PROGRAM MANUAL
INFORMATION ASSURANCE AND DATA
WAREHOUSING
Tailor made Training for Badan Pemeriksa Keuangan Republik
Indonesia
May 18 June 12, 2015 The Netherlands
Supported by
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INHOUD
A warm welcome to the Netherlands .........................................................................................................3
Background and learning objectives ...........................................................................................................4
Learning objectives ..................................................................................................................................4
About the program ......................................................................................................................................5
Focus ........................................................................................................................................................5
Schedule ..................................................................................................................................................6
The knowledge partners ..............................................................................................................................8
About Thauris ..........................................................................................................................................8
About the TU Delft ..................................................................................................................................8
About EBPI ...............................................................................................................................................9
About the Netherlands Tax and Customs administration ......................................................................9
About the Central Government Audit Service ........................................................................................9
About The Court of Audit ........................................................................................................................9
About Logius ......................................................................................................................................... 10
Erasmus School of Accounting and Assurance .................................................................................... 10
Participants ............................................................................................................................................... 11
Target audience .................................................................................................................................... 11
List of participants ................................................................................................................................ 11
Lecturers ................................................................................................................................................... 12
Training Materials ..................................................................................................................................... 13
Training venue .......................................................................................................................................... 13
Accommodation, food and beverages ..................................................................................................... 14
Transportation .......................................................................................................................................... 15
Public transport to the lectures ....................................................................................................... 15
Certificate of Attendance ......................................................................................................................... 16
Program evaluation .................................................................................................................................. 16
Sightseeing (not part of the Training) ...................................................................................................... 16
Group trips ............................................................................................................................................ 16
Some background information on the Netherlands ............................................................................ 17
What to do when you need help? ............................................................................................................ 18
Room for your notes ............................................................................................................................ 19
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A WARM WELCOME TO THE NETHERLANDS
Thauris is honoured to welcome representatives of Badan Pemeriksa Keuangan Republik Indonesia (BPK RI) to
the Netherlands. BPK RI is leading a major institutional reform in Indonesia and is looking to capture the benefits
of advanced information technology to create more efficient, transparent and accountable national financial
governance. Realising this grand vision requires substantional efforts, not only in terms of developing
information systems based on state of the art technologies and modern e-auditing strategies, but also in terms
of collective steering, decision-making, policy-making and implementation in a multi-actor enviroment.
This training is tailored to the questions and learning objectives of BPK RI. The main training objective is to share
the state of the art in the Netherlands and provide an interactive learning environment that inspires BPK RI staff
to overcome the current obstacles in realising the grand vision. The foundations of the training are rooted not
only in tested theories and concepts, but also in the best practices and hands-on experiences of several leading
organisations in the Netherlands. Experienced trainers will help pinpoint and specify the underlying problems
and match these problems with proven methods and technologies, all aiming to contribute to the grand vision of
BPK RI.
I am confident that you will enjoy the Netherlands and that this training will promote the advancement of
international understanding, knowledge dissemination and strengthening of cultural ties.
Kind regards,
Niels de Winne MSc
Director of Thauris
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BACKGROUND AND LEARNING OBJECTIVES
The Audit Board of the Republic of Indonesia (BPK-RI) wants to strengthen its position as a knowledgeable and
value adding partner to the public and private sector. To meet the expectations and objectives set, BPK RI feels
the need to strengthen the knowledge base and the capabilities of its professionals. One of the key programs is
the development of an e-Audit that has started in 2011. This program is a comprehensive e-government
implementation from BPK-RI. Its purpose is to facilitate Indonesian government financial data to be transferred
electronically to BPK RIs database. The IT Department is the responsible unit for managing the database and the
inter-organizational information infrastructure. Regarding this responsibility, the IT Department needs to
develop a new IT strategic plan for 2015-2020, ensuring a good governance for the data. Currently almost 75%
of Indonesian governments (ministries and local governments) have transferred their data to BPK RIs database.
It is a big challenge for IT Department to manage the database effectively and ensure the data protected
securely.
The management is currently looking for ways to ensure that the IT strategic plan to be developed meets the
highest quality standards and presents a vision for addressing short-term and long-term challenges. One way to
achieve this goal is to ensure that a number of IT Department professionals acquire the latest insights, and
where deemed necessary, receive additional training from professionals outside of Indonesia.
