Your Network Q GuaranteeYour Network Q Guarantee

As a Network Q owner, you already know the

advantages of buying your vehicle from Europe’s

number one used car brand. This Guarantee

booklet is your guide to the key benefits you can

continue to enjoy, after taking delivery of your

vehicle. Please look after it carefully.

WelcomeContents Your Network Q Guarantee features and benefits 1 Your Network Q Guarantee 3

How to claim 9

Transfer of Guarantee 11

Strict quality controlsBefore a vehicle is accepted for Network Q, it must meet stringent quality standards. It is thoroughly checked by the Supplying Retailer for bodywork, interior, mechanical and electrical condition.

Multi-Point CheckYour vehicle has undergone a rigorous Multi-Point Check, which includes a demanding road test.

Network Q Ownership PromiseThe Network Q Ownership Promise Certificate confirms that your vehicle meets Network Q’s exact quality standards and that it has been checked to verify the displayed mileage and history. More importantly, it promises an exchange vehicle (or refund if a suitable vehicle is unavailable) if any of this information is subsequently found to be incorrect. If this is the case, you must send written notification of the discrepancy to your Network Q Retailer within 30 days of taking delivery of the vehicle.

12 months / 20,000 miles GuaranteeYour Network Q vehicle is comprehensively covered for mechanical and electrical parts and labour by a 12 month or 20,000 miles (whichever occurs first) Network Q Guarantee issued by The Company.

Brakes, battery and clutch coverDue to constant use, the wear and tear of brakes, battery and clutch are rarely covered by used car warranties. But at Network Q, we think differently. We want every Network Q owner to enjoy trouble-free motoring, so we even cover the brakes, battery and clutch. The cover is very simple. If the battery fails or the friction material on the brakes or clutch requires replacing at any time within the first 12 months or 20,000 miles (whichever occurs first) of ownership, we will repair your vehicle under the terms of the Network Q Guarantee.

Car hireIf your Network Q vehicle requires guaranteed repairs for any reason, and it is not possible for those repairs to be carried out within 24 hours, you may be entitled to a replacement vehicle up to an Insignia 1.8, for up to seven days.

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Your Network Q Guarantee features and benefi ts.

European claims coveredYour Network Q Guarantee also applies to your vehicle if you are travelling anywhere in Europe for a maximum total of 60 days during the Guarantee period.

Added resale valueIf you would like to sell your Network Q vehicle privately, the benefits of the Network Q Guarantee can be transferred to the new owner (subject to a transfer fee), significantly adding to the value of the vehicle.

30 day exchangeOur 30 day exchange pledge is offered in addition to your statutory rights. If your vehicle develops a mechanical or electrical fault to the manufacturer’s original equipment within the first 30 days of ownership, and this cannot be repaired to your satisfaction, you can opt to exchange the vehicle for another Network Q vehicle of equal value on display at the Network Q Retailer where you made your purchase.

The 30 day exchange pledge is offered under the following conditions:

• If you choose to exchange your vehicle for one at a higher price, you will have to pay the difference.

• The Company must be satisfied that, apart from the faulty component, the vehicle is in the same condition as when it was delivered to you.

• If required, Network Q will appoint a qualified motor engineer to examine the vehicle to confirm that it qualifies for an exchange under the terms of the 30 day exchange pledge.

• This option is available to every Network Q owner and is free of charge. Please ask your Network Q Retailer for details or phone the Network Q Guarantee helpline on 0844 573 8010.

• The exchange must be completed within 30 days of you taking delivery of the vehicle and within 1,000 miles of the delivery mileage.

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Your Network Q vehicle is covered by a 12 month or 20,000

miles Guarantee (whichever occurs first), issued by The

Company. The Network Q Guarantee is designed to protect

you against unexpected costs and give you reassurance

and peace of mind long after you’ve taken delivery of your

vehicle. This section gives you details of what is covered by

the Network Q Guarantee and how to make a claim.

