CONNECTEDENTERPRISE IT
Bringing to Market for theBetter SolutionsWorld's Leading Manufacturers
Engineering,Research &
Development
Tata Technologies empowers customers to make
their product development dreams a reality by
designing, engineering, validating and industrializing
better products.
Unlike any other organization in our sector, beyond
engineering and product development, we've had
the curiosity to pursue the optimization of end-to-
end manufacturing. The result is a complete
understanding of the benefits associated with the
digitalization of modern manufacturing.
Architected well, the complete product realization
lifecycle is a virtuous feedback loop designed to
embrace the data that supports the continuous
improvement of better products.
WHY TATATECHNOLOGIES?PRODUCT DEVELOPMENT IS AT THE CORE OFEVERYTHING WE DO
CONNECTED ENTERPRISE IT....................................................02
CORE EXPERTISE
BUSINESS TRANSFORMATION................................................04
EXTENDED MANUFACTURING SOLUTIONS............................05
DATA INTELLIGENCE................................................................ 06
CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS..........07
APPLICATION VALUE MANAGEMENT......................................08
DOMAIN EXPERTISE
AEROSPACE SERVICES.............................................................09
AUTOMOTIVE SERVICES...........................................................11
INDUSTRIAL HEAVY MACHINERY SERVICES..........................13
CONTENTS
CONNECTED ENTERPRISE IT
Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing with
enterprise resource planning (ERP), manufacturing execution systems (MES), supply chain management (SCM), customer
experience management (CXM), business analytics and intelligence (BA/BI), complemented by world-class application.
maintenance services (AMS).
1. BUSINESS TRANSFORMATION
Business transformation is a comprehensive solution which
fundamentally supports an organization's technical and
cultural system. It provides business and technology
insights which help companies innovate and evolve, laying
the groundwork for becoming an industry leader.
2. EXTENDED MANUFACTURING SOLUTIONS
Tata Technologies' customized extended manufacturing
solutions help manufacturers drive performance across
their entire value chain through a combination of
manufacturing execution systems, mobility and telematics
practices that will connect the decisions of today with the
applications of tomorrow.
3. DATA INTELLIGENCE
Better access to data helps drive improved decision-
making. Tata Technologies' analytics and data integration
solutions contribute to better business effectiveness and
efficiency across the enterprise IT landscape.
4. CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS
(CXM)
CXM orchestrates technologies and teams to support the
customer journey thereby providing them a consistent and
seamless experience while ensuring all touchpoints are
dealt with.
5. APPLICATION VALUE MANAGEMENT (AVM)
Tata Technologies' application value management
solutions combine business critical application
development and maintenance services that are crucial
for business continuity. Through innovative ideas and
technology solutions, we help sustain businesses by
providing day-to-day support and maintenance
activities in an effort to achieve zero downtime.
z
MAKINGPRODUCT DEVELOPMENTDREAMS A REALITY
Process Optimization and Re-engineering
Value-driven Solutions
IT Roadmap
New Business/Operating Model
ERP Build Factory
Test Factory
Supply Chain Integration
Data Factory
ERP
Big Data
Social/Mobility
Supply Chain Management (SCM)/
Supplier Relationship Management (SRM)
More and swifter financial period
closing and consolidation into
corporate system by 40-50%
Faster technology selection,
implementation, deployment
and adoption by 20-40%
Better transition to Business as
Usual (BaU) and reduced
post-deployment support cost by 30%
MORE FASTER BETTER
TRANSFORM REALIZE ENABLE
BUSINESS TRANSFORMATION
Tata Technologies partners with the best in the industry to bring business transformation solutions based on a value focused
approach and new innovative capabilities that deliver immediate business value, ongoing simplification and reduced total
cost of ownership.