This document contains valuable information for the participants, lecturers and knowledge partners who are
involved: general description, learning objectives, course descriptions, a global schedule and the literature to be
consulted. Participants are experienced people from various backgrounds: consultancy firms, government
services and private enterprises. They are all individuals with a particular story. Also the lecturers are drawn from
various backgrounds with diverging preconceptions about what constitutes compliance. Therefore it will often
be the case that you happen to disagree. We welcome discussion. We strive for an environment fostering open
and constructive exchange of ideas in the lecture room. After all: we learn with and from each other.
This proposed training is based on the two-year Master curriculum Compliance Design and Management.
LEARNING OBJECTIVES
The objective of this training is to increase the knowledgeability of key personnel, ultimately empowering them
to develop a visionary and comprehensive IT strategic plan for 2015-2020 focused on Data Warehouse
governance. Accordingly, the anticipated output includes parts of the IT strategic plan, as well as more
knowledgeable professionals in information assurance. Upon completion, the students should be able to:
discuss the core challenges and solutions for improving and governing inter-organizational (chain)
information system such as an e-audit system (knowledge)
analyse, model and design processes and other information system components using BPMN (skill)
be able to formulate and specify performance indicators and requirements (functional and non-
functional) for an improved inter-organisational (chain) information system (skill)
understand the pains and gains of state of the art information technologies, including data warehouses
and process infrastructures (knowledge)
be able to incorporate accountability, transparency, auditability, privacy and security requirements in
the design of an information system (skill)
be able to predict and specify implementation issues and remedies that can manifest during the
realisation of large scale information systems (skill)
be able to deploy the insights gained from the training in an IT strategic plan (skill)
present (parts of) an IT strategic plan for BPK-RI (skill)
The following sections provide more detail about the program.
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ABOUT THE PROGRAM
FOCUS
The training programme is labelled Information Assurance and Data Warehouse Governance. Due to the
growing level of collaboration and interdependency in societies, actors are starting to acknowledge the need for
high quality information from secure and dependable information infrastructures for effective risks assessment,
decision-making and policymaking. Information infrastructures refer to a coherent set of components that
support the information need of authorized actors. This includes technical components (hardware, software and
middleware), organizational components (IT governance structure, policies and procedures) and human
resources (knowledge, skills, culture). Multiple types of information infrastructures exist in practice and we see
that some of the underlying components are developed and maintained beyond the boundaries of a single
organization. The continuous process of ensuring the quality of information as well as the underlying
infrastructure is called information assurance. The field of information assurance is interdisciplinary and
incorporates instruments such as enterprise architecture, business-IT alignment, data (warehouse)-governance,
IT security, risks management, IT audit, business continuity and disaster recovery. Comprehensive and
executable IT strategic plans address several questions regarding information assurance.
A specific part of the training will focus on a core enabler of information exchange and processing between
organizations: data warehousing. Data warehouses correlate data from various sources to enable reporting, data
mining, and decision support. Some of the unique features of data warehouses (as compared to transactional
databases) include data integration from multiple sources and emphasis on temporal, historical, and
multidimensional data. In this training, we survey data warehouse quality problems and solutions, including data
freshness (ensuring that materialized views are up to date as new data arrive over time), data completeness
(capturing all the required history), data correctness (as defined by various types of integrity constraints,
including those which govern how data may evolve over time), consistency, error detection and profiling, and
distributed data quality. The following figure summarizes the design of the program.
All of the lectures are given in English. All of the training material, including books, lecture notes and this
programme manual, will be in English.
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SCHEDULE
Date Title Lecturer Topics Location
1 Monday May 18 09.00-12.30
Introduction to challenges and solutions for inter-organizational information exchange and processing
Nitesh Bharosa
Overview of the program. Information chains, the pains and gains of automated data processing, enterprise architecture, multi-sided platforms, Intro SBR case (lead case study).
Delft, TN-Classroom 9 (A266). Building 22, Lorentzweg 1
12.30-13.30 Lunch will be provided on location on every day training day. Excluded are May 25 and the weekends.
13:30-17.00 *Afternoon: mandatory visit to the Indonesian embassy in The Hague by rental bus. Please bring your passport and plane tickets. This bus will bring you back to your hotel.
2 Tuesday May 19 09.00-17.00
How do you analyze and design information chains?
Erwin Rigter SBR methodology, BPMN workshop, group exercise.