Understanding your Network Q GuaranteeThe Network Q Guarantee issued by The Company is valid for 12 months or 20,000 miles (whichever occurs first), starting from the date of delivery of your Network Q vehicle. The Network Q Guarantee also includes cover for brakes, battery and clutch.

Your Network Q Ownership Promise certificate confirms the details of the Supplying Retailer, your vehicle and your Guarantee cover. This information is also detailed within the welcome letter that accompanied this Network Q Guarantee booklet.

Please check all of the information carefully. If you have any queries, please contact Vauxhall Retailer Warranties on 0844 573 8010.

Your Network Q Guarantee.

Network Q is designed to take all the worry out of buying

a used vehicle. Each vehicle is carefully selected and

meticulously prepared before being offered for sale.

We’ll do all we can to make sure you’re satisfied with your

vehicle and our service.

If you’re not satisfied for any reason, we want to know so

we can put it right. Contact your Network Q Retailer or

The European Customer Assistance Centre:

General Motors UK LimitedThe European Customer Assistance CentreGriffin House, Osborne Road Luton LU1 3YTTel: 0845 090 2044Fax: 0191 335 6944Email: vauxhall.customerassistance@vauxhall.co.uk

Your Satisfaction.

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The Company will undertake to place the Network Q owner back into the position he/she was in immediately prior to the event giving rise to the claim. This will mean covering the repair or replacement costs of any components of the vehicle incurred as a result of a mechanical or electrical failure stated as being covered on pages 5 & 6. This is subject to your compliance with the provisions within this booklet.

Maximum claim liability Network Q Guarantee covers parts and labour costs up to the equivalent of the price you paid for your vehicle, in total. This maximum liability applies both to any single claim and to the total of all claims made – including VAT.

Components that are not covered

All mechanical and electrical components of your vehicle are covered EXCEPT those components that are listed below:

Fuel – The cleaning of fuel lines, filters, injection systems, pumps and resulting damage to covered components from the use of contaminated or incorrect grade fuel.

Electrical accessories – Any in-car entertainment units which were not part of the vehicle’s original specification, aerials (including amplifiers) of all types and telephones and associated equipment of all types.

General – • Normal maintenance services and the

replacement of such items as, but not limited to, spark plugs, plug leads, oils, filters and lubricants.

• Non-manufacturer factory fitted accessories.

• Component failure resulting from accident damage, misuse, neglect, overloading or abnormal use.

• Damage which has resulted from a failure to arrange for a fault to be rectified.

• Damage which has occurred as a result of any accessory being fitted (unless the accessory is approved by the manufacturer for use on the vehicle and fitted according to instructions provided by the manufacturer of the accessory).

• Any damage caused by frost, including damage where a lack or failure of anti-freeze has been a contributory factor.

• Any damage or losses to components that are not covered within the terms of this Guarantee.

• The gradual reduction in operating performance (wear and tear) consistent with the age and mileage of the vehicle. (Except for Battery, Brakes and Clutch).

• Wheels and tyres.

What is Guaranteed?

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• Any loss, damage or failure which occurs while the vehicle is outside the geographical territories detailed in this booklet.

• Paintwork, bodywork, glass and interior trim.

• Weather strips and body seals.

• All damage and repairs resulting from water ingress.

Additional benefits of the Network Q Guarantee

Car Hire

If you have a valid claim, you may claim reimbursement for a replacement vehicle, but not including fuel and insurance. You cannot claim for the first 24 hours that you are without your own vehicle. After this period, you can claim for a replacement vehicle up to an Insignia 1.8 for up to seven days.

You or your Network Q Retailer must obtain telephone approval directly from the Administrator before you use this service.

Any replacement vehicle must be from a bona fide hire company or Network Q Retailer.

Guarantee Extensions

Extensions to this Guarantee are available subject to eligibility criteria.

Please ask your Network Q Retailer a minimum of 30 days before this Guarantee is due to end and they will handle your request.

Guarantee Transfer

If you sell your vehicle privately you can transfer the benefits of this Guarantee to the subsequent owner or user of vehicle subject to a £25 transfer fee.

