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Business, Management and Finance NNW
BSB30115
Certificate III in Business
2018 Course Information
North
Version 2
Business Administration & Management
General Information ....................................................................................................................................................................................... 3
RT
O co
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Table of Contents
What is expected of a Certificate III learner? ..................................................................................................................................... 3
Entry requirements .................................................................................................................................................................................... 3
Pathways into the Qualification .............................................................................................................................................................. 3
Pathways from the Qualification............................................................................................................................................................. 4
Course duration ......................................................................................................................................................................................... 4
Class based enrolment .............................................................................................................................................................................. 4
Competency based training ..................................................................................................................................................................... 4
Enrolment..................................................................................................................................................................................................... 4
Enrolment Costs and Concessions applying in 2018 ......................................................................................................................... 5
Important information in relation to fees: ........................................................................................................................................... 5
Qualification Enrolment Fee and the Learning Resource Fee: ........................................................................................................ 5
Withdrawal Process: ................................................................................................................................................................................. 6
Recognition of Prior Learning ................................................................................................................................................................. 6
On Campus Study/Off Campus Study ................................................................................................................................................... 6
Learning Resources .................................................................................................................................................................................... 6
Downloading Office 365 for study at home ........................................................................................................................................ 6
Work Presentation .................................................................................................................................................................................... 7
Assessment information ........................................................................................................................................................................... 7
Units of Competency ................................................................................................................................................................................ 7
BSBWHS302 Apply knowledge of WHS legislation in the workplace .......................................................................................... 9
BSBWOR301 Organise personal work priorities and development ............................................................................................. 9
BSBDIV301 Work effectively with diversity ........................................................................................................................................ 9
BSBITU303 Design and produce text documents .............................................................................................................................. 9
BSBITU202 Create and use spreadsheets .......................................................................................................................................... 10
BSBITU302 Create electronic presentations .................................................................................................................................... 10
BSBITU306 Produce business documents .......................................................................................................................................... 10
BSBITU301 Create and use databases ................................................................................................................................................ 10
BSBITU305 Conduct online transactions ........................................................................................................................................... 10
BSBPRO301 Recommend products and services ............................................................................................................................. 11
BSBCMM301 Process customer complaints ...................................................................................................................................... 11
FNSACM301 Administer financial accounts ........................................................................... Error! Bookmark not defined.
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General Information
BSB30115 Certificate III in Business reflects the role of individuals who apply a broad range of competencies in a
varied work context using some discretion, judgment and relevant theoretical knowledge. They may also provide advice
and support to a team.
Job Roles
Customer service officer
Clerical officer
Data entry operator
Payroll officer
Word processing officer
Filing clerk
Your study will develop an understanding of the principles and practices of business operations within organisations,
including use of computer applications in a business context and developing a range of business skills.
If you consider you have minimum workplace skill, knowledge or experience, this is a great way to gain employable
business and office skills that could lead to employment or a traineeship. It is also an ideal program for anyone to gain
up-to-date office skills to assist them to re-enter the workforce or continue to further study. If you have no previous
skills and knowledge in a business context, it is recommended that you commence with BSB20115 Certificate II in Business.
What is expected of a Certificate III learner?
At this level, you should be able to:
Demonstrate some theory and practical skills in a range of areas
Take responsibility for your study and meeting designated timelines, including completion of work outside of
designated class time. Please note: You will have to complete work outside of class time.
Apply solutions to a variety of predictable problems
Perform a range of tasks using some discretion and your own judgment
Interpret available information, using discretion and judgment
Take responsibility for your own outputs in work and learning
Take limited responsibility for the output of others if team activities are involved
Entry requirements
The following are underpinning requirements to be successful in your study in Certificate III in Business:
Basic literacy, language (reading) and numeracy ability
Basic business skills and knowledge
Competence in basic computer usage, including the keyboard, as well as using the internet
Access to a computer running standard business software and reliable internet connectivity
A Suitability Assessment will be undertaken by participants to ensure each person has the basic skills required to succeed
in this course. If you need to improve these skills, we will recommend suitable training to undertake prior to commencing
this certificate.
