The real cost of IT Franken-monitoring
Our Presenters
Julie Craig
Research Director
Enterprise Management Associates
Kalyan Ramanathan
VP Product Marketing
AppDynamics
Agenda
• Overview of APM Survey Conducted on Behalf of
AppDynamics by EMA
• Enterprise management tools overview
• Issues and gaps identified by respondents
• Preferences and must haves for APM tools
• Summary and wrap-up
© 2015 Enterprise Management Associates, Inc.Slide
3
Frank N. App: APM “Man of the Year”
• FrankenApps
• Applications spanning multiple execution
environments, including at least one that is in the
public Cloud
• “Cobbled together from bits and pieces of on-premise
and off-premise hardware and software”
• Integrated
• Network dependent
Slide 4© 2015 Enterprise Management Associates, Inc.
• Bottom line: High risk of poor performance
Approximately 2/3 NA, 1/3 EMEA
Slide 5© 2014 Enterprise Management Associates, Inc.
In which region is your corporate headquarters located?
North America
Europe-Middle East-Africa (EMEA)
Other
67%
30%
3%
Most respondents at the executive level, but healthy percentage of middle managers and line staff as well
Slide 6© 2015 Enterprise Management Associates, Inc.
Which best describes your role in the org?
Executive
Mid Manager
Line Staff
46%
24%
30%
Midsized companies in the majority
Slide 7© 2015 Enterprise Management Associates, Inc.
How many employees are in your company worldwide?
Less than 1,000 employees
1,000 - 9,999 employees
10K or more employees
20%
55%
25%
Only 30% of respondents have application management-specific tools in place
Slide 8© 2015 Enterprise Management Associates, Inc.
What is the primary way your IT org is currently monitoring/managing enterprise applications?
An Application Management Platform
Big Operational Data correlation/analytics products that consolidate metrics from multiple sources
Network-focused Real User Monitoring (RUM): Monitors applications from network perspective
A single, consolidated Application and Infrastructure Monitoring/Management solution
Web Browser monitoring: User experience monitored/measured at the web browser
Mainly with silo tools
Homegrown monitoring tools: Scripts, etc., developed in house
Endpoint instrumentation: Agent on the endpoint delivers info on end user experience
19%
16%
15%
13%
11%
10%
7%
6%
Most companies have between 6 and 25 monitoring/management tools, but # varies widely
Slide 9© 2015 Enterprise Management Associates, Inc.
Considering the tools used by IT specialist teams, developers, and application support personnel, how many commercial enterprise monitoring/mgmt products
would you estimate your IT org owns?
2-5
6-10
11-25
26-40
41-50
50-75
76-100
More than 100
13%
21%
22%
15%
9%
6%
3%
10%
44% of companies are using 50% or less of the tools they have purchased
Slide 10© 2015 Enterprise Management Associates, Inc.
Considering the commercial enterprise monitoring/mgmt products owned by your company, what percentage is currently in active use versus shelved or retired?
0-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
71-80%
81-90%
91-100%
2%
6%
9%
13%
14%
11%
11%
16%
11%
8%
Agenda
• Overview of APM Survey Conducted on Behalf of
AppDynamics by EMA
• Enterprise management tools overview
• Issues and gaps identified by respondents
• Preferences and must haves for APM tools
• Summary and wrap-up
© 2015 Enterprise Management Associates, Inc.Slide
11
Application issues “detected by monitoring center” only 27% of the time
Slide 12© 2015 Enterprise Management Associates, Inc.
Thinking about your company's enterprise applications, how does IT most often find out about performance- or availability-related problems?
Detected by monitoring center
Calls from users
Notification from domain-specific management products, i.e., network, database, etc.
Notification from application management products
Notification from transaction management products
Notification from Service Level Management products
Twitter or other social media reflecting experiences of ex-ternal customers
27%
25%
20%
13%
9%
6%
0%
“Calls from users” 25% when aggregated. But when analyzed by role, the higher you go, the smaller the number.
Slide 13© 2015 Enterprise Management Associates, Inc.
Thinking about your company's enterprise applications, how does IT most often find out about performance- or availability-related problems?
Execs
Middle managers
Line staff
20%
25%
34%
Elapsed MTTR most often 3+ to 6 hours
Slide 14© 2015 Enterprise Management Associates, Inc.
If an application-related problem is escalated beyond Level 1 support, what is the average length of time (elapsed time) it takes to determine the root cause?
1 hour or less
1+ to 3 hours
3+ up to 6 hours
6+ up to 10 hours
10 up to 24 hours
24 hours up to 1 week
6%
30%
32%
16%
11%
6%
Most respondents say root cause diagnosis requires 3 – 4 people
Slide 15© 2015 Enterprise Management Associates, Inc.
If an application-related problem is escalated beyond Level 1 support, how many people, on average, are involved in diagnosing the root cause?
