus * Ready * is



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4. Using the down (?) button, move to the >Call Waiting menu option, and then press the OK button. The Call Waiting entry field displays.

5. Select In Use by pressing the up (?) button. 6. To save your entry, press the OK button. 7. Now, you must enter the block code to disable

call waiting. Using the down (?) button, move to the >C-W Block Code menu option, and then press the OK button. The C-W Block Code entry field displays.

8. Pick up your telephone handset, and, using your telephone keypad, enter the code to block the call waiting feature. For example, in the US, the block code is *70. If you don’t know the code, contact your local telephone company.

To enter the * sign, press the 1 key five times.

9. To save your entry, press the OK button. 10. Press the Menu/Exit button three times to exit

out and hang up your telephone handset. Yap Jack Plus * Ready * displays on the LCD.

All necessary settings are now complete and you are ready to place your first call.

Although not required, it is recommended that you have the Yap Jack Plus test the ISP connection before you place your first call. For more information, see Testing Your ISP Connection in Chapter 5, Using Other Features.


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3 Yap Jack Plus Calling

Overview Placing calls using the Yap Jack Plus is almost as easy as placing a regular phone call—with added benefits. Not only can you call any telephone in the world, you can also place calls to other Yap Jack Plus devices and the following Net2Phone devices: Net2Phone PRO, Linksys Voice Router, IP Phone, 2-Port Gateway, and MAX gateways.

Starting with version 1.2, you can also receive calls from other Net2Phone devices.

If your device can’t accept incoming calls, please upgrade the firmware to version 1.2 (or higher) using the remote Upgrade feature.

This chapter describes: ??Calling experience factors ??Yap Jack Plus call information

(helpful information displayed during your call)

??How to call regular telephones in Disconnect and Stay Connected modes

??How to call other Net2Phone devices in Disconnect and Stay Connected modes

??How to receive an incoming call from another Net2phone device

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Calling Experience

Your calling experience depends on many factors. Some of these factors you have control over and some of them you don’t. ?? ISP Access—Because this device

dials into an ISP access telephone number, you need to make sure that you have the correct and the most local direct number. You may also want to have a few backup access numbers available in case the one you usually dial into becomes busy. If the access number is busy, the device will redial the number of times indicated in the ISP Redial setting.

??Disconnect/Stay Connected—If your ISP access number is local and you want to make many, quick calls without dialing into the ISP each time, you can choose to keep the Yap Jack Plus connected to the ISP for as long as you want. To stay connected, you need to change the setting for Connect Options from Disconnect to Stay Connected. (See Chapter 4, Configuring Your Device, for details on how to change this setting.)

?? ISP Disconnections—Sometimes ISPs drop connections. If this happens, and your call is dropped, simply place the call again.

Call Information While your call is in progress, you can see the following types of information:

??Telephone number called ??Call status ??Time left in your Yap Jack Plus account ??Funds left in your Yap Jack Plus account


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??Call duration ??Cost of call ??Volume setting

Telephone Number Called The telephone number of the person you called is displayed at all times on the top line of the LCD.

Call Status Typically, the status of the call is “Call in Progress.” The status displays at all times except when you’re viewing time left, funds left, and volume level setting.

Time Left in Account To see how much tim e is left in your account during your call, press the OK button once. The remaining time is calculated based on your calling rate. To get an updated reading on the time left in your account while your call is in progress, press the OK button until the time display returns.

To exit out of this setting, press the OK button until you return back to the Call Status screen. Do not press the Exit button to exit out of the display. If you press Exit, you will disconnect the call.

Funds Left in Account To see how much money remained in your account before you placed your current call, press the OK button twice during the call.

To exit out of this setting, press the OK button until you return back to the Call Status screen. Do not press the Exit button to exit out of the display. If you press Exit, you will disconnect the call


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Call Duration To view the duration of your call, press the OK button three times. You can designate when you would like the call duration to display: during the call, after the call, or both. For more information on configuring this option, see Chapter 5, Using Other Features.

Cost of Call To view the cost of the call during the call, press the OK button three times. The cost appears together with the call duration. You can designate whether or not you would like the cost to display. For more information on configuring this option, see Chapter 5, Using Other Features.

Volume To make the volume softer or louder, press the left (? ) and right (? ) arrow keys until the volume is comfortable.

Calling Regular Telephones

Disconnect Mode When you make a call in Disconnect mode, the Yap Jack Plus disconnects from your ISP after each call. This is the default setting when you receive your device.

To make a call to a regular telephone in Disconnect mode:

1. Pick up your telephone handset, and listen for a dial tone.

2. Press the @ button on your Yap Jack Plus. 3. Using your telephone keypad, dial the number of

the person you want to call.


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??For all domestic calls within the US, dial 1 + area code + 7-digit telephone number.

??For international calls placed from the US, dial 011 + country code + city code + telephone number.

?? If you are calling from outside the US to the US, dial 1 + area code + 7-digit telephone number.

?? If you are calling from outside the US, dial 011 + country code + city code + telephone number.

If you need to delete a previously entered number, you can back up and delete it by pressing the ? button.

You will hear “Please hold while your call is being connected.” Then, after a few seconds, your Yap Jack Plus will place the call through your ISP. This process will take some time, depending on how long it takes to reach and connect to your ISP.

You can check the status of your call by watching the LCD display. You will hear three beeps when the call has been connected to the ISP and three more beeps when the call has been connected to the party you are trying to reach.

To mute the call so that you won’t be heard by the person on the other end of the call, simply press the @ button. Press the @ button again to disable the mute function.

4. When you have finished with your call, simply hang up your telephone handset. Yap Jack Plus * Ready * displays on the LCD.

5. To place another call, pick up your telephone handset, and repeat the steps above.


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Stay Connected Mode When you make a call in Stay Connected mode, the Yap Jack Plus stays connected to your ISP after each call. However, the first call is a similar experience to calling in Disconnect mode.

For information on how to change your connection option to Stay Connected, refer to Chapter 4, Configuring Your Device.

While in Stay Connected mode, do not press the Menu/Exit button at any time during your call. If you press Menu/Exit, you will disconnect from the ISP.

To make your first call to a regular telephone in Stay Connected mode:


2. Press the @ button on your Yap Jack Plus. 3. Using your telephone keypad, dial the number of

the person you want to call.