Delft, TN-Classroom 9 (A266)
3 Wednesday May 20 09.00-17.00
Structuring the information request: syntactic and semantic standardization
Sebastiaan Bal
Information request and response, syntax and semantics, taxonomy engineering, data governance
Delft, TN-Classroom 7 (A257)
4 Thursday May 21 09.00-17.00
Introduction to data warehousing (governance and quality)
Nitesh Bharosa and Chris van Doorn
Business intelligence, data-pull-vs push, ETL, data marts, technologies, data quality, demo with advanced tooling
Delft, TN-Classroom 7 (A257)
5 Friday May 21 09.00-17.00
Designing automated information exchange and processing in chains * Opportunity for prayers (2-3pm)
Bart Hendriksen
Automated information processes, webservices and service oriented architectures
Delft, TN-Classroom 9 (A266)
6 Monday May 25
Student assignment at home (pentacose/national holiday)
- Focus on integrating lessons from previous lectures
Home
12.00 Check out from hotel Delft
13:00 Rental bus will drive you to the student hotel in Rotterdam
7 Tuesday May 26 09.00-17.00
Fundamentals of management control and the administrative organization
Rob Christiaanse
Maturity assessment, data integrity, Control Risks, General/IT controls, preconditions for audits, evidence
Erasmus, Rotterdam, Mandeville building, 3th floor (T3-29)
8 Wednesday May 27 09.00-17.00
E-Government: next stages of growth and transparency
Marijn Janssen
Gov-2-government platforms, transparency, efficiency, lean, open data, big data, digital dementia, record creation and archiving
Erasmus, Rotterdam, Mandeville building, 3th floor (T3-29)
9 Thursday May 28 09.00-17.00
The (financial) audit perspective on organizations
Jan Pasmooij Type of audits (financial statements, performance, special purpose) audit goal, scope, design, standards, limitations
Erasmus, Rotterdam, Mandeville building, 3th floor (T3-29)
10 Friday May 29 09.00-12.30
Site Visit I: Logius (The Hague)
Remco van Wijk, Rob Kuipers
Governance and service management in information chains: the SBR approach
Logius, Wilhelmina van Pruisenweg 52The Hague,
* Opportunity for prayers in Delft (14:00-15:00)
15:00-16.30: Discussion Lecture: Issues in cross boundary government information sharing
Dhata Draditya
Article discussion: Yang et al (2014). How is information shared across the boundaries of government agencies? An e-Government case study. GIQ journal paper.
Delft EWI-Lecture hall M
11 Monday, June 1 09.00-17.00
Advanced topics and IT auditing and assurance
Rob Christiaanse
Management control frameworks, moral hazards, social engineering, culture, continuous audits and control monitoring
Delft EWI-Lecture hall M
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Date Title Lecturer Topics Location
12 Tuesday June 2 09:30-17:00
Site Visit II: Tax and Customs (Utrecht)
Frans Hietbrink, Fred van Ipenburg
Collecting and processing information in heterogeneous chains, public-private collaboration, challenges and solutions
Utrecht Station
13 Wednesday June 3 09:30-17:00
Smart auditing and data analytics
Paul Griffioen Control risks, data gathering and analytics computational auditing
The Hague, World Trade Centre
14 Thursday, June 4 09:30-16:30
Site Visit III: EBPI (The Hague) Pick up and return by Rental Bus.
Victor den Bak, Allan Reid
Developing and maintaining platform infrastructures and data warehouses, challenges and solutions
The Hague, EBPI
15 Friday June 4 09:30-14:30
Site Visit IV: The Netherlands Court of Audit
Egbert Jongsma en Ton Kok
General overview of the organization and processes of the Dutch peer. Future agenda regarding information collection and auditing. Follow up on insights from the Peer Review in 2009.
The Hague, Lange Voorhout 8, 2514 ED Den Haag
* Opportunity for prayers in Delft (14:00-15:00)
Free Time. You can catch up on your reading in the TU Delft Library.
16 Monday June 8 09:00-12:30
Data protection, privacy and security (Part 1)
Simone Fennell
Compliance, privacy, security and other standards
Delft EWI-Lecture hall M
14:00-17:00 Site Visit: Central Government Audit Service
Jaap Dirkx Designing audits, data gathering and analyses processes, future developments
The Hague, Korte Voorhout 7, 2511 CW
17 Tuesday June 9 09:00-12:30
Strategic change management and policy making: how to implement Strategic plans?
