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Intelligent. Proactive. Secure.
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Capitalize on new service delivery opportunities and increase operational efciency. AccelOps monitoring solution cuts through operation
silos and disparate infrastructure technologies to enable service reliability and SLA assurance with end-to-end visibility and actionable
intelligence. Delivered as virtual appliance software or Software-as-a-Service (SaaS), AccelOps offers enterprises and services providers a
highly automated, fully integrated and cost-effective means to monitor data center, network infrastructure and cloud environments.
Service Reliability Challenges
Enterprises and service providers must expand their service offerings and address SLA compliance while improving efciency. At the
same time, the complexity of their growing data centers, with multiple customers/divisions and technologies spread across on-premise
off-premise and cloud platforms, makes gaining operational oversight, pinpointing issues and coordinating responses challenging.
With dynamic hosting and cloud computing, new network, server, VM and applications can be provisioned or changed dynamically an
at various time periods. Given automated resource provisioning, it is also difcult to foresee the amount of capacity that will be require
to monitor metrics, events, operations and status data — all of which takes considerable processing power to mange virtual and cloud
environments. Failure to handle and cross correlate this critical data puts organizations at operational risk and possible contractual
liability. IT organizations and service providers require an integrated, dynamic and cost-effective IT management solution — one that
avoids paying for excess capacity, adding procurement costs and increasing administrative overhead.
AccelOps offers a more integrated, comprehensive and cost-effective means to assure service commitments and optimize resources tha
overcomes the integration complexity, time-to-value, scalability and high TCO of legacy tools, open source and modular infrastructure
monitoring approaches. With AccelOps, organization can:
+ Efciently monitor data center infrastructure and optimize service levels; centralize operational oversight across IT
functional domains, as well as understand application and infrastructure component relationships to effectively track and enhance
service delivery and quality
+ Manage change; understand and verify changes made to resources, assure conguration integrity, optimize consolidation
opportunities and anticipate the business impact due to changes
+ Quickly nd the root cause of an issue or problem (MTTR); pinpoint and triage infrastructure and service disruptions,
degradation and faults faster, with fewer resources, and with immediate diagnostic details
+ Optimize dynamic virtualized resources; reconcile and control VM sprawl, identify and resolve resource contention issues,
reduce excessive VM movement, and analyze sophisticated problems
+ “Operationalize” security and automate adhering to compliance mandates; extend SOC and NOC agility, map
requirements to operational controls, and reduce reporting and audit expenditure
+ Maintain monitoring performance and capacity; easily scale-out infrastructure monitoring capabilities to handle the new a
burst operational data generated from dynamically provisioned environments.
Integrated Data Center Monitoring and Service-Oriented Management
AccelOps provides a single pane of glass to monitor data center, network infrastructure and cloud environments across performance,
availability, security and change management from a business service perspective. The result offers IT organizations the benets of:
end-to-end visibility, service intelligence, efcient root-cause analysis, reduced MTTR and operational efciency. The AccelOps platfo
puts the “who, what, why, where, how and when” details at the operator’s ngertips with unparalleled depth, breadth and value.
+ Business Service Management / Service Level Management
+ Performance Management / Network Behavior Analysis
+ Application Monitoring / Availability Management
+ Security Information Event Management
+ Virtualization and Cloud Management
+ Automated CMDB/ Change Management
+ Event / Log consolidation and cross-correlation
+ Network visualization and enterprise search
+ Identity and location management with directory service integration
+ Compliance and operational reporting automation
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T Prblm
+ Achieving service levels with reduced
budget, staff and resources
+ Difcult to quickly and accurately map
infrastructure and monitor changes
+ Reactive IT, break-t environment
+ Inefcient root-cause analysis that
consumes resources and lengthens MTT
+ Unwieldy to baseline, improve and brid
DC, VM and cloud infrastructures
+ Operational silos that result in diminish
service visibility, controls and reliability
+ Disparate IT tools that propagate
operational silos which contributesto operational inefciency and adds
operational costs
+ Loosely integrated, cumbersome and
expensive IT management suites
T Sluti
+ Integrate core data center monitoring,
alerting, investigation and reporting
capabilities across infrastructure
technologies and IT functional domains
+ Centralize, normalize, cross-correlateand manage diverse health, performanc
event/log and security data
+ Automate infrastructure discovery,
CDMB/change mgmt., service denitio
business service tracking and proof of
compliance
+ Proactively identify, visualize, collabora
on and efciently assess data center iss
+ Accelerate time-to-value with built-in a
extensible dashboards, reports and rule
mapped to best practices
+ Deliver an easy to use, integrated and
scalable monitoring platform as a virtua
appliance software or Software-as-a-
Service (SaaS)
Fcus Qulity, Uptim d ecicy —
Istd systms d tclgy
acclops utmts dt ctr, twrk d clud-bsd mitrig rm 360° srvicprspctiv, istd t trditil wy s tclgis d systms.