??For all domestic calls within the US, dial 1 + area code + 7-digit telephone number.

??For international calls placed from the US, dial 011 + country code + city code + telephone number.

?? If you are calling from outside the US to the US, dial 1 + area code + 7-digit telephone number.

?? If you are calling from outside the US, dial 011 + country code + city code + telephone number.

If you need to delete a previously entered number, you can back up and delete it by pressing the left (? ) button.

You will hear “Please hold while your call is being connected.” Then, after a few seconds, your Yap Jack Plus will place the call through your ISP. This process will take some time, depending on


27

how long it takes to reach and connect to your ISP.

You can check the status of your call by watching the LCD display. You will hear three beeps when the call has been connected to the ISP, and three more beeps when the call has been connected to the party you are trying to reach.

4. When you have finished with your call, simply hang up your telephone handset. The LCD displays the message, Connected to ISP, and the number of minutes remaining before disconnect.

5. To place another call, pick up your telephone handset, and dial the telephone number. Your call will be connected automatically.

6. If you want to disconnect from the ISP, press the Menu/Exit button.

Calling Other Net2Phone Devices

Disconnect Mode When you make a call in Disconnect mode, the Yap Jack Plus disconnects from your ISP after each call.

To make a call to another Net2Phone device in Disconnect mode:


2. Press the @ button on your Yap Jack Plus. 3. Using your telephone keypad, dial *72 and the

account number of the person you want to call.


You will hear “Please hold while your call is being connected.” Then, after a few seconds, your Yap Jack Plus will place the call through your ISP. This process will take some time, depending on


28

how long it takes to reach and connect to your ISP.

You can check the status of your call by watching the LCD display. You will hear three beeps when the call has been connected to the ISP and three more beeps when the call has been connected to the party you are trying to reach.

4. When you have finished with your call, simply hang up your telephone handset. Yap Jack Plus * Ready * displays on the LCD.

5. To place another call, pick up your telephone handset, and repeat the steps above.

Stay Connected Mode When you make a call in Stay Connected mode, the Yap Jack Plus stays connected to your ISP after each call.

While in Stay Connected mode, do not press the Menu/Exit button at any time during your call. If you press Menu/Exit, you will disconnect from the ISP.

To make a call to another Net2Phone device in Stay Connected mode:


2. Press the @ button on your Yap Jack Plus. 3. Using your telephone keypad, dial *72 and the

account number of the person you want to call.


You will hear “Please hold while your call is being connected.” Then, after a few seconds, your Yap Jack Plus will place the call through your ISP. This process will take some time depending on how long it takes to reach and connect to your ISP.


29

4. When you have finished with your call, simply hang up your telephone handset. The LCD displays Connected to ISP and the number of minutes remaining before disconnect.

5. To place another call, pick up your telephone handset, and dial the telephone number. Your call will be connected automatically.

6. If you want to disconnect from the ISP, press the Menu/Exit button.

Receiving a Call from another Net2Phone Device Starting with version 1.2, Yap Jack Plus devices can receive calls from other Net2Phone devices if they dial *72 + your account number. However, in order for you to receive a call on your device, you must set up the Accept Call feature. For version 1.2, you can only receive one inbound call per Accept Call set up.

?? If your device does not have the Accept Call feature (item 3 on the main menu), please upgrade the firmware to version 1.2 (or later) using the remote Upgrade feature.

??See the Getting Product Information section of Chapter 5, Using Other Features, to find out how to see what firmware version you currently have. See the Upgrading the Yap Jack Plus Firmware section of Chapter 5 for details on how to upgrade your device.

You must be out of Stay Connected mode in order for Accept Call mode to work properly.

To receive an incoming call from another Net2Phone device:



30

2. Press the down (?) button until you see >Accept Call on the LCD, and then select it by pressing the OK button.

3. When >Accept Call is displayed, select it by pressing the @ button. The set up process will take some time, depending on how long it takes to reach and connect to your ISP. Accept Call Waiting… displays on the LCD .

4. When a call comes in, the display will read Pick Up Phone.

5. Pick up your telephone handset, and talk as usual.

6. When you complete the call, you can set up the device to accept another call by repeating the steps above.


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4 Configuring Your Device

Overview Configuring your Yap Jack Plus is quick and simple using the LCD display and your telephone handset.

This chapter describes how to: ??Use the LCD menu system ??Configure your ISP information ??Configure your Yap Jack Plus

account information ??Configure your device with

advanced features

LCD Menu System The Yap Jack Plus LCD menu system provides an entry point to all configuration settings, ISP self-test, and firmware upgrades.

Beginning with version 1.2, the Yap Jack Plus display supports English, Spanish and French. To change the language on your display, see Chapter 5, Using Other Features.

The following sections describe each main menu item and the options available in that menu.

Basic Setup This menu enables you to enter the following Yap Jack Plus account information:

??Language ??Account Configuration ?? Account Number ?? PIN

4


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?? ISP Configuration ?? Primary ISP

o ISP Phone Number o ISP User Name o ISP Password o ISP Access Type o Custom Script

?? Backup ISP o ISP Phone Number o ISP User Name o ISP Password o ISP Access Type o Custom Script

?? Use Dial Prefix ?? Dialing Prefix ?? ISP Redial ?? DNS 1 ?? DNS 2

Advanced Setup This menu enables you to select feature options or initiate particular features.

??Administration ?? Dialing Setup

o Use Masked Dial o Mask Dial Prefix

?? Display Setup o Call Duration o Cost of Call o Custom Name

?? Change Password ??Device Setup ?? Call Waiting ?? C-W Enable Code ?? C-W Block Code


33

?? Modem Country ?? Dialing Mode ?? Voice Headers ?? Frames Per Packet

??Contact Information ?? Your Email ?? Your Phone ?? Allow Messages

??System ?? DSMap ?? BetaMap ?? Doorman 1 ?? Doorman 2 ?? Doorman Port ?? Debug ?? DNS Overwrite

Accept Call This menu item enables you to set up the device to be able to receive an incoming call.

Upgrade This menu item enables you to obtain the latest version of the Yap Jack Plus firmware.

Self Test This menu item enables you to check if your ISP information has been entered correctly and that the Yap Jack Plus is able to connect to your ISP successfully.

Information This menu allows you to view the following types of information:

??Firmware Version Number ??Hardware Serial Number


34

Lock Menus This menu option enables you to lock and unlock LCD menu access and set up a login password.