Haiko van der Voort
Managing change in a multi-actor environment, governance, resistance and strategic behavior
Delft EWI-Lecture hall M
13:30-17:00 Data protection, privacy and security (Part 2)
Simone Fennel
Compliance, privacy, security and other standards
Delft EWI-Lecture hall M
18 Wednesday June 10 09:00-17:00
Workshop I analysis and problem formulation: the current situation
Nitesh & Erwin
Students team up in scrum teams (5x3) and write part of an IT strategic plan focusing on a specific information chain. The trainers will provide continuous feedback.
Delft EWI-Lecture hall M
19 Thursday, June 11 09:00-17:00
Workshop II design: the future situation
Nitesh & Erwin
Delft EWI-Lecture hall M
20 Friday, June 12 09:00-17:00
Group presentations and feedback from a panel of experts * Opportunity for prayers in Delft (14:00-15:00)
The Scrum Teams will work on their final presentations and will present their strategic plans to a panel of experts, containing:
Jan Pasmooij,
Marijn Janssen
Rob Christiaanse
Fred van Ipenburg
Delft EWI-Lecture hall M
18:30-21:30 Farewell Diner in Delft. The trainers will attend the diner as well. The location will be announced later.
Saturday, June 13: The rental bus will pick you up at 12.00 and drop you off at Schiphol Airport.
THE KNOWLEDGE PARTNERS
Why follow this training in the Netherlands? There are multiple reasons for following a training in the
Netherlands. Firstly, Information assurance has received much attention in The Netherlands. Much research has
already been conducted, allowing for comprehensive training materials. The topic is so important that public
agencies, universities and the private sector have joined forces in order to develop a one-year academic
curriculum on information assurance. This part-time curriculum targets executives and will start in 2016.
Knowledge partners for this curriculum include the Ministry of Interior and Kingdom Relations, Logius (a public
agency that functions as a shared service centre), Thauris (an information assurance provider) and the Delft
University of Technology. These knowledge partners will provide qualified lecturers and experts-in-the-field for
the training. The request for a training aligns well with this initiative. One advantage being that it enables
personnel of the IT Board to benefit from the content and structure of the academic curriculum in order to meet
its own specific goals. Thanks to the collaboration amongst the knowledge partners, the students will have easy
access to the latest insights of organizations that faced similar challenges as the IT Department.
ABOUT THAURIS
Thauris specialises in digital reporting. They have a broad experience in
improving and managing the system-to-system information exchange and
business reporting between organizations in both the public and private
sector. Thauris advises on the entire spectrum of ICT, from the operational
design of the information chains, the initial architecture to actual production
services and implementation. In addition to their ICT expertise, Thauris has knowledge of all aspects of
organisational structures, governing, compliance and managing changes within organisations. Ultimately, their
main goal is improving the information exchange and processing for businesses and government agencies and
reduce administrative costs in order for organizations to focus on their core business. Thauris is quickly growing
and expanding. They are a highly motivated and enthusiastic team with an open culture and short
communication lines. The teams consist of multidisciplinary specialists from different backgrounds that enable
them to look at situations from all angles and come up with the best tailor-made solution for their clients.
Examples of solutions include Standard Business Reporting and Continuous Control Monitoring and Supervision.
ABOUT THE TU DELFT
Although the University only received its current name in 1986, it has been
providing technical education for 165 years. On January 8, 1842, King Willem II
founded the 'Royal Academy for the education of civilian engineers, for serving
both nation and industry, and of apprentices for trade'. The Academy also
educated civil servants for the colonies and revenue officers of the Dutch East
Indies. An Act passed on May 2, 1863, imposing regulations on technical
education as well as bringing it under the influence of the rules applying to
secondary education. Then, on the 20th of June, 1864, a Royal Decree was issued, ordering that the Royal
Academy in Delft be disbanded in order to make way for a new 'Polytechnic School'. The School went on to
educate architects, and engineers in the fields of civil works, shipbuilding, mechanical engineering and mining.
On May 22, 1905, an Act was passed, acknowledging the academic level of the School's technical education - it
became a 'Technische Hogeschool', or an 'Institute of Technology'. Queen Wilhelmina attended the Institute's
official opening ceremony on July 10, 1905. The Institute's first Rector Magnificus was the professor of hydraulic
engineering ir. J. Kraus. The Institute was granted corporate rights by an Act passed on June 7, 1956. It was an
Act which took effect on 1st September, 1986, that officially transformed the Institute of Technology into Delft
University of Technology, also known as 'TU Delft' (from the Dutch name Technische Universiteit Delft).
