YOUR PRIVACY IS PROTECTEDat CIBC Private Investment Counsel

At CIBC Private Investment Counsel, an important part

of our commitment to providing you with service

excellence is our respect for your right to privacy.

As a member of the CIBC group of companies, CIBC

Private Investment Counsel subscribes to, and upholds

the CIBC privacy policy described in the “Your Privacy is

Protected” brochure. That brochure is available from

your Investment Counsellor or through the Privacy and

Security link that appears on most pages of the CIBC

web site at www.cibc.com.

“Your Privacy is Protected” also outlines the steps to

follow when you have concerns or a complaint

regarding how your business at CIBC is handled. This

supplement to “Your Privacy is Protected” outlines

how you may resolve complaints or concerns at CIBC

Private Investment Counsel.

Resolving your concerns and complaintswith CIBC Private Investment Counsel

We are committed to upholding the CIBC privacy policy.

If you have any questions or complaints about how we

are living up to the policy, let us know right away.

Step 1: Contact Your Investment Counsellor

Step 2: Contact the CIBC Private Wealth Management Associate Vice-President

If your Investment Counsellor is unable to provide

you with the information you need, or if you are not

satisfied with their response, please speak to the

Associate Vice-President in the region you do business.

They can be reached by calling:

British Columbia: 1-877-681-8688

Alberta: 1-800-821-3193

Ontario and

Eastern Canada: 1-877-363-5620

Quebec: 1-866-311-0113

Step 3: Contact CIBC’s Integrated Business Control Services

If you are not comfortable discussing the issue with

your Investment Counsellor or the Associate Vice-

President, or if a problem is not resolved to your

satisfaction, you can contact CIBC’s Integrated Business

Control Services Group:

Phone: (416) 980-4822

Fax: (416) 304-5043

If by fax, be sure to include:

• Your name;

• Your address or email address where you

prefer to be reached;

• If you prefer, fax number with area code;

• The nature of your complaint; and

• Details relevant to the matter and with whom

you have already discussed the issue.

Step 4: The CIBC Ombudsman acts on your behalf

If your concerns have still not been resolved to your

satisfaction, feel free to contact the CIBC Ombudsman:

Phone: 1-800-308-6859

Fax: 1-800-308-6861

Email: ombudsman@cibc.com

Write to : CIBC Ombudsman

P.O. Box 342,

Commerce Court

Toronto, Ontario M5L 1G2

The CIBC Ombudsman’s Office will acknowledge your

complaint. Then, providing legal action has not

been taken on the matter, the CIBC Ombudsman

immediately goes to work. In most cases, you will

receive a response within ten working days.

If the above steps fail to resolve your concern

you may also contact the Office of the Privacy

Commissioner of Canada:

Place de Ville

112 Kent Street, 3rd Floor

Ottawa, ON

K1A 1H3

Call toll free at 1 800 282-1376.

www.privcom.gc.ca

CIBC Private Wealth Management consists of services provided by CIBC and its subsidiaries. The CIBC Logo and “CIBC For whatmatters.” are trademarks of CIBC. CIBC Private WealthManagement is a registered trademark of CIBC.

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