Navigating the LCD Menu

LCD Menu Flow The following flow diagram shows how you can navigate through the LCD Menu system.

Yap Jack Plus* Ready *

Exit

A

Menu 5Self Test

down/up

down/up

Menu 7Lock Menus

Menu 6Information

A

Yap Jack Plus* Ready *

Enter Password(field entry)

when Lock Menus is on

PasswordIncorrect

(info)

OK/incorrectpassword

time out

Menu 2Advanced Setup

Menu 1Basic Setup

Exit

Menu 3Accept Call

Menu 4Upgrade

down/up

down/up

down/up

when LockMenus is off

correctpassword


35

Using the Menu To access the LCD Menu system:


2. When >Basic Setup is displayed on the LCD, press the down (?) and up (?) buttons until you reach the menu you want.

To enter a menu item/field: ??Press the OK button.

To view or change a field value: 1. Using the down (?) and up (?) buttons, move to

the menu item/field that you would like to edit and press the OK button. If a sub-menu appears, use the down (?) and up (?) buttons and the OK button until you reach the desired field name.

2. When the field name and current value is displayed, enter or change the value as needed.

To save the new value entered: ??Press the OK button.

To reset the field value: ??Press the # key on your telephone keypad.

To exit out of the field value and revert to the previous value: ??Press the Menu/Exit button.

To exit back to previous menu: ??Press the Menu/Exit button.

To exit back to the main LCD display: ??Press the Menu/Exit button until the LCD display

reads Yap Jack Plus * Ready *.

Basic Setup Basic Setup enables you to enter the following Yap Jack Plus account information:

Field Name Description


36


Language Change the LCD and voice prompts from English to French or Spanish.

Account Configuration (sub-menu)

Enter Net2Phone account information into the Yap Jack Plus.

ISP Configuration (sub-menu)

Enter dial-up information for your primary and backup ISPs

Connect Options If Disconnect is selected (default), the Yap Jack Plus will disconnect from your ISP after each call. If you select Stay Connected, you will be able to make multiple calls and the Yap Jack Plus will stay connected to your ISP for the time period specified in the Connection Time setting or until you disconnect manually.

Connection Time If you select Stay Connected as your Connect Option, then you can enter the number of minutes you want the device to stay connected to the ISP. Enter 0 if you want the device to stay connected permanently, and the limit short of permanent is 99. The default setting is 20 minutes.


37

Navigating the Basic Setup Menu

Menu 1Basic Setup

Language(field name)

Sub-MenuISP Config

OK

Sub-MenuAccount Config

down/up

down/up

Language(field selection)

OK

Exit

Exit

Connect Options (field name)

Connect Options (field selection)

OK

Exit

down/up

OK

Connection Time (field name)

Connection Time (field entry)

OK

Exit


38

Account Configuration Sub-Menu Account Configuration enables you to enter the following Yap Jack Plus account information:


Account Number Enter your Yap Jack Plus account number.

PIN Enter the personal identification number associated with your account number.

Navigating the Account Configuration Sub-Menu The following flow diagram shows how you can navigate through the Account Configuration sub-menu.

Sub-MenuAccount Config

Account Number(field name)

PIN(field name)

OK

down/up

ExitAccount Number

(field entry)

PIN(field entry)

OK

OK

Exit

Exit


39

ISP Configuration Sub-Menu ISP Configuration enables you to enter the following dial-up information for your ISP:


Primary ISP (sub-menu)

Enter dial-up information for your primary ISP or primary access number.

Backup ISP (sub-menu)

Enter dial-up information for your backup ISP or secondary access number.

Use Dial Prefix Specify if the Yap Jack Plus should use a prefix before dialing the ISP phone number.

Dialing Prefix Specify the prefix (e.g., 9,) that should be dialed before the Yap Jack Plus dials the ISP phone number.

ISP Redial Specify the number of times the Yap Jack Plus should try redialing in the event that the first attempt to connect to the ISP is unsuccessful. The default setting is 3, and you can choose from 1 to 5.

DNS 1, DNS 2 Utilized only if your ISP does not provide the Yap Jack Plus with DNS addresses during dial-up or if your dial-up’s DNS blocks access to Net2Phone’s network.


40

Navigating the ISP Configuration Sub-Menu The following flow diagram shows how you can navigate through the ISP Configuration sub-menu:

Sub-menuISP Config

Sub-sub-menuPrimary ISP

Sub-Sub-MenuBackup ISP

OK

down/up

Exit

Dialing Prefix(field name)

ISP Redial(field name)

Dialing Prefix(field entry)

OK

OK

Exit

down/up

down/up

ISP Redial(field selection)

DNS 1(field name)

DNS 2(field name)

down/up

down/up

Use Dial Prefix(field name)

Use Dial Prefix(field selection)

down/up

OK

Exit

Exit

DNS 1(field entry)

DNS 2(field entry)

OK

OK

Exit

Exit


41

Primary ISP Sub-Menu Primary ISP enables you to enter dial-up information for your primary ISP. If you have only one ISP account, you can use these fields to store your account information and a primary access number for your ISP.


ISP Phone Num Enter the access telephone number for your primary ISP (or the primary access number if you only have one ISP).

ISP User Name Enter the user name for your primary ISP account, if necessary.

ISP Password Enter the password for your primary ISP account, if necessary.

ISP Access Type This field identifies the standard type of ISP you are using. The default setting is 1, which is the setting for most ISPs. If you’re not sure, please check with your ISP and select the appropriate number if 1 is not correct. If your ISP’s type is 99, then you must call technical support to help you enter a Custom Script.


42


Custom Script This field is used to enter any special dialing/access instructions for certain ISPs. This field is supplemental to ISP Type selection 99 (as mentioned in ISP Access Type above). You should not enter information in these fields unless instructed to do so by technical support.


43

NAVIGATING THE PRIMARY ISP SUB-MENU

Sub-Sub-MenuPrimary ISP

ISP Phone Num.(field name)

ISP User Name(field name)

OK

down/up

ISP Phone Num.(field entry)

ISP User Name(field entry)

OK

OK

Exit

ExitExit

ISP Password(field name)

ISP Password(field entry)

OK

Exit

ISP Access Type(field name)

ISP Access Type(field selection)

Exit

OK

Custom Script(field name)

Custom Script(field entry)

OK

Exit

down/up

down/up

down/up


44

Backup ISP Sub-Menu Backup ISP enables you to enter dial-up information for your secondary ISP. If you have only one ISP account, you can use these fields to store your account information and a secondary access number for your ISP


ISP Phone Num Enter the access telephone number for your backup ISP (or the backup access number if you only have one ISP).