REALIZING ENTERPRISE-WIDE BUSINESS TRANSFORMATION
We do this by:
- Enabling value-driven change through creation of an enterprise IT roadmap to establish a business case
- Planning and managing deployment of new skills, data models, business processes, applications and interfaces
- Enabling change and continuous learning while limiting business impacts
EXTENDED MANUFACTURING SOLUTIONSPROVIDING ACTIONABLE INSIGHTS THAT CREATE COMPETITIVE ADVANTAGE
Tata Technologies considers itself a pioneer in assenting towards the connected world with solutions that can address and
encompass the concepts of tomorrow to drive operational efficiencies and give businesses a competitive edge.
We do this by:
- Defining strategies to digitalize manufacturing, beyond product development and engineering, covering the extended
enterprise across the entire value chain
- Enabling smart, virtual and digital factories, downstream of product development information flows and processes,
with a vision of moving towards Industry 4.0
- Defining enterprise-IT integration landscape, manufacturing execution system, technical telematics technical architecture and
implementation roadmaps, enabling IT legacy application retirement strategies
- State-of-art MES and IoT lab
Factory of Future
Target State Architecture
Industry 4.0
Technology Evaluation
Enterprise IT Blueprint
Manufacturing Execution System (MES)
Mobility
Plant Automation Solution
TRANSFORM REALIZE ENABLE
More productivity and enhanced
performance
Faster access to information
and time-to-market
Better quality and better utilization
MORE FASTER BETTER
DATA INTELLIGENCECREATING SCENARIOS TO UNDERSTAND REALITIES AND ENABLEDECISION MAKING
Tata Technologies drives data integration strategies and IT optimization in order to provide a platform for knowledge and
information sharing across organizations. These solutions come with predefined scenarios mapped with the industry
Business Process Master List (BPML).
We do this by:
- Defining enterprise data models, common message models and corporate IT standards and governance
- Evolving standardized and consolidated adoption of new technologies
- Envisioning the future through application roadmaps
- Establishing definitive consulting and analytical models
- Predefined solution accelerator and KPIs
Business Analytics Roadmap Definition
Technology Evaluation
Advanced Analytics
Business Case Development
Master Data Strategy
Data Factory
Technology Evaluation
Integration Factory
Business Analytics Implementation
Enhancement & Support
Upgrades
Data Services
Prototyping
More adoption of business intelligence
and advanced analytics leading
to a 25% increase in operational efficiency
Faster access to business analytics,
critical data and information
Better business intelligence and
insights to improve decision-making
TRANSFORM REALIZE ENABLE
MORE FASTER BETTER
CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONSCUSTOMER INTEGRATION FOR IMPROVED SOLUTIONS ACROSS THEVALUE CHAIN
Tata Technologies helps optimize business and technical operations while providing a quantum leap for customer
integration, which involves a paradigm shift to develop processes capable of creating an effective business structure.
We do this by:
- Increasing satisfaction scores as all customer-driven information and performance metrics are available to improve
every step of the customer journey
- Providing businesses with clarity about customer issues across all products, lines of business, channels and market
segments
- Realizing business benefits with customer data visibility, accuracy, traceability and consistency
Redesign Customer Experience Management
Process Assessment
CRM Deployment
Training
Technology Evaluation
CRM Implementation
Dealer Management Systems
Telematics
Self-service Portal
More speed in delivering customer
experience solutions, enabling
service portfolios to increase by 10-20%
Faster identification and resolution
of issues, resulting in positive satisfaction
and loyalty
Better value-added products and
services leading to cost reduction
and increased innovation
TRANSFORM REALIZE ENABLE
MORE FASTER BETTER
APPLICATION VALUE MANAGEMENTGETTING THE MOST OUT OF ENTERPRISE-IT SPEND
Tata Technologies helps businesses realize value by ensuring efficient use of engineering resources. Our AVM services
portfolio enhances and extends the life of applications, shifting the focus to new strategic applications and projects to
support launch and stability.