1
2
3-4
5-6
7-8
9-10
11-12
13-15
16-20
More than 20
2%
12%
29%
19%
11%
13%
6%
1%
3%
4%
“People hours” generally reported by execs as higher than those reported by line staff
Slide 16© 2015 Enterprise Management Associates, Inc.
For those problems which are beyond Level 1 support, what is the average number of total "people hours" required to evaluate, diagnose, and fix the problem from start (problem
escalation) to finish (problem resolution) for each application?
1 hour
2-4 hours
5-7 hours
8-10 hours
11-12 hours
13- 15 hours
16-20 hours
More than 20 hours
3%
20%
22%
20%
13%
10%
4%
8%
Agenda
• Overview of APM Survey Conducted on Behalf of
AppDynamics by EMA
• Enterprise management tools overview
• Issues and gaps identified by respondents
• Preferences and must haves for APM tools
• Summary and wrap-up
© 2015 Enterprise Management Associates, Inc.Slide
17
Flexible deployment options– SaaS, on-premise, and/or hybrid– “Critical” or “Important” to 70+%
Slide 18© 2015 Enterprise Management Associates, Inc.
In making APM product -related purchasing decisions, how important are flexible deployment options (supporting SaaS, On-premise, and/or Hybrid deployments,
for example)?
Critical - would not purchase if not available
Important - would consider purchase but lack of options would be a detriment to product selection
Nice to have, but not essential
Multiple options not at all important - we're fine with SaaS-based option
Multiple options not at all important - we're fine with on-premise option
14%
59%
19%
5%
3%
Ability to monitor public cloud important as well, of interest to clients using IaaS
Slide 19© 2015 Enterprise Management Associates, Inc.
In making tools-related purchasing decisions, how important is it to be able to deploy an agent to instrument public cloud IaaS instances?
Critical - would not purchase if not available
Important - Would consider purchase but inability to in-strument IaaS would be a detriment to product selection
Nice to have, but not essential
Not at all important - we have no need for IaaS instrumentation
12%
59%
25%
4%
Sample Size = 302
Tools need to support cross-functional, team-based approach to app support
Slide 20© 2015 Enterprise Management Associates, Inc.
Does your company utilize a team-based approach, leveraging specialists with cross-functional development and ops skills to address application-related
issues?
Yes
No
90%
10%
“Unified Monitoring” #1 “most important” feature
Slide 21© 2015 Enterprise Management Associates, Inc.
If your company were to purchase an Application Performance Mgmt (APM) product today, which features would be most important to you?
Integrated monitoring platform consolidating application and infrastruc-ture monitoring in one solution
Cloud-readiness: features necessary to monitor/manage app com-ponents hosted in public cloud
Support for trending and reporting
Visibility to end user experience, i.e. performance/availability at the endpoint
Visibility to interactions between components in multi-tier topologies (i.e. "who is talking to whom")
Transaction tracing providing complete insight into transaction paths and dependencies
Auto-generated topology map of applications and dependencies which updates when changes occur
Role-based dashboards supporting multiple stakeholders (i.e. DBAs, DevOps, Application Support)
33%
29%
28%
28%
27%
25%
24%
23%
Five Key Takeaways
1. “FrankenApps” are widely deployed and difficult to manage
2. “Franken-monitoring” isn’t the answer
3. Companies have made significant investments in tools acquisitions, yet too many tools become “shelfware”
4. Silo tools are still important for diagnosing silo-related issues
5. However a unified application monitoring platform can be a great option for overall support of modern, complex applications
Slide 22© 2012 Enterprise Management Associates, Inc.
Copyright © 2015 AppDynamics. All rights reserved. 23
Application complexity is exploding
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Flight Status
Search Flight
Purchase
Mobile
SOA
NOSQLBig Data
Cloud
Agile
Web
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Today’s Monitoring: Many Silo-ed Tools
Mobile/Web App Middle-ware
Database Server Network Storage
Ch
eck
ou
t Tr
an
sact
ion
??
“Network 97%”“Slow SQL query”“JVM perf issues”“Checkout is slow”
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AppDynamics Unified MonitoringOne Solution : One UI, One Data Platform, One Install
Industry-first, application-centric Unified Monitoring platform
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Auto-discover, auto-baseline of business transactions
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Role-relevant and collaborative situational awareness
Application Support TeamBrowser or Mobile Team
DBA Server Team
The Virtual War Room
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ONE unified platform
• ONE UI• ONE data
platform• ONE install
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Simple to use with flexible deployment options
Intuitive UI Flexible Deployment
Deploy within minutes with <2% Overhead
Delivers exceptional time to value
SaaS On-premise Hybrid
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Benefits of Unified Monitoring
EXCEPTIONAL END-USER EXPERIENCE
FASTER PROBLEM IDENTIFICATION/RESOLUTIO
N
LOWERED TOTAL COST OF OWNERSHIP
IMPROVED PRODUCTIVITY
$
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Summary
• Application complexity is exploding
• AppDynamics Unified Monitoring provides end to end application monitoring
• Business Transaction context
• Try it today at www.appdynamics.com
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