ISP User Name Enter the user name for your backup ISP account, if necessary.

ISP Password Enter the password for your backup ISP account, if necessary.

ISP Access Type This field identifies the standard type of ISP you are using. The default setting is 1, which is the setting for most ISPs. If you’re not sure, please check with your ISP and select the appropriate number if 1 is not correct. If your ISP’s type is 99, then you must call technical support to help you enter a Custom Script.

Custom Script Enter any special dialing/access instructions for certain ISPs. This field is supplemental to ISP Access Type selection 99 (as mentioned in ISP Access Type above). You should not enter information in these fields unless instructed to do so by technical support.


45

Navigating the Backup ISP Sub-Menu

Sub-Sub-MenuBackup ISP

ISP Phone Num.(field name)

ISP User Name (field name)

OK

down/up

down/up

ISP Phone Num. (field entry)

ISP User Name (field entry)

OK

OK

Exit

Exit

down/up

Exit

ISP Password (field name)

ISP Password (field entry)

OK

Exit

ISP Access Type (field name)

ISP Access Type(field selection)

Exit

OK

Custom Script (field name)

Custom Script(field entry)

OK

Exit


46

Advanced Setup The Advanced Setup menu provides you with the following configuration options:


Administration (sub-menu)

Specify dialing and display preferences, and change your password.

Device Setup (sub-menu)

Enter connection options, call waiting options, modem country, dialing mode, voice headers, and frames per packet.

Contact Information (sub-menu)

Enter your email address, phone number, and if you would like to allow messages.

System (sub-menu)

Enter device information, such as the DSMAP, Beta Map, doorman information, debug setting, and DNS Overwrite.


47

Navigating the Advanced Setup Menu

Menu 2Advanced Setup

Sub-MenuContact Info

Sub-MenuDevice Setup

Sub-MenuAdministration

Sub-MenuSystem

OK

down/up

Exit

down/up

down/up


48

Administration Sub-Menu Administration enables you to configure the following Yap Jack Plus options:


Dialing Setup (sub-menu)

Enter or select dialing parameters.

Display Setup (sub-menu)

Enter or select display options.

Change Password Modify the login password associated with the Lock Menus feature.

Navigating the Administration Sub-Menu

Change Password (field name)

OK

Dialing Setup (sub-sub-menu)

Display Setup (sub-sub-menu)

Exit down/up

Enter Password (field entry)

Sub-MenuAdmin

OK

down/up


49

Dialing Setup Sub-Sub-Menu


Use Masked Dial Enables you to insert the international dialing prefix for the country you are in so that when you make an outgoing international call originating from outside the United States, you will not need to dial the US prefix of “011,” as was required in previous versions.

Mask Dial Prefix Enter the international dialing prefix for the country you are in so that when you make an outgoing international call, you will not need to dial the US prefix of “011,” as was required in previous versions.


50

NAVIGATING THE DIALING SETUP SUB-SUB-MENU

Use Masked Dial (field name)

Mask Dial Prefix (field name)

Exit

down/up

OKUse Masked Dial

(field entry)

OK Mask Dial Prefix(field entry)

Exit

Exit

Sub-Sub-MenuDialing Setup

OK


51

Display Setup Sub-Sub-Menu


Call Duration Specify when you would like the call duration to be available for display on the LCD. Options are During the Call, After the Call, or Both.

Cost of Call Specify whether or not you would like the cost of the call to be displayed. Options are “Display” and “Do Not Display.” The cost of the call will be displayed in the currency defined in the user’s Net2Phone account..

Custom Name Enter text that you would like displayed on the LCD in place of “Yap Jack Plus”. Use the telephone keypad to enter the text. For example, if you enter “Good Morning” as the Custom Name, the LCD will display Good Morning * Ready *.


52

NAVIGATING THE DISPLAY SETUP SUB-SUB-MENU

Call Duration (field name)

Sub-Sub-MenuDisplay Setup

Cost of Call (field name)

OK

Exit down/up

OKCall Duration (field selection)

OKCost of Call

(field selection)

Exit

Exit

Custom Name(field name)

OKCustom Name

(field entry)

Exit

down/up


53

Device Setup Sub-Menu Device Setup enables you to configure the following Yap Jack Plus options:


Call Waiting This field tells the device if you have the Call Waiting feature active (select In Use) on your telephone line or not active (select Not in Use). The default setting is Not in Use.

C-W Enable Code Some telephone systems need to receive an Enable Code to turn the Call Waiting feature back on after you’ve disconnected from your ISP. If you’re not sure whether you need this code or not, check with your local telephone company.

C-W Block Code If you have selected the In Use setting for Call Waiting, then you must enter the Call Waiting Block code in this field. This code will turn off the feature while you’re placing calls using the device. You must provide this code or your Yap Jack Plus call will be dropped when another call comes in. If you’re not sure of what the code is, check with your local telephone company.

Modem Country To activate the appropriate modem standards for your country, enter your country code. See page 40 for a list of country codes. The default country code is 1 (United States).


54


Dialing Mode Select Tone (touch-tone) or Pulse (rotary) for the dialing mode of your telephone. The default setting is Tone.

Voice Headers Users can switch between N2P and RTP (default) voice headers, depending on Net2Phone network routing. This value should only be modified if directed to by a Net2Phone reseller or Net2Phone support

Frames per Packet

If users encounter poor call quality because of bandwidth issues, the FPP setting can be changed to 1, 2 or 3. The default setting is 2. 1 can be used when the connection is good, 3 when the connection is poor.


55

Navigating the Device Setup Sub-Menu

C-W Enable Code (field name)

C-W Enable Code (field entry)

OK

Exit

Exit

Sub-MenuDevice Setup

OK

Call Waiting (field name)

Call Waiting (field selection)

OK

Exitdown/up

C-W Block Code(field name)

C-W Block Code (field entry)

OK

Exit

down/up

OK

Modem Country (field name)

Modem Country (field entry)

OK

Exit

Dialing Mode (field name)

Dialing Mode (field selection)

Exit

Voice Headers (field name)

Frames Per Pkt (field name)

OKVoice Headers (field selection)

Exit

OK Frames Per Pkt (field selection)

Exit

down/up

down/up

down/up

down/up


56

Contact Information Sub-Menu Contact Information enables you to enter or select the following options:


Your Email Using your telephone keypad, you can enter an email address that technical support will use to send upgrade notifications or pertinent information regarding the device or service. (highly recommended!)