AccelOps offers an integrated and service-oriented platform for the collection, monitoring,
analysis and detailed reporting on all performance and IT/event log data that cuts through
networks, systems, applications, virtualization and technology boundaries. It is delivered as a
Virtual appliance or as Software-as-a-service to offer customers implementation exibility and as
needed scale.
The platform efciently collects, processes and stores massive volumes of operational data, such
as congurations, logs, network ow, events, VMs, application response, identity, directory
services, and user activity from diverse sources in an IT environment, and analyzes the data in
real-time and historically to yield comprehensive data center and cloud service oversight.
AccelOps presents a holistic view into the health of your network, systems, applications and
virtual environments through an intuitive, dynamic web 2.0 GUI. The solution not only monitors,
trends and proles performance and availability statistics, but also correlates conguration
changes, hardware status, system processes and capacity, application response, VM movement
and security events for immediate insight into operational baselines, application outage and
degradation, resource usage, incidents and anomalous activity.
With automated service mapping functionality and advanced cross-correlation, AccelOps
identies sophisticated issues and provides actionable intelligence to know: where an issue is
occurring within an IT service, in what IT functional domain a problem exists, how a problem
with a specic component affects different IT services, and the impact to SLA/service delivery.
[ Integrated Data Center and Cloud Service Monitoring Platform ]
BusinessServices Email
Network Security
OperationalIntelligence
Change & ConfigurationManagement (CMBD)
Asset Management
Application PerformanceManagement
Identity, Access &Location Monitoring
Security & BehaviourMonitoring
Service toApplication Mapping
Root CauseAnalysis
Business Alignment
Reporting
Operational Oversight
Discovery, Correlation, Consolidation
and Event Monitoring
Governance& Compliance
CapacityPlanning
Service LevelAgreements
Applications Users Servers Other
WWW CRM ERP SAP UC
CxO&
Directors
Operations&
Engineering
IncomingData
Virtualization Management
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Question
How do you efciently monitor changes,
performance trends, application response,
user access and activity, system faults and
security incidents, physical and virtual
resource utilization, and compliance policie
in order to meet service expectations and
measure business service improvement?
Answer
Manually obtain network, device, system
and application conguration details and
baseline your infrastructure. Have IT staff from different departments exert resources
to associate components, dependencies and
metrics in order to dene services and servi
levels. Try to capture, normalize, trend, stor
and maintain all congurations, transaction
directory objects, primary and secondary
logins, and infrastructure events from all
sources. Coordinate IT staff and spend time
ltering the noise and analyzing the isolate
ops data using a variety of tools. Figure out
real anomalies, faults and incidents, and
attempt to resolve issues according to servi
level priority. Manually assess the business
impact of a change or correction. Record
all observations to support internal audits,
operational reports and compliance validat
Repeat often — or deploy AccelOps.
acclops advtgs
+ 360 degree root-cause analysis to assess and resolve complex issues for service availability,
performance, security, change and compliance, with location and identity tracking
+ Extensible knowledgebase of rules, dashboards and over 1000 report templates mapped to
best practices
+ Consolidated, Web 2.0 Console provides interactive and customizable means view
dashboards, respond to incidents, examine event objects and attributes, investigate issues,
generate reports, administer rules and manage the system.
+ Agent-less infrastructure discovery, monitoring and trending including virtual systems
+ Automated application-to-infrastructure business service mapping
+ Change tracking and validation with auto-populating CMDB and interactive topology maps
+ Event/log management, consolidation and correlation spanning network, system,
application, VM, security, directory, access, identity, location and physical sources
+ Business service change detection, prioritization, resolution analysis, trending and impact
Network behavior analysis, availability, performance and security information management
+ User monitoring; identity, login, class, location, wireless and mobile device (PDA/iPhone)
+ Directory service integration and vulnerability assessment integration
+ Network behavior analysis, system resource proling and availability management
+ Comprehensive Security Information Event Management and compliance automation
+ Dynamic VM oversight: cross-correlate hardware, storage, VM, v-Switch, VLAN, guest host
and application relationships, contention, movement and issues
+ Application performance management with process and synthetic transaction monitoring
+ Real-time and historic search with iterative ltering and convert to report / widget feature
+ Clustered, virtual appliance architecture to readily scale-out performance and gain unlimited
online data analysis.
