Airport & travel retail commercial management
Provide Develop DeliverInsight into the
most effective
solutions
Plans that
deliver results
Support for
successful
implementation
PerformRapid assessment
of your key
business challenges
What do we do?We turn insights into profitable results
for your business
Intelligent insightsfor better resultsSavage Consulting Ltd. (SCL) is a boutique consulting firm
specialising in retail, tourism and consumer markets.
We are a dynamic and multilingual team of professionals, all with
detailed expertise and technical know-how. We work with clients
to identify and create value at all stages of the business cycle.
Our expertise covers: consumer strategy and operations, airports,
commercial spaces, tourism and travel.
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Airport &
travel retail
commercial
management
We help airport and travel
retail businesses to maximise
their customers’ spend in all
areas of the commercial offer
through comprehensive
commercial strategy and
passenger insight projects.
Tourism
& travel
consulting
We assist tourism authorities,
and tourism & travel
businesses to increase
bookings and develop
tourism experiences that will
stimulate sustainable growth.
Retail
strategy &
operations
We provide retail and
consumer businesses with
shopper, multi-channel,
operational and store
strategies, as well as
international roll out.
Making a strategic differenceWe make a difference by fully integrating
three complementary disciplines.
We uniquely combine rigorous analytical
work with innovative ideas and commercial
implementation skills.
CustomerinsightWe help companies to understand
customer behaviours with the
objective to generate traffic into
their stores and transform footfall
into penetration.
CommercialexpertiseWith our unrivalled in-house
commercial experience and access
to a wide range of solutions, we
offer practical answers for clients’
challenges.
Expert analysisThrough expert insights and
research, we rapidly identify key
issues and provide objective,
credible solutions and innovative
answers.
Delivering opportunities
that achieve results
Our recommendations are designed to maximize sales
and profits.
We achieve results through strategy:
At Savage Consulting, we provide actionable strategies
that work. These are based on detailed research,
analysis and our extensive hands-on experience.
We achieve results through implementation:
Savage Consulting partners with clients to help them
implement carefully considered strategies.
We are fact-based and
action-oriented consultants,
with 3 focuses in mind
Taking our
clients strategy
forward
Increasing
their profits
Improving their
customer's
experience
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Taking your
strategy forwardOur key strength is understanding how customers
behave and what motivates them to buy. We use
this insight to provide rapidly improved business
models and profit. Our planning and facilitation
services offer our clients support moving their
strategy forward.
Airport & port concession managementWe help airports, ports, cruise lines, border stores, airlines and railway
stations maximise their revenues from retail concessions, F&B, parking
systems and advertising spaces.
Our senior consultants have a proven track record gained through their
varied experience managing and increasing commercial revenues at large
airports and cruise lines in Europe and America.
We also assist brand owners and retailers who want to launch operations
or improve their performance in the travel retail industry.
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We help clients to enhance commercial
performance and passenger experience
in order to optimise commercial revenue.
Retail Food &
Beverage
Car
ParkingAdvertising
Passenger
Experience
Airport Commercial Offer &
Passenger Experience
Commercial
strategic
planning
Space modelling
& revenue
management
Brand
development &
market positioning
We cover three
main areas of work:
Commercial strategicplanningWe know by experience that buying behaviours can drastically change
according to many factors like the personal income, the stress-level, the
brand and product assortment, the layout or even based on small details
like the speed and courtesy during a security check at the airport.
Our work starts when a customer is in a travel mind-set. We analyse and
improve every detail, from the parking lot until the boarding so that
passengers, whether they travel for business or for leisure, have a
fantastic experience.
We help airports, cruise liners, ports, border stores and railway stations to
create the best possible environment and smoothest processes to
improve passengers’ experience and maximize sales.
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The services we provide include:
• Commercial planning and strategy
• Commercial performance analysis
• Tenant mix optimization
• Mobility management
• Design evaluation
• Tenants audit
• Commercial value proposition
• Category mix analysis & recommendation
• Common area space management
Space modelling &revenue managementThe rarest and most important resource that our clients have is space. It is
also the most expensive one so it is fundamental to make the best use of it.
Whether you are the landlord or a tenant Savage Consulting helps you to
get the maximum profit return on retail, F&B, parking and advertising space
using our trading density indicators.
Taking into account product categories, passenger profiles and destinations
we advise your team on technics to monitor performance by customer
cluster, understanding positive trends, zeroing-in negative trends to
immediately fix issues and hit your financial targets.
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We help clients to enhance retail
performance and passenger experience
with the best use of the space available.
The services we provide include:
• Trading density analysis
• Dashboard and KPIs creation
• Pricing strategy and category management
• Concept drawings and technical drawings assessment
• Brand/retailer scouting
• Traffic flow analysis
• Benchmark performance analysis
• Assortment per destination
• Revenue forecasting
• Contract terms & conditions
• Tenant check-list and feedback
• Parking yield management
Brand development &market positioningAmbitious targets can only be reached by efficient organizations. To help
you grow your brand we help you to create, train and coach your team on
actions that must be completed to control performance, challenge tenants
and understand the real reasons of good and insufficient performances.
Savage Consulting marketing expertise goes beyond traditional disciplines
leveraging all channels to maximize traffic generation and increase landlord
and tenants revenues.
On another hand we ensure that your commercial business units set up a
two-way B2B communication to guarantee a smooth flow of information,
anticipate impact of changes and help each other to organize operations
and forecast sales accordingly.
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We assist to create the right messages to
generate traffic into the stores and
transform footfall into penetration..
The services we provide include:
• Marketing plans
• Brand dna development
• Common area management
• Social media and digital strategy
• In-store interviews
• Focus groups
• Loyalty programs
• Signage, way-finding systems
© 2015 Savage Consulting Ltd.
LET’S CONNECTWe’d love to get further acquainted and
explore opportunities to see how we can
grow your business!
Please email [email protected]
or call Carlo Artana at +1 345 326 3333.