Please complete the form on page 11 of the booklet and post the complete booklet to Vauxhall Retailer Warranties.

Overseas Cover

This Guarantee will cover your vehicle while it is outside the United Kingdom in Europe for up to 60 days in total during the period of Guarantee.

If your vehicle has a breakdown in any country, which is a member of the European Union or EFTA (European Free Trade Association), subject to Guarantee cover, you will be entitled to authorise a repair by any GM/Opel Dealer. You will be required to pay the full cost of repair on completion and should submit a claim for reimbursement to the Administrator upon your return to the UK. For full details please refer to page 9 of this booklet.

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Definitions of terms used in the Network Q Guarantee terms and conditions

The Administrator Vauxhall Retailer Warranties, PO Box 744, Thornbury, West Yorkshire BD3 7WJ.

The Company (We, Us, Our) General Motors UK Limited, Griffin House, Osborne Road, Luton, Beds, LU1 3YT

Geographical Limit The United Kingdom, which includes England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man.

Europe Countries which are members of the European Union or EFTA (European Free Trade Association).

Guarantee Holder (You) The person named on the Registration Confirmation Letter.

Vehicle The motor vehicle referred to on the Registration Confirmation Letter.

Registration Confirmation Letter This is the confirmation that the Guarantee application has been accepted. When You receive the Registration Confirmation Letter, please check that it contains the correct details.

Period of Guarantee The Guarantee period appears on the Registration Confirmation Letter.

Jurisdiction Clause Any dispute concerning this Guarantee will be decided by the application of English Law.

Network Q Guarantee terms and conditions

To help You understand this Guarantee, the conditions are set out below. Please take time to read them.

1. Guarantee Holder: The Guarantee holder is the only person who is entitled to make a claim under this Guarantee.

2. Vehicle: Any claim under this Guarantee must relate to the vehicle described in the Registration Confirmation Letter.

3. Guarantee Period: The Guarantee will end at the date or mileage (whichever occurs first) shown on the Registration Confirmation Letter supplied with this booklet.

4. Authorisation: No repairs are to be commenced until authorised by Our Administrator, unless covered by the overseas cover, which may be authorised by the Guarantee holder.

5. Payment for Repairs: When a Network Q Retailer or Authorised Repairer undertakes a repair, they will obtain prior authorisation from Our Administrator and will invoice Us the cost of the repair. In certain circumstances, Our Administrator may authorise a repair by another Retailer in the UK or You may authorise a repair overseas. In either event, You may be required to pay the Retailer on completion of work and may then reclaim the cost from Us.

6. List Prices: This Guarantee does not cover costs that are more than the manufacturer’s UK retail prices for parts and the manufacturer’s UK warranty rates for labour that are necessary to repair any failed parts.

7. Invoices to Support Claims: With every claim You make a VAT receipt from a garage, repairer or bona fide vehicle hire company must be provided.

8. Inspection of Vehicle and Parts: Vauxhall Retailer Warranties reserve the right to inspect the vehicle before authorising repairs and may also arrange for parts to be examined by a claims assessor. You may be asked to ensure that a faulty part is retained for our inspection following a repair.

9. Repair/Replacement of Parts: The Company’s responsibility under this Guarantee is limited to repairing or replacing at its option any covered component(s) which prove to be defective.

10. Dismantling the Vehicle: It is your responsibility to authorise the dismantling of your vehicle. The Company will only pay for dismantling if it is part of a valid claim.

11. Design Faults and Recalls: Any damage to parts which are being recalled by the vehicle’s manufacturer or which have inherent design faults are not covered by this Guarantee.

12. Servicing and Service Records: If You do not follow the manufacturer’s service schedules, this Guarantee may not apply. When You have your vehicle serviced, You are allowed 1,000 miles either side of the specified service mileage or one month either side of the specified time

Terms and conditions.

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period, whichever comes first. A Network Q Retailer or Vauxhall Authorised Repairer or other VAT registered garage must carry out the service and receipts must be retained as Vauxhall Retailer Warranties are entitled to check the service record in the event of a claim.

