TRADE-INTERMS ANDCONDITIONS
TRADE-IN TERMS AND CONDITIONS VERSION 2.0 - AUGUST 2012
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TERMS & CONDITIONS TRADE-IN pROgRAM
Motorola Solutions Trade-In Terms and Conditions www.motorolasolutions.com/emea/tradein
General Terms and Conditions for the Trade-In Program 1. Motorola Solutions will provide a mechanism for Eligible Resellers (defined in section 2 below)
to trade their end customers existing product in exchange for a financial rebate (“Trade-In Pro-
gram”).
2. The Trade-In Program is open to resellers which purchased Motorola Solutions products from
an official Motorola Solutions Distributor (“Authorised Distributor”) in the Europe, Middle East
and Africa (EMEA) region as defined in the Motorola Solutions PartnerEmpower program (“Eli-
gible Reseller”).
3. Trade-In Claims may be submitted by Eligible Resellers only.
4. Motorola Solutions will present, via the Trade-In Program, multiple offers (“Trade-In Offers”)
for Eligible Resellers to Trade-In used equipment. These Trade-In Offers will detail the specific
new Motorola Solutions products that must be purchased by the Eligible Reseller and will de-
fine the criteria of used product that may be traded in against the applicable new purchase.
5. Trade-In Offer(s) are not transferable.
6. The Trade-In Program will be promoted and managed via www.motorolasolutions.com/emea/
tradein (“Trade-In Website”).
7. All Eligible Resellers wishing to take part in the Trade-In Program must first register on the
Trade-in Website.
8. A qualifying product is a purchase of a new Motorola Solutions product from an Authorised
Distributor where a Trade-In Offer, governed by these terms and conditions, is applicable
(“Qualifying Products”). A list of Qualifying Products can be found on the Trade-In Website.
9. Motorola Solutions has the right to withdraw or amend the Trade-In Program without notice.
The details of any amendments to the program will be available on the Trade-In Website.
10. Motorola Solutions reserves the right to change the Trade-In Offer(s) available within the
Trade-In Program without notice during the Offer Period (as specified on the Trade-In Website)
applicable to the relevant Trade-In Offer. The details of any amendments to any Trade-In Offers
will be available on the Trade-In Website.
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TERMS & CONDITIONS TRADE-IN pROgRAM
11. The instructions to process a claim in relation to a Trade-In Offer (“Trade-In Claim”) contained
within the Trade-In Website form part of the terms and conditions of the Trade-In Offer.
12. Eligible Resellers will be required to provide details of the invoice associated with the pur-
chase of Qualifying Products from an Authorised Distributor. This will be used as part of the
Trade-In Claim approval process. The Eligible Reseller will be required to submit a copy of this
invoice via the Trade-In Website.
13. Invoices submitted via the Trade-In Website are only eligible to be used for one Trade-In Claim.
14. The maximum number of units that can be traded in against an applicable invoice (“Trade-In
Products”) is restricted to the total number of Qualifying Products purchased on the submitted
invoice. For example if ten (10) Qualifying Products are documented on the applicable invoice
then up to a maximum of ten (10) Trade-In Products may be traded in against the specific
Trade-In Offer criteria.
15. Motorola Solutions shall be entitled to monitor the usage of the Trade-In Website, including
users IP addresses, so that it may identify misuse and disqualify applications if it has reason-
able grounds to believe the terms of the Trade-In Program have been breached.
16. Motorola Solutions is not responsible or liable for any technical, hardware, software, server,
website, or other failures or damage of any kind to the extent that this prevents the Eligible
Reseller from participating in the Trade-In Program or submitting a Trade-In Claim.
17. If a Trade-In Claim is refused because the terms of the Trade-In Offer have not been met, Mo-
torola Solutions decision is final.
18. Prior to sending in any Trade-In Products, it is the Eligible Reseller’s responsibility to delete
data from any hard drive and any other storage media in the Trade-In Product and to remove
any removable storage media. Motorola Solutions accepts no responsibility for lost or confi-
dential data and software. Please note Motorola Solutions is unable to retrieve any customer
data once a Trade-In Product has been received.
19. The Eligible Reseller is responsible for ensuring that the contents of each box dispatched to the
specified Motorola Solutions Trade-In Product handling facility is as described on the submit-
ted claim form and any other relevant information as defined in the Trade-In Website.