AccelOps helps automate each part of the service management lifecycle to improve service
reliability and quality. Through an innovative service carousel, interactive incident tables and
topology maps, easily customizable dashboards, intuitive search and powerful rule features,
AccelOps benets the entire organization — enabling team collaboration, IT functional group
monitoring, as well as individual specialized focus.
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IT Dmi Dsbrd – Scurity Strmli Ivstigtis d Rprtig
autmtd IT / Busiss Srvic Mppig
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Protected Investment
AccelOps gives organizations the exibility
to purchase the Performance and Availabili
Module, the Security Information Event
Management module, or both as an “all-in-
one” platform. Our convenient subscription
licensing allows you to select the model
you need today with the convenience to
easily upgrade capacity. The subscription
includes on-line technical support, telephon
support, updates and upgrades. AccelOps’
elastic monitoring capacity leverages our
clustered, virtual appliance architecture to
cross-correlate and manage new and burst
operational data on the y without requirin
to buy, deploy and maintain excess capacity
— supporting virtual and cloud-provisioned
environments.
autmtd Discvry, Srvic Diti d alytics
AccelOps breaks down existing management silos and makes IT service management tangible,
effective and maintainable. Administrators can quickly dene logical business service groups
within AccelOps. Simple select an application or device, and AccelOps presents the relevant
systems and infrastructure to deliver that service. AccelOps monitors the dened service, which
dynamically inherits each respective component’s monitoring prole and key performance
indicators (KPI’s). Operators can apply additional service level attributes to any dened service.
The pragmatic, service-oriented approach links the infrastructure directly to business and
business services. Armed with this on-going operational intelligence, AccelOps rapidly pinpoints
the cause of a IT/business service issue or how a component problem impacts multiple services.
AccelOps continuously discovers, baselines and monitors your environment using standard,
secure and vendor-specic protocols such as: SNMP, Syslog, network ow, WMI, MS-RPC, Cisco
SDEE, Checkpoint LEA, JDBC, JMX, VMware VI-SDK, HTTPS, IMAP, IMAP over SSL, POP3,
SSH, and Telnet– without requiring agents. The system supports a broad number of popular and
custom sources spanning network devices, systems, security, applications, directory services,virtualization, and even physical and environment controls.
acclops Virtul applic (-prmis stwr)
Appliance usability and integration ease + software deployment and scale
AccelOps Virtual Appliance software gives you the best of both worlds — the simplicity, built-for
purpose performance and immediate implementation benets associated with appliances and
the software means to readily extend performance capacity and distributed coverage. AccelOps
Virtual Appliance is offered as a ready-to-run, turnkey datacenter and IT service management
solution running as a guest host on a VMware server. This approach leverages the resource
allocation and high availability features of the VMware platform. The optimized operational event
data repository supports local, NFS and SAN based storage.
AccelOps provides on-demand scalability with clustered, virtual appliance architecture. Cluster
members can be readily added to enhance performance and gain unlimited online data analysis;
avoiding the added cost to procure, deploy and maintain complicated, multi-component
approaches.
acclops Stwr-s--Srvic (SS)
No CAPEX, Pay-as-Use OPEX, Scale-as-Needed
AccelOps Software-as-a-Service (SaaS) offers immediate use — simply download and install
the AccelOps SaaS on-premise client… it’s that fast, that easy, that integrated and that efcient.
AccelOps SaaS provides local operational data capture with a cloud service offering high
performance data processing, continuous system monitoring and enterprise-grade storage. SaaS
is identical to the on-premise solution and is fully customizable. SaaS security features include:
SLA-guaranteed service availability, SAS70-2 certied physically secure site, authenticated
access, encrypted data transmission, perimeter and network security, data segregation, role-based
access controls and snapshot technology. Remove the capital expenditure and administrative
burdens from the purchase equation. SaaS subscription offers continuous service availability with
operational data analysis and online retention, maintenance and support.
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FeaTUReS BeneFITS
Cmprsiv Dt ctr Mitrig Itgrts CMDB, BSM, Ba, aPM, SLa, SIM, IaM d vt/lg mgmt uctis t prvid listic irstructur
mitrig, lrtig d rprtig, s wll s srvic-ritd mgmt.
Itgrtd Pltrm Fully itgrtd pprc vrcms cumbrsm tl prtli, srwr d lgcy systm dplymt, implmtti d
mitc xpditurs, s wll s prtil dt rdudcy.
