How the digital transformation makes
the workplace of tomorrow
Sebastien Laurenti IT Days 12/10/2015
Workplace and workers
is one of the most important social spaces other than the home, constituting "a central concept for the worker and his/her family, the employing organization, the customers of the organization, and the society as a whole"
Workplace
The workplace of today
1 location Æ 1 workplace
Tools and IT experience
Separated blocks, separated budgets
Invisible backend
Work is more interconnected than ever
40%
Of workforce will be mobile by 2016
57 %
Increase in the number of employees
collaborating from other geographic
location
50%
of business productivity is tied
to effective collaboration
Yet workers want choice and flexibility
67 %
of employees report an increase in work
requiring active collaboration
40%
Of video users use 3 or more devices for
video calling
94%
of business leaders say cloud
collaboration enables flexibility
Most employees are better at individual performance than team performance
Complex, evolving team networks
Increase in non-routine work that requires team decision
Disjointed tools, inconsistent experience
Collaboration is challenging
Expand beyond the desktop to mobile
Make video collaboration that is as easy as voice
Collaborate beyond corporate boundaries
Mitigate security and compliance risks
Ensure interoperability with existing investments
Provide cost-effective deployment options
A new approach to collaboration
Digital transformation and collaboration
The act of people working together to reach a common goal
Collaboration
Mobile Worker Account Manager
Information Worker
Financial Analyst
Contact Center Contact Center Agent
Deskless Worker Factory Supervisor
Executive VP of Marketing
Customers Partners Suppliers
Backend infrastructure
Collaboration across your business
IT Manager : the business collaboration enabler
Dream Or
Reality ?
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Corporate Telephony Unified Communications
Web Conferencing Contact Center
MarketScope for Unified Communications for the SMB Market
MarketScope for Group Video System
North America Western Europe
Best in class for Enterprise to SMB
Central Management
Flexibility
BYOD
Financial
CapEx OpEx
Predictable Costs
Lower TCO
Lower Energy User Experience Time To Market
Scalability
Expanded Features
Focus On Strategy
Service Level Agreements
Strategic Globalization
The business case for cloud
Premise Costs = Acquisition +
Operation
Comparing Real costs : Premise vs Cloud
Cloud costs = €/User
Deploy
Evergreen Scale Maintain
Collaboration Endpoints
Customer Collaboration
Unified Communications
Conferencing
Mobile, Video, Cloud
Collaboration in the Cloud
TelindusTelecom
U-touch
PSTN / FMC U-touch
Customer 1 Customer 2
PSTN SIP
3G/4G Mobility Network
VMWare ESXi Server
HCS Apps HCS Apps HCS Apps
U-Touch
Customer 3
QoS guaranteed with our backbone
User experience is the same as if the servers were on premise
One Cloud, Many customers, many workplaces
Customer 4 Customer 5 Customer 1 Customer 2 Customer 3
PSTN SIP
3G/4G Mobility Network
VMWare ESXi Server
HCS Apps HCS Apps HCS Apps
U-Touch Hosted Private Cloud
Pure Hosted Hybrid On Premises REMOTE MANAGED
Large Enterprise
Hosted Private Network
Flexible Deployment Models
Constant User experience
Cloud Services
Voice and Video
Voicemail & Messaging
Instant Messaging & Presence
Mobility Services
Web Meetings
Contact Center
Conferencing & Video
U-touch Collaboration Applications
User adoption, change management
Adoption or adaptation ?
Past experience Key users Expectations
Scored by users Must understand Innovation
Phasing of the transformation
Survey (user, applications)
Workshop Figure out business challenges
Phasing of changes in the workplace
Risk and compliance Governance
Training program
Self-care E-learning
The sense of survey
Users
Customers
On-Demand prior a major change
Continuous by front office Periodic by management
Company • Identify daily challenges for business
• Evaluate internal staffing to achieve
specific development
• Anticipate HR mission (e.g. when enabling video in customer care)
• Re-use of legacy hardware
Service Provider • Innovative tools
• Ability to offer tailor made services
• Standard compliancy, interoperability capabilities
• Maintenance and support offerings
Bring everybody on board
Phasing for a better adoption
Avoid disrupting comfort zone
Sequencing the deployment of tools
Use of POC or Pilot
Security and Compliancy
• Constant concern about security
• Service is useless if unavailable
• Audit / compliance
• Specific rules to follow ? (e.g. PFS)
Training program
Classroom : more efficient, more complex to schedule
Train the trainer : most adopted, must continue on a periodic basis to offer great benefits
Floor training: specific to VIP / Key users, done in their workplace area
User guide: most affordable, accessible from many places (e.g. intranet, shared folder, notification in emails)
E-learning: short video, grouped by theme, show specific business use cases, counters encourage users
Telindus Training Institute
Training center in Esch/Alzette and Strassen
Certified by partners
Ask the experts, even for training
Creation of e-learning sites
17/10/2015 Slide 30
Thank you
Sebastien Laurenti
Head of Sales unit : Unified Collaboration and Mobility [email protected] +352 53 28 20 9434