Pathways into the Qualification
Preferred pathways for candidates considering this qualification may include BSB20115 Certificate II in Business, other
relevant business study or a related employment history.
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Pathways from the Qualification
BSB40215 Certificate IV in Business, or a range of other Certificate IV Qualifications.
Course duration
Either part-time or full-time enrolment is available – your study must be completed within the required timeline.
Class based enrolment
If you have enrolled to study in class, you will be expected to attend the classes for the units you have enrolled in, as per
the class timetable. Attendance at classes will help you stay on track with your learning and complete assessments in a
timely manner. The teacher will be available to assist you in your learning. If you are unable to attend class because of
illness or other unavoidable issues, please notify the teacher by email or phone to discuss your study.
Competency based training
Certificate III in Business is offered under the Business Services Training Package and is competency based – that is; - the
ability to perform something to an agreed standard. Learning and assessment involves completion of activities, assignments
and knowledge activities. To further enhance your skill level you should consider accessing voluntary work placement
opportunities - talk with your teacher for more ideas on this.
Enrolment
The enrolment process with TasTAFE requires the completion of several forms. This includes:
o Student Details Form
o Course Selection Form
o A career pathway plan and training subsidy form. You are also required to provide proof of identity and
evidence of concession – if applicable.
The enrolment process will also include participating in a Literacy, Language (reading) & Numeracy Skill
Indicator Assessment. This requirement is designed to ensure you are provided with the most appropriate study
and learning pathway to achieve your qualification goals.
To enrol with TasTAFE, you must have a USI (the Australian Government requires all students to hold a unique
student identifier (USI) - visit www.usi.gov.au to create your USI.
Once enrolled, you will be provided with a Username, Password and relevant information allowing you to access
course work. This process can take up to 48 hours. Your 2018 enrolment will be processed on or after the
16 January 2018.
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Enrolment Costs and Concessions applying in 2018
There are various levels of fees generally applying to students wishing to enrol.
Entitled Fee Rate – A student eligible for the Entitled fee rate must satisfy certain conditions:
o An Australian or New Zealand citizen; or
o A permanent resident of Australia; or
o Hold a state sponsored visa on a pathway to permanent residence; and
o Must reside or work in Tasmania; and
o Be of working age (16-65)
o Has not completed a Certificate III or higher qualification in the past five years
Concession – Students may be eligible for a concession if:
o They are receiving a Centrelink allowance such as Newstart, Youth Allowance,
Disability Support Pension, a Pension, Austudy or Abstudy
o They are listed on a current Centrelink Card as a dependant
A concession requires the student, or parent with a dependant student, to present one of the following:
Pensioner Concession Card; (Includes PPS, CAR notation);
Veterans Affairs Concession Card;
Evidence verifying receipt of either Austudy/Abstudy or Youth Allowance
Health Care Card.
Important information in relation to fees:
Concession does not apply to or include Learning Resource Fees.
Upfront payment can be made by EFTPOS, credit card, cash or cheque.
Alternative payment options by Instalment Plans can also be accessed.
Sponsorship may be applicable for fee payment through agreement with a relevant sponsor, such as a Job Network
Agency or employer.
If you withdraw from the course prior to completing a unit or undertaking 20% or more of the course (the advised
Census date), you may be eligible for a refund of the fees.
Further information on fee payment eligibility and options can be discussed with your enrolling teacher.
N.B. You can discuss fees and payments, including our refund policy, prior to enrolment or further information is available
at: http://www.tastafe.tas.edu.au/future/fees-and-payments/
Qualification Enrolment Fee and the Learning Resource Fee:
The enrolment fee (GST free) for the Certificate III in Business is shown below:
Entitled Non-entitled Annual Concession –
Entitled
Annual Concession –
Non-entitled
$1113 $1335 $310 $370
Plus Other Fee: Learning resources: $180 (GST included)
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Withdrawal Process:
There is a withdrawal period which is clearly printed on the student Confirmation of Enrolment Form issued following
completion of enrolment. If the student wishes to withdraw within this period, the student must initiate the withdrawal
process with a teacher. The preferred method is through email advising the teacher they wish to withdraw from the
Course. However, if the request is made after the withdrawal date or following successful completion of a unit within
this period, the student may still initiate a withdrawal from the course, but will be required to pay the associated enrolment fee.