We do this by:
- Leading a business domain-oriented strategy
- Controlling global application development and integration
- Delivering best-in-class application portfolio analysis (complexity vs integration) and continuous efficiency improvement
- Defining and managing metric-driven service operations using the KPI-SLA framework
- Managing multi-vendor contracts and engagement
IT Portfolio Rationalization
Application Efficiency Monitoring and
Improvement
Data Factory
24x7 Support
Application Optimization
Application Maintenance and Support
Application Development
Middleware
More capacity to focus on effective problem
solving to reduce issue occurrence
by 40 percent
Faster iteration to avoid legacy
issues reducing the need for customization
by at least 25 percent
Better application development
methodology leading to 50 percent
reduction in cost of ownership
TRANSFORM REALIZE ENABLE
MORE FASTER BETTER
AEROSPACE SERVICES
SUPPLY CHAIN RATIONALIZATION MAINTENANCE, REPAIR ANDOVERHAUL CONSULTING
SERVICE PARTS INVENTORY MANAGEMENT
ENGINEERING, DESIGN ANDBUSINESS PROCESS OUTSOURCING
SUPPLY CHAINVISIBILITY GAIN
COST REDUCTIONFACILITATION
LEAN TRANSFORMATION AND PROCESS RE-ENGINEERING
ERP IMPLEMENTATION PROGRAMTHE COMPANY NEEDED TATA TECHNOLOGIES TO DEFINE THEIR BUSINESS
PROCESSES THROUGH ERP IMPLEMENTATION IN A GREENFIELD SET UP.
COMPANY
A pioneer and leader in composite
manufacturing and solutions, catering
to the demands of the aerospace,
defense and industrial composites
realms across the globe.
KEY BENEFITS
Reduced cost of ownership
Optimized supply chainprocesses
Reduced manual efforts
Ability to trace materials
THE CHALLENGE
- Shelf-life management of composite materials.
- Need to facilitate root cause analysis of customer complaints/warranty
claims back to the materials up to the supplier batch level.
- Integration with the PLM system for engineering change management to
track each change to document and master data.
- Need for business process template to suit their clients (OEM
manufacturer).
- Business controls on purchasing documents and approval.
- Aerospace industry-specific inspection process requirements.
- Special tax procedure for SEZ.
- Optimized total cost of ownership.
THE SOLUTION
- Reduced timelines for ERP implementation enabled by the process
template.
- Batch management functionality for shelf-life management with first-in
first-out for material usage and expiration.
- Traceability of materials right from the material inward until final dispatch
of finished goods, thereby reducing the manual efforts involved with
identifying the root cause for customer complaints and warranty claims.
- Serial number management to ensure traceability from cradle to grave.
- Processes compliant with AS 9100 C- aerospace industry standards.
- Purchasing documents approval workflow in line with the organization's
delegation of authority.
- First article inspection process and allied documentation process mapped
in ERP to reduce manual efforts.
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AUTOMOTIVE SERVICES
SALES Sales Planning Sales Execution
Outbound Logistics Customer Experience Management
MARKETINGCampaign Management
Channel Partner Management
SUPPLY CHAINStrategic Purchasing
Inventory ManagementVendor Management
MANUFACTURINGManufacturing Execution
Quality ManagementScheduling and Sequencing
Track and Trace
FINANCEProfitability Analysis
Working Capital ManagementCompliance and Statutory
HUMAN RESOURCES Workforce Management
Talent Management
CALL CENTERHelp-desk Management
AFTER-SALES Warranty Management Loyalty Management
Service and Spares Planning
GLOBAL TEMPLATE ROLL-OUT
THE COMPANY NEEDED TATA TECHNOLOGIES TO ROLL-OUT A GLOBAL TEMPLATE FOR
IMPLEMENTING SAP ACROSS BUSINESS CRITICAL PROCESSES WITHIN THE ORGANIZATION
AND TO ENSURE DATA IS ACCESSIBLE TO ALL OPERATIONAL FUNCTIONS IN REAL-TIME.
COMPANY
An English automaker and subsidiary
of an India-based global automotive
giant, whose principal activity
includes designing, developing,
conceptualizing, manufacturing and
selling luxury and off-road vehicles
that represent their marquee brands.
