IBM Software
Helping IT Asset Management Service Providers Work Smarter in a Complex WorldMukesh Sethi
© 2010 IBM Corporation
Optimizing the World’s Infrastructure[9th July 2010 Mumbai]
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Mitigate license and regulatory compliance risk; reduce associated cost
Enhance operational efficiency, service levels and customer satisfaction by aligning IT with the business
Manage and maintain multiple, siloed asset management systems, while addressing asset convergence
Improve Total Cost of Ownership by continuously reducing IT assets costs throughout their lifecycle
Maintain visibility and control over service and operational assets and their impact on the business
Customer Asset Management Challenges
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Every Business Needs IT Asset Management
“Enterprises that begin an IT asset management program experience up to a 30% reduction in costs the first year... and continue savings of 5-10% for the next 5 years” – Gartner
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A comprehensive, integrated asset management infrastructure Greater efficiency, visibility and control through data sharing and process optimization across the enterprise…
IT Managers can see how to streamline inventory and resources across the organization Software Asset
Managers can see how to optimize licensing to avoid over/under-purchasing and mitigate compliance risk
Financial Managers can see the entire inventory and analyze return on assets for financial reporting
Maintenance Managerscan see job plans enabled by availability of information to increase asset capacity
Service Desk Technicians can see asset data to streamline service request handling and expedite incident & problem resolution
Purchasing Managers can see costs and orders enterprise-wide for price comparisons, discounting, standardization and order tracking
Facilities Managerscan see assets in the Data Center to optimize power consumption and reduce unplanned outages
Risk Managers can see asset detail to ensure regulatory compliance and mitigate risk
Contract Managers can see asset related contracts; negotiate vendor T&Cs and monitor supplier performance
Hardware Asset Managers can see lease and maintenance status and when to plan for upgrades
Operations Managers can see asset conditions in sufficient detail to improve asset utilization & performance
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Service Management – Applications and Processes
Release Management
Asset Management
Configuration Management
Workforce Management
Procurement
Contract Management
Software Provisioning
Client Self Help
Collaboration
Process andWorkflow Mgmt
Service Catalog
Reporting
Service Level Management
Incident & problemManagement
Service Request
Integrated Service
Management
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Unified solution for Asset and Service ManagementGrows easily with client needs for faster time to value
Tivoli Provisioning Manager
Tivoli’s process automation engine
Tivoli Asset Management for ITWith License Management
Tivoli Service Request Manager
Maximo Asset Management
Tivoli Change and Configuration
Management Database
Tivoli Asset Discovery for Distributed
Tivoli Asset Discovery for z/OS
Integrated SolutionAn Integrated set of solutions represent the full management of data, processes,
tooling and people
Common Data Model The core solutions share a common data
subsystem for simple data sharing
Processes that Work Together The core solutions share a process
workflow automation engine
No Rip and ReplaceLeverage existing investments in IBM
and 3rd party IT management tools
Lower Cost of OwnershipLower infrastructure and training costs,
simple upgrade model
Tivoli Process Automation Engine
LicenseManagement
ChangeManagement
ServiceRequest
ManagementProvisioning
AssetDiscovery
For IT Assets
IT andNon-ITAsset
Management
Common Data Model
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Global Deployment
Integration Framework
Custom Workflows
Compatibility
Common ReportingCommon Reporting provides configurable dashboards, out-of the box enterprise reports, ad hoc reports, KPIs and spreadsheets.
Seamless and independent migration of individual products; included utility makes upgrades easy –without configuration re-writes
Truly global solution, supporting multiple languages &
currencies.