20. The Eligible Reseller is responsible for all shipping costs of the Trade-In Product to the speci-
fied Motorola Solutions Trade-In handling facility return address.
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TERMS & CONDITIONS TRADE-IN pROgRAM
21. Proof of posting will not be accepted as proof of receipt. Motorola Solutions cannot accept li-
ability for any Trade-In Products returned which are lost, damaged or destroyed in the post and
recommends using an insured postal service.
22. Motorola Solutions will not accept hand delivery of the Trade-In Product(s).
23. Provided that the terms and conditions of this Trade-In Program have been met, a rebate for
the relevant amount will be paid to the Eligible Reseller by bank transfer.
24. Items cannot be returned to the Eligible Reseller once received by Motorola Solutions.
25. All rebates are inclusive of all taxes. Where this rebate payment constitutes a taxable benefit,
all tax liability lies with the Eligible Reseller.
26. Trade-In Offer rebates will be promoted in US Dollars only. Payments will be made in Pounds
Sterling, Euro or US Dollars only. If applicable, the rebate will be converted from US Dollars
using a Motorola Solutions exchange rate. Exchange rates are published on the Trade-In Web-
site and are subject to change without notice at any time. Motorola Solutions is not respon-
sible for any bank charges the Eligible Reseller incurs in relation to the receipt of the Trade-In
Rebate.
27. One Trade-In account on the Trade-In Website is permitted per Eligible Reseller.
28. Participation in this Trade-In Program is deemed as acceptance of these Terms and Conditions.
The Program is subject to English law and the reseller agrees to be bound by the exclusive ju-
risdiction of the English courts.
MC55A0 & MC75A0 (“Qualifying Products”) Offer Specific Terms and Conditions
1. The Motorola Solutions “MC55A0 & MC75A0 Trade-In Offer” is valid in respect of new pur-
chases of the Qualifying Products made during the period of 1st January 2012 – 31st December
2012 (“Offer Period”).
2. Qualifying Products purchased from an Authorised Distributor under a Motorola Solutions Price
Exception (PE) or Deals Registration (DR) will not be eligible to participate in the MC55A0 &
MC75A0 Trade-In Offer.
3. The MC55A0 & MC75A0 Trade-In Offer rebate values are displayed on the Trade-In Website
under Current Offers.
4. Trade-In Products that conform to the following criteria will be eligible to be traded in under
the MC55A0 & MC75A0 Trade-In Offer and will receive the full rebate: Any brand or model of
mobile computer with an undamaged diagonal screen size of between 3 inches and 4 inches
“Trade-In Products”.
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TERMS & CONDITIONS TRADE-IN pROgRAM
5. Trade-In Products with damaged screens may receive a reduced rebate at Motorola Solutions’
discretion. Motorola Solutions decision is final as to whether a screen is damaged and as to
the level of any reduced rebate. The reduced rebate values are displayed on the Trade-In Web-
site under Current Offers.
6. Trade-In Products not meeting the qualifying criteria defined in Section 4 above will not be re-
turned to the Eligible Reseller by Motorola Solutions and no rebate will be provided.
7. Any accessories returned in conjunction with the Trade-In Products to the Motorola Solutions
Trade-In handling facility will not be returned to the Eligible Reseller and no rebate will be
provided.
8. MC55A0 & MC75A0 Trade-In Offer rebate values promoted are subject to change without
notice. Any claims which have been submitted and approved at the point of the rebate value
change will be honoured at the rebate values published at the point of claim approval.
9. All Trade-In Claims must be registered through the Eligible Reseller’s Trade-In account within
15-45 days of the Authorised Distributor to Eligible Reseller invoice date for the Qualifying
Product(s) (”Invoice Date”).
10. If the Trade-In Claim is approved, details of all units to be Traded-In must be submitted and
received at the specified Motorola Solutions Trade-In handling facility address within 120 days
of the Invoice Date.
11. Motorola Solutions accepts no responsibility for units delayed or held up in customs. It is the
responsibility of the Eligible Reseller to ensure that all dispatched packages are compliant and
posted with enough time to be received within the 120 days of the Qualifying Products Invoice
Date. Any Qualifying Products received after 120 days will be given zero (0) value and will not
be returned.
12. Motorola Solutions may terminate the MC55A0 & MC75A0 Trade-In Offer at any time. Any
Trade-In Claims which have been submitted and approved at the point of the termination will
be honoured as long as Trade-In Products are returned within the 120 days of the Invoice Date.