13. Modifications: In the event that a modification, which was not approved by Us, contributes to a fault, We reserve the right to reject any claim You may wish to make in relation to that fault.

14. Exclusions: This Guarantee does not cover any of the following:

a) Any loss, damage or failure, which is said by a qualified engineer appointed by the administrator to have existed before the start of this Guarantee. The Supplying Retailer should rectify any such pre-existing faults before this Guarantee starts.

b) Any loss where the speedometer or odometer has been interfered with altered or disconnected.

c) Any vehicle used for hire or reward such as taxis or driving school vehicles, or any vehicle with a Gross Vehicle Weight of more than 3.5 tonnes or a vehicle used in any sort of competition, rally or racing or used in a public service capacity (e.g. police, fire, military vehicles or ambulances).

d) Any liability for death, bodily injury or damage to other property or any loss caused directly or indirectly by the claim or event which gives rise to a claim under this Guarantee.

e) Anything caused directly or indirectly by war, riot, revolution or any similar event or by vandalism, theft or attempted theft of or from the vehicle.

f) Any damage which is due to any type of accident or any act or omission that is negligent or against the law.

15. False Claims: If You make a false claim, this Guarantee will be cancelled and You will forfeit all benefits. No refund will be made in such cases.

16. Other Guarantees and Insurance: You must not use this product to recover costs which are covered by another Guarantee or any insurance policy.

17. Legal Proceedings: Following the acceptance of any claim under this cover, we will have the right to conduct legal proceedings or enter into formal arbitration on your behalf.

In doing so, we will be entitled to take action in your name. The cost of the action will be our responsibility, unless You have agreed in writing to an alternative arrangement. We will be entitled to any compensation and/or indemnity benefit obtained through these proceedings, which relate to this cover. We will also be entitled to costs of this action, if they are assigned to You. Any dispute over this Guarantee will be settled under English Law.

18. Administrators: Vauxhall Retailer Warranties is authorised by GMUK to act as their agents in relation to this Guarantee. They manage and administer all issues relating to the Network Q Guarantee. All claims and correspondence should be submitted to them at the following address: Vauxhall Retailer Warranties, PO Box 744, Thornbury, West Yorkshire BD3 7WJ.

19. Invoices: All invoices for repairs should be made out to General Motors UK Limited c/o Vauxhall Retailers Warranties.

20. Cancellations: You have the right to cancel this Guarantee within 14 days of receiving this booklet and Registration Confirmation Letter. Should You wish to cancel within this period please contact the Supplying Retailer.

Excluded vehicles The following vehicles are not eligible for the Network Q Guarantee:

General • Cars used for hire or reward (e.g. taxis, self-drive hire,

driving school vehicles, etc).• Cars used for motorsport.• Commercial vehicles over 3.5 tonnes GVW.• Military vehicles.• Police, ambulance and fire service vehicles.

Specific Models (including but not limited to) Ascari KZ1, AC, Audi S Models, Aston Martin, Bentley, BMW M Series, Bristol, Bugatti, Caterham, Daimler, De Tomaso, Dodge SRT10, Ford GT, Ferrari, Ford Galaxy, Gumpert Apollo, Honda NSX, Invicta, Jensen, Lamborghini, Lister, Lotus, Mazda RX7 & RX8, Marcos, Maserati, Maybach, McLaren, Mercedes Benz (S Class), Mitsubishi Evo Series, Nissan 350Z & Skyline Models, Noble, Pagani Zonda, Porsche, Rolls Royce, Subaru Turbo Models, TVR, Toyota Supra, VW Phaeton, Volvo T and R Models, Westfield, all non GMUK 4x4 models, and kit cars.

The Administrator reserves the right to amend this list without prior notification.

Repairs in the UK

Should it be necessary to make a claim under the terms of this Guarantee, simply return your vehicle to your Supplying Network Q Retailer or any other Network Q Retailer or a Vauxhall Authorised Repairer. Your Network Q Retailer will be responsible for obtaining prior authorisation from Vauxhall Retailer Warranties who will handle your claim on behalf of General Motors UK Limited.

