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Benchmarking: How to Use Business Intelligence to Improve What and How You Deliver
Andrew Deegan WoodEdinburgh Napier University
Purpose of Session• Business intelligence• Benchmarking and its role in BI• Moving from metric benchmarking to process
improvement
Business Intelligence
“Evidence-based decision-making and the processes that gather, present, and use that
evidence base.”
JISC, 2004
BI Maturity Model
The Napier Experience• 2008 - Excel purgatory• 2011 - Scoping of BI software solution• 2012 - Initial implementation of data warehouse• 2013 - Initial Cognos dashboards• 2015 - Finance reporting• 2016 - HR/TM1
Cognos BI:
Student
Applications
Enrolments
Student Retention
NSSStudent attribute
s e.g. Tier 4
Module Analysis
Population Modelling
Visualisation
Stages of Data Capability
Benchmarking
“A process to facilitate the systematic comparison and evaluation of practice,
process and performance to aid improvement and regulation.”
Jackson and Lund, 2000
Benchmarking • Types of benchmarking • Limitations of benchmarking
Moving Beyond Metric Benchmarking