Your Phone If you want technical support to keep your telephone number on record for future technical support communications, you can enter a contact telephone number in this field.

Allow Messages Select if you want to allow text messages to be sent to you by technical support (Enable) or if you do not want messages (Disable). The default setting is Disable.


57

Navigating the Contact Information Sub-Menu

Sub-MenuContact Info

Your Email (field name)

Your Email (field entry)

OK

Exit

Your Phone (field name)

Your Phone(field entry)

OK

Exit

down/upExit

OK

Allow Messages (field name)

Allow Messages (field selection)

Exit

OK

down/up

System Sub-Menu The System sub-menu contains important communication settings for the Yap Jack Plus. You should not enter or change any information in these fields unless instructed to do so by technical support.


58

Modem Country Codes To set up your device with the appropriate modem settings, enter the country code for your country from the list below. The default is United States (1). If your country is not listed, then use the default setting.

Country Code Country Code

Australia 61 Korea 82

Austria 43 Luxembourg 352

Belgium 32 Mexico 52

Bulgaria 359 Netherlands 31

Canada 1 New Zealand 64

China 86 Norway 47

Czech Republic 420 Philippines 63

Denmark 45 Poland 48

Finland 358 Portugal 351

France 33 Russia 7

Germany 49 Singapore 65

Greece 30 Slovak Republic 421

Hong Kong 852 Spain 34

Hungary 36 Sweden 46

India 91 Switzerland 41

Ireland 353 Taiwan 886

Israel 972 United Kingdom 44

Italy 39 United States 1

Japan 81


59

5 Using Other Features

Overview The Yap Jack Plus provides several other features: Information, Self Test, Upgrade, and Reset settings.

This chapter describes how to: ??Lock the menus ??Change the display language ??Add a custom name for the device ??Display the call duration ??Display the cost of the call ??Set a dialing prefix ??Use masked dialing ??Change the voice headers setting ??Change the frames per packet

setting ??Get product information ??Test your ISP connection ??Upgrade the firmware ??Reset your settings to factory

default

Lock the Menus This new feature enables you to lock and unlock LCD menu access and set up a login password.

To lock the menus: 1. When Yap Jack Plus * Ready * is


5


60

2. Using the down (?) button, move to the >Lock Menus menu option, and then select it by pressing the OK button. The Lock Menus selection field displays.

3. Use the up (?) button to select Yes, and then select it by pressing the OK button. The display will read Password Not Set Press Any Key.

4. Press any button on the Yap Jack Plus. The New Password entry field displays.

5. Pick up your telephone handset, and, using your telephone keypad, enter the password you would like to set.

6. Press the OK button to save the password. The Confirm Password entry field displays.

7. Using the telephone keypad, enter the password again.

8. Press the OK button to save the password. The display reads Enter Password Password Saved.

Once the password is set and you press the Menu/Exit button, you will be prompted for the password. Just pick up the telephone handset and enter the password using the telephone keypad. Then press the OK button. The menu will then display on the LCD.

To change the password, simply go to the Advanced Setup menu, select Administration and then Change Password. The device will prompt you to enter the current password before setting the new one.

Testing Your ISP Connection Although not required, it is recommended that you have the Yap Jack Plus test the ISP connection before you place your first call.

To test your ISP connection: 1. When Yap Jack Plus * Ready * is



61

2. Using the down (?) button, move to the >Self Test menu option, and then select it by pressing the OK button. The device will attempt to connect to your ISP access telephone number. If the connection is successful, Test Successful displays on the LCD. If the connection is not successful, the device tries to connect three times and then displays an error message.

3. Press Menu/Exit to conclude the test.

If the ISP test is not successful, make sure that you’ve entered the following information correctly: ?? ISP access telephone number for your

primary ISP (and backup ISP, if you have one); remember to include a dialing prefix, if necessary

?? ISP user name (only if needed by your primary and/or backup ISP)

?? ISP password (only if needed by your primary and/or backup ISP)

??Net2Phone account number ??Net2Phone PIN

Changing the Display Language The Yap Jack Plus display supports the following languages: English, Spanish and French. (More languages will be supported in the future.) The default language is English.

To change the language of the display: 1. When Yap Jack Plus * Ready * is


2. Select the >Basic Setup menu option by pressing the OK button.

3. Select the >Language menu option by pressing the OK button. The Language entry field displays.


62

4. Using the down (?) button, scroll down to select the appropriate language.

5. To save your language setting, press the OK button.

Adding a Custom Name You can customize the Yap Jack Plus to display a 16-character name on the LCD. Instead of the default name, Yap Jack Plus * Ready *, you can have the Yap Jack Plus display your name, your business name, etc.

To enter a custom name to be displayed on the LCD: 1. When Yap Jack Plus * Ready * is


2. Using the down (?) button, move to the >Advanced Setup menu option, and then select it by pressing the OK button.

3. Press the OK button to select the >Administration menu option.

4. Using the down (?) button, move to the >Display Setup menu option, and then select it by pressing the OK button.

5. Using the down (?) button, move to the >Custom Name menu option. The Custom Name entry field displays.

6. Pick up your telephone handset, and, using your telephone keypad, enter the password you would like to set.


8. To save your entry, press the OK button. 9. Press the Menu/Exit button four times to exit out

and hang up your telephone handset. Your new custom name displays on the LCD.


63

Displaying the Call Duration With the Yap Jack Plus, you can designate when to view the duration of your call.

To select when to display the call duration: 7. When Yap Jack Plus * Ready * is





11. Press the OK button to select the >Call Duration menu option. The Call Duration selection field displays.

12. Using the down (?) and up (?) buttons to view the different options: During Call, After Call, and Both.

13. Select the desired setting and press the OK button to save the call duration setting.

To view the call duration: 1. If you selected to display the call duration during

the call and you have a call in progress, press the OK button three times to display the call duration.