Claims Department Number: 0844 573 8010

No repairs are to be commenced until authorisation is given.

Repairs in Europe If it is necessary for a repair on your vehicle to be completed in Europe you will not require authorisation from us. In the event that the fault is covered by this Guarantee we will reimburse the cost of repair following your return to the UK. In this event please contact the Customer Services Department on 0844 573 8010 for instructions on how to proceed. If your claim is valid, you will be reimbursed in pounds sterling at the prevailing rate of exchange on the date the repair was completed. The maximum we will pay is

the equivalent UK rate for labour charges and manufacturer’s list prices for parts at the date of your repair.

Upon completion of repair All authorised Guarantee claims and associated correspondence should be sent to: Vauxhall Retailer Warranties, PO Box 744, Thornbury, West Yorkshire BD3 7WJ.

Note: Claims invoices must be received by the Vauxhall Retailer Warranties’ Claims Department within 30 days of the date of completion of the repairs; otherwise they may not be accepted. Claims invoices received beyond this date will be subject to review in terms of the reason for delay and it will be at the Administrator’s discretion to accept such claims.

Troubleshooting Network Q Retailers aim to handle your claim quickly, fairly and efficiently. If, for any reason, you are not satisfied with the way your claim is handled, please contact Vauxhall Retailer Warranties on 0844 573 8010.

How to claim.

Complaints and arbitration Although we aim to please, things can sometimes go wrong. We would rather you told The Administrator if you are not completely satisfied with how your claim has been handled and therefore you should contact: Administration Manager, Vauxhall Retailer Warranties, PO Box 744, Thornbury, West Yorkshire BD3 7WJ.

This Guarantee conforms to the Society of Motor Manufacturers and Traders (SMMT) Vehicle Protection Code of Practice.

The address of the SMMT is as follows:

Vehicle Protection Code Conciliation Service, PO Box 44755, London, SW1X 7WU. Telephone: 0870 751 8270.

Claims Department Number: 0844 573 8010

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Request for Transfer ofNetwork Q Guarantee.

Part A (To be completed by current owner) I certify that the vehicle was sold and purchased privately on and I wish to transfer the benefit of this Guarantee to the New Owner.

New Owner details

Title Initials Surname

Address

Postcode

Email

Vehicle details

Registration No. Mileage on Date of Transfer

Tel. No. of New Owner

To the best of my knowledge and belief the vehicle has been serviced to date in accordance with the Manufacturer’s service recommendations.

Signature of Current Owner Date

Part B (To be completed by the New Owner)

1. I have read and fully understood the contents of the Guarantee booklet and agree to be bound by the terms, conditions and restrictions of the Guarantee.

2. I certify that, to the best of my knowledge and belief, the details given in Part A are correct.

3. I understand that the Guarantee will not be transferred to me until such time as I am notified by Vauxhall Retailer Warranties that they have accepted this request for transfer. Upon transfer I will take the place of the former owner as the Guarantee Holder under the Guarantee.

4. I enclose my cheque for £25 payable to Vauxhall Retailer Warranties.

5. Then send complete booklet and cheque to Vauxhall Retailer Warranties, PO Box 744, Thornbury, West Yorkshire BD3 7WJ.

6. This should be completed within 28 days of sale.

Signature of New Owner Date

General Motors UK Limited will store this information about you now and in the future for marketing purposes including telemarketing, market research and tracking of sales data. General Motors UK Limited may also disclose this information within its international group of companies (GM Group) and its retailers and other organisations acting on General Motors UK Limited’s behalf for the above purposes. If you prefer this not to happen please tick here q and return this form to us. General Motors UK Limited may wish to contact you in the future by email. Please tick here if you would like to receive information in this way q.

Notes.

Every effort has been made to ensure that the contents of this publication were accurate and up-to-date at the time of going to press (June 2009). However, Vauxhall Retailer Warranties reserves the right to make modifications at any time. Modifications will be notified to Network Q Retailers at the earliest opportunity; please consult your local retailer for the latest information.

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