Sculpting Lean IT
Eugene Rudy, LSSBB August 19, 2014 GMIS International Conference
Session Overview
• What is Lean IT? o Definition
o Background
• Why Lean IT? o State of the Enterprise
o Motivators for change
• Tools for Transformation
• Resources for Inspiration
Eugene Rudy
• Bachelor of Business Administration/University of South Carolina
• IT Leadership Program Certificate/University of Georgia
• Lean Six Sigma Black Belt/Villanova University
• Director of Information Technology/City of St. Marys, Georgia
• 17 years in IT field
• 15 years in Business Process Management
• Georgia GMIS President
What is Lean?
Value Stream Time Line
Request Process Deliver
Going from Start - Finish with as few steps as possible.
What is Lean?
Going from A to Z with as few letters as possible
A B C D E F I J K L M N O P S T U V W Z
What are we missing?
Background
Lean Areas
Lean
Manufacturing
IT
Finance
Healthcare
Government?
State of the Enterprise
Hardware aging
Software Costs
Cloud Computing
Consumer Demands
Mobile Devices
New Economy
Motivators for Innovation
• Rising Costs
• Increased Service Demands
• Technology Evolution
• Political Environment
• Increasing Public Debt
“I vote for spending more money, higher taxes, and waste it on redundant and unnecessary items.” - Said No Politician. Ever.
Definition – Value
Value
Physically Changed
Done Right
Customer Willing 2
Pay
Tools for Productivity - Eliminate Wastes
Tool for Organization – 5S
1. Sort – Let’s Stay Together
2. Store/Set – Like Mom says, “Put your toys away.”
3. Shine – Clean up your act
4. Standardize – Same Job, Same Way, Same Outcome.
5. Sustain – Mark your Calendars
6. The Sixth “S” – Safety!
Standardize
Same Layout
Different Place
Every Time Standard
Sustain – Keep it Going!
Units Together
Organized?
Clean Work Environment
Done According to Standards
Golden Dust Pan Award!
Safety
• Mark Work Areas • Visually Identify Hazards • Work on Safety Plans • EDUCATE – MITIGATE - INVESTIGATE
The Example of 5S in Safety… a Fire Truck!
Tools for Productivity – Get Visual!
Restricted Area
Inventory/Work Area
Team Collaboration
Safety/Hazards
Tool for Production – Value Stream Mapping
• Team Effort
• Process Maps o Current Map
o Future Map
• Times o Production Time
o Lead Time
• Show Rework & Rejections
DO NOT TRY TO FIX THE WORLD IN ONE DAY!
VSM – Swim Lanes
Standardized Work Methods
Flow Chart
Checklist Documentation
Tool for Problem Solving – Ishikawa “Fishbone” Diagram
• Used for Problem Solving • Helps identify Root Cause
Resources for Inspiration
Information & Services
• MetaOps o Michigan State Contract for Business Process Management
o Newsletter/Articles
• Eckes & Associates, Inc.
• Lean Enterprise Institute o Non-Profit; Leaders in Lean Instruction
Resources for Inspiration
Books • Driving Operational Excellence: Successful Lean Six Sigma Secrets to
Improve the Bottom Line o Ron Crabtree, Darcie S. Torres, and Chautona Havig
• Everything I Know about Lean, I Learned in First Grade o Robert Martichenko
• Learning to See o Mike Rother and John Shook
• Gemba Walks o Jim Wolmack
• Lean IT: Enabling and Sustaining Your Lean Transformation o Steven C. Bell and Michael A. Orzen
Questions and Answers
Thank you for Attending!