2. If you selected to display the call duration after the call, the duration time will display on the LCD after the call has concluded.

3. If you selected to display the call duration both during and after the call, you can press the OK button three times to display the duration while the call is in progress, and the duration will also display on the LCD once the call has concluded.

Displaying the Cost of the Call The Yap Jack Plus lets you choose whether or not you would like the LCD to display the cost of the call.


64

To display the cost of the call: 1. When Yap Jack Plus * Ready * is





5. Press the OK button to select the >Cost of Call menu option. The Cost of Call selection field displays.

6. Use the up (?) button to select Display. 7. Press the OK button to save the setting.

To view the cost of the call while the call is in progress, press the OK button three times. The call cost will display on the LCD .

Setting a Dialing Prefix If your phone line requires you to dial a prefix to access an outside line (for example, some business phones require that you dial a 9 to access an outside line), you can designate that prefix by following these steps. If you do not need to indicate a prefix, you can skip this section.

To specify the use of a dialing prefix: 1. When Yap Jack Plus * Ready * is


2. Select the >Basic Setup menu option by pressing the OK button.

3. Using the down (?) button, move to the >ISP Config menu option and press the OK button.

4. Using the down (?) button, move to the >Use Dial Prefix menu option and press the OK button. The Use Dial Prefix entry field displays.


65

5. Use the up (?) button to select In Use. 6. To save your entry, press the OK button. 7. Using the down (?) button, move to the

>Dialing Prefix menu option and press the OK button. The Dialing Prefix entry field displays.

8. Pick up your telephone handset, and, using your telephone keypad, enter the desired prefix. For example: If you have to dial a “9” to access an outside line when dialing your ISP, you would enter a prefix of 9, (the comma inserts a pause before dialing the ISP’s phone number).

9. To save your entry, press the OK button. 10. Press the Menu/Exit button until the LCD

displays Yap Jack Plus * Ready *, and hang up your telephone handset.

Using Masked Dialing This feature enables you to insert the international dialing prefix for the country you are in so that when you make an outgoing international call, you will not need to dial the US prefix of “011,” as was required in previous versions.

To use masked dialing: 1. When Yap Jack Plus * Ready * is


2. Using the down (?) button, move to the >Advanced Config menu option, and then select it by pressing the OK button.

3. Select >Use Masked Dial by pressing the OK button. The Use Masked Dial entry field displays.

4. Press the up (?) button to display In Use and then select it by pressing the OK button.

5. Press the down (?) button to select >Mask Dial Prefix and then press OK. The Mask Dial Prefix entry field displays.

6. Pick up your telephone handset, and, using the telephone keypad, enter the Dial Prefix for your


66

country and press the OK button. For example: If the prefix for international dialing in your country is “00,” and you want to call the UK (Country Code 44), then you should enter “00” in the Mask Dial Prefix field so that when you place your call, you will dial “0044,” as usual, and the telephone number you want to call without entering “011” first. In this example, to call the UK, you would dial 00 + country code + area code + number, or 0044604-870-2250.

When placing a call within your country (outside of the US), you must still enter your Dial Prefix and the Country Code before entering the telephone number. To place the call within France, for example, you would dial 00 + country code + area code + number, or 003356443822.

7. Press the Menu/Exit button until the LCD displays Yap Jack Plus * Ready *, and hang up your telephone handset.

Changing the Voice Headers Setting Users can switch between N2P and RTP (default) voice headers, depending on Net2Phone network routing. This value should only be modified if directed to by a Net2Phone reseller or Net2Phone support.

To change the voice headers setting: 1. When Yap Jack Plus * Ready * is




4. Using the down (?) button, move to the >Voice Headers menu option, and press the OK button. The Voice Headers entry field displays.


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5. Use the down (?) button to select N2P or the up (?) button to select RTP.


Changing the Frames per Packet Setting If users encounter poor call quality because of bandwidth issues, the frames per packet setting can be changed to 1, 2 or 3. The default setting is 2. 1 can be used when the connection is good, 3 when the connection is poor.

To change the frames per packet setting: 1. When Yap Jack Plus * Ready * is




4. Using the down (?) button, move to the >Frames Per Pkt menu option, and press the OK button. The Frames Per Pkt selection field displays.

5. Using the down (?) and up (?) buttons, select the desired setting from the available options: 1, 2, or 3.


Getting Product Information The Information feature provides the following information:

??Firmware version number ??Hardware serial number

This information is especially helpful when troubleshooting product problems.

To view the firmware version:


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2. Using the down (?) button, move to the >Information menu option, and then select it by pressing the OK button.

3. Select the >FW Version menu option by pressing the OK button. The firmware version number displays.

4. To exit out of this field, press Menu/Exit.

To view the hardware serial number:


2. Using the down (?) button, move to the >Information menu option, and then select it by pressing the OK button.

3. Press the down (?) button to move to the >Serial Number menu option, and then select it by pressing the OK button. The hardware’s serial number displays.

4. To exit out of this field, press Menu/Exit.

Testing your ISP Connection Although not required, it is recommended that you have the Yap Jack Plus test the ISP connection before you place your first call.

To test your ISP connection: 1. When Yap Jack Plus * Ready * is


2. Using the down (?) button, move to the >Self Test menu option, and then select it by pressing the OK button. The device will attempt to connect to your ISP access telephone number. If the connection is successful, Test Successful displays on the LCD. If the connection is not successful, the device tries to


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connect three times and then displays an error message.

3. Press Menu/Exit to conclude the test.

If the ISP test is not successful, make sure that you’ve entered the following information correctly: ??Account number ??PIN ?? ISP access telephone number ?? ISP user name (if necessary) ?? ISP password (if necessary) ??Dialing prefix setting

Upgrading the Yap Jack Plus Firmware Upgrading the firmware (the software that runs the hardware device) can be done remotely and quickly.

To upgrade the firmware: 1. When Yap Jack Plus * Ready * is


2. Using the down (?) button, move to the >Upgrade menu option, and then select it by pressing the OK button.

3. When Firmware Upgrade is displayed, use the down (?) and up (?) buttons to select Yes or No. To start the upgrade process, select Yes and then press the OK button. The device connects to the Yap Jack Plus Upgrade Server.

4. The display will read Firmware Upgrade Press @ button. Press the @ key to begin the upgrade.

Do not press any buttons or unplug the device while it is connected to the upgrade server or your device may fail.