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ABOUT EBPI
EBPI European Business Process Institute is a leading provider of chain information
services and technical solutions for public and private organisations. EBPI has specialized in
chain computerization since 2006. This organisation provides the services of Standard
Business Reporting in the Netherlands. It focusses on the design, improvement and service
management (monitoring, maintenance and updates) of automated information
exchange. EBPI is a growing company in which professional staff create solutions to the
questions of various clients. Every day at EBPI, multiple scrum teams develop chain
information systems, management data information systems and web applications for governmental parties and
businesses. Individuals and teams determine which mix of languages such as Java or Scala and which frameworks
within the JVM ecosystem is best for them to work with. In their work they are supported by state-of-the-art
development processes and tools such as Confluence, Jira, Git, Bamboo, Nexus, Sonar XL and Deploy.
ABOUT THE NETHERLANDS TAX AND CUSTOMS ADMINISTRATION
The Tax and Customs Administration (Dutch: Belastingdienst) is the tax collection and
customs (Dutch: Douane) service of the government of the Netherlands. Part of the
Ministry of Finance, it is responsible for supervising the import, export and transit of
goods, detecting fiscal, economic and financial fraud, levying and collecting taxes, and
paying out income-related benefits for childcare, rent and health care.
Annually, the Tax Administration processes the individual tax returns of 6 million
private persons and 1.1 million entrepreneurs. The Tax Administration not only collects taxes, but also pays out
tax refunds. The Tax Administration is responsible, for instance, for paying out provisional refunds. Other
important tasks are detecting tax fraud and overseeing compliance with the tax laws and regulations. This
organisation is considered to be one of the trailblazers in the Netherlands when it comes to realising innovative
solutions for information exchange and processing. Due to the large volumes of incoming tax statements and
import declarations, this organisations is continuously looking for opportunities to improve efficiency and quality
in information chains. The Tax and Customs Administration can be considered as the launching partner of the
Standard Business Reporting programme in the Netherlands.
ABOUT THE CENTRAL GOVERNMENT AUDIT SERVICE
The Central Government Audit Service (Auditdienst Rijk) conducts the accountants
audit within the government, provides audits on request and promotes cooperation
between the different departments in the area of governmental auditing. During the
training, we shall pay a visit to this organisation to learn about its approach and
vision to conducting (IT) audits in the public sector.
ABOUT THE COURT OF AUDIT
As a 'High Council of State', the Netherlands Court of Audit (Algemene Rekenkamer) is a central government
body created to ensure that the democratic system works properly. High Councils of State are independent of
the government. Other High Councils of State are: the Senate, the House of Representatives, the Council of
State, the National Ombudsman. The Court of Audit's tasks, powers and legal status are laid down in the
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Constitution and the Government Accounts Act 2001. The Court of Audit audits whether central government
revenue and expenditure are received and spent correctly and whether central government policy is
implemented as intended. We are obliged to carry out these tasks by law. We express an opinion on government
policy that has already been adopted; we do not express political opinions. We will never say, for example, that a
particular law is 'wrong'. The Court of Audit can say, however, that a law is not working as intended. It is then up
to the government and/or the House of Representatives to give a political opinion. The Court of Audit's principal
'customers' are the House of Representatives and the government. We see it as our job to provide parliament
with useful and relevant information so that it can decide whether a minister's policies are effective. Wherever
possible, we match our audits to parliament's wishes and needs. As well as ministers and ministries we also
count other audit offices (local and international) and academics among our main 'customers'. We also think
members of the public should know what the Court of Audit does and what they can expect from us.
ABOUT LOGIUS
Logius is the digital government service of the Netherlands Ministry of the
Interior and Kingdom Relations (BZK). It maintains government-wide ICT
solutions and common standards, that simplify the communication between
authorities, citizens and businesses, with a view to cohesion of the e-
government networks. Logius supplies products relating to access, data
exchange, standardization and information security. Logius was established in
January 2006 under the name GBO.Overheid. This organization has been
known by the name Logius since January 2010. Logius is an income and
expenditure service of the Netherlands Ministry of the Interior and Kingdom Relations (BZK). The work of Logius
is commissioned by bodies responsible for policy, including the Ministries of the Netherlands Interior and
Kingdom Relations (BZK), Economic Affairs, Public Health, Welfare and Sport and Education, Culture and Science.