Seamless integration of ITIL-based frameworks, including support for Web Services, JMS, HTTP(S), Database Files (XML or Flat), LDAP, Launch in Context, Event or Batch/Bulk Processing, Email and Workflow connectivity
Easy-to-use Workflow Builder leveraging a shared engine, includes Application Designer, Database Configuration, Escalations, Notifications, and Email Listener
Unified solution for Asset and Service ManagementGrows easily with client needs for faster time to value
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Tivoli Asset Management for IT Portfolio• Tivoli Asset Management for IT
– Full Asset Lifecycle Management support for Hardware and Software License Management– Identifies under or over utilized software to reduce costs due to over-purchasing and to reduce risk
to under-purchasing
• Tivoli Asset Discovery for Distributed– Provides discovery and identification services for distributed platforms and virtual environments– Monitors software usage and trends– Provides reporting for inventory and usage
• Tivoli Asset Discovery for z/OS– Provides discovery and identification services for the z/OS platform– Monitors software usage and trends– Provides reporting for inventory and usage
• IBM License Metric Tool– No fee utility, mandatory for PVU Sub Capacity, optional for PVU full capacity– Helps maintain an up-to-date inventory of deployed PVU-based software and measures the
maximum processor core capacity in PVUs available to this deployed software
• Software Knowledge Base Tool– A collection of information about software products, their components, dependencies between them
and the means to discover them– Shared component that is used by all related IBM products
Tivoli Asset Discovery for Distributed
Tivoli Asset Discovery for
z/OS
IBM License Metric Tool
Tivoli Asset Management for IT
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Tivoli Asset Management for IT - CapabilitiesIT Asset Management Lifecycle
Acquire
Deploy
ManageRetire
Plan• Payment approvals• Creation of assets
via procurement, inventory or vendor data
• Asset assignment
• Asset tracking• Notification of
asset receipt to end user
• Utilize Tivoli Service Desk
• Closure of IMAC• Asset reconciliation• Manage costs• Utilize Tivoli Change Manager
• Asset recovery and cleansing
• Lease end notification• Asset replacement
initiation
• Technology refresh• Lease & contract
termination• Asset reuse
Negotiate agreements to maximize value
Processes to ensure standardize committed ROI
Implement support infrastructure and process to enhance productivity and satisfaction
Provide for orderly disposition of assets: disposed, auctioned, donated and employee purchase
Reconcile
Align IT to corporate strategy
IBM’s IT Asset Management product portfolio helps organizations efficiently and effectively manage their IT asset lifecycle
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Tivoli Asset Management for IT - Capabilities
Asset Management• Software Asset Management• Hardware Asset tracking • Installs, moves, adds, changes • Reconciliation/Audit• Extend beyond IT
(data center facilities, power, etc.)
Procurement• Procure based on standards• Create and route purchase orders• Use catalogs• Integrate with ERP systems
Work Management• Work planning and scheduling• Skills, labor, and inventory management• Service plans and cost management
Service Management• Support service desk with asset
configuration data
Contract Management• Contract Terms & Conditions• Notifications• Software Contracts
License Management• Full Lifecycle support• Multiple License types supported• Audit Ready Reports
Financial Management• Purchase/Lease Cost Tracking• Work/Service Cost Tracking
IT AssetManagement
Easy Configuration• UI, dashboards, KPIs, reports• Process workflows with alerts &
escalations • New applications
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Tivoli Asset Management for IT – Capabilities
AuthorizedAssets
DeployedAssets
TAMIT Application(IT Asset Lifecycle + full SAM)
Rules BasedReconciliation
Procurement
Contracts
Human Resources
Finance
Other Sources
Out of the Box Reconciliation• Linkage based on unique attribute(s), like serial
number
• Identification of ‘authorized’ Assets missing in Deployed Asset Inventory
• Identification of Deployed Assets missing in ‘authorized’ Asset Inventory
• Comparison of attributes/specifications
Reporting andAnalysis
SMS Altiris
Centennial TCM
TNMTPM
TADzTADd
Authorized Asset• Authorized assets is the inventory of record
• The Assets are populated via the procurement process and other business processes
• Authorized assets may or may not be deployed and are central to managing purchases, leases, warrantees, service agreements, stockrooms and more.
• Attributes include: asset, software licenses, location, features, assigned to, condition monitoring, etc
Discovery Services
Enterprise Applications
IBM
Tiv
oli I
nteg
ratio
n C
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These tables are part of common database shared with TSRM, CCMDB and TPM
TADDM
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Business Model for Service Providers
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Description:Our Approach is to provide you a Integrated solution to manage your Employee Identities as well as Assets. This would help you to use a Service Catalog providing a set of centralized standard services. Efficient and speedy employee onboarding is shown through automated provisioning and management of various types of assets.
The services can include
- Automated user provisioning (user-id, access to common work environment, …)
- IT asset assignment (HW, SW, …)
- Use of user self-services (PW reset, new access request, …)
Service Management Products: IBM Tivoli Service Request Manager IBM Tivoli Asset Manager for IT IBM Tivoli Identity Manager
Employee Onboarding Scenario Overview
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Employee On boarding Steps
Create Requests• User ID• HW & SW• Asset
End User OfferingChange
Password
Manage HW and
SW Request
Manage Asset
Request
Notify Employee
Create HR Record
End User
Facility Manager
Asset Controller
People Manager
HR Employee
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Benefits:
Ease of use allows end user to request services
Role based offering
Standardized offerings reduce maintenance and operation costs
Faster and enhanced service delivery
Re-use of provisioning and service processes
Service Catalog:
Service Catalog contains offerings for identity, hardware and software services
Different types of services
Start of service fullfillment process
Service Catalog
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Employee Onboarding - IT Asset Mangement
Benefits:
– A comprehensive, integrated asset management
– Reduced operational costs– Improved decision making across
asset lifecycle– Better alignment of IT with business
requirements
IT Asset planning
Item availability
IT Asset procurement
IT Asset deployment