When a student has not participated for a period of 6 weeks without any contact, the teacher will then record a withdrawal.
Recognition of Prior Learning
If you have skills and experience to meet all the competencies of any units and can demonstrate/document that
competency, then you may apply for recognition of prior learning. Please talk to the enrolling teacher for more
information.
On Campus Study/Off Campus Study
Learning support is provided throughout this course, as per the timetable for the class based enrolment. A
teacher/facilitator is available to assist you reaching your learning goals. You are expected to show some independence in
your learning. Your teacher is available to provide advice, but ultimately you are the one who needs to make time to
complete your goals and this will require additional study outside of the designated class times. Your study will have
agreed deadlines for completion of tasks and it is your responsibility to ensure you meet these deadlines.
Learning Resources
To complete this qualification, you must have access to: a computer,
a personal email address
an internet connection and have Microsoft Office installed.
If you are studying on-campus, these resources are provided for you. If you chose to study off-campus, it is your
responsibility to provide or find access to these resources.
Catapult eLearning access provides an online learning and assessment model – following commencement of your study, you will receive a username and password.
Watsonia Resources are used for the computing units – the learning and assessment resources are accessed
through the TasTAFE online learning platform, Canvas. It is also important to regularly check the Canvas platform for information provided from your teacher.
Downloading Office 365 for study at home
Go to: office365.education.tas.edu.au
Log in with your TasTAFE student information - this is in the following format:
Select ‘Install now’ and follow the prompts
If you require further assistance, please visit one of our regional Libraries with your device and our library staff
may be able to provide advice.
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Work Presentation
Consider how you should present work to meet workplace standards. This means that work is to be word-processed,
proof-read and formatted in a professional manner. Work involving the completion of forms and/or including calculations
should be accurate and completed according to instructions. Consider the grammatical structure of sentences and
paragraphs. Literacy and numeracy support is available at TasTAFE regional campuses and may also be available through
LINC services in your area if you chose to study off-campus.
Assessment information
Assessment will be included within the course, but may require some additional work to meet the evidence requirements
of the unit. For example, a voluntary work placement will provide evidence of you applying business skills in a workplace
context. You will be provided with Assessment feedback, which may identify:
Corrections required to demonstrate competency or any missing work
Re-assessment requirements (if any) – you are provided with 3 attempts at assessment tasks
Your final result
Recommendations for future action (if relevant)
You will also be able to check your feedback with the teacher throughout your course.
Units of Competency
BSB30115 Certificate III in Business requires completion of twelve (12) units of competency.
You need to successfully complete one (1) Core Unit, a minimum of seven (7) Specified Elective Units and an additional
four (4) Elective Units. The units below have been structured to meet the requirements of the qualification and to provide
a broad range of skills and knowledge to support employment opportunities.
If you wish to have units recognized which you have completed through prior study, please talk with the Teacher/Facilitator
at enrolment.
A summary of each competency standard against which you will be assessed is provided in this information. Further
information on each unit can be accessed at www.training.gov.au
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Unit Name Core and
Elective Units
WHS
BSBWHS302 Apply knowledge of WHS legislation in the workplace
C
Work Effectively
BSBWOR301 Organise personal work priorities and development
BSBDIV301 Work effectively with diversity
E
E
IT Use
BSBITU303 Design and produce text documents
BSBITU202 Create and use spreadsheets
BSBITU302 Create electronic presentations
BSBITU306 Produce business documents
BSBITU301 Create and use database
E
E
E
E
E
Work Ready
BSBITU305 Conduct online transactions
BSBPRO301 Recommend products and services
BSBCMM301 Process customer complaints
E
E
E
Finance
FNSACM301 Administer financial accounts
E
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Unit Descriptors
BSBWHS302 Apply knowledge of WHS legislation in the workplace
This unit describes the skills and knowledge required to understand and comply with work health and safety (WHS) Acts,
regulations and codes of practice in the workplace. This unit applies to individuals who contribute to actions to achieve
compliance with WHS legislation as part of their WHS responsibilities, which are in addition to their main duties.