The latter commission Logius to take control of, maintain and further develop products. Logius also promotes
the use of the products. Logius receives advice from the Programme Council, an advisory body which represents
the customers of Logius. Lower expenditure, improved efficiency and better services for citizens and businesses
through smart ICT solutions. This is the thinking behind e-government and Logius is helping to achieve this.
Logius offers a cohesive ICT infrastructure to public service providers so that citizens and businesses can reliably,
quickly and easily conduct electronic business with them. You will learn the essentials of Standard Business
Reporting the showcase of Logius during the site visit to Logius.
ERASMUS SCHOOL OF ACCOUNTING AND ASSURANCE
Erasmus School of Accounting & Assurance (ESAA) is a
collaboration between the Erasmus School of Economics
(ESE) and Erasmus University Rotterdam Accounting,
Auditing and Controlling (Eurac). Through this collaboration,
from start to finish, all courses and research in the field of Accounting and
Assurance are organized under one umbrella: postgraduate training, an executive master, executive
programs and permanent education. ESAA offers professionals courses after the Master's program
aimed at deepening on broadening knowledge. Education is offered on the basis of scientific input
through fundamental (PhD) research to practice and contract research.
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PARTICIPANTS
TARGET AUDIENCE
We present a training curriculum for post-academic education. The programme is meant for professionals with a
number of years of experience in practice, who have a relevant prior education, such as public administration,
economics, computer science or law. Participants need to demonstrate an academic level of proficiency in
reading, reasoning and composition.
Applicants with a university degree (bachelor) or with a polytechnic degree (HBO) have direct access. The
programme does not presuppose any technical knowledge or skills. Based on these selection criteria and the
selection/screening conducted by BPK RI, the following list of participants has been drafted.
LIST OF PARTICIPANTS
Nr. Name Employee ID Department
1. Farid Bintoro Aji 198511282008081001 Biro TI BPK RI
2. Poerwandy Arifin 198204222006041005 Biro TI BPK RI
3. Desi Alex Lestari 197912252003121006 Biro TI BPK RI
4. Tutin Giyani 198202192006042003 Biro TI BPK RI
5. Tri Budi Arief 197808192007081001 Biro TI BPK RI
6. Lukman Hadi Dwi Purnomo 197910052005011007 BPK RI Perwakilan Provinsi Sulawesi Utara
7. Indra Dwi Hartanto 198011042003121002 Biro TI BPK RI
8. Wahyu Sulistio 198707162009061001 Pusdiklat BPK RI
9. Saiful Bahri Marzuki Mufti 198002122006041001 Biro TI BPK RI
10. Yusuf Ahmadi 198009202007081001 Biro TI BPK RI
11. Ziafirnanda 198110292006041004 BPK RI Perwakilan Provinsi Aceh
12. Muhamad Rifki Setyadji 197806282006041004 BPK RI Perwakilan Provinsi NTB
13. Vina Ayuningtyas 198411292007082001 BPK RI Perwakilan Provinsi Bangka Belitung
14. Evi Susanti 197804152002122006 BPK RI Perwakilan Provinsi DKI Jakarta
15. Ridha Sukma Hamim 198302242007081001 BPK RI Perwakilan Provinsi Jawa Tengah
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LECTURERS
The following table provides an overview of some (not all) of the lecturers in the training program.
Photo Name Lecture and expertise
Bart Hendriksen MSc Web services and service oriented architectures. Designing process infrastructures
Sebastiaan Bal MSc LLM RA Data syntax and semantics
Developing compliant data formats
Rob Christiaanse IT auditing
Control and monitoring
Assurance
Dr.ir. Nitesh Bharosa Enterprise architecture
Information exchange and processing
Data systems
Prof.dr.ir. Marijn Janssen E-Government, open data, big data
Jan Pasmooij RA RE RO Audit and Assurance
Erwin Rigter MSc Business process management and modeling with BPMN, chain reeingineering
Simone Fennell Data protection, compliance, privacy and security
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TRAINING MATERIALS
All training materials will be provided in digital format on arrival in the Netherlands. In additional, students will
receive a hard copy of Challenging the Chain, the main resource for this training. The lecture slides will be
provided in digital format after the lecture.
TRAINING VENUE
The training will be provided on multiple locations in Campus Delft, Campus Rotterdam and The Hague. Please
consider the detailed schedule for the exact training venue. Please check your syllabus for the exact location
every day.