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A series of messages displays. If the upgrade is successful, Upgrade Complete displays on the LCD. If the upgrade is unsuccessful, Upgrade Failed displays.

5. Press the @ key to restart the device.

Resetting All Settings to Factory Default This feature enables you to clear your Yap Jack Plus of all previous settings and return to default settings. You only need to do this if you’re returning your device or if you want to start fresh with all new settings.

If you perform this procedure, you will not be able to retrieve your previous settings (e.g., account number and PIN).

To reset all settings to factory default: 1. Unplug the power cord from the device. 2. Press the Menu/Exit and OK buttons

simultaneously for 5 seconds. 3. Plug the power cord back in. 4. Follow the instructions on the LCD.

All settings are reset to factory default and Yap Jack Plus * Ready * displays.


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6 Entering Information

Overview Entering information into your Yap Jack Plus is easy once you understand how to use the telephone keypad.

This chapter describes how to: ??Use the telephone keypad ??Navigate the LCD entry fields

Using the Telephone Keypad Using the telephone keypad to enter digits, letters and characters is similar to entering information into a cellular phone address book.

To use the telephone keypad: 1. Pick up your telephone handset, or turn on your

telephone. 2. Press the appropriate keys the appropriate

number of times to enter the numbers, letters or characters, depending on the entry field. For example: To enter the @ sign, press the 1 key twice. To enter G, press the 4 key five times.

The characters that you enter display on the Yap Jack Plus LCD screen. Remember to keep looking at the LCD as you enter.

Use the Telephone Keypad Map on the next page as a guide until you learn the entry system.

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Telephone Keypad Map Use the following chart to help you determine which key to press and how many times to get a particular character or letter.

Examples: To enter the @ sign, press the 1 key twice. To enter a capital G, press the 4 key five times.

Press the key from the left column the appropriate number of times on the top row to enter the character, number or letter on the map below:

1 2 3 4 5 6 7 8 9 10

1 @ . _ # - * / \ $

11 12 13 14 15 16 17 18 19 20

& space + = ( ) | ` % ^

21 22 23 24 25 26 27 28 29 30

[ ] { } ~ , ? : ; ‘

31 32

1

> <

2 2 a b c A B C

3 3 d e f D E F

4 4 g h i G H I

5 5 j k l J K L

6 6 m n o M N O

7 7 p q r s P Q R S

8 8 t u v T U V

9 9 w x y z W X Y Z

0 0


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Navigating the LCD Entry Fields While entering information into the LCD, you can navigate and edit the field using the following methods.

Backspace/Delete (*) To backspace and delete a character, press the * key on your telephone keypad.

If you want to delete the contents of a field (i.e., all of the characters in a field), press the right arrow (? ) button on your Yap Jack Plus to scroll all the way to the end of the entry, and then press the * key on your keypad to delete each character.

Reset (# or Menu/Exit) To reset a field to its original state, press the # key on your telephone keypad or press the Menu/Exit button on your Yap Jack Plus.

Scrolling (? ,? ,? ,? ) To scroll within a field, use the left (? ), right (? ), down (?), and up (? ) arrow buttons on your Yap Jack Plus.


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7 FAQs

To aid in troubleshooting, please review these frequently asked questions.

Q What do I do if I need to dial a 9 before the ISP dial-up number?

A To set the use of a dialing prefix, access the Basic Setup menu and go to ISP Config then Use Dial Prefix. Press the OK button and select In Use. Press the OK button again to save your entry. Then, go to Dialing Prefix and press the OK button. Using your telephone keypad, enter 9, (the comma inserts a pause before dialing the ISP’s phone number). Press the OK button to save your entry.

Q How can I disable call waiting?

A To disable call waiting, enter the Advanced Setup menu and go to Device Setup, then Call Waiting. Select In Use, and press the OK button to save your entry. Now, scroll down to C-W Block Code, and enter the code to block the call waiting feature, and press the OK button to save your entry. If you don’t know the code, contact your local telephone company.

Q How do I know how much money I have left in my account?

A When connected on a call, press the OK button twice.

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Q Can I connect my Yap Jack Plus to a digital PBX?

A No. The Yap Jack Plus is not compatible with a digital PBX line and may be damaged if connected to a digital PBX line. If you wish to use your Yap Jack Plus with a digital PBX phone system, you must use an analog-to-digital modem converter.

Q Will my cordless phone work with the YAP Jack Plus?

A Yes. Cordless phones are compatible with the Yap Jack Plus. Simply connect the cord to the same phone jack that you would a regular phone.

Q I’m having problems entering my user name and password with the alphanumeric key codes. What can I do?

A Please use your handy alphanumeric keyboard map found in Chapter 6, Entering Information, or in the Quick Start Guide.

Q My ISP requires me to enter the “@” symbol and the domain name when I log on. Does the Yap Jack Plus accommodate this symbol?

A Yes it does. When you are entering your ISP login user name information, just press the “1” key on the telephone keypad 2 times for the “@” symbol and 3 times for the “.” (period/dot) in the domain name.

Q Can I use a fax machine with my YAP Jack Plus?

A No. You cannot use a fax machine with your Yap Jack Plus.


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Q How do I dial a number with the Yap Jack Plus?

A There are two options: you can dial as though you are in the United States or you can use masked dialing. To call a number in New Jersey, for example, first press the @ button on the Yap Jack Plus, then dial 1-201-555-1212. To call a number outside of North America, press the @ button and then dial 011 + country code + city code + number. To find out how to use masked dialing, refer to the Using Masked Dialing section in Chapter 5, Using Other Features.

Q I use AOL as my Internet Service Provider (ISP) but it does not work with the Yap Jack Plus.

A The YAP Jack Plus will not currently work with AOL, as the device requires an ISP that utilizes Point-to-Point Protocol (PPP).

Q My Yap Jack Plus has very low audio. How can I raise the volume?

A There are two things that you should check if you are experiencing low audio on the Yap Jack Plus. First and foremost, check the volume on the phone. If the volume is still too low, press the up arrow button on your Yap Jack Plus while you are speaking until the volume is high enough.

Q Do I need a computer to use a Yap Jack Plus?

A No, the Yap Jack Plus works through a standard telephone line by dialing into an ISP. No need for a computer!


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Q If the Yap Jack Plus does not work through a computer, then how do I set it up?

