KONFEREN KEBANGSAAN
AMALAN TERBAIKPIHAK BERKUASA TEMPATAN
2016PERKONGSIAN KE ARAH PERKHIDMATAN BERTARAF 5 BINTANG
KERTAS KERJA 3 :INOVASI PIHAK BERKUASA TEMPATAN & SEKTOR AWAM– IMPAK AMALAN TERBAIK DAN CABARAN
ENCIK NASER BIN JAAFARCOOM AIM
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Inovasi Pihak Berkuasa Tempatan danSektor Awam
Impak Amalan Terbaik & Cabaran
30 Mei 2016
Naser JaafarKetua Pegawai Operasi
AGENSI INOVASI MALAYSIA
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We employ multiple approaches
towards innovation…Making selective investments to catalyse new ventures and startups (future leaders in innovation)
Providing support to mid-size and large organisations on innovation
Catalysing greater collaboration activities between industry and academia to generate commercial-ready IP
Equipping Malaysia’s next generation with ability to think critically and creatively
Defining national strategies to transform identified strategic sectors of the future
Catalysing the social sector eco-system to enable strategic public-private collaboration & citizen empowerment
AGENSI INOVASI MALAYSIA
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What is the definition of public sector innovation?
AGENSI INOVASI MALAYSIA
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Definition by Canadian Government
Innovation is defined as a commitment by governments to recognize and act upon new ideas, new operating methods and new ways of delivering
services. It also includes finding new ways to maximize resources by engaging with the public, taking new
risks and harnessing new technologies.
Perspective from Canada
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Sumber: Deloitte
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Conversation with 100 Senior PublicSector Officers
• What were observed
1. Political roadmap needs transformation
2. Innovation is limited to operations
3. Low impact innovation with no continuity
4. No collaboration and sharing of knowledge in government
5. Lack human capital and new talent
• What needs to change
1. Need more forum on innovation.
2. Long term innovation strategy
3. Sharing and implementing innovation across Ministries
4. Focus on attracting and developing human capital at all levels
Pop Quiz
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33 33 25
Statistics on public sector delivery
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33% 33% 25%
Don’t know whereto go to
get services
Cannot get intouch with
Officer in Charge
Not satisfiedwith service
Perspective from EU
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European Public Sector Innovation Scoreboard 2013
- A pilot exercise -
Definition of public sector innovation by EU
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Innovation is seen as means to address growing budgetary
pressures, throughmore efficient administration or
service delivery, and new societal demands, through different and
more effective service design.
MEASUREMENT FRAMEWORK
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OUTPUT5. Innovator Perkongsian organisasi Perkongsian
perkhidmatan Produktiviti sektor
awam6. Effect on business Penambahbaikkan
kepada perniagaan Impak kepada
perniagaan7. Government Procurement Pemandu inovasi Perolehan teknologi
tinggi Pentingnya inovasi
dalam perolehan
ACTIVITIES3. Capacity Inovasi perkhidmatan Inovasi proses
4. Support & derailer Halangan dalaman Halangan luaran Penglibatan pihak
Pengurusan Pengetahuan luaran Kekerapan mesyuarat
pekerja
ENABLER1. Human capital Perjawatan kreatif Penjawat awam
berijazah
2. Public service quality Keberkesanan Kualiti
perundangan Penggunaan ICT Khidmat Online Indeks e- Govt
Summary from EU
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1. Data for public sector innovation is not comprehensive and inconsistent
2. Financial challenges3. Lack of support from top management4. Need to comply with policy5. Businesses that use services from innovative public sector
reported increase in productivity and innovative practices6. More data is needed to evaluate innovation7. More enhancement is needed to establish the assessment
and benchmark for public sector8. Resistance to change 9. Risk averse culture
Why is PBT & public sector innovation important?
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Urbanization Demographic change
Reality in the future…
Year
1950
1970
1990
2010
2020
2030
Urban
20.4%
33.5%
49.8%
68.2%
73.5%
77.6%
Urban Poor
($2.5k)
Urban Income
$12.2k
$4.6k
$1.8k
Urban Poor ~ 50% More women & elderly
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…pressure to deliver services increase
Education Crime Healthcare
Demand exceeds supply
Hence, need PSDT
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Perspective from financial challenges
Jangkaan
permintaan Rakyat
Permintaan normal
Rakyat
Malaysia memerlukan USD15 bilion dan
negara perlu mencari dana…
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Malaysia needs to be innovative …
OU
TP
UT
Sekiranya kita
meningkatkan efisensi
sebanyak 0.5%, negara
akan menjimat RM16b
setahunKita perlu meningkatkan
efisensi sebanyak 1.5%
untuk mendapat
USD15 B
Types of Innovation
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Challenges for Local Council & Public Sector
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1. Prudent budget management
2. New technology moving too fast
3. Influence of social media
4. Monopolistic service provider
5. Adopting culture of innovation
Framework for Local Council Innovation
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Best Practices for Local Authorities
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1. Innovation strategy – Why?
2. Innovation leadership – Who?
3. Innovation Investment – How much?
4. Innovation culture – Risk appetite
5. Ideas & experimentation – What?
6. External collaboration – With who?
7. Innovation Execution – How to
8. Value creation - Measurement
Contoh sektor awam
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Jabatan Kerja Raya
Majlis Bandaraya MelakaBersejarah
Kementerian Kesihatan
Jabatan Kerja Raya
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Product Innovation • Penambahbaikan Papan Tanda Arah di Kuantan
Projek Penambahbaikan Papan Tanda Arah di Kuantan
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Before and after innovation…
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Before and after (continued)
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Impact to public
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1. Keselamatan pengguna jalanraya bertambah baik berikutan panduan awal trafik sejauh 300m sebelum simpang
2. Papan Tanda Arah yang tidak terhalang dengan saiz font yang lebih besar
3. Pengurangan aduan kerana Papan Tanda Arah yang terhalang, mengelirukan dan tidak berterusan
4. Pengesahan Papan Tanda Arah di persimpangan memberi keyakinan kepada pengguna jalanraya
5. Pengurangan kesesakan lalulintas memberi penjimatan masa dan petrol.
Impact to Government
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1. Optimisasi ruang papan tanda arah menghasilkan penjimatan kos
2. Pengurangan aduan
3. Pengurangan kemalangan
4. Penjimatan RM8 juta
Projek melibatkan 17 Rakan Projek
Majlis Bandaraya Melaka Bersejarah
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Product & Service Innovation • Vermicompost• Photocatalyst for Internal Air Quality
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35
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Innovation at Ministry of Health
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1. Hospital has only one chemotherapy facility
2. Patients wait for almost 120 days
3. To reduce waiting time, hospital suggested to acquire another chemotherapy facility
Long waiting time forchemotherapy
Source of Problem
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1. Hospital only provide single shift for chemotherapy treatment
2. Oncologist do more than “Specialist” duties
Innovative solution
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Video HospitalSultan Ismail, Johor
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Terima kasih