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TERMS & CONDITIONS TRADE-IN pROgRAM
MC9190 (“Qualifying Products”) Offer Specific Terms and Conditions
1. The Motorola Solutions “MC9190 Trade-In Offer” is valid in respect of new purchases of the
Qualifying Products made during the period of 3rd September 2012 – 31st August 2013 (“Offer
Period”).
2. Qualifying Products purchased from an Authorised Distributor utilising any other pricing offer
from Motorola Solutions will not be eligible to participate in the MC9190 Trade-In Offer. These
include Price Exceptions (PE), Deals Registrations (DR) and any other Motorola Solutions prod-
uct promotions being provided via our Authorised Distributors. (Motorola Solutions Technology
Incentive Program (TIP) is not considered an additional pricing offer as it is part of Motorola
Solutions standard pricing model).
3. The MC9190 Trade-In Offer rebate values are displayed on the Trade-In Website under Current
Offers.
4. Trade-In Products that conform to the following criteria will be eligible to be traded in under
the MC9190 Trade-In Offer and will receive the full rebate: Any brand or model of a gun shaped
mobile computer with an undamaged diagonal screen size over 3.5 inches “Trade-In Products”.
5. Trade-In Products with damaged screens may receive a reduced rebate at Motorola Solutions’
discretion. Motorola Solutions decision is final as to whether a screen is damaged and as to
the level of any reduced rebate. The reduced rebate values are displayed on the Trade-In Web-
site under Current Offers.
6. Trade-In Products not meeting the qualifying criteria defined in Section 4 above will not be re-
turned to the Eligible Reseller by Motorola Solutions and no rebate will be provided.
7. Any accessories returned in conjunction with the Trade-In Products to the Motorola Solutions
Trade-In handling facility will not be returned to the Eligible Reseller and no rebate will be
provided.
8. MC9190 Trade-In Offer rebate values promoted are subject to change without notice. Any
claims which have been submitted and approved at the point of the rebate value change will
be honoured at the rebate values published at the point of claim approval.
9. All Trade-In Claims must be registered through the Eligible Reseller’s Trade-In account within
15-45 days of the Authorised Distributor to Eligible Reseller invoice date for the Qualifying
Product(s) (”Invoice Date”).
10. If the Trade-In Claim is approved, details of all units to be Traded-In must be submitted and
received at the specified Motorola Solutions Trade-In handling facility address within 120 days
of the Invoice Date.
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TERMS & CONDITIONS TRADE-IN pROgRAM
11. Motorola Solutions accepts no responsibility for units delayed or held up in customs. It is the
responsibility of the Eligible Reseller to ensure that all dispatched packages are compliant and
posted with enough time to be received within the 120 days of the Qualifying Products Invoice
Date. Any Qualifying Products received after 120 days will be given zero (0) value and will not
be returned.
12. Motorola Solutions may terminate the MC9190 Trade-In Offer at any time. Any Trade-In Claims
which have been submitted and approved at the point of the termination will be honoured as
long as Trade-In Products are returned within the 120 days of the Invoice Date.
Industrial Scanning (“Qualifying Products”) Offer Specific Terms and Conditions
1. The Motorola Solutions “Industrial Scanning Trade-In Offer” is valid in respect of new pur-
chases of the Qualifying Products made during the period of 3rd September 2012 – 31st August
2013 (“Offer Period”).
2. Qualifying Products purchased from an Authorised Distributor utilising any other pricing offer
from Motorola Solutions will not be eligible to participate in the Industrial Scanning Trade-In
Offer. These include Price Exceptions (PE), Deals Registrations (DR) and any other Motorola So-
lutions product promotions being provided via our Authorised Distributors. (Motorola Solutions
Technology Incentive Program (TIP) is not considered an additional pricing offer as it is part of
Motorola Solutions standard pricing model).
3. The Industrial Scanning Trade-In Offer rebate values are displayed on the Trade-In Website
under Current Offers.
4. Trade-In Products that conform to the following criteria will be eligible to be traded in under
the Industrial Scanning Trade-In Offer and will receive the full rebate: Any brand or model of
corded or cordless (cordless base station not applicable) rugged handheld barcode scanner
which is predominantly yellow or red in colour “Trade-In Products”.
