Effective
CommunicationVIRGINIA FOCUS CONFERENCE
JASON SAYRE, CHIEF FINANCIAL OFFICER
RICHARD BLAND COLLEGE OF WILLIAM AND MARY
Key Takeaways
Evolution and Progression
Highlights of Communication in the 21st Century
Fundamentals to Effective Communication in the 21st Century
Spontaneity
Inspire
Motivate
Innovate and Grow
Evolution and Progression
Spoken Word
~ 100,000 BC - Homo Sapiens arrive and the evolution of communication
began
Symbols
~ 30,000 BC - Cave Paintings originated in Europe and Asia
~ 10,000 BC - Petroglyphs
~ 9,000 BC - Pictograms and Ideograms lead to transition to written word
Evolution and Progression
Written Word
~ 5,000 BC – Sumerians, an ancient civilization in Mesopotomia, developed
cuneiform script (wedge-shaped clay tokens)
~ 4,000 BC – Egyptian hieroglyphs were a formal writing system combining
logographic and alphabetic elements
~ 2,000 BC – First Pure Alphabets were refined in Ancient Egypt
Evolution and Progression
Telecommunications – communications at a distance by technological means
Visual, auditory and ancillary methods
Prehistoric – Fires, beacons, smoke signals, communication drums
~ 500 BC – Mail
~ 400 BC – Pidgeon Post
~ 300 BC – Hydraulic Semaphores
~ 1400 AD – Maritime Flag Sempahores
1877 – Acoustic Phonograph
Evolution and Progression
Telecommunications continued
Electrical methods
1838 – Electrical Telegraph 1983 - Internet
1858 – First Trans-Atlantic Telegraph Cable 1998 – Mobile Satellite Phones
1876 – Telephone 2003 – VoIP Telephony
1927 – Television
1956 – Transatlantic Telephone Cable
1969 – Computer Networking
1982 – E-mail
Highlights of Communication in the 21st
Century
2013 Figures
~ 7,012,000,000 people worldwide
~ 191,000,000,000 e-mails per day
~ 10,000,000,000 devices connected to the internet
~ 6,800,000,000 cellular phones
Highlights of Communication in the 21st
Century
2013 Figures
~ 4,000,000,000 e-mail accounts
~ 2,750,000,000 internet users
~ 1,160,000,000 fixed-telephone subscribers
~ 6,500 spoken languages
Highlights of Communication in the 21st
Century
2013 Social Media Members
~ 1,730,000,000 Total
~ 1,150,000,000 Facebook
~ 500,000,000 Twitter
~ 500,000,000 Google Plus
Fundamentals to Communications in the
21st Century
Don’t Forget Fundamentals!
Nonverbal communication
Effective listening
Observation
Face to face
Be a positive energy
Be yourself
Balance and equilibrium
Fundamentals to Communications in the
21st Century
Know your Audience
Are you responsible for training in disbursements cycle processing?
Are you teaching a principles of accounting or public speaking course?
Are you implementing a new software module?
Are you participating in a leadership roundtable discussion?
Are you writing a business memo?
Fundamentals to Communications in the
21st Century
“While effective communication is a learned skill,
it is more effective when it’s spontaneous rather
than formulaic.”
Inspirational Reflections
“Communication – the human connection – is the key to personal and career success” – Paul J. Meyer
"One learns peoples through the heart, not the eyes or the intellect."- Mark Twain
“Good words are worth much, and cost little” – F. Scott Fitzgerald
“Kind words can be short and easy to speak, but their echoes are truly endless.” - Mother Theresa
Inspirational Reflections
“The more elaborate our means of communication, the less we communicate.” - Joseph Priestley
"In a world of constant change, the fundamentals are more important than ever." - Jim Collins
“Write to be understood, speak to be heard, read to grow.” - Lawrence Clark Powell
References
http://sourcedigit.com/4233-much-email-use-daily-182-9-billion-emails-sentreceived-per-day-worldwide/
http://www.slideshare.net/JeremyBalius/101-inspiring-quotes-about-communication
http://sourcedigit.com/4233-much-email-use-daily-182-9-billion-emails-sentreceived-per-day-worldwide/
http://communicationskills.peoplecentrum.com/the-importance-of-communication-skills-in-todays-world/
http://www.worldhistorysite.com/culttech.html
http://en.wikipedia.org/wiki/History_of_communication
http://www.forbes.com/sites/quora/2013/01/07/how-many-things-are-currently-connected-to-the-internet-of-things-iot/
http://www.radicati.com/wp/wp-content/uploads/2013/04/Email-Statistics-Report-2013-2017-Executive-Summary.pdf