TU Delft
Lectures in Delft will be given in two different buildings:
Faculty of Applied Sciences (Technische Natuurkunde), building 22, Lorentzweg 1.
Faculty of Electrical Engineering, Mathematics and Computer Science (EEMCS), Building 36, Mekelweg 4.
Building 36
Building 22
Public transport to Delft.
If you are coming by public transport, take the train or bus to Delft Central Station. The following buses travel
between Delft Central Station and Building 36 on the TU Delft campus.
Bus 40: get off at bus stop "Mekelpark"
Bus 69: get off at bus stop "Mekelpark"
Bus 121 : get off at bus stop "Aula TU"
Bus 174: get off at bus stop "Stieltjesweg"
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Rotterdam
Lectures at the Erasmus university will be held in the Mandeville (or T) building, 3th floor (room T3-29) of
Campus Woudestein. The address is Burgemeester Oudlaan 50, Rotterdam
You can take the following trams for getting to Erasmus:
1. Take tram 7 in direction of De Esch. Get off at stop Burg. Oudlaan
2. Take tram 21 in direction of De Esch. Get off at stop Woudestein.
3. Take the metro in direction of Spijkenisse/Slinge.
a. Change at station Beurs on metro in direction of Capelle a/d IJssel, Ommoord or Nesselande.
b. Get off at stop Kralingse Zoom. You need to walk 10 minutes.
WI-FI
Both campus Delft and Woudestein have WIFI. For Delft you will receive a wifi-manual and code.
ACCOMMODATION, FOOD AND BEVERAGES
Considering the proximity to the lectures, BPK-RI has arranged for housing accommodations in Delft for the first
week and the rest of 3 weeks we will stay in Rotterdam (Student Hotel Rotterdam).
Students are expected to cater for their own breakfast and diners.
Lunch will be provided during the lecture days and site visits, as well as coffee, thee and a
afternoon snack.
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TRANSPORTATION
The Netherlands is a small country with a well-covered and reliable public transport system. The main modes of
transportation during the training include:
1. Rental bus: a tour bus for the entire group. The bus will only be available on certain days (see next)
2. Public transport: this includes train, tram, metro or bus.
The rental bus will be available on the following days:
Arrival Pick up by a rental bus at Schiphol Airport. This bus will drop the students off at their
accommodation in Delft.
Visit to the Indonesian Embassy (on Monday may 18th)
Hotel transfer on May 25: Pick up from Delft and drop off at the Student Hotel in Rotterdam
Site visit to EBPI in The Hague (sponsored by EBPI). Pick up and return to Student Hotel in Rotterdam.
Departure drop off at Schiphol on Saturday June 13 (pick up from Student Hotel in Rotterdam).
PUBLIC TRANSPORT TO THE LECTURES
Upon arrival, students will receive an OV Chipkaart. The Smartcard allows you to travel by means of train, metro,
bus or tram to the lecture locations. The only thing you need to do is check in and check out. Each time you
check out, some of the credit on your card will be deduced. Each participant will receive a card with 242.50 on
it.
You check in as follows: hold the OV-Chipkaart up to or against the OV-Chipkaart logo on the card reader when
you board. Your OV-Chipkaart will be checked when you check in. If there is a valid travel product on your card,
you will travel on this. Otherwise you will travel (and pay) on your credit. A temporary boarding fare will then be
debited from your credit (a kind of deposit). Your travel costs will be offset against this at the end of your
journey. When you check in, the gate will open or the card reader will beep to confirm. At the end of the
journey, you check out by holding your OV-Chipkaart against the card reader again. The gate will open or the
card reader will beep to confirm. If you have negative credit, you will not be able to check in. You will first need
to load credit onto your OV-Chipkaart. Please return your OV Chipkaart upon return to Indonesia.
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CERTIFICATE OF ATTENDANCE
After attendance of all lectures, students will be provided with an individual certificate of attendance. This
certificate will function as proof that the students have attended the training in the Netherlands.
PROGRAM EVALUATION
The program will be evaluated on the final day (June 12th) using a survey. The goal of this evaluation is to
pinpoint the strong and weak points of the training, allowing for:
1. Development of a follow up report, with for instance suggested readings and training materials.
2. Further improvement of the training for the future
Please not that you will be requested to maintain a digital daily log on what you have learned every day, what
was relevant and what is less relevant. The digital template for the daily log will be provided before the second
lecture.