Virtul applic r SS Flxibl ms t tril, prcur, dply d scl wit lw TCo, mil Cpex, py pr us d -dmd cpcity.
aut-discvry d agt-lss Discvrs t irstructur d ctiuusly trcks d bslis cgurtis, vts, lt, rltisips d srvics r
sy dplymt, rducd mitc d rpid rsults — witut rquirig gts mitrd dvics.
autmtd CMDB Rdily ppults, mitis d lyzs cgs, CI bjcts d srvic cgs icludig virtul systms r icidt rsps
rt-cus lysis, cmplic, cslidti isigt, d srvic ctrls.
applicti t Irstructur Srvic Mppig accurt d xpditd srvic diti wit rltisips, dpdcis, mitrd ttributs d srvic lvls.
evt/Lg Crss-Crrlti wit
Idtity d Lcti
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360 Dgr Rt Cus alysis Puts cmprsiv d rlvt srvic d cmpt lvl dtils rdily t t prtr’s grtips.
Busiss Srvic Mgmt autmts srvic-lvl ctrls d cs IT rspsivss t msur, mt d imprv srvic qulity d rlibility.
ntwrk Bvir alysis (nBa) Mitr twrk rsurc csumpti, ults, ttcks d mlus ctivity trsltd it ctibl msurs d busiss trms.
avilbility d Prrmc Mgmt Mitr, lrt d trd systm d pplicti uptim, dgrdti, rsurc csumpti, icidts d ctivity.
Scurity Irmti evt Mgmt Cptur, ltr, crrlt, trck d prst prtit scurity icidts t rduc is, imprv icidt rsps d rtiy
cmplic wit built i xcpti d ptc mgmt.
applicti Prrmc Mitrig Cmbis prcss mitrig d d usr prrmc mitrig vi syttic usr trsctis t idtiy pplicti
prrmc d rsps issus — sips wit dsbrds r VoIP, mil, dtbs, VM, IPSLa d mr.
Virtulizti Mgmt Crss-crrlt VM, rdwr, strg, v-Swit d VLan lyrs wit gust st d pplicti lyrs t idtiy issus, pipit
rt-cus, s wll srccil d ptimiz virtulizd rsurcs
Usr activity Ctrl Mitr idtity, primry d scdry lgis, utticti d usr ctis t rirc ccptbl us plicy, ddrss
itrl trts, cptur cg dtils, d srv s rcrd usr cti.
Dymic LDaP / aD Itgrti Mitrs d irits currt LDaP/aD bjct cgs i CMDB wic cs uditig d ccss uctis, s wll s src
dsbrds, rprts, mtrics d lytics.
Itrctiv ntwrk Visulizti Lyr-2 d Lyr-3 twrk tplgy mppig wit icidt d busiss srvic vrlys, ltrig, lcti d drill-trug
dtils t supprt istrumtti, cllbrti d ivstigti.
extsibl Kwlgbs extsiv kwldgbs ruls, dsbrds d vr 1000 rprt tmplts mppd t bst prctics. acclrts tim-t-
vlu wit t ms t sily crt r custmiz lytics t mitr d rprt y itm itrst.
Trubl Ticktig Cs mgmt t crdit icidt rsps, ivstigtis d ssigmt sttus mg acclops usrs.
Ric Itrt applicti Ituitiv, dymic d custmizbl dsbrds, lytics, mtrics d srvic mgmt cvyd trug wb 2.0 GUI.
Brd, agil Dvic Supprt Supprts ppulr dvic surcs d itgrti prtcls t s itgrti witut rquirig gts — supprts w d
custm surcs witut vig t updt t bs sluti.
Pwrul alytics egi Lyr-7 itlligt, ig-spd lytics supprts built-i d xtsibl ruls. GUI rul ditr wit ull Bl lgic d 380+
ttributs bl ulimitd mitrig d lysis cpbility.
etrpris Src Rl-tim d istric src supprtig Ggl-lik r-rm txt src, structurd src wizrd, ltrig d grup-by
turs crss rw, rmlizd d icidt dt.
optimizd ops Dt alytics d
hybrid evt Rpsitry
allws r lgr-trm, li rtti ly limitd by ddrssbl strg wit rducd strg cpcity rquirmts, ig-
spd src, sclbl prrmc d DBa rquird.
Scur Systm Cdc wit rdd systm, RBaC, multi-tt, cryptd dt trsmissi, d SaS70-2 uditd SS cility.
Intelligent. Proactive. Secure.
Do more, control more and save more — accelerate operational visibility and service reliability by visiting www.accelops.net .
Itgrtd Dt Ctr d Clud Mitrig
© 2011 AccelOps, Inc. All rights reserved. AccelOps, AccelOps Logo, OpsBridge and OpsAdvisor are trademarks of AccelOps, Inc. Other
names mentioned may be trademarks and properties of their respective owners. All specications may change. AOLB122010