KEY BENEFITS
THE CHALLENGE
- Unavailability of key data to make business decisions in real-time and lack
of alignment between applications, i.e., fragmented and disparate
system.
- Inconsistency in data which had a high risk of error, thereby making
forecasting and reporting unfeasible.
- Prevalence of brand specific processes and applications, i.e., working to
different standards under one roof.
- High level of interface conciliation, i.e., no Sarbanes-Oxley (SOX) control
on applications.
- Presence of multiple systems that makes predicting performance at
logistic and cash level very challenging.
- Cumbersome process of changing market dealer structures.
- High complexity when introducing new vehicles to the market and
cumbersome dealer structures.
THE SOLUTION
- The creation of a “Show and Tell” global template solution that identifies
and documents local business needs.
- Well defined project schedules, charters and project management plans,
along with the establishment of local project organization and relevant
working committees.
- Formulating a “blueprint” to represent business processes and
organizational structure within the SAP system.
- Build and Test (BAT) of all business process requirements based on
formulated blueprint.
- Finalization of the project go-live stage by ensuring complete preparation
through business support activities.
- Setting up production support and a monitoring system.
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Unique global businesstemplate
Reliable movement ofbusiness critical data inreal-time
Improved cash flow andmarket equation
Standardization of businessprocesses
INDUSTRIAL HEAVYMACHINERY SERVICES
CUSTOMER PROJECT MANAGEMENTMake-to-order
Lead Time Management
MANUFACTURING EXECUTIONTraceability and Genealogy
Availability ManagementAsset Utilization
SUPPLIER RELATIONSHIPMANAGEMENT
Reverse AuctioningSupplier Collaboration
FINANCEProfitability Analysis
Working Capital ManagementCompliance and Statutory
HUMAN RESOURCESWorkforce Management
Talent Management
AFTER-SALESWarranty Management
Services and Spare-partsManagement
ERP IMPLEMENTATION PROGRAM
THE COMPANY NEEDED TATA TECHNOLOGIES (A CHOSEN PARTNER SINCE ITS INCEPTION)
TO DEFINE THEIR BUSINESS PROCESSES THROUGH ERP IMPLEMENTATION IN A BROWNFIELD
SET UP.
COMPANY
Leader in construction equipment in
India. In the late 1980's it entered
into a technical collaboration with a
Japanese company for manufacturing
state-of-the-art hydraulic excavators.
KEY BENEFITS
THE CHALLENGE
- Long lead time for manufacturing and compressed product development
lifecycle.
- Production Leveling – underutilized production capacities and
improvements in planning and optimization.
- Need for agile supply chain processes in collaboration with the suppliers’
IT process to manage turnkey orders from customers with multiple
delivery milestones.
- Need for integration with IT systems of its parent organization.
- Traceability and genealogy of critical components.
- Integration with systems for complex dealer networks.
THE SOLUTION
- Comprehensive IT process deployment for order to cash, manufacturing,
supply chain and finance processes in SAP ERP Central Component(SAP
ECC) 6 and integration with surround systems like SAP B1 for Dealer
network, SAP Supplier Relationship Management (SAP SRM) for supplier
collaboration, PLM systems, and Analytics.
- SAP SRM system for supplier collaboration to enable sharing of delivery
schedules to vendors and for receiving dispatch information.
- Integration between PLM – ECC: Material Master, BOM, Routing.
- Integration with the dealer network systems across India (SAP B1).
- Wide-ranging analytical dashboards across the functions like sales,
finance, manufacturing and quality.
- Traceability of materials right from the material inward until the final
dispatch of finished goods, thereby reducing the manual efforts involved
with identifying the root cause for customer complaints and warranty
claims.
- Purchasing documents approval workflow in line with the organization's
delegation of authority.
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Improved supply chainprocesses
Reduced cost of ownership
Reduced manual efforts
Fewer number of audit queries
NORTH AMERICAEleven Mile Road41050 W. Novi, MI
USA48375
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411057Tel. +91 20 6652 9090
www.tatatechnologies.com