5. Trade-In Products not meeting the qualifying criteria defined in Section 4 above will not be re-
turned to the Eligible Reseller by Motorola Solutions and no rebate will be provided.
6. Any accessories (including cordless base stations or cables) returned in conjunction with the
Trade-In Products to the Motorola Solutions Trade-In handling facility will not be returned to
the Eligible Reseller and no rebate will be provided.
7. Industrial Scanning Trade-In Offer rebate values promoted are subject to change without
notice. Any claims which have been submitted and approved at the point of the rebate value
change will be honoured at the rebate values published at the point of claim approval.
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TERMS & CONDITIONS TRADE-IN pROgRAM
8. All Trade-In Claims must be registered through the Eligible Reseller’s Trade-In account within
15-45 days of the Authorised Distributor to Eligible Reseller invoice date for the Qualifying
Product(s) (”Invoice Date”).
9. If the Trade-In Claim is approved, details of all units to be Traded-In must be submitted and
received at the specified Motorola Solutions Trade-In handling facility address within 120 days
of the Invoice Date.
10. Motorola Solutions accepts no responsibility for units delayed or held up in customs. It is the
responsibility of the Eligible Reseller to ensure that all dispatched packages are compliant and
posted with enough time to be received within the 120 days of the Qualifying Products Invoice
Date. Any Qualifying Products received after 120 days will be given zero (0) value and will not
be returned.
11. Motorola Solutions may terminate the Industrial Scanning Trade-In Offer at any time. Any
Trade-In Claims which have been submitted and approved at the point of the termination will
be honoured as long as Trade-In Products are returned within the 120 days of the Invoice Date.
Wireless Access Point (“Qualifying Products”) Offer Specific Terms and Conditions
1. The Motorola Solutions “Wireless Access Point Trade-In Offer” is valid in respect of new pur-
chases of the Qualifying Products made during the period of 3rd September 2012 – 31st August
2013 (“Offer Period”).
2. Qualifying Products purchased from an Authorised Distributor utilising any other pricing offer
from Motorola Solutions will not be eligible to participate in the Wireless Access Point
Trade-In Offer. These include Price Exceptions (PE), Deals Registrations (DR) and any other
Motorola Solutions product promotions being provided via our Authorised Distributors.
(Motorola Solutions Technology Incentive Program (TIP) is not considered an additional
pricing offer as it is part of Motorola Solutions standard pricing model).
3. The Wireless Access Point Trade-In Offer rebate values are displayed on the Trade-In Website
under Current Offers.
4. Trade-In Products that conform to the following criteria will be eligible to be traded in under
the Wireless Access Point Trade-In Offer and will receive the full rebate: Any brand or model of
wireless IEEE 802.11x access point “Trade-In Products”.
5. Trade-In Products not meeting the qualifying criteria defined in Section 4 above will not be re-
turned to the Eligible Reseller by Motorola Solutions and no rebate will be provided.
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TERMS & CONDITIONS TRADE-IN pROgRAM
6. Any accessories returned in conjunction with the Trade-In Products to the Motorola Solutions
Trade-In handling facility will not be returned to the Eligible Reseller and no rebate will be
provided.
7. Wireless Access Point Trade-In Offer rebate values promoted are subject to change without
notice. Any claims which have been submitted and approved at the point of the rebate value
change will be honoured at the rebate values published at the point of claim approval.
8. All Trade-In Claims must be registered through the Eligible Reseller’s Trade-In account within
15-45 days of the Authorised Distributor to Eligible Reseller invoice date for the Qualifying
Product(s) (”Invoice Date”).
9. If the Trade-In Claim is approved, details of all units to be Traded-In must be submitted and
received at the specified Motorola Solutions Trade-In handling facility address within 120 days
of the Invoice Date.
10. Motorola Solutions accepts no responsibility for units delayed or held up in customs. It is the
responsibility of the Eligible Reseller to ensure that all dispatched packages are compliant and
posted with enough time to be received within the 120 days of the Qualifying Products Invoice
Date. Any Qualifying Products received after 120 days will be given zero (0) value and will not
be returned.
11. Motorola Solutions may terminate the Wireless Access Point Trade-In Offer at any time. Any
Trade-In Claims which have been submitted and approved at the point of the termination will
be honoured as long as Trade-In Products are returned within the 120 days of the Invoice Date.