Quality
China World Hotel
Kerry Hotel, Pudong (KHPU)
Prize –
1. $300 &
2. Floating Trophy
Remarks :
• Benchmark against same timelast year. Most improved teamwill be the quarterly winner.
• Winner from the previous quarter will pass the trophy during MorningBriefing to next winner if any.
Shangri-La, Beijing
Product Knowledge Competition
The Objectives;1. To provide adequate knowledge about a Hotel's product and services so that all guests' queries are effectively addressed. 2. To build the colleagues' mind set toward the importance of Product Knowledge.3. To continually enhance our OSE especially on our People factor: Knowledgeable Staff.4. To minimize or eliminate DR3 defects which concerns our Staff Effectiveness - not knowledgeable or not efficient or slow.
Shangri-La, Bangkok
NOVEMBER 2015
SLBL QUALITY MONTH
Shangri-La, Dalian
Shangri-La, Haikou
Shangri-La, Makati
Shangri-La, Muscat
Shangri-La, Ningbo
Shangri-La, Pudong
Shangri-La, Singapore
Shangri-La, Sydney
Shangri-La, Suzhou
Shangri-La, Wuhan
Shangri-La, Tanjang Aru
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and
skillful execution; it represents the wise choice of many alternatives.”
William A. Foster