SIGHTSEEING (NOT PART OF THE TRAINING)
GROUP TRIPS
Students will have enough opportunities to see and experience the Netherlands during the weekends of the
Training. You are free to decide what you want to do. The following trips are planned by the BPK RI team leader
(Tri Budi Arif):
Sunday, May 18. Free time. This is the last day you can visit Keukenhof.
Trip 1: Saturday, May 30.
o 08:00 Departure from Student hotel to Outlet Designer, Stadsweide 2, 6041 TD Roermond.
o 10:00 Arrival at Outlet Designer in Roermond.
o 12:00 Departure to Vrijthof te Maastricht.
o 13:00 Arrival at Vrijthof te Maastricht.
o Lunch in Maastricht.
o 16:00 Return to Rotterdam.
o 18:00 Arrival in Rotterdam
Trip 2. Sunday, May 31
o 08:00 Departure from Student hotel to Zaanse Schans.
o 09:30 Arrival at Zaans Schans.
o 11:30 Departure to Volendam.
o 12:00 Arrival at Volendam.
o Lunch in Volendam.
o 14:30 Departure to de Dam in Amsterdam.
o 15:00 Arrival at de Dam in Amsterdam.
o 17:00 Departure to Student Hotel Rotterdam.
Saturday, June 6. Free time.
Sunday, June 7. Free time.
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SOME BACKGROUND INFORMATION ON THE NETHERLANDS
Although almost half of it was once under water, the Netherlands is one of the most urbanized and densely
populated nations on earth, with a huge range of places to visit packed into a relatively small area. A
remarkable country no more than the size of the US state of Maryland its a largely man-made affair, around
half of which lies at or below sea level. Its fertile, pancake-flat landscape is gridded with drainage ditches and
canals, beneath huge open skies, while the countrys towns and villages are often pristine and unchanged places
of gabled townhouses, pretty canals and church spires. Despite the countrys diminutive dimensions, each town
is often a profoundly separate place with its own distinct identity indeed theres perhaps nowhere else in the
world where you can hear so many different accents, even dialects, in such a small area. In spring and summer
the bulb fields provide bold splashes of colour, and in the west and north the long coastline is marked by mile
upon mile of protective dune, backing onto wide stretches of perfect sandy beach.
A major colonial power, the Dutch mercantile fleet once challenged the English for world naval supremacy, and
throughout its seventeenth-century Golden Age, the standard of living was second to none. There have been a
few economic ups and downs since then, but today the Netherlands is one of the most developed countries in
the world, with the highest population density in Europe. Its an international, well-integrated place too: most
people speak English, at least in the heavily populated west of the country; and most of the country is easy to
reach on a public transport system of trains and buses, whose efficiency may make British and American visitors
weep with envy.
he Netherlands was one of the first countries in the world to have an elected parliament, and since 1848 it has
been governed as a parliamentary democracy and a constitutional monarchy, organised as a unitary state. The
Netherlands is a founding member of the EU, Eurozone, G-10, NATO, OECD, WTO and a part of the trilateral
Benelux economic union. The country is host to the Organisation for the Prohibition of Chemical Weapons and
five international courts: the Permanent Court of Arbitration, the International Court of Justice, the International
Criminal Tribunal for the Former Yugoslavia, the International Criminal Court and the Special Tribunal for
Lebanon. The first four are situated in The Hague, as is the EU's criminal intelligence agency Europol and judicial
co-operation agency Eurojust. This has led to the city being dubbed "the world's legal capital". The Netherlands
is also a part of the Schengen Area.
The Netherlands has a market-based mixed economy, ranking 17th of 177 countries according to the Index of
Economic Freedom. It had the thirteenth-highest per capita income in the world in 2013 according to the
International Monetary Fund. In 2013, the United Nations World Happiness Report ranked the Netherlands as
the fourth happiest country in the world, reflecting its high quality of life.
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WHAT TO DO WHEN YOU NEED HELP?
Please contact one of the following persons in case you have questions or concerns.
Questions regarding Contact Phone/email
Logistics
Food/Dining
Site visits/local events
Contact with Embassy
Louis Wijnhamer
+31647443913
Program
Dates
Erwin Rigter
+3164528254
Course content
Course locations
Nitesh Bharosa
+310642751870
BPK-RI Team Leaders Tri Budi Arif
+6281295979403
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ROOM FOR YOUR NOTES
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