A The Yap Jack Plus is configured using a telephone keypad attached to the device and the LCD screen. See Chapter 4, Configuring Your Yap Jack Plus for more information.

Q What equipment do I need to use a Yap Jack Plus?

A All you need is a standard analog telephone and an account with an Internet service provider (ISP) that works with the PPP protocol. This is the standard method of dialing in to the Internet.

Q Is the Yap Jack Plus difficult to configure; how long does it take?

A The configuration is quite simple, and initial setup can be done in five minutes or so. All you must do is follow the Quick Start Guide to set up your Yap Jack Plus Account/PIN and your ISP account information using the telephone keypad to enter the information.

Q Can I make regular phone calls without disconnecting the Yap Jack Plus?

A Yes, the YAP Jack Plus only functions when you press the @ button on the top of the box. Otherwise, you can use the attached phone as you normally do.


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Q Will there ever be any updates to the Yap Jack Plus?

A Sometimes the internal software (firmware) that runs the Yap Jack Plus is upgraded. You can upgrade easily via the Upgrade function in the main menu.

Q Does the Yap Jack Plus work internationally?

A Yes, the Yap Jack Plus will work anywhere in the world, as long as your Internet provider uses the PPP standard. (However, an international power adapter may be necessary.)

Q When I am in Stay Connected mode, and the party I was speaking to hangs up, the LCD still displays “Call in Progress.” Is there a problem?

A No, simply hang up your telephone handset to end the current call. The display will show that you are still connected, along with the connection timer display. To place another call, pick up your telephone handset, and dial the telephone number. To disconnect from the ISP, press the Menu/Exit button.

Q When I dial, the display shows “Call in Progress” but I cannot contact my party.

A It may be that you have run out of funds. Please try to make the call again, and if it does not go through, please contact your reseller/distributor to check that you have enough funds in your account to place a call.


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8 Product Specifications

Model Yap Jack Plus: YJP-01

Standards and Protocols N2P: system control protocol

PPP: standard connection to Internet provider

TCP/IP: transmission control Internet provider

Linux: operating system

G.723.1. VAD/CNG: bandwidth saving algorithm

DTMF Tone Detection and Generation: standard for touch-tone compatibility

Electrical Power adaptor: 120 or 220 VAC, 24 VDC/250 mA

Power consumption: 9W (max.)

Environmental Operating Temp: 0 to 40 C

Humidity: 10 to 90% non-condensing

Network Interface: RJ-11 telephone jack

Standards Compliance: FCC Class B part 15 and part 68

Dimensions: 5.625 x 4.75 x 1.375 in.

Weight: 198 grams

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9 FCC Information

ACTA FCC Part 68 Customer Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

This equipment uses the following Universal Service Order Codes (“USOC”) jacks: RJ11.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).

If this equipment Yap Jack Plus YJP-01 causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the

9


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telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment Yap Jack Plus YJP-01, for repair or warranty information, please contact Net2phone Inc. located at 520 Broad Street, Newark NJ (phone number: 973-438-3111). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

There are no user serviceable parts in this equipment.

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this Yap Jack Plus YJP-01 does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.


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Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.


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Yap Jack Plus User’s Guide – Index

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Index Accept Call, 7, 36 Account

Entering Account Information, 15, 42

Funds Left, 26, 85 Time Left, 26

Account Configuration Menu, 5, 42 Navigating, 42

Administration, 6 Administration Menu, 56

Navigating, 57 Advanced Setup

Navigating, 55 Advanced Setup Menu, 6, 18,

35, 54 Allow Messages , 65 AOL

Compatibility, 87 Backspace

When Entering Characters, 83 Backup ISP Menu

Navigating, 52 Basic Setup Menu, 5, 34, 38

Navigating, 40 Call

Accept Call, 3 Cost, 4, 6, 27, 59, 73 Duration, 4, 6, 27, 59, 72 Information, 25 Status, 26, 31

Call Waiting, 6, 61, 85 Block Code, 7, 21, 61 Disabling, 20 Enable Code, 7, 61

Calling Other Net2Phone Devices, 30 Receiving a Call from another

N2P Device, 32 Regular Telephones, 27

Connect Options, 6, 25, 39

Connection Time, 6, 39 Contact Info, 7 Contact Information Menu, 65

Navigating, 66 Cordless Phone, 86 Country Codes, 67 Custom Name, 4, 6, 59, 71 Custom Script, 48, 51 Default

Reset Factory Defaults, 79 Delete

When Entering Characters, 83 Device Setup Menu, 61

Navigating, 63 Dialing Mode, 7, 20, 62 Dialing Setup Menu, 57

Navigating, 58 Disconnect Mode, 25, 27, 30 Display Setup Menu, 59

Navigating, 60 DNS, 4 Email Address, 18, 65 Fax Machine

Compatibility, 86 FCC Information, 94 Frames per Packet, 4, 7, 62,

76 Interface, 11 ISP

Access, 25 Access Type, 47, 51 Backup, 4, 6, 51 Configuration, 5 Disconnections, 25 Entering ISP Information, 15 Primary, 4, 5, 47

Navigating, 49 Redial, 25, 44 Testing your Connection, 69,

78 ISP Configuration Menu, 43

Yap Jack Plus User’s Guide – Index

88

Navigating, 45 Language, 3, 5, 39

Changing the Display Language, 70

Masked Dialing, 3, 57, 58, 74 Menu

Lock Menus, 3, 7, 37, 68 Navigating, 37 Structure, 5

Menu/Exit Button, 83 Modem Country, 7, 61 Mute, 3 Name

Custom, 71 Package Contents, 8 Password

Change, 6, 69 Lock Menus, 3, 7, 56, 68 Primary/Backup ISP, 16, 17,

47, 51 PBX, 86

Prefix Dialing, 3, 44, 73, 85

Requirements System and Service, 8

Self Test, 7, 36 Serial Number, 7, 36, 77 Setup, Yap Jack Plus, 13

Device Setup, 6 Dialing Setup, 6 Display Setup, 6

Standards and Protocols, 92 Stay Connected Mode, 25, 29,

31 System Menu, 66 Telephone Keypad, 81 Upgrading

Firmware, 7, 36, 78 Version Number, 7, 36, 77 Voice Headers, 4, 7, 62, 75 Volume, 27, 87

Documents

Yap Jack Plus User Guide