Determine the legal framework for WHS in the workplace
Contribute to activity that reflects WHS legislative requirements
Keep up-to-date with legislation and relevant publications
BSBWOR301 Organise personal work priorities and development
This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback
on work performance, and to maintain required levels of competence. This unit applies to individuals who exercise
discretion and judgement and apply a broad range of competencies in various work contexts.
Organise and complete own work schedule
Monitor own work performance
Coordinate personal skill development and learning
BSBDIV301 Work effectively with diversity This unit describes the skills and knowledge required to recognise and interact productively with diversity in the
workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during
the course of work. It applies to individuals who work in a variety of contexts where they will be expected to interact
with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and
have some limited responsibility for the output of others.
Recognise individual differences and respond appropriately
Work effectively with individual differences
BSBITU303 Design and produce text documents
This unit describes the skills and knowledge required to design and develop text-based documents using advanced
features of word processing software. It applies to individuals who possess fundamental skills in computer operations
and keyboarding, and basic skills in operation of word processing software. They may work as individuals who provide
administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their
own word processed documents.
Prepare to produce word processed documents
Design word processed documents
Add tables and other data
Produce text documents
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BSBITU202 Create and use spreadsheets
This unit describes the skills and knowledge required to correctly create and use spreadsheets and charts using
spreadsheet software. It applies to individuals who perform a range of routine tasks in the workplace using a limited range
of practical skills and fundamental knowledge of creating spreadsheets in a defined context under direct supervision or
with limited individual responsibility.
Select and prepare resources
Create simple spreadsheets
Produce simple charts
Finalise spreadsheets
BSBITU302 Create electronic presentations This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for
self access and online access. It applies to individuals employed in a range of work environments who design electronic
presentations. They may work as individuals providing administrative support within an enterprise, or may be
responsible for production of their own electronic presentations.
Prepare to create presentation
Create presentation
Finalise presentation
BSBITU306 Produce business documents This unit describes the skills and knowledge required to design and produce various business documents and publications.
It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who
possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using
appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.
Select and prepare resources
Design document
Produce document
Finalise document
BSBITU301 Create and use databases This unit describes the skills and knowledge required to create simple two table relational databases with reports and
queries, for the storage and retrieval of information. It applies to individuals that may provide administrative support
within an enterprise, or may be independently responsible for storage and retrieval of data relating to their own work
roles.
Create a simple database
Create reports and queries
Use database
BSBITU305 Conduct online transactions This unit describes the skills and knowledge required to undertake a range of online transactions, including banking, and
buying and selling products and services. It applies to individuals who are skilled operators and apply a broad range of
competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical
knowledge of conducting online transactions to provide technical advice and support to a team.
Identify and investigate online service provider
Perform online transactions
Maintain records of online transactions
Review online transactions
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BSBPRO301 Recommend products and services This unit describes the skills and knowledge required to provide advice and information within an organisation about the
development and distribution of its products and services. It applies to individuals who apply a broad range of
administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical
advice and support to a team.
Develop and maintain knowledge of products and services
Recommend products and services
Advise on promotional activities
BSBCMM301 Process Customer Complaints This unit describes the skills and knowledge required to handle formal and informal negative feedback and complaints
from customers. It applies to individuals who apply a broad range of competencies and may exercise discretion and
judgement using appropriate knowledge of products, customer service systems and organisational policies to provide
technical advice and support to a team.
Respond to complaints
Refer complaints
Exercise judgement to resolve customer service issues
FNSACM301 Administer financial accounts This unit describes the skills and knowledge required to correctly allocate payments, reconcile accounts and maintain
customer details.
Allocate customer payments
Reconcile accounts
Maintain customer details
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CONTACT
Business Administration & Management
Email: [email protected]
Administrative Assistant:
Launceston – Phone: 6777 2532
Email [email protected]
Teachers – North
Susanne Borg Stephen Wilkins
Email [email protected] Email [email protected]
Information Service Centre
Phone 1300 655 307
www.tastafe.tas.edu.au
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