WE TAKE THE GUESSWORK OUT OF IT
Service Delivery Cost Optimization
ITIL Focused Operations Efficiency
Integrated Infrastructure Automation
The OpSmart Vision
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Product Architecture: ITIL Based Technology Focus
Monitoring
CRM
DNS
Load Balancer
VM Ware
Filer Management
Hardware Fault
Log Analysis
FunctionOrchestration CMDB
Production
DR
Inventory Management
Service Mapping
Monitoring Dashboard
Problem Management
Contract Compliance
SLA Management
Decision Center
Change Management
Incident Management
Task Tracking
Fullfilment
Orchestration
CEWD
Performance Management
DC1 DC2
ITIL Service Management Modules
Colocation - Datacenters
DC3 DC4
Product of
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OrchestrationPackage Prototype / Runbook /
Blueprint of Complex tasks:Example: Creation of a Firewall Rule
IntegrationSolid APls / Hooks into
third party devices:Peoplessoft, Uptime, Netapp, Infoblox, Scalent, etc.
ITSM Modules CMDB Management, Change Management, Incident Management, Provisioning, Account Management
Absolute Automation Alert to Resolution AutomationDocument > Validate > Orchestrate > Resolve
2009 / 2011
2008 / 2009
2007 / 2008
2004 / 2007
The Opsmart Vision: Development History
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Event Management Asset Management Incident Management Change Management Remote System Management
Persona Management DNS Management Storage Management Configuration Management Load Balancer Management Firewall Management
Real-time Alert Response Self-Healing Intelligence Defined Fix Execution Automatic Resource Mgmt Auto CR management Auto Incident Closure
30 Remote Resources
20 Remote Resources
10 Remote Resources
45 Onsite Resources
Management / Integration
Orchestration Total Automation
2004 - 2007 2008 - 2009 2009 - 2013
The Opsmart Vision: ITSM OPEX Optimization
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# Modules Year Opsmart Module Name
32005 Inventory Management
2005 Client Notification System - MH Notify
2005 System Administration (Remote Commands)
6
2007 Client Account Management
2007 Incident Management
2007 Change Management
2007 Project Task Management
2007 Provisioning - Fullfillment
2007 Contract Compliance - Insight
9
2008 MH Staff Contact Management
2008 Monitoring - Ops Panel
2008 SLA Management
2008 Advance Reporting - CEWD
2008 Virtualization Management - ApSmart
2008 DNS Management - NameSmart
2008 Filer Storage Management
2008 Datacenter Management
2008 Vendor Management
Product Maturity - What does Opsmart Do?
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# Modules Year Opsmart Module Name
32013 Virtualization Management for VMWare
2013 NetApp Integration/Automation Module
2013 NetApp Autogrow/Autoreclaim Module
21 Modules, ~3 million lines of code powering :
13 Datacenters
1800 Oracle
DBs
300 Netapp Storage
Filers
7000 VMs
700 NetworkDevices
120 Esxi
Product Maturity cont.
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Business Impact Summary
Business Intelligence Solutions
Advanced Reporting, SLA Management and Client Early Warning Detection Reports. These solutions provide in-depth insight into the quality of Managed Hosting Services provided to clients as well as proactive indicators and preventive measures to reduce
cancellations.
CollaborationIntegrated Monitoring Dashboard, Incident Management, Change Management and
client Notification provide superior collaboration capabilities for the Managed Hosting Teams to communicate and escalate issues through resolution and closure.
Data / Systems Integration Integrated DNS Appliance Management along with inventory, CRM and Monitoring Systems reduce process break-downs and increase productivity and service quality
Continuity / Risk Management
A Complete Disaster Recovery site in the event of outages to the production site ensures service continuity, Furthermore, built-in auditing and logging mechanisms
ensure control, security and compliance.
Business Process Management
Integrated provisioning system, contract compliance and client reporting solutions ensure accurate delivery of Managed Hosting Services and enforcement of contractual
limitations that result in further revenue recognition.
Virtualization / AutomationSimple User Interface in Opsmart provides a powerful ability to provision a client in
virtual datacenters in minutes vs. days in the old manual processes. The automation of client provisioning using combined templates/blueprints have increased productivity,
reduced mistakes and ensured on time delivery of MH Services.
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3,795Contracts
Provisioned
350Opsmart Active
Users
1,200Clients Hosted
7,333Devices Managed
4,200Project Tasks
Handled
252,721Incident Tickets
350,000Client
Notifications Sent
57,123Change Requests
Numbers: A case study…
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2012 2013 20140
20
40
60
80
100
120
140 122133
79
No. of Accounts created
June July Aug (upto 11th)0
1000
2000
3000
4000
5000
6000 5533 5191
1532
No. of Incidents created
June July Aug (upto 11th)0
1000
2000
3000
4000
5000
6000
4854 5000
1442
No. of Change Requests created
June July Aug (upto 11th)0
100020003000400050006000700080009000 7961 8062
2739
No. of Daily Logins
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June July Aug (upto 11th)0
20406080
100120140160180 164
102
33
No. of Fulfillment Requests created
June July Aug (upto 11th)0
500
1000
1500
2000
2500
3000
23282529
806
No. of Client Notifications sent
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Achieving Tasks Via Automation - Netapp
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90%+ of Storage Escalations handled by Remote Team
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* Snapshot of Client Early Warning Detection Report. Correlation of Massive Client Data.
... Increasing Service Quality
Goal: Enhance Client Service Experience by proactively reaching out to unhappy clients to show that we care.
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CMDB Map (VmWare Auto-Discovery)
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Storage Management Module
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Central Monitoring Dashboard - Firefight View
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Event Correlation
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Single Pane of Glass
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Capacity Management
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WE TAKE THE GUESSWORK OUT OF IT
04/10/2023
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951 Russell Avenue
Suite C
Gaithersburg, MD 20879
Phone: 301-337-7164
Email: [email protected]
No.30-A,Kamaraj Nagar,
Kalapatti Road, SITRA,
Coimbatore-641014.
Tamil Nadu,
INDIA
Phone: 0422-4273396
Flat No. G-8, 6-2-40,
Dollar Chambers Complex,
A.C. Guards,
Hyderabad - 500053.
Andhra Pradesh,
INDIA
USA INDIA
www.nocsmart.com